Erfaren UX Designer som vill driva användardriven utveckling

📍 Job Overview

Job Title: Erfaren UX Designer som vill driva användardriven utveckling (Experienced UX Designer to Drive User-Driven Development) Company: Q AB Location: Stockholm, Sweden Job Type: Full-time Category: User Experience (UX) Design / Product Development Operations Date Posted: 2025-11-25 Experience Level: 5-10 Years Remote Status: On-site

🚀 Role Summary

• This role is a critical position focused on establishing and leading user experience (UX) design practices within a complex, high-tech environment, emphasizing user-centric development methodologies.
• The Senior UX Designer will be instrumental in driving digital transformation and service orientation by bridging the gap between user needs, technological capabilities, and system development.
• Key responsibilities include conducting in-depth user research, developing customer journeys, and creating intuitive service flows that enhance user satisfaction and operational efficiency.
• This position requires a blend of strategic project leadership and hands-on design execution, with a strong emphasis on collaboration across diverse technical and business teams.

📝 Enhancement Note: While the provided description is for a UX Designer, its emphasis on driving development, establishing structures, and working within complex system integration points strongly aligns with the operational aspects of GTM and Product Operations. The role's focus on user-driven development and process establishment within a high-tech, security-critical environment suggests a need for robust operational frameworks to support design and development cycles. Therefore, this role will be framed with an operations lens, highlighting its impact on the efficiency and effectiveness of the product development lifecycle, which is a core component of Revenue Operations and GTM strategy.

📈 Primary Responsibilities

• Establish and mature UX design structures, routines, and workflows within a complex, high-technology organization undergoing digital transformation.
• Conduct comprehensive user research and insight-gathering activities on-site with end-users across various demanding and security-critical environments.
• Map user needs, decision-making processes, and operational constraints to inform service and system design.
• Develop and iterate on customer journeys, service concepts, prototypes, and service flows that support operators, technical teams, and business functions.
• Facilitate workshops and collaborate effectively with cross-functional teams to foster customer orientation and drive service-oriented development.
• Ensure that developed services and systems are intuitive, high-quality, and directly address actual user requirements and operational needs.
• Support the organization in adopting more effective, data-driven, and user-centric development practices.
• Contribute to solutions that provide tangible benefits to end-users in critical operational settings.

📝 Enhancement Note: The emphasis on "establishing structures, routines and ways of working for UX work" and "support the organization in working more effectively" points to a significant process improvement and operational enablement component of this role, extending beyond traditional UX design into operationalizing user-centricity.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction, Computer Science, Psychology, or a related field is typically expected for a Senior UX Designer role. Experience: A minimum of 5-10 years of progressive experience in UX, UI, and service design, with a proven track record in user-centered development within complex or technically advanced environments.

Required Skills:

• Extensive experience in UX, UI, and service design principles and methodologies.
• Demonstrated experience with user-centered development in complex or technically advanced environments.
• Proven ability to lead or drive transformation initiatives and change management processes.
• Strong capability to establish structure and provide direction in dynamic and evolving conditions.
• Proficiency in facilitating workshops and leading cross-functional collaborative efforts.
• Ability to integrate design methodologies with engineering perspectives.
• Exceptional communication and interpersonal skills, with a history of successful collaboration with multiple stakeholders.
• A comfort level navigating long development cycles and understanding complex system logic.
• High motivation, curiosity, and a commitment to contributing to societal benefit and security.
• Ability to undergo and pass security clearance procedures as per applicable regulations.

Preferred Skills:

• Experience with agile development methodologies and their application to UX.
• Familiarity with specific tools for user research, wireframing, prototyping, and design systems (e.g., Figma, Sketch, Adobe XD, Miro).
• Experience in environments with high security requirements or critical infrastructure.
• Understanding of IT security principles and their impact on UX.
• Skills in service blueprinting and journey mapping for complex service ecosystems.

📝 Enhancement Note: Given the "Senior" title and the emphasis on "leading transformations" and "establishing structures," candidates with experience in building UX capabilities or frameworks within an organization will be highly valued. This implies a need for operationalizing design processes, not just executing them.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a portfolio showcasing a range of UX, UI, and service design projects, with a focus on complex systems or technically advanced environments.
• Highlight projects where you have conducted in-depth user research and translated insights into actionable design solutions.
• Include examples of conceptualization, prototyping, and service flow development, illustrating your ability to connect user needs to system functionality.
• Present case studies that clearly articulate the problem, your approach, the design process, and the tangible impact or improvements achieved through your work, ideally with quantifiable results.

Process Documentation:

• Provide evidence of establishing and refining design processes, workflows, and routines within a team or organization.
• Showcase examples of how you have facilitated cross-functional collaboration and workshop sessions to drive user-centric development.
• Illustrate your approach to integrating design considerations into longer development cycles and complex system logic, ensuring alignment with operational constraints.

📝 Enhancement Note: For a role focused on "establishing structures, routines and ways of working," a portfolio demonstrating not just design output but also process development, stakeholder management, and transformation leadership will be crucial. This implies a need to showcase how the candidate operationalizes UX within a broader organizational context.

💵 Compensation & Benefits

Salary Range: Based on Stockholm, Sweden, and the Senior UX Designer experience level (5-10 years), a competitive salary range for this role is estimated to be between 55,000 SEK and 75,000 SEK per month. This range accounts for the specialized skills, project leadership aspects, and the specific industry demands (high-tech, security-critical). Benefits:

• Standard Swedish employment benefits, including paid vacation (typically 25 days), parental leave, and sick pay.
• Pension contributions as per collective agreements or company policy.
• Opportunities for professional development, training, and attending relevant conferences.
• A dynamic work environment with a focus on innovation and societal impact.
• Potential for extended contract duration and future opportunities within the organization.

Working Hours: Full-time, 100% (approximately 40 hours per week). The role requires on-site presence in Stockholm.

📝 Enhancement Note: The salary estimate is based on current market data for experienced UX Designers in Stockholm, Sweden, considering the specialized nature of the role and the contract duration. Benefits are generalized for Swedish employment and may vary based on specific company policies.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates within a high-technology sector, focusing on the development of advanced command and control support systems. This industry is characterized by stringent security requirements, complex system integration, and a significant emphasis on digitalization and IT security. Company Size: While "Q AB" is a placeholder, the context of "extensive change journey" and "increased expectations" suggests a medium-to-large organization, potentially with multiple departments and a significant number of employees involved in development and operations. Founded: The founding date is not specified, but the mention of a "comprehensive change journey" implies an established organization undergoing modernization and adaptation.

Team Structure:

• The role is part of a development or product team that likely includes system developers, engineers, project managers, and potentially other UX/UI specialists.
• The Senior UX Designer will likely report to a Head of Design, Development Manager, or a Product Lead, and will be expected to collaborate closely with stakeholders across various business units and technical teams.
• Cross-functional collaboration is a core aspect, involving close work with operators, technical teams, and business-oriented functions to ensure user needs are met.

Methodology:

• The organization is moving towards more customer-centric and service-oriented ways of working, implying an adoption of or transition towards agile methodologies, user research integration, and data-driven decision-making.
• Emphasis on structured processes for insight gathering, conceptualization, prototyping, and iterative development.
• Focus on efficiency and effectiveness in system development, driven by user needs and operational requirements.

Company Website: https://careers.qbemanning.se (This is the careers portal, direct company website is likely Aqua-Q, as indicated by the derived domain "aqua-q.com")

📝 Enhancement Note: The focus on "digitalization, IT security, and complex system integration" within a "security-critical environment" suggests a culture that values precision, robustness, and a deep understanding of technical constraints, alongside a growing emphasis on user experience.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level position within UX Design, with significant responsibilities extending into process establishment and transformation leadership. It's a role that requires both deep design expertise and strategic operational thinking, positioning the individual as a key contributor to the organization's product development maturity. Reporting Structure: The Senior UX Designer will likely report to a management layer overseeing product development, design, or IT. They will be expected to influence and collaborate with peers and senior stakeholders across different departments, including engineering, product management, and potentially operations. Operations Impact: The role's impact is significant, aiming to improve the effectiveness and user-friendliness of critical support systems. By driving user-centric development, this role directly influences user adoption, operational efficiency, and the overall success of the digital transformation journey, contributing to the organization's ability to deliver on its societal and security objectives.

Growth Opportunities:

• Specialization: Deepen expertise in UX for complex systems, security-critical environments, or specific technological domains.
• Leadership: Transition into team lead, design manager, or Head of UX roles, overseeing a team and strategic direction.
• Process Improvement: Lead initiatives to further embed user-centricity and operational efficiency into the broader product development lifecycle.
• Broader Scope: Potentially expand responsibilities into product strategy, service design leadership, or operational consulting within the organization.

📝 Enhancement Note: The emphasis on "establishing structures, routines and ways of working" clearly indicates a growth path beyond individual contribution, into shaping operational processes and strategic direction for UX within the company.

🌐 Work Environment

Office Type: The role requires full-time on-site work in Stockholm, indicating a traditional office-based environment. This setting is conducive to in-person collaboration, workshop facilitation, and direct engagement with colleagues and potentially end-users. Office Location(s): Stockholm, Sweden, specifically near Stockholms Centralstation, offering good accessibility via public transport.

Workspace Context:

• The workspace is expected to be collaborative, fostering interaction with development teams, project managers, and other stakeholders.
• Access to necessary design tools, software, and potentially dedicated spaces for user research or workshop facilitation is assumed.
• Opportunities for direct observation of end-users and their operational environments will be integral to the role, necessitating on-site presence.

Work Schedule: Standard full-time working hours (approx. 40 hours/week), with an expectation of on-site presence. While specific flexibility isn't detailed, the nature of the role and the industry might imply a structured work schedule aligned with development cycles.

📝 Enhancement Note: The explicit "Arbete på plats: Ja, ingen möjlighet till distansarbete" (On-site work: Yes, no possibility for remote work) underscores the importance of physical presence for effective user engagement and team collaboration in this specific context.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess experience in UX, UI, service design, and complex environments. Emphasis on demonstrated ability to lead transformations and establish processes.
• First Interview: Discussion about your background, experience, and approach to user-centered development. Focus on how you've handled complex challenges, facilitated workshops, and collaborated cross-functionally.
• Portfolio Presentation/Case Study: A deep dive into specific projects from your portfolio, showcasing your process, problem-solving skills, and impact. Be prepared to discuss your role in establishing design routines or driving change.
• Technical/Team Interview: Assessment of your ability to combine design and engineering perspectives, navigate complex systems, and your understanding of security considerations. Interaction with potential team members.
• Final Interview: Discussion with senior management regarding strategic fit, leadership potential, and alignment with the company's mission and values. Confirmation of security clearance eligibility.

Portfolio Review Tips:

• Curate your portfolio to highlight projects demonstrating experience in complex systems, user-driven development, and transformation leadership.
• For each project, clearly articulate the problem, your specific role, the methodologies used (research, ideation, prototyping), the challenges faced, and the measurable outcomes or lessons learned.
• Include examples of how you've established processes, routines, or driven change, not just delivered design outputs.
• Be ready to discuss specific examples of how you've combined design and engineering thinking.
• Quantify impact where possible (e.g., improved user efficiency, reduced error rates, increased adoption).

Challenge Preparation:

• Be prepared for scenario-based questions about how you would approach specific UX challenges in a security-critical, complex system environment.
• Anticipate questions about how you would establish UX practices in an organization, manage stakeholder expectations, and navigate long development cycles.
• Practice articulating your design philosophy and how it aligns with an organization focused on societal benefit and security.

📝 Enhancement Note: The emphasis on "establishing structures, routines and ways of working" suggests that interviewers will look for evidence of process-oriented thinking and leadership in shaping how UX is done, not just individual design execution.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, and InVision is expected for wireframing, prototyping, and UI design.
• User Research: Experience with tools for surveys, interviews, usability testing, and data analysis (e.g., UserTesting.com, Qualtrics, SurveyMonkey).
• Collaboration & Whiteboarding: Tools like Miro or Mural for facilitating remote or on-site workshops, brainstorming, and journey mapping.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and inform design decisions, though direct responsibility might be with other teams.
• Ability to interpret data and translate findings into design requirements.

CRM & Automation:

• While not a direct CRM role, understanding how user feedback and system usage data feed into broader organizational systems (potentially CRM or product analytics platforms) is beneficial.
• Familiarity with project management tools (e.g., Jira, Asana, Trello) for tracking design tasks and collaborating with development teams.

📝 Enhancement Note: While the job description doesn't explicitly list tools, a Senior UX Designer in a high-tech environment would be expected to be proficient in leading design tools and collaborative platforms, with an understanding of how design integrates with development and analytics workflows.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental commitment to understanding and prioritizing end-user needs in all design and development decisions.
• Excellence & Quality: A drive for high-quality, reliable, and intuitive solutions, especially critical in security-sensitive environments.
• Collaboration: Valuing teamwork, open communication, and the ability to work effectively across diverse teams and disciplines.
• Innovation & Adaptability: Embracing change, seeking new approaches, and contributing to the ongoing digital transformation journey.
• Societal Impact & Security: A strong sense of purpose in contributing to solutions that benefit society and uphold security.

Collaboration Style:

• Proactive and facilitative, actively engaging with stakeholders to gather insights and build consensus.
• Empathetic and communicative, able to translate technical concepts for non-technical audiences and user needs for technical teams.
• Process-oriented, focused on establishing clear workflows and collaborative routines to ensure efficient and effective outcomes.
• Open to feedback and iterative improvement, fostering a culture where constructive criticism leads to better design and operational processes.

📝 Enhancement Note: The company's focus on "digitalization, IT security and complex system integration" alongside "user-driven development" suggests a culture that balances rigorous technical standards with a growing appreciation for user experience and operational agility.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity: Navigating and designing for highly complex, interconnected systems with long development cycles and stringent security requirements.
• Change Management: Driving user-centric adoption and transformation within an organization that may have established, traditional processes.
• On-site Requirement: Adapting to a fully on-site work environment after potential remote or hybrid experience.
• Balancing Needs: Juggling the diverse needs of operators, technical teams, and business functions while maintaining a clear user focus.

Learning & Development Opportunities:

• Deep Domain Expertise: Gaining in-depth knowledge of command and control systems, security protocols, and the operational context of critical infrastructure.
• Leadership Skills: Developing skills in process establishment, transformation leadership, and potentially mentoring junior designers.
• Strategic Impact: Contributing to high-impact projects with significant societal and security implications.
• Industry Trends: Staying abreast of advancements in UX design, digital transformation, and security technologies.

📝 Enhancement Note: The challenges and growth opportunities are framed around the specific context of a high-tech, security-critical, and transformation-oriented organization, emphasizing both technical depth and operational leadership potential.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you established UX processes or routines from scratch. What was your approach, and what were the challenges and outcomes?" (Focus on process building and operationalization).
• "How would you approach user research in a security-critical environment with limited access to end-users? What alternative methods could you employ?" (Problem-solving within constraints).
• "Walk us through a complex project from your portfolio where you had to balance technical constraints with user needs. How did you ensure effective collaboration with engineering teams?" (Cross-functional collaboration and technical acumen).

Company & Culture Questions:

• "What interests you about working on command and control support systems and contributing to societal benefit and security?" (Mission alignment).
• "How do you see your role in driving user-driven development within a large, established organization? What are the key elements of successful change management?" (Transformation and cultural fit).
• "Describe your experience working with stakeholders from diverse backgrounds (e.g., technical, operational, business). How do you ensure their needs are met while maintaining a user-centric focus?" (Stakeholder management).

Portfolio Presentation Strategy:

• Structure your presentation around case studies that clearly demonstrate your process, problem-solving abilities, and impact on both users and the organization's operational goals.
• Emphasize any instances where you've influenced or improved design processes, workflows, or team collaboration.
• Be ready to discuss the "why" behind your design decisions and how they align with user needs and business objectives.
• Prepare to articulate your understanding of complex systems and security considerations in your design approach.

📝 Enhancement Note: Interview preparation advice is tailored to highlight the operational and leadership aspects of the role, focusing on process establishment, complex problem-solving, and strategic collaboration, in addition to core UX skills.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application via the Q AB careers page (https://careers.qbemanning.se).
• Curate your CV: Ensure it clearly highlights your experience in UX, UI, service design, user-centered development in complex environments, and any project leadership or transformation initiatives. Use keywords from the job description.
• Prepare your Portfolio: Select 2-3 key projects that best showcase your ability to drive user-centric development, establish processes, and work within complex technical constraints. Be ready to present and discuss them in detail, focusing on your process and impact.
• Research the Company: Understand Q AB's mission, the industry they operate in (advanced command and control systems), and their stated goals for digital transformation and user-driven development.
• Practice your Storytelling: Be ready to articulate your experience and approach using the STAR method (Situation, Task, Action, Result), particularly for behavioral and situational interview questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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