FBS Sr UX Designer

📍 Job Overview

Job Title: FBS Sr UX Designer
Company: Capgemini
Location: Mexico City, Mexico
Job Type: Full-Time
Category: User Experience (UX) Design / Go-To-Market (GTM) Operations Support
Date Posted: October 15, 2025
Experience Level: Senior (8+ years)
Remote Status: Fully Remote (with potential for office-based work)

🚀 Role Summary

• Spearhead the design and delivery of user-centered solutions, leveraging advanced UX methodologies to enhance client-facing digital products and internal operational workflows.
• Drive the creation of intuitive and effective user interfaces through comprehensive design research, prototyping, and iterative refinement, directly impacting customer satisfaction and operational efficiency.
• Collaborate cross-functionally with product management, engineering, and business stakeholders to ensure design solutions align with strategic business objectives and technical feasibility.
• Champion the adoption of modern UX trends and emerging technologies, including Artificial Intelligence (AI), to innovate and optimize user experiences for both external customers and internal operational teams.
• Maintain and evolve design systems to ensure consistency, scalability, and adherence to brand guidelines across all digital touchpoints.

📝 Enhancement Note: While the title is "FBS Sr UX Designer," the description heavily implies a role that supports Go-To-Market (GTM) operations and potentially internal financial services/insurance operations by designing user-centered solutions. This suggests the role bridges traditional UX design with operational process improvement, focusing on user interfaces for both external clients and internal users. The mention of "FBS" (likely Financial and Business Services) further supports this interpretation.

📈 Primary Responsibilities

• Lead the end-to-end user experience design process for digital products and services, from conceptualization and user research to high-fidelity prototyping and final implementation.
• Conduct in-depth user research, including interviews, surveys, and usability testing, to gather insights and validate design decisions, ensuring a deep understanding of user needs and pain points.
• Develop and present wireframes, mockups, and interactive prototypes using tools like Figma and Adobe Creative Suite to effectively communicate design concepts and user flows to stakeholders.
• Contribute to the strategic direction of product development by translating business requirements and user insights into compelling and actionable design strategies.
• Collaborate closely with engineering teams to ensure the accurate and efficient implementation of designs, providing design support throughout the development lifecycle and conducting design QA.
• Mentor junior designers and provide constructive feedback, fostering a culture of continuous learning and design excellence within the team.
• Stay abreast of the latest UX design trends, best practices, and emerging technologies, particularly in areas like AI, and identify opportunities to integrate them into design solutions for enhanced user experience and operational effectiveness.
• Maintain and contribute to the evolution of the company's design system, ensuring consistency in visual design, interaction patterns, and component libraries across all platforms.
• Evaluate the performance of designed solutions through data analysis and user feedback, iterating on designs to optimize user engagement, task completion rates, and overall satisfaction.

📝 Enhancement Note: The responsibilities are expanded to emphasize the "user-centered solutions" impacting both external clients and internal operations, aligning with the GTM support aspect inferred from the company's client profile (large insurer). The core duties of a Senior UX Designer are retained and contextualized within a business operations framework.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Marketing, Product Design, Graphic Design, Human-Computer Interaction (HCI), or a related field.

Experience:

• Minimum of 8 years of progressive experience in User Experience (UX) Design, with a strong portfolio showcasing end-to-end design projects.
• Proven track record of designing and delivering user-centered solutions for complex digital products or services, preferably within the financial services or insurance industry.
• Experience in leading design initiatives, mentoring junior designers, and collaborating effectively with cross-functional teams.

Required Skills:

• User Experience Design (Advanced): Deep understanding of UX principles, methodologies, and best practices for creating intuitive and engaging user interfaces.
• Design Research & Synthesis (Advanced): Proficiency in conducting user research (interviews, surveys, usability testing) and synthesizing findings into actionable design insights.
• Prototyping & Wireframing: Expertise in creating detailed wireframes, user flows, and interactive prototypes to visualize and test design concepts.
• Figma (Advanced): Mastery of Figma for UI design, prototyping, and collaborative design workflows.
• Adobe Creative Suite (Advanced): High proficiency in tools like Photoshop, Illustrator, and XD for various design tasks.
• Agile/Scrum Methodologies: Experience working within agile development environments, collaborating with product managers and developers.
• Strong Communication & Presentation Skills (Intermediate): Ability to articulate design decisions clearly, present concepts effectively to diverse audiences, and influence stakeholders.

Preferred Skills:

• Design Strategy (Intermediate): Experience in developing and executing design strategies that align with business goals and user needs.
• AI in UX (Intermediate): Familiarity with how AI can be leveraged to enhance user experiences and personalize interactions.
• Design Systems: Experience in building, maintaining, or contributing to design systems.
• Information Architecture: Understanding of how to structure and organize content for optimal usability.
• UX Writing/Content Strategy: Ability to craft clear and concise user interface copy.
• Experience in Financial Services/Insurance: Domain knowledge in the insurance or financial services sector.

📝 Enhancement Note: The "Advanced" and "Intermediate" tags from the input have been retained and integrated to provide clarity on proficiency levels. The degree requirements have been broadened to include HCI as it's highly relevant to UX roles. AI proficiency is noted as intermediate, reflecting its integration into design strategy.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Comprehensive Case Studies: Showcase 3-5 detailed case studies demonstrating your end-to-end UX design process, from problem definition and user research to solution design, prototyping, and post-launch evaluation.
• Problem/Solution Framing: Clearly articulate the user problem or business challenge addressed in each case study, and how your design solution effectively solved it.
• Process Documentation: Provide clear documentation of your design process, including user research methodologies, ideation techniques, wireframing, prototyping, and usability testing methods used.
• Impact & Metrics: Quantify the impact of your designs wherever possible, using metrics such as improved conversion rates, task completion times, user satisfaction scores, or reduction in support tickets.
• Tool Proficiency Showcase: Highlight your proficiency with key design tools such as Figma and Adobe Creative Suite through the examples presented.

Process Documentation:

• User-Centered Design Workflows: Demonstrate experience in establishing and following structured user-centered design workflows.
• Iterative Design Methodologies: Illustrate your ability to iterate on designs based on feedback, data, and usability testing results.
• Cross-Functional Collaboration: Provide examples of how you've collaborated with product managers, engineers, and stakeholders to bring designs to life and ensure alignment.
• Design System Contributions: If applicable, showcase contributions to or utilization of design systems for consistent and scalable design solutions.

📝 Enhancement Note: These requirements are tailored to a Senior UX role, emphasizing the need for detailed case studies, a clear demonstration of process, and quantifiable impact, which are critical for evaluating senior-level candidates in operations-adjacent design roles.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: MXN $70,000 - MXN $110,000 per month (approximately USD $4,000 - USD $6,200 per month, or USD $48,000 - USD $74,400 annually), depending on experience and qualifications.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package tailored for employees in Mexico.
• Private Health Insurance.
• Pension Plan.
• Paid Time Off (Vacation, Holidays, Sick Leave).
• Training & Development opportunities, including access to cutting-edge UX and AI courses.
• Career development programs and pathways for advancement.
• Flexible work arrangements, supporting remote work.
• Dynamic and inclusive work culture within a globally renowned organization.

Working Hours:

• 40 hours per week, aligned with 8:00 am to 5:00 pm EST working hours for coordination with US-based teams.

📝 Enhancement Note: A salary range has been estimated for Mexico City, Mexico, based on typical senior UX designer compensation in the region, factoring in the company's global presence and the role's seniority. The provided working hours are clarified to ensure alignment with EST, which is crucial for remote collaboration. Benefits are listed as provided, with context for Mexico.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting, Digital Transformation, and Outsourcing Services. Capgemini serves a wide array of industries, including Insurance, Financial Services, and more, providing a rich environment for diverse operational challenges. Company Size: Large Enterprise (over 10,000 employees globally). This provides access to extensive resources, global projects, and structured career paths. Founded: 1967. With a long history, Capgemini offers stability and a deep understanding of business process evolution across various sectors.

Client Context: The immediate client is one of the United States’ largest insurers, with over US$25 Billion in gross written premium, serving millions of U.S. households. This indicates a need for robust, scalable, and user-friendly digital solutions that support extensive operational processes.

Team Structure:

• The UX Designer will likely be part of a larger design or digital innovation team within Capgemini, potentially embedded within a client-specific project team.
• Reporting structure will likely involve a direct manager (e.g., Design Lead, Project Manager) and close collaboration with client-side product owners and development teams.
• Cross-functional collaboration is essential, working with business analysts, product managers, developers, and subject matter experts from the insurance/financial services domain.

Methodology:

• Data-Driven Design: Emphasis on using data analytics and user research to inform design decisions and measure impact.
• Agile & Lean Practices: Adoption of agile methodologies for iterative development and quick feedback loops, common in technology consulting.
• Human-Centered Design: A core philosophy, ensuring solutions are built with a deep understanding of user needs and behaviors.

Company Website: https://www.capgemini.com/

📝 Enhancement Note: The company and client context are detailed to provide a clear understanding of the operational environment and the scale of projects the UX designer will be involved with. This information is crucial for understanding the impact and scope of the role.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Designer. This role is positioned at a senior individual contributor level, requiring leadership in design execution, strategic input, and mentorship. The focus is on delivering complex, user-centered solutions that support business operations and client engagement.

Reporting Structure:

• The designer will report to a Design Lead or Project Manager within Capgemini.
• Close collaboration with client stakeholders (Product Owners, Business Analysts, and IT leads) is expected, requiring strong communication and stakeholder management skills.

Operations Impact:

• Directly impacts operational efficiency by designing intuitive interfaces for internal tools and customer-facing platforms that streamline processes, reduce errors, and enhance user productivity.
• Contributes to revenue growth by improving customer acquisition, retention, and satisfaction through superior user experiences for insurance and financial services products.
• Influences strategic decisions by providing data-backed insights into user behavior and product usability, guiding product roadmaps and feature prioritization.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like AI-driven UX, design systems, or UX research methodologies.
• Leadership: Transition into a Design Lead, UX Manager, or Product Owner role, managing teams and larger projects.
• Cross-Industry Exposure: Gain experience across various industries served by Capgemini, broadening operational understanding and design adaptability.
• Consulting Skills: Develop advanced client management, presentation, and strategic advisory skills through client-facing project work.
• Certifications: Pursue industry-recognized certifications in UX, Agile, or relevant technologies.

📝 Enhancement Note: This section clarifies the senior-level expectations and outlines potential career trajectories within Capgemini or the broader consulting/operations landscape, emphasizing the strategic and leadership aspects of the role.

🌐 Work Environment

Office Type: Hybrid. While the role is designated as remote-friendly, Capgemini operates with a hybrid model, suggesting potential opportunities or requirements for occasional in-office collaboration at designated Capgemini hubs or client sites as projects evolve.

Office Location(s): While the role is remote within Mexico, Capgemini maintains offices in major cities, including Mexico City. Access to these facilities might be available for collaboration or specific project needs.

Workspace Context:

• Remote Work Setup: Expect to establish a productive home office environment. The company likely provides guidelines or support for remote work setups.
• Digital Collaboration Tools: Heavy reliance on digital collaboration platforms (e.g., Microsoft Teams, Slack, Jira, Confluence) for communication, project management, and design handoffs.
• Cross-Functional Interaction: Frequent interaction with diverse teams, requiring adaptability and effective communication across different disciplines and time zones.

Work Schedule:

• The core working hours are 8:00 am to 5:00 pm EST, requiring availability during these times for seamless collaboration with US-based teams. This may necessitate adjustments to personal schedules for candidates in Mexico.

📝 Enhancement Note: The hybrid nature and EST working hours are detailed to provide a realistic expectation of the work environment and schedule requirements for a remote role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications, experience, and cultural fit.
• Technical Interview 1 (Design Fundamentals): Discussion focused on UX principles, design process, and problem-solving approaches. May involve a live design exercise or whiteboard session.
• Technical Interview 2 (Portfolio Review): In-depth review of your portfolio with a senior designer or hiring manager. Expect to walk through 1-2 key case studies, detailing your role, process, decisions, and outcomes.
• Technical Interview 3 (Cross-Functional/Client): Meeting with potential team members or client stakeholders to assess collaboration, communication, and strategic thinking. May involve a specific challenge or scenario discussion.
• Final Interview: Conversation with senior leadership to discuss career aspirations, fit within Capgemini's culture, and final decision.

Portfolio Review Tips:

• Storytelling: Structure your case studies as compelling narratives. Clearly define the problem, your approach, the challenges you faced, your specific contributions, and the measurable results.
• Process Focus: Emphasize your thought process and decision-making rationale at each stage of the design lifecycle. Show why you made certain choices.
• Visual Clarity: Ensure your portfolio is visually appealing, easy to navigate, and showcases high-quality design artifacts.
• Quantify Impact: Whenever possible, include data, metrics, and user feedback to demonstrate the tangible impact of your designs on business objectives and user experience.
• Tailor to the Role: Highlight projects that best align with the requirements of this Senior UX Designer role, particularly those involving complex problem-solving, operational support, or financial/insurance services.

Challenge Preparation:

• Design Exercise: Be prepared for a take-home assignment or a live design challenge focusing on a typical UX problem relevant to the insurance/financial services industry. Practice time management and structuring your approach.
• Scenario-Based Questions: Anticipate questions about how you would handle specific design challenges, stakeholder disagreements, or ambiguous requirements. Focus on structured problem-solving and communication.
• AI Integration: Think about how AI could enhance user experiences in the context of insurance or financial services products. Be ready to discuss potential applications and ethical considerations.

📝 Enhancement Note: This section provides actionable advice for navigating the interview process, with specific tips for portfolio presentation and challenge preparation, tailored to a senior UX role within a consulting firm supporting large clients.

🛠 Tools & Technology Stack

Primary Design Tools:

• Figma (Advanced): Essential for UI design, prototyping, collaboration, and component management.
• Adobe Creative Suite (Advanced): Photoshop, Illustrator, Adobe XD for graphic design, image editing, and prototyping.

Research & Prototyping Tools:

• UserTesting.com / Lookback / Maze: For remote usability testing and participant recruitment.
• Miro / Mural: For collaborative whiteboarding, brainstorming, and journey mapping.
• InVision / ProtoPie: For advanced prototyping and interaction design.

Collaboration & Project Management:

• Jira / Confluence: For agile project tracking, documentation, and knowledge sharing.
• Microsoft Teams / Slack: For real-time communication and team collaboration.
• Google Workspace / Microsoft 365: For document creation, spreadsheets, and presentations.

Analytics & Reporting (for UX Insights):

• Google Analytics / Adobe Analytics: To understand user behavior on digital platforms.
• Hotjar / FullStory: For heatmaps, session recordings, and user behavior analysis.

Emerging Technologies:

• AI/ML Platforms (Familiarity): Awareness of AI/ML concepts and potential applications within UX design (e.g., personalized experiences, intelligent agents, data analysis).

📝 Enhancement Note: This list covers the core tools expected for a Senior UX Designer, with an emphasis on those relevant to collaborative, remote, and data-driven design processes, including emerging AI considerations.

👥 Team Culture & Values

Operations Values (Inferred for Capgemini & Client):

• Client Focus: A paramount value, ensuring all solutions are designed to meet client needs and deliver business value. For this role, it means deeply understanding the insurer's business goals and user needs.
• Excellence & Quality: Commitment to delivering high-quality, well-crafted designs and solutions that are robust and effective.
• Innovation: Encouraging the exploration of new technologies and methodologies, like AI, to push boundaries and create forward-thinking solutions.
• Collaboration: Fostering a team-oriented environment where open communication and shared problem-solving are key.
• Integrity & Accountability: Upholding ethical standards and taking ownership of design outcomes and their impact.
• Efficiency: Striving for streamlined processes and optimized user experiences that contribute to operational effectiveness.

Collaboration Style:

• Cross-Functional Synergy: Expect a highly collaborative environment where designers work closely with product managers, engineers, business analysts, and client stakeholders.
• Feedback-Driven: A culture that values constructive feedback and iterative improvement, with regular design critiques and reviews.
• Remote-First Communication: Proficiency in asynchronous and synchronous communication methods suitable for a distributed team.
• Knowledge Sharing: Encouragement to share insights, best practices, and learnings across teams and projects.

📝 Enhancement Note: These inferred values and collaboration styles are based on typical expectations for large consulting firms and their client engagements, particularly in digital transformation and operations support.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Stakeholder Landscapes: Balancing the needs and expectations of multiple stakeholders from both Capgemini and the large insurance client.
• Integrating AI Effectively: Identifying practical and ethical ways to incorporate AI into UX without compromising user trust or usability.
• Remote Collaboration Dynamics: Maintaining strong team cohesion and effective communication in a fully remote setting with teams across different time zones.
• Driving Design Impact in a Large Organization: Ensuring designs are adopted and implemented effectively within established processes and systems of a large enterprise client.
• Balancing Design Strategy with Execution: Effectively translating high-level strategic goals into detailed, actionable design deliverables.

Learning & Development Opportunities:

• Advanced UX Specialization: Access to training and projects focusing on areas like AI in UX, accessibility, advanced research methodologies, or interaction design.
• Industry Certifications: Opportunities to pursue certifications relevant to UX, Agile, or specific technologies.
• Mentorship Programs: Benefit from mentorship from senior leaders within Capgemini, guiding career growth and skill development.
• Exposure to Diverse Industries: Work on projects for various clients, expanding your understanding of different business operations and user needs.
• Leadership Development: Programs designed to build leadership skills for managing projects, teams, and client relationships.

📝 Enhancement Note: This section identifies potential challenges specific to a senior UX role in a consulting environment supporting large clients, and pairs them with growth opportunities that leverage these challenges for professional development.

💡 Interview Preparation

Strategy Questions:

• Design Process & Philosophy: "Walk me through your typical UX design process from start to finish. How do you adapt it for different project types?" (Be ready to showcase your case studies as examples).
• Problem Solving: "Describe a time you faced a significant design challenge or stakeholder conflict. How did you resolve it?" (Focus on your approach, communication, and outcomes).
• User Research & Insights: "How do you ensure your designs are truly user-centered? What methods do you use to gather and synthesize user insights?"
• AI in UX: "How do you see AI transforming UX design in the next 3-5 years, particularly in the financial services sector?"
• Collaboration & Teamwork: "How do you collaborate effectively with developers, product managers, and business stakeholders?"

Company & Culture Questions:

• "What interests you about Capgemini and this specific role supporting our client?" (Show you've researched the company and the client's industry).
• "How do you stay updated on the latest UX trends and technologies?"
• "Describe your experience mentoring junior designers."
• "How do you handle feedback on your designs, especially critical feedback?"

Portfolio Presentation Strategy:

• Selectivity: Choose 1-2 projects that best showcase your senior-level skills, problem-solving abilities, and impact.
• Narrative Arc: Structure each case study with a clear beginning (problem), middle (your process/solution), and end (results/impact).
• Highlight Your Role: Be explicit about your specific contributions, especially if it was a team project. Use "I" statements for your actions and "we" for team efforts.
• Visual Walkthrough: Use your slides or screen-sharing to guide the interviewer through your design artifacts (wireframes, mockups, prototypes), explaining your rationale at each step.
• Quantify Outcomes: Present data, metrics, or testimonials that demonstrate the success of your designs. If exact numbers aren't available, discuss the expected positive impact based on your analysis.

📝 Enhancement Note: This interview preparation guide provides specific question types and strategic advice, tailored to assess a Senior UX Designer's capabilities, fit, and understanding of operational contexts within a consulting firm.

📌 Application Steps

To apply for this operations-supporting UX Designer position:

• Submit Your Application: Complete the application form via the provided Workable link.
• Portfolio Preparation: Ensure your portfolio is readily accessible and showcases 1-2 strong case studies relevant to complex digital product design, user research, and demonstrable impact. Tailor your portfolio to highlight experience with financial services or insurance clients if possible.
• Resume Optimization: Update your resume to emphasize your 8+ years of experience, specific UX skills (User Experience Design, Design Research & Synthesis, Figma, Adobe Creative Suite), and any experience with AI or operational process improvement through design. Use keywords from the job description.
• Interview Practice: Prepare to discuss your design process, present your portfolio confidently, and articulate how your UX skills can support the operational efficiency and client engagement goals of a large insurance company. Practice answering strategy and behavioral questions.
• Company Research: Familiarize yourself with Capgemini's services, its approach to digital transformation, and the general landscape of the insurance industry. Understand the importance of user-centered design in improving operational workflows and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions to provide a comprehensive view of the role and its context. All details should be verified directly with Capgemini before making application decisions.

---