ELV Design Manager
📍 Job Overview
Job Title: ELV Design (Sr.) Manager Company: DayOne Location: Hong Kong Job Type: Full-Time Category: Operations - Data Center Infrastructure/Engineering Date Posted: October 27, 2025 Experience Level: 5-10 years Remote Status: On-site
🚀 Role Summary
- Spearhead the design and implementation of comprehensive Extra Low Voltage (ELV) systems within high-performance data centers, encompassing ICT infrastructure, structured cabling, and advanced security solutions.
- Drive technical oversight and project lifecycle management for ELV systems, ensuring alignment with international client requirements and industry best practices for data center construction.
- Foster cross-functional collaboration with project teams, contractors, and international clients to resolve complex on-site technical issues and ensure seamless project delivery.
- Champion the adoption of cutting-edge ELV technologies, evaluating their potential application to enhance data center efficiency, automation, and overall operational performance.
- Lead the review and management of design consultants, detailed design documents, bidding processes, and tender materials for ELV systems.
📝 Enhancement Note: This role is a senior position focused on the technical design and implementation of ELV systems, specifically tailored for data center environments. The emphasis on international clients, specific infrastructure elements (duct banks, manholes), and data center automation suggests a strategic operations role focused on building and maintaining critical infrastructure. The "Sr." in the title indicates a leadership component, likely involving mentorship and project ownership.
📈 Primary Responsibilities
- Manage and guide design consultants through the detailed design phase of ELV systems, including ICT infrastructure, structured cabling, network, security (TVRA, CCTV, ACS, FIDS, VMS, ISMS), and video conferencing systems.
- Review and approve detailed design documents, ensuring compliance with project specifications, international client requirements, and relevant industry standards.
- Oversee and manage the bidding process for ELV system components and services, including the review of tender documents and materials.
- Provide critical technical support and act as a liaison with international clients, addressing their specific cabling infrastructure design and construction needs, such as underground duct banks, secure trunking, cable baskets, fiber runners, POE, and telco manhole coordination.
- Collaborate closely with project management, construction teams, contractors, and other internal departments to proactively identify and resolve on-site technical issues throughout the project lifecycle.
- Conduct research and evaluate the potential application of emerging ELV technologies and intelligent data center automation solutions to improve monitoring, control systems, and minimize manual intervention.
- Ensure adherence to construction standards, including testing protocols, process standards, and acceptance documentation requirements for all ELV installations.
- Provide technical expertise and guidance on Building Management Systems (BMS), Building Automation (BA), and Fire Alarm Systems as preferred qualifications.
- Perform other assigned tasks and responsibilities as directed by superiors to support overall project and company objectives.
📝 Enhancement Note: The responsibilities clearly delineate a senior engineering and project management function within the data center operations domain. The emphasis on client liaison, international standards, and specific infrastructure components points to a role requiring deep technical expertise and strong stakeholder management skills. The "preferred" items highlight an increasing focus on automation and integrated systems within modern data center operations.
🎓 Skills & Qualifications
Education:
- Bachelor's degree or higher in a relevant field (e.g., Electrical Engineering, Computer Engineering, Telecommunications Engineering, or a related discipline).
- Significant ELV experience will be considered as an alternative to a formal degree for exceptional candidates.
Experience:
- Minimum of 5 years of progressive experience in ELV system implementation and management.
- Proven track record of independently managing the entire lifecycle of ELV system projects from design to commissioning.
- Experience working effectively with design consultants, contractors, and within data center companies.
Required Skills:
- ELV Systems Expertise: Deep understanding and practical experience with a wide range of ELV systems, including ICT infrastructure, structured cabling, network, security (TVRA, CCTV, ACS, FIDS, VMS, ISMS), and video conferencing systems.
- Technical Design & Review: Ability to manage and review detailed design documents, ensuring technical accuracy and compliance with international standards and client-specific requirements.
- Project Lifecycle Management: Proven ability to manage ELV projects from conception through to successful implementation and handover.
- Client & Stakeholder Liaison: Excellent written and verbal communication skills in both English and Mandarin, facilitating effective communication with diverse international clients and internal teams.
- Technical Support & Problem-Solving: Strong analytical and problem-solving capabilities to address complex on-site technical challenges and provide robust solutions.
- Software Proficiency: Proficient in AutoCAD for drawing and design review, as well as Microsoft Word, PowerPoint, and Excel for documentation, reporting, and presentations.
- Industry Standards Knowledge: Familiarity with ELV industry standards, regulations, and construction best practices (e.g., testing, process, and acceptance documentation).
- Teamwork & Initiative: High sense of responsibility, strong work ethic, ability to handle pressure, and excellent teamwork skills.
Preferred Skills:
- Extensive experience managing ELV systems for large-scale data center or high-precision factory projects, demonstrating strong management capabilities in facility design and delivery.
- Hands-on experience commissioning at least one ELV product and a solid understanding of the technical principles of mainstream ELV systems.
- Experience with international projects, understanding cross-cultural nuances in project execution.
- Familiarity with Building Management Systems (BMS), Building Automation (BA) systems, and Fire Alarm Systems.
- Understanding of large-scale electrical and cooling DC infrastructure principles.
- Research and implementation experience in intelligent data center automation solutions.
📝 Enhancement Note: The emphasis on both English and Mandarin proficiency highlights the international nature of DayOne's operations and client base in Asia. The requirement for AutoCAD proficiency is standard for design roles, but its inclusion here reinforces the hands-on nature of the design review process. The preferred qualifications point towards a forward-thinking approach to data center operations, valuing automation and integrated systems.
📊 Process & Systems Portfolio Requirements
Portfolio Essentials:
- Design Documentation Showcase: Include examples of detailed ELV system designs, schematics, and layout drawings for ICT, security, and A/V systems, demonstrating proficiency in AutoCAD and adherence to industry standards.
- Project Management Case Studies: Present case studies detailing the management of ELV system implementation projects from conception to completion, highlighting challenges overcome, solutions implemented, and successful outcomes.
- Client/Consultant Collaboration Examples: Showcase instances of effective collaboration with international clients and design consultants, illustrating communication strategies and problem-solving approaches.
- Technical Issue Resolution: Provide examples of how complex technical issues encountered during ELV system installation or commissioning were analyzed, resolved, and documented.
- Technology Assessment Reports: Include any reports or analyses conducted on emerging ELV technologies or data center automation solutions, demonstrating research capabilities and strategic thinking.
Process Documentation:
- Workflow Design & Optimization: Documented processes for managing design consultant engagements, including scope definition, design review checkpoints, and approval workflows.
- Bidding & Tender Management: Standard operating procedures for managing the ELV system bidding process, from tender document preparation and review to vendor selection and contract negotiation.
- On-Site Issue Resolution Protocols: Established procedures for addressing and resolving technical issues on-site, including escalation paths, root cause analysis, and corrective action documentation.
- Technology Evaluation Framework: A systematic approach for researching, evaluating, and recommending new ELV technologies and automation solutions for data center applications.
- Client Communication Frameworks: Documented communication plans and protocols for engaging with international clients throughout the project lifecycle, ensuring transparency and alignment.
📝 Enhancement Note: For a role like this, a portfolio is crucial. It should not just list projects but demonstrate the candidate's approach to design, project management, and problem-solving within the ELV and data center context. Highlighting international client interaction and the ability to translate technical requirements into actionable designs will be key. The process documentation should reflect a structured and systematic approach to managing complex engineering projects.
💵 Compensation & Benefits
Salary Range:
- Estimated Range: HKD 650,000 - HKD 950,000 per annum (approximately USD 83,000 - USD 122,000)
- Justification: This range is estimated based on the senior nature of the role, 5-10 years of required experience, the specialized ELV and data center infrastructure expertise, and the high cost of living and competitive market for engineering talent in Hong Kong. The location (Hong Kong) and the specific industry (high-performance data centers) also factor into this estimation. This range aligns with senior engineering management positions in similar technical fields in major Asian financial hubs.
Benefits:
- Comprehensive Health Insurance: Coverage for medical, dental, and vision, with potential international coverage options.
- Retirement Savings Plan: Contributions to a local provident fund or equivalent retirement savings scheme.
- Performance Bonuses: Annual bonuses tied to individual and company performance, reflecting the impactful nature of the role.
- Professional Development: Opportunities for continued learning, including industry certifications, training programs, and attendance at relevant conferences.
- Paid Time Off: Generous annual leave, public holidays, and sick leave allowances.
- Relocation Assistance: Potential support for international candidates relocating to Hong Kong.
- Employee Assistance Program: Confidential counseling and support services for employees and their families.
Working Hours:
- Standard working hours are typically 40 hours per week, Monday to Friday.
- Flexibility may be required to accommodate project deadlines, international client time zones, and urgent on-site issues, which may involve occasional overtime or work outside standard hours.
📝 Enhancement Note: The salary range is an estimate for Hong Kong, reflecting the senior level and specialized skills required for an ELV Design Manager in the data center industry. Benefits are typical for a full-time professional role in a global company, with an emphasis on health, long-term savings, and professional growth. The mention of potential relocation assistance acknowledges the international appeal of DayOne.
🎯 Team & Company Context
🏢 Company Culture
Industry: Data Center Development and Operation. DayOne operates within the rapidly expanding digital infrastructure sector, providing critical physical and technological foundations for cloud computing, AI, and digital services. This industry is characterized by high growth, technological innovation, and demanding operational requirements. Company Size: Global presence with a significant and growing workforce, likely in the hundreds to thousands, indicating a well-established but still agile organization. Founded: DayOne is a relatively modern company, likely founded in the last 5-15 years, aligning with the surge in demand for data center capacity. This suggests a culture that is dynamic, forward-thinking, and focused on rapid expansion and technological advancement.
Team Structure:
- ELV Engineering Team: This role will likely be part of a dedicated ELV engineering team, potentially with a mix of senior and junior engineers, specialists in different ELV domains (ICT, security, AV), and project coordinators.
- Reporting Structure: The ELV Design Manager will likely report to a senior engineering director or head of data center infrastructure, with potential oversight of junior design engineers or external consultants.
- Cross-Functional Collaboration: Close collaboration with project management, construction management, operations, IT, security, and client relationship management teams is essential for successful project delivery.
Methodology:
- Data-Driven Design: Emphasis on using data and analytics to inform ELV system design, optimize performance, and predict potential issues.
- Agile Project Execution: Adoption of agile principles for project planning and execution, allowing for flexibility and rapid adaptation to changing requirements and on-site conditions.
- Continuous Improvement: A culture that encourages ongoing assessment of ELV systems, processes, and technologies, with a focus on achieving greater efficiency, reliability, and automation.
- Global Standards Alignment: Commitment to adhering to international design and construction standards while also adapting to local regulations and client-specific needs.
Company Website: https://day-one.us/
📝 Enhancement Note: DayOne's focus on high-performance data centers and global expansion suggests a company culture that values technological leadership, operational excellence, and a fast-paced, results-oriented environment. The ELV Design Manager will operate at the intersection of engineering, project management, and client relations, requiring strong communication and technical acumen.
📈 Career & Growth Analysis
Operations Career Level: Senior Management. This role represents a significant step in an engineering career focused on data center infrastructure. It requires a blend of deep technical expertise in ELV systems, project management acumen, and the ability to influence design and implementation strategies. Reporting Structure: The ELV Design Manager will likely report to a Director or VP of Engineering/Infrastructure. They may have direct reports (junior engineers) or manage external design consultants and vendors. This position offers exposure to senior leadership and strategic decision-making within the company. Operations Impact: This role has a direct and critical impact on DayOne's ability to deliver state-of-the-art data centers. The quality and efficiency of ELV system design directly influence data center reliability, security, performance, and operational costs. Successful implementation ensures client satisfaction and DayOne's reputation as a leading data center provider.
Growth Opportunities:
- Leadership Progression: Potential to advance into a Head of ELV Design, Director of Data Center Infrastructure, or a similar senior leadership role overseeing multiple projects or larger engineering teams.
- Specialization Deepening: Opportunity to become a subject matter expert in advanced areas like intelligent data center automation, AI-driven infrastructure monitoring, or specialized security systems.
- Global Project Exposure: Continued involvement in high-profile international data center projects, expanding global project management and cross-cultural collaboration skills.
- Strategic Contribution: Involvement in strategic planning for new data center developments, technology roadmapping, and vendor relationship management.
- Mentorship Development: Opportunity to mentor junior engineers, fostering the next generation of ELV and data center infrastructure professionals within DayOne.
📝 Enhancement Note: The "Sr." designation and the scope of responsibilities clearly position this as a leadership role with substantial growth potential. DayOne's rapid expansion provides ample opportunities for individuals to take on greater responsibility and advance their careers within the critical and growing data center infrastructure sector.
🌐 Work Environment
Office Type: This role is primarily on-site, involving significant time spent at DayOne's corporate office in Hong Kong for design reviews, client meetings, and team coordination. Office Location(s): Corporate Office-Hong Kong. This central location in a major business hub offers excellent accessibility and proximity to other business partners and clients. The company also has operations/presence in Malaysia, China, and Singapore, which may involve occasional travel.
Workspace Context:
- Collaborative Environment: The office space is expected to foster collaboration, with meeting rooms, project areas, and open-plan sections designed for team interaction and knowledge sharing.
- Technology & Tools: Access to necessary engineering software (AutoCAD, potentially BIM tools), communication platforms, and robust IT infrastructure to support design and project management activities.
- Team Interaction: Regular interaction with a diverse team of engineers, project managers, and international stakeholders, creating a dynamic and engaging work environment.
Work Schedule:
- The standard work schedule is Monday to Friday.
- Due to the nature of data center projects and international client engagement, occasional flexibility may be required, including potential overtime or work outside standard business hours to meet critical deadlines or address urgent issues.
📝 Enhancement Note: The on-site requirement is typical for a role involving complex design, on-site coordination, and direct client interaction. The company's regional presence suggests potential for business travel, which is common for senior roles in global organizations.
📄 Application & Portfolio Review Process
Interview Process:
- Initial Screening: HR or recruiter will review applications and conduct an initial screening call to assess basic qualifications, experience, and cultural fit.
- Hiring Manager Interview: A detailed discussion with the hiring manager (likely a Director or Head of Engineering) focusing on technical expertise, project management experience, and problem-solving skills related to ELV systems and data centers.
- Technical Assessment/Case Study: Candidates may be asked to present a portfolio of previous work or complete a technical assessment/case study. This could involve reviewing a sample design, proposing solutions to a given problem, or outlining a project management approach for an ELV system implementation.
- Team/Stakeholder Interviews: Interviews with key team members, cross-functional colleagues (e.g., project managers), and potentially an international client representative to evaluate collaboration skills and communication effectiveness.
- Final Interview: A final discussion with senior leadership to assess strategic thinking, leadership potential, and overall fit with DayOne's culture and vision.
Portfolio Review Tips:
- Curate Select Projects: Choose 2-3 of your most impactful ELV projects, ideally those involving data centers or complex infrastructure.
- Focus on Impact & Ownership: Clearly articulate your specific role, responsibilities, and the impact of your contributions. Quantify results where possible (e.g., efficiency gains, cost savings, project delivery timelines met).
- Showcase Design Process: Include examples of design documents, schematics, and AutoCAD drawings, explaining the rationale behind key design decisions.
- Highlight Problem-Solving: Detail technical challenges encountered and the innovative solutions you implemented.
- Demonstrate Client Collaboration: Provide examples of how you effectively communicated with and managed expectations of international clients and design consultants.
- Structure for Clarity: Organize your portfolio logically, perhaps chronologically or by project type, with clear descriptions for each item. Be prepared to walk through specific projects in detail.
Challenge Preparation:
- Technical Depth: Be ready to discuss the technical underpinnings of various ELV systems (structured cabling, IP networking, fiber optics, security protocols, AV integration) and their application in data center environments.
- Data Center Specifics: Understand the unique ELV requirements of data centers, including power over Ethernet (PoE), cable management, RF considerations, and integration with BMS/fire alarm systems.
- International Standards: Refresh your knowledge of relevant international standards (e.g., TIA, ISO, BICSI).
- Automation & Future Trends: Prepare to discuss your understanding and experience with data center automation and emerging ELV technologies.
- Project Management Scenarios: Be ready to discuss project planning, risk management, stakeholder communication, and conflict resolution in the context of large-scale infrastructure projects.
📝 Enhancement Note: The interview process is designed to rigorously assess technical expertise, project management capabilities, and the ability to operate in a global, client-facing role. A well-prepared portfolio is essential for demonstrating practical experience and problem-solving skills.
🛠 Tools & Technology Stack
Primary Tools:
- AutoCAD: Essential for reviewing and potentially contributing to ELV system designs and drawings. Proficiency in the latest versions is expected.
- Microsoft Office Suite:
- Word: For technical documentation, reports, and formal communication.
- Excel: For data analysis, budget tracking, and creating performance metrics.
- PowerPoint: For presentations to clients, management, and project teams.
- Project Management Software: Familiarity with tools like Microsoft Project, Asana, Jira, or similar platforms used for planning, tracking, and managing project timelines and resources.
- Communication & Collaboration Tools: Platforms such as Microsoft Teams, Slack, Zoom, or similar for real-time communication, virtual meetings, and team collaboration across different locations.
Analytics & Reporting:
- Data Analysis Tools: While not explicitly stated, an understanding of how to interpret data from ELV systems (e.g., network performance, security logs) and general data analysis principles will be beneficial.
- Reporting Dashboards: Experience with or ability to interpret data presented in dashboards (e.g., for network performance, system status) is advantageous.
CRM & Automation:
- ELV System Management Software: Familiarity with specific software used for managing and monitoring ELV systems, potentially including Building Management Systems (BMS) interfaces, network monitoring tools, and security system management platforms.
- Data Center Infrastructure Management (DCIM) Tools: Awareness of DCIM solutions that integrate ELV data with power, cooling, and asset management.
📝 Enhancement Note: Proficiency in AutoCAD and the Microsoft Office suite is a non-negotiable requirement. The role will likely leverage various project management and collaboration tools, and an understanding of data center-specific management software (BMS, DCIM) will be a significant advantage, especially given the preferred qualifications around automation.
👥 Team Culture & Values
Operations Values:
- Excellence & Precision: A commitment to high-quality design and implementation, ensuring the reliability and performance of critical data center infrastructure.
- Innovation & Adaptability: A forward-thinking approach to adopting new technologies and adapting to evolving industry standards and client needs.
- Collaboration & Teamwork: A strong emphasis on working effectively with diverse internal teams and external partners to achieve shared project goals.
- Responsibility & Accountability: Taking ownership of designs, projects, and problem-solving, with a high sense of duty towards project success and client satisfaction.
- Efficiency & Optimization: A continuous drive to improve processes, systems, and designs to enhance operational efficiency and reduce manual intervention.
Collaboration Style:
- Cross-Functional Integration: Actively engaging with project management, construction, operations, and IT teams to ensure seamless integration of ELV systems into the overall data center design and operation.
- Open Communication: Fostering an environment where technical challenges and solutions are discussed openly and transparently with all stakeholders.
- Proactive Engagement: Anticipating potential issues and proactively engaging with clients, consultants, and contractors to mitigate risks and ensure smooth project progression.
- Knowledge Sharing: Encouraging the sharing of best practices, lessons learned, and technical insights within the engineering and project teams to foster collective growth and continuous improvement.
📝 Enhancement Note: DayOne's culture appears to be driven by a commitment to technological leadership and operational excellence in the fast-paced data center industry. The emphasis on collaboration and innovation is key for an ELV Design Manager who must integrate complex systems and work with a variety of international stakeholders.
⚡ Challenges & Growth Opportunities
Challenges:
- Managing International Client Expectations: Effectively communicating and aligning ELV design and implementation with the diverse requirements and standards of international clients.
- Complex Project Integration: Ensuring seamless integration of ELV systems with other critical data center infrastructure (power, cooling, network backbone) in a high-density environment.
- Rapid Technological Evolution: Staying abreast of and evaluating the rapid advancements in ELV technology and data center automation to ensure designs are future-proof and efficient.
- On-Site Technical Problem-Solving: Resolving complex, real-time technical issues that arise during construction and commissioning phases, often under pressure and time constraints.
- Balancing Cost, Performance, and Timeline: Optimizing ELV system designs to meet stringent performance requirements while adhering to budget constraints and aggressive project timelines.
Learning & Development Opportunities:
- Advanced ELV Specialization: Deepen expertise in niche areas like intelligent building automation, IoT integration in data centers, or advanced cybersecurity for ELV systems.
- Data Center Infrastructure Mastery: Gain comprehensive knowledge of all data center infrastructure components, including power distribution, cooling systems, and network architecture, through cross-functional collaboration.
- Global Project Management Skills: Hone skills in managing large-scale, international projects, including cross-cultural communication, international standards, and global supply chain considerations.
- Leadership and Mentorship Training: Develop leadership capabilities through managing teams, mentoring junior engineers, and contributing to strategic decision-making.
- Industry Certifications & Conferences: Opportunities to pursue relevant industry certifications (e.g., BICSI RCDD, PMP) and attend leading data center and ELV technology conferences.
📝 Enhancement Note: The challenges presented are inherent to senior roles in the complex and rapidly evolving data center industry. DayOne's commitment to growth and development offers significant opportunities for professionals to expand their skill sets and career trajectories.
💡 Interview Preparation
Strategy Questions:
- Design Philosophy: "Describe your design philosophy for ELV systems in high-performance data centers. How do you balance innovation with reliability and cost-effectiveness?" (Focus on structured, data-driven approaches, client-centric design, and lifecycle considerations.)
- Project Management Approach: "Walk me through your process for managing an ELV system design consultant from initial scope definition to final design approval. What are the key checkpoints and communication strategies you employ?" (Highlight proactive communication, clear deliverable management, and risk identification.)
- Problem-Solving Scenario: "Imagine a critical ELV system component fails during commissioning, delaying a client handover. How would you approach troubleshooting, coordinating with stakeholders, and resolving the issue under pressure?" (Demonstrate a systematic approach: root cause analysis, cross-functional collaboration, communication plan, contingency planning.)
Company & Culture Questions:
- Company Vision: "What interests you about DayOne's mission and its role in the global data infrastructure market?" (Research DayOne's website, recent news, and their specific focus on high-performance data centers.)
- Collaboration Style: "How do you ensure effective collaboration between ELV design teams, construction teams, and international clients, especially when there are differing technical opinions or priorities?" (Emphasize clear communication, active listening, and finding mutually beneficial solutions.)
- Impact Measurement: "How do you measure the success of an ELV system design and implementation beyond just meeting technical specifications? What metrics do you consider important for operational efficiency and client satisfaction?" (Think about uptime, latency, energy efficiency, security incident rates, client feedback.)
Portfolio Presentation Strategy:
- Tell a Story: For each project, clearly articulate the challenge, your solution, your specific role, and the measurable outcome.
- Visual Aids: Use clear, concise visuals (diagrams, photos, charts) to illustrate your points. Ensure AutoCAD drawings are legible and well-annotated.
- Focus on Data Center Specifics: Emphasize how your ELV designs specifically addressed the unique needs of data centers (e.g., scalability, redundancy, security, thermal management considerations).
- Quantify Results: Whenever possible, use numbers to demonstrate impact – e.g., "reduced installation time by X%", "improved network throughput by Y%", "met Z% of client's specific security requirements."
- Engage the Interviewer: Be prepared for questions and actively solicit feedback or clarification on your presented work.
📝 Enhancement Note: Interviewers will be looking for a candidate who can not only design complex systems but also manage projects effectively, communicate clearly with diverse stakeholders, and demonstrate a forward-thinking approach to data center operations. Your portfolio is your proof of capability.
📌 Application Steps
To apply for this operations position:
- Submit your application through the provided application link on the DayOne careers portal.
- Portfolio Customization: Prepare a digital portfolio that showcases 2-3 of your most relevant ELV system design and implementation projects, focusing on data center or similar large-scale infrastructure. Ensure it highlights your specific contributions, technical solutions, and project outcomes.
- Resume Optimization: Tailor your resume to emphasize keywords and responsibilities mentioned in this job description, such as "ELV Systems," "Data Center Design," "ICT Infrastructure," "Structured Cabling," "Project Management," "AutoCAD," and "International Client Liaison." Quantify achievements wherever possible.
- Interview Preparation: Review common interview questions for senior engineering and project management roles, focusing on technical scenarios, problem-solving, and stakeholder management. Practice articulating your experience with the STAR method and prepare to walk through your portfolio projects.
- Company Research: Thoroughly research DayOne, its mission, recent projects, and its position in the data center industry. Understand their commitment to innovation and global expansion to tailor your responses and demonstrate genuine interest.
⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.
Application Requirements
Candidates should have a minimum of 5 years of experience in ELV system implementation and a bachelor's degree in a relevant field. Proficiency in AutoCAD and excellent communication skills in English and Mandarin are also required.