Custom Framer PT

📍 Job Overview

Job Title: Custom Framer PT Company: Michaels Stores Location: Houston-7630 FM 1960 W, Houston, TX, USA Job Type: PART_TIME Category: Retail Operations / Customer Service Date Posted: 2025-08-08T00:00:00 Experience Level: Entry Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• Customer Engagement & Sales: Drive customer relationships and sales through personalized custom framing solutions, leveraging product knowledge and consultative selling techniques.
• Operational Excellence: Ensure timely and high-quality completion of custom framing orders by adhering to Standard Operating Procedures (SOPs) and company programs for production and service.
• Store Merchandising & Maintenance: Maintain the visual presentation and stock levels of the ready-made frame department and other assigned areas, contributing to an efficient and appealing shopping environment.
• Customer Service & Support: Provide exceptional customer service, assisting shoppers with product location, offering solutions, and managing transactions accurately through cash handling.
• Omni-channel Support: Assist with various omni-channel processes, contributing to a seamless customer experience across different service platforms.

📝 Enhancement Note: While the job title "Custom Framer PT" and the description focus on framing services, the broader responsibilities also encompass general retail operations and customer engagement. The role requires a blend of specialized framing skills and foundational retail competencies, making it suitable for individuals looking to enter the retail operations field with a focus on customer interaction and product specialization.

📈 Primary Responsibilities

• Build Customer Relationships: Engage customers using the Elevated ABC Deliver methodology to understand their needs and create memorable, personalized custom framing solutions, thereby driving sales and customer loyalty.
• Order Fulfillment & Quality Control: Complete custom framing orders with precision, adhering to high-quality standards and delivery timelines, ensuring customer satisfaction with the final product.
• Department Maintenance: Manage and maintain the ready-made frame department, including sales floor presentation (SISO - Sales In, Stock Out) and directed replenishment processes, to ensure an organized and shoppable environment.
• Customer Assistance & Sales Support: Provide friendly and efficient customer service, assisting with product inquiries, locating items, and offering tailored solutions to meet customer needs.
• Cash Handling & POS Operations: Operate the cash register accurately, execute cash handling procedures to company standards, and process customer transactions efficiently.
• Omni-channel Process Support: Contribute to the execution of omni-channel services, such as buy online, pick up in-store (BOPIS) or ship-from-store, ensuring a consistent customer experience.
• Store Operations Compliance: Adhere to all Standard Operating Procedures (SOPs) and company programs, including shrink prevention, safety protocols, and visual merchandising standards.
• Team Collaboration: Interact positively and respectfully with colleagues and management, contributing to a collaborative work environment and upholding organizational values.
• Inventory & Stocking: Participate in truck un-loads and stocking activities, ensuring adherence to established truck standards and efficient inventory management.

📝 Enhancement Note: The responsibilities highlight a dual focus on specialized custom framing (customer consultation, order completion) and general retail operations (stocking, customer service, POS). This suggests that while framing expertise is key, the ability to adapt to broader store operational needs is also crucial for success in this part-time role.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred.

Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.
• Experience in custom framing or a related craft/art environment is a plus.

Required Skills:

• Customer Service Excellence: Proven ability to engage customers positively, understand their needs, and provide solutions.
• Basic Measuring Skills: Proficiency in taking accurate measurements for framing projects.
• Basic Computer Skills: Familiarity with using computers for order entry, inventory look-up, and basic communication.
• Cash Handling Proficiency: Ability to accurately manage transactions, process payments, and provide correct change.
• Equipment Operation: Ability to learn and safely operate framing equipment, including glass cutters and potentially heat presses.
• Product Knowledge Acquisition: Willingness and ability to quickly learn about Michaels' custom framing products, materials, and design options.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail sales environment, particularly in consultative selling.
• Framing Expertise: Hands-on experience with custom framing techniques, matting, and finishing.
• Visual Merchandising: Understanding of visual merchandising principles for maintaining a retail display.
• Problem-Solving Aptitude: Ability to identify and resolve customer issues or operational challenges effectively.

📝 Enhancement Note: The "0-2" experience level indicates that this role is designed for individuals new to the workforce or those transitioning into a retail operations role. The emphasis on "basic" skills suggests a strong training program will be provided, but a foundational aptitude for customer interaction and technical learning is expected.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly stated for this entry-level role, candidates with prior framing or creative projects may showcase examples of their work, demonstrating attention to detail, design sensibility, and craftsmanship.
• Demonstrated understanding of customer-centric processes, such as needs assessment and solution presentation, is valuable.
• Any experience with point-of-sale (POS) systems or inventory management software can be highlighted.

Process Documentation:

• Candidates are expected to follow documented Standard Operating Procedures (SOPs) for custom framing, customer service, and general store operations.
• A willingness to learn and adhere to precise operational workflows for order intake, production, and completion is essential.
• Familiarity with or the ability to quickly grasp processes related to inventory management, stock replenishment, and visual merchandising standards.

📝 Enhancement Note: For an entry-level retail position, a formal portfolio is typically not a requirement. However, candidates who can articulate their understanding of customer service processes, attention to detail in task completion, and any experience with operational workflows will stand out. The emphasis is on adherence to established processes rather than creating new ones.

💵 Compensation & Benefits

Salary Range:

• As a part-time retail position, the salary is expected to be at or slightly above the local minimum wage for Houston, Texas, likely ranging from $10-$14 per hour. This estimate is based on typical entry-level retail associate compensation in major metropolitan areas of the United States and factors in the specialized nature of the framing skill.

Benefits:

• Health Insurance: Medical, dental, and vision insurance options are available.
• Paid Time Off (PTO): Accrued paid time off for eligible team members.
• Tuition Assistance: Support for continuing education and skill development.
• Employee Discounts: Generous discounts on Michaels products and services.
• Other Benefits: Potential for additional benefits as outlined by the company's comprehensive team member program.

Working Hours:

• This is a part-time position. Actual hours will vary based on business needs and scheduling, but may include nights, weekends, and early mornings. The job description mentions "40" in ai_working_hours, which is likely a default value and should be interpreted as the maximum potential hours in a full-time role, not a guarantee for this part-time position.

📝 Enhancement Note: The salary estimate is based on publicly available data for similar retail roles in Houston and the general compensation trends for part-time positions. Specific details should be confirmed with the employer. The benefits package is comprehensive for a part-time role, indicating Michaels' commitment to employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading creative destination in North America, operating over 1,300 stores. Company Size: Large (over 10,000 employees globally, based on typical retail chain scale). This means established processes, opportunities for diverse roles, and a structured corporate environment. Founded: 1973. With a long history, Michaels has a well-defined brand identity and operational framework.

Team Structure:

• Store-Level Operations: The Custom Framer PT will be part of a store team, likely reporting to a Framing Manager or Store Manager, and working alongside other sales associates and potentially department specialists.
• Reporting Hierarchy: Typically, retail associates report to a supervisor or manager, who then reports to district or regional management.
• Cross-functional Collaboration: While primarily focused on the framing department and customer service, there will be collaboration with other store functions, such as receiving, visual merchandising, and front-end operations.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions ("Elevated ABC Deliver").
• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistent service delivery, safety, and operational efficiency.
• Data-Informed Decisions: While this role is entry-level, the company generally uses sales data and performance metrics to guide operational strategies and staffing.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels' culture is centered around creativity and customer engagement. For an operations role like a Custom Framer, this translates to a focus on providing excellent customer experiences, maintaining store standards, and embodying the company's "joy of creativity" mission. The large company size suggests structured training and clear operational guidelines.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate. This role is an excellent starting point for individuals interested in retail operations, customer service, or specialized sales within a retail environment. Reporting Structure: The Custom Framer PT will report to a store management team, typically a Framing Manager or Store Manager, who oversees daily operations and team performance. Operations Impact: Directly impacts store revenue through custom framing sales and contributes to overall store operational efficiency by maintaining departments and supporting customer service needs. Positive customer interactions can lead to repeat business and brand loyalty.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing techniques, design consultation, and sales.
• Retail Operations Progression: Potential to advance to roles such as Sales Associate, Key Holder, Assistant Manager, or specialized positions within the framing department (e.g., Framing Manager).
• Cross-training: Opportunities to gain experience in other store departments, broadening skill sets and understanding of retail operations.
• Leadership Development: For high performers, there may be pathways into leadership roles within store management or even corporate functions.

📝 Enhancement Note: This position offers a clear path for growth within the retail sector, particularly for those interested in visual arts, design, and customer-facing sales. The focus on specific craft skills within a retail context provides a unique development opportunity.

🌐 Work Environment

Office Type: Public retail store setting. The environment is customer-facing and dynamic, requiring adaptability and a positive attitude. Office Location(s): Specific store location: Houston-7630 FM 1960 W, Houston, TX. This is a physical, on-site role.

Workspace Context:

• Customer Interaction: Constant interaction with customers on the sales floor and within the framing department.
• Tools & Technology: Use of framing equipment (glass cutter, heat press), POS systems, and basic computer applications.
• Team Interaction: Collaboration with store colleagues for operational tasks, customer support, and breaks.

Work Schedule:

• Part-time hours, requiring flexibility to work various shifts, including evenings, weekends, and potentially early mornings, as dictated by store operational needs.

📝 Enhancement Note: The work environment is typical of a busy retail store, demanding energy, customer focus, and the ability to manage multiple tasks. The framing shop area may have specific safety considerations due to the equipment used.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and interest.
• In-Person Interview: A one-on-one interview with the store manager or framing supervisor. This will focus on customer service skills, retail experience, understanding of the role, and cultural fit.
• Skills Assessment (Potential): May include a practical demonstration of measuring skills or a discussion about handling customer inquiries related to framing.
• Final Decision: Based on interview performance, relevant experience, and overall fit with the team and company culture.

Portfolio Review Tips:

• For this entry-level role, a formal portfolio isn't mandatory. However, if you have examples of your framing work, custom art projects, or design sketches, be prepared to discuss them.
• Focus on highlighting projects where you:
  • Collaborated with a client or customer.
  • Demonstrated attention to detail and quality.
  • Met specific design or material requirements.
  • Showcased creativity and problem-solving.
• Be ready to articulate your process for creating these projects and the skills you utilized.

Challenge Preparation:

• Customer Scenarios: Prepare for questions about how you would handle common retail scenarios, such as assisting a customer who can't find an item, dealing with a customer complaint, or upselling a product.
• Framing Consultation: Think about how you would approach a customer in the framing department – what questions would you ask to understand their needs (type of art, style, budget, purpose)?
• Problem-Solving: Be ready to discuss how you've solved problems in previous roles or in personal projects, emphasizing a methodical approach and a focus on positive outcomes.

📝 Enhancement Note: The interview process will likely assess both customer service aptitude and a general willingness to learn operational tasks. Candidates should emphasize their enthusiasm for the creative aspects of the role and their ability to follow instructions and processes.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Glass cutters, mat cutters, framing tools (e.g., staple guns, glue applicators), heat presses, potentially specialized mounting equipment.
• Point-of-Sale (POS) System: For processing transactions, managing customer accounts, and looking up inventory.
• Computer/Tablet: For accessing order management systems, company portals, and potentially design software.

Analytics & Reporting:

• While not directly used by the Framer PT, the store's management team will utilize sales data, inventory reports, and performance metrics to track framing department success and overall store performance.

CRM & Automation:

• The company likely uses a CRM system to track customer purchases and preferences, which can inform personalized sales approaches.
• Automated systems may be in place for inventory management and replenishment directives.

📝 Enhancement Note: Proficiency with specific framing tools is a key requirement that will be trained. Familiarity with basic computer operations and POS systems is expected. The ability to learn new software and equipment quickly is advantageous.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive shopping experience is paramount.
• Creativity: Embracing and promoting creativity, aligning with the company's core purpose.
• Quality & Craftsmanship: Commitment to delivering high-quality work in custom framing.
• Teamwork: Collaborating effectively with colleagues to achieve store goals.
• Efficiency: Adhering to processes and maintaining store standards to ensure smooth operations.

Collaboration Style:

• Supportive Team Environment: Encouraging mutual support among team members to achieve shared objectives.
• Process-Oriented: Working within established operational frameworks and SOPs.
• Customer-Centric Communication: Maintaining open communication lines with customers and internal teams to resolve issues and fulfill requests efficiently.

📝 Enhancement Note: Michaels promotes a culture of creativity and customer service. For a Custom Framer, this means being approachable, knowledgeable about products, and passionate about helping customers bring their creative visions to life through framing.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Tasks: Juggling customer service, framing production, and general store upkeep can be demanding in a fast-paced retail environment.
• Customer Expectations: Meeting diverse customer needs and creative visions for framing can require strong problem-solving and consultative skills.
• Learning Curve: Mastering framing equipment and techniques, as well as understanding the extensive product catalog, requires dedicated learning.
• Seasonal Fluctuations: Retail environments often experience peaks and valleys in customer traffic and demand, requiring adaptability in workflow.

Learning & Development Opportunities:

• Framing Skills Certification: Potential for training and development in advanced framing techniques and design principles.
• Sales Training: Opportunities to enhance consultative selling skills and product knowledge.
• Retail Management Track: Pathways to leadership roles within Michaels stores for ambitious individuals.
• Industry Knowledge: Gaining insights into the art, photography, and home décor markets through product interaction and customer engagement.

📝 Enhancement Note: This role presents an opportunity to develop specialized craft skills in a retail setting, which can be a unique career path. The challenges are typical of retail environments, but the specialized framing aspect adds a unique dimension to skill development.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer." or "How would you handle a customer who is unsure about their framing choices?" Prepare examples that showcase your problem-solving and interpersonal skills.
• Motivation & Fit: "Why are you interested in working at Michaels, and specifically in the framing department?" or "What does 'fueling the joy of creativity' mean to you?" Connect your personal interests and skills to the company's mission.
• Operational Understanding: "What are your strengths regarding attention to detail and following instructions?" or "How would you ensure the framing area remains clean and organized?" Demonstrate your reliability and commitment to process.

Company & Culture Questions:

• Research Michaels' history, mission, and values. Understand their position as a creative destination.
• Be prepared to discuss how you would contribute to a positive and creative store atmosphere.
• Consider how your personal style or interests align with the arts and crafts industry.

Portfolio Presentation Strategy:

• If you bring examples of your work (framing, art, design), be concise and focus on the process:
  • What was the project goal?
  • What materials and techniques did you use?
  • What challenges did you overcome?
  • What was the outcome or feedback?
• Even without a formal portfolio, be ready to discuss your understanding of design principles and your approach to creating visually appealing solutions.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service orientation, a willingness to learn the specific skills of framing, and an enthusiasm for the creative aspect of Michaels. Highlighting any past experience with crafts, art, or design will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.
• Portfolio Customization: If you have relevant personal projects (framing, art, design), prepare a concise summary or a few key examples to mention during an interview, focusing on process and quality.
• Resume Optimization: Tailor your resume to highlight customer service experience, any crafting or design skills, attention to detail, and reliability. Use keywords like "customer engagement," "sales support," "visual merchandising," and "operational support."
• Interview Preparation: Practice answering common retail interview questions focusing on customer service, problem-solving, and teamwork. Be ready to discuss your interest in creative arts and Michaels.
• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly in the custom framing department, to demonstrate genuine interest and understanding.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.