Design Consultant

📍 Job Overview

Job Title: Design Consultant Company: Floor & Decor Location: Moreno Valley, California, United States Job Type: Full-Time Category: Sales & Design Operations Date Posted: January 27, 2026 Experience Level: Entry-Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• This role serves as the initial point of contact for customers seeking design assistance for their home improvement projects, focusing on flooring and related accessories.
• The Design Consultant is responsible for engaging customers on the sales floor, conducting in-depth design consultations, and guiding them through product selections.
• A key aspect of this position involves managing customer projects from initial consultation through to installation, ensuring accuracy, timeliness, and consistent communication.
• The role requires active collaboration with store leadership and associates to meet sales targets and enhance the store's design services brand presence and operational efficiency.

📝 Enhancement Note: While the title is "Design Consultant," the responsibilities and requirements align with an entry-level sales and customer service role with a design focus. It's crucial for operations professionals to understand this is not a strategic operations role but a customer-facing sales position requiring operational execution within a retail environment. The "operations" aspect comes into play through project management, CRM usage, and sales process adherence.

📈 Primary Responsibilities

• Engage proactively with customers on the sales floor, offering assistance and addressing immediate design-related inquiries.
• Schedule and conduct detailed design appointments with homeowners, interior designers, and builders to understand their project needs, focusing on tile, wood, stone, and accessory selections.
• Provide expert advice on product aesthetics, functionality, and compatibility to ensure customers select the most suitable materials for residential and commercial projects.
• Design and present comprehensive, aesthetically pleasing, and functional design solutions that meet customer requirements and drive sales.
• Manage multiple customer projects concurrently from initial inquiry to final installation, maintaining high standards of accuracy, timeliness, and consistent follow-up communication via company tools and email.
• Collaborate effectively with store leadership and cross-functional teams to ensure seamless project execution, from consultation to installation, and to achieve overarching sales and operational goals.
• Actively support all company initiatives by modeling and coaching best practices to store employees, fostering a culture of customer-centricity and operational excellence.
• Utilize and maintain proficiency in company-specific design applications, including Salesforce, the proprietary Online Design Appointment Scheduler, and MyProject for effective customer and project management.
• Perform all other duties as assigned to support store operations and customer satisfaction.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer sales, project management within a retail context, and the operational execution of using specific company software. Operations professionals might find value in demonstrating their ability to manage multiple "pipelines" (customer projects) and utilize CRM tools for efficiency.

🎓 Skills & Qualifications

Education:

• High School Diploma or GED required.

Experience:

• Minimum of 1 year in retail sales or customer service.
• Internal candidates require a minimum of 6 months of employment with Floor & Decor.

Required Skills:

• Customer Service Excellence: Proven ability to engage, assist, and build rapport with diverse customer groups.
• Sales Acumen: Aptitude for understanding customer needs and translating them into product recommendations and sales.
• Design Sensibility: Basic understanding of color, texture, pattern, and design principles relevant to home interiors.
• Mathematical Proficiency: Strong ability to perform basic mathematical calculations for pricing, discounts, and project estimates.
• Multitasking & Prioritization: Ability to manage multiple customer interactions and projects simultaneously in a fast-paced retail environment.
• Communication Skills: Excellent verbal and written communication for customer interactions, internal collaboration, and email correspondence.
• Computer Literacy: Proficient in basic computer operations, including Microsoft Office Suite (Word, Excel, Outlook).
• Clientele Development: Ability to network, generate referrals, and build a loyal customer base.
• Product Knowledge Acquisition: Willingness and ability to quickly learn about tile, wood, stone, and accessory product lines.

Preferred Skills:

• Design Software Proficiency: Experience with design applications such as Salesforce, or similar CRM and project management tools.
• Project Management Fundamentals: Experience in managing projects from initiation to completion, ensuring deadlines are met.
• Cross-functional Collaboration: Demonstrated ability to work effectively with different teams (e.g., sales, installation, store leadership).
• Problem-Solving: Ability to identify and resolve customer issues and project challenges efficiently.

📝 Enhancement Note: While not explicitly "operations" skills, the requirements for multitasking, project management (customer projects), CRM usage (Salesforce, proprietary tools), and collaboration are transferable to operations functions. Candidates should highlight these aspects if they have prior experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required, candidates are encouraged to prepare examples of how they have managed customer projects, demonstrated sales success, or utilized CRM systems to improve efficiency or customer satisfaction.
• Be ready to discuss specific instances of problem-solving in a customer-facing or project management context.
• Demonstrate an understanding of how to translate customer needs into actionable product selections and design plans.
• Highlight any experience in tracking project progress and ensuring timely completion, emphasizing accuracy and client communication.

Process Documentation:

• Candidates should be prepared to discuss their understanding of sales processes, customer interaction workflows, and project management methodologies.
• Be ready to explain how they would adapt to and utilize the company's specific design and CRM software (Salesforce, Online Design Appointment Scheduler, MyProject).
• Discuss how they would measure the success of a customer design project, focusing on customer satisfaction and sales outcomes.

📝 Enhancement Note: For this role, the "portfolio" is less about formal design documents and more about behavioral examples showcasing sales process execution, customer project management, and system utilization. Operations candidates should frame their past project experiences in a way that demonstrates process adherence and efficiency.

💵 Compensation & Benefits

Salary Range:

• $17.85 - $22.00 per hour.

Benefits:

• Performance & Growth:
  • Bonus opportunities.
  • Career advancement opportunities at every level.
• Financial Well-being:
  • 401(k) with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Referral Bonus Program.
• Health & Wellness:
  • Medical, Dental, and Vision Insurance Plans (subject to eligibility criteria).
  • Life Insurance.
• Work-Life Balance:
  • Paid vacation time for eligible associates.
  • Paid sick time for eligible associates.
  • Paid holidays plus a personal holiday.
  • Paid Volunteer Time Off (starts on Day 1).

Working Hours:

• This is a full-time position. Store operating hours are:
  • Monday - Friday: 7:00 AM - 8:00 PM
  • Saturday: 8:00 AM - 7:00 PM
  • Sunday: 10:00 AM - 6:00 PM
• Pickup hours (likely related to order fulfillment) are:
  • Monday - Friday: 7:00 AM - 7:00 PM
  • Saturday: 8:00 AM - 7:00 PM
  • Sunday: 10:00 AM - 6:00 PM
• Specific shift schedules will be determined by store leadership and will require flexibility to cover store operating hours, including evenings and weekends.

📝 Enhancement Note: The salary range is typical for entry-level retail sales roles in California. Operations professionals accustomed to higher base salaries might consider the bonus opportunities and career advancement potential. The extensive benefits package, particularly for work-life balance, is a strong point.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement Retail, specializing in hard-surface flooring and related products. Company Size: Floor & Decor is a large, publicly traded company with a significant retail footprint across the United States. Founded: Founded in 2000, Floor & Decor has experienced rapid growth, establishing itself as a leading destination for flooring solutions.

Team Structure:

• The Design Consultant typically operates within a retail store environment, reporting to Store Leadership (e.g., Store Manager, Assistant Store Manager, or Design Lead).
• They work closely with other sales associates, warehouse staff, and potentially installation coordinators.
• Collaboration is key, involving regular interaction with store leadership to align on sales strategies, operational tasks, and customer service best practices.

Methodology:

• Customer-Centric Approach: The primary methodology revolves around understanding and fulfilling customer design needs through personalized consultations and product expertise.
• Sales Process Execution: Adherence to established sales processes and closing techniques to achieve revenue targets.
• Data Utilization: Use of CRM tools (Salesforce, proprietary systems) to manage customer relationships, track project progress, and potentially analyze sales performance.
• Operational Efficiency: Collaboration with store teams to ensure smooth project handoffs, inventory management, and customer satisfaction from selection to fulfillment.

Company Website: https://careers.flooranddecor.com/us/en

📝 Enhancement Note: Floor & Decor's culture is likely fast-paced, customer-focused, and sales-driven, common in large retail environments. Operations professionals will need to adapt to a direct sales environment while leveraging organizational and process skills.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level, customer-facing position within the sales and design department. It focuses on executing established processes rather than defining them.

Reporting Structure: The Design Consultant reports directly to store leadership, such as a Store Manager or designated sales manager. This structure provides direct oversight and guidance from experienced retail professionals.

Operations Impact: While not a traditional "operations" role, the Design Consultant contributes to operational success by:

• Accurately capturing customer requirements, reducing errors in order placement.
• Managing customer project timelines, contributing to efficient fulfillment and installation scheduling.
• Utilizing CRM systems effectively, ensuring data integrity for reporting and customer follow-up.
• Driving sales revenue, which is a key performance indicator for the entire business operation.

Growth Opportunities:

• Internal Mobility: Floor & Decor emphasizes internal promotion. Successful Design Consultants can advance to Senior Design Consultant, Sales Lead, Assistant Store Manager, or Store Manager positions.
• Skill Development: Opportunities to deepen product knowledge, enhance sales techniques, and become proficient in design software and CRM tools.
• Specialization: Potential to specialize in specific product categories or advanced design consultation.
• Cross-functional Experience: Gain experience in retail operations, customer service, and sales management.

📝 Enhancement Note: For operations professionals, this role can be viewed as a stepping stone to understanding front-line customer interaction and sales processes, which can inform future strategic operations roles. The clear path for advancement within a large retail organization is a significant draw.

🌐 Work Environment

Office Type: The primary work environment is the retail store floor, which includes showroom areas, customer consultation spaces, and proximity to warehouse/stockroom areas. Office Location(s): Moreno Valley, California, with numerous other locations across the United States.

Workspace Context:

• Dynamic & Interactive: The workspace is highly interactive, involving constant engagement with customers and team members.
• Product-Centric: Surrounded by a wide array of flooring and accessory products, requiring organization and product knowledge.
• Technology Enabled: Access to computers for CRM, scheduling, and internal communication, as well as potential access to design visualization tools.
• Collaborative Spaces: Designated areas for design appointments and team meetings.

Work Schedule:

• Requires flexibility to work various shifts, including evenings, weekends, and holidays, to align with store operating hours.
• The role is on-site; remote work is not applicable.
• Specific scheduling will be managed by store leadership to ensure adequate coverage for customer needs and operational demands.

📝 Enhancement Note: Operations professionals should be prepared for a non-traditional office environment. The focus is on customer interaction and sales execution within a retail setting, demanding adaptability and engagement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video screening to assess basic qualifications, customer service experience, and interest in the role.
• In-Store Interview: This will likely involve meeting with store leadership (e.g., Store Manager). It will focus on behavioral questions related to customer service, sales scenarios, problem-solving, and teamwork.
• Skills Assessment: Be prepared for scenario-based questions where you describe how you would handle specific customer interactions, design challenges, or sales situations.
• Final Interview (if applicable): May involve a broader discussion about career aspirations and cultural fit within Floor & Decor.

Portfolio Review Tips:

• Since a formal design portfolio isn't explicitly required, prepare to speak confidently about past customer interactions.
• Use the STAR method (Situation, Task, Action, Result) to describe experiences where you:
  • Successfully resolved a customer issue.
  • Exceeded a sales target or goal.
  • Managed multiple tasks or projects simultaneously.
  • Collaborated effectively with a team.
  • Utilized technology (like a CRM) to improve efficiency.
• Be ready to discuss your understanding of design principles and how you would approach helping a customer select flooring.

Challenge Preparation:

• Scenario-Based Questions: Practice responding to hypothetical customer requests. For example: "A customer is unsure whether to choose tile or wood for their kitchen. How would you guide them?"
• Sales Motivation: Be ready to articulate what motivates you in a sales role and how you stay driven to meet goals.
• Company Knowledge: Research Floor & Decor's products, services, and recent company news to show genuine interest. Understand their value proposition in the home improvement market.

📝 Enhancement Note: The interview process is geared towards assessing sales aptitude, customer service skills, and cultural fit. Operations candidates should tailor their responses to emphasize process adherence, problem-solving, and their ability to manage tasks efficiently within a customer-facing role.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Salesforce is explicitly mentioned, indicating a need for proficiency in customer relationship management, lead tracking, opportunity management, and sales pipeline monitoring.
• Proprietary Online Design Appointment Scheduler: Requires the ability to manage digital calendars, schedule appointments efficiently, and utilize online tools for customer interaction.
• MyProject: Likely a project management or internal tracking tool for managing customer projects from consultation through installation. Proficiency in using such systems for task management, status updates, and communication is essential.
• Microsoft Office Suite: Basic proficiency in Word (documentation), Excel (data handling, basic analysis), and Outlook (communication, scheduling) is required.

Analytics & Reporting:

• While not a primary focus of this role, understanding how CRM data contributes to sales reports and performance metrics is beneficial. The role will likely interact with reports generated from Salesforce.

CRM & Automation:

• Salesforce serves as the core CRM. The "Online Design Appointment Scheduler" and "MyProject" likely involve some level of workflow automation for scheduling and project tracking.

📝 Enhancement Note: Proficiency in Salesforce is a key requirement. For operations professionals, demonstrating experience with CRM systems, project tracking tools, and digital scheduling platforms will be highly advantageous.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on providing exceptional customer service and ensuring customer satisfaction throughout the design and purchase process.
• Teamwork & Collaboration: Working effectively with colleagues and store leadership to achieve shared goals and support a positive store environment.
• Accountability: Taking ownership of customer projects, commitments, and daily responsibilities.
• Efficiency & Productivity: Striving to manage time effectively, handle multiple tasks, and contribute to the overall productivity of the store.
• Continuous Learning: An openness to learning about new products, design trends, and company processes.

Collaboration Style:

• Cross-functional Integration: Design Consultants work closely with sales associates, management, and potentially warehouse or installation teams to ensure a seamless customer experience.
• Customer-Centric Communication: Maintaining clear, consistent, and professional communication with customers and internal stakeholders.
• Supportive Environment: The culture likely encourages mutual support among team members to meet store objectives and provide excellent service.

📝 Enhancement Note: The cultural values align with typical retail environments, emphasizing customer service and teamwork. Operations professionals can highlight their ability to contribute to team goals and maintain efficient workflows.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Diverse Customer Needs: Effectively catering to a wide range of customer preferences, budgets, and project complexities.
• Balancing Sales and Service: Juggling the demands of direct sales with providing in-depth design consultation and customer support.
• Fast-Paced Environment: Thriving in a busy retail setting with high customer traffic and multiple simultaneous projects.
• Product Complexity: Keeping up-to-date with a broad and evolving range of flooring and accessory products.
• Utilizing Technology: Mastering multiple software systems (CRM, scheduling, project management) to maintain efficiency.

Learning & Development Opportunities:

• Product Training: Extensive training on Floor & Decor's diverse product lines, including materials, applications, and design trends.
• Sales Technique Development: Opportunities to hone sales skills, consultation techniques, and closing strategies.
• Software Proficiency: Gaining hands-on experience with industry-standard CRM (Salesforce) and project management tools.
• Career Pathing: Clear opportunities for advancement within the retail store structure and potentially into corporate roles.
• Mentorship: Learning from experienced store leaders and senior sales associates.

📝 Enhancement Note: Operations professionals can frame these challenges as opportunities to apply their problem-solving and process-improvement skills within a customer-facing context. The growth opportunities are substantial for those looking to build a career in retail management or sales.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be ready to describe how you would handle a demanding customer, a customer who is undecided, or a situation where a product is out of stock. Focus on empathy, problem-solving, and finding solutions within company policy.
• Sales Approach: Explain your personal sales philosophy. How do you build rapport, identify needs, and close a sale? Emphasize consultative selling and understanding customer goals.
• Time Management & Prioritization: How would you manage your day if you had walk-in customers, scheduled appointments, and follow-up tasks? Highlight your organizational skills and ability to prioritize effectively.

Company & Culture Questions:

• Motivation for Role: Why are you interested in being a Design Consultant at Floor & Decor? Connect your skills and interests to the company's mission and products.
• Teamwork: Describe a time you worked effectively as part of a team to achieve a goal.
• Adaptability: How do you handle change or new processes? Discuss your willingness to learn and adapt to company systems and procedures.

Portfolio Presentation Strategy:

• Verbal Case Studies: Prepare 2-3 concise examples of past experiences using the STAR method. Focus on situations where you:
  • Managed a complex customer request or project.
  • Achieved a significant sales outcome.
  • Used a system (like a CRM) to improve efficiency or customer satisfaction.
• Demonstrate Product Interest: Show enthusiasm for learning about flooring and interior design. If you have relevant personal projects or interests, mention them briefly.
• System Understanding: If you have prior Salesforce experience, highlight it. If not, express your eagerness and ability to quickly learn new software.

📝 Enhancement Note: Operations candidates should leverage their experience with process, systems, and project management. Frame your answers to showcase how you can bring structure, efficiency, and data-driven thinking to a customer-facing sales role, even if the primary focus is sales.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the provided link on the Floor & Decor careers website.
• Resume Optimization: Tailor your resume to highlight customer service, sales experience, project management skills (even if informal), and any experience with CRM or similar software. Quantify achievements where possible (e.g., "Increased customer satisfaction by X%," "Managed an average of Y projects per week").
• Portfolio Preparation: Mentally prepare your STAR method examples focusing on customer interaction, sales success, project completion, and system utilization. Have specific examples ready to discuss.
• Company Research: Familiarize yourself with Floor & Decor's product offerings, store layout, and company values. Understand their position in the home improvement market.
• Interview Practice: Practice answering common interview questions, particularly those related to customer service, sales, and problem-solving. Rehearse your verbal case studies.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.