Framer

📍 Job Overview

Job Title: Framer Company: Michaels Stores Location: Shreveport, Louisiana, United States Job Type: PART_TIME Category: Retail Operations / Customer Service Date Posted: 2025-07-29 Experience Level: Entry Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• This role focuses on customer engagement and sales within a retail environment, specifically in the custom framing department, requiring direct customer interaction and problem-solving to meet creative needs.
• The position involves hands-on production work, ensuring high-quality custom framing solutions are created and delivered on time, adhering to company production standards.
• Key responsibilities include maintaining visual merchandising standards in the ready-made frame department and supporting various store operations, including inventory management and sales transactions.
• Success in this role hinges on building strong customer relationships through personalized service and effectively translating customer vision into tangible framing solutions.

📝 Enhancement Note: While the provided input suggests a retail operations context, the specific responsibilities lean heavily into customer service and craft specialization (framing). The "Operations" category is broad, but this role's emphasis is on front-line customer engagement and in-store production rather than back-end operational strategy or system management typically associated with Revenue or Sales Operations.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized design consultations and creating memorable custom framing solutions that meet customer expectations.
• Execute sales and production targets by effectively utilizing the Elevated ABC Deliver methodology to engage customers and drive custom framing orders.
• Complete custom framing orders with a high degree of quality and adhere to strict on-time delivery schedules, ensuring customer satisfaction.
• Maintain the visual merchandising and stock levels of the ready-made frame department, including managing SISO (Ship-in-Own-Packaging) and Directed Replenishment processes.
• Deliver exceptional customer service by assisting customers in locating products, providing solutions, and ensuring a well-merchandised and consistently stocked store environment.
• Operate the cash register and execute all cash handling procedures accurately and according to company standards.
• Assist with and execute Omni-channel processes, such as buy-online-pickup-in-store (BOPIS) and ship-from-store, to enhance customer convenience and sales.
• Actively participate in truck un-loading and stocking activities, ensuring adherence to truck standards and timely completion within operational budgets.
• Support company-wide shrink and safety programs by following established procedures and maintaining a secure and safe working environment.

📝 Enhancement Note: The "Deliver sales and production results" point is interpreted as a primary responsibility given its placement in the "Major Activities" and its direct link to the Framer role's function. The term "Elevated ABC Deliver" is a proprietary sales methodology, and candidates are expected to learn and apply it.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is generally expected for entry-level retail positions, providing a foundational understanding of basic communication and task completion.

Experience:

• Demonstrated experience in customer-facing roles, preferably within a retail environment, to understand customer service expectations and sales processes.
• Prior experience in custom framing, design, or a related craft-based field is advantageous for understanding materials and customer creative needs.
• Experience in sales, particularly selling products or services, is highly valued to effectively consult with customers and close framing orders.

Required Skills:

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions that foster loyalty and satisfaction.
• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, basic data entry, and potentially design software for custom framing consultations.
• Measuring Skills: Accurate and precise measurement abilities are critical for custom framing orders to ensure correct sizing and material usage.
• Cash Handling Proficiency: Demonstrated ability to manage financial transactions accurately, including operating a cash register and balancing a till.

Preferred Skills:

• Retail Experience: Previous work in a retail setting provides valuable insight into store operations, customer flow, and sales strategies.
• Framing Equipment Operation: Familiarity with and ability to safely operate framing equipment such as mat cutters, glass cutters, and mounting tools.
• Sales Acumen: Ability to identify customer needs, recommend appropriate products and services, and close sales effectively.
• Visual Merchandising: Understanding of store presentation standards and the ability to maintain attractive displays in the ready-made frame department.

📝 Enhancement Note: The "Minimum Type of experience" directly translates to required skills. "Basic computer skills and basic measuring skills" are explicitly stated as required. The "ability to operate the framing equipment and glass cutter" is listed under minimum experience, implying it's a skill to be learned or possessed. "Retail experience" and "Experience selling products and/or services to customers" are explicitly listed as preferred.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level retail role, candidates are encouraged to highlight any past projects or achievements that demonstrate creativity, attention to detail, and customer service success in previous applications.
• Examples of successful customer interactions or problem-solving scenarios in a retail or service context can serve as a qualitative portfolio.
• Any personal projects showcasing an understanding of design principles, material usage, or craftsmanship in framing or similar creative endeavors would be beneficial.
• Demonstration of an understanding of workflow efficiency and quality control in personal or professional projects would be advantageous, especially if related to production or assembly tasks.

Process Documentation:

• Candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and how they apply them to ensure consistency and quality in their work.
• An ability to explain how they would approach learning and executing new processes, such as the custom framing order workflow or Omni-channel fulfillment, is important.
• Candidates may be asked to describe how they would measure their own performance or identify areas for personal process improvement within a retail setting.

📝 Enhancement Note: For entry-level retail positions like this, a formal "portfolio" in the traditional sense (like a digital portfolio for designers) is unlikely. The "Portfolio Essentials" are framed as showcasing relevant skills and experiences that would be discussed during an interview or highlighted on a resume to demonstrate capability in lieu of a formal portfolio.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail associates and framers in Shreveport, Louisiana, an estimated hourly wage range is likely between $10.00 to $14.00 per hour. This estimate considers the entry-level experience requirement, the specific skillset involved in framing, and the general cost of living in the region.

Benefits:

• Health Insurance: Access to medical, dental, and vision insurance plans, typically offered to eligible part-time employees, contributing to overall well-being.
• Paid Time Off (PTO): Accrual of paid time off, providing opportunities for rest, personal time, or sick leave, even for part-time team members.
• Tuition Assistance: Programs designed to support ongoing education and skill development, making it easier for employees to pursue further learning opportunities.
• Employee Discounts: A generous discount on Michaels products, allowing team members to explore their creativity and save on crafting supplies and framing services.
• Other Potential Benefits: Depending on eligibility and company policy, this may include retirement savings plans (e.g., 401k), life insurance, and disability coverage.

Working Hours:

• This is a part-time position, meaning hours will typically be less than 40 per week. Specific schedules can vary and may include nights, weekends, and early mornings, reflecting the operational needs of a retail environment. Flexibility in scheduling is often a key aspect of part-time roles.

📝 Enhancement Note: Salary range is an estimate based on national averages for similar roles and locations, adjusted for entry-level experience. Benefits listed are directly sourced from the job description's mention of "robust benefits for both full-time and part-time Team Members."

🎯 Team & Company Context

🏢 Company Culture

Industry:

• The company operates in the Arts and Crafts Retail industry, positioning itself as a leading destination for creative supplies and custom framing services across North America. This context implies a culture that values creativity, passion for crafting, and customer inspiration. Company Size:
• Michaels is a large enterprise, operating over 1,300 stores. This scale means operations are standardized and efficient, but also offers opportunities for structured career development and exposure to diverse retail strategies. Founded:
• Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, building a strong brand identity centered around creativity and community.

Team Structure:

• Store teams are typically structured with a Store Manager, Assistant Store Managers, and various department specialists, including Framers and Sales Associates.
• The Framer likely reports to a department manager or an assistant store manager responsible for overseeing the framing department and sales floor operations.
• Collaboration is essential, with Framers working alongside fellow team members to ensure smooth store operations, customer service continuity, and efficient workflow across departments.

Methodology:

• Michaels emphasizes a customer-centric approach, with a focus on providing personalized design consultations and inspiring creative experiences.
• The company likely employs data-driven insights for inventory management, sales forecasting, and customer behavior analysis to optimize store performance.
• Workflow planning and optimization are crucial, particularly within the framing department, to manage production schedules, material usage, and quality control effectively.
• Automation and efficiency practices are probably integrated into POS systems, inventory management, and potentially customer relationship management tools.

Company Website:

• www.michaels.com

📝 Enhancement Note: Company size and founding date are directly from the input. The industry is inferred from the company's core business. Team structure and methodology are standard assumptions for a large retail organization with specialized departments like framing.

📈 Career & Growth Analysis

Operations Career Level:

• This role represents an entry-level, hands-on position within the retail operations framework. It's an excellent starting point for individuals interested in customer-facing roles, creative industries, or retail management. The focus is on executing established processes and providing direct customer value. Reporting Structure:
• The Framer typically reports to a Store Manager or a designated Department Manager/Lead, who oversees daily store operations and specific departmental performance. Operations Impact:
• The Framer directly impacts revenue through custom framing sales and contributes to overall store performance by driving customer traffic and ensuring a positive shopping experience. Their role in creating unique customer solutions helps build brand loyalty and repeat business.

Growth Opportunities:

• Operations Skill Advancement: Potential to advance to a Lead Framer or Department Specialist role, taking on more responsibility for training, inventory management, and production scheduling within the framing department.
• Retail Management Path: Opportunities to transition into broader retail management roles, such as Assistant Store Manager or Store Manager, by demonstrating leadership, sales acumen, and operational proficiency.
• Cross-Departmental Expertise: Chance to gain experience in other store departments, broadening skill sets in sales, merchandising, and customer service, which can be valuable for overall retail career progression.

📝 Enhancement Note: The career level is defined by the entry-level nature and specific duties. Growth opportunities are standard progressions within a large retail organization for an employee demonstrating aptitude.

🌐 Work Environment

Office Type:

• The work environment is a public retail store setting, specifically within a Michaels craft store. This implies a dynamic, customer-facing atmosphere with exposure to a wide range of creative products and customer interactions. Office Location(s):
• The specific location is 7440 Youree Dr, Shreveport, LA. This location is a standard retail store accessible to the local community.

Workspace Context:

• The workspace includes both the main retail floor, where customer engagement and product display occur, and a dedicated framing shop area.
• The framing shop is equipped with specialized tools and machinery for custom framing, requiring adherence to safety protocols.
• Opportunities for team interaction are constant as associates collaborate on customer service, stock replenishment, and maintaining store standards.

Work Schedule:

• As a part-time role, the work schedule will be variable and can include nights, weekends, and early mornings. Flexibility is key to accommodate retail operational needs and customer demand.

📝 Enhancement Note: The "Office Type" and "Workspace Context" are inferred from the nature of a retail store and a dedicated framing department within it.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to review basic qualifications and interest.
• In-Person Interview: A one-on-one interview with the Store Manager or Assistant Manager to assess customer service skills, understanding of the role, and cultural fit. Expect questions about handling customer interactions, problem-solving, and basic sales scenarios.
• Skills Assessment (Potential): Candidates may be asked to demonstrate basic measuring skills or discuss their approach to learning new processes during the interview.
• Final Decision: Based on overall assessment of skills, experience, and fit with the team and company culture.

Portfolio Review Tips:

• While a formal portfolio isn't expected, be prepared to discuss any relevant personal projects or past work experiences that showcase creativity, attention to detail, and customer-centric problem-solving.
• Highlight instances where you successfully met customer needs, managed production tasks efficiently, or contributed to a positive team environment.
• Quantify achievements where possible, such as sales performance or successful project completion.

Challenge Preparation:

• Be ready to answer behavioral questions about how you would handle common retail scenarios, such as dealing with a difficult customer, upselling a product, or managing multiple tasks simultaneously.
• Prepare to discuss your understanding of customer service best practices and how you would contribute to a creative and inspiring store environment.
• Familiarize yourself with Michaels's products and services, particularly custom framing, to demonstrate genuine interest and understanding.

📝 Enhancement Note: The interview process and preparation tips are standard for entry-level retail roles, adapted for the specific framing responsibilities. The emphasis is on customer service and practical skills.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing customer transactions, managing sales, and potentially customer loyalty programs.
• Custom Framing Equipment: Includes mat cutters, glass cutters, mounting presses, and specialized cutting tools for various framing materials.
• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices for precision.
• Basic Computer Software: For accessing company portals, training modules, and potentially basic design or order entry software.

Analytics & Reporting:

• Sales Reports: Access to sales data to track personal performance and department goals.
• Inventory Management Systems: Used for tracking stock levels of ready-made frames and framing supplies.

CRM & Automation:

• Customer Relationship Management (CRM) / Loyalty Programs: To track customer preferences, purchase history, and offer personalized services or promotions.
• Omni-channel Fulfillment Systems: Software to manage online orders, in-store pickups, and ship-from-store processes.

📝 Enhancement Note: The tools listed are standard for a retail environment with a specialized production/service department like custom framing.

👥 Team Culture & Values

Operations Values:

• Creativity: A core value that permeates the company, encouraging innovative approaches to customer solutions and personal expression in work.
• Customer Focus: Prioritizing customer needs and experiences to build lasting relationships and provide exceptional service.
• Teamwork: Fostering a collaborative environment where associates support each other to achieve store goals and create a positive atmosphere.
• Quality & Craftsmanship: A commitment to delivering high-quality products and services, particularly in the custom framing department.
• Efficiency: Striving for operational excellence through effective processes, time management, and resource utilization.

Collaboration Style:

• The team likely operates with a collaborative and supportive style, essential for managing a busy retail floor and specialized departments.
• Open communication and a willingness to assist colleagues are encouraged to ensure seamless customer service and efficient task completion.
• Regular feedback exchange among team members and management helps in process refinement and continuous improvement.

📝 Enhancement Note: Company values are inferred from the company's stated purpose ("fuel the joy of creativity") and industry. Collaboration style is a standard assumption for effective retail operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Effectively managing time to complete high-quality framing orders while also providing excellent customer service on the sales floor.
• Handling Diverse Customer Needs: Meeting a wide range of creative visions and budget constraints for custom framing projects.
• Learning Specialized Skills: Mastering the operation of framing equipment and understanding various framing materials and techniques.
• Demand Fluctuations: Adapting to busy periods and slower times in the retail environment, ensuring consistent performance.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on framing techniques, equipment operation, sales methodologies, and store procedures.
• Product Knowledge Expansion: Deepening understanding of different art materials, framing styles, and design principles.
• Customer Engagement Skills: Developing advanced customer service and sales techniques through practice and coaching.
• Potential for Further Retail Roles: Gaining experience that can lead to advancement within Michaels's retail management structure.

📝 Enhancement Note: Challenges are typical for a role combining production and direct customer interaction in retail. Growth opportunities are standard for entry-level positions within larger organizations.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you prioritize tasks if you had a custom framing order due, a customer needing design help, and a truck delivery arriving simultaneously?" (Focus on time management, prioritization, and adherence to SOPs).
• Company & Culture: "What excites you about working at Michaels, and how do you see yourself contributing to our creative and customer-focused environment?" (Research company values, mission, and products).
• Problem Solving: "Describe a time you had to help a customer with a challenging request. How did you approach it, and what was the outcome?" (Use the STAR method – Situation, Task, Action, Result – to showcase problem-solving and customer service skills).

Company & Culture Questions:

• "What are your favorite art or craft projects, and why?" (Showcase personal creativity and enthusiasm for the industry).
• "How do you stay updated on design trends or new crafting techniques?" (Demonstrate initiative and passion for the creative field).
• "How do you ensure accuracy and quality in your work, especially when dealing with detailed tasks like framing?" (Highlight attention to detail and commitment to craftsmanship).

Portfolio Presentation Strategy:

• If you have personal projects, be ready to discuss your creative process, material choices, and the inspiration behind them.
• Prepare to talk about a time you contributed to a team success or resolved a customer issue effectively.
• Focus on transferable skills like organization, precision, and customer interaction, even if not directly from a framing role.

📝 Enhancement Note: Interview questions are tailored to assess the specific skills and qualities required for a Framer role, focusing on customer service, production, and retail operations.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.
• Resume Optimization: Tailor your resume to highlight any customer service, sales, crafting, or detail-oriented experiences. Use keywords from the job description such as "customer service," "sales," "framing," "detail-oriented," and "production."
• Prepare Talking Points: Practice answering common retail interview questions, focusing on your ability to engage customers, handle transactions, and learn new skills. Be ready to discuss your interest in art and creativity.
• Research Michaels: Familiarize yourself with Michaels's mission, values, and product offerings, especially the custom framing services, to demonstrate genuine interest and cultural alignment.
• Showcase Practical Skills: If you have any personal framing projects or experience with crafting tools, be prepared to briefly discuss them to showcase your aptitude and passion for the creative aspect of the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.