framer

📍 Job Overview

Job Title: Framer Company: Michaels Stores Location: Port Chester, NY Job Type: Part-Time Category: Retail Operations / Creative Services Date Posted: November 17, 2025 Experience Level: Entry-Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• Responsible for building strong customer relationships by providing expert custom framing solutions and delivering an exceptional in-store experience.
• Executes sales and production goals by leveraging elevated selling techniques and ensuring high-quality, on-time completion of framing orders.
• Maintains visual merchandising standards within the ready-made frame department and other assigned areas, including SISO (Shop In, Ship Out) and Directed Replenishment.
• Operates the cash register, handles cash transactions accurately, and supports the execution of Omni-channel customer processes.

📝 Enhancement Note: While this role is in a retail environment, the "Framer" title and emphasis on "custom framing solutions" and "art" suggest a specialized function within retail operations that bridges creative services with customer-facing sales. The operations aspect focuses on process adherence, quality control in production, and efficient customer service delivery.

📈 Primary Responsibilities

• Build and nurture customer relationships through elevated selling techniques, focusing on custom framing solutions to meet artistic and personal needs.
• Achieve sales and production targets by effectively guiding customers through the framing selection process and ensuring timely, high-quality order fulfillment.
• Meticulously complete framing orders, adhering to strict quality control standards and production timelines to ensure customer satisfaction.
• Maintain the visual appeal and stock integrity of the ready-made frame department, including SISO and Directed Replenishment initiatives, to enhance the shopping experience.
• Provide friendly and efficient customer service, assisting with product location, offering solutions, and ensuring a well-merchandised and fully stocked store environment.
• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance, operational efficiency, and consistent service delivery.
• Actively participate in truck unloads and stocking processes, ensuring compliance with truck standards and budgetary constraints.
• Operate the cash register proficiently and execute cash handling procedures according to company standards, ensuring accuracy and security.
• Support company-wide shrink and safety programs through vigilant adherence to policies and proactive identification of potential risks.
• Engage with colleagues and customers in an accepting, respectful, and positive manner, especially during challenging situations, embodying the organization's vision and values.
• Assist with and execute Omni-channel fulfillment processes, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, production/craftsmanship, inventory management, and customer service within a retail context. The emphasis on SOPs and quality control points to the operational importance of standardized processes in framing production and customer interaction.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions, though not explicitly stated. Experience:

• 0-2 years of experience in a customer-facing role is ideal, with a focus on building relationships and providing solutions.
• Experience in a retail environment is preferred, particularly in sales or customer service capacities.

Required Skills:

• Basic computer skills for order processing and potential system navigation.
• Basic measuring skills essential for accurate custom framing orders.
• Ability to operate framing equipment and a glass cutter safely and effectively.
• Strong customer service orientation with a friendly and helpful demeanor.
• Effective communication skills for interacting with customers and team members.
• Ability to work collaboratively as part of a retail team.
• Keen attention to detail to ensure accuracy in orders and production.

Preferred Skills:

• Retail sales experience, demonstrating a track record of selling products or services.
• Experience in custom framing or a related craft/artistic field.
• Proficiency with point-of-sale (POS) systems and cash handling.
• Familiarity with visual merchandising principles for retail environments.

📝 Enhancement Note: The required skills are foundational for a customer-facing role with a production element. The "basic computer skills" and "basic measuring skills" suggest that extensive technical or specialized training is not a prerequisite, aligning with an entry-level profile. The preference for retail sales experience indicates a focus on revenue generation through consultative selling.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates who have examples of custom framing projects or visual merchandising displays they've contributed to may showcase their practical skills and creative aptitude.
• Demonstrating an understanding of order accuracy and timely completion through past experiences is valuable.

Process Documentation:

• Ability to follow and adhere to Standard Operating Procedures (SOPs) for all aspects of the job, from customer interaction to production and cash handling.
• Understanding of workflow for custom framing orders, from initial customer consultation to final product delivery.
• Familiarity with inventory management processes for ready-made frames and framing supplies.

📝 Enhancement Note: For an entry-level retail position like this, a formal portfolio is unlikely to be a strict requirement. However, the emphasis on SOPs and process adherence indicates that the ability to learn and follow established operational procedures is critical. Candidates can indirectly demonstrate this by discussing how they've followed procedures in previous roles.

💵 Compensation & Benefits

Salary Range: $17.50 - $20.60 per hour. Benefits:

• Health insurance (medical, dental, and vision) for eligible team members.
• Paid time off (PTO) for both full-time and part-time employees.
• Tuition assistance programs to support ongoing education and skill development.
• Generous employee discounts on Michaels products.
• Other benefits as detailed on mikbenefits.com.

Working Hours: This is a Part-Time position. While specific hours are not detailed, retail roles typically require flexibility, including evenings, weekends, and early mornings, based on store operational needs.

📝 Enhancement Note: The salary range provided is competitive for part-time retail positions requiring specialized skills like framing. The benefits package is comprehensive for part-time employment, offering significant value beyond hourly wages, which is a strong draw for operations roles that often require dedication and flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing) Company Size: Large (Over 1,000 employees, as Michaels operates over 1,300 stores) Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• This role is part of a store-level team, reporting to store management (e.g., Store Manager, Assistant Manager, or Department Specialist).
• The immediate team will consist of fellow sales associates, framing specialists, and potentially visual merchandising or inventory staff.
• Collaboration is key, with cross-functional interaction expected between sales, framing production, and cashier roles.

Methodology:

• Emphasis on customer-centric service and sales driven by building relationships and offering solutions.
• Adherence to established company programs and Standard Operating Procedures (SOPs) for consistent operational execution.
• Focus on visual merchandising and maintaining store standards to enhance the customer shopping experience.
• Data-driven approach to sales and production targets, with an expectation for team members to contribute to achieving these goals.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels positions itself as a leader in arts and crafts, emphasizing creativity and community. The company culture likely values passion for creative pursuits, customer engagement, and teamwork within a structured retail operational framework. The scale of operations means established processes and a defined hierarchy are in place.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Associate. This role is focused on executing defined operational tasks and sales within a specific department (Custom Framing). It serves as a foundational position within the retail operations structure. Reporting Structure: Reports to store management, with direct supervision and guidance on daily tasks, sales targets, and operational procedures. Operations Impact: Directly impacts store revenue through custom framing sales and customer retention. Contributes to operational efficiency by maintaining department standards, accurate order processing, and effective customer service.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering techniques, material knowledge, and consultative sales for art and memorabilia.
• Cross-Training: Potential to gain experience in other store departments, such as visual merchandising, inventory management, or customer service at the POS.
• Leadership Potential: With demonstrated success, performance, and a commitment to company values, there may be opportunities for advancement into supervisory roles (e.g., Framing Lead, Assistant Manager) within the store.
• Specialization: Deepen expertise in custom framing design and sales, potentially becoming a go-to specialist for complex projects.

📝 Enhancement Note: For an entry-level position, the primary growth path is within the store operations hierarchy. Success in this role demonstrates foundational retail operations skills, customer service excellence, and a capacity for specialized production work, which are transferable to various retail management or specialized craft roles.

🌐 Work Environment

Office Type: Public retail store setting. Office Location(s): Port Chester, NY - 27 Waterfront Pl (Don Bosco Pl). Workspace Context:

• The work environment is a customer-facing retail store, with the primary workspace being the sales floor and the custom framing shop.
• The framing shop is equipped with specialized tools like a glass cutter and heat press, requiring adherence to safety protocols.
• Climate-controlled conditions are typical for customer areas, though stock rooms may vary.
• The role involves constant interaction with customers and team members, fostering a collaborative yet customer-focused atmosphere.
• Access to necessary operations tools and technology includes POS systems, basic computer access, and specialized framing equipment.

Work Schedule: Requires flexibility, including nights, weekends, and early mornings, to meet store operational needs and customer traffic. This is a part-time role, so hours will vary.

📝 Enhancement Note: The work environment is dynamic and requires adaptability. The combination of customer interaction, specialized production tasks, and adherence to retail operational schedules is typical for this type of role. Safety and efficiency in the framing shop are key operational considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely includes a review of the application and a brief phone or video screen to assess basic qualifications and interest.
• In-Store Interview: An in-person interview at the Port Chester store, potentially involving a store manager or department lead. This will likely include behavioral questions, situational assessments, and a discussion of your interest in framing and customer service.
• Skills Assessment/Demonstration: You may be asked to demonstrate basic measuring skills or discuss how you would approach a customer consultation for framing. This is less about a formal portfolio and more about practical application.
• Final Interview/Offer: May involve a final discussion with a hiring manager or completion of onboarding paperwork.

Portfolio Review Tips:

• Focus on Relevant Experience: If you have prior framing, art, design, or sales experience, be prepared to discuss specific projects, customer interactions, and sales achievements.
• Quantify Achievements: For sales roles, use numbers where possible (e.g., "increased framing sales by X%" or "assisted Y customers per shift").
• Demonstrate Problem-Solving: Discuss instances where you helped a customer find a unique framing solution or resolved a customer issue.
• Showcase Attention to Detail: Given the nature of framing, highlight any experience where precision and attention to detail were critical.
• Visual Examples (Optional but Recommended): If you have photos of custom framing projects you've completed (personally or professionally), be ready to show them on a phone or tablet to illustrate your craftsmanship and design sense.

Challenge Preparation:

• Customer Scenario: Be prepared for scenarios asking how you would handle a customer who is unsure about framing options, has a unique item to frame, or is unhappy with a product.
• Sales Approach: Think about how you would proactively engage customers on the sales floor and in the framing department to explain services and drive sales.
• Process Adherence: Be ready to discuss why following SOPs is important in a retail operations environment, especially for custom orders and cash handling.

📝 Enhancement Note: For this role, the "portfolio review" is less about a formal document and more about demonstrating practical skills, customer service aptitude, and a sales-oriented mindset through discussion and potential on-the-spot scenarios. Highlighting relevant past experiences and a genuine interest in custom framing will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing sales transactions, handling cash, and managing customer orders.
• Framing Equipment: Including specialized tools like glass cutters, mat cutters, and heat presses for custom framing production.
• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order specification.
• Basic Computer Systems: For accessing company information, potentially online training modules, and communication.

Analytics & Reporting:

• While direct involvement in complex analytics is unlikely, understanding sales performance metrics for the framing department (e.g., sales volume, average order value) is beneficial.

CRM & Automation:

• Basic customer interaction and order management may be handled through the POS system, which can have CRM-like functionalities for tracking customer orders and preferences.

📝 Enhancement Note: The technology stack for this role is practical and focused on direct customer interaction and production. Proficiency in using a POS system and specialized framing tools is essential for operational execution. The emphasis is on hands-on use rather than complex software management.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty.
• Creativity & Passion: Encouraging a love for arts, crafts, and creative expression, which translates into better customer solutions.
• Quality & Craftsmanship: Commitment to high standards in custom framing production and presentation.
• Teamwork & Respect: Fostering a positive and supportive environment where team members collaborate and respect each other.
• Efficiency & Process Adherence: Following established procedures to ensure smooth operations, accurate transactions, and consistent results.

Collaboration Style:

• Cross-Functional: Working closely with other store associates to provide a cohesive customer experience, from greeting to checkout and specialized services.
• Supportive: Sharing knowledge and assisting colleagues, especially in busy periods or when complex customer needs arise.
• Process-Oriented: Collaborating on tasks like truck unloads, stocking, and maintaining store appearance according to company standards.

📝 Enhancement Note: Michaels likely promotes a culture that balances creative passion with the operational discipline required for a large retail chain. Team members are expected to be both personable and efficient, contributing to a positive store atmosphere while meeting business objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Meeting Sales Targets: Balancing consultative selling with the need to meet specific sales quotas for custom framing.
• Handling Diverse Customer Needs: Catering to a wide range of customer expectations, from simple framing needs to complex artistic projects.
• Production Demands: Managing order volume and ensuring timely, high-quality production, especially during peak seasons.
• Mastering Equipment: Learning to operate specialized framing equipment safely and effectively.
• Standing for Extended Periods: The physical demands of the role require stamina and managing comfort during long shifts.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, design principles, and techniques.
• Sales & Customer Service Skills: Enhance consultative selling abilities and customer relationship management.
• Operational Proficiency: Gain experience in retail operations, including inventory management, visual merchandising, and POS system usage.
• Industry Trends: Stay updated on art and framing trends to better serve customers.
• Potential for Advancement: Develop leadership skills that could lead to supervisory or management roles within Michaels.

📝 Enhancement Note: The challenges in this role are typical for specialized retail positions, involving a mix of customer interaction, technical skills, and physical demands. The growth opportunities are clearly defined within the retail operations and specialized craft progression paths.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "How would you approach a customer who is unsure about framing options for a valuable piece of art?" or "Describe a time you went above and beyond to help a customer."
• Sales Approach: "How would you introduce custom framing services to a customer browsing the ready-made frames?" or "What steps would you take to close a sale on a custom framing order?"
• Problem-Solving: "A customer received a framing order that wasn't exactly what they expected. How would you handle this?" or "How would you prioritize multiple framing orders with different deadlines?"
• Process & Quality: "Why is it important to follow Standard Operating Procedures when taking custom framing orders?" or "What steps do you take to ensure the quality of your work?"

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?"
• "Why are you interested in working for Michaels?"
• "How do you contribute to a positive team environment?"
• "How do you handle constructive feedback?"

Portfolio Presentation Strategy:

• Verbal "Show and Tell": Be ready to verbally walk through specific framing projects you've worked on, highlighting:
  • The customer's need or challenge.
  • The solution you proposed (materials, design).
  • The process you followed.
  • The outcome and customer satisfaction.
• Quantify Impact: If applicable, mention any sales targets met or exceeded, or how your service improved customer experience.
• Visual Aids (Optional): If you have photos of your framing work on your phone, be prepared to show them as a visual supplement to your discussion. Focus on quality, design, and attention to detail.

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating strong customer service skills, a proactive sales mindset, an understanding of quality production, and an ability to follow operational procedures. Be prepared to discuss your experience and how it aligns with the specific needs of a custom framing role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Stores careers portal.
• Resume Optimization: Tailor your resume to highlight any customer service, sales, crafting, or hands-on production experience. Use keywords from the job description such as "customer service," "framing," "sales," "cash handling," and "attention to detail."
• Prepare for Behavioral Questions: Think of specific examples from past experiences that demonstrate your ability to build customer relationships, solve problems, work in a team, and manage your time effectively.
• Research Michaels Framing Services: Familiarize yourself with the types of custom framing Michaels offers and their general value proposition to customers. This will help you articulate your interest and understanding during the interview.
• Practice Your "Sales Pitch": Be ready to briefly and enthusiastically explain why you are a good fit for the Framer role and how you can contribute to the store's success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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