Digital Transformation & UX Intern

📍 Job Overview

Job Title: Digital Transformation & UX Intern Company: Amgen Location: Breda, Netherlands Job Type: Intern (Full-Time) Category: Information Systems / Digital Transformation Date Posted: November 20, 2025 Experience Level: Entry Level (0-2 years) Remote Status: Hybrid

🚀 Role Summary

• Contribute to Amgen's internal digital transformation initiatives by focusing on user experience (UX) and generative AI (GenAI) applications.
• Design and develop innovative onboarding experiences for Amgen's global Digital Thread platform, a Product Lifecycle Management (PLM) system.
• Create and test LLM-based toolkits, leveraging tools like ChatGPT and CoPilot, to enhance adaptive, data-driven, and engaging user training.
• Directly support the improvement of PLM user readiness and adoption, facilitating successful digital transformation across the organization.

📝 Enhancement Note: While the title mentions "Digital Transformation & UX Intern," the core responsibilities and technologies (PLM, GenAI, conversational assistants) firmly place this role within the broader scope of Information Systems Operations and GTM enablement by improving user adoption of critical enterprise systems. The focus on process mapping, automation, and user readiness aligns it with operational efficiency goals.

📈 Primary Responsibilities

• Research and design conversational assistant toolkits for digital learning and user onboarding.
• Map current Product Lifecycle Management (PLM) onboarding workflows to identify key areas for automation and efficiency improvements.
• Develop and rigorously test conversational flows, prompt engineering techniques, and user interactions for AI-driven tools.
• Evaluate the effectiveness and accuracy of ChatGPT-driven responses using defined usability metrics and qualitative feedback.
• Document prototypes, workflow designs, and research findings using tools such as Confluence and Miro.
• Prepare and present final project findings, recommendations, and demonstrated prototypes to stakeholders.

📝 Enhancement Note: The primary responsibilities emphasize hands-on application of UX research, AI prompt engineering, and process analysis within a PLM context. This indicates a role focused on practical implementation and iterative improvement of digital onboarding processes, directly impacting user adoption and operational efficiency for a critical enterprise system.

🎓 Skills & Qualifications

Education: Currently enrolled in a Bachelor's degree program in UX, Human-Computer Interaction (HCI), Cognitive Science, Information Systems, or a closely related field.

Experience: Entry-level; prior internship or project experience in UX research, AI tool exploration, or process mapping is beneficial.

Required Skills:

• Strong research and analytical skills.
• Excellent English writing and communication abilities.
• Demonstrated interest in Artificial Intelligence (AI) and User Experience (UX) principles.
• Eagerness to explore and learn new AI tools through experimentation.
• Proactive and self-motivated with a desire to contribute to digital transformation projects.

Preferred Skills:

• Familiarity with collaborative documentation and project management tools such as Miro, Confluence, and Jira.
• Basic understanding of Product Lifecycle Management (PLM) concepts.
• Experience with prompt engineering for Large Language Models (LLMs) like ChatGPT or CoPilot.
• Exposure to conversational AI design or chatbot development.
• Ability to visualize complex workflows and user journeys.

📝 Enhancement Note: The "Profile" section strongly suggests a candidate with foundational knowledge in UX/HCI and a keen interest in AI. The inclusion of specific collaboration tools (Miro, Confluence, Jira) as "plus" points indicates that practical experience with these systems is highly valued for efficient workflow management and documentation within the operations and product development lifecycle.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of UX research methodologies applied to digital products or systems.
• Include case studies demonstrating the design process for user interfaces or digital learning modules.
• Present any experience with process mapping or workflow analysis, highlighting efficiency gains.
• Demonstrate ability to document and visualize complex processes or system interactions.

Process Documentation:

• Experience or understanding of documenting user onboarding workflows, identifying bottlenecks, and proposing solutions.
• Familiarity with the iterative process of developing and testing digital prototypes or AI-driven features.
• Ability to articulate the impact of improved user training and system adoption on operational efficiency.

📝 Enhancement Note: For an intern role focused on UX and GenAI within a digital transformation context, a formal portfolio might be less critical than demonstrating potential through academic projects or coursework. The emphasis here is on showcasing a structured approach to problem-solving, user-centered design thinking, and an ability to articulate process improvements, which are foundational to operations roles.

💵 Compensation & Benefits

Salary Range: As this is an internship position, a competitive internship allowance will be provided. Specific figures are typically determined based on the intern's academic year, program, and local market benchmarks for internships in the Netherlands.

Benefits:

• Internship allowance.
• Flexible hybrid work model, offering a blend of on-site collaboration and remote flexibility.
• Opportunity to work on impactful GenAI and UX projects with global reach.
• Professional mentorship from experienced Digital Transformation and PLM specialists.
• Hands-on experience in LLM prompt engineering and PLM onboarding design.
• Exposure to cross-functional teams within a leading biotechnology company.

Working Hours: Standard full-time internship hours, typically around 38-40 hours per week, with flexibility offered through the hybrid work model. Specific daily schedules can be discussed with the hiring team.

📝 Enhancement Note: The provided benefits are standard for internships at large multinational corporations. The "Internship allowance" is the primary compensation. The hybrid model is a significant perk, allowing interns to gain on-site experience while maintaining work-life balance, a common expectation in modern operations roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Biotechnology / Pharmaceuticals. Amgen is at the forefront of discovering, developing, and delivering innovative human therapeutics. Company Size: Large enterprise (Amgen is a global company with tens of thousands of employees). This means interns will experience working within a structured, well-established corporate environment with robust processes and resources. Founded: 1980. Amgen has a long history of scientific innovation and a strong commitment to patient well-being.

Team Structure:

• The intern will join the "Digital Transformation & PLM Enablement" team, which likely resides within the broader Information Systems or IT department.
• This team collaborates closely with business process specialists, UX designers, and potentially product managers responsible for enterprise systems like PLM.
• Cross-functional collaboration is expected with teams that utilize the PLM system, such as R&D, manufacturing, and quality assurance.

Methodology:

• Data Analysis & Insights: Utilizing user feedback, usability metrics, and system data to inform design decisions for AI tools and onboarding processes.
• Workflow Planning & Optimization: Mapping existing processes, identifying inefficiencies, and designing streamlined, automated workflows.
• Agile/Iterative Development: Employing an experimental approach to developing and testing AI models and UX designs, with continuous feedback loops.

Company Website: https://www.amgen.com/

📝 Enhancement Note: Amgen's culture is driven by its mission to serve patients, which translates into a focus on scientific rigor, innovation, and a commitment to quality. For an intern in Digital Transformation, this means understanding how technology and process improvements directly contribute to patient outcomes by enabling faster and more efficient drug development and delivery. The "Digital Thread platform" implies a sophisticated, integrated approach to product lifecycle management, common in highly regulated industries.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level internship role, providing foundational experience in digital transformation, UX design, and AI applications within a corporate IT/IS environment. It's a stepping stone for students interested in roles such as UX Designer, Business Analyst, Information Systems Analyst, or even specialized roles in AI/ML operations or GTM enablement.

Reporting Structure: The intern will report to a manager or lead within the Digital Transformation & PLM Enablement team, likely a Senior IT Manager, UX Lead, or Digital Transformation Specialist. They will receive direct guidance and mentorship.

Operations Impact: The intern's work will directly contribute to the efficiency and effectiveness of Amgen's digital transformation efforts, specifically by improving user adoption and readiness for the critical PLM system. This impacts the speed and success of product development cycles, ultimately supporting the company's mission.

Growth Opportunities:

• Skill Development: Deepen expertise in UX research, prompt engineering, conversational AI design, and PLM systems. Gain practical experience with industry-standard tools like Miro, Confluence, and Jira.
• Industry Exposure: Learn about digital transformation strategies within the highly regulated biotechnology and pharmaceutical sector.
• Networking: Build professional relationships with experienced IT professionals, UX specialists, and cross-functional stakeholders.
• Potential Future Opportunities: Successful interns may be considered for future internship opportunities or entry-level roles at Amgen, depending on performance and business needs.

📝 Enhancement Note: This internship is designed to provide a comprehensive introduction to corporate IT operations and digital transformation initiatives. The focus on UX and AI within a PLM context offers a unique blend of skills highly relevant to modern operations, particularly in optimizing user adoption and technical process efficiency, which are critical for GTM success and operational excellence.

🌐 Work Environment

Office Type: Hybrid work model, involving a mix of on-site work at the Amgen office in Breda, Netherlands, and remote work. This allows for in-person collaboration, team building, and access to office resources, while also offering flexibility.

Office Location(s): Amgen office in Breda, Netherlands. This location likely offers modern facilities designed to support collaboration and innovation.

Workspace Context:

• Collaborative Environment: The hybrid model encourages collaboration through scheduled team meetings, brainstorming sessions, and project work, both in-person and virtually.
• Tools & Technology: Interns will have access to Amgen's IT infrastructure, including necessary software licenses for tools like Miro, Confluence, Jira, and potentially specialized AI development platforms.
• Team Interaction: Opportunities to interact with a diverse team of IT professionals, UX specialists, and business stakeholders, fostering learning and knowledge exchange.

Work Schedule: Full-time internship hours, typically around 38-40 hours per week. The hybrid arrangement allows for flexibility in daily scheduling, provided core working hours and collaboration needs are met.

📝 Enhancement Note: The hybrid work environment is a key feature, reflecting modern workplace trends. For an operations-focused role, this setup necessitates strong self-management skills and effective communication protocols to ensure seamless collaboration and project continuity between on-site and remote work periods.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Screening: Initial review of resumes and cover letters to assess qualifications, academic background, and expressed interest in UX/AI/Digital Transformation.
2. Hiring Manager Interview: A discussion with the hiring manager to delve deeper into the candidate's background, motivations, relevant projects, and understanding of UX and AI concepts. This may include behavioral questions.
3. Team/Technical Interview: Potentially an interview with team members or specialists to assess technical aptitude, problem-solving skills, and familiarity with preferred tools (Miro, Confluence, Jira). This might involve a brief discussion of a past project or a hypothetical scenario.
4. Final Interview/Showcase: A final conversation, possibly including a presentation of a relevant academic project or a response to a case study, to evaluate communication skills, strategic thinking, and cultural fit.

Portfolio Review Tips:

• Focus on Process: Even without a formal portfolio, be prepared to discuss academic projects or personal initiatives where you applied UX principles, conducted research, or explored AI tools.
• Showcase Problem-Solving: Highlight how you identified a user need or a process inefficiency and what steps you took to design a solution.
• Demonstrate Learning: Emphasize your ability to learn new tools and technologies quickly, especially AI and collaboration platforms.
• Articulate Impact: Quantify results where possible (e.g., "improved user satisfaction in a class project by X%," or "streamlined workflow for Y task").

Challenge Preparation:

• Understand Amgen's Mission: Research Amgen's core business, therapeutic areas, and commitment to patients.
• Familiarize with Core Concepts: Brush up on UX principles, basic AI concepts (especially LLMs like ChatGPT), and the role of PLM systems in product development.
• Prepare Project Examples: Be ready to walk through 1-2 projects from your studies that demonstrate your skills in research, design, problem-solving, or technology exploration.
• Think about Collaboration: Consider how you would collaborate with diverse teams in a hybrid environment to achieve project goals.

📝 Enhancement Note: While this is an internship, demonstrating an understanding of the application of UX and AI to business problems, particularly in a regulated industry like biotech, will be crucial. The interview process will likely assess not just technical aptitude but also curiosity, a willingness to learn, and cultural alignment with Amgen's mission-driven environment.

🛠 Tools & Technology Stack

Primary Tools:

• Generative AI Platforms: ChatGPT, CoPilot (for LLM-based toolkit development and prompt engineering).
• UX/Design Tools: Potentially Figma, Adobe XD, or similar for prototyping.
• Collaboration & Documentation: Miro (for visualization and brainstorming), Confluence (for documentation and knowledge sharing), Jira (for task management and issue tracking).
• PLM System: 3DEXPERIENCE PLM by Dassault Systèmes (understanding the context of use is key, direct manipulation may not be required).

Analytics & Reporting:

• Usability Metrics Tools: May involve surveys, analytics platforms, or qualitative feedback collection methods to evaluate AI response effectiveness.

CRM & Automation:

• While not directly CRM-focused, the role involves understanding and improving automated onboarding workflows within the PLM system.

📝 Enhancement Note: Proficiency in Miro and Confluence is explicitly mentioned as preferred. Familiarity with ChatGPT/CoPilot for prompt engineering is a core aspect of the role. Understanding the role of PLM systems is also important, even if direct technical interaction with the 3DEXPERIENCE platform is limited. These tools are indicative of a modern digital operations environment.

👥 Team Culture & Values

Operations Values:

• Patient Focus: All work is ultimately tied to Amgen's mission of serving patients, emphasizing quality, reliability, and impact.
• Innovation: A culture that encourages exploring new technologies like GenAI and novel approaches to digital transformation and UX.
• Collaboration: Strong emphasis on teamwork across departments and functions to achieve common goals.
• Integrity & Excellence: Upholding high ethical standards and striving for excellence in all initiatives.
• Data-Driven Decisions: Using research, metrics, and insights to guide strategy and design.

Collaboration Style:

• Cross-Functional Integration: Expect to work with individuals from various departments (IT, Business Process, potentially R&D or Manufacturing) who use the PLM system.
• Proactive Communication: The hybrid model necessitates clear, concise, and regular communication through digital channels and scheduled meetings.
• Feedback Loops: A culture of providing and receiving constructive feedback to continuously improve designs and processes.

📝 Enhancement Note: Amgen's core values are deeply ingrained in its operations. Interns are expected to align with these values, demonstrating a commitment to patient impact, a curious and innovative mindset, and strong collaborative abilities, especially in a hybrid setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Enterprise Systems: Gaining familiarity with a complex enterprise PLM system like 3DEXPERIENCE can be challenging.
• Rapidly Evolving AI Landscape: Keeping pace with the fast-changing field of Generative AI and prompt engineering.
• Balancing On-site & Remote Work: Effectively collaborating and maintaining productivity within a hybrid work model.
• Translating Research into Action: Effectively bridging the gap between UX research findings and actionable AI/PLM design improvements.

Learning & Development Opportunities:

• Hands-on AI & UX: Gain practical experience in prompt engineering, conversational design, and user research methodologies.
• Digital Transformation Exposure: Learn about the strategic implementation of digital tools and processes within a global biotech organization.
• Industry Best Practices: Understand how leading companies leverage technology to optimize product development lifecycles.
• Mentorship: Receive guidance from experienced professionals, helping to shape career aspirations and skill development.

📝 Enhancement Note: This internship offers a unique opportunity to gain exposure to cutting-edge AI applications within a highly structured and regulated operational environment, which is a significant growth area for many GTM and operations professionals.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used research to inform a design decision for a digital product or process." (Focus on your methodology, tools used, and the outcome.)
• "How would you approach designing a conversational assistant to help users onboard onto a complex system like PLM?" (Discuss user needs, potential features, and how you'd test it.)
• "What are the key ethical considerations when using Generative AI in a business context?" (Think about data privacy, bias, and reliability.)
• "Imagine you're mapping a user onboarding workflow. What are the first few steps you would take?" (Emphasize understanding the current state, identifying pain points, and involving users.)

Company & Culture Questions:

• "Why are you interested in Amgen, and what excites you about our mission?" (Research Amgen's therapeutic areas and patient impact.)
• "How do you adapt to working in a hybrid environment, and what are your strategies for effective remote collaboration?" (Highlight communication skills and proactiveness.)
• "Describe a time you had to learn a new technology or tool quickly. How did you approach it?" (Showcase your learning agility and problem-solving.)

Portfolio Presentation Strategy:

• If you have academic projects that involved UX design, research, or process mapping, prepare to present them concisely.
• Focus on the problem you addressed, your approach, the tools you used (even if basic), and the results or learnings.
• Be ready to articulate how your skills in research, design thinking, and technology exploration can benefit Amgen's digital transformation efforts.

📝 Enhancement Note: The interview will likely assess your foundational understanding of UX and AI, your ability to think critically about process and user needs, and your potential to learn and contribute within Amgen's mission-driven culture. Demonstrating enthusiasm for both technology and the company's impact is key.

📌 Application Steps

To apply for this Digital Transformation & UX Intern position:

• Submit your application through the provided career portal link.
• Resume Optimization: Tailor your resume to highlight relevant coursework, projects, and any experience related to UX, AI, research, technical documentation, or process analysis. Use keywords from the job description.
• Portfolio Preparation (if applicable): Gather any academic projects, case studies, or examples of your work that demonstrate your skills in UX design, research, process mapping, or technology exploration. Be prepared to discuss them.
• Company Research: Familiarize yourself with Amgen's mission, key therapeutic areas, recent news, and their commitment to digital transformation. Understand how this internship fits into their broader strategic goals.
• Interview Practice: Prepare to discuss your motivations, relevant skills, and how you approach problem-solving, particularly in the context of user experience and new technologies. Practice articulating your learnings from academic projects.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.