Custom Framer

📍 Job Overview

Job Title: Custom Framer Company: Michaels Stores Location: Emeryville, California, United States Job Type: Part-Time Category: Retail Operations / Art & Design Services Date Posted: October 15, 2025 Experience Level: Entry-level to 2 years

🚀 Role Summary

• Customer-Centric Design & Sales: Focus on building strong customer relationships by understanding their needs and translating them into unique, high-quality custom framing solutions, directly contributing to sales targets.
• Production & Quality Assurance: Execute custom framing orders with meticulous attention to detail, ensuring adherence to Standard Operating Procedures (SOPs) and delivering products that meet high-quality standards within specified timelines.
• Store Operations & Merchandising: Maintain an organized and well-merchandised ready-made frame department and other assigned areas, ensuring a positive shopping experience for customers and supporting efficient inventory management.
• Operational Efficiency & Compliance: Actively participate in store operations, including stocking, truck unloads, and adhering to safety and shrink programs, while maintaining a safe, clean, and clutter-free environment.

📝 Enhancement Note: This role blends direct customer interaction, creative problem-solving, and essential retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, aiming to drive both customer satisfaction and revenue.

📈 Primary Responsibilities

• Customer Engagement and Design Consultation:
  • Actively engage customers to understand their framing needs and preferences, utilizing "Elevated ABC Deliver" methodology to build rapport and trust.
  • Provide expert design advice and present creative framing solutions tailored to individual artwork and customer aesthetics.
  • Drive sales by effectively communicating the value and benefits of custom framing services.
• Production and Order Fulfillment:
  • Accurately measure, cut, and assemble framing materials according to customer specifications and company SOPs.
  • Operate specialized framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Ensure all framing orders are completed with exceptional quality and delivered within the promised timeframe.
• Store Maintenance and Merchandising:
  • Maintain the visual appeal and stock levels of the ready-made frame department, including SISO (Single Item, Single Out) and Directed Replenishment processes.
  • Keep assigned store areas, including front-end and back-stock, clean, organized, and clutter-free.
  • Assist with inventory management tasks, including receiving, stocking, and maintaining accurate stock counts.
• Operational Support and Compliance:
  • Adhere strictly to all Standard Operating Procedures (SOPs) and company policies related to sales, production, safety, and loss prevention.
  • Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and efficient inventory placement.
  • Operate the cash register accurately, executing cash handling procedures to company standards.
  • Support company-wide safety and shrink reduction initiatives.
• Teamwork and Professionalism:
  • Foster a positive and respectful work environment, interacting collaboratively with colleagues and maintaining a positive attitude, especially during challenging situations.
  • Serve as a role model by embodying the organization's vision and values and projecting a professional image.
  • Assist with Omni-channel processes as needed to support customer convenience.

📝 Enhancement Note: The responsibilities highlight a dual focus on creative sales and operational execution. The inclusion of "Elevated ABC Deliver" implies a structured sales methodology that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is generally expected for entry-level retail positions; specific educational requirements are not detailed but foundational skills are key.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment, with a focus on sales or creative services.
• Demonstrated ability to learn and apply new skills, particularly in operating specialized equipment and adhering to production processes.

Required Skills:

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions that enhance their shopping experience.
• Basic Measuring & Computer Skills: Proficiency in basic measurement techniques and fundamental computer operations for point-of-sale (POS) systems and potential order entry.
• Framing Equipment Operation: Ability to learn and safely operate framing machinery and tools, including glass cutters.
• Cash Handling Proficiency: Accurate and reliable execution of cash register operations and cash handling procedures.
• Problem-Solving Aptitude: Capacity to identify and resolve customer issues or production challenges effectively.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail sales environment, particularly in custom products or services, is advantageous.
• Product/Service Sales Experience: Demonstrated success in selling products or services, with an understanding of consultative sales techniques.
• Art & Design Acumen: A natural inclination towards art, design, and aesthetics that can translate into effective framing consultations.
• Team Collaboration: Experience working effectively as part of a team to achieve shared goals.

📝 Enhancement Note: The "0-2 years" experience level suggests this role is ideal for individuals starting their careers or transitioning into a sales/operations role. The emphasis on "basic" skills indicates a willingness to train on specialized framing techniques.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Service Case Studies: Examples demonstrating how you've built customer relationships, resolved issues, and exceeded expectations in a retail or service setting. Highlight specific interactions that led to positive outcomes or increased sales.
• Sales Achievement Examples: If applicable, provide instances where you successfully met or exceeded sales targets, particularly for custom or value-added products. Quantify achievements whenever possible.
• Process Adherence Examples: Briefly describe situations where you successfully followed Standard Operating Procedures (SOPs) or implemented new processes to improve efficiency or quality.
• Problem-Solving Scenarios: Outline a time you encountered a challenge in a previous role (e.g., a customer complaint, a production error) and detail the steps you took to resolve it, focusing on the outcome and lessons learned.

Process Documentation:

• While a formal portfolio of process documentation is not explicitly required for this entry-level role, candidates should be prepared to discuss their understanding of:
  • Workflow Design: How tasks are sequenced to ensure efficient order fulfillment from initial consultation to final product delivery.
  • Quality Control Measures: The importance of checks and balances to ensure the accuracy and high quality of custom framing.
  • Customer Journey Mapping: How each customer interaction contributes to the overall experience and satisfaction.

📝 Enhancement Note: For this role, a traditional operations portfolio might not be necessary. Instead, candidates should focus on demonstrating their understanding of customer service, sales, and process adherence through specific examples and situational responses, potentially framed as mini case studies.

💵 Compensation & Benefits

Salary Range:

• $21.00 - $24.70 per hour

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.
• Paid Time Off (PTO): Accrued time off for rest and personal needs.
• Tuition Assistance: Support for continuing education and professional development.
• Employee Discounts: Generous discounts on Michaels products and services.
• Other Benefits: Additional benefits are available, as detailed on mikbenefits.com.

Working Hours:

• This is a Part-Time position. Specific hours will vary based on store needs and scheduling, potentially including nights, weekends, and early mornings. The stated "40 hours" in the input data likely refers to a full-time equivalent or maximum possible hours, not a guaranteed part-time schedule.

📝 Enhancement Note: The salary range is competitive for a part-time, customer-facing retail role with specialized skills. The benefits package is robust, indicating Michaels' commitment to supporting its team members, even those working part-time.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Custom Framing) Company Size: Large (Over 1,300 stores in North America) Founded: 1973 Company Description: Michaels is North America's largest retailer of arts, crafts, and custom framing merchandise. With a mission to "fuel the joy of creativity," Michaels operates over 1,300 stores across the U.S. and Canada, alongside its e-commerce platforms. The company also owns Artistree, a custom framing manufacturer, and MakerPlace by Michaels, a handmade goods marketplace.

Team Structure:

• Store-Level Operations: This role is part of the in-store team, reporting to store management (Store Manager, Assistant Store Manager, or Framing Supervisor).
• Cross-Functional Collaboration: Expected to collaborate with fellow store associates, including cashiers and sales floor staff, to ensure seamless customer service and operational flow.
• Specialized Department: Will work closely with other members of the custom framing department, sharing responsibilities and supporting one another.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing personalized solutions ("Elevated ABC Deliver").
• Process-Oriented Execution: Adherence to Standard Operating Procedures (SOPs) for consistency in sales, production, and store operations.
• Data-Informed Merchandising: Utilizing directed replenishment and inventory management practices to optimize product availability and store presentation.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels fosters a culture centered around creativity, customer engagement, and operational excellence within a large retail framework. The company's commitment to its mission is evident in its diverse offerings and team member support.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate

• This position serves as a foundational role within the retail operations of Michaels, specifically within the custom framing department. It's an opportunity for individuals to develop core skills in customer service, sales, creative problem-solving, and operational execution in a specialized retail environment.

Reporting Structure:

• Typically reports to a Store Manager, Assistant Store Manager, or a dedicated Framing Supervisor/Manager within the store. This provides direct oversight and mentorship for daily tasks and performance.

Operations Impact:

• The Custom Framer directly impacts store revenue through sales of custom framing services and contributes to customer loyalty by providing exceptional service and high-quality products. Efficient operations in the framing department also support overall store performance by ensuring timely order fulfillment and maintaining visual standards.

Growth Opportunities:

• Skill Development: Gain hands-on experience with specialized framing equipment, learn consultative sales techniques, and master retail operational processes.
• Advancement within Framing: Potential to progress to a Lead Framer or Framing Supervisor role with increased responsibility for production, training, and customer management.
• Broader Retail Management: Opportunity to move into other retail management roles within Michaels stores (e.g., Sales Floor Lead, Visual Merchandiser) by demonstrating strong performance, leadership potential, and a broad understanding of store operations.
• Cross-Departmental Experience: Gain exposure to various aspects of store operations, from sales and customer service to inventory and visual merchandising.

📝 Enhancement Note: This role is an excellent entry point for individuals interested in a career in retail operations, particularly those with an aptitude for creative services. Michaels offers clear pathways for skill development and internal advancement.

🌐 Work Environment

Office Type: Public Retail Store with an integrated Custom Framing Workshop Office Location(s): Emeryville, California (Specific store address: 3991 Hollis St)

Workspace Context:

• Customer-Facing Environment: Primarily operates on the retail sales floor and within the dedicated custom framing area, interacting directly with customers.
• Workshop Elements: The framing shop is equipped with specialized tools and machinery, including a glass cutter and heat press, requiring a focus on safety and organization.
• Collaborative Atmosphere: Works alongside other store associates, fostering a team-oriented environment to ensure smooth operations and excellent customer service.
• Tools & Technology: Access to POS systems for transactions and potential order management, along with the specialized tools of the framing trade.

Work Schedule:

• Part-Time: Hours will vary based on business needs.
• Flexible Scheduling: May include evenings, weekends, and early mornings. While the position is part-time, the input notes "40 hours" which could refer to the maximum available or a full-time equivalent, but the listing explicitly states "PART_TIME".
• Dynamic Environment: The retail setting involves constant customer interaction and varying task demands throughout the day.

📝 Enhancement Note: The work environment is dynamic and customer-focused, blending creative production with retail sales. Candidates should be comfortable with a fast-paced setting and the use of specialized equipment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening by an HR representative or hiring manager to assess basic qualifications and interest.
• In-Person Interview: A more in-depth interview at the store location. This may involve:
  • Situational Questions: Assessing how you would handle common customer service scenarios, sales opportunities, or operational challenges.
  • Skills Assessment: Practical demonstration or discussion of basic measuring skills, computer literacy, and understanding of framing concepts.
  • Behavioral Questions: Exploring past experiences to gauge teamwork, problem-solving abilities, and attitude (e.g., "Tell me about a time you dealt with a difficult customer").
  • Meet the Team: Potential introduction to the store manager or framing supervisor.
• Final Offer: Based on interview performance and fit with the team and company culture.

Portfolio Review Tips:

• Focus on Relevance: While a formal portfolio may not be required, be prepared to discuss specific examples from your past experiences that align with the job responsibilities.
• Highlight Customer Service: Emphasize instances where you provided exceptional customer service, built rapport, and solved customer needs.
• Quantify Achievements: If you have sales experience, use numbers to demonstrate your success (e.g., "Increased custom order sales by X%," "Consistently met Z% of sales targets").
• Showcase Problem-Solving: Be ready to detail a challenging situation and how you effectively resolved it, showcasing your analytical and decision-making skills.
• Demonstrate Eagerness to Learn: Since this role involves specialized skills, convey enthusiasm for learning new processes and operating equipment.

Challenge Preparation:

• Customer Interaction Scenarios: Practice how you would greet customers, identify their needs, and offer solutions for custom framing.
• Sales Pitch Practice: Develop a concise explanation of the value of custom framing services and how you would present it to a customer.
• Operational Awareness: Be prepared to discuss your understanding of maintaining a clean and organized workspace, handling cash, and following procedures.

📝 Enhancement Note: The interview process likely emphasizes practical application of skills and behavioral fit. Candidates should prepare specific examples to illustrate their capabilities in customer service, sales, and operational tasks.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:
  • Glass Cutter: For precise cutting of glass or acrylic for frames.
  • Framing Mats Cutters: (Potentially) For custom matting.
  • Mounting/Pressing Equipment: (Potentially) Heat presses or vacuum sealers for artwork mounting.
  • Miter Saw/Chopper: For cutting frame mouldings to size.
  • Staplers/Nail Guns: For assembling frames.
• Measuring Tools: Tape measures, rulers, calipers for accurate measurements.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing transactions, managing sales data, and potentially tracking custom order details.
• Inventory Management System: Likely integrated with the POS or a separate system for tracking stock levels of frames, mats, and supplies.

CRM & Automation:

• Customer Relationship Management (CRM): While not explicitly stated, the "Elevated ABC Deliver" methodology suggests a system or process for tracking customer interactions and preferences to foster repeat business. This could be a formal CRM or a well-defined process within the POS system.
• Order Management System: Integrated with the POS to track custom framing orders from creation to completion.

📝 Enhancement Note: Proficiency with specialized framing tools is essential. Familiarity with POS systems and basic computer skills for order tracking and inventory is expected. The mention of "Elevated ABC Deliver" hints at a structured approach to customer data management.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: A core value is fostering the joy of creativity, encouraging team members to embrace and share their passion for arts and crafts.
• Customer Focus: Prioritizing the customer experience through helpfulness, personalized service, and building lasting relationships.
• Teamwork & Respect: Promoting a collaborative environment where individuals support each other, treat everyone with respect, and maintain a positive attitude.
• Integrity & Accountability: Adhering to company policies, SOPs, and ethical standards in all aspects of work, from sales to operations.
• Efficiency & Quality: Striving for operational excellence by completing tasks accurately, on time, and to high-quality standards.

Collaboration Style:

• Supportive Team Environment: Associates are expected to assist each other across departments to ensure smooth store operations and exceptional customer service.
• Cross-Functional Communication: Open communication is vital between sales floor associates, framing specialists, and management to address customer needs and operational requirements effectively.
• Shared Goal Orientation: Working together to meet store sales targets, maintain visual standards, and ensure customer satisfaction.

📝 Enhancement Note: Michaels cultivates a culture that is both creative and operationally focused, emphasizing teamwork and customer satisfaction as key drivers of success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also fulfilling custom framing orders accurately and on time.
• Handling Diverse Customer Needs: Adapting to a wide range of customer preferences, artistic styles, and budget considerations for framing projects.
• Maintaining Quality Standards: Consistently delivering high-quality framing work while working in a fast-paced retail environment.
• Learning Specialized Skills: Mastering the operation of framing equipment and techniques, which may require a learning curve.
• Managing Inventory and Stock: Ensuring adequate stock of framing materials while minimizing waste and maintaining an organized workspace.

Learning & Development Opportunities:

• Framing Expertise: Develop deep knowledge and practical skills in custom framing design, materials, and production techniques.
• Sales and Customer Service Skills: Enhance consultative selling abilities, customer relationship management, and conflict resolution.
• Retail Operations Fundamentals: Gain experience in inventory management, visual merchandising, cash handling, and store safety protocols.
• Cross-Training: Potential to learn about other areas of store operations, broadening skill sets.
• Career Progression: Clear pathways to advance within the framing department or into broader retail management roles within Michaels.

📝 Enhancement Note: The role presents opportunities to develop specialized creative and operational skills, with clear potential for growth within a large, established retail organization.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond for a customer. How did you handle a situation where a customer was unhappy with a product or service?" (Prepare examples showcasing empathy, problem-solving, and resolution.)
• Sales Approach: "How would you approach a customer who is browsing the framing section but seems unsure? What questions would you ask to understand their needs?" (Focus on consultative selling, needs assessment, and value proposition.)
• Operational Judgment: "Imagine you discover a shortage of a key framing material. What steps would you take?" (Demonstrate proactive problem-solving, communication with management, and resourcefulness.)
• Teamwork & Collaboration: "Tell me about a time you worked effectively as part of a team to achieve a common goal. How do you handle disagreements with colleagues?" (Highlight communication, cooperation, and positive conflict resolution.)

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels, and specifically in the Custom Framer role?" (Research Michaels' mission, values, and products; connect your skills and interests to the role.)
• Fit: "What do you think makes for a great customer experience in a retail environment like Michaels?" (Align your answer with Michaels' customer-centric approach and focus on creativity.)
• Adaptability: "How do you handle fast-paced environments or changing priorities?" (Showcase your ability to stay organized and focused under pressure.)

Portfolio Presentation Strategy:

• Verbalize Experience: Since a formal portfolio might not be required, be ready to verbally present specific examples from your resume or past work that demonstrate relevant skills.
• Quantify Achievements: If discussing sales or customer service success, use numbers where possible (e.g., "I helped X number of customers daily," "My efforts contributed to Y% increase in custom orders").
• Showcase Problem-Solving Process: When describing challenges, clearly outline the situation, your actions, and the positive outcome or lesson learned.
• Highlight Relevant Skills: Emphasize your customer service, communication, basic technical (measuring, computer) skills, and any artistic or design aptitude.

📝 Enhancement Note: Candidates should prepare to articulate their skills and experiences through concrete examples, focusing on how they align with Michaels' values and the specific demands of the Custom Framer role.

📌 Application Steps

To apply for this operations position:

• Submit your application: Complete the online application form through the provided Workday portal.
• Tailor your resume: Highlight keywords from the job description such as "Customer Service," "Framing," "Sales," "Cash Handling," and "Retail Experience." Emphasize any experience with specialized equipment or creative services.
• Prepare specific examples: For each key responsibility (customer engagement, production, store operations), have 1-2 concrete examples ready to discuss that showcase your skills and achievements in those areas.
• Research Michaels: Understand the company's mission, values, and the importance of creativity and customer service in their brand. Be ready to articulate why you are a good fit for their culture.
• Practice interview responses: Rehearse answers to common interview questions, focusing on behavioral and situational scenarios relevant to retail and customer service.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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