Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Floor & Decor

Location: West Chester, Ohio, United States

Job Type: FULL_TIME

Category: Sales/Design Operations

Date Posted: March 11, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role serves as a customer-facing design expert, focusing on guiding clients through product selection for flooring and related accessories.

• It involves direct sales responsibilities, aiming to maximize sales goals and promote the store's design services brand.

• The position requires meticulous project management from initial inquiry through to installation, emphasizing accuracy and client communication.

• Collaboration with store leadership and employees is crucial for project success and overall store performance.

📝 Enhancement Note: While the title is "Design Consultant," the responsibilities and required experience level suggest a role that blends customer service, sales, and basic design principles, often referred to in operations contexts as a "Sales Consultant" or "Design Specialist" with a strong customer engagement component. The emphasis on sales goals and direct customer interaction indicates a GTM (Go-To-Market) alignment.

📈 Primary Responsibilities

• Engage customers on the sales floor to understand their design needs and offer initial product guidance for flooring and accessory selections.

• Conduct detailed design appointments, assessing customer requirements for tile, wood, stone, and accessory products, considering color, texture, and pattern.

• Develop and nurture client relationships through networking, referrals, and in-store lead generation to build a consistent clientele base.

• Manage multiple customer projects simultaneously from initial contact through to final installation, ensuring all project phases are handled with accuracy, timeliness, and consistent follow-up.

• Collaborate effectively with store leadership and associates to ensure seamless project execution and achievement of individual and store sales targets.

• Actively participate in and champion company initiatives, modeling best practices for store employees and contributing to a positive sales and service culture.

• Utilize company-provided design applications, including Salesforce, the online design appointment scheduler, and MyProject, to manage client interactions and project workflows.

📝 Enhancement Note: The core responsibilities highlight a blend of direct sales, client relationship management, and project coordination, typical of a GTM role focused on customer acquisition and retention in a retail environment. The emphasis on managing multiple projects and collaborating with store leadership points towards operational efficiency within the sales process.

🎓 Skills & Qualifications

Education: High School Diploma or GED required.

Experience:

• Minimum of 1 year of retail or customer service experience.

Required Skills:

• Strong customer engagement and active listening skills to understand client needs.

• Proficiency in basic mathematical calculations for sales and project estimations.

• Competence in using basic computer applications, including the Microsoft Office Suite (Word, Excel, Outlook).

• Demonstrated ability to self-motivate and manage multiple tasks effectively in a fast-paced retail setting.

• Excellent verbal and written communication skills for client and internal team interactions.

Preferred Skills:

• Previous experience in a design-related field or consultative sales role.

• Familiarity with flooring materials (tile, wood, stone) and accessory products.

• Proven ability to develop and maintain a client base through proactive outreach and relationship building.

• Experience with project management principles, from initiation to completion.

• Basic understanding of interior design principles and aesthetics.

📝 Enhancement Note: The qualifications emphasize foundational customer service and sales skills, with a clear requirement for basic computer literacy. The inclusion of Salesforce points to a need for CRM proficiency, which is a common requirement in sales operations and GTM roles. The preference for design-related experience indicates a path towards specialization within the sales function.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant project examples in their resume or during interviews that demonstrate:
  • Successful customer engagement and problem-solving in a service or sales context.
  • Examples of managing multiple tasks or projects concurrently.
  • Any experience in consultative sales or client advisory roles.

Process Documentation:

• Candidates should be prepared to discuss their understanding of how processes are documented and followed in a retail sales environment, focusing on:

  • Workflow adherence for customer appointments and sales transactions.

  • Importance of accurate data entry in CRM systems like Salesforce for tracking client interactions and sales progress.

  • Following established procedures for project management from initial consultation to post-sale follow-up.

📝 Enhancement Note: For an entry-level "Design Consultant" role, a traditional process and systems portfolio is less common. The focus will be on the candidate's ability to articulate their understanding of core retail sales processes and their experience with relevant systems like CRM. Interview preparation should emphasize demonstrating these capabilities through behavioral examples.

💵 Compensation & Benefits

Salary Range: The base pay starts at $15.00 per hour, with potential for higher starting pay based on experience.

Benefits:

• Bonus opportunities and career advancement opportunities at every level.

• Financial wellness programs: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.

• Comprehensive insurance plans (subject to eligibility criteria): Medical, Dental, Vision, Life, and other insurance plans.

• Work-life balance initiatives:

  • Paid vacation and sick time for eligible associates.

  • Paid holidays plus a personal holiday.

  • Paid Volunteer Time Off that starts on Day 1. Working Hours: Full-time employment, requiring flexibility to work within store operating hours, which include evenings and weekends. Standard work hours are typically 40 hours per week, aligning with store operational needs.

📝 Enhancement Note: The stated hourly wage aligns with entry-level retail positions. The comprehensive benefits package, including a 401k match and stock purchase plan, is competitive for the retail sector and attractive for long-term career growth within Floor & Decor. The emphasis on work-life balance with paid time off and volunteer time is a significant perk.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Home Improvement, Flooring, and Decor)

Company Size: Floor & Decor is a large retail company, operating numerous stores across the United States. This size suggests a structured environment with established processes and significant opportunities for career growth and internal mobility.

Founded: Floor & Decor was founded in 2000. Its relatively recent founding for a large retailer implies a dynamic and potentially innovative company culture, focused on growth and market expansion.

Team Structure:

• The Design Consultant will likely be part of the store's sales and design team, reporting to a Store Manager or a designated Sales/Design Lead.

• This team collaborates closely with other store departments, including warehouse operations, installation coordination, and customer service.

Methodology:

• Data Analysis & Insights: While direct data analysis might be limited for this role, understanding customer preferences and sales trends is key to effective design consultation and sales.

• Workflow Planning & Optimization: The role involves managing individual customer workflows, ensuring efficiency in design appointments and project management. Optimization comes from effective client management and process adherence.

• Automation & Efficiency Practices: Utilization of CRM (Salesforce) and scheduling tools contributes to operational efficiency by streamlining client management and appointment booking.

Company Website: https://careers.flooranddecor.com/us/en

📝 Enhancement Note: Floor & Decor's industry and size indicate a fast-paced, customer-centric retail environment. The culture likely emphasizes sales performance, customer satisfaction, and teamwork. As a large retailer, there are often clear paths for advancement and structured training programs.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level position within the GTM and sales support function of Floor & Decor's retail operations. It serves as a foundational role for individuals aspiring to careers in sales, design, or retail management.

Reporting Structure: Typically reports to a Store Manager, Assistant Store Manager, or a dedicated Sales Manager/Design Lead within the store hierarchy. This structure provides direct mentorship and oversight.

Operations Impact: The Design Consultant directly impacts revenue through sales and customer acquisition. By providing excellent design advice and service, they contribute to customer satisfaction, repeat business, and the overall brand reputation of Floor & Decor's design services.

Growth Opportunities:

• Operations Skill Advancement: Progress to Senior Design Consultant, specializing in complex projects or leading training for new hires.

• Sales Leadership: Transition into roles like Sales Lead, Assistant Store Manager, or Store Manager, taking on broader sales targets and team management responsibilities.

• Specialization: Develop expertise in specific product lines or design styles, becoming a go-to resource for colleagues and customers.

• Cross-functional Moves: Potential to move into roles within merchandising, operations management, or even corporate support functions if specific skills are developed.

📝 Enhancement Note: This role is positioned as a critical entry point into Floor & Decor's retail operations, offering clear pathways for advancement. The emphasis on sales performance and customer service provides a strong foundation for future leadership roles within the company's GTM and operational structure.

🌐 Work Environment

Office Type: The primary work environment is the retail store floor, including designated design consultation areas and potentially a sales/design support office.

Office Location(s): The role is based at the Floor & Decor store located in West Chester, Ohio. This specific location is where the candidate will engage with customers and collaborate with the store team.

Workspace Context:

• The workspace involves direct interaction with customers on the sales floor, requiring a professional and approachable demeanor.

• Access to product samples, design resources, and computer systems (including CRM and design software) is provided.

• The environment is dynamic, with regular customer traffic and a need for constant engagement. Collaboration with store associates is frequent and essential for a seamless customer experience.

Work Schedule: Flexible scheduling is required to cover store operating hours, which include weekdays, evenings, and weekends. This role is full-time, typically around 40 hours per week, with specific shifts determined by store needs and management.

📝 Enhancement Note: The work environment is characteristic of a busy retail setting. The "consultant" aspect implies a need for dedicated spaces for appointments, but daily work will also involve active engagement on the sales floor, requiring adaptability and strong interpersonal skills in a high-traffic environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A phone or video screening to assess basic qualifications, experience, and cultural fit.

• In-Store Interview: Typically involves meeting with the Store Manager or Sales Manager. This stage may include:

  • Behavioral questions focusing on customer service, sales scenarios, and problem-solving.
  • A discussion about the candidate's understanding of the Design Consultant role and their motivation.
  • A brief tour of the store and introduction to team members.

• Potential Skills Assessment: May involve a scenario-based question or a brief role-play to assess customer engagement and consultative sales approach.

• Final Interview: Potentially with a higher-level manager or HR representative for final approval.

Portfolio Review Tips:

• Since a formal portfolio isn't standard, prepare to discuss specific examples from past experiences that showcase:
  • How you've successfully advised customers or clients to meet their needs.
  • Instances where you've managed multiple tasks or projects effectively.
  • Your approach to building customer relationships and generating repeat business or referrals.

Challenge Preparation:

• Be ready to answer hypothetical questions such as:

  • "How would you handle a customer who is undecided between two flooring options?"
  • "Describe a time you went above and beyond to assist a customer."
  • "How would you approach a customer who walks into the store looking for design inspiration?"

• Practice articulating your understanding of the sales process and how you would guide a customer from initial inquiry to a purchase decision.

📝 Enhancement Note: The interview process is designed to assess customer service aptitude, sales potential, and alignment with Floor & Decor's operational model. Candidates should focus on demonstrating their ability to engage, consult, and sell within a retail context.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce: Essential for customer relationship management, tracking leads, managing appointments, and recording sales activities. Proficiency or a strong aptitude for learning CRM systems is key.

• Microsoft Office Suite: Includes Word for documentation, Excel for basic data tracking or reporting, and Outlook for email communication.

• Proprietary Online Design Appointment Scheduler: Used for booking customer consultations efficiently.

• MyProject: Likely an internal tool for project tracking and management.

Analytics & Reporting:

CRM & Automation:

• Salesforce: The primary CRM tool for managing the customer lifecycle.

• Scheduling Tools: Used to automate the booking of design appointments, improving efficiency.

📝 Enhancement Note: Proficiency with Salesforce is a significant advantage. Candidates should highlight any experience with CRM systems and demonstrate a willingness to learn new software quickly, as these tools are central to managing customer interactions and sales processes effectively.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and providing exceptional service to drive sales and loyalty.

• Teamwork: Collaborating effectively with store colleagues to achieve shared goals and ensure a seamless customer experience.

• Results-Oriented: A drive to meet and exceed sales targets and contribute to the store's overall performance.

• Continuous Improvement: A willingness to learn new product knowledge, sales techniques, and system functionalities to enhance performance.

• Integrity: Upholding company standards and ethical practices in all customer and colleague interactions.

Collaboration Style:

• The role requires a collaborative approach, working closely with store leadership for guidance and support, and with fellow associates to ensure smooth operations, from initial customer contact to project fulfillment.

• Open communication and a willingness to assist colleagues are valued in this team-oriented retail environment.

📝 Enhancement Note: Floor & Decor's culture likely emphasizes a strong customer-centric approach, with a significant focus on sales performance and teamwork within the retail store setting. Candidates should align their responses with these core values.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Diverse Customer Needs: Effectively catering to a wide range of customer preferences, budgets, and design aesthetics.

• Balancing Multiple Projects: Juggling numerous customer consultations and ongoing projects simultaneously while maintaining high-quality service.

• Driving Sales in a Competitive Market: Meeting sales targets in a dynamic retail environment requires strong consultative sales skills and product knowledge.

• Adapting to New Products and Technologies: Staying updated with Floor & Decor's extensive product lines and evolving sales/design tools.

Learning & Development Opportunities:

• Product Knowledge Expansion: Deepening expertise in flooring materials, installation processes, and accessory products.

• Sales & Design Skills Training: Access to training programs on consultative selling, design principles, and customer relationship management.

• System Proficiency: Becoming highly skilled in using Salesforce and other internal operational tools.

• Career Pathing: Opportunities for advancement into leadership roles within the store or specialized design positions.

📝 Enhancement Note: The role presents opportunities to develop core sales, customer service, and project management skills within a structured retail environment, which are transferable to many GTM and operations roles.

💡 Interview Preparation

Strategy Questions:

• Sales Strategy: "How would you approach a customer who seems unsure about their design needs?" or "Describe your process for guiding a customer from initial interest to making a purchase decision." Focus on active listening, probing questions, and presenting solutions.

• Customer Service: "Tell me about a time you resolved a difficult customer issue. What was the outcome?" Be prepared to share specific examples demonstrating empathy, problem-solving, and a customer-first attitude.

• Product Knowledge: "What would you do to familiarize yourself with our product lines if you were hired?" Emphasize proactive learning and utilizing available resources.

• System Aptitude: "Have you used CRM systems like Salesforce before? If not, how quickly do you typically learn new software?" Highlight any relevant software experience and your eagerness to learn.

Company & Culture Questions:

• Research Floor & Decor's mission, values, and recent news. Understand their product offerings and target customer base.

• Be prepared to discuss why you are interested in a design and sales role specifically at Floor & Decor.

Portfolio Presentation Strategy:

• Although no formal portfolio is required, prepare to discuss 2-3 specific examples from your past experience that highlight:

  • A challenging customer interaction and how you resolved it.
  • A time you successfully guided someone through a complex decision.
  • An instance where you contributed to team success or exceeded a goal.

• Frame your examples using the STAR method (Situation, Task, Action, Result) to clearly articulate your contributions and the positive outcomes.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong interpersonal skills, a proactive approach to sales and customer service, and an ability to learn and adapt within a retail operations framework.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Floor & Decor careers portal via the provided link.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, and your proficiency with computer systems and communication tools. Use keywords from the job description.

• Prepare for Behavioral Questions: Think of specific examples from your past work experience that demonstrate your ability to engage customers, solve problems, manage tasks, and work in a team.

• Research Floor & Decor: Familiarize yourself with their product offerings, company culture, and the specific role of a Design Consultant. This will help you tailor your answers and demonstrate genuine interest.

• Practice Your "Pitch": Be ready to articulate why you are a good fit for the role, what you can bring to the team, and your career aspirations within the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.