Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Menifee, CA (30274 Haun Rd)

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: 2025-08-09

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focuses on building strong customer relationships through personalized design consultations for custom framing solutions.

• Responsible for executing sales and production targets within the framing department, ensuring high-quality and timely order completion.

• Maintains visual merchandising standards for the ready-made frame department and other assigned areas, including inventory management and replenishment.

• Operates as a key point of contact for customer inquiries, providing product location assistance and offering solutions to meet their creative needs.

• Adheres strictly to Standard Operating Procedures (SOPs) for all operational tasks, including cash handling, safety, and shrink prevention programs.

📝 Enhancement Note: While this role is not a traditional "operations" role in the sense of revenue or sales operations, it involves critical operational tasks within a retail environment, including inventory management, process adherence, customer service execution, and sales support. The "Framer" title implies a specialized operational function within the retail store.

📈 Primary Responsibilities

• Engage customers using the "Elevated ABC Deliver" methodology to build rapport and understand their framing needs, driving sales and production results.

• Complete custom framing orders with exceptional quality and adherence to specified deadlines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, including Single Item Single Out (SISO) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers with product location, offering creative solutions, and ensuring a well-merchandised and in-stock store.

• Execute all transactions accurately and efficiently through the cash register, adhering to cash handling standards and supporting shrink and safety programs.

• Actively participate in truck un-loading and stocking processes, ensuring adherence to company standards and timelines.

• Support the execution of Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store.

📝 Enhancement Note: The primary responsibilities highlight a blend of direct customer engagement for sales and service, alongside essential back-end operational tasks like inventory management, order fulfillment, and process compliance, all critical for retail store operations.

🎓 Skills & Qualifications

Education: No specific educational degree is mandated, but a strong understanding of visual presentation and creative solutions is beneficial.

Experience:

• Requires basic computer skills and fundamental measuring skills for accurate order placement and production.

• Experience in retail environments, particularly in sales-oriented roles or customer-facing positions, is preferred.

Required Skills:

• Customer Service Excellence: Ability to build rapport, understand customer needs, and provide solutions.

• Framing & Design Acumen: Basic understanding of framing concepts and aesthetic principles to guide customers effectively.

• Sales Orientation: Aptitude for driving sales and meeting performance targets through consultative selling.

• Cash Handling Proficiency: Accurate and secure management of financial transactions at the point of sale.

• Measurement & Precision: Ability to take accurate measurements for custom framing orders.

• Basic Computer Literacy: Familiarity with point-of-sale (POS) systems and basic computer operations.

Preferred Skills:

• Retail Operations Experience: Prior experience in a retail store setting.

• Consultative Selling: Proven ability to guide customers through product selection and solutions.

• Equipment Operation: Experience operating framing equipment, including a glass cutter, is a plus.

📝 Enhancement Note: The qualifications emphasize customer interaction and basic operational skills. While formal education isn't listed, practical skills in sales, service, and measurement are highlighted as key, aligning with an entry-level retail operations role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate successful customer engagement strategies that led to sales and positive outcomes.

• Showcase examples of accurate order processing and quality execution in previous roles.

• Highlight any experience with visual merchandising or maintaining store presentation standards.

Process Documentation:

• Understanding of and adherence to Standard Operating Procedures (SOPs) for all job functions.

• Familiarity with inventory management processes such as SISO and Directed Replenishment.

• Experience with point-of-sale (POS) systems and cash handling procedures.

• Ability to follow guidelines for safety and shrink prevention programs.

📝 Enhancement Note: While a formal "portfolio" isn't explicitly required for this entry-level role, candidates are expected to demonstrate their operational capabilities through their experience and how they apply process knowledge in their daily work. Focus should be on showcasing past adherence to procedures and customer-centric operational execution.

💵 Compensation & Benefits

Salary Range: $16.75 - $19.70 per hour. This range is competitive for entry-level retail positions in the Menifee, CA area, reflecting the specialized skills required for framing and customer consultation.

Benefits:

• Health Insurance: Medical, dental, and vision coverage.

• Paid Time Off (PTO): Accrued time off for vacation, sick days, and personal needs.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Retirement Savings Plan: (Likely available, though not explicitly detailed, common for retail employers).

• Team Member Assistance Program (TMAP): Support services for personal and professional challenges.

Working Hours: This is a PART_TIME position, with hours varying based on business needs. Work hours include nights, weekends, and early mornings. Specific scheduling will be discussed during the interview process, with flexibility expected to cover operational demands.

📝 Enhancement Note: The salary range provided ($16.75 - $19.70/hour) is a strong indicator for entry-level retail roles in California, considering the state's minimum wage laws and the specialized nature of framing. The benefits package is typical for part-time retail positions, with health insurance and PTO being significant draws.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer specializing in arts, crafts, home decor, and custom framing.

Company Size: Over 1,300 stores across the US and Canada, indicating a large, established retail operation. This size means robust operational frameworks and established processes.

Founded: 1973. With decades of experience, Michaels has a well-defined corporate structure and operational best practices.

Team Structure:

• The framing team likely consists of a Framing Manager/Lead and Framers, working alongside other store associates (e.g., cashiers, visual merchandisers).

• Reporting structure typically involves reporting to a Store Manager or Assistant Store Manager, with direct oversight from a Framing Lead or Manager.

Methodology:

• Data-Driven Decisions: While not explicitly stated for this role, the company's scale suggests a reliance on sales data, inventory analytics, and customer feedback to inform operational strategies.

• Process Standardization: Emphasis on adhering to SOPs ensures consistency across all store locations, crucial for brand reputation and operational efficiency.

• Customer-Centric Approach: All operations are geared towards enhancing the customer experience, from store layout and product availability to personalized service.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is centered around creativity and customer engagement. For this role, it means a dynamic environment where operational tasks support the creative journey of customers. The large store footprint implies a need for individuals who can follow established procedures consistently.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate. This role serves as a foundational position within the retail operations framework, focusing on customer interaction, basic operational tasks, and specialized skill development (framing).

Reporting Structure: Directly reports to the Store Manager or Assistant Store Manager, with functional guidance from a Framing Lead or Supervisor. Collaboration with fellow store associates is key.

Operations Impact: Directly impacts store revenue through sales in the framing department and indirectly through customer satisfaction and store presentation, which influences overall shopping experience and sales.

Growth Opportunities:

• Skill Specialization: Opportunity to become a highly skilled framer, mastering custom design and production techniques.

• Retail Advancement: Potential to advance into roles like Lead Framer, Key Holder, Assistant Store Manager, or other specialized retail positions within Michaels.

• Cross-Training: Possibility of cross-training in other store departments (e.g., visual merchandising, inventory management) to broaden operational skill sets.

• Leadership Development: Exposure to team dynamics and customer management can build foundational leadership skills.

📝 Enhancement Note: This role offers a clear path into retail operations, starting with direct customer engagement and operational execution. Growth is likely tied to mastering core retail operations, developing specialized skills, and demonstrating leadership potential within the store environment.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and dynamic.

Office Location(s): Menifee, CA. Specific store location details would be provided upon hire.

Workspace Context:

• The primary workspace is the retail floor and the dedicated framing shop area.

• The framing shop is equipped with specialized tools like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Constant interaction with customers and team members is expected, fostering a collaborative and service-oriented atmosphere.

• Stock rooms may not always be climate-controlled, and some outdoor work might be required for tasks like retrieving shopping carts or unloading trucks.

Work Schedule: Part-time hours, requiring flexibility to work nights, weekends, and early mornings. This schedule is typical for retail operations to ensure store coverage during all operating hours.

📝 Enhancement Note: The work environment is hands-on and customer-focused. For operations professionals, it means adapting to a fast-paced retail setting, managing multiple tasks simultaneously, and prioritizing safety and efficiency in a public-facing role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief review of your application to assess basic qualifications and retail experience.

• In-Person Interview: Likely includes behavioral questions to gauge customer service skills, problem-solving abilities, and fit with the company culture. You may be asked about your understanding of framing or your interest in the craft.

• Skills Assessment/Demonstration: Potentially a practical assessment involving basic measuring or a discussion about how you would handle a customer design consultation.

• Final Interview: May involve a store manager or department lead to discuss operational responsibilities, scheduling, and overall fit within the store team.

Portfolio Review Tips:

• Since this is an entry-level role, a formal portfolio isn't expected. Instead, focus on clearly articulating your relevant experience and skills during the interview.

• Prepare to discuss specific examples of excellent customer service you've provided.

• Highlight instances where you've demonstrated attention to detail, accuracy in tasks, and the ability to follow procedures.

Challenge Preparation:

• Be prepared for scenario-based questions: "How would you handle a customer who is unhappy with their framing choice?" or "How would you prioritize tasks if you had multiple customers needing assistance simultaneously?"

• Understand the basics of Michaels' product offerings and the value proposition of custom framing.

• Showcase your ability to learn new processes and equipment quickly.

📝 Enhancement Note: While a formal portfolio isn't expected, candidates should be prepared to "show" their skills through their responses and examples. Emphasis will be on customer interaction, problem-solving, and operational adherence.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing customer accounts, and potentially order entry.

• Framing Equipment: Glass cutter, mat cutters, framing guns, heat presses, and other specialized tools for custom framing production.

• Measuring Tools: Tape measures, rulers, and potentially specialized measuring devices for precision.

Analytics & Reporting:

• Basic reporting on sales performance and customer order volume might be accessible through the POS system.

CRM & Automation:

• Customer Relationship Management (CRM) functionalities may be integrated into the POS system for tracking customer preferences and purchase history.

• Limited automation; focus is on manual processes and direct customer interaction.

📝 Enhancement Note: The technology stack is primarily focused on retail transaction processing and specialized production equipment. For operations professionals, this means understanding how to efficiently use POS systems and maintain the operational integrity of specialized machinery.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging a passion for arts and crafts and helping customers bring their creative visions to life.

• Customer Focus: Prioritizing customer satisfaction through excellent service and personalized solutions.

• Teamwork: Collaborating effectively with colleagues to ensure smooth store operations and a positive shopping experience.

• Integrity: Adhering to company policies, safety standards, and ethical practices in all dealings.

• Efficiency: Striving for accuracy and timeliness in all tasks, from order fulfillment to store maintenance.

Collaboration Style:

• Cross-functional Interaction: Working closely with other store associates to manage inventory, assist customers, and maintain store appearance.

• Feedback Culture: Openness to receiving and providing feedback to improve individual and team performance.

• Shared Responsibility: Contributing to the overall success of the store by supporting various operational needs as they arise.

📝 Enhancement Note: The company culture emphasizes creativity and customer engagement. For operations, this translates to a supportive environment where adhering to processes enables creative solutions for customers, and teamwork is crucial for store-wide operational success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, framing production, sales, and general store operational tasks simultaneously.

• Customer Expectations: Meeting diverse customer needs and creative visions, which can range from simple to complex framing projects.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding the nuances of custom framing design.

• Retail Pace: Adapting to the fast-paced and sometimes unpredictable nature of retail store operations.

Learning & Development Opportunities:

• Framing Certification: Potential to achieve recognized certifications in custom framing through specialized training.

• Sales & Customer Service Training: Ongoing development in consultative selling techniques and customer relationship management.

• Operational Process Mastery: Deepening understanding of retail operations, inventory control, and visual merchandising standards.

• Product Knowledge Expansion: Continuously learning about new materials, design trends, and product offerings.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills and fundamental retail operations knowledge. Challenges are typical of a customer-facing retail environment, offering a solid training ground for future operational roles.

💡 Interview Preparation

Strategy Questions:

• Customer Service: Be ready to describe a time you went above and beyond for a customer. How do you build rapport with new clients?

• Problem-Solving: How would you handle a situation where a customer is unhappy with a framing order? How do you prioritize tasks when multiple customers need help at once?

• Sales Aptitude: What interests you about selling custom framing? How do you approach recommending products to customers?

• Operational Awareness: What do you understand about the importance of following store procedures and safety guidelines?

Company & Culture Questions:

• Research Michaels' commitment to creativity and its role as a creative destination.

• Understand the company's values and be prepared to explain how you align with them.

Portfolio Presentation Strategy:

• As noted, a formal portfolio isn't required. Instead, prepare concise stories from your past experiences that highlight your customer service, sales, attention to detail, and ability to follow processes. Use the STAR method (Situation, Task, Action, Result).

• Be prepared to discuss your understanding of the framing process, even if it's from a customer perspective.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service, a willingness to learn, attention to detail, and an understanding of retail operational flow. Highlighting any creative or detail-oriented experiences will be beneficial.

📌 Application Steps

To apply for this Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, any sales experience, attention to detail, and experience with tools or precise tasks. Quantify achievements where possible (e.g., "Assisted an average of 30 customers per shift").

• Prepare for Behavioral Questions: Think of specific examples from past jobs or experiences that demonstrate your ability to handle customer interactions, solve problems, and work effectively in a team.

• Research the Role: Familiarize yourself with the custom framing services Michaels offers and the general responsibilities of a retail associate.

• Practice Your "Why": Be ready to articulate why you are interested in working for Michaels and in this specific role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.