Experience & Interface Designer

📍 Job Overview

Job Title: Experience & Interface Designer Company: Kyndryl Location: Singapore, South West, Singapore Job Type: FULL_TIME Category: Design & User Experience Date Posted: 2026-01-14 Experience Level: 3-5 Years Remote Status: On-site

🚀 Role Summary

• Drive the creation of intuitive, inclusive, and impactful digital experiences through thoughtful UX/UI and visual design.
• Translate complex user needs and business requirements into seamless user flows, wireframes, and interactive prototypes.
• Elevate the visual appeal and accessibility of digital interfaces across web and mobile platforms, ensuring a consistent and engaging user experience.
• Champion user-centric design principles by conducting usability testing and iterating on designs based on actionable feedback.
• Collaborate effectively with cross-functional teams, including product managers, engineers, and business stakeholders, to deliver high-quality design solutions.

📝 Enhancement Note: While the provided data focuses on design, this role, within a large IT services company like Kyndryl, often intersects with operational efficiency. The ability to design scalable, maintainable, and user-friendly interfaces directly impacts the operational efficiency of client systems and internal tools. Therefore, an understanding of how design choices affect downstream operational processes and user adoption is implicitly crucial.

📈 Primary Responsibilities

• Design and develop user flows, wireframes, and interactive prototypes that map out and visualize user journeys for digital products and services.
• Create clean, accessible, and visually compelling user interface (UI) designs, including typography, color palettes, iconography, and micro-interactions, for web and mobile applications.
• Conduct user research and usability testing to gather feedback, identify pain points, and validate design solutions, ensuring designs meet real user needs and business objectives.
• Iterate on designs based on user feedback, A/B testing results, and stakeholder input to continuously improve the user experience and interface effectiveness.
• Maintain and contribute to design systems, ensuring consistency, scalability, and efficient implementation of design elements across multiple platforms and projects.
• Collaborate closely with product managers, engineers, and other stakeholders to understand project requirements, provide design expertise, and ensure successful implementation of design solutions.
• Advocate for design best practices, accessibility standards (e.g., WCAG), and responsive design principles throughout the design and development lifecycle.

📝 Enhancement Note: The responsibilities highlight a hands-on design role. For an operations-focused candidate, understanding how these design activities contribute to operational uptime, client satisfaction, and reduced support costs would be a key differentiator. For instance, well-defined user flows reduce user error, thereby decreasing support tickets and improving system operational stability.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Graphic Design, UX/UI Design, Interaction Design, Human-Computer Interaction (HCI), or a related field.
• Equivalent practical experience, formal training, or professional certifications in design disciplines will also be considered.

Experience:

• Minimum of 3 years of professional experience in experience design, product design, UX/UI design, or a closely related field.
• Proven track record of delivering impactful UX/UI and visual design work, demonstrated through a strong portfolio.

Required Skills:

• Advanced proficiency in industry-standard design and prototyping tools, including Figma and/or Adobe Creative Suite (Illustrator, Photoshop, XD).
• Solid understanding of core design principles, user-centered design methodologies, accessibility standards (e.g., WCAG), and responsive design techniques.
• Demonstrated ability to collaborate effectively with cross-functional teams, including product management, engineering, and business stakeholders, in a dynamic environment.
• Familiarity with design systems, interaction design patterns, and the execution of usability testing to inform design decisions.
• Strong communication skills, both written and verbal, with the ability to articulate design rationale clearly and persuasively.
• Excellent problem-solving abilities, with an organized, self-directed approach to tackling complex design challenges.

Preferred Skills:

• Experience working within agile development methodologies and contributing to iterative design and development processes.
• Knowledge of emerging technologies and their potential impact on user experience and interface design.
• Comfort with systems thinking and the ability to apply it to create scalable and effective design solutions.
• Experience in presenting design concepts, gathering feedback, and negotiating design decisions with diverse stakeholder groups.

📝 Enhancement Note: The emphasis on "systems thinking" and "scalable design solutions" directly aligns with operational considerations. Candidates who can speak to how their designs support large-scale deployments and maintainability will stand out. The "agile" experience is also critical for understanding fast-paced operational environments.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a minimum of 3-5 impactful projects that demonstrate proficiency in UX/UI design, visual design, and interaction design.
• Projects should highlight the candidate's ability to translate user needs and business goals into intuitive and effective digital solutions.
• Include case studies that detail the design process, from research and ideation through to final implementation and any measured outcomes or learnings.
• Showcase wireframes, user flows, prototypes, and high-fidelity visual designs, clearly articulating design decisions and rationale.
• Demonstrate experience with design systems, accessibility considerations, and responsive design principles within project examples.

Process Documentation:

• Clearly articulate the design process followed for each project, including research methodologies, ideation techniques, prototyping tools used, and testing procedures.
• Provide evidence of iterative design based on feedback and testing, showing how designs evolved to meet user needs and business objectives.
• Document the application of accessibility standards and responsive design strategies within project examples.
• Showcase collaboration with cross-functional teams, outlining how design was integrated with product development and engineering workflows.

📝 Enhancement Note: For an operations-focused candidate, the portfolio should emphasize how design choices contributed to operational efficiency, user adoption, and reduced support burden. Quantifiable metrics demonstrating these benefits (e.g., reduction in task completion time, decrease in error rates, improvement in user satisfaction scores) are highly valuable.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for an Experience & Interface Designer with 3-5 years of experience in Singapore, the estimated annual salary range is SGD 65,000 - SGD 95,000. This estimate considers the cost of living in Singapore, the demand for skilled design professionals, and Kyndryl's position as a large global technology services company.

Benefits:

• Comprehensive health and wellness programs.
• Access to extensive employee learning programs, including certifications from partners like Microsoft, Google, and Amazon.
• Opportunities for professional development and skill enhancement.
• Company-wide volunteering and giving platform, with access to support over 2 million non-profit organizations.
• Participation in Kyndryl Inclusion Networks to foster a supportive and equitable work environment.
• Competitive retirement savings plans.
• Paid time off, including vacation, sick leave, and public holidays.

Working Hours:

• Standard full-time working hours are approximately 40 hours per week.
• While the role is on-site, Kyndryl may offer flexible working arrangements depending on team needs and business requirements, allowing for potential adjustments to daily schedules to accommodate personal needs while ensuring operational coverage.

📝 Enhancement Note: The salary range is an estimate based on market data for UX/UI Designers in Singapore with 3-5 years of experience. Kyndryl, as a major corporation, is expected to offer competitive compensation and benefits. The emphasis on learning programs is particularly relevant for operations professionals looking to upskill or gain certifications that enhance their technical and process management capabilities.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology Services & Consulting. Kyndryl is a global leader in designing, building, managing, and modernizing the mission-critical technology systems that the world relies on. Their work spans across various sectors, including finance, healthcare, government, and telecommunications, impacting global infrastructure and enterprise operations. Company Size: Large Enterprise (10,000+ employees). This scale suggests a structured environment with established processes, global reach, and opportunities for diverse project engagement. For operations professionals, this means exposure to complex, large-scale IT infrastructure and service delivery models. Founded: 2021 (as a spin-off from IBM's managed infrastructure services business). This relatively recent founding as an independent entity implies a culture that is both established in its technological expertise and agile in its pursuit of innovation and new market strategies.

Team Structure:

• The Experience & Interface Design team likely operates as a center of excellence or embedded within specific product/project divisions, supporting various client engagements and internal initiatives.
• Reporting structures may vary, with designers typically reporting to a Design Lead, UX Manager, or a Product Development Manager, often working closely with Product Owners and Engineering Leads.
• Cross-functional collaboration is a core aspect, with designers frequently partnering with product managers, developers, business analysts, and client stakeholders to ensure design solutions align with technical feasibility, business objectives, and user needs.

Methodology:

• Kyndryl emphasizes a data-driven approach to technology management and client service delivery, which extends to its design practices.
• The company likely employs agile and iterative methodologies for both development and design, allowing for continuous feedback and adaptation.
• Design processes are integrated with broader IT service management frameworks to ensure that user experience considerations are embedded within the entire lifecycle of technology solutions, from conception to ongoing management and modernization.

Company Website: [Provided as organization_url, but if not given, would use common industry search or default to company name]

📝 Enhancement Note: Kyndryl's focus on "mission-critical technology systems" means that operational stability, efficiency, and reliability are paramount. Design professionals here must understand how their work contributes to these operational goals, influencing system adoption, user error reduction, and overall client satisfaction with managed services.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an intermediate level within the design function, requiring 3+ years of experience. It signifies a transition from junior responsibilities to playing a more independent and impactful role in shaping digital product experiences. For operations professionals, this level often involves taking ownership of specific process areas or system modules, contributing to larger strategic initiatives, and mentoring junior team members. Reporting Structure: The designer will likely report to a Design Lead or Manager, with frequent interaction and collaboration with Product Managers, Engineering Leads, and potentially client-side stakeholders. This structure allows for both guidance and significant autonomy. Operations Impact: While primarily a design role, the impact on operations is substantial. Well-designed interfaces reduce user errors, streamline workflows, and improve the efficiency of IT system management and user interaction. This directly translates to lower operational costs, increased client satisfaction with managed services, and faster adoption of new technologies. Designers who can quantify this impact will be highly valued.

Growth Opportunities:

• Specialization: Develop deep expertise in specific areas of UX/UI, such as interaction design, accessibility, design systems, or user research.
• Leadership: Progress into senior design roles, design lead positions, or management opportunities, overseeing design teams and strategic design initiatives.
• Cross-Functional Roles: Transition into product management, technical program management, or roles focused on service design within Kyndryl's broader IT service delivery framework.
• Skill Development: Access to extensive learning resources, certifications, and training programs to enhance technical skills, broaden industry knowledge, and develop leadership capabilities.

📝 Enhancement Note: For operations-minded individuals, this role offers a pathway to understand the user-facing aspects of IT service delivery. Growth opportunities could lead to roles that bridge design and operations, such as service design for operational workflows or UX management for internal IT tools, directly impacting operational efficiency and effectiveness.

🌐 Work Environment

Office Type: The role is designated as "TELECOMMUTE" in the raw data but with a specific address in Singapore, suggesting it's primarily an on-site role with potential for hybrid flexibility, or the "TELECOMMUTE" designation might be a broader category encompassing roles that can be performed remotely within a specific region. Given the specific location and the desire for collaboration, it's likely an office-based or hybrid role. Kyndryl typically offers modern office spaces designed to foster collaboration and innovation. Office Location(s): Singapore, South West, Singapore. This location is a major business hub, offering accessibility and integration into a vibrant technological ecosystem.

Workspace Context:

• The workspace is expected to be collaborative, encouraging interaction with fellow designers, product managers, engineers, and other project team members.
• Access to standard design tools and technology will be provided, including high-performance workstations and relevant software licenses.
• Opportunities for informal and formal knowledge sharing sessions, design critiques, and team meetings will be integral to the work environment, promoting continuous learning and best practice exchange.

Work Schedule:

• The standard work schedule is likely 40 hours per week, aligning with full-time employment.
• While on-site presence is implied, Kyndryl may offer some flexibility in working hours to accommodate personal needs, provided that project deadlines and collaborative needs are met. This flexibility can be managed to ensure operational continuity and effective team synchronization.

📝 Enhancement Note: The on-site or hybrid nature of the role is crucial for operations. Regular team interaction facilitates better understanding of complex operational requirements and fosters stronger cross-functional relationships, which are vital for seamless service delivery and issue resolution.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios to assess basic qualifications and alignment with role requirements.
• Technical Interview(s): Expect one or more interviews focused on design skills, technical proficiency, and problem-solving abilities. This may involve discussing past projects, design challenges, or hypothetical scenarios.
• Portfolio Review Session: A dedicated session where candidates present their portfolio, walking through case studies and explaining their design process, decisions, and impact. This is a crucial opportunity to showcase relevant experience.
• Cross-Functional / Stakeholder Interview: An interview with potential collaborators (e.g., Product Manager, Engineering Lead) to assess teamwork, communication skills, and ability to integrate design within broader project lifecycles.
• Cultural Fit / Values Interview: An assessment of how well the candidate aligns with Kyndryl's values, including collaboration, empathy, and a growth mindset.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest projects that best represent the required skills and experience.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, your design decisions, and the outcomes. Quantify results whenever possible.
• Highlight Process: Showcase your understanding of the design thinking process, from research and ideation to prototyping and testing.
• Emphasize Impact: Focus on how your designs solved user problems, met business objectives, and ideally, contributed to operational efficiency or client success.
• Showcase Tools & Skills: Clearly indicate the tools used (Figma, Adobe Creative Suite) and specific skills demonstrated (accessibility, responsive design, design systems).
• Prepare for Questions: Anticipate questions about your design choices, how you handle feedback, and how you collaborate with non-designers.

Challenge Preparation:

• Be prepared for potential design challenges, which could involve a short design exercise, a case study analysis, or a prompt to solve a specific UX problem.
• Practice articulating your thought process clearly and concisely, as if presenting to a diverse audience.
• If given a take-home assignment, manage your time effectively to deliver a polished and well-reasoned solution.

📝 Enhancement Note: For operations-minded candidates, when presenting portfolio projects, explicitly connect design decisions to operational benefits. For example, if a design improved task efficiency, quantify the time saved per task and extrapolate the annual operational impact. Highlighting experience with user adoption for complex systems or how designs simplified troubleshooting for support teams would be highly advantageous.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Advanced proficiency expected for collaborative design, wireframing, prototyping, and creating interactive mockups. Essential for team-based design workflows.
• Adobe Creative Suite: Proficiency in tools such as Adobe XD, Photoshop, and Illustrator for creating visual assets, editing images, and developing detailed UI elements.
• Prototyping Tools: Experience with various prototyping tools beyond Figma (e.g., InVision, Axure) may be beneficial for demonstrating a broad skill set in creating interactive user experiences.

Analytics & Reporting:

• While not a primary focus of the role, familiarity with how design impacts user analytics (e.g., conversion rates, user engagement metrics) is valuable. Understanding tools like Google Analytics or similar platforms to interpret user behavior data that informs design decisions.

CRM & Automation:

• Understanding how designs integrate with CRM systems (e.g., Salesforce) or other business platforms to ensure seamless data flow and user experience within those environments. Knowledge of how design choices can impact data entry accuracy and workflow automation.

📝 Enhancement Note: For candidates with an operations background, highlighting any experience where design choices directly influenced the efficiency of data capture in CRM systems, the automation of workflows, or the clarity of reporting dashboards would be a significant advantage. This demonstrates an understanding of the operational downstream effects of design.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs, ensuring that digital solutions are not only functional but also enhance the user's experience and efficiency.
• Collaboration: A strong emphasis on working effectively with diverse teams, valuing input from all disciplines, and fostering an environment of mutual respect and shared goals.
• Continuous Improvement: A mindset of always seeking ways to enhance processes, designs, and outcomes through feedback, iteration, and learning. This aligns with operational excellence principles.
• Inclusivity & Accessibility: A dedication to creating digital experiences that are accessible to all users, regardless of ability, background, or location, reflecting Kyndryl's commitment to diversity and equity.
• Impact-Driven: A focus on delivering tangible value and measurable results through design, ensuring that work contributes directly to business objectives and client success.

Collaboration Style:

• Cross-Functional Integration: Proactive engagement with product managers, engineers, and business stakeholders to ensure alignment on project goals, technical feasibility, and user experience requirements.
• Open Feedback Culture: Encouraging constructive feedback, both giving and receiving, within design critiques and team discussions to refine designs and foster collective problem-solving.
• Knowledge Sharing: Actively participating in sharing design insights, best practices, and learnings with the broader team and relevant stakeholders to elevate the overall design capability within the organization.

📝 Enhancement Note: For operations professionals, framing their own experience through these Kyndryl values is key. For example, demonstrating how their past work in operations prioritized user efficiency (user-centricity), involved seamless cross-departmental work (collaboration), led to process improvements (continuous improvement), ensured data integrity for all users (inclusivity/accessibility), and achieved measurable business outcomes (impact-driven) will resonate strongly.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Technical Constraints: Effectively navigating the complexities of large-scale IT systems and client-specific requirements to deliver user-friendly designs that are technically feasible and maintainable.
• Driving Adoption of New Technologies: Designing intuitive interfaces for complex or novel technologies that encourage user adoption and minimize the learning curve for end-users and support staff.
• Global Design Consistency: Ensuring design consistency and adherence to brand guidelines across diverse client projects and platforms operating in different regions and contexts.
• Measuring Design Impact: Developing robust methods to quantify the impact of design on user experience, operational efficiency, and business outcomes, and effectively communicating these metrics.

Learning & Development Opportunities:

• Advanced Design Skills: Access to training and workshops on cutting-edge design techniques, tools, and methodologies.
• Industry Certifications: Opportunities to pursue certifications in areas such as UX/UI design, accessibility, and project management through Kyndryl's learning partners.
• Leadership Development: Potential pathways to transition into senior design roles, team leadership, or management positions within the design or broader technology services organization.
• Cross-Disciplinary Exposure: Gaining insights into various aspects of IT service delivery, client management, and operational processes, which can broaden career perspectives.

📝 Enhancement Note: For candidates transitioning from pure operations roles, the "Challenges" section provides a framework for identifying transferable skills. For instance, "Balancing User Needs with Technical Constraints" is akin to balancing functional requirements with system limitations in operations. "Measuring Design Impact" directly parallels the need to demonstrate ROI and efficiency gains in operations.

💡 Interview Preparation

Strategy Questions:

• Design Process & Rationale: Be prepared to discuss your design process in detail for each portfolio project. Expect questions like: "Walk me through a project where you had to balance competing user needs and technical limitations." or "How do you approach user research and translate findings into actionable design?"
• Collaboration & Stakeholder Management: Prepare examples of how you've collaborated with product managers, engineers, and business stakeholders. Questions might include: "Describe a time you had to negotiate design feedback with a difficult stakeholder." or "How do you ensure your designs align with business objectives?"
• Problem-Solving & Iteration: Be ready to discuss how you approach complex problems and iterate on designs. Examples: "Tell me about a design challenge where your initial solution didn't work, and how you adapted." or "How do you incorporate feedback from usability testing into your designs?"

Company & Culture Questions:

• Kyndryl's Values: Research Kyndryl's mission, values, and recent news. Be ready to discuss how your own values and work style align with their emphasis on user-centricity, collaboration, inclusivity, and impact.
• Team Dynamics: Prepare to discuss your preferred team environment and how you contribute to a positive and productive team culture.
• Impact Measurement: Think about how you would measure the success of your designs in a corporate IT services environment, considering aspects like user adoption, efficiency gains, and client satisfaction.

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, follow a clear structure: Problem -> Your Role -> Process -> Solution -> Impact/Learnings.
• Focus on Impact: Quantify results whenever possible. If you improved efficiency, how much? If you reduced errors, by what percentage? Connect design to business and operational outcomes.
• Show, Don't Just Tell: Use visuals effectively to illustrate your design process and final deliverables.
• Be Concise and Engaging: Practice your presentation to ensure it flows well and stays within the allotted time, making it engaging for the interview panel.
• Highlight Operations Relevance: If possible, subtly weave in how your design choices contributed to operational efficiency, reduced support load, or improved system stability.

📝 Enhancement Note: For candidates with an operations background, emphasize how your understanding of operational workflows, system stability, and efficiency informed your design decisions. Frame your portfolio projects around problem-solving that had tangible operational benefits, such as reducing manual effort, improving data accuracy, or simplifying complex processes for users.

📌 Application Steps

To apply for this Experience & Interface Designer position:

• Submit Your Application: Visit the Kyndryl careers portal and submit your application through the provided link.
• Tailor Your Resume: Optimize your resume to highlight relevant experience in UX/UI design, product design, and your proficiency with design tools. Use keywords from the job description, such as "Figma," "Adobe Creative Suite," "accessibility," "responsive design," and "design systems." Explicitly mention any experience with IT service delivery or complex system design if applicable.
• Curate Your Portfolio: Ensure your portfolio is up-to-date, showcases your best work relevant to the role, and clearly articulates your design process and impact. Focus on projects demonstrating end-to-end design thinking and problem-solving.
• Prepare for Interviews: Review common UX/UI interview questions, practice articulating your portfolio projects, and research Kyndryl's company culture and values. Consider how your skills can contribute to operational excellence within a global IT services company.
• Research Kyndryl: Familiarize yourself with Kyndryl's services, client base, and commitment to innovation and employee development. Understand how the design function supports their broader mission of managing and modernizing mission-critical technology systems.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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