Framer

📍 Job Overview

Job Title: Framer Company: Michaels Stores Location: Buena Park, California, United States Job Type: Part-Time Category: Retail Operations / Custom Framing Date Posted: November 24, 2025 Experience Level: Entry-Level to Junior (0-2 years) Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically in the custom framing department, acting as a brand ambassador for Michaels Stores.
• Key responsibilities include engaging customers to understand their framing needs, offering design solutions, and ensuring high-quality, on-time order fulfillment for custom framing projects.
• The position involves maintaining visual merchandising standards in assigned areas, including the ready-made frame department and stock areas, to enhance the overall shopping experience.
• Successful candidates will operate the cash register, manage transactions accurately, and support store operations, including inventory management and truck unloads, while upholding company policies and safety standards.

📝 Enhancement Note: While the title is "Framer," the description emphasizes a blend of customer-facing sales, operational duties, and specialized framing tasks. This suggests a role that requires not only technical framing skills but also strong interpersonal and sales abilities, typical of a "Sales Associate" with a framing specialization or a "Custom Framing Specialist." The "Part-Time" employment type indicates it's likely an ancillary role within the store operations, supporting the primary sales floor and a dedicated framing counter.

📈 Primary Responsibilities

• Build and nurture customer relationships by acting as a personal designer, utilizing the "Elevated ABC Deliver" methodology to guide clients through custom framing solutions and achieve sales targets.
• Execute custom framing orders with meticulous attention to detail, ensuring high-quality craftsmanship and adherence to production timelines to meet customer expectations.
• Maintain the presentation and stock levels of the ready-made frame department, along with other assigned merchandising areas, including SISO (Single Item, Single Order) and Directed Replenishment, to optimize product visibility and sales.
• Deliver friendly and proactive customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and fully stocked store environment.
• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs for all operational tasks, including cash handling, inventory management, safety protocols, and truck unloads, to ensure compliance and operational efficiency.
• Operate the cash register efficiently and accurately, executing all cash handling procedures to company standards.
• Support and actively participate in store-wide shrink and safety programs, contributing to a secure and loss-prevention-focused retail environment.
• Collaborate effectively with team members during truck unloads and stocking processes, ensuring adherence to truck standards and completing tasks within allocated budgets.
• Assist with and understand Omni-channel processes, supporting customer orders and fulfillment that may span online and in-store interactions.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales/design and operational execution. The "Elevated ABC Deliver" methodology is a specific sales training program Michaels utilizes, emphasizing building rapport, understanding needs, and closing sales. This implies that sales performance is a significant metric for this role, beyond just technical framing ability.

🎓 Skills & Qualifications

Education: No specific educational degree is mandated, but a foundational understanding of basic mathematics for measurements and transactions is essential.

Experience:

• Minimum of 0-2 years of experience is targeted, indicating an entry-level friendly position with on-the-job training potential.
• Demonstrated ability to handle customer interactions and sales processes is crucial for success in this role.

Required Skills:

• Basic Computer Skills: Essential for operating point-of-sale systems, inventory management software, and potentially design or order entry platforms.
• Basic Measuring Skills: Critical for accurate custom framing, ensuring precise cuts and fitting of artwork.
• Framing Equipment Operation: Proficiency or ability to learn and operate specialized framing machinery.
• Glass Cutter Operation: Competence in using a glass cutter safely and effectively for custom framing needs.
• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions in a friendly and professional manner.
• Cash Handling Proficiency: Accurate and secure management of financial transactions at the point of sale.
• Adherence to SOPs: Willingness and ability to follow established Standard Operating Procedures for all tasks.

Preferred Skills:

• Retail Experience: Prior experience in a retail setting, understanding store operations and customer flow.
• Sales Experience: Proven ability to sell products and/or services, particularly in a consultative or design-oriented capacity.
• Visual Merchandising: Understanding of how to present products attractively and maintain department appearance.
• Inventory Management: Familiarity with stock control, replenishment, and loss prevention principles.

📝 Enhancement Note: The "Minimum Type of experience" explicitly states "basic computer skills and basic measuring skills" and "ability to operate the framing equipment and glass cutter." This implies that while prior framing experience is not strictly required, a demonstrable aptitude for these technical skills, along with basic computer literacy, is a baseline expectation. The preferred skills in "retail experience" and "selling products" further clarify that this is a customer-facing role with a sales component.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Framing Project Examples: While not explicitly stated as a formal portfolio, candidates are expected to demonstrate their framing capabilities, potentially through visual examples of past work if available, or by articulating their understanding of framing techniques and design principles during the interview.
• Customer Interaction Scenarios: Ability to describe how you would engage a customer, understand their needs, and propose framing solutions, showcasing consultative sales and problem-solving skills.
• Operational Process Understanding: Be prepared to discuss your understanding of retail operational processes such as cash handling, inventory management, and stock replenishment.
• Quality & Timeliness Demonstration: Articulate how you ensure quality in your work and manage your time effectively to meet production deadlines.

Process Documentation:

• Workflow Understanding: Candidates should be ready to discuss their understanding of a typical workflow from customer consultation, design, order placement, framing production, to final product hand-off.
• Adherence to Standards: Demonstrate an understanding of the importance of following established procedures (SOPs) for consistent quality and operational integrity.
• Measurement & Performance: While not a data-heavy role, an understanding of how individual performance (sales, order accuracy) contributes to overall store metrics is beneficial.

📝 Enhancement Note: This role, being entry-level with on-the-job training for specific framing equipment, likely doesn't require a formal, extensive portfolio akin to an operations analyst. However, candidates should be prepared to discuss their skills and experience in a way that demonstrates their aptitude for the core responsibilities. This includes being able to talk through hypothetical customer scenarios and their approach to framing challenges.

💵 Compensation & Benefits

Salary Range: $16.75 - $19.70 per hour

Benefits:

• Health Insurance: Medical, dental, and vision coverage are provided, contributing to overall employee well-being.
• Paid Time Off (PTO): Accrued paid time off, offering flexibility and time for personal needs or rest.
• Tuition Assistance: Support for continuing education, enabling professional development and skill enhancement.
• Employee Discounts: Generous discounts on Michaels products, allowing employees to benefit from the company's offerings.
• Other Benefits: The company mentions "much more," suggesting a comprehensive benefits package that may include retirement savings plans, employee assistance programs, and other perks.

Working Hours: This is a part-time position. While the standard full-time work week is 40 hours, part-time hours will vary. The job description notes that work hours include "nights, weekends and early mornings," reflecting typical retail operational needs.

📝 Enhancement Note: The provided salary range of $16.75 - $19.70 per hour aligns with entry-level to junior retail positions in California, considering the specified location and cost of living. This range is competitive for a part-time role focused on specialized retail services like custom framing. The benefits listed are standard for retail employers offering competitive packages to part-time staff.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is a leading retailer in North America for arts, crafts, custom framing, and home decor. Company Size: Over 1,300 stores in 49 states and Canada, plus online presence. This indicates a large, established retail organization with a significant operational footprint. Founded: 1973, headquartered in Irving, Texas. The company has a long history and a well-established brand presence.

Team Structure:

• Departmental Focus: The role operates within a specific store, likely reporting to a Framing Department Manager or a Store Manager. The framing team is a specialized unit within the broader store staff.
• Hierarchy: Within the store, there's a clear hierarchy with Store Managers, Assistant Managers, and potentially Department Leads, under whom specialized roles like Framers and Sales Associates operate.
• Cross-functional Collaboration: Collaboration occurs primarily with other store associates (sales floor, cashiers, stock team) and potentially regional or corporate support for training and policy.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships ("Elevated ABC Deliver") and providing solutions.
• Operational Excellence: Adherence to Standard Operating Procedures (SOPs) for consistency, compliance, and efficiency is a core tenet.
• Data-Driven Merchandising: While not a data analyst role, the mention of "Directed Replenishment" suggests a data-informed approach to stock management.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is heavily influenced by its mission to "fuel the joy of creativity and celebration." This translates to a work environment that values creativity, customer engagement, and a passion for arts and crafts. For operations roles, this means a focus on creating a positive and inspiring customer experience.

📈 Career & Growth Analysis

Operations Career Level: This position represents an entry-level to junior role within retail operations, specifically focused on custom framing and customer service. It's a hands-on position that builds foundational retail and specialized craft skills.

Reporting Structure: The Framer typically reports to a Store Manager, Assistant Store Manager, or a dedicated Framing Department Manager, depending on the store's organizational structure. This provides direct oversight and guidance on daily tasks, performance, and adherence to company standards.

Operations Impact: The role directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store appearance. By ensuring high-quality products and excellent service, the Framer helps drive repeat business and positive word-of-mouth, reinforcing Michaels' brand as a destination for creative solutions.

Growth Opportunities:

• Skill Specialization: Opportunity to become a highly skilled custom framer, mastering advanced techniques and design consultation.
• Sales Proficiency: Develop strong consultative sales skills, leading to potential advancement in sales-focused retail roles.
• Store Leadership: Path to roles like Lead Framer, Assistant Store Manager, or Store Manager, requiring broader operational and leadership competencies.
• Cross-Training: Potential to gain experience in other store departments, broadening retail operational knowledge.
• Company-Wide Opportunities: With experience, there may be opportunities in other areas of The Michaels Companies, such as their manufacturing division (Artistree) or corporate roles.

📝 Enhancement Note: The growth path here is largely within the retail store environment, moving from specialized execution to broader operational management. The emphasis on sales and customer service provides transferable skills applicable to many retail and client-facing roles.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and a dedicated custom framing counter/area within the store. Office Location(s): Buena Park, California (8341 LaPalma Ave). This is a specific retail location within a larger chain.

Workspace Context:

• Customer Interaction Focus: The environment is dynamic, requiring constant interaction with customers.
• Specialized Tools: The frame shop area will contain specialized equipment like glass cutters and heat presses, requiring safe operation and maintenance.
• Team Collaboration: Opportunities to work closely with other store team members, especially during peak times, inventory tasks, and truck unloads.

Work Schedule: This is a part-time role with variable hours, including nights, weekends, and early mornings, to meet the demands of a retail environment. Flexibility is key.

📝 Enhancement Note: The work environment is typical of a busy arts and crafts retail store. The frame shop itself may have specific climate considerations or safety protocols due to the tools and materials used (e.g., glass). The outdoor component might involve assisting with cart retrieval or truck unloading.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and interest.
• In-Person Interview: Expect an interview at the store location. This will likely involve the Store Manager or Framing Department Lead.
• Skill Demonstration/Scenario: You may be asked to describe your approach to customer service, sales scenarios, or how you would handle specific framing requests. Basic measuring skills might be assessed informally.
• Cultural Fit Assessment: The interview will evaluate your alignment with Michaels' values, such as creativity, customer focus, and teamwork.
• On-the-Job Training: If hired, comprehensive training on framing equipment, design principles, and company SOPs will be provided.

Portfolio Review Tips:

• Showcase Relevant Experience: If you have previous framing or custom design work, be prepared to discuss it. Photos or a digital portfolio can be helpful if you have them, but are likely not mandatory for this role.
• Highlight Customer Service Skills: Prepare examples of how you've successfully assisted customers, resolved issues, or gone above and beyond.
• Demonstrate Problem-Solving: Be ready to describe how you approach challenges, whether technical (e.g., framing an unusual item) or customer-related.
• Articulate Sales Approach: Clearly explain your process for understanding customer needs and recommending solutions that align with their goals and budget.

Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction where they have a specific piece to frame but are unsure of the best approach.
• Technical Understanding: While training is provided, demonstrating a basic understanding of materials (matting, glass types, frame styles) and their impact on artwork preservation and aesthetics will be a plus.
• Operational Awareness: Understand the importance of accuracy in transactions, inventory, and production.

📝 Enhancement Note: For an entry-level role like this, the "portfolio" is less about formal documents and more about the candidate's ability to articulate their skills, experience, and aptitude through conversation and scenario-based questions. The emphasis will be on potential and willingness to learn.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes specialized machinery for cutting mats, frames, and assembling finished pieces. Specific tools like glass cutters and heat presses are mentioned.
• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially tracking inventory.
• Measuring Tools: Tape measures, rulers, and specialized framing measurement devices for precision.

Analytics & Reporting:

• Sales Tracking Software: Integrated into the POS system to monitor individual sales performance and department metrics.
• Inventory Management Systems: Software used for tracking stock levels, managing replenishment, and conducting cycle counts.

CRM & Automation:

• Customer Relationship Management (CRM): While not a dedicated CRM role, the "Elevated ABC Deliver" methodology implies a customer-focused approach that may be supported by basic customer data captured through the POS or loyalty programs.
• Order Entry Systems: Software used to input custom framing orders, specify materials, and calculate pricing.

📝 Enhancement Note: The technology stack is typical for a retail environment, with a specific focus on the specialized tools required for custom framing. Proficiency with basic computer systems and the ability to quickly learn proprietary retail software are key.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creative expression is encouraged, both for customers and employees.
• Customer Dedication: Prioritizing customer satisfaction through excellent service, helpfulness, and problem-solving.
• Teamwork & Respect: Promoting a collaborative atmosphere where team members support each other and treat everyone with respect, as indicated by the "accepting and respectful manner" requirement.
• Integrity & Compliance: Upholding company policies, safety standards, and ethical business practices in all operations.
• Efficiency & Quality: Balancing speed of service with the high-quality standards expected in custom framing.

Collaboration Style:

• Supportive Team Environment: Working collaboratively with fellow store associates to ensure smooth store operations, from customer service on the floor to stock management.
• Cross-Functional Support: Assisting other departments as needed, particularly during busy periods or for Omni-channel fulfillment.
• Open Communication: Encouraging feedback and clear communication regarding customer needs, production challenges, and operational improvements.

📝 Enhancement Note: The company's stated purpose, "to fuel the joy of creativity and celebration," heavily influences its culture. This means a workplace that is likely vibrant, customer-oriented, and values the creative process. For operations, this translates to ensuring the store is a welcoming, inspiring, and well-functioning environment for both staff and customers.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service on the sales floor, consultative selling in the frame shop, order production, and general store duties simultaneously.
• Technical Skill Acquisition: Learning to operate framing equipment safely and effectively, and developing design consultation skills.
• Sales Targets: Meeting or exceeding sales goals for custom framing, which can be influenced by seasonal demand and customer traffic.
• Maintaining Quality Standards: Consistently producing high-quality framing work while operating under time pressures.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing techniques, materials, and design principles, leading to specialized skill development.
• Sales & Customer Service: Opportunities to hone consultative selling skills and deepen customer service expertise through hands-on experience and company training programs.
• Retail Operations: Gaining a well-rounded understanding of retail store operations, including merchandising, inventory, and POS systems.
• Career Progression: Potential to move into leadership roles within Michaels stores or explore opportunities in other areas of the company.

📝 Enhancement Note: The primary challenge is likely adapting to a fast-paced retail environment that requires a broad set of skills, from technical craft to sales and customer interaction. The growth opportunities are clearly defined within the retail sector, particularly in specialized sales and operational management.

💡 Interview Preparation

Strategy Questions:

• Customer Engagement: "Describe a time you helped a customer find the perfect solution to their needs." or "How would you approach a customer who is unsure about what framing style to choose for their artwork?"
• Sales Approach: "How do you handle objections or price concerns when selling custom products?" or "What is your process for recommending framing options to maximize both aesthetics and preservation?"
• Problem-Solving: "Imagine a customer needs a frame for an unusually shaped item. How would you go about solving this?" or "What would you do if you made a mistake on a framing order?"
• Operational Awareness: "How do you ensure accuracy when handling cash or processing transactions?" or "Why is it important to maintain a clean and organized workspace in a retail environment?"

Company & Culture Questions:

• "What do you know about Michaels Stores and our custom framing services?"
• "How do you embody creativity and customer passion in your work?"
• "Describe your ideal team environment and how you contribute to it."

Portfolio Presentation Strategy:

• Verbal Articulation: Be ready to verbally walk through your experience. If you have photos of past framing projects (even personal ones), be prepared to discuss them, highlighting your design choices and the process.
• Scenario-Based Responses: Focus on clearly articulating your thought process for handling customer interactions, sales opportunities, and operational tasks.
• Enthusiasm for Craft: Convey genuine interest in custom framing, art, and helping customers bring their creative visions to life.

📝 Enhancement Note: The interview will likely focus on assessing your customer service aptitude, sales potential, willingness to learn technical framing skills, and cultural fit with Michaels. Being able to articulate your thought process for hypothetical situations is key, as formal portfolio submission is less likely.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Stores careers portal.
• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, and any experience with tools or crafts. Emphasize skills like "attention to detail," "problem-solving," and "communication."
• Prepare for Scenarios: Think about specific examples of how you've provided excellent customer service, completed tasks accurately, and worked as part of a team. Be ready to discuss these using the STAR method (Situation, Task, Action, Result).
• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their mission to "fuel the joy of creativity."
• Practice Your Pitch: Be prepared to clearly and enthusiastically articulate why you are interested in this role and how your skills align with the requirements during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---