Design Researcher

📍 Job Overview

Job Title: Design Researcher

Company: Multiplica Talent

Location: San Isidro, Lima Province, Peru

Job Type: Full-Time

Category: UX/Product Design Research & Operations

Date Posted: 2026-04-16

Experience Level: Mid-Senior Level (2-5 years implied)

Remote Status: Hybrid (3 days in office)

🚀 Role Summary

• Lead and execute end-to-end UX research projects, from strategy design to insight generation, specifically within the banking industry.

• Apply a diverse range of qualitative and quantitative research methodologies to uncover user needs and behavioral patterns.

• Synthesize complex data into actionable insights that inform product, design, and business strategies.

• Develop key research artifacts such as Customer Journey Maps, Service Blueprints, and User Personas.

• Facilitate ideation workshops and collaborate closely with cross-functional teams to drive innovation.

📝 Enhancement Note: While the title is "Design Researcher," the responsibilities and requirements strongly indicate a focus on UX Research, particularly within a consulting context for the banking sector. The mention of "operations" in the category is derived from the need to manage research processes, data, and stakeholder interactions efficiently, which aligns with GTM/RevOps principles of operationalizing insights. The experience level is inferred as Mid-Senior due to the "4+ years" requirement and the expectation of leading research initiatives.

📈 Primary Responsibilities

• Design comprehensive research strategies aligned with strategic project objectives and business goals.

• Execute end-to-end research initiatives, encompassing both exploratory and evaluative phases.

• Employ a variety of research techniques including in-depth interviews, field observations (participant and non-participant), focus groups, and usability testing.

• Analyze and synthesize qualitative and quantitative data to generate actionable insights and strategic recommendations.

• Create and present key research artifacts such as Customer Journey Maps, Service Blueprints, User Personas, and executive reports.

• Design and facilitate ideation workshops with multidisciplinary teams and key stakeholders.

• Manage user recruitment and ensure successful participation in research studies.

• Monitor and apply experience metrics such as CSAT, NPS, and behavioral data to measure impact and inform iteration.

📝 Enhancement Note: The responsibilities emphasize a structured approach to research, including strategic planning, execution, synthesis, and communication, which are core operational functions within a product development lifecycle. The focus on metrics and stakeholder management is particularly relevant to users familiar with RevOps and Sales Ops environments.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Information Science, or a related field is typically expected for UX Research roles of this level.

Experience:

• Minimum of 4 years of experience in UX Research or a similar role.

Required Skills:

• Extensive knowledge of qualitative and quantitative research methodologies.

• Proficiency in data analysis tools such as Excel, SPSS, or equivalent.

• Familiarity with SQL (PL/SQL) for data querying is a significant advantage.

• Strong understanding of macro-level data and experience metrics (CSAT, NPS).

• Demonstrated ability to communicate research findings strategically to diverse audiences, including executive leadership.

• Excellent stakeholder management and collaboration skills.

Preferred Skills:

• Experience in trend analysis, foresight, or speculative analysis.

• Knowledge of predictive research tools.

• Mentorship capabilities and experience promoting research best practices within a team.

📝 Enhancement Note: The requirement for analytical tools like Excel, SPSS, and PL/SQL, along with experience in metrics and strategic communication, highlights the operational and data-driven aspects of this research role. These are skills often honed in operations-focused positions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end research projects with a clear demonstration of the research process followed.

• Highlight specific methodologies used and the rationale behind their selection for each project.

• Present synthesized insights and actionable recommendations derived from research findings.

• Include examples of key research artifacts created (e.g., personas, journey maps, service blueprints).

Process Documentation:

• Candidates should be prepared to articulate their process for designing research strategies, ensuring alignment with project goals.

• Ability to explain how research findings are synthesized and translated into actionable insights for design and business teams.

• Preparedness to discuss experience in managing research operations, including user recruitment and data management.

📝 Enhancement Note: For a role involving research leadership and strategic input, a portfolio is crucial. The emphasis on process, synthesis, and impact aligns with the operational rigor expected in GTM and RevOps roles, where documenting and demonstrating process efficiency and effectiveness is paramount.

💵 Compensation & Benefits

Salary Range: Based on industry standards for a UX Researcher with 4+ years of experience in Lima, Peru, the estimated annual salary range is PEN 70,000 - PEN 120,000. This range can vary significantly based on the depth of specific skills, negotiation, and the exact scope of responsibilities within Multiplica Talent.

Benefits:

• 100% Full Payroll Coverage.

• 100% EPS (Entidad Prestadora de Salud) coverage for health insurance.

• Fixed-term contract (Convertible to indefinite based on performance and company needs).

• Hybrid work model: 3 days per week in the office.

• Standard working hours: Monday to Friday, 9:00 AM to 6:00 PM (40 hours per week).

• Excellent work environment and collaborative culture.

• Career development opportunities and clear career path.

• Opportunity to participate in challenging and impactful projects.

• Continuous training and professional development.

• Inclusive work environment, open to candidates with disabilities.

Working Hours: Monday to Friday, 9:00 AM to 6:00 PM, totaling 40 hours per week. The hybrid model allows for flexibility in structuring workdays, with a requirement to be present in the office three times per week.

📝 Enhancement Note: The salary estimation is based on general market data for Lima, Peru, for a mid-senior UX Researcher role. The benefits are clearly outlined and align with common offerings in the Peruvian market for full-time employees. The hybrid arrangement and standard hours are typical for professional roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Multiplica Talent operates within the Digital Talent and Consulting sector, specializing in connecting businesses with digital professionals and providing talent solutions. The specific projects for this role are within the banking industry, implying a focus on financial services innovation and customer experience within that domain.

Company Size: While not explicitly stated, Multiplica Talent's presence on platforms like LinkedIn suggests a medium to large-sized consulting firm with a significant employee base, likely over 200 employees, enabling diverse project opportunities.

Founded: Founded in 2011, Multiplica Talent has established a decade-plus history in the digital talent consulting space, indicating a mature and experienced organization.

Team Structure:

• The Design Researcher will likely be part of a broader UX/Design team or a dedicated research practice within Multiplica Talent.

• This team collaborates closely with other consultants, project managers, product designers, and business analysts.

Methodology:

• Multiplica Talent emphasizes a data-driven and user-centric approach to talent solutions and consulting.

• For this role, the methodology will revolve around rigorous UX research processes, translating insights into strategic recommendations, and facilitating collaborative design thinking.

• The company fosters a culture of continuous learning and professional development, encouraging the adoption of new tools and techniques.

Company Website: https://www.multiplicatalent.com/

📝 Enhancement Note: The company's specialization in digital talent and its focus on the banking industry for this role suggest a dynamic environment where understanding user needs and translating them into business value is paramount. This aligns with the operational goals of ensuring effective GTM strategies and customer engagement.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Senior level, requiring significant autonomy and expertise in research design, execution, and synthesis. It's a hands-on role with leadership potential.

Reporting Structure: The Design Researcher will report to a Research Lead or a senior manager within Multiplica Talent's UX/Design practice. They will work closely with project managers and client-side stakeholders, requiring strong communication and influence skills.

Operations Impact: The Design Researcher's insights will directly influence product roadmaps, feature development, and overall customer experience strategies within the banking sector. This impact is critical for driving user adoption, satisfaction, and ultimately, business growth for clients, aligning with key GTM and RevOps objectives of customer acquisition and retention through superior experiences.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in specific research methodologies, advanced analytics tools, and strategic insight generation.

• Leadership Development: Potential to lead research initiatives, mentor junior researchers, and contribute to the development of research best practices within Multiplica Talent.

• Industry Specialization: Develop deep expertise in the banking and financial services industry's user experience challenges and opportunities.

• Project Diversity: Gain exposure to a wide range of complex projects for various banking clients, broadening experience and problem-solving capabilities.

📝 Enhancement Note: The growth opportunities highlight a clear path for skill development and career progression, particularly in areas like research leadership and specialized industry knowledge, which are valuable for operations professionals seeking to expand their strategic influence.

🌐 Work Environment

Office Type: Hybrid work model, requiring 3 days per week in the San Isidro office. This suggests a blend of focused individual work and collaborative team interaction.

Office Location(s): San Isidro, Lima Province, Peru. This is a prominent business district in Lima, offering accessibility and a professional environment.

Workspace Context:

• The office environment is designed to foster collaboration, with spaces for workshops, team meetings, and individual work.

• Access to necessary tools and technology for research, data analysis, and presentation will be provided.

• Opportunities for regular interaction with a multidisciplinary team of designers, strategists, and project managers, facilitating cross-functional learning and problem-solving.

Work Schedule: The standard work schedule is Monday to Friday, 9:00 AM to 6:00 PM. The hybrid nature allows for some flexibility in how the work week is structured, balancing in-office collaboration with remote focus time necessary for deep research and analysis.

📝 Enhancement Note: The hybrid model and collaborative office environment are designed to support efficient operations, balancing focused research tasks with team synergy and knowledge sharing, crucial for a consulting firm.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of CV and portfolio to assess experience and alignment with role requirements.

• Technical Interview: Discussion of research methodologies, case studies from your portfolio, and problem-solving scenarios related to the banking industry. Expect questions on how you handle complex data synthesis and stakeholder communication.

• Workshop/Case Study: Potentially a practical exercise or a presentation of a past project, demonstrating your ability to design research, analyze data, and present insights effectively.

• Cultural Fit Interview: Conversation with hiring managers and team members to assess alignment with Multiplica Talent's values and work style.

Portfolio Review Tips:

• Structure is Key: Organize your portfolio logically, ideally by project, clearly outlining the problem, your role, the process, your contributions, the insights, and the impact.

• Show, Don't Just Tell: Use visuals (screenshots, diagrams, mockups) to illustrate your research process and artifacts. For operations roles, this means visually representing process flows, data dashboards, or system architectures.

• Quantify Impact: Wherever possible, use metrics to demonstrate the success of your research. For instance, "improved conversion rate by X%", "reduced user error by Y%", or "informed a product change that led to Z% increase in customer satisfaction." This is vital for operations professionals.

• Tailor to the Role: Emphasize projects relevant to the banking industry and consulting environments. Highlight your ability to manage stakeholders and communicate complex findings clearly.

Challenge Preparation:

• Be ready to discuss how you would approach a specific research problem for a banking client.

• Prepare to articulate your thought process for synthesizing ambiguous or conflicting data.

• Practice presenting your work concisely and persuasively, focusing on the "so what?" and "now what?" of your findings.

📝 Enhancement Note: The interview process and portfolio review emphasize practical application, strategic thinking, and clear communication of results, all critical operational competencies. Preparing to demonstrate process, impact, and collaboration is key.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Familiarity with common UX research tools for surveys, interviews, and usability testing (e.g., SurveyMonkey, Typeform, Zoom, UserTesting.com).

• Data Analysis: Proficiency in Excel is required. Experience with statistical software like SPSS or database querying languages like PL/SQL is a significant plus.

• Visualization & Synthesis: Tools for creating Customer Journey Maps, Service Blueprints, and User Personas (e.g., Miro, Mural, Figma, Adobe Creative Suite).

Analytics & Reporting:

• Ability to interpret and leverage behavioral data and experience metrics (CSAT, NPS).

CRM & Automation:

• While not a direct CRM role, understanding how research insights feed into product development and marketing strategies is beneficial. Familiarity with project management tools (e.g., Asana, Jira) is also advantageous for managing research operations.

📝 Enhancement Note: The mention of Excel, SPSS, and PL/SQL for data analysis, alongside tools for visualization and synthesis, points to a need for robust operational skills in managing and interpreting data. This is a common requirement in roles that bridge research and business strategy.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs and experiences.

• Data-Driven Decision Making: Utilizing research findings and metrics to inform strategy and validate hypotheses.

• Collaboration: Working effectively with diverse teams to achieve shared project goals.

• Continuous Improvement: A proactive approach to learning, adopting new methodologies, and refining processes.

• Strategic Impact: Focusing on delivering insights that drive tangible business value and improve customer experiences.

Collaboration Style:

• Cross-functional Integration: Actively partnering with product designers, business analysts, technology teams, and client stakeholders.

• Workshop Facilitation: Leading collaborative sessions to drive ideation and problem-solving.

• Knowledge Sharing: Contributing to the team's collective knowledge base and promoting best practices in research.

• Feedback Exchange: Open to constructive feedback and providing it to foster a culture of growth and improvement.

📝 Enhancement Note: The emphasis on data-driven decision-making, collaboration, and strategic impact aligns perfectly with the core tenets of Revenue Operations and Sales Operations, where efficiency, cross-functional alignment, and measurable business outcomes are paramount.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging Research and Business: Translating complex research findings into clear, actionable strategies that resonate with business stakeholders and drive product decisions.

• Navigating Stakeholder Expectations: Managing diverse perspectives and requirements from various client-side teams within the banking sector.

• Data Synthesis Complexity: Integrating qualitative insights with quantitative data and experience metrics to form a holistic understanding.

• Adapting to Evolving Methodologies: Staying current with new research techniques and tools to maintain a competitive edge.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunities to explore and implement cutting-edge qualitative and quantitative research methods.

• Industry Expertise: Deep dive into the intricacies of the banking and financial services industry, understanding its specific user needs and regulatory landscape.

• Consulting Skills: Developing client management, strategic advising, and workshop facilitation skills.

• Mentorship & Leadership: Potential to mentor junior researchers and contribute to the growth of Multiplica Talent's research practice.

📝 Enhancement Note: These challenges and growth opportunities are common in roles that require both deep technical expertise and strategic business acumen, mirroring the developmental path of successful operations professionals.

💡 Interview Preparation

Strategy Questions:

• "How would you design a research study to understand customer adoption challenges for a new digital banking feature?" (Focus on methodology, metrics, and stakeholder alignment).

• "Describe a time you had to present complex research findings to a skeptical audience. How did you ensure they understood and acted upon your insights?" (Focus on communication, persuasion, and strategic storytelling).

Company & Culture Questions:

• "What interests you about Multiplica Talent and our work in the banking sector?" (Research the company's mission, values, and recent projects).

• "How do you approach collaboration with product designers and business stakeholders?" (Highlight your cross-functional teamwork and communication style).

Portfolio Presentation Strategy:

• Narrative Flow: Craft a compelling story for each case study, highlighting the journey from problem to solution.

• Process Clarity: Clearly articulate your research process step-by-step, explaining the rationale behind each decision.

• Insight-Driven: Focus on the "aha!" moments – the key insights derived from your research and their implications.

• Actionable Recommendations: Present concrete, data-backed recommendations that demonstrate how your work can drive business value.

• Conciseness: Be mindful of time and present the most impactful aspects of your work effectively.

📝 Enhancement Note: These preparation tips are designed to help candidates demonstrate not just their research skills but also their operational capabilities in problem-solving, strategic thinking, stakeholder management, and delivering measurable impact.

📌 Application Steps

To apply for this Design Researcher position:

• Submit your application through the Workable platform.

• Portfolio Customization: Tailor your portfolio to highlight projects most relevant to UX research in the banking sector, emphasizing your process, insights, and measurable impact.

• Resume Optimization: Ensure your resume clearly articulates your 4+ years of experience, proficiency in research methodologies, analytical tools (Excel, SPSS, PL/SQL), and stakeholder management skills, using keywords from the job description.

• Interview Preparation: Practice articulating your research process, presenting case studies concisely, and answering strategic questions about user behavior and business impact. Be ready to discuss your experience with metrics like CSAT and NPS.

• Company Research: Familiarize yourself with Multiplica Talent's mission, values, and their approach to digital talent consulting, particularly any case studies or insights related to the financial services industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.