Design Manager - Interior Design

📍 Job Overview

Job Title: Design Manager - Interior Design Company: Gensler Location: Hong Kong, China Job Type: Full-Time Category: Design Operations / Project Management Date Posted: 2025-08-07 Experience Level: 10+ Years Remote Status: On-site

🚀 Role Summary

• This role is critical for overseeing the operational execution of interior design projects, ensuring seamless project delivery from inception through completion.
• It focuses on managing project teams, client relationships, and financial performance to achieve operational excellence and client satisfaction within the design sector.
• The position requires a strong understanding of project lifecycle management, including budgeting, scheduling, staffing, and resource allocation, with a significant emphasis on business development and client acquisition within the Hong Kong and China markets.
• Success in this role hinges on the ability to lead, collaborate effectively with internal and external stakeholders, and drive profitability through efficient project execution and strategic client engagement.

📝 Enhancement Note: While the title is "Design Manager - Interior Design," the responsibilities heavily emphasize project management, client relationship management, and business development, aligning it closely with an operational or project operations function within a design firm. The focus on "delivering exceptional client projects on time and on budget" and "managing scheduling, budgets, staffing" are core operational tenets.

📈 Primary Responsibilities

• Lead and manage multiple interior design projects simultaneously, ensuring adherence to project objectives, contract scope, terms, and schedule to achieve successful client project delivery.
• Cultivate and deepen existing client relationships while actively developing new client relationships to drive business growth and expand Gensler's market presence in Hong Kong and China.
• Oversee the financial health of projects by meticulously tracking and managing budgets, fees, change orders, billings, and collections to ensure project profitability and financial success.
• Manage the end-to-end project lifecycle, encompassing initial estimating, competitive bidding, project kick-off meetings, regular coordination with project teams and stakeholders, and final project close-out procedures.
• Act as the primary liaison between the project team and clients, facilitating clear communication, managing expectations, and proactively resolving any client-related issues or project challenges.
• Develop and prepare comprehensive project proposals, including fee structures and contract negotiations, to secure new business opportunities and manage client expectations from the outset.
• Implement efficient resource management strategies, including staffing and sub-contractor/vendor coordination, to ensure optimal team performance and project execution.

📝 Enhancement Note: The primary responsibilities highlight a blend of client-facing business development and internal project operational management. Emphasis on "managing scheduling, budgets, staffing," "tracking and managing the financial performance of projects," and "managing the full project lifecycle" are distinct operational functions crucial for a design firm's success.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Interior Design or a closely related design or architecture field.

Experience:

• A minimum of 10 years of progressive and successful project experience specifically within global service corporate interiors, demonstrating a proven track record of managing complex projects from concept to completion.
• Extensive practical knowledge of interior design principles, best practices, and local market nuances, particularly within Hong Kong and mainland China, is essential for navigating regulatory environments and client expectations.
• Demonstrated experience in developing and managing project proposals, including fee structures and contract negotiations, to secure new business and manage client expectations effectively.
• Proven ability in business development, including cultivating a strong professional network and identifying new client opportunities within the target markets.

Required Skills:

• Project Leadership & Management: Ability to lead project teams, manage multiple projects concurrently, and oversee the entire project lifecycle from initiation to close-out.
• Client Relationship Management: Expertise in building, nurturing, and managing strong relationships with clients, understanding their needs, and resolving issues to ensure satisfaction and foster repeat business.
• Financial Acumen: Proficient in managing project budgets, fees, schedules, and financial performance, including tracking expenses, forecasting, and ensuring profitability.
• Business Development: Strong capabilities in identifying new business opportunities, developing client networks, and contributing to the firm's growth strategy.
• Communication Proficiency: Excellent written and spoken communication skills in English, Cantonese, and Mandarin, essential for effective client and team interaction in a multicultural environment.
• Team Collaboration: Proven ability to foster a collaborative team environment, leading and motivating project teams to achieve shared goals and deliver high-quality outcomes.

Preferred Skills:

• Professional license or certification in Interior Design or a related field (e.g., NCIDQ, LEED AP).
• Working knowledge of project management software such as MS Project for enhanced scheduling and resource allocation.
• Familiarity with design software, including Adobe Suites, AutoCAD, and Revit, for a deeper understanding of project deliverables and team workflows.

📝 Enhancement Note: The experience requirement of "10 years+ of successful project experience in global service corporate interiors" combined with "Good business development skills and ability to develop a network" clearly indicates a role that requires both operational project execution and strategic client acquisition, typical of senior operations or business development roles within design consultancies. The language proficiency requirement is highly specific and crucial for the Hong Kong/China market.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a portfolio showcasing successful management of complex corporate interior design projects, highlighting your role in project lifecycle management, team leadership, and client engagement.
• Include case studies that detail your approach to problem-solving, budget control, and schedule adherence, emphasizing how you maintained project efficiency and delivered within constraints.
• Showcase examples of client relationship development and business growth initiatives, illustrating your contribution to expanding the firm's client base and revenue streams.
• Present documentation that reflects your ability to manage project financials, including proposals, fee structures, and financial tracking mechanisms, to demonstrate fiscal responsibility.

Process Documentation:

• Provide examples of structured project management methodologies used, detailing workflow design, implementation strategies, and performance measurement techniques employed to ensure project success.
• Illustrate your process for managing project teams, including resource allocation, task delegation, performance monitoring, and fostering collaboration to optimize team output.
• Exhibit documented processes for client onboarding, communication protocols, and stakeholder management, demonstrating a systematic approach to client engagement and expectation management.

📝 Enhancement Note: While not explicitly stated, a role of this seniority and client-facing nature within a professional services firm would typically expect a portfolio that demonstrates not just design acumen but also project management proficiency. This includes showcasing how processes were managed to achieve project goals, client satisfaction, and financial targets.

💵 Compensation & Benefits

Salary Range:

• Given the seniority (10+ years experience), the location (Hong Kong), and the industry (high-end design services), a competitive annual base salary for a Design Manager in Hong Kong would likely range from HKD 700,000 to HKD 1,100,000. This estimate is based on industry benchmarks for senior project managers and business development roles in professional services firms in major Asian financial centers, considering the cost of living and market demand for specialized skills.

Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance to support employee well-being.
• Disability & Wellness Programs: Provisions for disability coverage and active wellness programs to promote a healthy work-life balance.
• Financial Security: Flex spending accounts, a profit-sharing plan, and twice-annual bonus opportunities, reflecting a commitment to employee financial health and reward for performance.
• Work-Life Balance Support: Generous paid holidays and paid time off (PTO) to encourage rest and rejuvenation.
• Professional Development: Reimbursement for certain professional licenses, renewals, exam fees, and tuition for eligible programs, investing in employee growth and career advancement.

Working Hours:

• The role is listed as Full-Time, typically implying around 40 hours per week. However, in project-driven environments like design firms, particularly for management roles with client-facing responsibilities and business development objectives, flexibility and extended hours may be required to meet project deadlines and client demands.

📝 Enhancement Note: The salary range is an estimation based on general market data for similar roles in Hong Kong. Specific compensation will depend on the candidate's exact experience, skills, and negotiation. The benefits listed are directly from the provided text and are standard for professional services firms.

🎯 Team & Company Context

🏢 Company Culture

Industry: Architecture, Design, and Urban Planning. Gensler is a global leader in the design industry, known for its innovative approach to creating spaces that are both aesthetically pleasing and highly functional, impacting various sectors including corporate, hospitality, healthcare, and retail. Company Size: Gensler is a large, global firm with a significant employee count, operating across numerous international locations. This vast network provides opportunities for diverse project exposure and cross-continental collaboration. Founded: Gensler was founded in 1965, bringing a rich history and extensive experience in the design industry. This longevity suggests a stable, established organization with deep expertise and a well-defined operational framework.

Team Structure:

• The Design Manager will likely be part of a larger design studio or practice area, potentially within a specific sector (e.g., Corporate Interiors). The team structure would typically involve direct reports or project team members from various disciplines (designers, project managers, consultants).
• Reporting structure would likely be to a Practice Area Leader, Studio Director, or a Managing Principal, with significant interaction with project principals and client stakeholders.
• Cross-functional collaboration is a cornerstone of Gensler's approach, requiring close work with architects, interior designers, graphic designers, workplace strategists, and technical consultants to deliver integrated design solutions.

Methodology:

• Gensler emphasizes a data-driven and research-informed approach to design, utilizing analytics to understand user behavior, workplace efficiency, and market trends.
• Project planning and optimization strategies are crucial, focusing on delivering projects on time, within budget, and to the highest quality standards, often involving iterative design processes and client feedback loops.
• Automation and efficiency practices are likely employed to streamline design processes, enhance collaboration, and improve resource management, although the primary focus remains on creative problem-solving.

Company Website: https://www.gensler.com/

📝 Enhancement Note: Gensler's global presence and reputation suggest a structured, professional environment that values both creativity and operational rigor. The "Life at Gensler" section highlights a culture that balances professional achievement with employee well-being, indicating a supportive work environment that values its people.

📈 Career & Growth Analysis

Operations Career Level:

• This role represents a senior-level position within the design operations and project management spectrum. It requires a blend of deep design understanding and robust project execution capabilities. The scope includes not only managing projects but also contributing to business development and client relationship management, indicating a pathway towards leadership within a practice area or studio.

Reporting Structure:

• The Design Manager typically reports to a Practice Area Leader, Studio Director, or a Managing Principal. They are responsible for leading project teams, which may include junior designers, project architects, and other specialists, fostering a collaborative and results-oriented environment.

Operations Impact:

• The Design Manager's role has a direct and significant impact on Gensler's revenue and profitability by successfully delivering client projects on time and within budget, fostering client loyalty, and driving new business opportunities. Their ability to manage resources efficiently and maintain strong client relationships directly contributes to the firm's financial health and market reputation.

Growth Opportunities:

• Leadership Advancement: Potential to progress into roles such as Practice Area Leader, Studio Director, Managing Principal, or specialize further in business development or client management.
• Skill Specialization: Opportunities to deepen expertise in specific design sectors (e.g., tech campuses, financial services, healthcare) or in project management methodologies, client acquisition strategies, or even firm-wide operational improvements.
• Global Mobility: As a global firm, there may be opportunities to work on international projects or transfer to other Gensler offices worldwide, broadening experience and professional networks.

📝 Enhancement Note: The "10 years+" experience requirement and the dual focus on project delivery and business development place this role at a senior management level, offering clear progression paths into firm leadership or specialized operational roles.

🌐 Work Environment

Office Type:

• Gensler offices are typically designed to be inspiring, collaborative, and reflective of their commitment to design excellence. Expect a modern, professional workspace that often incorporates innovative design elements and technology to facilitate creativity and teamwork.

Office Location(s):

• The position is based in Hong Kong, a major international hub. Gensler has offices in key cities globally, and the Hong Kong office serves as a strategic base for operations in the Asia-Pacific region.

Workspace Context:

• The workspace is designed to foster collaboration, with open-plan areas, meeting rooms, and potentially dedicated project team zones. Access to advanced design technology and software is standard.
• Opportunities for interaction with diverse teams of designers, architects, and other professionals are frequent, encouraging knowledge sharing and cross-pollination of ideas. The environment supports both focused individual work and dynamic team-based problem-solving.

Work Schedule:

• While the standard working hours are likely around 40 hours per week, the nature of project management and client-facing roles in a competitive design industry often necessitates flexibility. Project deadlines, client meetings, and business development activities may require working beyond standard hours or on weekends.

📝 Enhancement Note: The emphasis on a "highly creative, collaborative team" and "trendsetting interiors projects" suggests a dynamic and engaging work environment that values both individual contribution and collective effort.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and relevant experience.
• Hiring Manager/Team Interview: Discussion focused on your project management experience, client relationship skills, business development capabilities, and understanding of the Hong Kong/China design market. Expect questions about your approach to managing budgets, schedules, and teams.
• Portfolio Presentation: You will likely be asked to present a selection of your work, detailing your role, the challenges faced, and the outcomes achieved on key projects. Focus on demonstrating your operational and business development contributions.
• Stakeholder/Leadership Interview: Further discussion with senior leaders to assess cultural fit, strategic thinking, and long-term potential within the firm.

Portfolio Review Tips:

• Curate your portfolio to highlight projects that demonstrate strong project management, client engagement, and business development success, not just design aesthetics.
• For each project, clearly articulate your specific role, responsibilities, challenges encountered (e.g., budget constraints, tight deadlines), and how you implemented operational strategies to overcome them.
• Quantify your achievements whenever possible, using metrics related to budget adherence, schedule completion, client satisfaction, and revenue generation.
• Be prepared to discuss your process for managing client relationships, negotiating contracts, and driving business growth.

Challenge Preparation:

• Anticipate potential case studies or hypothetical scenarios related to managing difficult clients, resolving project conflicts, or developing new business leads.
• Practice articulating your operations management philosophy, your approach to team leadership, and your strategies for ensuring project profitability and client satisfaction.
• Be ready to discuss your understanding of the Hong Kong and China interior design markets and how you would leverage your skills to contribute to Gensler's success in these regions.

📝 Enhancement Note: Given the role's emphasis on both project delivery and business development, expect interview questions and portfolio reviews to assess both operational efficiency and commercial acumen. Demonstrating a track record of client acquisition and financial management will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Project Management Software: Proficiency with tools like MS Project is preferred for scheduling, resource allocation, and project tracking. Experience with other project management platforms is also valuable.
• Design Software: Working knowledge of Adobe Suites, AutoCAD, and Revit is a plus, indicating an ability to understand and interact with the technical aspects of design projects and teams.

Analytics & Reporting:

• While not explicitly stated, roles involving budget and financial management often require familiarity with financial tracking tools or enterprise resource planning (ERP) systems. Data analysis for project performance and business development metrics would also be expected.

CRM & Automation:

• Experience with Customer Relationship Management (CRM) systems would be beneficial for managing client pipelines and tracking business development activities. Automation tools might be used for proposal generation or workflow management, though specific tools are not listed.

📝 Enhancement Note: The mention of "MS Project" as a plus, alongside Adobe Suites, AutoCAD, and Revit, signifies a need for candidates who can bridge the gap between creative design processes and structured project execution. Familiarity with tools that support financial tracking and client management is highly advantageous.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A strong focus on understanding and exceeding client expectations, building lasting relationships through exceptional service and project delivery.
• Excellence in Design & Execution: A commitment to delivering high-quality design solutions while maintaining rigorous project management standards for efficiency and precision.
• Collaboration & Teamwork: Valuing diverse perspectives and fostering a collaborative environment where team members support each other to achieve shared goals.
• Innovation & Creativity: Encouraging new ideas and approaches in both design and operational processes to drive continuous improvement and stay ahead of industry trends.
• Integrity & Accountability: Upholding high ethical standards and taking ownership of responsibilities, from project execution to financial management and client commitments.

Collaboration Style:

• Gensler promotes a highly collaborative work environment. The Design Manager will be expected to work closely with internal design teams, project managers, consultants, and external stakeholders, including clients, contractors, and vendors. This involves open communication, proactive problem-solving, and a shared commitment to project success.

📝 Enhancement Note: Gensler's emphasis on "Life at Gensler" and its global reputation suggest a culture that balances high performance with employee well-being, fostering an environment where professionals can thrive both personally and professionally.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Diverse Stakeholders: Balancing the needs and expectations of various clients, internal teams, and external partners in a complex project environment.
• Navigating Market Dynamics: Adapting to the evolving trends and competitive landscape within the Hong Kong and China interior design markets.
• Balancing Creativity with Operations: Ensuring that operational efficiency and financial targets do not stifle creative design expression.
• Business Development Pressure: Consistently identifying and securing new client opportunities to drive firm growth and maintain project pipelines.

Learning & Development Opportunities:

• Industry Exposure: Working on a wide range of high-profile projects across different sectors provides continuous learning and exposure to best practices.
• Professional Development Programs: Gensler's investment in licensure, certifications, and tuition reimbursement supports ongoing skill enhancement and career progression.
• Mentorship: Opportunities to learn from experienced leaders within the firm, gaining insights into strategic management, client relations, and business development.

📝 Enhancement Note: The role presents a significant opportunity for growth by tackling challenges in a dynamic international market, allowing professionals to hone both their operational management and business development skills within a leading global design firm.

💡 Interview Preparation

Strategy Questions:

• Operations & Strategy: "Describe your approach to managing the full lifecycle of a corporate interior design project, from initial client engagement through to project close-out. How do you ensure projects are delivered on time and within budget?" Focus on detailing your process, risk mitigation strategies, and financial oversight.
• Client & Business Development: "How do you approach building and maintaining strong client relationships, and what strategies do you employ to identify and secure new business opportunities in the Hong Kong market?" Be ready with specific examples of client acquisition and retention.
• Problem-Solving & Efficiency: "Walk me through a time you faced a significant challenge on a project (e.g., budget overrun, schedule delay, client dissatisfaction). What steps did you take to resolve it, and what was the outcome?" Emphasize your analytical and problem-solving skills, and how you drove efficiency.

Company & Culture Questions:

• "What do you know about Gensler's work in the Hong Kong market, and why are you interested in this specific role?" Show you've researched the firm and understand its presence and impact.
• "How do you foster collaboration within a project team, and how do you communicate effectively with diverse stakeholders?" Prepare examples of your collaborative approach and communication style.
• "How do you measure the success of a project beyond just budget and schedule?" Discuss metrics related to client satisfaction, team performance, and overall business impact.

Portfolio Presentation Strategy:

• Select 2-3 case studies that best represent your capabilities in project management, client relations, and business development.
• For each case study, clearly outline the project scope, your specific role and responsibilities, the operational challenges you faced, the solutions you implemented, and the quantifiable results achieved (e.g., budget savings, timeline adherence, client retention).
• Be prepared to discuss your approach to fee negotiation, contract management, and team leadership within the context of your portfolio projects.

📝 Enhancement Note: The interview process will likely assess your ability to not only manage complex design projects but also to act as a key player in business development and client acquisition, reflecting the dual nature of the role.

📌 Application Steps

To apply for this Design Manager - Interior Design position:

• Submit your application through the Gensler careers portal (link provided).
• Portfolio Preparation: Tailor your portfolio to prominently feature projects where you managed the operational aspects of corporate interior design, showcasing your skills in budget management, scheduling, team leadership, and client relationship development. Include specific examples of how you contributed to business growth.
• Resume Optimization: Ensure your resume clearly highlights your 10+ years of experience in corporate interiors, your proficiency in project management, business development success, and your language skills (English, Cantonese, Mandarin). Quantify achievements where possible.
• Interview Preparation: Practice articulating your project management methodologies, client engagement strategies, and business development approaches. Prepare to discuss your understanding of the Hong Kong and China markets and how you can add value to Gensler.
• Company Research: Thoroughly research Gensler's recent projects in Hong Kong and Asia, their design philosophy, and their company culture. Understand their approach to client service and operational excellence.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.