Engineer I: Engine Design & Systems Integration - 30K Propulsion Systems Analysis Field Support Engineer (Onsite)

📍 Job Overview

Job Title: Engineer I: Engine Design & Systems Integration - 30K Propulsion Systems Analysis Field Support Engineer (Onsite) Company: RTX (Pratt & Whitney) Location: East Hartford, Connecticut, United States Job Type: FULL_TIME Category: Engineering / Operations Support Date Posted: 2025-08-05 Experience Level: Early Career (0-2 years) Remote Status: Onsite

🚀 Role Summary

• This role focuses on providing critical field support for the Geared Turbofan PW1100G-JM engine program, a key area within aerospace propulsion systems engineering.
• The position involves in-depth systems analysis of fielded engine events, leveraging data to monitor performance, diagnose issues, and ensure operational reliability.
• It requires a strong foundation in engineering principles, with an emphasis on performance trending, engine deterioration modeling, and component analysis.
• The role necessitates collaboration with airline customers and internal engineering teams, requiring excellent technical communication and problem-solving skills within a dynamic GTM (Go-To-Market) support context.

📝 Enhancement Note: While the job title leans towards "Engineer," the responsibilities and required skills, particularly in field support, data analysis, and customer interaction, align significantly with operational support functions often found in Revenue Operations or GTM Operations, but within a highly technical aerospace engineering domain. The focus on performance analysis, troubleshooting, and ensuring product operability in the field maps directly to operational efficiency and customer success metrics critical in operations roles.

📈 Primary Responsibilities

• Perform detailed event support for fielded PW1100G-JM engines, including thorough review and analysis of system data from field sources.
• Actively monitor the performance of the PW1100G-JM engine fleet, with a specific focus on performance trending, engine deterioration modeling, and diagnosing trend shifts through component-level analysis.
• Provide essential technical guidance and support to PW1100G airline customers, acting as a key point of contact for operational inquiries and issue resolution.
• Contribute to data analytics initiatives by utilizing field data sources and advanced big data tools to extract actionable insights and identify performance improvements.
• Support root cause investigations for engineering issues, such as component failures, by leveraging event data, fleet usage data, and sophisticated aero-thermal models.
• Ensure the safe field operation of reliable Pratt & Whitney engines by analyzing engine operability, performance characteristics, and product usage patterns.
• Generate and deliver comprehensive technical presentations and reports to program stakeholders, leadership, and external customers, effectively communicating findings and recommendations.
• Represent the engine design and systems integration discipline on cross-functional teams, collaborating with various systems and component groups, as well as with airframe customers to ensure seamless integration and support.

📝 Enhancement Note: The responsibilities highlight a strong operational focus on post-sale product performance and customer support. The emphasis on analyzing field data, diagnosing issues, and providing technical guidance to customers directly translates to maintaining customer satisfaction and product reliability, which are core operational outcomes. The mention of "Root Cause investigations" and "aero-thermal models" points to a deep dive into operational performance issues that require analytical rigor.

🎓 Skills & Qualifications

Education:

• Bachelor of Science (BS) degree in Science, Technology, Engineering, or Mathematics (STEM) is a mandatory requirement.

Experience:

• 0-2 years of experience post-graduation in an engineering or technical support role.
• Experience in process adherence and data-driven problem-solving is crucial for analyzing engine performance and customer issues.

Required Skills:

• Systems Analysis: Ability to analyze complex engine systems, understand interdependencies, and diagnose performance issues.
• Data Analytics: Proficiency in analyzing large datasets to identify trends, patterns, and anomalies in engine performance data.
• Technical Communication: Skill in articulating complex technical information clearly and concisely through presentations and reports to diverse audiences, including customers and internal stakeholders.
• Python: Foundational knowledge or experience in Python for data manipulation, analysis, and scripting.
• Problem-Solving: Strong analytical and critical thinking skills to troubleshoot engine operational issues and develop effective solutions.

Preferred Skills:

• Turbofan Engine Hardware: Familiarity with the physical components and operational principles of turbofan engines.
• Data Visualization Tools: Experience with tools like Tableau, Power BI, or similar platforms for creating insightful dashboards and reports.
• Engine Performance & Operability Concepts: Understanding of how engines perform under various conditions and the factors affecting their operability.
• Team Collaboration: Proven ability to work effectively within cross-functional teams, contributing to shared goals and innovative solutions.
• Customer Engagement: Experience interacting with external customers, providing technical support, and managing relationships.

📝 Enhancement Note: The preferred skills in data analytics, visualization, and Python are highly relevant to operations roles focused on performance management and reporting. The emphasis on "operability concepts" and "customer engagement" further bridges the gap between engineering and operational support, highlighting the need for individuals who can translate technical data into actionable customer-facing insights and solutions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate analytical processes used to diagnose and resolve technical issues in a complex system.
• Showcase examples of data analysis workflows, including data collection, cleaning, analysis, and interpretation of results, preferably related to performance metrics.
• Present evidence of system integration understanding, perhaps through case studies on how different components or subsystems interact and affect overall performance.
• Quantify improvements or resolutions achieved through analytical work, highlighting any impact on efficiency, reliability, or cost reduction where applicable.

Process Documentation:

• Illustrate the process for monitoring and trending performance data for critical systems or products.
• Document methodologies for root cause analysis and troubleshooting, including the steps taken to identify and resolve issues.
• Detail processes for customer interaction and technical support, including communication protocols and issue escalation procedures.

📝 Enhancement Note: While not explicitly stated as a "portfolio" requirement in the traditional sense for operations roles, the nature of the job—field support, data review, and technical guidance—implies a need for candidates to demonstrate their analytical methodologies and problem-solving processes. A candidate's ability to articulate these processes, perhaps through past projects or academic work, will be critical. This aligns with operations expectations for demonstrating process efficiency and analytical rigor.

💵 Compensation & Benefits

Salary Range:

• $55,000 - $107,000 USD per year.
• This range is representative of all experience levels, with the final offer dependent on factors such as role responsibilities, candidate experience, location, education, and specific skills.

Benefits:

• Eligible for comprehensive benefits including:
  • Medical, Dental, and Vision insurance
  • Life Insurance, Short-Term Disability, and Long-Term Disability coverage
  • 401(k) plan with company match
  • Flexible Spending Accounts
  • Flexible Work Schedules
  • Employee Assistance Program
  • Employee Scholar Program (on Day 1)
  • Parental Leave
  • Paid Time Off and Holidays
• Specific benefits may vary based on the business unit and whether the position is covered by a collective-bargaining agreement.
• Eligible for annual short-term and/or long-term incentive compensation programs, subject to individual performance, business unit, and company performance.

Working Hours:

• Standard full-time working hours are expected, typically around 40 hours per week, with the possibility of flexible work schedules as indicated in the benefits.

📝 Enhancement Note: The salary range is broad, typical for entry-level to mid-level roles within large engineering organizations. The extensive benefits package is competitive and common for established corporations like RTX, offering significant value beyond base compensation, which is important for operations professionals seeking stability and comprehensive support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aerospace & Defense, Manufacturing, Technology. Pratt & Whitney is a leader in designing, manufacturing, and servicing aircraft engines, contributing significantly to the aviation industry. Company Size: RTX is a very large, global corporation, employing tens of thousands of people worldwide. Pratt & Whitney itself is a major division within RTX. This scale offers stability and extensive resources but may also mean more structured processes. Founded: Pratt & Whitney was founded in 1925, boasting a long history of innovation in aviation propulsion. This heritage suggests a culture that values deep technical expertise and long-term vision.

Team Structure:

• The role is within the Pratt & Whitney Engine Design & Systems Integration (EDSI) organization, specifically focused on the PW1100G-JM engine program.
• This team is responsible for the overall engine system-level definition, performance, operability, and integration.
• The role involves close collaboration with various cross-functional teams, including component engineering groups, other systems engineering teams, and external customers (airline customers, MROs).
• The position is part of the Engineering Development Program (EDP), indicating a structured rotational program designed for early-career engineers to gain broad experience and develop leadership skills.

Methodology:

• The team likely employs rigorous engineering methodologies, including systems engineering principles, data-driven analysis, and adherence to strict aerospace standards.
• Emphasis is placed on performance trending, deterioration modeling, and root cause analysis using data and simulation tools.
• Collaboration and clear communication are essential for integrating complex engine systems and supporting customer needs effectively.

Company Website: https://www.prattwhitney.com/

📝 Enhancement Note: The company's scale and heritage in aerospace imply a culture of precision, innovation, and continuous improvement. The EDP program suggests a strong investment in employee development, which is attractive to early-career professionals seeking growth. The cross-functional nature of the work is typical of operations environments where collaboration is key to achieving GTM success.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level (Engineer I) position within a specialized engineering field that has strong operational parallels. Early career engineers in this role are expected to learn foundational concepts and contribute to established processes. Reporting Structure: This role is part of the Engineering Development Program (EDP), implying rotations through different teams and functions. The direct reporting structure will vary by rotation but is likely to be to an engineering manager or lead within the specific team. Operations Impact: While primarily an engineering role, its operational impact is significant. By ensuring the reliable and efficient performance of fielded engines, this role directly influences customer satisfaction, operational uptime for airlines, maintenance costs, and ultimately, Pratt & Whitney's reputation and revenue generation in the commercial aviation market.

Growth Opportunities:

• Programmatic Growth: Successful completion of the EDP rotations can lead to more specialized roles within engine design, systems integration, or field technical support, potentially advancing to Senior Engineer or Lead Engineer positions.
• Skill Development: Opportunities to learn advanced aerospace engineering principles, data analytics techniques, and customer relationship management skills. The EDP program is specifically designed for this.
• Leadership Potential: The rotational nature of the EDP program is intended to identify and cultivate future leaders within Pratt & Whitney, offering exposure to different management styles and project leadership opportunities.

📝 Enhancement Note: For an operations-minded candidate, this role offers a unique pathway to understand the deep technical underpinnings of a complex product. Growth can be charted toward roles in product management, technical account management, or operational strategy within the aerospace sector, leveraging both engineering expertise and operational acumen.

🌐 Work Environment

Office Type: The role is explicitly defined as "Onsite" and located at the Pratt & Whitney facility in East Hartford, CT. This implies working within a corporate office environment that may also include access to engineering labs or testing facilities. Office Location(s): The primary work location is PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA. Workspace Context:

• The workspace will likely be collaborative, with opportunities to interact with other engineers, analysts, and support staff on the PW1100G-JM program.
• Access to advanced engineering software, data analysis tools, and potentially specialized hardware or simulation environments is expected.
• The environment fosters continuous learning and problem-solving, with a strong emphasis on technical rigor and data-driven decision-making.

Work Schedule:

• The standard work schedule is likely Monday through Friday, aligning with typical business hours.
• Flexibility in work schedules may be available as indicated by the benefits, though the "Onsite" designation means core hours will likely be spent at the physical location.

📝 Enhancement Note: An onsite role in a major aerospace hub like East Hartford provides immersion in a highly technical and collaborative environment. This setting is conducive to learning best practices in operational support and engineering integration from experienced professionals, which is invaluable for career development in operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the resume and application to assess STEM background, GPA, and relevant skills.
• Technical/Behavioral Interviews: Expect questions assessing technical knowledge in engineering principles, data analysis, and problem-solving. Behavioral questions will focus on teamwork, communication, and adaptability, especially within the context of the EDP program.
• Case Study/Problem-Solving Exercise: Candidates may be presented with hypothetical engine performance scenarios or data analysis challenges to assess their analytical approach and problem-solving capabilities.
• Hiring Manager/Team Interviews: Further interviews to gauge cultural fit, alignment with the EDP program, and specific team needs.
• Final Offer: Based on overall assessment across all stages.

Portfolio Review Tips:

• If a portfolio is requested or can be submitted, focus on projects demonstrating analytical skills, data interpretation, and problem-solving methodologies.
• For any academic or personal projects, clearly articulate the problem statement, your approach (including tools and processes used), the results, and any quantifiable impact.
• Highlight experience with data analysis tools, scripting languages (like Python), and performance monitoring.
• If possible, showcase projects that involved cross-functional collaboration or communication of technical findings.

Challenge Preparation:

• Familiarize yourself with basic engine performance concepts and operability.
• Review common data analysis techniques and how to interpret trends.
• Practice articulating technical problems and solutions clearly and concisely.
• Be prepared to discuss your strengths in teamwork, communication, and adaptability, drawing on examples from your academic or internship experiences.

📝 Enhancement Note: For operations-focused candidates, framing academic projects or internships in terms of process improvement, data-driven decision-making, and stakeholder communication will be key. Demonstrating an understanding of how technical performance translates into business impact (e.g., customer satisfaction, cost efficiency) will resonate well.

🛠 Tools & Technology Stack

Primary Tools:

• Data Analysis & Simulation: Expected to utilize specialized aerospace engineering software for performance modeling, simulation, and data analysis. This could include tools like NPSS (Numerical Propulsion System Simulation), PROOSIS, or similar proprietary systems.
• Data Analytics & Visualization: Python is explicitly mentioned as preferred. Tools like MATLAB, Excel, and potentially business intelligence platforms (e.g., Tableau, Power BI) for data visualization and reporting will likely be used.
• CRM & Automation: While not directly customer-facing in a sales CRM sense, there will be systems for tracking customer interactions, support tickets, and engine event data. Automation might be used for data processing or reporting tasks.
• Integration: Understanding system integration implies familiarity with how different engineering software and data platforms communicate.

📝 Enhancement Note: Proficiency in Python and data analysis tools is a strong indicator of the operational skill set required. For candidates coming from non-aerospace backgrounds, demonstrating transferable skills in data handling, analytical software, and process automation will be crucial.

👥 Team Culture & Values

Operations Values:

• Innovation: Pratt & Whitney values innovation in engine design and performance enhancement.
• Integrity: A strong emphasis on ethical conduct and upholding standards in all aspects of work.
• Excellence: Commitment to high performance, quality, and continuous improvement in engineering and operations.
• Teamwork: Collaboration is essential for tackling complex engineering challenges and supporting customer needs.
• Customer Focus: Dedication to meeting and exceeding customer expectations in product performance and support.

Collaboration Style:

• Cross-functional collaboration is a cornerstone of this role, requiring engineers to work with diverse teams across different disciplines.
• Expect a culture of open communication, where technical feedback and diverse perspectives are valued.
• The EDP program likely encourages knowledge sharing and mentorship among participants and with experienced engineers.

📝 Enhancement Note: The values of excellence, teamwork, and customer focus are directly transferable to operations environments. Candidates who can demonstrate how they have applied these values in previous roles, particularly in driving efficiency or improving customer outcomes, will align well with the team's expectations.

⚡ Challenges & Growth Opportunities

Challenges:

• Learning Curve: Mastering complex aerospace engineering concepts and proprietary systems requires significant learning.
• Data Volume & Complexity: Analyzing vast amounts of highly technical engine data can be challenging.
• Customer Expectations: Meeting the high performance and reliability expectations of commercial airline customers.
• Cross-functional Coordination: Effectively navigating and collaborating with multiple internal departments and external stakeholders.

Learning & Development Opportunities:

• Formal Rotational Program (EDP): Structured exposure to different facets of engine engineering and operations.
• On-the-job Training: Practical experience and mentorship from seasoned professionals.
• Employee Scholar Program: Potential for tuition reimbursement for advanced degrees or certifications.
• Industry Exposure: Working with cutting-edge propulsion technology and major global customers provides invaluable industry experience.

📝 Enhancement Note: The challenges present opportunities for developing robust analytical, problem-solving, and communication skills, all highly valued in operations. The structured learning environment is a significant advantage for career growth.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you approach analyzing a sudden drop in fleet-wide engine performance? What steps would you take to diagnose the root cause?" (Focus on structured analysis, data sourcing, and stakeholder communication.)
• Collaboration & Stakeholder Management: "Describe a time you had to explain a complex technical issue to a non-technical audience or customer. How did you ensure they understood?" (Highlight communication clarity, empathy, and tailoring the message.)
• Problem-Solving: "Walk me through a challenging technical problem you solved. What was your process, and what was the outcome?" (Emphasize methodical approach, use of data, and impact.)

Company & Culture Questions:

• "Why are you interested in Pratt & Whitney and the Engineering Development Program?" (Showcase understanding of the company's mission, technology, and the EDP's value.)
• "How do you approach working in a team environment, especially when collaborating with different departments?" (Discuss collaborative techniques and experience with cross-functional work.)
• "How do you measure the success of your work, particularly in ensuring product reliability or customer satisfaction?" (Connect technical tasks to operational outcomes and impact.)

Portfolio Presentation Strategy:

• If presenting a project, structure it clearly: Problem, Your Solution/Process, Results, Impact.
• Quantify achievements whenever possible (e.g., "Improved data processing time by X%", "Identified Y performance anomalies").
• Be prepared to discuss your specific role and contributions, especially in team projects.
• Clearly articulate the tools and methodologies you used and why.

📝 Enhancement Note: Frame your answers to highlight operational thinking: process efficiency, data-driven decisions, customer impact, and cross-functional collaboration. Even in an engineering context, demonstrating these operational competencies will set you apart.

📌 Application Steps

To apply for this operations support position:

• Submit your application through the provided Workday link, ensuring all sections are completed accurately.
• Resume Optimization: Tailor your resume to highlight STEM education, any relevant technical skills (Python, data analysis), problem-solving experience, and any instances of customer interaction or technical support. Quantify achievements where possible.
• Portfolio Preparation: If you have relevant projects (academic, personal, or internship), prepare to discuss them focusing on your analytical process, data usage, and problem-solving methodology. Even without a formal portfolio, be ready to speak to project experiences.
• Interview Practice: Prepare for technical questions related to basic engineering concepts and data analysis. Practice behavioral questions focusing on teamwork, communication, and adaptability, using the STAR method.
• Company Research: Familiarize yourself with Pratt & Whitney's mission, key products (like the PW1100G-JM engine), and the values of RTX. Understand the purpose and structure of the Engineering Development Program (EDP).

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.