Copy of Erfaren Service Designer till Nexer Maverick

📍 Job Overview

Job Title: Erfaren Service Designer (Experienced Service Designer)

Company: Nexer Group

Location: Göteborg, Sweden

Job Type: FULL_TIME

Category: Service Design / Digital Services Operations

Date Posted: 2026-04-07

Experience Level: 10+ Years

Remote Status: Hybrid

🚀 Role Summary

• Drive service development from insight to implementation, focusing on user needs and business value.

• Map current states and design innovative solutions within complex client ecosystems.

• Facilitate workshops and collaborate with cross-functional teams including UX/UI designers, developers, and strategists.

• Act as a bridge between complex business requirements and user needs, ensuring clear concept and service strategy articulation.

• Engage in consulting engagements across various sectors, including finance, automotive, and public administration.

📝 Enhancement Note: The role title "Erfaren Service Designer" and the description strongly indicate a senior-level position within the Service Design discipline, focusing on the operational aspects of service development and implementation within a consulting framework. The emphasis on "driving service development from insight to implementation" and "mapping current states" positions this as an operational role focused on process execution and strategic delivery.

📈 Primary Responsibilities

• Lead and execute service design projects from initial insight gathering through to implementation and integration.

• Conduct user research, map customer journeys, and develop service blueprints to understand and optimize user experiences.

• Design and facilitate engaging workshops for diverse stakeholders, including leadership, to gather insights and drive consensus.

• Develop concepts and prototypes for new and existing services, ensuring alignment with business objectives and user needs.

• Analyze complex business and customer needs, translating them into clear concepts and actionable service strategies.

• Navigate and manage complex stakeholder landscapes, driving decision-making through robust analysis and structured approaches.

• Collaborate with cross-functional teams (UX/UI designers, developers, strategists) to ensure seamless service realization.

• Drive the development of new services and the continuous improvement of existing processes for clients in finance, automotive, and public sectors.

• Manage consulting engagements, ensuring client satisfaction and delivery of high-value solutions.

• Contribute to internal projects and the growth of the Experience team within Nexer Maverick.

📝 Enhancement Note: The responsibilities detail a hands-on operational role requiring strategic thinking and execution. The emphasis on "from insight to implementation" and "ensuring that design solutions are realized" highlights the operational focus on process execution and tangible outcomes.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong portfolio and extensive experience in service design, UX, or related fields are implied.

Experience: Minimum of ten years of documented experience in service design within the private or public sector.

Required Skills:

• Minimum 10 years of documented experience in Service Design within the business or public sector.

• Proven experience in the automotive or other technology-intensive industries.

• Comprehensive experience with the entire service design process, from insight gathering to implementation within complex ecosystems.

• Deep knowledge of user-centered methodologies, including customer insight work, service blueprinting, and customer journey mapping.

• Strong business acumen with the ability to connect design insights to strategic decision-making.

• Demonstrated experience in consulting and client engagements.

• Proficiency in designing and facilitating workshops, including those for leadership teams.

• Excellent command of both Swedish and English, spoken and written.

Preferred Skills:

• Experience with traditional business development tools such as business modeling, business case development, and competitor/trend analysis.

• Strong business acumen and understanding of business strategy, budget management, timelines, and pricing.

📝 Enhancement Note: The "Ska-krav" (shall requirements) clearly define a senior-level operational profile. The emphasis on "documented experience" and "entire service design process" points to a need for proven execution capabilities. The preference for business development tools suggests a role that bridges design with commercial strategy.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of ten years of documented service design projects, demonstrating end-to-end execution.

• Highlight experience in complex ecosystems, including automotive, finance, or public sector environments.

• Provide detailed case studies of service blueprinting, customer journey mapping, and user insight generation.

• Demonstrate successful workshop facilitation, particularly for leadership and strategic decision-making.

• Include examples of concept and prototype development that led to tangible service realization.

Process Documentation:

• Present clear documentation of the service design process followed for key projects, from initial problem definition to final implementation.

• Detail methodologies used for user research, data analysis, and stakeholder engagement.

• Illustrate how insights were translated into actionable design solutions and process improvements.

• Provide evidence of how implemented designs were measured for impact and value creation.

📝 Enhancement Note: Given the seniority and consulting nature of the role, a robust portfolio demonstrating practical application and measurable impact is crucial. The emphasis on "documented experience" and "entire service design process" implies a need for detailed process articulation within the portfolio.

💵 Compensation & Benefits

Salary Range: Based on the "10+ years of experience" requirement, the seniority of the role within a consulting firm, and the location in Gothenburg, Sweden, a competitive salary range for an experienced Service Designer would typically fall between SEK 60,000 - 85,000 per month. This is an estimate and actual compensation will depend on the candidate's specific experience, skills, and the company's compensation structure.

Benefits:

• A creative and dynamic work environment with significant opportunities for professional growth.

• Access to training programs, certifications, and mentorship opportunities to enhance skills.

• Opportunity to work with engaged and knowledgeable colleagues, fostering a strong sense of community.

• A culture that actively encourages initiative-taking and innovation.

• Attractive benefits package and adherence to collective agreements, as part of a privately-owned company focused on its people.

Working Hours: The primary employment type is FULL_TIME. While not explicitly stated, the typical full-time workweek in Sweden is 40 hours. The hybrid work arrangement suggests flexibility in scheduling, allowing for effective management of client projects and personal work-life balance.

📝 Enhancement Note: Salary estimation is based on industry benchmarks for senior-level design and consulting roles in Sweden, considering the specified experience level and location. The listed benefits are derived directly from the "Vi erbjuder" section of the job description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Services, Consulting, Technology, Art & Design, Government & Public Sector. Nexer Maverick operates as a full-service agency within Nexer Group, specializing in digital services and innovative solutions.

Company Size: Nexer Group is a significant international IT consultancy with offices in multiple countries, including Sweden, India, and Colombia. This implies a large, established organization with diverse capabilities and a global reach. Nexer Maverick, as a specialized unit, likely maintains a focused, agile team environment.

Founded: Nexer Group has a history dating back several decades, evolving through acquisitions and organic growth. This provides a foundation of stability and extensive market experience, while Nexer Maverick represents a modern, forward-thinking digital services arm.

Team Structure:

• The "Experience-team" within Nexer Maverick is composed of specialists in service design, business design, CX, UX & UI, accessibility, and innovation. This indicates a multidisciplinary environment where collaboration across different design and strategic functions is key.

• The role involves working both independently and within these specialized teams, as well as collaborating with broader teams within Nexer Group.

Methodology:

• Data-driven decision-making and user-centric approaches are core to service design and digital development.

• Emphasis on mapping current states, identifying opportunities, and designing solutions that create tangible value.

• Agile methodologies and iterative development are likely employed, given the nature of digital service creation.

• A strong focus on user insights, co-creation through workshops, and translating complex needs into clear concepts.

Company Website: https://www.nexergroup.com/

📝 Enhancement Note: The company context is derived from the provided description of Nexer Maverick and Nexer Group, highlighting its positioning as an innovative digital services provider within a larger, established IT consultancy. The emphasis on specialized teams suggests a collaborative and expert-driven work environment.

📈 Career & Growth Analysis

Operations Career Level: This is a senior-level Service Designer role, indicated by the "Erfaren" (Experienced) title and the explicit requirement of "Minst tio års dokumenterad erfarenhet" (At least ten years of documented experience). The responsibilities involve leading complex projects, driving strategy, and working with high-level stakeholders, placing it at the senior or lead consultant level within the service design domain.

Reporting Structure: While not explicitly stated, in a consulting firm like Nexer Maverick, this role would typically report to a Team Lead, Practice Lead, or a Senior Manager within the Experience team. Collaboration is expected with UX designers, developers, strategists, and directly with clients.

Operations Impact: The role's impact is directly tied to driving service development and optimizing client processes. Success means creating tangible value for clients through well-designed services, leading to improved user experiences, increased efficiency, and potentially new revenue streams or cost savings for client organizations. This role is instrumental in the operational success of client digital transformations.

Growth Opportunities:

• Specialization: Deepen expertise within specific service design domains or adjacent areas like business design or CX strategy.

• Leadership: Progress into roles such as Senior Service Designer, Lead Service Designer, or potentially a management position within the Experience team, overseeing projects and junior staff.

• Client Relationship Management: Develop stronger client-facing skills and potentially move into strategic client advisory roles.

• Industry Expertise: Become a recognized expert in service design for specific industries (e.g., automotive, finance).

• Continuous Learning: Utilize the offered training, certifications, and mentorship to stay at the forefront of service design methodologies and digital innovation.

📝 Enhancement Note: The analysis focuses on the seniority and operational impact of the Service Designer role within a consulting context, emphasizing career progression paths specific to design and consulting fields.

🌐 Work Environment

Office Type: The role operates primarily in a hybrid model, indicating a blend of remote work and in-office presence. Nexer Group has offices in Stockholm, Gothenburg, and Malmö, with international satellite offices. The Gothenburg office is located at Lindholmspiren 9.

Office Location(s): The primary office location is Göteborg, Sweden. Client engagements may require presence at their respective locations, which could be hybrid or on-site.

Workspace Context:

• Collaborative Environment: The hybrid model allows for flexibility, while the team structure emphasizes collaboration with UX/UI designers, developers, strategists, and other specialists. Regular workshops and team meetings, whether in-person or virtual, will be common.

• Tools & Technology: Access to standard office technology and likely specialized design and collaboration software (e.g., Miro, Figma, Adobe Creative Suite, service design tools).

• Team Interaction: Opportunities for interaction include team meetings, project stand-ups, client presentations, and informal knowledge-sharing sessions, fostering a strong community among engaged and knowledgeable colleagues.

Work Schedule: The position is full-time. The hybrid arrangement allows for flexibility in managing work hours, balancing client demands with personal needs, and optimizing productivity. Specific hours may vary based on client project needs and team collaboration schedules.

📝 Enhancement Note: The work environment description is built around the hybrid model, office locations, and the collaborative nature of a consulting team, providing context for how operations are conducted day-to-day.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess experience, skills, and alignment with "Ska-krav".

• First Interview: Likely a conversation with a hiring manager or senior team member to discuss experience, motivations, and suitability for the role and Nexer Maverick's culture. This may include high-level scenario-based questions.

• Portfolio Presentation/Case Study: Candidates will likely be asked to present specific projects from their portfolio, demonstrating their approach to service design challenges, problem-solving, and impact. This is crucial for assessing practical application and strategic thinking.

• Team/Stakeholder Interviews: Meetings with potential colleagues and possibly senior leadership to evaluate cultural fit, collaboration style, and ability to navigate complex stakeholder landscapes.

• Final Interview: May involve a discussion on career aspirations, compensation, and final offer details.

Portfolio Review Tips:

• Curate Selectively: Focus on 2-4 of your most impactful projects that best showcase your decade of experience, particularly those relevant to automotive, finance, or public sector clients.

• Structure Your Case Studies: For each project, clearly outline the challenge, your role and process (including user research, service blueprinting, journey mapping), the solutions you designed, and the tangible outcomes or impact achieved. Quantify results where possible.

• Highlight Strategic Connection: Emphasize how your design decisions were informed by business needs and how they contributed to strategic objectives.

• Demonstrate Facilitation Skills: Include examples or descriptions of your workshop facilitation experience, especially for leadership-level discussions.

• Be Prepared to Discuss: Be ready to articulate your design philosophy, your approach to complex problems, and how you navigate stakeholder challenges.

Challenge Preparation:

• Anticipate Scenario Questions: Be prepared for questions about how you would approach a new service design challenge, how you handle conflicting stakeholder needs, or how you measure the success of a service.

• Understand Nexer Maverick's Work: Research their client portfolio and recent projects to tailor your responses and demonstrate genuine interest.

• Articulate Your Value Proposition: Be ready to clearly explain why your extensive experience makes you an ideal candidate for this senior consulting role.

📝 Enhancement Note: The interview process and portfolio review tips are tailored to a senior consulting role, emphasizing the need for demonstrated experience, strategic thinking, and client-facing capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Service Design & Prototyping: Tools like Miro, Mural, Figma, Adobe XD, Sketch, and specialized service design software (e.g., Smaply, Lucidchart for service blueprints).

• User Research: Survey tools (e.g., SurveyMonkey, Typeform), user testing platforms, and qualitative data analysis tools.

• Collaboration Platforms: Microsoft Teams, Slack, Zoom for remote collaboration and communication.

Analytics & Reporting:

• While not directly a designer's primary tool, an understanding of how to interpret and leverage data from analytics platforms (e.g., Google Analytics, Mixpanel) to inform design decisions is beneficial.

CRM & Automation:

• Familiarity with CRM systems (e.g., Salesforce, HubSpot) from a user experience perspective, to understand client operational contexts.

• Understanding of how business process automation impacts service design.

📝 Enhancement Note: This section infers the likely technology stack based on standard practices for experienced service designers in a consulting environment, focusing on tools for ideation, prototyping, research, and collaboration.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A foundational value driving all design decisions to meet user needs effectively.

• Excellence & Quality: A commitment to delivering high-quality, impactful design solutions for clients.

• Collaboration: Strong emphasis on teamwork, both internally within Nexer Maverick's specialized teams and externally with client stakeholders.

• Innovation & Initiative: Encouragement for individuals to propose new ideas, explore emerging technologies, and take ownership of projects.

• Business Acumen: Understanding and integrating business objectives, strategy, and commercial realities into design processes.

Collaboration Style:

• Cross-functional Integration: Close working relationships with UX/UI designers, developers, business strategists, and CX specialists to ensure holistic service development.

• Client Partnership: Building trust and strong relationships with clients, acting as a strategic partner rather than just a service provider.

• Knowledge Sharing: A culture that promotes sharing best practices, insights, and learnings across projects and teams to foster collective growth.

• Open Communication: Encouraging open feedback and dialogue to refine designs and processes.

📝 Enhancement Note: The values and collaboration style are inferred from the company's description as a digital services agency and consulting firm, emphasizing client focus, teamwork, and innovation.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Stakeholder Landscapes: Balancing diverse and sometimes conflicting needs from various client departments and user groups.

• Translating Abstract Concepts to Tangible Outcomes: Ensuring that strategic design thinking is effectively implemented and delivers measurable business value.

• Adapting to Diverse Client Environments: Working across different industries (automotive, finance, public sector) with unique challenges and operational contexts.

• Driving Change and Adoption: Persuading clients and their organizations to adopt new service models and user-centered practices.

Learning & Development Opportunities:

• Skill Deepening: Opportunities for advanced training and certifications in specialized areas of service design, business design, and digital strategy.

• Industry Exposure: Working on a variety of projects across different sectors provides broad industry knowledge and experience.

• Mentorship: Access to experienced professionals within Nexer Group for guidance and career development.

• Leadership Development: Potential to grow into leadership roles, managing projects, teams, and client relationships.

📝 Enhancement Note: Challenges are identified based on the nature of senior consulting roles and the complexities of service design implementation, while growth opportunities are linked to the company benefits and the inherent development potential of senior roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex service design project where you had to balance conflicting stakeholder requirements. How did you manage this, and what was the outcome?" (Focus on stakeholder management, negotiation, and strategic decision-making.)

• "How would you approach designing a new digital service for [hypothetical automotive/finance client] from scratch? Walk us through your process from initial insight to implementation." (Focus on end-to-end process, user research, and strategic thinking.)

Company & Culture Questions:

• "What interests you specifically about Nexer Maverick and this Service Designer role, given your extensive experience?" (Demonstrate research into the company and role.)

• "How do you foster collaboration within a multidisciplinary team and with clients who may have established, non-user-centric processes?" (Focus on collaboration style and change management.)

Portfolio Presentation Strategy:

• Storytelling: Frame your project presentations as compelling narratives that highlight the problem, your strategic approach, your hands-on execution, and the impactful results.

• Visuals: Use high-quality visuals (service blueprints, journey maps, mockups, data charts) to illustrate your process and findings effectively.

• Quantify Impact: Whenever possible, present quantifiable results (e.g., increased user satisfaction, reduced operational costs, improved conversion rates).

• Focus on Your Role: Clearly articulate your specific contributions and decision-making processes within team projects.

📝 Enhancement Note: Interview preparation advice is tailored to a senior-level role in a consulting firm, focusing on strategic thinking, problem-solving, and demonstrating value through experience and case studies.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Nexer Group Teamtailor platform.

• Portfolio Customization: Ensure your CV and portfolio highlight your 10+ years of documented service design experience, with a particular emphasis on projects within automotive, finance, or public sector clients. Showcase your expertise in service blueprinting, customer journeys, and workshop facilitation.

• Resume Optimization: Tailor your resume to clearly articulate your experience in driving service development from insight to implementation, demonstrating your ability to manage complex stakeholder landscapes and connect design to business strategy. Use keywords such as "service design," "user research," "stakeholder management," and "business acumen."

• Interview Preparation: Practice presenting your key portfolio projects, focusing on storytelling, quantifying impact, and articulating your strategic approach. Prepare to discuss how you would tackle hypothetical service design challenges relevant to Nexer Maverick's client base.

• Company Research: Familiarize yourself with Nexer Group and Nexer Maverick's services, client work, and company values. Understand their approach to digital transformation and service innovation to articulate your alignment during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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