Framer

📍 Job Overview

Job Title: Framer Company: Michaels Stores Location: Nashville, Tennessee, United States Job Type: PART_TIME Category: Retail Operations / Customer Service Date Posted: August 19, 2025 Experience Level: Entry-level (0-2 years) Remote Status: On-site

🚀 Role Summary

• This role focuses on driving customer engagement and sales within the custom framing department, acting as a primary point of contact for clients seeking personalized art solutions.
• Key responsibilities include managing the end-to-end framing order process, ensuring high-quality production and timely delivery to meet customer expectations.
• The position requires maintaining organized retail spaces and stock areas, directly impacting the overall customer shopping experience and store presentation.
• It involves performing essential sales transactions, including cash handling and operating the point-of-sale system, adhering to established company standards for accuracy and efficiency.

📝 Enhancement Note: While the job title "Framer" might suggest a purely production-focused role, the description emphasizes customer interaction, relationship building, and sales, positioning it as a customer-facing operations role within the retail environment. The core function is to provide a complete framing solution, from initial consultation to final product delivery.

📈 Primary Responsibilities

• Customer Engagement & Sales:
  • Build and foster strong customer relationships by providing personalized design consultations for custom framing solutions.
  • Utilize Elevated ABC Deliver methodology to engage customers and drive sales within the framing department.
  • Actively assist customers in locating products and identifying solutions to meet their creative needs.
• Custom Framing Operations:
  • Complete custom framing orders with a high degree of quality, ensuring adherence to design specifications and production timelines.
  • Operate framing equipment, including specialized machinery and a glass cutter, safely and efficiently.
  • Maintain the ready-made frame department, including Sales In Store Only (SISO) and Directed Replenishment processes, to ensure optimal product presentation and availability.
• Store Operations & Maintenance:
  • Uphold Standard Operating Procedures (SOPs) and company programs to ensure compliance with laws and requirements, executing company policies.
  • Maintain a safe, clean, and clutter-free environment throughout the store, particularly in assigned areas like the framing department.
  • Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and budget.
  • Manage inventory and visual merchandising for the framing department, ensuring products are well-presented and stocked.
• Transaction Management:
  • Operate the cash register and execute cash handling procedures according to company standards.
  • Assist with Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.
• Teamwork & Compliance:
  • Support company shrink and safety programs through diligent adherence to protocols.
  • Interact positively and respectfully with colleagues and customers, serving as a role model for company values.
  • Embrace and execute personal designer roles, contributing to overall store performance.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, specialized production tasks (framing), and general retail operations. The emphasis on "delivering sales and production results" and "personal designer" indicates a performance-driven aspect to the role, requiring individuals to actively contribute to revenue generation through their framing expertise and customer service skills.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred, demonstrating foundational literacy and numeracy skills necessary for understanding instructions and performing basic calculations.

Experience:

• Minimum of 0-2 years of experience in a customer-facing role, preferably within a retail environment, to understand customer service principles and sales dynamics.
• Experience in custom framing or a related creative/craft field is advantageous for understanding product offerings and customer needs.
• Demonstrable experience in sales and customer service, with a proven ability to build rapport and drive sales.

Required Skills:

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide tailored solutions, fostering positive relationships.
• Basic Computer Skills: Proficiency in using basic computer applications for order entry, inventory management, and point-of-sale (POS) systems.
• Basic Measuring Skills: Accurate measurement capabilities essential for custom framing orders, ensuring precise fits and customer satisfaction.
• Operational Equipment Proficiency: Ability to learn and operate framing equipment, including cutting tools and potentially heat presses, safely and effectively.
• Cash Handling Accuracy: Competence in processing transactions, managing cash, and ensuring financial accuracy at the point of sale.

Preferred Skills:

• Retail Sales Experience: Prior experience in selling products or services, with a track record of meeting sales targets.
• Framing Expertise: Specific knowledge of framing techniques, materials, and design principles.
• Visual Merchandising: Understanding of how to present products effectively to attract customers and drive sales.
• Problem-Solving: Ability to address customer concerns or production challenges efficiently and effectively.

📝 Enhancement Note: The "0-2 years" experience level suggests this role is designed for individuals starting their careers or transitioning into retail operations. The required skills focus on fundamental customer service and operational capabilities, with framing-specific skills being trainable. Preferred skills indicate areas where prior experience would provide a competitive advantage and potentially accelerate development within the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Service Case Studies: Examples showcasing successful customer interactions, problem resolution, and relationship building, particularly in a service-oriented retail context.
• Sales Performance Metrics: Documentation of personal sales achievements or contributions to team sales goals, demonstrating an understanding of revenue generation.
• Process Adherence Examples: Evidence of following Standard Operating Procedures (SOPs) or documented workflows, such as order processing or inventory management.
• Visual Merchandising Examples: Photos or descriptions of displays or departments the candidate has helped maintain or improve, highlighting attention to presentation standards.

Process Documentation:

• Workflow Design: While not explicitly required to design workflows, candidates should be able to articulate how they follow established processes for framing orders, from customer consultation to production and completion.
• Implementation & Automation: Understanding how to use company-provided tools, such as POS systems and potentially basic inventory software, to execute daily tasks efficiently.
• Measurement & Analysis: Ability to track personal sales performance or contribution to team goals, demonstrating an awareness of key performance indicators (KPIs) relevant to a retail sales role.

📝 Enhancement Note: For an entry-level role like this, a formal "portfolio" is unlikely to be a strict requirement. However, candidates are encouraged to prepare examples that demonstrate their customer service, sales, and process-following capabilities. This might include discussing past experiences in detail during an interview, rather than submitting a physical portfolio. The focus is on showcasing applied skills.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail associate roles in Nashville, Tennessee, with an entry-level experience requirement, the estimated hourly wage typically falls between $12.00 to $16.00 per hour. This range can vary based on specific skills, prior experience, and the store's performance metrics.

Benefits:

• Health Insurance: Medical, dental, and vision coverage options are available, contributing to employee well-being.
• Paid Time Off (PTO): Accrued PTO for eligible employees, providing opportunities for rest and personal time.
• Tuition Assistance: Support for continuing education, enabling professional development and skill enhancement.
• Employee Discounts: Generous discounts on Michaels products, allowing team members to engage with and benefit from the company's offerings.
• Other Benefits: Potential for additional benefits such as 401(k) plans, life insurance, and disability coverage, depending on eligibility and employment status.

Working Hours:

• This is a part-time position, with hours typically ranging from 10-30 hours per week, depending on business needs and scheduling.
• Flexibility is required, as work hours may include nights, weekends, and early mornings to accommodate customer traffic and store operational requirements.

📝 Enhancement Note: The salary estimate is based on common retail pay scales in the Nashville area for entry-level positions. Benefits are highlighted as comprehensive for both full-time and part-time team members, which is a strong selling point for retaining talent in this role. The mention of varied working hours underscores the need for candidate flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail Company Size: Large (over 10,000 employees globally) Founded: 1973 Company Headquarters: Irving, Texas, USA

Team Structure:

• Departmental Focus: The Framer operates within a store-level team, likely reporting to a Framing Department Manager or Store Manager.
• Cross-functional Collaboration: Collaboration is essential with other store associates, including sales floor staff, cashiers, and potentially visual merchandising teams, to ensure a cohesive customer experience.
• Reporting Structure: Typically reports to a direct supervisor (e.g., Framing Manager, Assistant Store Manager) who oversees daily operations and performance.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing personalized solutions, as indicated by the "personal designer" aspect and Elevated ABC Deliver methodology.
• Process Standardization: Adherence to Standard Operating Procedures (SOPs) is critical for consistency in customer service, production quality, and operational efficiency.
• Data-Driven Performance: While not explicitly detailed for this role, the retail environment generally relies on sales data, customer feedback, and operational metrics to evaluate performance and drive improvements.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels positions itself as a creative destination, fostering a culture that supports and celebrates creativity. The "fuel the joy of creativity" purpose suggests an environment that values passion for arts and crafts. The company's large size implies structured training programs and established operational procedures.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Operations / Customer Service Associate Reporting Structure: Reports to a Store Manager or Department Manager, with potential for peer-to-peer learning and collaboration with other store associates. Operations Impact: Directly impacts store revenue through custom framing sales and contributions to overall store sales through customer engagement. Enhances customer satisfaction and loyalty by providing quality framing solutions and excellent service. Contributes to operational efficiency by maintaining store standards and supporting inventory management.

Growth Opportunities:

• Skill Development: Opportunity to become a skilled custom framer, mastering various techniques and design principles. Develop advanced customer service and sales skills.
• Advancement within Store: Potential to move into roles such as Framing Department Lead, Assistant Manager, or Store Manager, taking on more responsibility in team leadership and operational oversight.
• Cross-Departmental Experience: Opportunity to gain experience in other store departments, broadening retail operational knowledge.
• Company-Wide Opportunities: As a large retail organization, Michaels may offer opportunities for transfer to corporate roles or positions in other divisions (e.g., Artistree, MakerPlace) for high-performing employees.

📝 Enhancement Note: This role serves as a solid foundation for a career in retail operations or customer service. The growth path is clearly defined within the retail store structure, offering opportunities for increased responsibility and leadership for those who demonstrate proficiency and commitment.

🌐 Work Environment

Office Type: Public retail store setting. Office Location(s): Nashville, Tennessee (specifically the Thompson Lane store).

Workspace Context:

• Customer Interaction Zone: The primary workspace includes the sales floor and the custom framing area, which requires interaction with a diverse customer base.
• Production Area: The framing shop involves working with specialized equipment and materials, including glass cutters and heat presses, requiring attention to safety and precision.
• Collaborative Space: Team members work closely together on the sales floor and in stock rooms, fostering a team-oriented atmosphere.
• Technology Integration: Access to POS systems, computers for order management, and potentially inventory tracking tools.

Work Schedule:

• Part-time schedule, with flexibility required to work various shifts, including evenings, weekends, and potentially early mornings, to align with store operating hours and customer traffic patterns.

📝 Enhancement Note: The work environment combines customer-facing sales with hands-on production tasks in a dynamic retail setting. The framing shop environment includes specific tools and materials that require careful handling and adherence to safety protocols.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely includes an online application review and potentially a brief phone or video screening to assess basic qualifications and interest.
• In-Person Interview: Typically involves meeting with the Store Manager or Framing Department Manager. This stage will focus on customer service skills, sales aptitude, understanding of the framing process, and cultural fit.
• Skills Assessment/Demonstration: Candidates may be asked to demonstrate basic measuring skills or discuss how they would handle customer scenarios related to framing.
• Onboarding: If selected, a comprehensive onboarding process covering company policies, safety procedures, and initial training on framing equipment and customer service standards.

Portfolio Review Tips:

• Focus on Relevance: If asked for a portfolio or examples, highlight experiences related to customer service, sales, creative problem-solving, and any craft-related skills.
• Quantify Achievements: Whenever possible, use numbers to describe accomplishments (e.g., "increased customer satisfaction by X%" or "assisted Y customers daily").
• Showcase Process Understanding: Be prepared to discuss how you follow instructions, adhere to procedures, and learn new skills.
• Prepare for Scenarios: Think about how you would handle common customer interactions in a retail setting, especially those involving custom services like framing.

Challenge Preparation:

• Customer Scenario: Be ready to discuss how you would approach a customer looking for custom framing, from understanding their vision to recommending materials and explaining the process.
• Problem-Solving: Prepare for questions about how you would handle a situation where a customer is unhappy with a framing order or if there's a production delay.
• Sales Approach: Think about how you would proactively engage customers and identify opportunities to upsell or cross-sell framing services and related products.

📝 Enhancement Note: While a formal portfolio isn't explicitly requested, candidates should be prepared to articulate their relevant experiences and skills effectively during the interview process. Demonstrating enthusiasm for creativity and a customer-centric approach will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized machinery for cutting mats, assembling frames, and potentially heat presses for mounting or laminating.
• Glass Cutter: Essential tool for precise cutting of glass or acrylic for framing.
• Measuring Tools: Tape measures, rulers, and calipers for accurate order specifications.
• Cutting Mats & Blades: For precise cutting of various materials.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing sales transactions, managing customer accounts, and potentially tracking inventory.
• Basic Computer Skills: Proficiency in using Windows or similar operating systems for accessing company portals, order management software, and communication tools.

CRM & Automation:

• Customer Relationship Management (CRM) System: Likely used for tracking customer preferences, order history, and loyalty program information, though direct management might be limited for this role.
• Inventory Management Software: Used for tracking stock levels of frame materials, mat boards, and related accessories.

📝 Enhancement Note: The role requires hands-on use of specialized framing tools and standard retail technology like POS systems. Familiarity with basic computer operations and a willingness to learn specific company software are essential.

👥 Team Culture & Values

Operations Values:

• Creativity: A core value driving the company's mission, encouraging innovation and personal expression in customer solutions.
• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through personalized service and quality products.
• Teamwork: Collaborating with colleagues to achieve store goals and provide a seamless shopping experience for customers.
• Integrity: Upholding company standards, ethical practices, and a commitment to safety and compliance.
• Efficiency: Striving for operational excellence, from accurate order processing to maintaining store presentation.

Collaboration Style:

• Supportive & Collaborative: Team members are expected to assist each other, share knowledge, and work together to meet store objectives.
• Customer-Centric Communication: All interactions, both internal and external, should reflect a commitment to service and problem-solving.
• Process-Oriented: Following established procedures and guidelines collaboratively to ensure consistency and quality in all aspects of store operations.

📝 Enhancement Note: Michaels emphasizes a culture that celebrates creativity and fosters a supportive team environment. The values encourage employees to be customer-focused, collaborative, and committed to operational excellence.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Service: Effectively managing time between custom framing production tasks and providing high-level customer service on the sales floor.
• Customer Expectations: Meeting diverse customer needs and design preferences for custom framing, which can be subjective and require creative problem-solving.
• Pace of Retail: Adapting to the fast-paced retail environment, including peak seasons and varied customer traffic.
• Learning Curve: Mastering the operation of specialized framing equipment and understanding a wide range of framing materials and techniques.

Learning & Development Opportunities:

• Framing Expertise: Gain comprehensive training in custom framing techniques, design principles, and material selection through company-provided resources.
• Customer Service & Sales Training: Develop advanced skills in consultative selling, relationship building, and problem resolution.
• Retail Operations Knowledge: Learn about inventory management, visual merchandising, and Omni-channel fulfillment processes.
• Potential for Certifications: Opportunities to earn certifications in framing or related craft skills, enhancing professional development.

📝 Enhancement Note: The primary challenges involve managing the dual nature of the role (production vs. sales) and consistently meeting customer expectations. The growth opportunities are strong for individuals looking to build a career in specialized retail services and gain well-rounded retail operational experience.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: Be prepared to discuss how you would prioritize tasks in a busy store environment, balancing custom framing orders with customer assistance. Think about how you would ensure quality and timeliness for framing projects.
• Customer Service & Sales: How would you approach a customer who is unsure about their framing needs? How would you "sell" the value of custom framing? Be ready to share examples of past customer service successes.
• Problem Solving: Describe a time you faced a challenge with a customer or a task and how you resolved it. How would you handle a situation where a framing order was delayed or had a defect?

Company & Culture Questions:

• Company Values: Research Michaels' mission ("fuel the joy of creativity") and values. Be prepared to explain how your personal values align with the company's.
• Team Dynamics: How do you contribute to a positive team environment? How do you handle working with diverse personalities?
• Impact Measurement: How do you measure your own success in a retail role? Think about metrics like sales, customer satisfaction, and operational efficiency.

Portfolio Presentation Strategy:

• Verbal Examples: Instead of a formal portfolio, prepare specific anecdotes from previous roles that demonstrate your skills in customer service, sales, problem-solving, and attention to detail.
• Showcase Enthusiasm: Express genuine interest in the creative process and in helping customers bring their artistic visions to life.
• Highlight Adaptability: Emphasize your ability to learn new skills, operate equipment, and adapt to company procedures.

📝 Enhancement Note: Interview preparation should focus on showcasing customer service skills, an understanding of sales principles, and an aptitude for learning the specific craft of framing. Demonstrating a positive attitude and a willingness to contribute to the team and store's success will be crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.
• Portfolio Customization (Verbal): Prepare to verbally articulate examples from your experience that demonstrate your customer service, sales, and any creative or hands-on skills. Focus on specific situations and the positive outcomes you achieved.
• Resume Optimization: Ensure your resume highlights customer interaction, any sales achievements, problem-solving abilities, and any experience with tools or equipment, even if not directly related to framing. Use keywords like "customer service," "sales associate," "retail," "cash handling," and "visual merchandising."
• Interview Preparation: Practice answering common retail interview questions, focusing on behavioral examples (STAR method: Situation, Task, Action, Result) that showcase your skills and fit with Michaels' culture. Be ready to discuss your understanding of custom framing and your approach to customer service.
• Company Research: Familiarize yourself with Michaels Stores, its mission, products, and values. Understanding the company's commitment to creativity and customer experience will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.