Designer de services UX - CDI (H/F)

📍 Job Overview

Job Title: Designer de services UX - CDI (H/F) Company: Groupe Hospitalier Paris Saint Joseph Location: Paris, Île-de-France, France Job Type: Temps complet Category: UX/Service Design, Innovation, Healthcare Operations Date Posted: 2025-09-10T09:56:34.388 Experience Level: 0-2 Years Remote Status: On-site

🚀 Role Summary

• Drive innovation and transformation within a leading healthcare group by applying user-centered design principles to improve patient and healthcare professional experiences.
• Spearhead service design initiatives, from in-depth field research and needs analysis to co-creation workshops and iterative prototyping, ensuring alignment with user needs and eco-design principles.
• Contribute to the strategic integration of UX/UI design and responsible Artificial Intelligence (AI) within healthcare services and digital medical devices (DMN).
• Facilitate cross-functional collaboration, bridging the gap between clinical teams, patients, and development teams to bring user-centric solutions to life.

📝 Enhancement Note: This role is positioned within the "Direction de la Transformation, de l'Innovation et du Développement Durable," indicating a strategic focus on modernizing healthcare services through design and technology. The emphasis on "usagers" (users), encompassing both patients and healthcare professionals, highlights a comprehensive approach to service improvement.

📈 Primary Responsibilities

• Conduct ethnographic research, including user journey mapping, shadowing, and patient bedside observations, to deeply understand user needs and pain points.
• Facilitate and lead co-design and ideation workshops with diverse, multidisciplinary teams, including physicians, paramedical staff, patients, and support functions.
• Develop, test, and iterate on service prototypes, incorporating user feedback and adhering to eco-design criteria for sustainable solutions.
• Evaluate the adoption and usability of digital medical devices (DMN), providing insights for optimization and user experience enhancement.
• Contribute to the development of a UX/UI doctrine specifically tailored for digital medical devices, ensuring alignment with user journeys and real-world usage.
• Participate in the establishment of a responsible AI Factory offering, focusing on ethical considerations and user-centric AI applications in healthcare.
• Design and prototype user interfaces that integrate AI, clarifying usage intentions and business needs for development teams.
• Support the implementation of transformation projects in close collaboration with operational and medical teams.
• Champion the integration of service design into the institution's innovation strategy by educating and sensitizing internal teams.
• Structure and showcase project outcomes through defining key performance indicators (KPIs), managing internal/external communications, and presenting to relevant committees and stakeholders.

📝 Enhancement Note: The responsibilities clearly indicate a hands-on role that requires both strong analytical skills for research and synthesis, and excellent facilitation and prototyping skills. The mention of "eco-design" suggests a forward-thinking approach to sustainability within service delivery.

🎓 Skills & Qualifications

Education: Master's degree in Service Design, UX Design, or an equivalent qualification in innovation and design applied to the healthcare or general interest sector.

Experience: Initial experience in service design, ideally within a hospital setting or a public service context.

Required Skills:

• Mastery of service design tools and methodologies, including Design Thinking, rapid prototyping, and user testing.
• Exceptional ability to facilitate collaborative workshops and foster dialogue among multidisciplinary teams.
• Strong project management skills, demonstrating autonomy, rigor, coordination, and prioritization.
• Capacity to produce clear, concise, and pedagogical deliverables.
• Proficiency in standard office suites (PowerPoint, Word, Excel) and design tools such as Figma and Miro.
• A keen graphic sensibility for creating effective visual communication and prototypes.
• Understanding of public service, hospital operations, and patient care pathways.
• Awareness of confidentiality, ethical considerations, and accessibility standards crucial in healthcare.

Preferred Skills:

• Experience with AI integration in user interface design.
• Familiarity with the specific challenges and regulations of the healthcare sector.
• Knowledge of user experience (UX) and user interface (UI) best practices for digital health applications.
• Experience in evaluating and improving digital medical devices (DMN).

📝 Enhancement Note: The emphasis on "public service" and "healthcare" context alongside core design skills suggests that candidates with prior experience in these specific sectors will have a distinct advantage. The need for a "graphic sensibility" indicates that visual communication is as important as the methodological rigor.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong understanding of the service design process, from research and insight generation to ideation, prototyping, and testing.
• Showcase case studies that highlight the impact of design interventions on user experience and operational efficiency within a service context.
• Include examples of co-creation workshops facilitated, illustrating the ability to engage diverse stakeholders.
• Present prototypes and user testing results, clearly articulating the iterative process and how feedback informed design decisions.

Process Documentation:

• Provide documentation of user research methodologies employed, including field studies and patient journey mapping.
• Illustrate the process of translating user needs into tangible service concepts and prototypes.
• Detail methods used for user testing and iteration, including feedback analysis and design adjustments.

📝 Enhancement Note: While not explicitly stated, a portfolio showcasing tangible projects that demonstrate the candidate's ability to navigate complex stakeholder environments and deliver user-centric improvements is highly recommended for this role, especially given the healthcare context.

💵 Compensation & Benefits

Salary Range: While a specific range is not provided, the description mentions an "attractive and valorizing remuneration" which includes a fixed salary that evolves with skills, overtime pay (150% for extra days/nights), and objective-based bonuses. Based on similar roles in Paris for a Master's degree holder with 0-2 years of experience in the healthcare/public sector, a competitive salary could range from €35,000 to €45,000 annually.

Benefits:

• Attractive and valorizing remuneration package.
• Overtime pay at 150% for additional days and nights.
• Performance-based bonuses.
• Advantageous health insurance (mutuelle).
• 75% reimbursement of transportation costs.
• Reserved parking for employees.
• Work-life balance focus with 7 to 9 weeks of paid leave (depending on status).
• Annualization of working hours for increased flexibility.
• Access to a company restaurant and meal vouchers.
• Access to childcare facilities and housing assistance (subject to conditions).
• Personalized integration path and continuous training opportunities.
• Individualized support through tutoring for skill development.
• Dynamic Works Council (CSE) benefits, including holiday vouchers, gifts, and subsidized travel.

Working Hours: The role implies a standard full-time position, likely around 35-40 hours per week, with the possibility of annualization offering flexibility in scheduling.

📝 Enhancement Note: The benefits package is comprehensive, emphasizing not only financial compensation but also work-life balance and professional development, which are attractive factors for candidates in specialized roles within the public sector. The mention of "annualization du temps de travail" suggests a framework that allows for flexible scheduling based on project needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Services (Private non-profit hospital group) Company Size: Large (Groupe Hospitalier Paris Saint Joseph includes multiple hospitals and likely several thousand employees). Founded: Groupe Hospitalier Paris Saint Joseph is part of the Fondation Hôpital Saint-Joseph, recognized as a public utility since 1977.

Team Structure:

• The role is within the "Direction de la Transformation, de l'Innovation et du Développement Durable," suggesting a dedicated innovation unit that likely collaborates closely with various operational departments.
• The team structure within this directorate would involve project managers, innovation specialists, and potentially other design or data professionals.
• Collaboration is expected with a wide range of internal stakeholders, including medical teams, paramedical staff, administrative departments, and patient representatives.

Methodology:

• The team will employ a data-driven approach to understand user needs, leveraging field studies and direct observation.
• Service design methodologies, including Design Thinking, co-creation, and iterative prototyping, will be central to project execution.
• Emphasis will be placed on integrating AI responsibly and ensuring digital solutions are user-friendly, ethical, and accessible.

Company Website: https://www.hpsj.fr/

📝 Enhancement Note: The company's mission of public health service, coupled with its high rankings in medical excellence and commitment to innovation, suggests a culture that values both quality of care and forward-thinking initiatives. The "sans dépassement d’honoraires" (no extra charges) policy underscores a commitment to accessibility.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to junior position (0-2 years experience) in the specialized field of Service Design/UX within a large healthcare organization. It offers a foundational experience in applying design principles to real-world healthcare challenges.

Reporting Structure: The role reports to the Head of the Transformation, Innovation, and Sustainable Development Directorate, placing it at a strategic level within the organization's modernization efforts.

Operations Impact: The UX Service Designer will directly influence the quality and efficiency of healthcare services by improving user journeys for both patients and healthcare professionals. Their work will contribute to the adoption of new technologies and processes, enhancing patient satisfaction and operational effectiveness.

Growth Opportunities:

• Skill Specialization: Deepen expertise in service design, UX/UI, and potentially AI-driven design within the healthcare sector.
• Project Leadership: Progress to leading design initiatives for specific transformation projects.
• Cross-functional Mobility: Gain exposure to various hospital departments and functions, potentially leading to roles in project management or innovation strategy.
• Training & Development: Benefit from continuous training and personalized support, fostering career advancement within the hospital group or the broader healthcare innovation field.

📝 Enhancement Note: This role serves as an excellent stepping stone for individuals passionate about improving healthcare through design. The exposure to a complex, mission-driven organization like Groupe Hospitalier Paris Saint Joseph provides a unique learning environment and a strong foundation for a career in healthcare innovation.

🌐 Work Environment

Office Type: The role is based on-site at the Groupe Hospitalier Paris Saint Joseph campus in Paris. The environment is likely a blend of office space for design work and project meetings, as well as immersive field research within hospital facilities.

Office Location(s): 185 Rue Raymond Losserand, 75014 Paris, France. This location is accessible via public transport.

Workspace Context:

• Expect a collaborative workspace within the innovation directorate, fostering interaction with other project team members.
• Access to design tools (Figma, Miro) and standard office technology will be provided.
• Opportunities for direct interaction with healthcare professionals, patients, and management will be frequent, requiring adaptability and strong interpersonal skills.

Work Schedule: The standard work schedule is full-time, likely around 35-40 hours per week. The mention of "annualization du temps de travail" suggests that while there's a yearly target, weekly hours might fluctuate based on project demands, offering some flexibility.

📝 Enhancement Note: The on-site nature of the role is critical for conducting effective field research and building strong relationships with diverse stakeholders within the hospital environment. This hands-on immersion is key to successful service design in healthcare.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and cover letter to assess qualifications and alignment with the role's requirements. A portfolio showcasing relevant design work is highly recommended.
• First Interview: Likely with a hiring manager or HR representative from the Transformation Directorate to discuss experience, motivations, and cultural fit. Expect questions about your understanding of service design and healthcare challenges.
• Practical Exercise/Case Study: Candidates may be asked to present a portfolio case study or complete a small design challenge related to a healthcare scenario to assess practical skills and problem-solving approach.
• Final Interview: Potentially with senior leadership within the directorate or key stakeholders to evaluate strategic thinking and ability to integrate into the team.

Portfolio Review Tips:

• Structure your portfolio to clearly articulate the problem, your process, your role, the solutions, and the outcomes.
• Highlight projects that demonstrate empathy, user research, co-creation, and iterative design in complex environments.
• For healthcare-specific projects (if any), emphasize understanding of user needs, ethical considerations, and accessibility.
• Clearly state the tools and methodologies used in each project.
• Be prepared to discuss your design choices and reasoning in detail, especially regarding user feedback and iteration.

Challenge Preparation:

• Familiarize yourself with common service design frameworks and UX methodologies.
• Research the Groupe Hospitalier Paris Saint Joseph, its mission, values, and recent innovation initiatives.
• Consider how you would approach a typical service design project in a hospital setting, from initial research to prototyping.
• Be ready to articulate your understanding of patient and healthcare professional journeys and how design can improve them.

📝 Enhancement Note: Given the role's focus on innovation and user experience in a healthcare setting, interviewers will likely assess not only technical design skills but also the candidate's ability to empathize, collaborate, and navigate the unique complexities of the healthcare environment.

🛠 Tools & Technology Stack

Primary Tools:

• Service Design & Prototyping: Figma, Miro (explicitly mentioned), and potentially other tools like Sketch, Adobe XD, or specialized journey mapping software.
• Research & Analysis: Tools for qualitative data analysis, survey platforms, and potentially user interview recording software.
• Project Management: Standard office suites (Word, PowerPoint, Excel) for documentation and reporting, and potentially project management software like Asana, Trello, or Jira for workflow tracking.

Analytics & Reporting:

• Familiarity with analytics platforms might be beneficial for evaluating digital solutions, though not explicitly stated as a primary requirement.

CRM & Automation:

• While not directly a CRM role, understanding how service design integrates with patient management systems or internal hospital workflows could be an advantage.

📝 Enhancement Note: Proficiency in collaboration and prototyping tools like Miro and Figma is essential. The ability to adapt to and learn new tools within the healthcare technology landscape will also be valuable.

👥 Team Culture & Values

Operations Values:

• Patient-Centricity: A core value of the hospital group, meaning all initiatives should prioritize patient well-being and experience.
• Innovation & Excellence: A commitment to medical excellence and continuous improvement through research and new technologies.
• Collaboration: Working effectively across diverse teams (medical, paramedical, administrative) to achieve common goals.
• Responsibility & Ethics: Adhering to high standards of care, confidentiality, and ethical practices, particularly with data and AI.
• Public Service Mission: A dedication to providing accessible, high-quality healthcare to all.

Collaboration Style:

• Expect a highly collaborative environment, requiring strong communication and interpersonal skills to work effectively with a wide range of professionals.
• The approach involves active listening, empathy, and facilitation to bring together different perspectives during co-design workshops.
• A culture of feedback and continuous improvement is likely, encouraging open discussion and iterative refinement of design solutions.

📝 Enhancement Note: Candidates should demonstrate an ability to work within a structured, mission-driven organization while embracing an agile and iterative design process. Empathy and strong communication are key to navigating the multidisciplinary teams within a hospital setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Healthcare Complexity: Navigating the intricate processes, regulations, and diverse user needs within a large hospital system.
• Stakeholder Management: Effectively collaborating with and gaining buy-in from various stakeholders, including busy medical professionals and patients with varied experiences.
• Translating Insights: Converting qualitative research findings into actionable design solutions that are feasible and impactful within the healthcare context.
• Adoption of New Methods: Introducing and embedding new design thinking and service design practices within a traditional institutional environment.

Learning & Development Opportunities:

• Healthcare Innovation: Gaining deep insights into the challenges and opportunities at the intersection of healthcare, technology, and user experience.
• AI in Healthcare: Developing expertise in the ethical and practical application of AI in medical devices and services.
• Cross-functional Expertise: Broadening understanding of hospital operations, clinical workflows, and patient care pathways.
• Methodological Mastery: Refining skills in service design, UX/UI, user research, and collaborative facilitation through practical application and training.

📝 Enhancement Note: This role offers a unique opportunity to tackle significant challenges in healthcare transformation, with ample scope for professional growth by mastering specialized design skills within a critical sector.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used user research to identify a key problem and how you approached solving it through service design." (Focus on your methodical approach and user empathy).
• "How would you facilitate a co-design workshop with doctors, nurses, and patients to improve a hospital service?" (Highlight your facilitation techniques and ability to manage diverse perspectives).
• "What are the ethical considerations when designing digital health services, especially those involving AI?" (Show awareness of privacy, bias, and accessibility in healthcare tech).

Company & Culture Questions:

• "Why are you interested in working for a hospital group like ours, and what do you understand about our mission?" (Research the HPSJ's values and public service commitment).
• "How do you approach collaboration with non-designers, particularly medical professionals?" (Emphasize communication, respect for expertise, and finding common ground).
• "How would you measure the success of a new service design initiative within a hospital setting?" (Discuss relevant KPIs like patient satisfaction, efficiency gains, adoption rates).

Portfolio Presentation Strategy:

• Select 2-3 projects that best showcase your service design process, from research to iteration.
• For each project, clearly articulate the problem statement, your specific role and contributions, the methodologies used, the key insights gained, the proposed solutions, and any quantifiable outcomes or learnings.
• Be prepared to discuss any challenges encountered and how you overcame them.
• If you have relevant healthcare or public sector design experience, highlight it. If not, emphasize transferable skills and your understanding of the sector's nuances.

📝 Enhancement Note: Be prepared to discuss your design process in detail, demonstrating a strong understanding of user-centered methodologies and an ability to translate complex needs into practical, user-friendly solutions within a healthcare context.

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📌 Application Steps

To apply for this operations position:

• Submit your application through the provided SmartRecruiters link, ensuring your CV and any supporting documents are up-to-date.
• Portfolio Customization: If you have a portfolio, tailor its presentation to highlight projects demonstrating service design methodologies, user research, co-creation, and iterative prototyping, particularly if you have any healthcare or public service experience.
• Resume Optimization: Clearly articulate your skills in Service Design, UX Design, Project Management, and collaboration. Quantify achievements where possible, focusing on process improvements or user experience enhancements.
• Interview Preparation: Practice discussing your design process, your understanding of healthcare challenges, and your collaborative approach. Prepare specific examples from your experience that align with the job responsibilities.
• Company Research: Thoroughly research the Groupe Hospitalier Paris Saint Joseph, its mission, values, and any recent innovation projects. Understand their commitment to public service and medical excellence to tailor your application and interview responses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.