DESIGN CONSULTANT

📍 Job Overview

Job Title: DESIGN CONSULTANT Company: Bassett Furniture Location: Houston, Texas, United States Job Type: Full-time Category: Sales & Design Operations Date Posted: 2025-08-29T04:00:00 Experience Level: Mid-Level (2-5 years) Remote Status: On-site

🚀 Role Summary

• Drive revenue growth and customer satisfaction through expert interior design consultations and personalized sales strategies.
• Cultivate long-term customer relationships by understanding and translating client needs into compelling furniture and design solutions.
• Leverage a deep understanding of furniture construction, design trends, and color theory to create inspiring and functional living spaces.
• Operate within a commission-based sales environment, consistently aiming to exceed sales targets and achieve performance goals.

📝 Enhancement Note: This role, while titled "Design Consultant," operates within a sales-focused context, emphasizing revenue generation through design expertise. It requires a strong blend of creative talent and commercial acumen, typical of high-performing retail sales and client advisory roles within the home furnishings industry.

📈 Primary Responsibilities

• Conduct in-depth interior design consultations with clients, actively listening to understand their tastes, lifestyles, budgets, and specific needs.
• Develop and present comprehensive design proposals, including furniture selections, fabric swatches, color palettes, and space planning, to meet client requirements.
• Utilize "relationship selling" techniques to build trust and rapport with clients, fostering long-term customer loyalty and repeat business.
• Drive sales by effectively communicating the value proposition of Bassett Furniture products, including custom options and design services.
• Manage the sales process from initial client engagement through to closing, ensuring a seamless and positive customer experience.
• Maintain a comprehensive understanding of Bassett Furniture's product catalog, including construction details, customization options, and current design trends.
• Proactively engage with customers in the showroom, on the sales floor, and through virtual channels (appointments, live chats) to identify and capitalize on sales opportunities.
• Contribute to showroom merchandising and visual presentation efforts to enhance the overall customer experience and showcase product offerings effectively.
• Collaborate with internal teams, such as delivery and customer service, to ensure successful order fulfillment and client satisfaction post-purchase.
• Actively participate in ongoing training programs to enhance product knowledge, sales techniques, and design skills, with opportunities for Interior Design certification.

📝 Enhancement Note: The responsibilities highlight a consultative sales approach, focusing on client needs assessment and solution-oriented selling. The emphasis on "relationship selling" and clienteling is crucial for success in this commission-driven role, aiming for sustained revenue generation through customer lifetime value.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background or strong interest in Interior Design, Fashion Merchandising, or a related creative field is highly advantageous. A high school diploma or equivalent is typically required.

Experience: Proven track record of success in a sales-driven environment, preferably within retail, interior design, or a related client-facing capacity. Experience in a commission-based compensation structure is beneficial.

Required Skills:

• Passion for Design: A genuine enthusiasm for interior design, color coordination, texture, and home furnishings.
• Exceptional Selling Skills: Demonstrated ability to drive sales, meet and exceed targets, and effectively close deals.
• Client Relationship Management: Proven ability to build, nurture, and maintain strong, long-term customer relationships through effective communication and personalized service.
• Communication & Interpersonal Skills: Excellent verbal and written communication abilities, with the capacity to articulate design concepts clearly and engage effectively with diverse clientele.
• Active Listening: Ability to keenly listen to and interpret customer needs, translating their desires into tangible design solutions.
• Computer Proficiency: Comfortable using computer systems for sales tracking, customer management, and virtual client interactions.
• Positive Outlook & Self-Motivation: A proactive, optimistic attitude and the drive to work independently and manage time effectively in a retail setting.
• Teamwork: A willingness to be a supportive and collaborative member of the sales and showroom team.
• Adaptability: Ability to thrive in a dynamic retail environment with varying paces and client needs.
• Professionalism & Polished Image: Maintaining a professional demeanor and appearance that aligns with a premium retail brand.

Preferred Skills:

• Interior Design Software Proficiency: Familiarity with design visualization tools or CAD software is a plus.
• Color Theory & Texture Coordination: A discerning eye for combining colors and textures to create aesthetically pleasing spaces.
• Furniture Construction Knowledge: Understanding of furniture building techniques and materials to advise clients on quality and durability.
• Clienteling Experience: Experience in building a personal client base and proactively engaging with past customers.
• Virtual Selling Skills: Experience conducting appointments and sales consultations via video conferencing or live chat.

📝 Enhancement Note: The required skills emphasize a blend of creative aptitude, sales drive, and interpersonal effectiveness. The "passion for design" and "listening skills" are critical for the consultative sales approach, while "sales skills" and "self-motivation" are key for success in a commission environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Performance Metrics: Evidence of exceeding sales targets and achieving revenue goals in previous roles. This could include quantifiable achievements like average transaction value, conversion rates, or year-over-year growth.
• Client Testimonials/Case Studies: Examples of successful client relationships that highlight problem-solving, design execution, and customer satisfaction.
• Design Project Examples: Visual documentation of design projects, showcasing the ability to translate client needs into cohesive and appealing interior designs. This may include mood boards, renderings, or "before and after" photos of client spaces.
• Customer Engagement Strategy: Examples of how you've proactively built and maintained client relationships, such as personalized communication strategies or loyalty program participation.

Process Documentation:

• Sales Process Workflow: Ability to articulate a structured sales process, from initial client contact and needs assessment through to proposal, closing, and post-sale follow-up.
• Design Consultation Methodology: Demonstration of a systematic approach to conducting design consultations, including space planning, product selection, and presentation techniques.
• Clienteling Strategy: Documentation of how you manage and nurture a client base, including communication cadences, personalized outreach, and relationship-building activities.

📝 Enhancement Note: While a formal "operations portfolio" might not be standard for this specific sales role, candidates are expected to demonstrate proficiency in sales processes, client management, and design execution. Presenting case studies of successful sales and design projects, supported by metrics, will be key to showcasing capabilities.

💵 Compensation & Benefits

Salary Range:

• Base Commission: The role operates on a commission-based compensation plan, where income is directly tied to sales performance.
• Potential Earnings: Experienced Design Consultants can expect to earn between $70,000 - $105,000 annually. Top performers have the potential to earn up to $135,000 annually.
• Bonus Opportunities: Additional bonus opportunities may be available beyond the base commission.

Benefits:

• Paid Training: Comprehensive training programs designed to equip associates with product knowledge, sales techniques, and design skills.
• Health & Wellness: Health, Dental, and Vision coverage, as well as Disability and Life Insurance.
• Retirement Savings: 401(k) plan with potential company match.
• Education Support: Tuition assistance programs available.
• Paid Time Off: Generous Paid Time Off (PTO) for work-life balance.
• Employee Discounts: Significant discounts on Bassett Furniture products.
• Work Environment: Opportunity to work in a state-of-the-art showroom.
• Career Advancement: Clear opportunities for growth and advancement within the company.

Working Hours: This is a full-time position, requiring willingness to work weekends and holidays to meet retail operational needs and customer availability. The specific schedule will be determined by showroom hours and team needs.

📝 Enhancement Note: The compensation structure is heavily weighted towards commission, reflecting a performance-oriented sales culture. The provided salary range ($70k-$105k, with top earners up to $135k) is competitive for experienced sales professionals in the luxury home furnishings sector, especially in a major metropolitan area like Houston. The benefits package is robust, covering health, retirement, and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Furniture Retail & Interior Design. Bassett Furniture is a long-standing American brand, established in 1902, known for its quality custom furniture and commitment to craftsmanship and value. Company Size: Bassett Furniture is a significant player in the furniture retail market, indicating a medium to large enterprise structure with established processes and a broad geographic reach. Founded: 1902. This long heritage signifies stability, brand recognition, and deep industry experience. The company emphasizes both its historical foundation and its focus on future innovation in furniture retailing.

Team Structure:

• The role of Design Consultant typically sits within the showroom sales team. This team likely includes other Design Consultants, a Showroom Manager, and potentially support staff for operations and customer service.
• Reporting is generally to a Showroom Manager or Sales Manager who oversees sales performance, training, and daily operations.
• Cross-functional collaboration is expected with showroom colleagues, as well as potentially with corporate teams related to marketing, product development, and operations, especially concerning custom orders and client issues.

Methodology:

• Data-Driven Sales: While creative, the sales approach is underpinned by performance metrics, sales targets, and customer relationship management (CRM) data to drive revenue.
• Consultative Approach: The core methodology involves understanding client needs through detailed consultations and providing tailored design solutions, rather than high-pressure sales tactics.
• Clienteling & Relationship Building: Emphasis is placed on establishing and nurturing long-term customer relationships to foster repeat business and brand advocacy.

Company Website: bassettfurniture.com

📝 Enhancement Note: Bassett Furniture's culture appears to balance tradition and innovation, valuing craftsmanship and customer relationships while adapting to modern retail trends. The emphasis on training and interior design certification suggests a commitment to professional development within the sales team.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-level position within a retail sales and client advisory track. It's an individual contributor role focused on direct customer engagement and revenue generation.

Reporting Structure: Design Consultants typically report to a Showroom Manager or Sales Manager. This manager is responsible for overseeing sales targets, performance coaching, and showroom operations.

Operations Impact: The Design Consultant's primary impact is directly on revenue generation through sales. They also influence customer satisfaction and brand perception through their design expertise and client interactions. Their ability to drive repeat business and referrals contributes to the long-term financial health of the specific showroom and the company overall.

Growth Opportunities:

• Sales Specialization: Advance to Senior Design Consultant or specialize in high-value client segments (e.g., contract sales, interior designer partnerships).
• Leadership Track: Progress into management roles such as Assistant Showroom Manager, Showroom Manager, or Regional Sales Manager.
• Design Expertise: Attain Bassett's Interior Design certification, enhancing design credibility and potentially opening doors to advanced design consultation roles.
• Corporate Roles: Potential to move into corporate positions related to sales training, merchandising, product management, or marketing, depending on skills and interests.

📝 Enhancement Note: The career path emphasizes progression within sales and leadership, with opportunities to deepen design expertise. The "growth and advancement" mentioned in benefits points to a structured career framework within Bassett.

🌐 Work Environment

Office Type: The work environment is a retail showroom, characterized by a visually appealing, well-merchandised space designed to showcase a wide range of furniture and home décor products.

Office Location(s): The role is based in a specific Bassett Furniture showroom located in Houston, Texas. The exact address would be provided upon further inquiry or application.

Workspace Context:

• The showroom serves as the primary workspace, offering a dynamic and client-focused atmosphere.
• Design Consultants will utilize dedicated consultation areas, potentially equipped with design tools, samples, and technology to assist clients.
• Collaboration with colleagues occurs naturally on the showroom floor and in designated team areas.
• The environment is customer-centric, requiring constant engagement and professional interaction.

Work Schedule: The schedule will require flexibility, including working weekends and holidays, as is standard in retail. Specific hours will align with showroom operating times and team scheduling.

📝 Enhancement Note: This is a hands-on, customer-facing role within a retail showroom setting, requiring an engaging presence and adaptability to the fast-paced retail environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves a review of the resume and potentially a brief phone screen with HR or a hiring manager to assess basic qualifications and interest.
• First Interview: A more in-depth interview, likely with the Showroom Manager, focusing on sales experience, design passion, communication skills, and cultural fit within the team. Behavioral questions assessing past performance and problem-solving will be common.
• Design Challenge/Case Study (Potential): Candidates might be asked to present a portfolio of past design work, or be given a hypothetical design scenario to present their approach to. This assesses design thinking, client communication, and sales strategy.
• Final Interview: May involve meeting with higher-level management or a panel to finalize the decision, focusing on alignment with company values and long-term potential.

Portfolio Review Tips:

• Showcase Sales Success: Highlight quantifiable sales achievements (e.g., exceeding targets, average sale value) and client testimonials that demonstrate strong customer relationships.
• Demonstrate Design Acumen: Present visual examples of design projects (e.g., mood boards, renderings, before/after photos) that illustrate your ability to translate client needs into cohesive designs.
• Articulate Your Process: Be prepared to explain your approach to client consultations, needs assessment, product selection, and closing the sale.
• Highlight Key Skills: Ensure your portfolio visually or contextually demonstrates your passion for design, communication skills, and ability to work in a team.
• Tailor to Bassett: If possible, research Bassett's current collections and design aesthetic to tailor your presentation and demonstrate an understanding of their brand.

Challenge Preparation:

• Practice Design Scenarios: Prepare to walk through how you would approach a client with specific needs (e.g., a small apartment, a family room needing a refresh). Focus on your questioning technique and solution-oriented approach.
• Understand Bassett's Products: Familiarize yourself with Bassett's customization options, fabric choices, and general style to speak knowledgeably.
• Prepare for Sales Questions: Be ready to discuss your sales philosophy, how you handle objections, and your strategies for building rapport and closing sales.
• Emphasize Soft Skills: Prepare examples that showcase your communication, listening, problem-solving, and teamwork abilities.

📝 Enhancement Note: The interview process is geared towards assessing sales capability, design sensibility, and client relationship skills. A portfolio that balances sales metrics with design execution is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Used for managing customer interactions, tracking leads, sales pipelines, and clienteling activities. Experience with a robust CRM like Salesforce, Microsoft Dynamics, or a proprietary system would be beneficial.
• Point of Sale (POS) System: For processing transactions, managing inventory, and handling order details.
• Design Software/Tools: While not explicitly stated as required, proficiency with interior design software (e.g., AutoCAD, SketchUp, Chief Architect, or similar visualization tools) or even advanced Microsoft Office Suite (Excel for tracking, PowerPoint for presentations) can be advantageous.
• Communication Platforms: Standard office suites (Microsoft Office, Google Workspace) for email, scheduling, and internal communication.

Analytics & Reporting:

• Sales Reporting Tools: Internal systems for tracking individual and showroom sales performance, conversion rates, and customer data.
• Inventory Management Systems: To check product availability, lead times, and manage custom orders.

CRM & Automation:

• Clienteling Tools: Features within the CRM or dedicated platforms for personalized customer communication and follow-up.
• Virtual Meeting Platforms: Tools like Zoom, Microsoft Teams, or Google Meet for conducting virtual client consultations and appointments.

📝 Enhancement Note: While specific tools aren't listed, a strong foundation in CRM usage for sales and client management is essential. Familiarity with retail POS systems and potentially design visualization tools would be a significant advantage.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: Prioritizing client satisfaction and building lasting relationships through exceptional service and design expertise.
• Sales Excellence: A drive to achieve and exceed sales targets through effective selling techniques and a deep understanding of customer needs.
• Design Passion: Valuing creativity, aesthetic sensibility, and the ability to translate client visions into reality.
• Teamwork & Collaboration: Fostering a supportive environment where team members assist each other to achieve collective showroom success.
• Professionalism: Maintaining high standards of conduct, appearance, and communication in all interactions.
• Continuous Learning: Commitment to ongoing training and development to enhance product knowledge, sales skills, and design capabilities.

Collaboration Style:

• Cross-Functional Integration: Working collaboratively with showroom managers, sales associates, and potentially corporate support teams to ensure seamless customer experiences and efficient operations.
• Shared Knowledge: Encouraging the sharing of design ideas, sales strategies, and customer insights among team members to foster collective growth.
• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual and team performance.

📝 Enhancement Note: The culture emphasizes a blend of creative passion, sales drive, and strong interpersonal skills, all oriented towards delivering an exceptional customer experience and driving revenue.

⚡ Challenges & Growth Opportunities

Challenges:

• Commission-Based Income: The primary challenge is the variable income, requiring consistent high performance to achieve desired earnings. This necessitates strong self-motivation and resilience.
• Handling Diverse Client Needs: Clients will have varying tastes, budgets, and levels of design knowledge, requiring adaptability and excellent problem-solving skills to satisfy everyone.
• Managing Lead Flow: Ensuring a consistent pipeline of qualified leads and effectively converting them into sales requires proactive clienteling and outreach.
• Staying Current with Trends: The furniture and design industry is constantly evolving, requiring continuous learning to stay abreast of new styles, materials, and technologies.
• Customer Expectations: Meeting and exceeding high customer expectations in a premium retail environment, especially with custom orders and delivery timelines.

Learning & Development Opportunities:

• Interior Design Certification: Bassett offers formal training and certification in interior design, a significant opportunity for professional development and skill enhancement.
• Sales Training Programs: Ongoing training in consultative selling, relationship building, and product knowledge ensures associates remain at the top of their game.
• Mentorship: Opportunities to learn from experienced showroom managers and top-performing sales consultants.
• Product Immersion: Deep dives into Bassett's extensive product lines, customization options, and manufacturing processes.
• Industry Exposure: Potential to attend trade shows or design events (though not explicitly stated, common in the industry).

📝 Enhancement Note: The challenges are typical of commission-driven retail sales roles, emphasizing performance and client management. The growth opportunities, particularly the formal Interior Design certification, provide a clear path for skill development and career advancement within the company.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to understanding a client's design needs and translating them into tangible furniture selections. How do you balance their aesthetic preferences with functional requirements and budget?" (Focus on your needs assessment process, listening skills, and solution-oriented approach.)
• "How have you successfully built and maintained long-term customer relationships in previous roles? Can you provide an example of how you've turned a first-time customer into a repeat client?" (Highlight your clienteling strategies and commitment to customer satisfaction.)
• "Walk me through a challenging sales situation you encountered. How did you handle it, and what was the outcome? What did you learn from the experience?" (Prepare a STAR method answer focusing on problem-solving, resilience, and learning.)
• "What interests you most about Bassett Furniture and this Design Consultant role specifically? How does your passion for design align with our brand?" (Research Bassett's history, values, and product lines, and connect your personal passion to their brand.)
• "How do you stay current with interior design trends, color palettes, and furniture styles?" (Demonstrate your proactive approach to learning and industry awareness.)
• "How do you manage your time and prioritize tasks in a busy retail environment, especially when balancing client consultations, showroom duties, and administrative tasks?" (Showcase your organizational skills and ability to manage a diverse workload.)

Company & Culture Questions:

• "What do you know about Bassett Furniture's history and commitment to quality custom furniture?" (Prepare by reviewing the company website, focusing on their heritage and value proposition.)
• "How do you contribute to a positive team environment? Describe a time you collaborated effectively with colleagues to achieve a common goal." (Provide examples of teamwork and support for colleagues.)
• "How do you handle constructive feedback from a manager or peer?" (Showcase your openness to learning and improvement.)

Portfolio Presentation Strategy:

• Quantify Success: Where possible, use numbers (e.g., "increased sales by X%", "achieved Y% of target," "managed a client base of Z individuals") to demonstrate impact.
• Tell a Story: For design projects, explain the client's initial problem or vision, your proposed solution, the execution process, and the final successful outcome.
• Visual Appeal: Ensure any visual aids are professional, clear, and aesthetically pleasing, reflecting your design sensibility.
• Conciseness: Be prepared to present your key achievements and projects efficiently, respecting the interviewer's time.
• Enthusiasm: Convey your passion for design and sales throughout the presentation.

📝 Enhancement Note: Preparation should focus on demonstrating a blend of sales acumen, design expertise, and strong client relationship skills. Being ready to articulate your processes and present tangible examples of success will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Bassett Furniture careers portal.
• Resume Optimization: Tailor your resume to highlight sales achievements, interior design experience (even if informal or educational), customer service skills, and any experience in commission-based roles. Use keywords like "sales consultant," "interior design," "clienteling," "revenue generation," "customer relationship management," and "visual merchandising."
• Portfolio Preparation: Gather examples of successful sales achievements (with metrics if possible), design projects (mood boards, renderings, before/after photos), and testimonials. Be ready to discuss your sales process and design approach.
• Company Research: Thoroughly review the Bassett Furniture website to understand their brand, product offerings, history, and company values. Pay attention to their design aesthetic and customer service philosophy.
• Interview Practice: Prepare answers to common sales and behavioral interview questions, and practice articulating your design process and sales strategies. Be ready to discuss your commission-based earnings potential and your approach to achieving sales targets.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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