Custom Framer

📍 Job Overview

Job Title: Custom Framer

Company: Michaels Stores

Location: Kamloops, British Columbia, Canada

Job Type: Part-Time

Category: Retail Operations / Sales

Date Posted: April 28, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized custom framing consultations and solutions.

• Drive sales and production targets by effectively presenting and selling custom framing options.

• Maintain store presentation standards, including merchandising and inventory management for the custom framing department and other assigned areas.

• Ensure operational adherence to Standard Operating Procedures (SOPs) and company programs for compliance and efficiency.

• Provide exceptional customer service by assisting shoppers, maintaining stock levels, and creating a welcoming store environment.

📝 Enhancement Note: This role is a customer-facing, sales-driven position within a retail environment, with a specialization in custom framing. The emphasis is on direct customer interaction, sales execution, and operational support within the store.

📈 Primary Responsibilities

• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and requirements.

• Execute personal designer strategies using Elevated ABC Deliver to build customer relationships and create compelling custom framing solutions, aiming to meet sales and production goals.

• Complete custom framing orders with a high degree of quality and within established timelines.

• Maintain the ready-made frame department, SISO (Single Item, Single Order), and Directed Replenishment areas to ensure optimal presentation and stock availability.

• Deliver friendly and helpful customer service, assisting shoppers in locating products and providing solutions to meet their needs.

• Ensure the store is well-merchandised and adequately stocked to enhance the customer shopping experience.

• Support company-wide shrink and safety programs, contributing to a secure and efficient store operation.

• Interact positively and respectfully with colleagues, promoting a collaborative and value-driven work environment.

• Participate in truck unloading and stocking processes, adhering to truck standards and budget.

• Operate the cash register and execute cash handling procedures according to company standards.

• Acknowledge customers promptly, assist with product location, and offer relevant solutions.

• Support Omni-channel fulfillment processes as required.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, operational tasks (merchandising, stocking), and adherence to company policies. The role requires a proactive approach to customer engagement and a commitment to maintaining store standards.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred.

Experience: 0-2 years of experience in a customer-facing role, preferably in a retail environment.

Required Skills:

• Basic computer skills for system navigation and order processing.

• Basic measuring skills for accurate custom framing design.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service and interpersonal skills for building rapport and providing solutions.

• Ability to understand and follow Standard Operating Procedures (SOPs).

• Basic cash handling and transaction processing skills.

Preferred Skills:

• Previous retail sales experience, particularly in consultative selling.

• Experience selling products and/or services to customers.

• Familiarity with art, design, or framing concepts.

• Experience with merchandising and visual display standards.

• Ability to work effectively in a fast-paced retail environment.

📝 Enhancement Note: The requirements emphasize practical, hands-on skills related to framing and customer interaction, with a preference for prior sales and retail experience. The "0-2 years" experience level suggests an entry-level focus, with strong training provided for the technical aspects of framing.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of customer interactions that led to successful sales, particularly in custom product solutions.

• Demonstrate understanding of sales processes, from initial customer engagement to closing the sale and order fulfillment.

• Provide evidence of ability to follow established procedures and maintain quality standards in work output.

Process Documentation:

• While a formal portfolio of process documentation is not explicitly required for this entry-level role, candidates are expected to articulate their understanding of:

  • Following Standard Operating Procedures (SOPs) and company programs.

  • Executing sales and production processes efficiently.

  • Maintaining store presentation and inventory management workflows.

  • Adhering to safety and shrink prevention protocols.

📝 Enhancement Note: For an entry-level role like this, a formal "portfolio" is less about documented processes and more about demonstrating understanding and past performance through examples of customer service, sales, and operational adherence during the interview. Candidates should be prepared to discuss experiences related to these areas.

💵 Compensation & Benefits

Salary Range: $18.10 - $21.10 CAD per hour

Benefits:

• Health insurance (medical, dental, and vision)

• Paid time off (PTO)

• Tuition assistance

• Generous employee discounts on Michaels products

• Other benefits as detailed on mikbenefits.com

Working Hours: Part-time hours, with flexibility required to work nights, weekends, and early mornings as per business needs.

📝 Enhancement Note: The salary range is competitive for part-time retail positions in Kamloops, BC, Canada. The benefits package is robust for part-time employees, indicating Michaels' commitment to team member well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America, offering a wide range of creative products and services.

Company Size: Large (over 10,000 employees globally). This implies established processes, structured training programs, and opportunities for career development within a significant retail organization.

Founded: 1973. Michaels has a long-standing history in the retail sector, suggesting stability and a well-established brand presence.

Team Structure:

• The Custom Framer will be part of the in-store retail team, working alongside other sales associates, stock associates, and potentially a store manager or assistant manager.

• Reporting structure is likely direct to a store management representative.

Methodology:

• Emphasis on customer-centric service and sales driven by the "Elevated ABC Deliver" model.

• Focus on adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks.

• Commitment to maintaining visual merchandising and inventory standards.

• Integration of Omni-channel services to support online orders and in-store pickups.

Company Website: https://www.michaels.com/ and https://www.michaels.ca/

📝 Enhancement Note: Michaels operates with a strong focus on customer experience and operational consistency. The culture likely values creativity, teamwork, and a commitment to service excellence within a structured retail framework.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level, front-line retail operations position. It focuses on direct customer interaction, sales, and in-store operational tasks.

Reporting Structure: Typically reports to a Store Manager, Assistant Manager, or Framing Department Lead, depending on store structure.

Operations Impact: The Custom Framer directly impacts store sales performance through custom framing sales and contributes to overall customer satisfaction by providing excellent service and store presentation. Their ability to upsell and create solutions influences average transaction value and customer loyalty.

Growth Opportunities:

• Skill Development: Opportunity to become an expert in custom framing techniques, design consultation, and consultative sales.

• Advancement within Store: Potential to progress to roles such as Key Holder, Assistant Manager, or specialize in other departments based on performance and interest.

• Cross-functional Experience: Gain comprehensive retail operations experience, including sales, merchandising, inventory, and customer service.

• Further Training: Access to company-provided training for skill enhancement and career progression.

📝 Enhancement Note: While this is an entry-level role, Michaels often provides pathways for advancement for dedicated employees. The focus is on developing core retail skills and demonstrating leadership potential.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and a dedicated custom framing area within the store.

Office Location(s): Kamloops, British Columbia, Canada. The specific store address is 1055 Hillside Dr Bldg 200.

Workspace Context:

• The environment is dynamic and customer-focused, requiring constant interaction with shoppers.

• The framing shop involves specialized equipment, including a glass cutter and heat press, requiring adherence to safety protocols.

• Climate-controlled public areas, though some stock rooms may not be.

• Potential for some outdoor work during truck unload or for retrieving shopping carts.

• Work hours include nights, weekends, and early mornings, necessitating flexibility.

Work Schedule: Part-time, with hours varying based on business needs and scheduling. Flexibility is key, especially for covering peak times, weekends, and holidays.

📝 Enhancement Note: The work environment is typical of a retail store, demanding adaptability, a customer-first attitude, and the ability to manage multiple tasks simultaneously. Safety in the framing area is a critical consideration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, potentially followed by a brief phone screen.

• In-Person Interview: Typically involves meeting with the Store Manager or Assistant Manager. This interview will likely assess:

  • Customer service philosophy and experience.
  • Sales aptitude and ability to upsell.
  • Understanding of the Custom Framer role and responsibilities.
  • Ability to operate framing equipment and handle basic tasks.
  • Cultural fit with Michaels' values (creativity, teamwork, respect).

• Practical Assessment: May include a brief demonstration of measuring skills or ability to discuss product options.

• Offer: Based on interview performance and background check.

Portfolio Review Tips:

• Since this is an entry-level role, a formal portfolio isn't expected. However, be prepared to discuss:
  • Specific examples of excellent customer service you've provided.
  • Instances where you successfully sold a product or service, especially if it involved understanding customer needs.
  • How you've handled tasks related to merchandising, stocking, or maintaining store appearance.
  • Any experience you have with tools or hands-on work.

Challenge Preparation:

• Be ready to answer behavioral questions using the STAR method (Situation, Task, Action, Result) to illustrate your skills and experiences.

• Practice articulating how you would approach a customer looking for framing services.

• Be prepared to discuss your understanding of sales targets and how you would work towards achieving them.

📝 Enhancement Note: The interview process will likely focus on assessing soft skills, customer service orientation, and a willingness to learn the technical aspects of custom framing. Demonstrating enthusiasm for the role and the company is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Framing machines, mat cutters, glass cutters, heat presses, specialized tools for assembly.

• Point of Sale (POS) System: For processing transactions, managing orders, and potentially customer information.

• Basic Hand Tools: For assembly and minor repairs.

Analytics & Reporting:

• While not directly managing these, understanding how sales figures and production metrics contribute to store performance is beneficial.

CRM & Automation:

• Potentially a basic CRM integrated with the POS for customer order history.

• Internal systems for inventory management (SISO, Directed Replenishment) and task management.

📝 Enhancement Note: Proficiency with specialized framing equipment and POS systems is key. Familiarity with retail inventory management concepts will be advantageous.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Encouraging artistic expression and providing the tools and services for customers to bring their creative visions to life.

• Customer Focus: Prioritizing customer satisfaction through exceptional service, helpfulness, and personalized solutions.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a seamless customer experience.

• Integrity & Respect: Upholding ethical standards, treating all individuals with respect, and fostering an inclusive environment.

• Efficiency & Quality: Striving for high-quality work and efficient operations, from production to customer service.

Collaboration Style:

• Open communication and mutual support among team members.

• Willingness to assist colleagues with customer needs or operational tasks.

• Shared responsibility for maintaining store standards and achieving sales targets.

• Constructive feedback exchange to improve processes and service.

📝 Enhancement Note: Michaels emphasizes a culture that combines creativity with strong operational execution and a deep commitment to customer service. Team members are expected to be supportive, adaptable, and focused on delivering value.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while ensuring timely and high-quality framing production.

• Customer Expectations: Meeting diverse customer needs and artistic preferences for custom framing.

• Physical Demands: The role involves standing for long periods, lifting, and manual dexterity with tools.

• Learning Curve: Mastering the technical aspects of custom framing and operating specialized equipment.

Learning & Development Opportunities:

• Framing Expertise: Becoming highly skilled in custom framing design, techniques, and materials.

• Sales & Consultation Skills: Developing consultative selling abilities to effectively guide customers and upsell.

• Retail Operations Knowledge: Gaining broad experience in merchandising, inventory, POS operations, and customer service.

• Career Progression: Potential to advance within Michaels' retail management structure or specialized roles.

📝 Enhancement Note: This role offers a solid foundation in retail operations and specialized craft skills. Challenges are primarily related to managing multiple demands and mastering technical skills, with ample opportunities for growth and development.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer. What was the situation, what did you do, and what was the outcome?"

• Sales: "How would you approach a customer who is unsure about framing options for a valuable piece of art?" or "Tell me about a time you successfully sold a product or service by understanding a customer's needs."

• Problem-Solving: "Imagine a customer is unhappy with their custom framing order. How would you handle this situation?"

• Teamwork: "Describe a time you had to work closely with a team to achieve a goal."

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in custom framing?"

• "How do you define good customer service in a retail environment?"

Portfolio Presentation Strategy:

• Prepare specific anecdotes from previous roles that highlight your customer service, sales, and operational skills.

• Be ready to discuss your experience with tools, measuring, or any hands-on work.

• If you have any personal projects involving art, design, or crafting, be prepared to briefly mention them to showcase your interest.

• Emphasize your ability to learn quickly and follow instructions.

📝 Enhancement Note: Focus on demonstrating your customer service acumen, sales potential, and practical skills. Show enthusiasm for the creative aspect of the role and a willingness to learn the technical craft of framing.

📌 Application Steps

To apply for this Custom Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, hands-on, or retail experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "retail operations."

• Interview Preparation: Practice answering common retail and customer service interview questions using the STAR method. Be ready to discuss your understanding of the Custom Framer role and your enthusiasm for Michaels.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to creativity and customer experience.

• Portfolio Readiness: Prepare to discuss specific examples from your past experiences that demonstrate your skills in customer interaction, problem-solving, and any relevant hands-on abilities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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