CX Sr. UX Designer

📍 Job Overview

Job Title: CX Sr. UX Designer Company: TTEC Digital Location: Austin, Texas, United States Job Type: Full-Time Category: Customer Experience (CX) Design / User Experience (UX) Operations Date Posted: August 26, 2025 Experience Level: Mid-Senior Level (4-8 years) Remote Status: 100% Remote

🚀 Role Summary

• This role is pivotal in shaping exceptional customer and employee experiences through strategic design and user-centric methodologies within TTEC Digital's CX Consulting practice.
• The Sr. UX Designer will lead the ideation, design, and execution of digital solutions, ensuring alignment with client business objectives and deep user empathy.
• The position requires a blend of strategic thinking, hands-on design execution across various digital channels, and advocacy for user-centered design principles throughout the organization.
• Success in this role involves effective collaboration with cross-functional teams, clients, and junior designers, contributing to the evolution of design best practices and company culture.

📝 Enhancement Note: While the title is "Sr. UX Designer," the responsibilities and required experience level suggest a role focused on the practical application of UX principles to solve complex customer engagement challenges, often within a B2B or enterprise context, which aligns with operations-oriented functions focused on efficiency and effectiveness of customer interactions. The emphasis on "CX Consulting" and "digital transformation" further solidifies this connection to operational improvements.

📈 Primary Responsibilities

• Collaborate closely with cross-functional teams (e.g., product managers, business analysts, developers) and clients to deeply understand business objectives, user needs, market requirements, and technical constraints, translating these into strategic design insights and actionable direction.
• Plan, conduct, and analyze user research (e.g., interviews, surveys, contextual inquiries), usability testing, and competitive analyses to gather qualitative and quantitative data that informs and validates design decisions, ensuring the creation of user-centric and effective solutions.
• Lead the visual design process from initial concept generation through to refined, production-ready designs, demonstrating strong aesthetic sensibilities and a deep understanding of UI principles with minimal oversight; provide guidance and mentorship to junior designers on visual design best practices.
• Independently execute the creation of various fidelity wireframes and interactive prototypes (low, mid, and high fidelity) to effectively communicate design concepts, user flows, and interaction patterns, requiring minimal direct guidance or coaching.
• Manage and deliver on multiple workstreams or client accounts concurrently, effectively prioritizing tasks, managing timelines, and ensuring the quality and timely delivery of design outputs.
• Act as a primary advocate for user-centered design philosophy and practices within the company and with clients, championing the user's perspective in all design discussions and decision-making processes.
• Contribute meaningfully to the company’s Design culture by actively participating in design critiques, sharing knowledge, and helping to evolve and document best practices, standards, and design systems.

📝 Enhancement Note: The responsibilities clearly indicate a senior-level role focused on driving design strategy and execution for client-facing digital solutions. In an operations context, this translates to designing and optimizing the user journeys for both customers and internal users, which directly impacts operational efficiency, customer satisfaction, and employee productivity. The emphasis on research, prototyping, and collaboration highlights the need for strong analytical and communication skills essential in operations.

🎓 Skills & Qualifications

Education: Minimum Bachelor’s degree required, preferably in Design, Human-Computer Interaction (HCI), Computer Science, or a related field that emphasizes user experience principles.

Experience: 4–8 years of progressive UI/UX Design experience, with a strong preference for candidates who have worked within a consulting or agency environment, demonstrating exposure to diverse client needs and fast-paced project cycles.

Required Skills:

• Proven proficiency in UI/UX design principles and methodologies, with a strong portfolio demonstrating user-centered design projects and high-quality user experiences.
• Expert-level skills in modern design and prototyping tools, specifically Figma and/or Adobe XD, for creating wireframes, interactive prototypes, and final visual designs.
• Hands-on experience utilizing a range of design methods, including Heuristic Evaluations and Design Thinking workshops, to build empathy for users and drive user-centered problem-solving.
• Working knowledge of Design Systems, including practical experience in maintaining, contributing to, or scaling a design system to ensure consistency and efficiency across multiple digital products.
• Demonstrated ability to design intuitive and effective user experiences across a variety of digital channels, including web applications, mobile applications (iOS and Android), and potentially other digital touchpoints.
• Exceptional communication, presentation, and interpersonal skills, with a proven ability to engage confidently with clients, stakeholders, and internal teams to articulate design rationale and drive consensus.
• Extensive experience with core user research methods (e.g., user interviews, usability testing, surveys), information architecture (IA), and interaction design (IxD) principles.
• A demonstrable passion for user-centered design and a continuous drive to stay updated with the latest industry trends, emerging technologies, and best practices in UX and CX.

Preferred Skills:

• Experience with advanced prototyping tools or animation software for creating more immersive user experience demonstrations.
• Familiarity with accessibility standards (e.g., WCAG) and experience designing inclusive digital products.
• Understanding of front-end development principles (HTML, CSS, JavaScript) to inform design feasibility and collaboration with engineering teams.
• Experience working with or contributing to user research repositories and insights platforms.
• Mentorship experience or a desire to formally mentor junior designers.

📝 Enhancement Note: The skills emphasize a blend of creative design capabilities and analytical rigor, essential for operations roles that require translating business needs into functional and user-friendly processes or systems. Proficiency in Figma and Adobe XD, along with design systems and user research, points to a need for structured, repeatable design processes that can be scaled and maintained, a key aspect of operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive digital portfolio is mandatory, showcasing a range of user-centered design projects that demonstrate problem-solving skills, design process, and impact.
• Portfolio pieces should highlight the candidate's ability to translate complex business requirements and user needs into intuitive and effective user interfaces and experiences.
• Include case studies that detail the design process, from initial research and ideation through to prototyping, testing, and final implementation or recommendations.
• Quantifiable results or metrics demonstrating the impact of design solutions on user behavior, client KPIs, or operational efficiency are highly valued.
• Showcase experience with design systems, illustrating how they were utilized or contributed to in past projects for consistency and scalability.

Process Documentation:

• Demonstrate experience in documenting design processes, including user research findings, wireframing methodologies, prototyping approaches, and usability testing protocols.
• Provide examples of how design processes were iterated upon and improved based on feedback or performance data.
• Showcase understanding of how design outputs integrate into broader development and implementation workflows, highlighting collaboration with engineering and product teams.

📝 Enhancement Note: For operations-focused roles, a portfolio is critical for demonstrating the ability to design, implement, and optimize processes or systems that drive efficiency and achieve business outcomes. The emphasis on "user-centered design projects" and "impact" aligns perfectly with operations' goal of creating effective, scalable, and user-friendly workflows and solutions.

💵 Compensation & Benefits

Salary Range: $90,000 - $110,000 per year

Benefits:

• Comprehensive Medical, Dental, and Vision insurance plans.
• Tax-advantaged health care accounts, such as Health Savings Accounts (HSAs) or Flexible Spending Accounts (FSAs).
• Financial and income protection benefits, which may include life insurance, disability insurance, and retirement savings plans (e.g., 401(k) with company match).
• Generous Paid Time Off (PTO) for vacation, personal time, and holidays.
• Dedicated Wellness Time Off to support employee well-being.
• Eligibility to participate in an annual incentive program, reflecting performance-based rewards.

Working Hours: Standard full-time hours, typically 40 hours per week, with flexibility expected to meet project deadlines and client needs.

📝 Enhancement Note: The salary range is competitive for a Senior UX Designer role in Austin, TX, reflecting the demand for experienced professionals in this field. The benefits package is standard for a full-time role at a company of TTEC Digital's size, offering a solid foundation for employee well-being and financial security. The mention of an "annual incentive program" suggests opportunities for performance-based bonuses, common in roles that directly impact business outcomes.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Services, specifically focusing on Customer Experience (CX) and Digital Transformation consulting. TTEC Digital is part of TTEC Holdings Inc., a larger organization that also includes TTEC Engage, a significant player in customer service outsourcing. Company Size: TTEC Digital has 1,800+ employees, while its parent company, TTEC Holdings Inc., boasts over 60,000 employees globally through TTEC Engage. This indicates a robust organizational structure with ample resources and opportunities. Founded: TTEC Holdings Inc. was founded in 1982, providing TTEC Digital with a long history and established market presence.

Team Structure:

• The CX Consulting practice area likely comprises a mix of roles including CX strategists, UX designers, business analysts, project managers, and implementation specialists.
• The Sr. UX Designer would likely report to a Design Lead, CX Lead, or a Director within the consulting practice, with a matrixed reporting structure possible depending on client project assignments.
• Collaboration is expected to be highly cross-functional, involving close partnerships with sales, account management, technology implementation teams, and client stakeholders to deliver end-to-end CX solutions.

Methodology:

• TTEC Digital focuses on pioneering engagement and growth solutions, emphasizing a data-driven and technology-enabled approach to customer experience.
• Methodologies likely include Design Thinking, Agile development, Lean principles, and a strong focus on user research and data analytics to inform strategy and design.
• Emphasis is placed on continuous improvement and adapting to evolving digital landscapes and customer expectations.

Company Website: https://www.ttecdigital.com/

📝 Enhancement Note: The company's dual structure (Digital and Engage) suggests a comprehensive approach to CX, allowing for deep integration of digital strategy with operational service delivery. This context is crucial for a UX Designer, as their work will likely influence both the digital interfaces and the underlying processes that support customer interactions. The "Great Place To Work" certification highlights a commitment to employee experience, which can translate to a supportive environment for innovation and collaboration.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Individual Contributor within the CX Consulting practice. It requires a high degree of autonomy, strategic thinking, and the ability to lead design initiatives on client projects. It represents a strong mid-to-late career stage for UX professionals focused on client-facing solutions.

Reporting Structure: The Sr. UX Designer will likely report to a Design Manager or Director within TTEC Digital's consulting arm. They will also work closely with Project Managers and be accountable to clients for design deliverables on specific engagements.

Operations Impact: The UX designs created by this role directly impact the efficiency and effectiveness of customer interactions and internal workflows. By optimizing user journeys, simplifying complex processes, and enhancing digital interfaces, the Sr. UX Designer contributes to increased customer satisfaction, reduced operational costs, improved employee productivity, and ultimately, drives revenue growth for TTEC's clients.

Growth Opportunities:

• Specialization: Opportunity to specialize in specific industries, CX technologies, or advanced UX methodologies (e.g., service design, journey mapping at scale).
• Leadership: Potential to move into leadership roles such as Design Lead, Principal UX Designer, or Manager of UX Design, overseeing teams and shaping design strategy for larger initiatives.
• Client Relationship Management: Develop deeper client advisory skills, potentially transitioning into a CX Strategy or Consulting role.
• Skill Development: Continuous learning through training, certifications, and exposure to diverse client challenges, keeping pace with evolving UX and digital transformation trends.

📝 Enhancement Note: The growth path clearly indicates opportunities to deepen expertise in UX and CX, which are highly valuable in operations-focused roles. Advancing into leadership or strategy positions within a consulting firm like TTEC Digital can provide significant exposure to various business models and operational challenges, accelerating career development in the operations space.

🌐 Work Environment

Office Type: This is a 100% remote position. While there isn't a physical office requirement for daily work, travel to clients for key meetings is expected.

Office Location(s): The role is remote, with specific geographic restrictions for application. Candidates must reside in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin, and Wyoming.

Workspace Context:

• The remote work environment necessitates strong self-discipline, effective time management, and excellent digital communication skills.
• Collaboration will occur primarily through virtual tools such as video conferencing, instant messaging, and shared online collaboration platforms.
• The role requires a dedicated home office setup conducive to focused work and professional virtual interactions.

Work Schedule: While a standard 40-hour work week is expected, the remote nature of the role may offer some flexibility. However, availability for client meetings, team check-ins, and project deadlines will be paramount, requiring adaptability to different time zones and client schedules as needed.

📝 Enhancement Note: The remote setup aligns with modern operational flexibility but demands a high level of proactivity and structured work habits. The geographical restrictions suggest a focus on talent pools within specific US regions, potentially to optimize for time zones and compliance.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely review applications and resumes, potentially using AI tools to match keywords and qualifications. A brief phone screen may follow to assess basic fit and interest.
• Portfolio Review & Design Challenge: Candidates will be asked to submit their digital portfolio. A common next step involves a design challenge or a detailed portfolio walkthrough. This assesses problem-solving abilities, design process rigor, and communication skills. Expect to discuss your design decisions, rationale, and the impact of your work.
• Stakeholder/Team Interviews: Interviews with hiring managers, potential team members, and possibly senior leadership or client representatives. These sessions will evaluate technical expertise, collaboration style, cultural fit, and strategic thinking. Questions may focus on how you handle ambiguity, manage client expectations, and contribute to team success.
• Final Interview/Offer: A final discussion with key decision-makers, potentially covering career aspirations and final alignment, followed by an offer.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest, most relevant projects that best demonstrate your skills in UX strategy, research, interaction design, and visual design.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the challenges you encountered, your solutions, and the measurable outcomes or impact. Use visuals effectively to illustrate your process and final designs.
• Highlight Operations Relevance: Where possible, emphasize how your designs improved efficiency, reduced user friction, streamlined processes, or contributed to client business objectives (e.g., conversion rates, task completion times).
• Be Prepared to Discuss Tools: Be ready to talk about your proficiency with Figma, Adobe XD, and other design and research tools, explaining why you chose them for specific tasks.
• Showcase Collaboration: If possible, include projects where you collaborated with cross-functional teams, demonstrating your ability to work effectively with engineers, product managers, and stakeholders.

Challenge Preparation:

• Deconstruct the Prompt: If given a design challenge, carefully analyze the problem statement, identify key constraints, and define your approach before diving into solutions.
• Focus on Process: Demonstrate your thought process, including your research approach, hypothesis generation, user flows, wireframing, and testing strategies, rather than just presenting a polished final UI.
• Simulate Collaboration: If the challenge involves presenting to others, practice articulating your ideas clearly and concisely, anticipating potential questions and feedback.
• Time Management: Allocate time for each stage of the challenge, ensuring you can present a well-rounded solution within the given timeframe.

📝 Enhancement Note: The interview process emphasizes a strong portfolio and the ability to articulate the "why" behind design decisions. For operations candidates, this translates to demonstrating how design choices impact efficiency, user adoption, and overall business performance. A well-structured portfolio that showcases process and measurable results will be critical.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaboration. Proficiency in creating and managing components within Figma is highly beneficial.
• Adobe XD: An alternative or complementary tool for UI design and prototyping, demonstrating versatility in design software.
• User Research Tools: Experience with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, SurveyMonkey, Lookback, Maze).
• Prototyping Tools: Beyond Figma/XD, familiarity with advanced prototyping tools (e.g., ProtoPie, Axure) can be advantageous for complex interactions.

Analytics & Reporting:

• Analytics Platforms: While not a primary design tool, understanding how to interpret data from platforms like Google Analytics, Mixpanel, or Amplitude can inform design iterations and measure impact.
• Heatmap & Session Recording Tools: Familiarity with tools like Hotjar or FullStory can provide insights into user behavior on live digital products.

CRM & Automation:

• CRM Systems: Awareness of how user experience design integrates with CRM platforms (e.g., Salesforce, HubSpot) is valuable for understanding the broader customer journey and data flow.
• Project Management Tools: Proficiency with tools like Jira, Asana, or Trello for managing design tasks and collaborating within project workflows.

📝 Enhancement Note: The specified tools highlight a modern design stack focused on collaboration, rapid prototyping, and user feedback integration. For operations professionals, understanding how these design tools interact with or influence business systems (like CRMs) and project management workflows is key to driving holistic improvements.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs in all design and process decisions.
• Collaboration: Valuing teamwork and cross-functional partnerships to achieve shared goals and deliver integrated solutions.
• Innovation & Agility: Embracing new ideas, technologies, and methodologies to continuously improve and adapt to evolving client needs and market trends.
• Excellence & Quality: A dedication to producing high-quality, well-crafted designs and delivering exceptional value to clients.
• Data-Driven Decision Making: Utilizing research, analytics, and user feedback to inform design choices and measure impact.

Collaboration Style:

• Cross-Functional Integration: Actively seeking input from and providing design expertise to product managers, engineers, researchers, and business stakeholders.
• Open Communication: Fostering an environment where ideas can be freely shared, debated constructively, and feedback is welcomed from all levels.
• Knowledge Sharing: Proactively sharing insights, best practices, and learnings with team members to elevate the collective design capability.
• Client Partnership: Building strong, trust-based relationships with clients, acting as a strategic partner in their CX transformation journey.

📝 Enhancement Note: The emphasis on user-centricity, collaboration, and data-driven decision-making directly aligns with the core tenets of effective operations management. A designer who embodies these values will be adept at creating processes and systems that are both efficient and user-friendly.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Client Needs with User Needs: Navigating competing priorities between client business objectives and genuine user needs to find optimal, sustainable solutions.
• Managing Ambiguity and Evolving Requirements: Thriving in dynamic client environments where project scopes and requirements may shift, requiring adaptability and proactive problem-solving.
• Influencing Stakeholders: Effectively communicating design rationale and advocating for user-centered solutions to diverse stakeholders, including those with less UX familiarity.
• Remote Collaboration Effectiveness: Maintaining high levels of communication, collaboration, and team cohesion in a fully remote work setting.

Learning & Development Opportunities:

• Advanced CX Strategies: Deepen expertise in areas like service design, customer journey mapping, and omnichannel experience design.
• Industry Certifications: Pursue certifications in UX, service design, or specific CX platforms relevant to TTEC's offerings.
• Mentorship Programs: Participate in formal or informal mentorship to gain insights from senior designers and leaders, or to mentor junior team members.
• Exposure to Diverse Industries: Gain experience across various client industries, broadening understanding of different business models and operational challenges.

📝 Enhancement Note: The challenges presented are typical for senior roles in consulting, requiring strong problem-solving, communication, and adaptability. The growth opportunities focus on deepening specialized knowledge within CX and UX, which can be highly advantageous for advancing in operations-oriented careers.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting requirements from a client and user needs. How did you approach it, and what was the outcome?" (Focus on your process for user advocacy and negotiation.)
• "Walk us through your process for conducting user research for a complex digital product. What methods did you choose and why?" (Highlight your research planning, execution, and synthesis skills.)
• "How do you ensure your designs are scalable and maintainable, especially when working with or contributing to a design system?" (Showcase your understanding of systems thinking and efficiency.)
• "Describe a situation where your design recommendations were challenged by stakeholders. How did you respond and what strategies did you employ to gain buy-in?" (Emphasize your communication, persuasion, and data-driven argumentation skills.)

Company & Culture Questions:

• "What interests you about TTEC Digital and our approach to CX consulting?" (Research TTEC's vision, mission, and recent projects.)
• "How do you contribute to a positive and productive team culture, especially in a remote environment?" (Discuss your collaboration style, communication practices, and willingness to mentor.)
• "How do you stay current with the latest trends and technologies in UX and digital transformation?" (Mention specific resources, conferences, or communities you follow.)

Portfolio Presentation Strategy:

• Structure is Key: For each project, use a clear narrative: Problem -> Your Role -> Process -> Solution -> Outcome/Impact.
• Quantify Impact: Whenever possible, use data and metrics (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores) to demonstrate the value of your work.
• Show, Don't Just Tell: Use high-fidelity mockups, interactive prototypes, and key user flows to visually communicate your design thinking.
• Be Prepared for Deep Dives: Anticipate detailed questions about your design decisions, research methodologies, and the trade-offs you made. Be honest about challenges and what you learned.
• Connect to TTEC's Mission: Frame your experience and portfolio examples in the context of helping clients achieve their customer experience and business goals.

📝 Enhancement Note: Preparing for these questions requires not only recalling past experiences but also framing them through an operations lens – focusing on efficiency, impact, and process improvement. Demonstrating how your UX skills translate into tangible business benefits will be crucial.

📌 Application Steps

To apply for this CX Sr. UX Designer position:

• Submit your application through the provided link on jobs.lever.co.
• Portfolio Customization: Curate your digital portfolio to highlight 3-5 projects that best showcase your end-to-end UX process, problem-solving skills, and measurable impact, with a focus on client-facing digital solutions.
• Resume Optimization: Tailor your resume to emphasize your 4-8 years of UI/UX experience, proficiency in Figma and Adobe XD, user research expertise, and experience in consulting or agency environments. Use keywords like "user-centered design," "CX strategy," "prototyping," and "design systems."
• Interview Preparation: Practice articulating your design process, rationale, and the business impact of your work. Prepare specific examples for behavioral questions related to collaboration, problem-solving, and client management. Rehearse your portfolio walkthrough.
• Company Research: Familiarize yourself with TTEC Digital's services, client solutions, and company culture. Understand their approach to digital transformation and customer experience. Identify how your skills and values align with their mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with TTEC Digital before making application decisions.