Design Consultant

📍 Job Overview

Job Title: Design Consultant (In-Home Sales)

Company: Luxury Bath Technologies (Operating as American Bathroom Remodelers)

Location: La Mesa, California, United States

Job Type: Full-Time

Category: Sales Operations / GTM (Client-Facing Sales)

Date Posted: April 09, 2026

Experience Level: Mid-Level (2-5 Years)

Remote Status: On-site

🚀 Role Summary

• This is a client-facing, in-home sales role focused on consultative selling within the home improvement and remodeling sector.

• The Design Consultant will be responsible for conducting in-home consultations, assessing customer needs, and presenting customized bathroom remodeling solutions.

• This role involves guiding customers through design selections, managing the full sales cycle, and utilizing digital sales tools to document and close deals.

• Success in this position is driven by performance, with a strong emphasis on commission-based earnings tied to monthly sales and closing goals.

📝 Enhancement Note: While the job title is "Design Consultant," the core responsibilities and compensation structure clearly indicate a high-performance, in-home sales role. The "operations" aspect is primarily in the execution of the sales process and the utilization of sales tools and CRM, rather than traditional back-office revenue operations. The role requires sales operations discipline in managing leads, follow-ups, and closing deals effectively.

📈 Primary Responsibilities

• Conduct comprehensive in-home consultations with homeowners to thoroughly assess their needs, understand their style preferences, and define project goals for bathroom remodeling.

• Present a range of customized bathroom remodeling solutions, including specific products, high-quality materials, attractive upgrade options, and accessible financing alternatives.

• Guide customers effectively through the entire design selection process, offering expert advice on finishes, fixtures, layouts, and aesthetic considerations to meet their vision and budget.

• Rigorously follow the company's established and proven sales process to ensure a professional, consistent, and seamless customer experience from initial contact to contract signing.

• Meticulously document all client consultations, finalized contracts, and essential project details using the company's designated CRM system and other digital sales tools.

• Proactively work towards achieving and exceeding monthly sales targets, closing goals, and revenue objectives.

• Maintain proactive, professional, and clear communication with all clients throughout the project lifecycle and collaborate effectively with internal teams (e.g., design, installation).

• Actively participate in all scheduled team meetings, ongoing training sessions, and professional development programs to enhance sales techniques and product knowledge.

📝 Enhancement Note: The responsibilities emphasize a structured sales process, client interaction, and performance metrics, aligning with the operational execution of a sales strategy. The "documentation" and "using company systems/sales tools" aspects highlight the reliance on sales operations infrastructure.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Associate's or Bachelor's degree in a related field (e.g., Interior Design, Business, Marketing) is a plus but not strictly required.

Experience: 2-5 years of experience in sales, particularly in-home sales, consultative selling, or a client-facing design role. Experience in home improvement, remodeling, or interior design is highly preferred.

Required Skills:

• Exceptional communication and interpersonal skills, with a proven ability to build rapport and trust with diverse clientele.

• Strong presentation skills, capable of confidently and persuasively presenting products, solutions, and design concepts.

• High level of organization and attention to detail, with a demonstrated ability for strong follow-through on tasks and commitments.

• Proficiency in using modern sales technologies, including tablets, mobile applications, and digital sales platforms.

• Valid driver's license and access to a reliable vehicle for local travel to client appointments.

Preferred Skills:

• Prior experience in direct-to-consumer (DTC) in-home sales or a similar consultative sales environment.

• A genuine passion for home improvement, interior design, or remodeling projects.

• Proven track record of meeting or exceeding sales quotas and performance-based targets.

• Self-motivated, driven, and goal-oriented with a proactive approach to sales activities.

• Positive and resilient attitude, with a strong customer service mindset focused on client satisfaction.

📝 Enhancement Note: The requirements focus on sales acumen, client management, and adaptability to digital sales tools, underscoring the operational execution of sales strategies. The emphasis on "proven sales process" and "digital sales tools" suggests a need for candidates who can integrate into existing sales operations frameworks.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "operations portfolio" isn't explicitly required, candidates are expected to demonstrate their sales process proficiency. This can be showcased through examples of:
  • Successful sales cycle management, from lead qualification to closing.
  • Case studies of complex client needs and how they were effectively addressed with customized solutions.
  • Evidence of exceeding sales targets and demonstrating revenue generation impact.

Process Documentation:

• Candidates should be prepared to discuss their experience with documenting sales activities, including:

  • Utilizing CRM systems for lead tracking, customer relationship management, and deal progression.

  • Recording client consultation details, design choices, and contract terms accurately.

  • Following standardized sales workflows and checklists to ensure consistency and compliance.

  • Providing insights into how they maintain organized records for follow-up and reporting.

📝 Enhancement Note: For a role like this, the "portfolio" is less about traditional operations documentation and more about demonstrating sales process mastery. Candidates should be ready to articulate their personal sales methodology and how they leverage tools to drive efficiency and close deals.

💵 Compensation & Benefits

Salary Range:

• Base Pay: Competitive base salary provided.

• Commission: Performance-based commission structure with significant earning potential.

• Total Earning Potential: Estimated between $80,000 - $250,000 annually for high performers.

📝 Enhancement Note: The salary range of $80,000 - $250,000 is a strong indicator of a commission-heavy sales role. This range is typical for experienced in-home sales consultants in high-value markets like Southern California, especially in the remodeling sector where project values are substantial. The lower end reflects a solid base plus moderate commission, while the upper end signifies top-tier performance and high closing rates on significant sales. Research for La Mesa, CA, indicates that similar sales roles can command this range, with cost of living and market demand supporting these figures.

Benefits:

• Comprehensive benefits package typically includes:
  • Medical, Dental, and Vision Insurance
  • Paid Time Off (PTO)
  • Opportunities for performance-based bonuses and incentives
  • Ongoing training and professional development programs

Working Hours:

• Appointment-based schedule, requiring flexibility.

• Typically includes weekdays and some Saturdays.

• The workload is driven by scheduled appointments and the need to follow up on leads.

📝 Enhancement Note: The schedule flexibility is common in in-home sales, allowing consultants to meet clients at convenient times, which often extends beyond standard 9-to-5 business hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement & Remodeling (specifically Bathroom Remodeling). This industry is characterized by direct consumer engagement, emphasis on quality, customization, and project management.

Company Size: American Bathroom Remodelers is likely a mid-sized to large regional player within the home improvement sector, part of the larger Luxury Bath Technologies network. This implies established processes, a defined market presence, and a structured sales and operations framework.

Founded: While the founding date of American Bathroom Remodelers isn't specified, Luxury Bath Technologies has been operating for many years, suggesting a stable and experienced organization with a proven business model.

Team Structure:

• The Design Consultant will likely be part of a regional sales team, reporting to a Sales Manager or Regional Sales Director.

• This team will consist of other Design Consultants, potentially Sales Support staff, and will collaborate closely with installation and project management teams.

Methodology:

• The company employs a consultative, needs-based sales methodology, focusing on understanding homeowner requirements and providing tailored solutions.

• Emphasis is placed on following a proven sales process, utilizing digital tools for efficiency, and delivering exceptional customer experiences to drive referrals and repeat business.

• Data-driven decision-making is likely applied to sales forecasting, lead management, and performance analysis.

Company Website: http://www.luxurybath.com

📝 Enhancement Note: The company culture is likely focused on performance, customer satisfaction, and professional development within the home improvement sales domain. The connection to Luxury Bath Technologies suggests a standardized approach to sales and operations across multiple locations.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-level position within a sales function that relies heavily on operational execution. It's a direct contributor role focused on revenue generation through client engagement.

Reporting Structure: The Design Consultant will report to a Sales Manager or equivalent leadership within the regional sales team. This manager will oversee performance, provide coaching, and ensure adherence to sales processes and operational standards.

Operations Impact: The primary impact of this role is direct revenue generation. Successful Design Consultants significantly contribute to the company's sales targets, market share, and overall profitability through their ability to close deals and deliver high-value customer solutions. Their client interactions also shape the company's reputation and generate leads through positive word-of-mouth.

Growth Opportunities:

• Sales Leadership: Advancement into roles such as Senior Design Consultant, Sales Team Lead, or Sales Manager, overseeing a team of consultants.

• Specialization: Developing expertise in specific design niches or product lines within bathroom remodeling.

• Training & Development: Access to continuous training on sales techniques, product knowledge, and new market trends, potentially leading to master consultant status.

• Transfer Opportunities: Potential to move to different regions or product lines within the larger Luxury Bath Technologies network.

📝 Enhancement Note: Growth in this role is typically tied to sales performance and leadership potential. The operational aspect of sales (process adherence, tool utilization) is a foundational element for career progression.

🌐 Work Environment

Office Type: The primary "work environment" is the client's home, requiring consultants to be comfortable and professional in residential settings. There will likely be a regional office or hub for team meetings, training, and administrative support, but the core activity is remote/on-site at client locations.

Office Location(s): The role is based in La Mesa, California, serving the greater San Diego metropolitan area. Consultants will travel locally to client homes.

Workspace Context:

• Client Homes: Requires professionalism, adaptability, and the ability to create a positive impression in a personal space. Consultants must be able to set up materials and present solutions effectively within various home layouts.

• Digital Workspace: Reliance on tablets and mobile devices for sales presentations, CRM access, and communication, requiring a comfortable and functional digital setup.

• Team Collaboration: Opportunities for in-person collaboration during team meetings, training sessions, and potentially joint client visits or shadowing.

Work Schedule: Appointment-based, typically including weekdays and some Saturdays, demanding flexibility to accommodate client availability. This schedule is designed to maximize client engagement and sales opportunities.

📝 Enhancement Note: The work environment is a blend of independent field work and team-based collaboration, with a strong emphasis on professionalism and client-site presentation.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically a phone or video call with an HR representative or recruiter to assess basic qualifications, sales aptitude, and cultural fit.

• First Interview: In-depth interview with a Sales Manager focusing on sales experience, understanding of consultative sales, and motivation for the role. May include scenario-based questions.

• Second Interview/Assessment: This may involve a role-playing exercise simulating an in-home consultation, a presentation of a past sales success, or a discussion about how they would handle specific client objections. A portfolio showcasing sales achievements or design projects might be requested.

• Final Interview: Potentially with a senior sales leader or regional manager to confirm fit and discuss compensation details.

Portfolio Review Tips:

• Sales Success Stories: Prepare 2-3 detailed examples of successful sales engagements. Focus on the client's initial problem, your approach, the solutions you proposed, how you navigated challenges, and the quantifiable results (e.g., deal size, closing rate, customer satisfaction).

• Process Demonstration: Be ready to explain your personal sales process and how you utilize tools (like CRM, presentation software) to manage leads, track progress, and close deals.

• Design Acumen: If you have visual examples of design work or projects you've consulted on, be prepared to discuss your design thinking and how you translate client needs into aesthetic and functional solutions.

• Metrics Focus: Quantify your achievements whenever possible. Use numbers and data to demonstrate your impact.

Challenge Preparation:

• Role-Playing: Practice handling common sales objections, presenting product features and benefits, and guiding clients through design choices.

• Scenario Analysis: Be ready to discuss how you would approach a challenging client situation or a complex design request.

• Company Research: Understand Luxury Bath Technologies' products, market position, and customer base. Be prepared to articulate why you are a good fit for their specific brand and sales approach.

📝 Enhancement Note: The interview process is designed to evaluate sales skills, process adherence, and client management capabilities. A strong understanding of sales operations principles (lead management, CRM usage, process execution) will be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Proficiency with CRM software (e.g., Salesforce, HubSpot, or a proprietary system) for lead management, pipeline tracking, customer data management, and sales forecasting.

• Digital Sales Platforms: Experience using tablets and mobile applications for in-home presentations, product catalogs, design visualization tools, and e-contracting.

• Communication Tools: Standard office suite (Microsoft Office, Google Workspace) for email, scheduling, and document creation.

Analytics & Reporting:

CRM & Automation:

• CRM: Essential for managing client interactions, tracking sales progress, and documenting consultations.

• Automation: Understanding how automated follow-up sequences or lead nurturing processes might work within the CRM would be a plus, though not a primary requirement for the consultant role itself.

📝 Enhancement Note: Proficiency with digital sales tools and CRM is critical. The company likely uses a standardized technology stack to ensure consistency in sales processes and data collection across its consultant network.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A primary focus on delivering exceptional customer experiences and building long-term relationships.

• Performance Driven: A culture that rewards high achievement and motivates individuals to meet and exceed sales targets.

• Integrity & Professionalism: Upholding high ethical standards in all client interactions and business dealings.

• Collaboration: Working effectively within a team, sharing best practices, and supporting colleagues.

• Continuous Improvement: Commitment to ongoing learning, skill development, and adapting to market changes.

Collaboration Style:

• Cross-functional: Consultants must collaborate effectively with sales management, design teams, and installation crews to ensure a seamless customer journey.

• Peer-to-Peer: Encouraging knowledge sharing and mutual support among sales consultants to foster a collective drive for success.

• Client-Focused: The primary collaboration is with the homeowner, understanding their needs and guiding them through the decision-making process.

📝 Enhancement Note: The culture likely balances individual performance with team support, emphasizing a customer-first approach and adherence to established sales processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Client Expectations: Balancing client desires with budget, feasibility, and design limitations.

• Competitive Market: Differentiating services and products in a crowded home improvement sector.

• Performance Pressure: Maintaining high closing rates and revenue targets in a commission-driven environment.

• Logistical Demands: Efficiently managing travel schedules, appointment times, and follow-ups across a territory.

Learning & Development Opportunities:

• Sales Training: Advanced training in consultative selling techniques, negotiation, and closing strategies.

• Product Knowledge: Deep dives into the latest bathroom remodeling trends, materials, and technologies.

• Design Principles: Opportunities to enhance understanding of interior design, color theory, and space planning.

• Leadership Development: Pathways for high performers to move into management or team lead roles.

📝 Enhancement Note: The challenges are inherent to a high-performance sales role, emphasizing resilience, problem-solving, and continuous skill enhancement. Growth is directly linked to mastering these challenges and excelling in sales execution.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for conducting an in-home sales consultation from start to finish." (Focus on structured approach, needs assessment, solution presentation, objection handling, and closing.)

• "How do you stay organized and manage your pipeline when you have multiple appointments and follow-ups in a day/week?" (Highlight use of CRM, time management techniques, prioritization.)

• "Tell me about a time you had to handle a difficult client or overcome a significant objection. What was the outcome?" (Demonstrate problem-solving, empathy, and sales resilience.)

Company & Culture Questions:

• "What do you know about Luxury Bath Technologies and American Bathroom Remodelers?" (Research their products, services, and market presence.)

• "How do you approach building rapport and trust with clients in their homes?" (Focus on active listening, empathy, and professionalism.)

Portfolio Presentation Strategy:

• Quantify Success: For any sales achievements you discuss, be ready with specific numbers (e.g., "I consistently exceeded my monthly quota by 15%," "My average deal size was $X,XXX").

• Process Walkthrough: Be prepared to walk through a typical sales cycle you manage, highlighting key touchpoints and decision-making stages.

• Problem/Solution: Structure your examples around a client's problem, your proposed solution, and the positive outcome.

• Tool Proficiency: Briefly mention how you leverage CRM or other sales tools to enhance your effectiveness.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of consultative sales, process execution, client management, and a results-oriented mindset.

📌 Application Steps

To apply for this operations-driven sales position:

• Submit your application through the provided application link.

• Resume Optimization: Tailor your resume to highlight experience in sales, client consultations, design, and customer service. Quantify achievements with specific metrics and sales results. Ensure keywords like "in-home sales," "consultative selling," "CRM," and "closing sales" are prominent.

• Portfolio Preparation: Prepare specific examples of successful sales engagements. Be ready to discuss your sales process, how you handled client needs, and the outcomes achieved. Focus on quantifiable results and your ability to manage the sales cycle effectively.

• Interview Practice: Practice answering common sales interview questions, particularly those related to handling objections, closing deals, and managing client relationships. Be ready to role-play a client consultation scenario.

• Company Research: Thoroughly research Luxury Bath Technologies and American Bathroom Remodelers. Understand their product offerings, target market, and company values to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.