ESaaS - SFDC - Lightning UI & JavaScript Development

📍 Job Overview

Job Title: ESaaS - SFDC - Lightning UI & JavaScript Development

Company: Zensar

Location: Hyderabad, Telangana, India

Job Type: Full-time

Category: Revenue Operations / Sales Operations / CRM Development

Date Posted: April 29, 2026

Experience Level: 7-10 Years

Remote Status: Remote OK (with potential for hybrid in Hyderabad)

🚀 Role Summary

• Design, configure, and implement Salesforce solutions with a focus on the Education Cloud, Sales Cloud, and Service Cloud for educational institutions.

• Develop custom user interfaces and functionalities using Salesforce Lightning UI and JavaScript to enhance user experience and streamline processes.

• Drive successful Salesforce implementations by collaborating with stakeholders, gathering requirements, and ensuring alignment with business objectives.

• Provide ongoing technical support and troubleshooting for Salesforce-based digital solutions, ensuring system stability and optimal performance.

• Contribute to the "experience-led everything" philosophy by engineering innovative digital solutions that significantly impact the education sector.

📝 Enhancement Note: This role is positioned at the intersection of CRM development, educational technology, and customer experience within the Salesforce ecosystem. While the title emphasizes development, the core responsibilities point strongly towards a consultative and implementation-focused role within Sales and Service Operations, particularly leveraging specialized knowledge of the Education Cloud. The "ESaaS" likely refers to "Enterprise as a Service," indicating a focus on cloud-based enterprise solutions.

📈 Primary Responsibilities

• Lead the design and configuration of Salesforce solutions, including custom objects, fields, workflows, validation rules, and automation, specifically for client needs within the Education Cloud.

• Develop and maintain custom components, applications, and integrations using Salesforce Lightning Web Components (LWC), Aura, and JavaScript to meet complex business requirements.

• Collaborate closely with clients, project managers, and cross-functional teams to gather detailed requirements, define project scope, and translate business needs into technical specifications.

• Conduct thorough system testing, user acceptance testing (UAT), and provide robust post-implementation support to ensure successful adoption and ongoing operational efficiency.

• Troubleshoot and resolve complex technical issues related to Salesforce configurations, customizations, and integrations, ensuring minimal disruption to business operations.

• Stay abreast of Salesforce platform updates, new features, and best practices, particularly those relevant to the Education Cloud, and recommend strategic enhancements to optimize client solutions.

• Contribute to the development of comprehensive training materials and documentation for end-users and administrators, facilitating knowledge transfer and self-sufficiency.

• Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives, to ensure timely and high-quality delivery of Salesforce solutions.

📝 Enhancement Note: The core responsibilities highlight a blend of technical development and operational implementation, common in advanced CRM roles. Emphasizing "customer-centric" and "digital solutions" suggests a focus on user adoption and the overall client experience powered by Salesforce.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Experience: 7-10 years of professional experience in Salesforce development, configuration, and implementation, with a strong emphasis on Sales Cloud, Service Cloud, and ideally, Education Cloud.

Required Skills:

• Proven expertise in Salesforce platform configuration, including custom objects, fields, page layouts, validation rules, and workflow automation.

• In-depth knowledge of Salesforce Lightning UI development (LWC, Aura Components) and JavaScript programming for custom solutions.

• Hands-on experience with Salesforce Sales Cloud and Service Cloud functionalities, including lead management, opportunity management, case management, and customer service processes.

• Strong understanding of Salesforce data modeling, security models, and integration patterns.

• Proficiency in Agile development methodologies and experience working in cross-functional teams.

• Excellent analytical, problem-solving, and troubleshooting skills with a keen eye for detail.

• Strong verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders.

Preferred Skills:

• Experience with Salesforce Education Cloud features and functionalities.

• Familiarity with Apex, SOQL, and SOSL for server-side development.

• Experience with Salesforce reporting and dashboard creation for performance tracking.

• Knowledge of CRM best practices and their application in the education sector.

• Salesforce certifications (e.g., Platform Developer I/II, Administrator, Sales Cloud Consultant, Service Cloud Consultant).

📝 Enhancement Note: The emphasis on Lightning UI and JavaScript, alongside Sales and Service Cloud, suggests a focus on building robust, modern Salesforce applications. Experience with the Education Cloud is a significant plus, indicating a specialized niche within the broader Salesforce ecosystem. The required experience level (7-10 years) signifies a mid-to-senior level role, demanding both technical depth and strategic implementation capability.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 detailed case studies of Salesforce implementations or significant customizations for educational institutions or similar client types.

• For each case study, clearly outline the business challenge, the proposed Salesforce solution, the technologies used (Lightning UI, JavaScript, specific clouds), and the quantifiable business impact (e.g., improved efficiency, increased student engagement, streamlined admissions).

• Provide examples of custom components, integrations, or complex configurations developed using Lightning UI and JavaScript, demonstrating coding best practices and scalability.

• Include documentation or examples of how you've translated complex business requirements into functional Salesforce configurations and custom code.

Process Documentation:

• Prepare to discuss your approach to requirement gathering, solution design, and implementation planning for Salesforce projects.

• Be ready to explain your methodology for testing and validating Salesforce solutions, including UAT strategies and bug tracking.

• Outline your process for providing post-implementation support, including troubleshooting, user training, and ongoing system optimization.

• Discuss your experience with change management processes within Salesforce implementations.

📝 Enhancement Note: For a role involving Salesforce development and implementation, a portfolio is crucial. It should highlight not just technical skills but also the ability to understand business needs, design effective solutions, and demonstrate tangible outcomes. The focus on Education Cloud, Sales Cloud, and Service Cloud should be evident.

💵 Compensation & Benefits

Salary Range: For a mid-to-senior level Salesforce Developer/Consultant with 7-10 years of experience in Hyderabad, India, the estimated annual salary range is ₹12,00,000 to ₹20,00,000. This range is based on industry benchmarks for specialized Salesforce roles, considering the high demand for Lightning UI and JavaScript expertise, coupled with the specific domain knowledge of Sales, Service, and Education Clouds. The cost of living in Hyderabad, while growing, remains more moderate than Tier-1 global hubs, influencing the local compensation structure.

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).

• Retirement savings plan (e.g., Provident Fund contributions).

• Paid time off (vacation, sick leave, public holidays).

• Professional development opportunities, including Salesforce certification support and training budgets.

• Opportunities for remote work flexibility, allowing for better work-life balance.

• Employee assistance programs for mental and physical well-being.

• Potential for performance-based bonuses and incentives.

Working Hours: Standard full-time work hours are expected to be approximately 40 hours per week. While flexibility may be offered for remote work, adherence to project deadlines and client availability (potentially across different time zones) will be a key consideration. Some evening or occasional weekend work might be required during critical project phases or for urgent support.

📝 Enhancement Note: The salary estimate is based on market data for similar roles in India, specifically Hyderabad, and accounts for the specialized skills in Salesforce development and cloud expertise. Benefits are typical for a large IT services company like Zensar.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Services, with a strong focus on digital transformation and customer experience solutions. Zensar operates within a competitive landscape, serving enterprise clients across various sectors, including a growing presence in the education technology space.

Company Size: Zensar is a large enterprise with over 10,000 employees globally, part of the $4.8 billion RPG Group. This size suggests a robust organizational structure, established processes, and ample resources for professional development, but also a need for individuals who can navigate larger corporate environments effectively.

Founded: Zensar was founded in 1991, bringing decades of experience in IT services and digital solutions. This history indicates stability and a deep understanding of enterprise-level technology challenges and solutions.

Team Structure:

• The operations and development teams at Zensar are likely structured into specialized units focusing on specific technologies (like Salesforce) or industry verticals (like Education).

• Reporting structures are typically hierarchical, with developers reporting to team leads, project managers, or solution architects, who in turn report to senior management.

Methodology:

• Zensar emphasizes an "experience-led everything" approach, suggesting a focus on user experience and customer satisfaction in all digital solutions.

• The company likely employs Agile and potentially hybrid methodologies for software development and project management, prioritizing iterative development, client feedback, and adaptability.

• Data analysis and insights are crucial for understanding client needs, measuring project success, and identifying areas for process optimization and innovation.

Company Website: https://www.zensar.com/

📝 Enhancement Note: Zensar's stated values ("One Zensar, Nurturing, Empowering, and Client Focus") and its "experience-led everything" philosophy suggest a culture that values collaboration, client partnership, and continuous improvement. The role within the Education Cloud domain aligns with Zensar's strategy to impact specific sectors with tailored digital solutions.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Salesforce Developer/Consultant. It requires significant hands-on experience in developing and implementing complex Salesforce solutions. The responsibilities extend beyond pure coding to include requirements analysis, solution design, and client interaction, indicating a move towards a more consultative and impactful role within the operations and technology sphere.

Reporting Structure: The individual will likely report to a Salesforce Practice Lead, a Project Manager, or a Solution Architect within Zensar's IT services division. They will also collaborate closely with client-side counterparts in IT and business operations.

Operations Impact: The role has a direct impact on how educational institutions leverage Salesforce for their critical functions, such as student recruitment, admissions, academic advising, and alumni relations. Successful implementations can lead to improved operational efficiency, enhanced student experiences, and better data-driven decision-making for these institutions.

Growth Opportunities:

• Specialization: Deepen expertise in Salesforce Education Cloud or other niche Salesforce clouds (e.g., Health Cloud, Financial Services Cloud).

• Leadership: Transition into roles such as Salesforce Solution Architect, Technical Lead, or Project Manager, leading teams and driving larger initiatives.

• Consulting: Develop advanced consulting skills to advise clients on Salesforce strategy and best practices for digital transformation.

• Certifications: Pursue advanced Salesforce certifications to validate expertise and enhance career progression.

• Mentorship: Mentor junior developers and consultants, contributing to the growth of the Salesforce practice within Zensar.

📝 Enhancement Note: The growth path for a Salesforce professional at a large IT services company like Zensar is typically well-defined, moving from technical execution to strategic advisory and leadership. The emphasis on a specific cloud (Education Cloud) within a broader platform (Salesforce) allows for both deep specialization and broad application.

🌐 Work Environment

Office Type: While the role is advertised as "Remote OK," Zensar is a large organization with physical office spaces. The specific work environment will depend on the team's setup and client requirements. It could be a hybrid model where individuals work from home for a portion of the week and from a Zensar office (e.g., Hyderabad) for collaborative sessions, client meetings, or specific project needs.

Office Location(s): The primary mentioned location is Hyderabad, Telangana, India, with Zensar having a significant presence there. The company also has global offices, indicating potential for international project exposure.

Workspace Context:

• The workspace will likely be equipped with standard office technology and access to Zensar's internal network and collaboration tools.

• For remote work, a reliable internet connection and a dedicated workspace are expected.

• Collaboration will be facilitated through digital tools like Slack, Microsoft Teams, email, and video conferencing platforms, in addition to in-person meetings when applicable.

Work Schedule: The standard work schedule is typically aligned with Indian business hours (Asia/Kolkata time zone), but project demands may necessitate flexibility. For roles supporting international clients, adjustments to accommodate different time zones might be required, often managed through asynchronous communication and strategic meeting scheduling.

📝 Enhancement Note: The "Remote OK" status suggests a modern approach to work, balancing flexibility with the need for in-person collaboration when necessary. For roles in IT services, understanding and adapting to client-specific work arrangements is key.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will conduct an initial call to assess basic qualifications, experience, and cultural fit.

• Technical Interview(s): Expect one or more technical interviews focusing on Salesforce development, Lightning UI, JavaScript, Apex (if applicable), and specific cloud knowledge (Sales, Service, Education). These may involve coding exercises or live coding sessions.

• Case Study/Portfolio Review: Candidates will likely be asked to present their portfolio, discussing past projects, challenges, and solutions. A specific case study related to an Education Cloud implementation might be provided for discussion or a take-home assignment.

• Hiring Manager Interview: A discussion with the hiring manager to delve deeper into experience, problem-solving approaches, leadership potential, and alignment with Zensar's values and team dynamics.

• Final Round: Potentially a panel interview or a discussion with senior management for final approval.

Portfolio Review Tips:

• Structure: Organize your portfolio logically, perhaps by project type or by Salesforce cloud. Use clear headings and concise descriptions for each case study.

• STAR Method: For each project presented, use the STAR method (Situation, Task, Action, Result) to articulate your contributions and impact. Quantify results whenever possible.

• Technical Depth: Be prepared to discuss the technical intricacies of your solutions, including design choices, code quality, and challenges overcome. Highlight your proficiency with Lightning UI and JavaScript.

• Relevance: Emphasize projects directly related to Sales Cloud, Service Cloud, and especially Education Cloud. If direct Education Cloud experience is limited, draw parallels from other implementations that involved complex stakeholder management or tailored user experiences.

• Presentation: Practice your presentation to ensure it flows well and stays within any allocated time limits. Be ready to answer in-depth questions about your work.

Challenge Preparation:

• Coding Challenges: Brush up on JavaScript fundamentals, LWC best practices, and common Salesforce development scenarios. Be prepared for live coding or take-home assignments.

• Scenario-Based Questions: Practice answering questions about how you would approach specific implementation challenges, troubleshoot issues, or design solutions for given business problems within the Education Cloud.

• Client Empathy: Demonstrate an understanding of the unique needs and challenges faced by educational institutions.

📝 Enhancement Note: The interview process for a technical role at an IT services company typically involves rigorous technical evaluation, assessment of implementation experience, and a review of practical work samples (portfolio). Tailoring your portfolio and preparation to the specific technologies and industry focus (Education Cloud) is critical.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce Platform: Core expertise required in Sales Cloud, Service Cloud, and ideally Education Cloud.

• Salesforce Lightning UI: Development using Lightning Web Components (LWC) and Aura Components.

• JavaScript: Core programming language for front-end development within Salesforce.

• Apex: Server-side programming language for custom logic and complex operations.

• SOQL/SOSL: Query languages for retrieving data from Salesforce.

Analytics & Reporting:

• Salesforce Reports & Dashboards: Building and interpreting reports to track key performance indicators (KPIs) related to sales, service, and student engagement.

• Data Visualization Tools: Potentially experience with tools like Tableau CRM (Einstein Analytics) or other BI tools for advanced analytics.

CRM & Automation:

• Salesforce Flow: For declarative automation and workflow creation.

• Workflow Rules & Process Builder: Older automation tools that may still be in use.

• Integration Tools: Experience with Salesforce integration patterns and potentially tools like MuleSoft or other middleware for connecting Salesforce with external systems.

📝 Enhancement Note: Proficiency in the Salesforce ecosystem, particularly with modern development frameworks like LWC and core programming languages like JavaScript and Apex, is paramount. Understanding how to leverage Salesforce for automation and data analysis within the context of Sales, Service, and Education Clouds is key.

👥 Team Culture & Values

Operations Values:

• Client Focus: A strong commitment to understanding and meeting client needs, ensuring successful outcomes and long-term partnerships. This is central to Zensar's "Client Focus" value.

• Innovation & Experience-Led: Driving digital solutions that are not only functional but also provide superior user and customer experiences. This aligns with their "experience-led everything" philosophy.

• Collaboration & Teamwork: Working effectively within cross-functional teams, sharing knowledge, and supporting colleagues towards common goals, embodying the "One Zensar" value.

• Continuous Learning & Improvement: A proactive approach to skill development, staying updated with Salesforce advancements, and seeking opportunities to optimize processes and solutions. This links to the "Nurturing" and "Empowering" values.

Collaboration Style:

• Cross-functional Integration: Expect to collaborate closely with business analysts, project managers, QA testers, and other developers. Effective communication and a shared understanding of project goals are essential.

• Agile Practices: Embracing an agile mindset means regular team sync-ups, open feedback loops, and a willingness to adapt to changing requirements.

• Knowledge Sharing: A culture that encourages sharing best practices, code snippets, and solutions through internal forums, code reviews, and team meetings.

📝 Enhancement Note: Zensar's explicitly stated values ("One Zensar, Nurturing, Empowering, and Client Focus") provide a clear framework for expected behavior. Candidates should demonstrate how their work aligns with these principles, particularly in client engagement and collaborative problem-solving within a tech environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Adapting to Client-Specific Needs: Each educational institution will have unique workflows and requirements, necessitating flexible and tailored Salesforce solutions.

• Keeping Pace with Salesforce Updates: The Salesforce platform evolves rapidly, requiring continuous learning to leverage new features and maintain expertise.

• Integrating Diverse Systems: Educational institutions often have legacy systems that need to be integrated with Salesforce, posing technical and data-management challenges.

• Balancing Customization with Best Practices: Finding the optimal balance between extensive customization and adhering to Salesforce's declarative and programmatic best practices to ensure long-term maintainability and scalability.

Learning & Development Opportunities:

• Salesforce Certifications: Zensar likely supports employees in obtaining and maintaining various Salesforce certifications, including specialized ones for clouds and development.

• Internal Training Programs: Access to Zensar's extensive training resources, workshops, and knowledge-sharing sessions on Salesforce and related technologies.

• Project Variety: Exposure to a diverse range of clients and projects within the education sector, offering broad experience and skill development.

• Mentorship Programs: Opportunities to be mentored by senior architects or to mentor junior team members, fostering leadership and knowledge transfer.

📝 Enhancement Note: The challenges presented are typical for senior roles in IT consulting and development, requiring not just technical prowess but also strong problem-solving and adaptability skills. The growth opportunities are substantial, especially within a large organization like Zensar that invests in its employees' development.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex Salesforce implementation you led or significantly contributed to for an educational client. What were the key challenges, and how did you leverage Lightning UI and JavaScript to overcome them?" (Focus on problem-solving, technical skills, and impact.)

• "How would you approach designing a solution in Salesforce Education Cloud to improve student recruitment and admissions processes for a university?" (Tests domain knowledge and strategic thinking.)

Company & Culture Questions:

• "How does Zensar's 'experience-led everything' philosophy resonate with your approach to software development and client engagement?" (Connects your work style to company values.)

• "Describe a time you had to collaborate with a difficult stakeholder or team member. How did you navigate the situation to achieve a positive outcome?" (Evaluates teamwork and interpersonal skills.)

Portfolio Presentation Strategy:

• Storytelling: Frame your portfolio projects as compelling stories of problem-solving and value creation for clients.

• Visuals: Use screenshots, diagrams, or short demo videos to illustrate your work, especially for UI components.

• Quantify Impact: Clearly articulate the business benefits and ROI achieved through your implementations, using data and metrics wherever possible.

• Technical Detail: Be ready to dive deep into the technical aspects of your solutions when asked, explaining your architectural choices and coding approaches.

• Client Perspective: Emphasize how your solutions directly addressed the client's specific needs and improved their operations or user experience.

📝 Enhancement Note: Preparation should focus on demonstrating not only technical competence with Salesforce, Lightning UI, and JavaScript but also a strong understanding of the education sector's unique operational needs and Zensar's client-centric culture.

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📌 Application Steps

To apply for this operations position:

• Submit your application through the Oracle Cloud job portal link provided.

• Curate Your Portfolio: Select 2-3 of your most relevant Salesforce projects, specifically highlighting those involving Sales Cloud, Service Cloud, or ideally Education Cloud. Ensure each case study details the problem, your solution using Lightning UI/JavaScript, and quantifiable results.

• Tailor Your Resume: Emphasize your experience with Salesforce configuration, Lightning UI development, JavaScript, and any specific cloud expertise (Sales, Service, Education). Use keywords from the job description and incorporate achievements using the STAR method.

• Prepare Your Presentation: Practice walking through your portfolio, focusing on clear communication, technical explanations, and the business impact of your work. Be ready to discuss your problem-solving approach.

• Research Zensar: Familiarize yourself with Zensar's company culture, values ("experience-led everything," "One Zensar," "Nurturing," "Empowering," "Client Focus"), and their work in the digital transformation and education sectors.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.