Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Floor & Decor

Location: Las Vegas, NV, United States

Job Type: Full-Time

Category: Retail / Sales Operations

Date Posted: 2026-03-23

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Serve as the primary point of contact for customers on the sales floor, initiating design consultations and guiding them through product selections.

• Manage and execute design projects from initial customer engagement through to installation, ensuring accuracy and client satisfaction.

• Collaborate closely with store leadership and team members to achieve sales targets and enhance the store's design services brand.

• Utilize company-specific design applications and CRM tools to manage client relationships, track project progress, and maintain consistent communication.

• Provide expert advice on tile, wood, stone, and accessory products, catering to both residential and commercial client needs.

📝 Enhancement Note: While the title is "Design Consultant," the responsibilities and requirements clearly indicate an entry-level role focused on customer engagement and sales within a retail environment, rather than a strategic design operations role. The emphasis is on direct customer interaction and sales transactions, supported by design knowledge.

📈 Primary Responsibilities

• Greet and engage customers on the sales floor, proactively offering assistance and identifying design needs for flooring and accessory products.

• Conduct detailed design appointments with customers to understand their project requirements, aesthetic preferences, and functional needs for tile, wood, and stone selections.

• Develop and nurture a client base through networking, referrals, and leads generated within the store, fostering long-term customer relationships.

• Design comprehensive, functional, and aesthetically pleasing solutions tailored to individual customer projects, ensuring the selection of appropriate products and accessories.

• Manage multiple customer projects simultaneously, overseeing all phases from inquiry to installation with a high degree of accuracy, timeliness, and consistent follow-up communication.

• Partner with store leadership and cross-functional teams to ensure seamless project execution, from order placement to final installation, and contribute to overall store sales objectives.

• Actively participate in and champion company initiatives, modeling best practices for store employees and promoting a culture of exceptional customer service and sales excellence.

• Proficiently utilize company-provided design applications, CRM systems (e.g., Salesforce), and online scheduling tools to manage appointments, customer data, and project documentation.

📝 Enhancement Note: The responsibilities emphasize direct customer interaction, sales, and project coordination within a retail setting. The "design" aspect is client-facing and product-focused, rather than strategic design operations or process development.

🎓 Skills & Qualifications

Education: High school diploma or GED required.

Experience:

• Minimum of 1 year of experience in retail sales or customer service.

Required Skills:

• Customer Engagement & Sales: Proven ability to engage customers, build rapport, and drive sales through effective consultation and product recommendations.

• Design Consultation: Foundational knowledge of interior design principles, color theory, and product selection for flooring (tile, wood, stone) and accessories.

• Clientele Development: Skills in networking, generating referrals, and nurturing customer relationships to build a consistent client base.

• Project Management (Basic): Ability to manage multiple customer projects concurrently, ensuring timely follow-up and accurate order processing.

• Communication Skills: Excellent verbal and written communication for clear and concise interaction with customers and internal teams.

• Mathematical Proficiency: Solid understanding of basic mathematical skills for calculations related to sales, measurements, and project estimates.

• Adaptability & Multi-tasking: Ability to thrive in a fast-paced retail environment, managing various tasks and customer needs simultaneously.

• Basic Computer Literacy: Proficiency in Microsoft Office Suite and comfort with learning new software applications.

Preferred Skills:

• Experience with CRM software, specifically Salesforce.

• Familiarity with design visualization tools or applications.

• Previous experience in a flooring or home improvement retail environment.

• Demonstrated ability to upsell and cross-sell products