EverHealth - Principal Product Designer

📍 Job Overview

Job Title: Principal Product Designer Company: EverCommerce (EverHealth) Location: Denver, Colorado, United States (Remote OK - US Based) Job Type: Full-Time Category: Product Design / User Experience (UX) Operations Date Posted: 2025-10-10 Experience Level: 7+ Years (Principal Level) Remote Status: Remote OK (US Based)

🚀 Role Summary

• Lead design initiatives for core product areas within EverHealth, focusing on simplifying complex healthcare provider workflows and enhancing user experience.
• Drive the evolution and scalability of the EverHealth design system, ensuring consistency and efficiency across all product touchpoints.
• Mentor and coach junior and mid-level designers, elevating the overall design craft and consistency within the product organization.
• Collaborate closely with Product Managers and Engineering teams from initial discovery through final delivery, fostering a co-creative environment.
• Champion user-centric design principles to solve meaningful problems for clinicians and patients, directly impacting the success of EverHealth's SaaS solutions.

📝 Enhancement Note: While the title is "Product Designer," the "Principal" level and emphasis on "mentoring," "leading design for assigned product areas," and "shaping and evolving the design system" strongly indicate a role that bridges individual contribution with team leadership and strategic design direction, aligning with senior operations or lead roles in a design function. The focus on complex enterprise software and EHRs also points to a need for deep operational understanding within healthcare workflows.

📈 Primary Responsibilities

• Spearhead the end-to-end design process for key EverHealth product modules, from initial user research and concept generation to detailed UI design and post-launch iteration.
• Develop and maintain high-fidelity prototypes, wireframes, user flows, and detailed design specifications for complex enterprise software, with a particular focus on Electronic Health Records (EHR) contexts.
• Conduct user research, usability testing, and gather feedback from clinicians and practice administrators to identify pain points and opportunities for workflow optimization.
• Actively contribute to and influence the strategic direction of product roadmaps by providing design insights and innovative solutions based on user needs and business objectives.
• Drive the adoption and enhancement of the EverHealth design system, ensuring its components are well-documented, accessible, and scalable for future product development.
• Mentor and provide constructive feedback to a team of product designers, fostering their professional growth and ensuring adherence to design best practices and standards.
• Collaborate effectively with cross-functional teams, including Product Management, Engineering, Marketing, and Customer Success, to ensure alignment and successful product launches.
• Advocate for user needs and best-in-class design practices across the organization, helping to raise the overall quality and impact of the product experience.

📝 Enhancement Note: The responsibilities highlight a senior-level individual contributor role with significant influence. The emphasis on EHR and complex enterprise software implies a need for understanding intricate operational workflows and compliance requirements, which is critical for SaaS solutions in the healthcare sector.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience:

• A minimum of 7 years of professional experience in Product Design, UX Design, or a similar role, with a demonstrated progression into senior or principal-level responsibilities.
• Proven experience in a mentorship or leadership capacity, guiding other designers and contributing to team skill development.

Required Skills:

• Product Design Expertise: Deep understanding of the end-to-end product design lifecycle, from discovery and research to ideation, prototyping, and final delivery.
• EHR/Enterprise Software Design: Demonstrated experience designing complex, scalable solutions for Electronic Health Records (EHR) systems or similar enterprise-level software, with an appreciation for intricate user workflows.
• Workflow Simplification: Proven ability to analyze and distill complex provider and administrative workflows into intuitive, user-friendly interfaces and experiences.
• Design System Development: Experience in shaping, evolving, and maintaining design systems to ensure consistency and scalability across multiple products and platforms.
• Collaboration & Communication: Exceptional ability to partner effectively with Product Managers, Engineers, and other stakeholders in a cross-functional, agile environment.
• User Research & Testing: Proficiency in conducting various forms of user research, including interviews, surveys, and usability testing, to inform design decisions.
• Prototyping & Wireframing: Mastery of industry-standard design tools for creating wireframes, user flows, interactive prototypes, and high-fidelity mockups.

Preferred Skills:

• Healthcare Industry Acumen: Familiarity with healthcare regulations (e.g., HIPAA), clinical practices, and the unique challenges faced by healthcare providers.
• SaaS Product Experience: Experience designing for Software-as-a-Service (SaaS) platforms, understanding recurring revenue models and customer retention strategies.
• Accessibility Standards: Knowledge of WCAG guidelines and best practices for designing inclusive and accessible digital products.
• Visual Design & UI: Strong visual design skills with a keen eye for aesthetics, typography, and brand consistency.
• Mentorship & Coaching: Experience formally or informally mentoring designers, providing guidance on craft, career development, and problem-solving.

📝 Enhancement Note: The requirement for 7+ years of experience and demonstrable mentorship strongly positions this as a Principal-level role. The specific mention of EHR and enterprise software implies a need for candidates who can navigate complex operational environments and understand the nuances of B2B SaaS for specialized industries like healthcare.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 3-5 in-depth case studies demonstrating your process for tackling complex design challenges, preferably within enterprise software or healthcare contexts.
• Workflow Optimization Examples: Highlight projects where you successfully simplified intricate user workflows, illustrating before-and-after scenarios and the impact of your design solutions.
• Design System Contributions: Include examples of your involvement in developing, contributing to, or scaling a design system, showcasing its components and your role in its evolution.
• Collaboration & Impact: Detail your collaborative process with PMs and engineers, clearly articulating how your design decisions led to measurable business or user outcomes, such as improved efficiency, user satisfaction, or adoption rates.

Process Documentation:

• Discovery & Research: Provide evidence of your research methodologies, including user interviews, competitive analysis, and persona development, to inform design strategy.
• Prototyping & Iteration: Demonstrate your iterative design process, showing how you used prototypes and user feedback to refine solutions and achieve desired outcomes.
• System Scalability: Illustrate how you considered scalability, maintainability, and consistency when designing features or contributing to a design system.
• Metrics & Measurement: Where possible, include metrics or qualitative feedback that demonstrate the success and impact of your design work on user adoption, task completion, or operational efficiency.

📝 Enhancement Note: For a Principal Product Designer role, the portfolio is critical. It needs to showcase not just design execution but strategic thinking, problem-solving for complex operational environments (like EHR), and leadership/mentorship capabilities. The emphasis should be on the "why" and "how" behind design decisions, not just the final visuals.

💵 Compensation & Benefits

Salary Range:

• Estimated Base Salary: $130,000 - $145,000 USD per year.
• Note: This is a target range for most US locations. Actual compensation will be determined by factors including candidate experience, expertise, and local market conditions, potentially varying from the stated range.

Benefits:

• Work Flexibility: Choice of in-office, hybrid, or fully remote work arrangements within the United States.
• Health & Wellness: Comprehensive health and wellness benefits package with day-one access, including an annual wellness stipend.
• Retirement Savings: 401k plan with immediate vesting and up to a 4% company match.
• Time Off: Flexible and generous Paid Time Off (FTO) policy.
• Equity: Employee Stock Purchase Program (ESPP) offering the opportunity to invest in EverCommerce.
• Other: Potential for travel to corporate headquarters in Denver, CO, or other North American offices for collaboration.

Working Hours:

• Standard full-time hours are expected, likely around 40 hours per week.
• Given the remote nature and global distribution of EverCommerce teams, flexibility in scheduling may be available, but core collaboration hours will need to be accommodated.

📝 Enhancement Note: The stated salary range is specific to the US market. For candidates in high cost-of-living areas within the US, the upper end of the range or potentially slightly above may be more competitive. The benefits are standard for a growing tech company, with a particular emphasis on flexibility and wellness.

🎯 Team & Company Context

🏢 Company Culture

Industry: Service Commerce Platform (SaaS), specializing in Health Services (EverHealth), Home & Field Services, and Wellness. Company Size: EverCommerce operates as a significant player with over 600,000 global service-based businesses as customers. The company is publicly traded (Nasdaq: EVCM), indicating a mature and growing organization with established processes and a focus on scalability. Founded: EverCommerce was founded in 2015, with significant growth through acquisitions and organic expansion, building a portfolio of specialized SaaS solutions.

Team Structure:

• Product Design Team: The Principal Product Designer will be a senior member of the EverHealth product design team, likely reporting to a Head of Product Design or VP of Product.
• Cross-Functional Collaboration: The role emphasizes deep partnership with dedicated Product Managers and Engineering teams who are empowered to solve problems. Design is integrated into the development process from discovery to delivery.
• Mentorship Model: The Principal Designer is expected to mentor other designers, suggesting a tiered design structure where senior members guide junior talent.

Methodology:

• Agile Development: EverCommerce likely employs agile methodologies, with product teams working in sprints to deliver iterative improvements.
• User-Centric Problem Solving: The company's ethos is to empower product teams to solve "hard problems – both customer problems and business problems – in ways customers love and that work for the business."
• Design System Focus: The emphasis on shaping and evolving the design system points to a commitment to efficiency, consistency, and scalability in product development.

Company Website: https://www.evercommerce.com/

📝 Enhancement Note: EverCommerce's model of acquiring and integrating specialized SaaS companies means that EverHealth likely operates with a degree of autonomy while leveraging the broader EverCommerce infrastructure and design system principles. The "service commerce" focus means understanding the operational needs of service-based businesses is key.

📈 Career & Growth Analysis

Operations Career Level: Principal Product Designer. This is a senior individual contributor role that requires a high degree of autonomy, strategic thinking, and the ability to influence product direction and design standards. It's a leadership position within the design discipline, focused on impact and mentorship rather than direct people management.

Reporting Structure: The Principal Product Designer will likely report to a Director or VP of Product Design for EverHealth or a broader product division. They will work closely with Product Managers and Engineering Leads on specific product areas.

Operations Impact: The role directly influences the usability, efficiency, and adoption of EverHealth's SaaS products. By simplifying complex healthcare workflows and improving the user experience, this role has a significant impact on the operational success of healthcare practices and ultimately contributes to EverCommerce's revenue growth and customer retention goals.

Growth Opportunities:

• Design Leadership: Potential to grow into a formal management role (e.g., Design Manager) or continue advancing as a Principal/Staff Designer with broader strategic influence across multiple product lines.
• Domain Expertise: Deepen expertise in the healthcare SaaS domain, becoming a go-to authority on clinician and patient user experiences.
• Design System Ownership: Take on greater responsibility for the strategy and governance of the EverHealth or even company-wide design system.
• Cross-Product Influence: Contribute to design strategy and best practices across different EverCommerce verticals.

📝 Enhancement Note: The "Principal" title signifies a high level of expertise and influence. Growth typically involves expanding scope, taking on more strategic initiatives, or moving into management. The emphasis on mentorship is a key indicator of leadership potential within the design function.

🌐 Work Environment

Office Type: Primarily a remote-first organization within the US. Employees have the option to work from home, or utilize office spaces if they are located near one of EverCommerce's physical locations for in-person collaboration or preference. Office Location(s): While remote is an option, the company has a Corporate Headquarters in Denver, Colorado, and likely other office locations across North America. Travel to these locations may be required for specific meetings or collaborative sessions.

Workspace Context:

• Distributed Collaboration: The environment is set up for effective remote collaboration, leveraging digital tools for communication, design, and project management.
• Tech-Enabled: Access to standard design software, collaboration platforms, and potentially robust hardware for remote work.
• Cross-Functional Integration: Designers are embedded within product teams, fostering close working relationships with PMs and engineers, promoting a highly integrated development cycle.

Work Schedule:

• Standard full-time work, typically around 40 hours per week.
• While remote, candidates are expected to be available for collaboration during core business hours, which may require flexibility across different US time zones.
• The company emphasizes flexibility, allowing individuals to manage their schedules as long as work is completed effectively and collaboration needs are met.

📝 Enhancement Note: The "Remote OK" status with optional office use provides significant flexibility. The expectation of collaboration across US time zones is standard for distributed teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely conduct a brief call to assess overall fit, experience, and salary expectations.
• Portfolio Presentation & Design Challenge: Expect a session where you present your portfolio, detailing 1-2 key case studies. This may be followed by a design exercise or a discussion around a hypothetical problem relevant to EHR workflows.
• Cross-Functional Interviews: Interviews with Product Managers and Engineering Leads to assess collaboration skills, technical understanding, and problem-solving approach.
• Leadership/Principal Interview: A discussion with senior design or product leadership to evaluate strategic thinking, mentorship capabilities, and alignment with company values.

Portfolio Review Tips:

• Focus on Process: For each case study, clearly articulate the problem, your role, the research and design process you followed, the challenges encountered, and the rationale behind your key decisions.
• Quantify Impact: Whenever possible, use data, metrics, or user feedback to demonstrate the success and impact of your design solutions. Highlight improvements in efficiency, user satisfaction, or adoption.
• Showcase Mentorship: Be prepared to discuss your experience mentoring other designers, providing examples of how you've helped elevate their skills or guide their projects.
• EHR/Enterprise Nuance: Select case studies that best represent your ability to handle complex workflows, enterprise-level constraints, and user needs within regulated or intricate environments like healthcare.
• Design System Contribution: If showcasing design system work, explain its purpose, your contribution, and how it facilitated scalable and consistent design.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with common EHR workflows, challenges faced by clinicians and practice administrators, and the general landscape of healthcare SaaS.
• Problem-Solving Framework: Be ready to articulate your approach to solving ambiguous problems, emphasizing user-centered methodologies and data-driven decision-making.
• Collaboration Scenarios: Prepare to discuss how you would collaborate with PMs and engineers, manage differing opinions, and ensure design is integrated effectively within agile sprints.

📝 Enhancement Note: The interview process will heavily weigh hands-on design skills, strategic thinking, and the ability to mentor. The portfolio is paramount and should be curated to highlight relevant experience in complex enterprise environments.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable given industry trends), Sketch, Adobe Creative Suite (Illustrator, Photoshop).
• User Research & Usability Testing: UserTesting.com, Lookback, Maze, Dovetail, or similar platforms.
• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack, Microsoft Teams.

Analytics & Reporting:

• Tools for understanding user behavior within the product (e.g., Amplitude, Mixpanel, Pendo), though direct use might be less frequent for a designer compared to PMs or analysts.

CRM & Automation:

• While not a primary tool for designers, an understanding of how CRM systems (like Salesforce, often integrated into enterprise solutions) and marketing automation tools impact the customer journey can be beneficial.

📝 Enhancement Note: Proficiency in modern design and prototyping tools like Figma is almost certainly expected. Experience with user research platforms and agile project management tools is also essential for effective collaboration in a remote, distributed team.

👥 Team Culture & Values

Operations Values:

• User Empathy: A deep commitment to understanding and solving the problems faced by healthcare providers and patients.
• Collaboration: A strong emphasis on working together across disciplines (design, product, engineering) to achieve common goals.
• Excellence & Craft: Striving for high-quality design solutions that are both usable and elegant.
• Data-Informed Decisions: Using research and analytics to guide design choices and measure impact.
• Efficiency & Scalability: Building solutions and systems that are efficient to develop and scale across the EverHealth platform.

Collaboration Style:

• Integrated Teams: Designers are embedded within product teams, working closely with PMs and engineers throughout the development lifecycle.
• Open Communication: Expect a culture that encourages open feedback, constructive critique, and knowledge sharing, particularly in a remote setting.
• Agile & Iterative: A collaborative approach that embraces iterative development, continuous learning, and adaptation based on user feedback and business needs.

📝 Enhancement Note: Given EverCommerce's focus on service commerce and SaaS, the culture likely values practical solutions, operational efficiency, and measurable results, all while maintaining a user-centric approach.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Healthcare Workflows: Designing for intricate, often rigid, healthcare workflows (EHR) requires deep understanding and careful consideration of user needs, regulatory compliance, and existing systems.
• Balancing User Needs with Business Objectives: Effectively translating user problems into solutions that also meet business goals and technical constraints.
• Evolving Design System: Continuously maintaining and evolving the design system to support new features and products while ensuring consistency and adoption.
• Remote Collaboration: Maintaining strong team cohesion and effective communication in a distributed, remote environment.

Learning & Development Opportunities:

• Domain Expertise: Opportunity to become a subject matter expert in healthcare technology and user experience.
• Leadership Skills: Develop mentorship and leadership capabilities, influencing design strategy and team growth.
• Design System Strategy: Contribute to the strategic direction and evolution of a growing design system.
• Cross-Vertical Exposure: Potential to gain insights into other EverCommerce verticals, broadening your understanding of service commerce.

📝 Enhancement Note: The challenges are inherent to senior roles in complex industries. The growth opportunities are substantial for someone looking to make a significant impact and advance their career in product design leadership.

💡 Interview Preparation

Strategy Questions:

• Problem Solving: "Describe a complex workflow you've had to simplify. What was your process, and what was the outcome?" (Focus on your analytical approach, user research, and design iterations).
• Design System: "How would you approach evolving or scaling a design system for a growing product suite like EverHealth?" (Highlight your understanding of governance, documentation, and adoption strategies).
• Mentorship: "Tell me about a time you mentored another designer. What was your approach, and what was the impact on their work and the team?" (Be specific about your guidance and the results).

Company & Culture Questions:

• EverCommerce Mission: "What interests you about EverCommerce's mission to serve service-based businesses, and specifically EverHealth's role in healthcare?" (Show you've researched the company and its impact).
• Remote Collaboration: "How do you ensure effective collaboration and maintain strong relationships with remote Product Managers and Engineers?" (Discuss your communication strategies and preferred tools).
• User Advocacy: "How do you balance user needs with business requirements and technical limitations?" (Demonstrate your ability to advocate for the user while being pragmatic).

Portfolio Presentation Strategy:

• Narrative is Key: Structure your case studies as stories with a clear beginning (the problem), middle (your process and solutions), and end (the outcome and learnings).
• Show, Don't Just Tell: Use visuals of wireframes, prototypes, and final UIs, but always tie them back to the user problem and your design decisions.
• Highlight Your Role: Be explicit about your contributions, especially in team projects.
• Quantify Success: Present metrics or qualitative feedback that prove the impact of your work. If exact numbers aren't available, use strong qualitative statements backed by user feedback.
• Be Prepared for Questions: Anticipate questions about your design choices, alternative solutions you considered, and how you handled disagreements.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, deep design process knowledge, and leadership potential, especially concerning complex enterprise software and mentorship.

📌 Application Steps

To apply for this Principal Product Designer position:

• Submit your application through the EverCommerce careers portal link provided.
• Curate Your Portfolio: Select 2-3 of your strongest case studies that best showcase your experience with complex enterprise software, workflow simplification, design systems, and mentorship. Ensure each case study clearly outlines the problem, your process, your specific contributions, and the impact of your design.
• Tailor Your Resume: Highlight keywords such as "Product Design," "UX Design," "EHR," "Enterprise Software," "Design System," "Mentorship," "SaaS," and specific tools you are proficient with. Quantify achievements where possible.
• Prepare Your Presentation: Practice walking through your chosen portfolio case studies concisely and compellingly, focusing on your strategic thinking and problem-solving skills. Be ready to discuss your mentorship philosophy.
• Research EverCommerce & EverHealth: Understand the company's mission, its place in the service commerce market, and the specific challenges and opportunities within the healthcare SaaS sector. This will help you tailor your answers and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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