Framer

📍 Job Overview

Job Title: Framer Company: Michaels Stores Location: Dallas, TX (5301 Beltline Rd, Ste 101) Job Type: Part-Time Category: Retail Operations / Creative Services Date Posted: July 22, 2025 Experience Level: Entry-Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• Engage with customers to understand their creative vision and provide expert custom framing solutions, directly impacting customer satisfaction and sales.
• Maintain store presentation and organization within assigned departments, including the ready-made frame section, ensuring an optimal shopping environment.
• Operate specialized framing equipment and cash registers, adhering to company standards for efficiency and accuracy.
• Contribute to the overall store operations by participating in stocking, inventory management, and upholding safety and shrink prevention programs.

📝 Enhancement Note: This role, while titled "Framer," is fundamentally a customer-facing retail position with a specific specialization in custom framing services. The operations aspect focuses on in-store execution, customer engagement, and the operational efficiency of the framing department within a retail environment. It is not a traditional Revenue Operations or Sales Operations role focused on B2B sales processes or CRM management.

📈 Primary Responsibilities

• Build and nurture customer relationships through personalized consultations, leveraging the "Elevated ABC Deliver" methodology to create memorable custom framing experiences and drive sales.
• Execute custom framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction with the final product.
• Maintain the visual merchandising and stock levels of the ready-made frame department, including SISO (Shop In Shop Out) and Directed Replenishment, to maximize sales opportunities.
• Provide exceptional customer service by assisting customers in locating products, offering solutions, and ensuring a friendly and welcoming shopping experience.
• Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance, operational efficiency, and achievement of sales and production targets.
• Support store-wide initiatives including shrink reduction, safety programs, and efficient truck un-loading and stocking processes.
• Operate the point-of-sale (POS) system and execute cash handling procedures with accuracy and according to company standards.
• Assist with and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, and operational execution within a specialized retail department. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, common in retail environments aiming to enhance customer lifetime value.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred, demonstrating foundational literacy and numeracy skills.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.
• Demonstrated ability to learn and apply new skills quickly, particularly in operating specialized equipment and following procedural guidelines.

Required Skills:

• Customer Service Excellence: Ability to engage positively with customers, understand their needs, and provide effective solutions.
• Basic Measuring Skills: Proficiency in accurate measurement for custom framing projects.
• Basic Computer Skills: Competence in using store POS systems and potentially basic inventory or order management software.
• Framing Equipment Operation: Aptitude to learn and safely operate framing equipment, including potentially a glass cutter.
• Cash Handling: Accuracy and responsibility in managing financial transactions.
• Teamwork & Collaboration: Ability to work effectively with colleagues to achieve store goals.
• Problem-Solving: Capacity to address customer issues and operational challenges with practical solutions.

Preferred Skills:

• Prior retail sales experience, with a proven track record of meeting sales targets.
• Experience in selling products and/or services, demonstrating persuasive and consultative selling abilities.
• Familiarity with art, design, or creative materials is a plus.

📝 Enhancement Note: The skill set is geared towards entry-level candidates with a focus on customer interaction and practical, hands-on abilities. The "preferred" skills indicate a desire for candidates who can quickly transition into a sales-driving role within the framing department.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for this entry-level retail position, candidates may be asked to discuss past experiences where they demonstrated problem-solving, customer service, or sales skills.
• Examples of successfully managing customer interactions, resolving issues, or contributing to team goals can serve as informal portfolio evidence.
• Demonstration of an understanding of process adherence and quality control in previous roles.

Process Documentation:

• No specific process documentation is expected from candidates. The focus will be on the ability to learn and follow established Standard Operating Procedures (SOPs) for framing, sales, and store operations.
• Candidates should be prepared to discuss how they approach learning new processes and ensuring accuracy in their execution.

📝 Enhancement Note: Traditional operations portfolios are not relevant here. The "portfolio" aspect for this role would be demonstrated through interview responses, past work experiences (even if informal), and the ability to articulate how they would approach the outlined responsibilities and adhere to company processes.

💵 Compensation & Benefits

Salary Range:

• As a part-time, entry-level position, the salary is likely to be at or near the federal and state minimum wage, with potential for a slight premium based on local market conditions and the specific skills required for framing. For Dallas, TX, this could range from approximately $10.00 to $14.00 per hour.

Benefits:

• Health Insurance: Medical, dental, and vision coverage (eligibility may vary based on hours worked and tenure).
• Paid Time Off (PTO): Accrued paid time off for eligible part-time employees.
• Tuition Assistance: Programs to support continuing education and skill development.
• Employee Discounts: Generous discounts on Michaels products, fostering a connection with the brand and its offerings.
• Other potential benefits: May include retirement savings plans (e.g., 401k) with company match, employee assistance programs, and opportunities for performance-based incentives.

Working Hours:

• This is a part-time position, with hours typically ranging from 20-30 hours per week.
• Flexibility is required, as work hours will include nights, weekends, and potentially early mornings, aligning with typical retail operational needs.

📝 Enhancement Note: Salary estimates are based on typical entry-level retail positions in the Dallas, TX area and general industry benchmarks. Specific benefits eligibility often depends on the number of hours worked per week for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Framing Services) Company Size: Large (Over 1,300 stores in North America) Founded: 1973, headquartered in Irving, Texas. Company Slogan: "Our purpose is to fuel the joy of creativity." Company Specialties: Arts and crafts supplies, custom framing, DIY project materials, creative inspiration.

Team Structure:

• The Framer will be part of the store's Sales Floor Team, working alongside other Sales Associates, Key Holders, and reporting to a Store Manager or Assistant Store Manager.
• Direct collaboration will occur with colleagues responsible for other departments and customer service points within the store.
• The role emphasizes a team-oriented approach to achieving store-wide sales and operational goals.

Methodology:

• Customer Engagement: Focus on building relationships and providing consultative sales through the "Elevated ABC Deliver" methodology.
• Operational Execution: Adherence to SOPs for all tasks, from framing production to stock management and cash handling.
• Merchandising & Presentation: Maintaining visually appealing and well-stocked departments to drive sales.
• Data-Driven Insights: While not directly managing data, the role contributes to sales and inventory data that informs business decisions.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels positions itself as a creative hub, and its culture likely reflects this with an emphasis on customer inspiration, creativity, and community. The operational focus is on efficient in-store execution to support this brand promise.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with Specialization Reporting Structure: Reports to Store Management (Store Manager, Assistant Store Manager). Operations Impact: Directly influences store revenue through custom framing sales and customer engagement. Contributes to operational efficiency by maintaining department standards and assisting with store-wide tasks.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled framer, mastering various framing techniques and customer consultation skills.
• Retail Advancement: Potential to move into roles like Key Holder, Assistant Store Manager, or Store Manager within Michaels retail locations.
• Cross-Training: Possibility of gaining experience in other store departments, broadening retail operational knowledge.
• Specialized Roles: Potential for advancement within the custom framing specialization or related creative services if opportunities arise within the company.

📝 Enhancement Note: Career progression is typical for retail environments, focusing on mastering front-line responsibilities and moving up the management ladder within the store structure.

🌐 Work Environment

Office Type: Public retail store setting. Office Location(s): Specific store location in Dallas, TX (5301 Beltline Rd, Ste 101).

Workspace Context:

• The work environment is dynamic, involving direct interaction with customers in a retail store setting.
• The framing shop area is a specialized workspace requiring careful handling of materials and equipment, including glass.
• Work hours may include time in stock rooms, which might not be climate-controlled, and potentially outdoor work for tasks like retrieving shopping carts or during truck unloads.
• Opportunities for collaboration exist with fellow team members across various store functions.

Work Schedule:

• Part-time schedule, requiring flexibility to work various shifts, including evenings, weekends, and potentially holidays, to meet customer demand and store operational needs.

📝 Enhancement Note: The environment is typical of a busy retail store, demanding adaptability and the ability to manage multiple tasks and customer interactions simultaneously.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Resumes and applications are screened for basic qualifications and relevant experience.
• Phone/Video Screen: A brief initial conversation to assess general fit, communication skills, and availability.
• In-Person Interview: Typically conducted by the Store Manager or Assistant Manager. This will likely involve behavioral questions, situational questions related to customer service and sales, and a discussion about the candidate's understanding of the Framer role and Michaels' brand.
• Skills Assessment (Potential): May include a brief practical assessment or discussion about handling specific framing equipment or customer scenarios.
• Offer: If successful, a job offer will be extended.

Portfolio Review Tips:

• Since a formal portfolio isn't standard, focus on preparing specific examples from past experiences that demonstrate:
  • Customer Service: Instances where you went above and beyond for a customer.
  • Sales Acumen: How you've successfully sold products or services, or met sales targets.
  • Problem-Solving: How you've resolved customer complaints or operational issues.
  • Attention to Detail: Examples of tasks where accuracy was critical.
• Be ready to discuss your understanding of custom framing and how you would approach consulting with customers on their art.

Challenge Preparation:

• Be prepared for situational questions like:
  • "How would you handle a customer who is unhappy with their custom framing order?"
  • "Describe a time you had to persuade a customer to purchase a higher-value item or service."
  • "How do you prioritize tasks when the store is busy and you have multiple customer requests?"
  • "What would you do if a customer couldn't find the item they were looking for?"
• Emphasize your ability to learn quickly and follow instructions precisely, especially concerning safety and operational procedures.

📝 Enhancement Note: Interview preparation should focus on showcasing customer-centricity, sales aptitude, and a proactive, problem-solving attitude appropriate for a retail environment.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales transactions, handling cash, and potentially managing customer orders.
• Framing Equipment: Specialized machinery for cutting mats, assembling frames, mounting artwork, and potentially operating a heat press.
• Glass Cutter: For precise cutting of glass or acrylic for frames.
• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement tools.

Analytics & Reporting:

• Internal sales reporting systems used by store management to track individual and store performance against targets.

CRM & Automation:

• While not a formal CRM role, the store likely uses systems for customer order management and potentially loyalty programs that capture customer preferences.
• Basic inventory management systems for tracking stock levels and replenishment.

📝 Enhancement Note: The technology stack is focused on point-of-sale transactions, specialized production equipment, and basic inventory/order management systems common in retail.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging artistic expression and providing resources for customers' creative endeavors.
• Customer Focus: Prioritizing customer satisfaction through excellent service and personalized solutions.
• Teamwork: Collaborating effectively to achieve store goals and support colleagues.
• Integrity: Adhering to company policies, ethical standards, and accurate financial practices.
• Efficiency: Maintaining organized workspaces and executing tasks promptly and accurately.

Collaboration Style:

• Emphasis on open communication and mutual support among team members.
• Cross-functional collaboration occurs between sales floor associates, framing specialists, cashiers, and management to ensure smooth store operations.
• A culture that encourages sharing knowledge and best practices related to customer service and framing techniques.

📝 Enhancement Note: The company values align with a customer-first, creative, and collaborative retail environment. Expect a culture that rewards initiative, teamwork, and a positive attitude.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer assistance, framing production, stocking, and POS operations simultaneously in a fast-paced environment.
• Customer Expectations: Managing diverse customer needs and expectations for custom framing, which can range from simple to complex artistic visions.
• Skill Acquisition: Quickly mastering the operation of specialized framing equipment and techniques.
• Sales Targets: Meeting personal and store-level sales goals, particularly in custom framing, which can be a higher-ticket item.

Learning & Development Opportunities:

• Framing Expertise: Becoming proficient in various framing styles, matting techniques, and material selection.
• Sales Training: Developing consultative selling skills to guide customers effectively and increase sales conversions.
• Retail Operations: Gaining experience in inventory management, visual merchandising, and customer service best practices.
• Company-Specific Training: Access to Michaels' internal training programs for product knowledge, sales techniques, and operational procedures.

📝 Enhancement Note: Challenges are typical for retail roles, focusing on customer interaction, operational execution, and sales performance. Growth opportunities are tied to mastering these core competencies and advancing within the retail hierarchy.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be ready to discuss how you handle difficult customers, resolve complaints, and provide exceptional service. Example: "Describe a time you had to deal with an upset customer. What did you do?"
• Sales Approach: Prepare to talk about your experience in sales or how you would approach selling custom framing services. Example: "How would you encourage a customer to choose custom framing over a ready-made option?"
• Problem-Solving & Initiative: Think about situations where you identified a problem and took action. Example: "What would you do if you noticed a safety hazard in the store?"
• Teamwork: Discuss your experience working as part of a team. Example: "How do you contribute to a positive team environment?"

Company & Culture Questions:

• Research Michaels' mission, values, and recent initiatives. Understand their focus on creativity and community.
• Be prepared to articulate why you are interested in working for Michaels and specifically in the Framer role.
• Consider how your personal values align with the company's stated values.

Portfolio Presentation Strategy:

• While no formal portfolio is required, prepare to speak confidently about relevant past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers about customer service, sales, or problem-solving scenarios.
• Highlight any experience with creative projects, art, or design, as this aligns with the company's brand.

📝 Enhancement Note: Focus on demonstrating enthusiasm for creativity, strong customer service skills, a willingness to learn, and a proactive approach to sales and store operations.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.
• Resume Optimization: Ensure your resume highlights any customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Assisted an average of 50 customers per shift," "Contributed to a 10% increase in framing sales through proactive customer engagement").
• Prepare Specific Examples: For the interview, have 2-3 concrete examples ready that showcase your customer service, problem-solving, and teamwork skills, using the STAR method.
• Research Michaels: Familiarize yourself with Michaels' products, services, and company culture. Be ready to discuss what "fueling the joy of creativity" means to you.
• Practice Interview Questions: Role-play common retail interview questions, focusing on positive communication and demonstrating initiative.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.