FBS Sr Product Designer (SaaS / B2B)

📍 Job Overview

Job Title: FBS Sr Product Designer (SaaS / B2B) Company: Capgemini Location: Brazil (Remote OK) Job Type: FULL_TIME Category: Product Design / User Experience (UX) Date Posted: 2025-08-05T12:45:04.385 Experience Level: Mid-Senior Level (5-10 years) Remote Status: Fully Remote (with authorization for US-based remote work)

🚀 Role Summary

• Drive UX strategy and vision for complex SaaS/B2B product initiatives, ensuring user-centered design principles are embedded.
• Leverage advanced expertise in UX design, interaction design, and research methodologies to solve intricate problem spaces within the insurance sector.
• Champion the development and implementation of robust design systems to ensure consistency and scalability across product offerings.
• Mentor and coach junior designers and cross-functional team members on UX best practices, fostering a culture of design excellence.
• Collaborate effectively with product managers, engineers, and stakeholders to translate business requirements into intuitive and impactful user experiences.

📝 Enhancement Note: While the job title is "Sr Product Designer," the core responsibilities and required skills strongly suggest a focus on strategic UX leadership and cross-functional influence, aligning with a senior, potentially lead, design role within a GTM or product development context. The emphasis on insurance background and B2B SaaS indicates a specialized domain focus.

📈 Primary Responsibilities

• Develop and articulate comprehensive UX strategies and roadmaps for complex B2B SaaS products, aligning with business objectives and user needs.
• Lead user research initiatives, including contextual inquiries, usability testing, and persona development, to deeply understand user behaviors and pain points within the insurance domain.
• Design intuitive and engaging user interfaces and interaction flows for enterprise-level software, ensuring a seamless and efficient user journey.
• Establish, maintain, and evolve design systems to promote consistency, efficiency, and scalability across all product touchpoints.
• Conduct design reviews, provide constructive feedback, and mentor team members to elevate the overall quality of design output and foster design thinking.
• Advocate for user-centered design principles and best practices throughout the product development lifecycle, influencing product direction and prioritization.
• Translate complex business requirements and technical constraints into elegant and user-friendly design solutions for SaaS platforms.
• Collaborate closely with engineering teams to ensure accurate and high-fidelity implementation of designs, maintaining design integrity.
• Proactively identify opportunities for design innovation and process improvements to enhance user experience and drive business outcomes.
• Effectively communicate design decisions, research findings, and strategic recommendations to senior leadership and cross-functional stakeholders.

📝 Enhancement Note: The primary responsibilities highlight strategic thinking, leadership in design execution, and a strong emphasis on user advocacy within a complex B2B SaaS environment, particularly within the insurance sector. This implies a need for not just design execution but also for strategic planning and stakeholder management.

🎓 Skills & Qualifications

Education:

• Bachelor's Degree in Computer Science, Human-Computer Interaction (HCI), Design, or a related technical or creative field.

Experience:

• Proven track record in User Experience (UX) design, Interaction Design, and Product Design, with a significant portion of experience focused on B2B SaaS or enterprise software solutions.
• Demonstrated experience in developing and executing UX strategy for complex products or programs, influencing product vision and roadmap.
• Experience working within the insurance industry or a highly regulated financial services sector is a mandatory requirement.
• Expertise in user-centered research methodologies, including qualitative and quantitative research, usability testing, and heuristic evaluations.
• Proficiency in leading design initiatives, from concept to implementation, within agile development environments.
• Experience in mentoring and coaching other designers, fostering team growth and design maturity.

Required Skills:

• UX Design & Strategy: Advanced expertise in UX design principles, user-centered design methodologies, and the ability to define and drive UX strategy.
• Interaction Design: Strong proficiency in designing intuitive and efficient user interactions and workflows for complex applications.
• User Research: Deep knowledge of user research methods (e.g., interviews, surveys, usability testing) and their application to inform design decisions.
• Design Systems: Experience in creating, maintaining, and scaling design systems for consistency and efficiency in SaaS products.
• Prototyping Tools: High proficiency with industry-standard design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.
• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to effectively present design concepts and research findings to diverse audiences, including senior stakeholders.
• Agile Methodologies: Familiarity with Agile development processes and experience collaborating within cross-functional, agile teams.
• Problem-Solving: Ability to analyze complex problem spaces, identify user needs, and devise creative and effective design solutions.

Preferred Skills:

• Information Architecture: Strong understanding of information architecture principles for organizing complex digital products.
• Visual Design: Solid visual design skills, with an understanding of typography, color theory, and layout for creating aesthetically pleasing and functional interfaces.
• Accessibility Standards: Knowledge of WCAG (Web Content Accessibility Guidelines) and best practices for designing accessible products.
• Data Analysis: Ability to interpret user data and analytics to inform design iterations and measure UX impact.
• Stakeholder Management: Experience in managing relationships and communicating effectively with senior stakeholders and cross-functional partners.

📝 Enhancement Note: The emphasis on an "insurance background" is a critical differentiator for this role, suggesting that candidates with direct experience in this sector will have a significant advantage. The requirement for advanced expertise in UX strategy and design systems points to a need for a designer who can not only execute but also architect and govern the design process for enterprise-level products.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Strategic UX Case Studies: Showcase at least 2-3 in-depth case studies demonstrating your process for tackling complex B2B SaaS product challenges, highlighting your role in defining UX strategy and driving outcomes.
• Problem Framing & Research: Clearly articulate how you identified and framed user problems through research, including methodologies used and key insights derived.
• Design Process & Iteration: Illustrate your design process, including wireframing, prototyping, user testing, and iterative improvements based on feedback.
• Design System Contributions: Provide examples of your involvement in creating, evolving, or utilizing design systems, demonstrating how they enhance product consistency and development efficiency.
• Impact & Results: Quantify the impact of your design work whenever possible, using metrics related to user engagement, task completion, conversion rates, or efficiency gains.

Process Documentation:

• Evidence of creating or contributing to user journey maps, empathy maps, or service blueprints to visualize and optimize user experiences.
• Examples of process documentation related to user research synthesis, usability test reports, or design critique sessions.
• Documentation of how you have influenced product roadmaps or feature prioritization based on user insights and UX strategy.

📝 Enhancement Note: A strong portfolio is paramount for this role. Candidates should focus on demonstrating strategic thinking, a robust research and design process, and tangible impact, particularly within enterprise SaaS and ideally within the insurance sector. Detailing the "why" behind design decisions and the "how" of collaboration will be crucial.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: R$15,000 - R$25,000 per month (approx. USD $2,800 - $4,700 USD per month, subject to exchange rates and specific experience)
• Methodology: This estimate is based on industry benchmarks for Senior Product Designers with specialized B2B SaaS experience in Brazil, considering the required insurance background and advanced skill set. Capgemini, as a global consulting firm, generally offers competitive compensation packages. The exact figure will depend on the candidate's specific experience, qualifications, and negotiation.

Benefits:

• Competitive salary and performance-based bonuses, reflecting your contributions and achievements.
• Comprehensive benefits package, including health, dental, and vision coverage.
• Robust career development and extensive training opportunities to foster professional growth.
• Flexible work arrangements, including fully remote options, promoting work-life balance.
• Dynamic and inclusive work culture within a globally renowned and respected organization.
• Private Health Insurance for you and your dependents.
• Pension Plan to support long-term financial security.
• Generous Paid Time Off (PTO) for rest and personal pursuits.
• Dedicated Training & Development programs to enhance skills and knowledge.

Working Hours:

• Standard full-time working hours, with an expectation of approximately 40 hours per week.
• Flexible work arrangements are available, allowing for some autonomy in scheduling, provided work is completed and collaboration needs are met.

📝 Enhancement Note: Salary ranges for senior roles in Brazil can vary significantly by region and company. This estimate is a benchmark; candidates should be prepared to discuss their salary expectations based on their specific experience and the value they bring, especially given the specialized insurance industry requirement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology & Services, Consulting, Business Services (with a strong focus on Digital Transformation for clients in various sectors, including Insurance). Company Size: Large Enterprise (Capgemini is a global leader with over 350,000 employees worldwide). Founded: 1967 (Capgemini has a long history of innovation and transformation).

Team Structure:

• Operations Team: This role likely sits within a Product Development or Digital Transformation unit, potentially supporting specific client engagements or internal product development initiatives. The team will be cross-functional, consisting of Product Managers, Engineers, UX Researchers, and other Designers.
• Reporting Structure: The Senior Product Designer will likely report to a Head of Design, a UX Lead, or a Digital Transformation Practice Lead, depending on the specific organizational structure within Capgemini serving its clients.
• Cross-Functional Collaboration: Expect close collaboration with client stakeholders, product managers, business analysts, developers, and QA testers, requiring strong communication and influencing skills.

Methodology:

• Data-Driven Design: Emphasis on using data, analytics, and user research to inform design decisions and measure the impact of UX initiatives.
• Agile & Lean Principles: Work will likely be conducted within Agile frameworks (Scrum, Kanban), focusing on iterative development, rapid prototyping, and continuous feedback.
• Design Thinking: Application of design thinking methodologies to approach complex problems from a human-centered perspective.

Company Website: https://www.capgemini.com/

📝 Enhancement Note: Capgemini operates as a global consulting firm, meaning this role might involve working on projects for various clients within the insurance sector, or contributing to Capgemini's own SaaS product offerings. The culture emphasizes innovation, client success, and employee development, with a strong global presence.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor. This role is positioned as a senior expert in UX design, responsible for strategic contributions and potentially leading design efforts on specific projects or product areas. It requires a high degree of autonomy and the ability to influence without direct authority.

Reporting Structure: Typically reports to a Design Manager, Head of UX, or a Director within the Digital Transformation or Product Development division. There may be opportunities to mentor junior designers.

Operations Impact: The Senior Product Designer will have a direct impact on the usability, adoption, and effectiveness of SaaS products within the insurance sector. By creating intuitive and efficient user experiences, this role contributes to client satisfaction, operational efficiency for end-users, and ultimately, the success of the products and services delivered by Capgemini's clients or Capgemini itself. Strong UX can directly influence conversion rates, reduce support costs, and enhance customer loyalty.

Growth Opportunities:

• Leadership Tracks: Potential to move into Lead UX Designer, Design Manager, or Head of UX roles, managing teams and setting design strategy.
• Specialization: Deepen expertise in specific areas like UX research, interaction design, design systems, or accessibility.
• Client Engagement Leadership: Lead design initiatives for major client transformations, gaining exposure to diverse business challenges and strategic decision-making.
• Cross-Disciplinary Learning: Opportunities to learn about product management, business analysis, and technical aspects of SaaS development.
• Global Mobility: As part of a large global organization, there may be opportunities for international assignments or collaboration.

📝 Enhancement Note: Growth in this role is expected to be both vertical (advancement in design leadership) and horizontal (deepening specialization or broadening project scope). The emphasis on client-facing work within a consulting framework offers unique opportunities for exposure to varied business problems and strategic challenges.

🌐 Work Environment

Office Type: While remote is an option, Capgemini often maintains physical office spaces in major cities. The work environment for a remote employee will be home-based, but likely with access to virtual collaboration tools and potentially occasional in-person meetings or team gatherings if geographically feasible with other team members or clients.

Office Location(s): While the role is listed as remote in Brazil, Capgemini has offices in major Brazilian cities like São Paulo, Rio de Janeiro, and others. The remote designation suggests flexibility within Brazil.

Workspace Context:

• Virtual Collaboration: Heavy reliance on digital collaboration tools (e.g., Slack, Microsoft Teams, Zoom) for communication, meetings, and design reviews.
• Design Tools & Platforms: Access to and proficiency with industry-standard design and prototyping software (Figma is explicitly mentioned).
• Cross-functional Interaction: Regular interaction with product managers, developers, researchers, and business stakeholders, fostering a collaborative and informed design process.

Work Schedule:

• Full-time, approximately 40 hours per week.
• Flexibility in daily scheduling is often provided, allowing designers to manage their time effectively, as long as project deadlines and meeting commitments are met. This supports a healthy work-life balance, crucial for creative roles.

📝 Enhancement Note: The remote nature of this role emphasizes the need for strong self-discipline, proactive communication, and comfort with virtual collaboration tools. The ability to manage one's own time and workflow will be key to success.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, interest, and cultural fit.
• Technical/Portfolio Review: A dedicated session with design leads or senior designers to review your portfolio, discuss your UX process, and delve into specific case studies. Be prepared to articulate your design decisions, research methodologies, and the impact of your work.
• Skills-Based Interview: An interview focusing on specific skills like interaction design, user research, design systems, and problem-solving, potentially including a small design exercise or whiteboard challenge.
• Stakeholder/Cross-functional Interview: Discussion with product managers, engineers, or business stakeholders to assess collaboration abilities, communication style, and understanding of B2B SaaS product development.
• Final Interview: Meeting with a senior leader (e.g., Head of Design, Director) to discuss strategic thinking, leadership potential, and overall fit within the organization.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest, most relevant case studies that showcase your B2B SaaS and Insurance experience, if possible.
• Tell a Story: Structure each case study as a narrative: the problem, your process, your solution, and the outcome/impact.
• Highlight Your Role: Clearly define your specific contributions within team projects.
• Showcase Process: Detail your research methods, ideation techniques, iteration cycles, and how you incorporated feedback.
• Quantify Impact: Use data and metrics to demonstrate the effectiveness of your designs.
• Prepare for Questions: Anticipate questions about your design choices, challenges faced, and how you collaborate.

Challenge Preparation:

• Design Exercise: Be prepared for a potential take-home design challenge or a live whiteboarding session focused on solving a specific UX problem relevant to B2B SaaS or insurance.
• Problem-Solving: Practice articulating your thought process for tackling ambiguous problems and designing solutions under constraints.
• Stakeholder Communication: Prepare to explain complex design concepts and rationale clearly and concisely to non-design audiences.

📝 Enhancement Note: The portfolio review is a critical gate. Candidates must be able to articulate their process and demonstrate tangible results. Expect in-depth questions about their decision-making rationale and how they handle design challenges and cross-functional feedback.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Expected to be the primary tool for UI design, prototyping, and collaboration.
• Prototyping Tools: Proficiency with other tools like Sketch, Adobe XD, InVision, or Axure may also be valuable.
• User Research Platforms: Familiarity with tools for usability testing (e.g., Lookback, UserTesting.com), surveys (e.g., SurveyMonkey, Typeform), and user analytics (e.g., Google Analytics, Mixpanel, Amplitude).

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics for tracking user behavior on web platforms.
• Product Analytics: Mixpanel, Amplitude, Pendo for in-depth product usage analysis and feature adoption tracking.
• Data Visualization: Tools like Tableau or Power BI might be used by the broader team for reporting on product performance.

CRM & Automation:

• CRM: Familiarity with CRM systems like Salesforce or HubSpot is often beneficial for understanding sales and customer data context in B2B environments.
• Project Management: Tools like Jira, Asana, Trello for managing tasks and workflows within Agile teams.
• Collaboration Suites: Google Workspace or Microsoft 365 for document sharing and communication.

📝 Enhancement Note: Deep proficiency in Figma is almost certainly a requirement. Understanding how design tools integrate with analytics and project management platforms is also key for this role, as it bridges the gap between design and product development execution.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core commitment to understanding and advocating for user needs throughout the product lifecycle.
• Collaboration: Strong emphasis on teamwork, open communication, and working effectively with diverse cross-functional teams.
• Excellence & Quality: A drive for high-quality design output, attention to detail, and continuous improvement in processes and products.
• Innovation: Encouraging creative problem-solving and exploring new approaches to enhance user experience and business outcomes.
• Data-Driven Decision Making: Valuing insights from data and research to inform design choices and measure success.

Collaboration Style:

• Cross-functional Integration: Actively engaging with product, engineering, marketing, and sales teams to ensure a holistic product perspective.
• Constructive Feedback Culture: Encouraging open and honest feedback within the design team and with collaborating departments to foster growth and improve design quality.
• Knowledge Sharing: Participating in design critiques, sharing best practices, and contributing to the collective knowledge base of the design team.

📝 Enhancement Note: The culture likely mirrors that of a large, established consulting firm focused on delivering value to clients. This means a professional, results-oriented environment with a strong emphasis on collaboration and continuous learning.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Stakeholder Landscapes: Effectively managing expectations and aligning design vision with diverse stakeholder needs in a large organization or client environment.
• Balancing User Needs with Business Constraints: Finding optimal solutions that satisfy both user requirements and technical/business feasibility in a B2B SaaS context.
• Driving UX Strategy in Ambiguity: Bringing clarity and structure to complex, ill-defined problem spaces and influencing product direction with limited initial information.
• Maintaining Design Consistency: Ensuring a cohesive user experience across a potentially broad range of features and products, leveraging design systems effectively.

Learning & Development Opportunities:

• Industry Conferences & Certifications: Opportunities to attend leading UX and design conferences (e.g., NN/g, IxDA) and pursue relevant certifications.
• Mentorship Programs: Access to senior design mentors within Capgemini who can provide guidance on career growth and skill development.
• Specialized Training: Access to internal and external training resources focused on advanced UX research, interaction design patterns, design leadership, and specific industry knowledge.
• Exposure to Diverse Projects: Working on various client projects or internal product initiatives provides broad exposure to different business challenges and design problems.

📝 Enhancement Note: The challenges are typical for senior design roles in enterprise settings, requiring strong soft skills alongside technical expertise. The growth opportunities are significant, leveraging Capgemini's global reach and focus on professional development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to drive UX strategy for a complex B2B product. What was your approach, and what was the outcome?" (Prepare a case study focusing on strategic impact).
• "How do you balance user needs with business goals and technical constraints in a SaaS environment?" (Focus on your decision-making process and negotiation skills).
• "Walk me through your process for conducting user research and translating insights into actionable design improvements." (Detail your research methodologies and how you synthesize findings).
• "How do you approach building or contributing to a design system? What are the key considerations for enterprise-level products?" (Highlight your understanding of consistency, scalability, and adoption).

Company & Culture Questions:

• "What interests you about Capgemini and this specific role within the insurance sector?" (Research Capgemini's work in digital transformation and insurance).
• "How do you typically collaborate with product managers and engineers? Describe a situation where you had to influence a cross-functional team." (Prepare examples of collaborative problem-solving and communication).
• "How do you stay current with the latest UX trends and technologies?" (Showcase your commitment to continuous learning).

Portfolio Presentation Strategy:

• Structure: Organize your portfolio logically, with a clear introduction to each case study, your role, the challenge, your process, the solution, and the results.
• Narrative: Tell a compelling story for each project, emphasizing the "why" behind your decisions.
• Visuals: Use high-quality mockups, prototypes, and research artifacts.
• Conciseness: Be prepared to present your key projects within a given timeframe (e.g., 15-20 minutes), allowing ample time for Q&A.
• Engagement: Be enthusiastic, articulate, and ready to answer detailed questions about your work.

📝 Enhancement Note: Expect the interview process to be rigorous, testing not only your design skills but also your strategic thinking, communication abilities, and understanding of the B2B SaaS and insurance domains. Be prepared to defend your design choices and demonstrate how you drive measurable business impact.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Workable.
• Portfolio Preparation: Ensure your portfolio is up-to-date, showcases your strongest B2B SaaS and/or insurance-related UX work, and clearly articulates your process, role, and impact. Have specific case studies ready to discuss in detail.
• Resume Optimization: Tailor your resume to highlight your advanced UX design and research skills, experience with B2B SaaS, insurance background, and ability to drive UX strategy. Quantify achievements wherever possible.
• Interview Practice: Prepare for in-depth discussions about your portfolio, design process, problem-solving abilities, and collaborative approach. Practice articulating your strategic thinking and how you create value.
• Company Research: Familiarize yourself with Capgemini's services, its approach to digital transformation, and any specific initiatives or case studies related to the insurance industry. Understand their values and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.