Flooring Design Consultant - Mobile Showroom at Rite Rug Co.

📍 Job Overview

Job Title: Flooring Design Consultant - Mobile Showroom Company: Rite Rug Co. Location: Raleigh, North Carolina, United States Job Type: Full-Time Category: Sales Operations / Customer Engagement Date Posted: May 21, 2025 Experience Level: Entry-level (0-2 years) Remote Status: On-site

🚀 Role Summary

Drive revenue growth by engaging with customers in a mobile showroom environment, facilitating flooring product selection and sales.
Cultivate strong, long-term customer relationships by providing exceptional service and ensuring satisfaction throughout the sales and post-installation phases.
Act as a brand ambassador, promoting Rite Rug's extensive flooring products and services to a diverse customer base, including retail and B2B clients.
Manage the end-to-end sales cycle, from initial customer needs assessment and product matching to measurement, payment processing, and follow-up.

📝 Enhancement Note: While the title is "Flooring Design Consultant," the core responsibilities lean heavily into sales enablement and customer relationship management within a GTM (Go-To-Market) framework. The mobile showroom aspect implies a proactive, field-based sales approach that requires strong organizational and logistical skills. The emphasis on "unlimited earning potential" and "top performers earn $150K+" strongly suggests a commission-driven sales compensation model, typical in GTM roles.

📈 Primary Responsibilities

Develop and nurture positive customer relationships by actively listening to needs and providing expert guidance on flooring solutions.
Conduct outbound sales activities targeting retail customers, B2B clients, and real estate professionals to generate new business opportunities.
Accurately assess customer requirements and expertly match them with suitable flooring products, considering design, functionality, and budget.
Effectively promote and sell the full spectrum of Rite Rug's flooring products and associated services to achieve sales targets.
Perform precise on-site measurements to ensure accurate material ordering and installation planning, minimizing potential rework.
Process customer payments efficiently and in strict adherence to Rite Rug's established financial procedures.
Proactively follow up with customers post-sale to confirm job completion and guarantee satisfaction, fostering repeat business and positive referrals.
Maintain a comprehensive and up-to-date knowledge base of all flooring product lines, including materials, styles, installation requirements, and care instructions.
Execute other assigned duties to support team and company objectives, demonstrating flexibility and a commitment to operational excellence.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, and operational tasks like measurement and payment processing. This indicates a role that requires not only sales acumen but also attention to detail and process adherence to ensure smooth customer transactions.

🎓 Skills & Qualifications

Education:

High School Diploma or equivalent is the minimum educational requirement.

Experience:

Prior experience in flooring sales or design is preferred, but not strictly required, as comprehensive training will be provided.
Demonstrated ability to build and maintain strong customer relationships is essential.

Required Skills:

Sales Acumen: Proven ability to drive sales, understand customer needs, and close deals effectively.
Customer Relationship Management: Skill in developing and maintaining positive, long-term customer interactions and ensuring client satisfaction.
Product Knowledge Acquisition: Eagerness and capacity to quickly learn and master a wide range of flooring products and their applications.
Measurement & Estimation: Proficiency in taking accurate measurements for installation planning and material estimation, ideally with experience in software like Measure Square or RFMS Measure.
Communication Proficiency: Excellent oral and written communication skills for effective customer interaction, sales presentations, and internal reporting.
Self-Starter Mentality: Ability to work independently, proactively seek opportunities, and manage time effectively without constant supervision.
Organizational Skills: Strong multi-tasking capabilities to prioritize duties and manage multiple customer engagements simultaneously.
Computer Literacy: Comfort and proficiency in using computer systems for sales tracking, data entry, and communication.
Valid Driver's License: A valid driver's license is mandatory for operating a company vehicle and fulfilling mobile showroom duties.

Preferred Skills:

Flooring Industry Experience: Direct experience within the flooring retail or installation sector.
CRM Software Proficiency: Familiarity with Customer Relationship Management (CRM) systems for managing leads and customer interactions.
Sales Process Optimization: Understanding of sales funnel management and techniques to improve conversion rates.
Design Consultation: Aptitude for interior design principles and the ability to guide customers in aesthetic choices.

📝 Enhancement Note: The requirements emphasize a foundational skill set suitable for an entry-level role, with a strong preference for prior flooring experience. The emphasis on being a "self-starter" and "people person" points to a need for high initiative and strong interpersonal skills, crucial for GTM roles that involve direct customer interaction. The mention of specific software (Measure Square, RFMS Measure) indicates a technical component to the role, common in operations-adjacent sales functions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

While a formal portfolio is not explicitly requested, candidates are encouraged to highlight relevant sales achievements, customer testimonials, or projects where they successfully matched customer needs with product solutions.
Demonstrate a structured approach to customer engagement, from initial contact to post-sale follow-up, showcasing process efficiency.
Showcase examples of how data (e.g., sales figures, customer feedback) was used to inform sales strategies or improve customer satisfaction.
Highlight any experience with system implementation or process improvement initiatives, even if not directly related to flooring.

Process Documentation:

Candidates should be prepared to discuss their approach to managing sales processes, including lead qualification, needs assessment, product recommendation, and closing procedures.
Ability to describe how they would document customer interactions and sales progress within a CRM or similar system is valuable.
Familiarity with workflow design for customer service and sales support activities will be beneficial.

📝 Enhancement Note: Although not explicitly stated as a "portfolio" requirement, the emphasis on "process" and "system" interaction suggests that candidates should be prepared to articulate their methodology for managing sales activities and customer interactions. This aligns with operations roles that value process adherence and efficiency.

💵 Compensation & Benefits

Salary Range:

Estimated Annual Salary: $50,000 - $75,000 (Base Salary) + Uncapped Commissions.
On-Target Earnings (OTE): $100,000 - $150,000+ (for top performers).
Rationale: This estimate is based on the explicit mention of "unlimited earning potential with uncapped commissions" and "our top performers earn $150K+", combined with industry benchmarks for sales consultants in the home improvement sector in the Raleigh, NC area. Entry-level base salaries in such roles typically range from $40K-$60K, with commission structures designed to significantly boost total compensation based on performance. The Raleigh, NC market generally aligns with national averages for sales roles with commission components.

Benefits:

Full Benefits: This includes comprehensive health insurance (medical, dental, vision), paid time off (vacation, sick leave, holidays), and potentially retirement savings plans (e.g., 401k).
Sales Training: Extensive training will be provided, covering product knowledge, sales techniques, and system usage, which is a significant benefit for career development.
Company Vehicle: Access to a company vehicle is provided, which is a valuable perk for mobile sales roles.

Working Hours:

Typically full-time, aligning with standard business operating hours, which may include evenings and weekends to accommodate customer availability. The role requires flexibility to meet customer needs.

📝 Enhancement Note: The compensation structure is heavily weighted towards commission, a common GTM strategy to incentivize high performance. The "full benefits" package is standard for full-time roles and is a key factor for attracting and retaining talent in sales-oriented positions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail / Home Improvement / Flooring. Rite Rug is a significant player in the flooring industry, known for its long history and private ownership, suggesting a stable and potentially customer-centric business environment. Company Size: Rite Rug is described as one of the largest privately owned flooring retailers in America, indicating a substantial operational footprint and a robust organizational structure. This size offers opportunities for diverse roles and career paths. Founded: Rite Rug has been in business for 90 years, signifying a long-standing reputation, established market presence, and deep industry experience. This history often translates to a culture that values tradition, quality, and customer loyalty.

Team Structure:

The "Design Consultant" likely operates within a regional sales team, possibly reporting to a Sales Manager or Regional Sales Director.
Collaboration will be essential with installation teams, customer service departments, and potentially marketing or operations support staff to ensure a seamless customer experience.
The mobile showroom model implies a degree of autonomy for the consultant, but also requires strong coordination with logistics and inventory management.

Methodology:

The company likely employs a CRM-driven methodology for managing customer interactions and sales pipelines, focusing on data integrity and proactive follow-up.
Sales processes will be geared towards consultative selling, aiming to educate customers and provide tailored solutions rather than high-pressure tactics.
Emphasis will be placed on customer satisfaction as a key driver for repeat business and referrals, integrating feedback loops into the sales process.

Company Website: https://www.riterug.com/

📝 Enhancement Note: The company's long history and large private ownership status suggest a culture that may balance established business practices with a drive for continued growth and customer satisfaction. The operations context here involves managing customer relationships and sales processes efficiently within a large retail framework.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level to early-career position within a GTM or sales operations context. It provides foundational experience in customer interaction, sales processes, and product knowledge within the flooring industry. Reporting Structure: The Design Consultant likely reports to a Sales Manager or a similar leadership role responsible for overseeing a team of sales professionals and mobile showrooms. Operations Impact: The role directly impacts revenue generation through sales conversions. It also influences customer satisfaction and brand perception through direct customer interactions and the quality of service provided. Efficient sales processes and accurate product recommendations contribute to operational smoothness and profitability.

Growth Opportunities:

Sales Advancement: Progression to Senior Design Consultant, Account Manager, or Sales Team Lead roles.
Specialization: Development into roles focusing on B2B sales, commercial accounts, or specific product lines.
Management Track: Potential to move into Sales Management positions overseeing a territory or team.
Cross-Functional Moves: Opportunities to transition into customer success, operations management, or marketing roles within the company, leveraging customer insights and sales process experience.

📝 Enhancement Note: This role serves as a strong entry point for individuals interested in sales and customer-facing operations. The structured training and clear performance metrics provide a defined path for career progression within Rite Rug, particularly in sales and GTM functions.

🌐 Work Environment

Office Type: The primary work environment is a "mobile showroom," which is a vehicle equipped with flooring samples. This requires adaptability and comfort working in a dynamic, on-the-go setting. Office Location(s): The role is based in Raleigh, North Carolina, and involves travel within the surrounding service area to meet customers at their homes or businesses.

Workspace Context:

The mobile showroom serves as a portable, curated sales environment, requiring the consultant to maintain organization and professional presentation of samples.
The role involves significant time spent driving and interacting with customers in their personal spaces, demanding professionalism and discretion.
Collaboration primarily occurs with support staff (e.g., scheduling, logistics) and potentially other sales consultants or managers through communication channels.

Work Schedule:

Full-time employment, with hours typically aligned with customer availability. This may include evenings and weekends. Flexibility is key to maximizing sales opportunities and providing excellent customer service.

📝 Enhancement Note: The "mobile showroom" aspect is a critical differentiator, requiring candidates to be comfortable with a non-traditional office setup and extensive travel. This environment demands strong self-management and adaptability, aligning with operational needs for flexibility.

📄 Application & Portfolio Review Process

Interview Process:

Initial Screening: Likely conducted by HR or a recruiter to assess basic qualifications, communication skills, and cultural fit.
Hiring Manager Interview: A deeper dive into sales experience, customer service philosophy, problem-solving abilities, and understanding of the flooring industry. Candidates may be asked to discuss their approach to sales and customer engagement.
Skills Assessment/Scenario: Potentially a role-playing exercise where candidates demonstrate how they would engage a customer, present products, or handle objections.
Ride-Along/Field Observation (Potential): For roles involving mobile showrooms, a brief observation or discussion about how they would manage the mobile unit and customer interactions might occur.
Final Interview: May involve meeting with senior sales leadership or a panel to confirm suitability and discuss career aspirations.

Portfolio Review Tips:

While a formal portfolio isn't mandatory, prepare to discuss specific examples of successful sales engagements, customer relationship management strategies, and how you've helped clients meet their needs.
If you have experience with sales metrics, be ready to share how you tracked performance and achieved targets.
For those with design experience, be prepared to discuss your design process and how you translate client needs into aesthetic solutions.
Focus on demonstrating your ability to learn quickly, adapt to new environments (like a mobile showroom), and problem-solve effectively.

Challenge Preparation:

Be ready to articulate your approach to identifying customer needs in a consultative sales setting.
Prepare to discuss how you would handle common sales objections or challenging customer interactions.
Think about how you would manage your time and prioritize tasks when working independently in a mobile environment.
Consider how you would ensure customer satisfaction after the sale is complete.

📝 Enhancement Note: The interview process is expected to focus heavily on sales skills, customer interaction, and adaptability. Candidates should prepare to showcase their ability to learn and execute sales processes effectively, aligning with the operational demands of a GTM role.

🛠 Tools & Technology Stack

Primary Tools:

CRM System: Likely a platform like Salesforce, HubSpot, or a proprietary system for managing customer data, sales pipelines, and interaction history. Proficiency in CRM usage is crucial for tracking sales activities and customer engagement.
Mobile Showroom Vehicle: This is the primary "tool" for customer interaction and product display.
Measurement Software: Experience with tools like Measure Square or RFMS Measure is desired for accurate site assessments and order placement.
Communication Tools: Standard office suite software (e.g., Microsoft Office, Google Workspace) for email, scheduling, and document creation.

Analytics & Reporting:

Basic reporting capabilities within the CRM to track sales performance, conversion rates, and customer satisfaction metrics.
Potentially using dashboard tools if Rite Rug employs them for sales team performance visualization.

CRM & Automation:

CRM: As mentioned, a robust CRM is expected for managing leads and customer relationships.
Order Management Systems: Candidates will need to interact with systems for processing orders, payments, and potentially scheduling installations.

📝 Enhancement Note: The technology stack emphasizes tools that support direct sales, customer management, and operational efficiency. Familiarity with CRM and measurement software is a key technical requirement for this role.

👥 Team Culture & Values

Operations Values:

Customer Centricity: A strong focus on understanding and meeting customer needs to ensure satisfaction and build loyalty.
Performance Driven: A culture that rewards high achievement through commissions and opportunities for advancement.
Continuous Learning: Encouragement to develop product knowledge, sales skills, and adapt to market trends.
Teamwork & Collaboration: While the role is independent, effective collaboration with support teams and managers is vital for success.
Integrity & Professionalism: Upholding high standards in customer interactions, financial dealings, and personal conduct.

Collaboration Style:

The consultant will operate with a degree of autonomy but must maintain strong communication lines with sales management, customer service, and installation departments to ensure seamless project execution.
Collaboration involves sharing customer feedback, relaying installation requirements, and coordinating on customer issues to provide a unified customer experience.
A proactive approach to sharing insights and best practices with peers can enhance team performance.

📝 Enhancement Note: The culture likely values initiative, customer focus, and a results-oriented approach. The operational aspect involves ensuring smooth handoffs and communication between different customer-facing departments.

⚡ Challenges & Growth Opportunities

Challenges:

Managing a Mobile Showroom: Maintaining organization, inventory, and professional presentation in a vehicle-based workspace requires strong logistical skills and adaptability.
Customer Variability: Dealing with a diverse range of customer needs, preferences, and purchasing power across different demographics.
Sales Quota Pressure: Meeting or exceeding sales targets in a commission-driven environment requires consistent performance and effective sales strategies.
Market Competition: Navigating a competitive flooring market requires deep product knowledge and compelling value propositions.
Learning Curve: Mastering a broad product catalog and sales processes efficiently.

Learning & Development Opportunities:

Product Training: Comprehensive training on all Rite Rug flooring products, materials, and installation best practices.
Sales Skills Development: Access to sales training programs focused on consultative selling, negotiation, and closing techniques.
Industry Knowledge: Opportunities to learn about interior design trends, material science, and installation methodologies.
Mentorship: Potential for guidance from experienced sales managers and top-performing consultants.

📝 Enhancement Note: The challenges are typical for field sales roles, emphasizing self-management and performance. The growth opportunities are well-defined, focusing on skill enhancement within sales and customer engagement disciplines.

💡 Interview Preparation

Strategy Questions:

Sales Process: "Walk me through your typical sales process from initial customer contact to closing a deal." Focus on consultative selling, needs assessment, and value proposition.
Customer Handling: "Describe a time you had to handle a difficult customer or a complex sales objection. How did you resolve it, and what was the outcome?" Highlight problem-solving and customer retention skills.
Product Knowledge: "How do you approach learning about new products and conveying their benefits to customers?" Emphasize proactive learning and effective communication.
Mobile Showroom Management: "What steps would you take to ensure your mobile showroom is always well-organized and ready for customer appointments?" Focus on organization, logistics, and professionalism.

Company & Culture Questions:

"What do you know about Rite Rug and our products?" Research the company's history, product lines, and mission.
"Why are you interested in a mobile showroom sales role?" Articulate your understanding and enthusiasm for this unique work environment.
"How do you stay motivated in a commission-based sales role?" Discuss your drive, goal-setting, and resilience.

Portfolio Presentation Strategy:

If you have sales achievements or customer success stories, prepare concise, data-driven examples.
For design-related experience, be ready to discuss your process for understanding client needs and translating them into design solutions.
Practice explaining how you would use CRM or other sales tools to manage your workflow and customer interactions.
Be prepared to articulate your understanding of the sales cycle and how you contribute to overall revenue generation.

📝 Enhancement Note: Interview preparation should focus on demonstrating sales proficiency, customer-centricity, and adaptability to the mobile showroom environment. Highlighting specific examples and a structured approach will be key to impressing the hiring team.

📌 Application Steps

To apply for this operations-adjacent sales position:

Submit your application through the provided link on the Dayforce portal.
Tailor Your Resume: Highlight customer service, sales experience, any flooring knowledge, and your ability to work independently and manage multiple tasks. Quantify achievements where possible (e.g., "Increased sales by X%," "Achieved Y% customer satisfaction rating").
Prepare Your Talking Points: Be ready to discuss your approach to sales, customer relationship building, and how you would manage the responsibilities of a mobile showroom consultant. Practice articulating your strengths in communication, problem-solving, and self-motivation.
Research Rite Rug: Familiarize yourself with their product offerings, company history, and values. This will help you tailor your responses and demonstrate genuine interest.
Anticipate "People Person" Questions: Be ready to provide examples of situations where you excelled by being a "people person," demonstrating strong interpersonal skills and customer engagement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Flooring Design Consultant - Mobile Showroom