Erfaren Service Designer till Nexer Maverick

📍 Job Overview

Job Title: Erfaren Service Designer (Experienced Service Designer)

Company: Nexer Group (Nexer Maverick)

Location: Göteborg, Sweden

Job Type: Full-time

Category: Service Design / UX / Digital Services Consulting

Date Posted: April 7, 2026

Experience Level: Senior (10+ years)

Remote Status: Hybrid

🚀 Role Summary

• This role is centered around driving service development within complex client engagements, bridging user needs with business value through expert service design methodologies.

• You will be responsible for leading the entire service design process, from initial user research and insight gathering to the implementation and introduction of new or improved services.

• A key aspect involves facilitating workshops, creating service blueprints, and developing prototypes to translate complex requirements into tangible, user-centric solutions.

• The position requires strong stakeholder management skills to navigate intricate interest landscapes and drive decision-making through robust analysis and strategic thinking.

📝 Enhancement Note: The job title "Erfaren Service Designer" and the description's emphasis on "complex assignments," "driving service development from insight to implementation," and "navigating complex stakeholder landscapes" strongly indicate a senior-level role within a consulting environment. The mention of "Nexer Maverick" as a full-service agency within Nexer Group further reinforces the consulting context, focusing on digital services.

📈 Primary Responsibilities

• Lead end-to-end service design initiatives for clients across various sectors, including finance, automotive, and public administration.

• Conduct in-depth user research, customer journey mapping, and service blueprinting to identify pain points and opportunities for service improvement.

• Design and facilitate engaging workshops for diverse stakeholders, including executive-level decision-makers, to co-create solutions and drive alignment.

• Develop compelling concepts, prototypes, and service strategies that effectively address complex business and customer needs.

• Collaborate closely with cross-functional teams, including UX designers, developers, and strategists, to ensure successful realization of design solutions.

• Translate complex business and customer requirements into clear, actionable concepts and robust service strategies.

• Analyze and interpret data to inform design decisions and effectively communicate insights to stakeholders to drive strategic decision-making.

• Manage client relationships, build trust, and act as a bridge between different perspectives and expectations throughout project lifecycles.

• Contribute to internal projects and initiatives within Nexer Maverick to foster innovation and continuous improvement of service design practices.

📝 Enhancement Note: The original description details working with "new services as well as further development of existing processes" and the need to "translate complex business and customer needs into clear concepts and service strategies." This implies a responsibility for both innovation and optimization, and a strategic advisory capacity beyond pure design execution.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction, Business, or a related field is typically expected for senior roles with this level of experience.

Experience: Minimum of ten years of documented experience in service design within either the private or public sector.

Required Skills:

• Minimum ten years of documented service design experience in business or public sector environments.

• Proven experience in the automotive or other technology-heavy industries.

• Demonstrated experience managing the full service design process in complex ecosystems, from insight generation to implementation.

• Deep knowledge of user-centered methodologies, including customer insight work, service blueprinting, and customer journey mapping.

• Strong business acumen and the ability to connect design insights to strategic decision-making.

• Proven experience in consulting and client-facing roles.

• Skilled in designing and facilitating workshops, including for executive-level participants.

• Excellent command of both Swedish and English, spoken and written.

Preferred Skills:

• Experience with traditional business development tools such as business modeling, business case development, and competitor/trend analysis.

• Strong business sense and understanding of business strategy, budgets, timelines, and pricing.

📝 Enhancement Note: The requirement for "at least ten years of documented experience" clearly places this role at a senior or expert level. The preference for "business modeling, business case, and competitor/trend analysis" suggests a need for strategic business thinking alongside design expertise, common in consulting roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of five complex service design projects, demonstrating a clear progression from initial problem definition to successful implementation and measurable impact.

• Include examples of detailed service blueprints, customer journey maps, and user research findings that illustrate your analytical and strategic thinking.

• Provide case studies highlighting your experience in facilitating workshops with diverse stakeholders, including executive leadership.

• Demonstrate your ability to translate insights into tangible concepts and prototypes, with examples of how these were iterated upon and refined.

Process Documentation:

• Clearly articulate your approach to user research and insight generation, detailing methodologies used and how findings were synthesized.

• Document your process for service blueprinting and customer journey mapping, explaining how these tools drive strategic decisions.

• Illustrate your methods for workshop design and facilitation, emphasizing how you ensure engagement and achieve desired outcomes.

• Explain your prototyping and concept development process, including tools and techniques used for iterative refinement.

• Detail how you measure the success of implemented service designs and contribute to continuous improvement cycles.

📝 Enhancement Note: Given the senior experience requirement and consulting context, a robust portfolio demonstrating end-to-end project ownership, strategic impact, and client management is expected. The emphasis on "insight to implementation" and linking design to "strategic decisions" necessitates portfolio pieces that showcase this full lifecycle and business relevance.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for experienced Service Designers (10+ years) in Gothenburg, Sweden, with a consulting focus, the estimated salary range is approximately 65,000 - 85,000 SEK per month. This can vary based on the specific client projects, individual negotiation, and the depth of specialized experience.

Benefits:

• Opportunities for professional development, including advanced training and certifications.

• Access to mentorship programs and continuous learning initiatives.

• A creative and dynamic work environment with strong opportunities for career advancement.

• Collaboration with engaged and knowledgeable colleagues, fostering a strong sense of community.

• A culture that actively encourages initiative and innovation.

• Competitive benefits package, including adherence to collective agreements.

Working Hours:

The standard working hours are approximately 40 hours per week, with flexibility often provided to accommodate client needs and project timelines. Hybrid work arrangements are standard, allowing for a balance between office-based collaboration and remote work.

📝 Enhancement Note: The provided information is for estimation purposes. Salary ranges for senior consulting roles in Sweden are competitive, and the specific benefits mentioned align with industry standards for professional services firms. The "40 hours per week" is a standard baseline, but consulting often involves project-dependent flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Services, IT Consulting, Technology. Nexer Group, through Nexer Maverick, operates within the digital transformation and consulting space, helping organizations evolve through strategy, creativity, and digital technology.

Company Size: Nexer Group is a significant international player with offices in multiple countries, including Sweden, India, and Colombia. This suggests a medium-to-large enterprise structure, offering the stability and resources of a larger organization while Maverick likely maintains a more agile, specialized unit feel.

Founded: Nexer Group has a history rooted in IT services, evolving and expanding its offerings. Being a privately owned company with a human focus implies a culture that values employee well-being and long-term relationships.

Team Structure:

• The Experience Team within Nexer Maverick is comprised of specialists in service design, business design, CX, UX & UI, accessibility, and innovation.

• This role reports into a leadership position within the Experience Team, likely a Head of Experience or similar senior management role.

Methodology:

• Nexer Maverick focuses on combining strategy, creativity, and digital technology to drive organizational development.

• Their approach likely involves agile methodologies, user-centered design principles, and data-driven decision-making to deliver impactful digital services.

• Emphasis is placed on understanding user needs and business objectives to create holistic solutions.

Company Website: https://nexergroup.com/

📝 Enhancement Note: The description of Nexer Maverick as a "full-service agency within digital services" and its location within the broader Nexer Group indicates a specialized unit focused on digital transformation consulting, leveraging the resources of a larger IT services firm. The mention of an "Experience-Team" highlights a commitment to user-centric design and customer experience.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Service Designer, requiring a minimum of 10 years of experience. It implies a high degree of autonomy, strategic input, and the ability to lead complex projects independently. This is not an entry-level or mid-level position but one for seasoned professionals expected to mentor others and influence client strategy.

Reporting Structure: The Service Designer will likely report to a manager or director within the Experience Team at Nexer Maverick (e.g., Head of Service Design, Head of Experience). They will work cross-functionally with other specialists and directly with client stakeholders at various organizational levels.

Operations Impact: The Service Designer's impact is directly tied to driving successful digital transformations for clients. By improving user experiences and streamlining service processes, they contribute significantly to client satisfaction, operational efficiency, customer loyalty, and ultimately, revenue growth and market positioning for the client organizations. For Nexer Maverick, successful client delivery translates to repeat business and a strong reputation.

Growth Opportunities:

• Specialization & Leadership: Opportunity to deepen expertise in specific areas of service design or expand into related fields like business design or CX strategy. Potential to lead larger client engagements or manage teams of designers.

• Skill Development: Access to training, certifications, and mentorship programs offered by Nexer Group to enhance technical and consulting skills. This could include advanced workshops on strategy, facilitation, or emerging design trends.

• Industry Exposure: Working with diverse clients across sectors like finance, automotive, and public administration provides broad industry knowledge and a rich portfolio of experiences.

• Internal Contribution: Opportunities to contribute to Nexer Maverick's internal knowledge base, service offerings, and innovation initiatives.

📝 Enhancement Note: The 10+ year experience requirement and the consulting nature of the role suggest significant growth potential beyond individual contribution, including leadership and strategic advisory roles within the firm.

🌐 Work Environment

Office Type: Nexer Maverick operates within Nexer Group's offices, which are described as modern and collaborative. Given the hybrid work model, the office environment is designed to facilitate teamwork, client meetings, and creative sessions.

Office Location(s): The primary location for this role is Göteborg (Gothenburg), Sweden, at Lindholmspiren 9. Nexer Group also has offices in Stockholm and Malmö, Sweden, and international satellite offices in Bangalore and Medellín.

Workspace Context:

• The environment is characterized by a blend of independent work and collaborative efforts, supporting both focused design tasks and team-based problem-solving.

• Access to necessary tools and technologies for service design, prototyping, and client presentations is a given.

• Opportunities for interaction with a diverse range of specialists within the Experience Team and other Nexer departments are abundant, fostering a rich learning and collaborative atmosphere.

Work Schedule: The role is full-time, typically around 40 hours per week. While there's a standard schedule, the consulting nature of the work may require flexibility to meet client deadlines and project demands. The hybrid model allows for a degree of autonomy in managing the work schedule.

📝 Enhancement Note: The hybrid nature and collaborative team structure suggest an environment that balances focused work with dynamic team interaction, typical of modern consulting firms.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess alignment with the experience and skill requirements.

• First Interview: Typically with a hiring manager or senior team member from Nexer Maverick's Experience Team. This will focus on your background, experience with service design methodologies, and motivation for the role. Be prepared to discuss your approach to complex client challenges.

• Portfolio Presentation/Case Study: You will likely be asked to present a selection of your most relevant service design projects from your portfolio. Prepare to walk through your process, the challenges faced, your contributions, and the outcomes achieved, with a focus on client impact and business value.

• Second Interview/Team Fit: This may involve meeting with additional team members or leadership to assess cultural fit, collaboration style, and strategic thinking. You might be presented with a hypothetical scenario or challenge to gauge your problem-solving approach.

• Final Interview: Potentially with senior leadership to discuss strategic alignment, long-term career goals, and finalize offer details.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 projects that best demonstrate your 10+ years of experience, focusing on complex challenges, automotive/tech industry examples, and end-to-end process execution.

• Highlight Process & Impact: For each project, clearly outline the problem, your role, the methodologies used (service blueprinting, user research, etc.), your specific contributions, and the measurable outcomes or business value delivered.

• Showcase Facilitation Skills: Include examples or descriptions of how you designed and led workshops, especially with senior stakeholders.

• Demonstrate Business Acumen: Emphasize how your design solutions aligned with business goals, strategy, and financial considerations.

• Tailor to Nexer: Research Nexer Maverick's work and clients to frame your portfolio presentation in a way that resonates with their focus areas.

Challenge Preparation:

• Be ready to discuss how you would approach a typical service design challenge for a client in the automotive or public sector.

• Prepare to articulate your thought process for identifying user needs, mapping current states, and designing future service offerings.

• Practice explaining complex design concepts clearly and concisely, as you may need to present to non-designers.

• Consider how you would handle stakeholder resistance or conflicting priorities within a client project.

📝 Enhancement Note: Given the senior level and consulting context, the interview process will heavily weigh practical experience, strategic thinking, and client-facing capabilities, with a strong emphasis on portfolio demonstration.

🛠 Tools & Technology Stack

Primary Tools:

• Service Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), Miro, Mural, Lucidchart, Smaply (for journey mapping).

• User Research & Analysis: Tools for surveys (e.g., SurveyMonkey, Typeform), user testing platforms (e.g., UserTesting.com), qualitative data analysis software.

• Visualization & Presentation: PowerPoint, Keynote, Google Slides for presenting findings and concepts to clients.

Analytics & Reporting: While not the primary focus, an understanding of how to interpret analytics from user behavior and business performance data is beneficial. Familiarity with tools like Google Analytics or similar platforms could be advantageous.

CRM & Automation: While direct CRM management might not be a core task, understanding how service design impacts customer journeys within CRM systems and potentially influencing automation strategies is a plus. Awareness of platforms like Salesforce or HubSpot from a customer experience perspective is beneficial.

📝 Enhancement Note: The role requires proficiency in a wide array of design and collaboration tools. The emphasis is on the application of these tools within the service design process, rather than deep technical expertise in analytics or CRM systems themselves.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core principle is placing the user at the heart of all design decisions, ensuring that services meet genuine needs and deliver exceptional experiences.

• Collaboration: A strong emphasis on working together across disciplines and with clients to co-create solutions. Open communication and knowledge sharing are paramount.

• Innovation: Encouragement to explore new ideas, technologies, and methodologies to drive innovative service solutions.

• Business Impact: A focus on delivering tangible business value and strategic outcomes for clients, ensuring that design efforts are aligned with commercial objectives.

• Continuous Improvement: A culture that values learning, adaptation, and refining processes and services based on feedback and results.

Collaboration Style:

• Cross-Functional Integration: Seamless collaboration with UX/UI designers, business strategists, developers, and other specialists to ensure holistic service delivery.

• Client Partnership: Building strong, trusting relationships with clients, acting as a strategic partner rather than just a vendor.

• Open Feedback: A culture where constructive feedback is welcomed and utilized to enhance both individual contributions and team performance.

• Knowledge Sharing: Actively participating in sharing insights, best practices, and learnings within the team and the wider organization.

📝 Enhancement Note: The company culture is geared towards a collaborative, innovative, and user-focused approach to digital service development, with a strong emphasis on delivering measurable business results for clients.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Stakeholder Landscapes: Managing diverse expectations, priorities, and potential conflicts among various client stakeholders requires strong diplomacy and strategic communication skills.

• Translating Insight into Action: Effectively bridging the gap between user research findings and tangible, implementable service solutions can be challenging, especially in large organizations.

• Driving Adoption of New Services: Ensuring that designed services are successfully adopted by users and integrated into existing organizational processes requires careful change management and ongoing support.

• Balancing User Needs with Business Constraints: Finding optimal solutions that satisfy user demands while adhering to budget, timeline, and technical limitations is a constant balancing act.

• Keeping Pace with Evolving Technologies: Staying current with new digital trends, tools, and methodologies to ensure service designs are innovative and future-proof.

Learning & Development Opportunities:

• Advanced Service Design Techniques: Opportunities to attend workshops, conferences, and training on cutting-edge service design methodologies and tools.

• Cross-Disciplinary Learning: Exposure to UX/UI, business strategy, CX, and innovation practices within Nexer Maverick, allowing for skill broadening.

• Leadership Development: Potential pathways to lead larger projects, manage client accounts, or mentor junior designers, fostering leadership capabilities.

• Industry Exposure: Gaining deep insights into various industries (automotive, finance, public sector) through diverse client projects, expanding professional knowledge base.

• Certifications & Formal Training: Support for pursuing relevant professional certifications or advanced degrees that align with career growth.

📝 Enhancement Note: The challenges highlight the strategic and interpersonal demands of a senior consulting role, while the growth opportunities emphasize continuous professional development and career progression within the firm.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to navigate conflicting priorities from multiple senior stakeholders on a service design project. How did you resolve it?" (Focus on stakeholder management, negotiation, and strategic alignment).

• "Walk me through your process for conducting user research and synthesizing insights to inform a service strategy for a complex client." (Highlight methodology, analytical skills, and insight-to-strategy linkage).

• "How do you ensure that a service design concept is not only user-friendly but also commercially viable and technically feasible?" (Demonstrate business acumen, strategic thinking, and practical execution).

Company & Culture Questions:

• "What interests you about Nexer Maverick specifically, and how do you see your skills contributing to our team and client projects?" (Research Nexer's portfolio, values, and target industries).

• "How do you approach collaboration within a cross-functional team, especially when working with developers or business strategists?" (Emphasize teamwork, communication, and understanding of different disciplines).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each selected project, clearly define the client's challenge, your specific role and responsibilities, the methodologies you employed, the key insights you uncovered, the solutions you designed, and the measurable impact or business outcomes achieved.

• Quantify Where Possible: Use data and metrics to demonstrate the success of your designs. If direct ROI is not available, use proxies like improved user satisfaction scores, efficiency gains, or adoption rates.

• Showcase Your Process: Visually represent your journey – from initial research, through ideation and prototyping, to implementation. Use diagrams, mockups, and user journey maps.

• Be Prepared for Deep Dives: Anticipate detailed questions about your design choices, the rationale behind your methodologies, and how you handled specific challenges or constraints.

• Connect to Nexer's Work: Frame your examples to highlight how your experience aligns with the types of projects and clients Nexer Maverick typically engages with.

📝 Enhancement Note: Preparation should focus on demonstrating not just design skills, but also strategic thinking, client management, and the ability to drive tangible business results in a consulting context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Nexer Group Teamtailor portal.

• Portfolio Customization: Curate your portfolio to prominently feature your 10+ years of service design experience, emphasizing complex projects, automotive/tech industry relevance, and end-to-end process execution. Tailor the presentation to highlight your strategic thinking and business impact.

• Resume Optimization: Ensure your CV clearly articulates your extensive experience in service design, client consulting, and workshop facilitation. Use keywords from the job description like "service design," "user research," "service blueprinting," "stakeholder management," and "automotive industry." Quantify achievements where possible.

• Interview Preparation: Practice articulating your project case studies with a focus on problem-solution-outcome. Prepare to discuss your approach to client challenges, stakeholder management, and your understanding of business strategy. Rehearse your answers to common strategy and behavioral questions.

• Company Research: Thoroughly research Nexer Group and Nexer Maverick. Understand their mission, values, client portfolio, and recent work. Be prepared to discuss how your skills and experience align with their specific focus on digital services and innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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