CSE Creative Design Manager

📍 Job Overview

Job Title: CSE Creative Design Manager Company: LSEG Location: Heredia, Costa Rica Job Type: FULL_TIME Category: Creative Design / Sales Enablement Operations Date Posted: July 29, 2025 Experience Level: Mid-Senior Level (5-10 years) Remote Status: On-site

🚀 Role Summary

• Spearhead the conceptualization, design, and delivery of high-impact presentations that visualize LSEG's strategy and solutions for key stakeholders, including customers and executives.
• Drive the strategic narrative and visual storytelling for critical business communications, transforming complex ideas into compelling and memorable visual experiences.
• Manage multiple design projects concurrently, ensuring timely delivery and adherence to LSEG's brand and design standards within a global, fast-paced environment.
• Collaborate cross-functionally with Sales, Product, Marketing, and Pursuit Design teams to ensure cohesive and aligned communication strategies.
• Enhance communication effectiveness through the creation of professional videos to articulate strategy and value propositions.

📝 Enhancement Note: While the title is "Creative Design Manager," the responsibilities and reporting structure (reporting to Global Head of Sales Enablement) strongly indicate this role is deeply embedded within Sales Enablement and Go-To-Market (GTM) operations. The focus on customer pitches, executive discussions, and visualizing business strategy places it firmly in the realm of Sales Operations or GTM Operations, with a specialization in visual communication and presentation design.

📈 Primary Responsibilities

• Conceptualize, design, and deliver visually compelling presentations that effectively communicate LSEG's business strategy, solutions, and value propositions for customer engagements and executive-level discussions.
• Lead multiple concurrent design projects, utilizing robust project management and prioritization skills to ensure on-time delivery and high-quality output.
• Maintain and enforce LSEG's brand identity, ensuring all visual assets adhere to established branding and design guidelines for consistency and professionalism.
• Foster strong collaborative relationships with internal stakeholders across Sales, Product Management, Marketing, and Pursuit Design teams to ensure seamless integration and alignment of visual communication strategies.
• Guide and execute the creation of professional videos that enhance the communication of business strategy, value propositions, and key messages to internal and external audiences.
• Stay abreast of current and emerging design trends, tools, and technologies to continuously elevate the quality and impact of visual communications.

📝 Enhancement Note: The emphasis on "visualize strategy and solutions" and "customer conversations, executive discussions, and Sales meetings" highlights a strong connection to sales enablement and pipeline progression. The role requires not just design execution but also strategic thinking in communication design, aligning with the operational goals of sales and GTM.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Graphic Design, Visual Communications, Marketing, or a related field is preferred.

Experience:

• Proven experience in creative design, ideally within Sales Enablement, Pursuit Design, or Marketing teams in a professional services or financial markets organization.
• Demonstrated ability to translate complex verbal ideas and strategic concepts into cohesive, impactful, and visually engaging presentations and communication materials.
• Extensive experience in managing multiple design projects simultaneously, showcasing strong organizational, prioritization, and time management capabilities.

Required Skills:

• Presentation Design Expertise: Mastery in creating sophisticated and impactful presentations using Microsoft PowerPoint is essential.
• Design Software Proficiency: Advanced skills in industry-standard design software, including Adobe InDesign, Adobe Illustrator, and Adobe Acrobat Pro.
• Visual Storytelling: Proven ability to craft compelling visual narratives that resonate with target audiences and effectively convey strategic messages.
• Brand Alignment: Strong understanding of and ability to adhere to brand guidelines and design standards.
• Cross-Functional Collaboration: Excellent interpersonal and communication skills to effectively partner with diverse teams across the organization.
• Project Management: Demonstrated ability to manage multiple projects, prioritize tasks, and meet deadlines in a demanding, global environment.

Preferred Skills:

• Experience with video creation or editing software for enhancing communication materials.
• Familiarity with creative brief development and execution.
• Knowledge of the financial markets industry and its specific communication needs.
• Experience working in a global, matrixed organization.

📝 Enhancement Note: The requirement for "MS Office applications (Word, PowerPoint)" and a note that "a lot of the work tends to be on Powerpoint" underscores the critical nature of presentation skills within an operational context. Proficiency in Adobe Creative Suite is also a key differentiator for executing high-quality GTM collateral.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio demonstrating a strong track record in presentation design and visual communication for business audiences.
• Examples showcasing the ability to translate complex strategic or technical information into clear, concise, and visually appealing presentations.
• Case studies or project examples that highlight the impact of your design work on business objectives, such as customer engagement, sales wins, or strategic alignment.
• Demonstration of proficiency in using presentation software (primarily PowerPoint) and design tools (Adobe Creative Suite) to achieve impactful visual outcomes.

Process Documentation:

• Ability to articulate the design process from brief to final delivery, including conceptualization, iteration, feedback integration, and final output.
• Evidence of process optimization in design workflows, such as template creation, asset management, or efficient revision cycles.
• Understanding of how to align design processes with broader GTM or sales enablement initiatives to ensure consistent messaging and brand representation.

📝 Enhancement Note: For a role focused on visual communication within a GTM context, a portfolio is paramount. It should not only showcase design skills but also the ability to understand business objectives, target audiences, and deliver tangible results through visual storytelling and presentation strategy.

💵 Compensation & Benefits

Salary Range:

• Given the location in Heredia, Costa Rica, and the mid-to-senior level experience required, a competitive local salary range is estimated between ₡3,500,000 and ₡5,500,000 per month (approximately $6,500 - $10,200 USD per month, subject to exchange rates). This estimate is based on industry benchmarks for creative design and marketing roles with similar responsibilities in Costa Rica, considering the global financial services context of LSEG.

Benefits:

• Healthcare: Comprehensive medical coverage.
• Retirement Planning: Access to retirement savings plans.
• Paid Volunteering Days: Opportunities to contribute to the community.
• Wellbeing Initiatives: Programs focused on employee health and wellness.
• Professional Development: Access to learning resources and training for skill enhancement.
• Global Exposure: Opportunity to work with a leading international financial markets infrastructure provider.

Working Hours:

• Standard full-time working hours, likely around 40 hours per week, with potential flexibility depending on project demands and global team coordination needs. Adherence to local Costa Rican labor laws regarding working hours and breaks is expected.

📝 Enhancement Note: Salary estimates are based on general knowledge of the Costa Rican job market for skilled professionals in international companies and are subject to change based on LSEG's specific compensation structure and the candidate's experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Markets Infrastructure and Data Provider. LSEG (London Stock Exchange Group) operates at the intersection of finance, data, and technology, providing critical services to global financial markets. Company Size: Over 25,000 employees across 65 countries. This indicates a large, established, and globally distributed organization with structured processes and significant resources. Founded: LSEG has a long history, with its origins tracing back to the London Stock Exchange itself, founded in 1801. This deep heritage suggests a culture that values stability, integrity, and long-term vision.

Team Structure:

• Reporting Line: The role reports to the Global Head of Sales Enablement, indicating it's part of a function dedicated to supporting and optimizing the sales organization's effectiveness.
• Cross-functional Integration: The role requires close collaboration with Sales, Product, Marketing, and Pursuit Design teams, suggesting a highly integrated GTM ecosystem where visual communication plays a central role in connecting these functions.
• Global Reach: The team operates globally, meaning collaboration will occur with colleagues and stakeholders across different time zones and cultural backgrounds.

Methodology:

• Data-Driven Insights: LSEG, as a data provider, likely emphasizes data-driven decision-making. While this role is creative, its output will be measured by its impact on business metrics, requiring an understanding of how visuals contribute to sales enablement and GTM success.
• Process Optimization: The "Enablement" aspect of the reporting line suggests a focus on refining and improving sales processes through effective tools and communications.
• Excellence & Change: LSEG's values of "Excellence" and "Change" imply a culture that strives for high standards in its output and embraces innovation and adaptation, which is crucial for a creative role.

Company Website: https://www.lseg.com/

📝 Enhancement Note: The company's position as a global leader in financial markets data implies a professional, rigorous, and results-oriented environment. The emphasis on "Integrity, Partnership, Excellence, and Change" will likely shape the day-to-day interactions and expectations for this role, particularly in how design is approached and how collaboration occurs.

📈 Career & Growth Analysis

Operations Career Level: This role sits at a mid-to-senior level within the Sales Enablement or GTM Operations function. It requires specialized creative and design skills applied to operational business objectives. Reporting Structure: Reporting to the Global Head of Sales Enablement places the role within a strategic operational function, directly supporting senior leadership and GTM initiatives. Operations Impact: The Creative Design Manager's work directly impacts the effectiveness of sales pitches, executive communications, and overall GTM strategy visualization. High-quality presentations and visual assets can significantly influence customer perception, deal progression, and internal alignment, thereby contributing to revenue generation and market positioning.

Growth Opportunities:

• Specialization: Deepen expertise in visual storytelling, presentation design, and sales enablement strategy within the financial services sector.
• Leadership: Potential to grow into a lead or manager role for design within Sales Enablement or expand into broader GTM strategy or marketing roles.
• Skill Development: Opportunities to develop skills in video production, advanced animation, and potentially UI/UX design principles relevant to sales tools.
• Cross-Functional Mobility: Ability to leverage design and communication expertise to move into related areas like product marketing, corporate communications, or brand management.

📝 Enhancement Note: This role offers a clear path to specialize in a critical niche within GTM operations. The ability to demonstrate quantifiable impact through design will be key for career advancement, potentially leading to management or senior individual contributor roles focused on strategic communication.

🌐 Work Environment

Office Type: The role is based in Heredia, Costa Rica, indicating an on-site office environment common for global operations centers. Office Location(s): Heredia, Costa Rica. This location likely serves as a hub for various operational and support functions for LSEG. Workspace Context:

• Collaborative Atmosphere: The need to collaborate with global teams suggests a modern office setup supporting both individual focused work and team-based collaboration.
• Tools & Technology: Access to industry-standard design software and potentially specialized presentation or video creation tools will be provided.
• Team Interaction: Regular interaction with sales enablement professionals, marketing teams, and potentially sales leadership, fostering a dynamic and communicative work environment.

Work Schedule:

• Standard business hours, likely aligned with local Costa Rican time (UTC-6), but with an expectation of flexibility to engage with global teams in different time zones as needed for critical projects or deadlines.

📝 Enhancement Note: As an on-site role in a global operations center, the environment is expected to be professional, structured, and geared towards supporting international business operations. The emphasis on global collaboration means that while based in Costa Rica, the role's impact and interactions will be worldwide.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of CV and portfolio by a recruiter or hiring manager to assess qualifications and creative output.
• Skills Assessment/Portfolio Review: A dedicated session to present and discuss the candidate's portfolio, focusing on design process, creative problem-solving, and impact. This may include a live design exercise or a take-home assignment.
• Hiring Manager Interview: Discussion with the Global Head of Sales Enablement to assess strategic thinking, alignment with team goals, and cultural fit.
• Cross-Functional Interviews: Potential interviews with key stakeholders from Sales, Marketing, or Pursuit Design to evaluate collaboration skills and understanding of business needs.
• Final Round: May involve senior leadership or HR for final assessment and offer discussion.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest projects that best represent your skills in presentation design, visual storytelling, and impact on business objectives.
• Detail Your Process: For each project, clearly articulate the brief, your role, the challenges, your design approach, the tools used, and the outcome or impact. Use the STAR method (Situation, Task, Action, Result) where applicable.
• Highlight Business Acumen: Demonstrate how your design choices supported specific business goals (e.g., improving customer engagement, driving sales, clarifying complex strategies). Quantify results if possible.
• Showcase Versatility: Include examples that highlight your proficiency with PowerPoint and Adobe Creative Suite, as well as any video creation experience.
• Tailor to LSEG: Research LSEG's brand, recent campaigns, and target markets to show you understand their context and can align your work accordingly.

Challenge Preparation:

• Presentation Design Challenge: Be prepared for a task that requires you to take a piece of complex information (e.g., a strategy document, product update) and design a compelling presentation around it within a given timeframe. Focus on clarity, visual hierarchy, and storytelling.
• Brand Adherence: Practice applying brand guidelines to new content quickly and effectively.
• Storytelling Practice: Be ready to articulate the "story" behind your design choices and how they contribute to the overall message.

📝 Enhancement Note: The portfolio is a critical component of the application for this role. Candidates should prepare to not only show their visual work but also to explain the strategic thinking and operational impact behind their design decisions.

🛠 Tools & Technology Stack

Primary Tools:

• Presentation Software: Microsoft PowerPoint (Advanced proficiency required).
• Design Software: Adobe Creative Suite (InDesign, Illustrator, Acrobat Pro) - Strong proficiency expected.
• Collaboration Platforms: Microsoft Teams, SharePoint, or similar for communication and file sharing.

Analytics & Reporting:

• While not a primary analytics role, understanding how to interpret basic data to inform design choices or measure presentation impact may be beneficial. Familiarity with presentation analytics tools could be a plus.

CRM & Automation:

• No direct CRM interaction is implied, but understanding how presentations are utilized within CRM-driven sales processes could be advantageous.

📝 Enhancement Note: The explicit mention of PowerPoint and Adobe Creative Suite highlights the core technical requirements. Proficiency in these tools is non-negotiable for success in this role, as they are the primary means of executing the job's responsibilities.

👥 Team Culture & Values

Operations Values:

• Excellence: A commitment to delivering high-quality, impactful visual communications that meet rigorous standards.
• Partnership: A collaborative approach, working closely with sales, marketing, and product teams to achieve shared GTM objectives.
• Integrity: Upholding LSEG’s brand integrity and ensuring all communications are accurate and professional.
• Change: Embracing new design trends, technologies, and communication strategies to continuously improve effectiveness.
• Customer Focus: Designing materials that effectively engage customers and clearly communicate value propositions.

Collaboration Style:

• Cross-Functional Integration: Active engagement with diverse teams, requiring strong communication and the ability to translate technical or business concepts into universally understood visuals.
• Feedback-Driven: A willingness to receive and incorporate feedback from various stakeholders to refine designs and ensure strategic alignment.
• Proactive Communication: Regularly updating stakeholders on project progress and proactively identifying opportunities to enhance visual communication efforts.

📝 Enhancement Note: The emphasis on LSEG's core values provides insight into the expected work ethic and interpersonal dynamics. Candidates should be prepared to demonstrate how they embody these values in their daily work and design approach.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Effectively managing numerous design projects for different stakeholders with competing deadlines in a fast-paced global environment.
• Translating Complexity: Distilling intricate financial market concepts and business strategies into clear, compelling, and easily digestible visuals.
• Global Brand Consistency: Ensuring brand adherence across diverse markets and applications while maintaining creative integrity.
• Adapting to Evolving Needs: Staying current with design trends and rapidly changing business strategies to ensure visual communications remain relevant and impactful.

Learning & Development Opportunities:

• Advanced Design Training: Access to specialized courses or workshops in advanced PowerPoint techniques, Adobe Creative Suite features, or motion graphics.
• Sales Enablement Best Practices: Learning about the strategic role of enablement in driving sales performance and how visual communication contributes to this.
• Financial Markets Acumen: Developing a deeper understanding of the financial services industry, its products, and its communication nuances.
• Global Collaboration Skills: Enhancing cross-cultural communication and collaboration abilities by working with international teams.

📝 Enhancement Note: This role presents an opportunity to hone specialized skills in a critical business function, offering significant learning in both creative execution and strategic business communication within the financial sector.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you approach designing a presentation to introduce a new LSEG product to potential enterprise clients, focusing on conveying both technical capabilities and business value?" (Focus on process, audience analysis, and visual hierarchy).
• Collaboration: "Describe a time you had to work with a stakeholder who had very specific or challenging design requirements. How did you manage their expectations and ensure a successful outcome?" (Highlight communication, negotiation, and problem-solving).
• Problem-Solving: "Imagine you're given a complex data set that needs to be presented to senior executives. What steps would you take to visualize this data effectively and highlight key insights?" (Focus on analytical thinking and data visualization principles).

Company & Culture Questions:

• Company Operations: "What do you know about LSEG's role in the financial markets, and how do you see creative design supporting that mission?" (Show research into LSEG's business and values).
• Team Dynamics: "How do you prefer to collaborate with sales and marketing teams? What's your approach to receiving and giving constructive feedback on creative work?" (Demonstrate teamwork and communication style).
• Impact Measurement: "How would you measure the success of a presentation you designed for a major client pitch?" (Think about engagement metrics, feedback, and potential impact on sales outcomes).

Portfolio Presentation Strategy:

• Narrative Structure: Frame your portfolio presentation around the "story" of each project – the problem, your solution (design), and the result.
• Highlight Process, Not Just Polish: Be ready to discuss your thought process, the tools you used, and how you overcame challenges, not just the final aesthetic.
• Quantify Impact: Wherever possible, use metrics or qualitative feedback to demonstrate the business impact of your design work.
• Engage and Interact: Treat the presentation as a conversation. Be prepared to answer questions about your choices and adapt your presentation based on interviewer feedback.

📝 Enhancement Note: Interviewers will be looking for a blend of creative talent, technical skill, strategic thinking, and the ability to operate effectively within a professional, global, and results-oriented operations environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the LSEG careers portal.
• Portfolio Preparation: Ensure your online portfolio is up-to-date and easily accessible, featuring your strongest presentation design and visual communication projects. Tailor the selection to highlight experience relevant to financial services and sales enablement.
• Resume Optimization: Update your resume to clearly articulate your experience with PowerPoint, Adobe Creative Suite, visual storytelling, project management, and cross-functional collaboration. Use keywords from the job description.
• Interview Practice: Prepare to discuss your portfolio in detail, focusing on your design process, strategic thinking, and the impact of your work. Practice answering common interview questions related to creative problem-solving, stakeholder management, and brand adherence.
• Company Research: Thoroughly research LSEG, its business, its values, and its recent communications to demonstrate your understanding and alignment during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---