Conversational Designer with UX

📍 Job Overview

Job Title: Conversational Designer with UX
Company: Blip Global
Location: Ciudad de México, Mexico
Job Type: Full-Time
Category: User Experience / Product Design / Operations Strategy
Date Posted: 2025-11-06
Experience Level: Mid-Level (2-5 years)
Remote Status: Remote OK

🚀 Role Summary

• Design and optimize conversational flows for chatbots and smart systems, ensuring a seamless user experience and alignment with business objectives.
• Drive the strategic vision for conversational products, leveraging data-driven insights and user-centered methodologies to inform design decisions.
• Collaborate closely with cross-functional teams, including product, development, and business stakeholders, to define and prioritize Minimum Viable Products (MVPs) and iterative improvements.
• Champion continuous product enhancement through rigorous analysis of user interactions, performance metrics, and direct user feedback.

📝 Enhancement Note: While the title is "Conversational Designer with UX," the responsibilities and requirements strongly indicate a role that bridges design, product strategy, and operational efficiency within the context of conversational AI. This role requires a candidate who can translate user needs into functional, scalable conversational experiences, which is a critical component of modern GTM operations and customer engagement strategies. The emphasis on data, metrics, and continuous improvement aligns with core Revenue Operations and Sales Operations principles of optimizing customer journeys and driving efficiency.

📈 Primary Responsibilities

• Define and structure conversational products utilizing user-centered methodologies such as Design Thinking, ensuring solutions meet both user needs and business goals.
• Craft engaging and intuitive conversation flows for human-system interactions, maintaining a consistent brand voice, tone, and clarity across all touchpoints.
• Develop and articulate the strategic roadmap for conversational products, presenting well-justified design recommendations based on data analysis, user insights, and key performance indicators (KPIs).
• Partner with agile development teams to define and prioritize Minimum Viable Products (MVPs), ensuring a focused and efficient development cycle and planning for subsequent releases.
• Lead initiatives for continuous product improvement by analyzing interaction data, monitoring key performance metrics, and integrating user feedback to refine conversational experiences.
• Manage and coordinate design projects, ensuring effective prioritization, timely delivery of milestones, and seamless collaboration across multidisciplinary teams.

📝 Enhancement Note: The responsibilities highlight a blend of strategic product design and tactical execution. For operations professionals, this means understanding how conversational AI can directly impact customer acquisition, retention, and support processes. The emphasis on "strategic vision," "MVP definition," and "continuous improvement" points to a role that requires analytical rigor and a process-oriented mindset, common in operations.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design, Computational Linguistics, Anthropology, or a closely related field. Experience: Proven experience in conversational design for chatbots, voice assistants, or conversational AI, specifically excluding web or app interface design.

Required Skills:

• Conversational Design: Demonstrated ability to design natural, effective, and engaging conversational flows.
• User Experience (UX) Principles: Strong understanding of user-centered design methodologies and best practices.
• Design Thinking: Certified practitioner of Design Thinking, with practical application in product development.
• Figma Proficiency: Advanced skills in Figma for prototyping, wireframing, and collaborative design.
• Agile Methodologies: Knowledge and practical application of agile frameworks, such as Scrum, for project execution.
• Project Management: Excellent abilities in project planning, prioritization, coordination, and deliverable management.
• Communication Skills: Superior verbal and written communication skills, adept at conveying complex ideas to both technical and non-technical audiences.
• Critical Thinking: Ability to analyze problems, evaluate solutions, and make sound, data-informed decisions.
• Empathy: Capacity to understand and advocate for user needs and perspectives.
• Results-Oriented Mindset: A focus on achieving measurable outcomes and driving business impact.

Preferred Skills:

• Experience with conversational design platforms and tools.
• Background in SaaS environments or technology companies.

📝 Enhancement Note: The qualifications emphasize a blend of creative design skills and analytical rigor. For operations professionals, the "Agile Methodologies," "Project Management," "Critical Thinking," and "Results-Oriented Mindset" are directly transferable skills. The preference for SaaS/tech company experience suggests a need for understanding fast-paced, data-driven environments, which is typical in GTM operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 detailed case studies of conversational products designed, detailing the problem, design process, user research, and final solution.
• Include examples of conversational flow diagrams, user journey maps, and wireframes created using tools like Figma.
• Demonstrate how user-centered methodologies (e.g., Design Thinking) were applied throughout the design lifecycle.
• Highlight the impact of your designs through quantifiable metrics where possible, such as user satisfaction improvements, task completion rates, or efficiency gains.

Process Documentation:

• Your portfolio should illustrate your ability to document and communicate design processes clearly, including user research findings, design iterations, and rationale for key decisions.
• Provide examples of how you have collaborated with development teams to translate designs into functional conversational experiences.
• Detail your approach to analyzing performance metrics and user feedback for continuous improvement cycles.

📝 Enhancement Note: For operations roles, a portfolio often focuses on process optimization, system implementation, and ROI. For this Conversational Designer role, the equivalent is a portfolio demonstrating the design process, user research, and the impact of conversational solutions. Operations candidates can leverage their experience in documenting processes and measuring outcomes to showcase their suitability.

💵 Compensation & Benefits

Salary Range: Given the location (Mexico City), experience level (Mid-Level, 2-5 years), and the specialized nature of conversational design within a tech company, a competitive annual salary range is estimated between MXN $480,000 - $720,000. This estimate is based on industry benchmarks for UX and specialized design roles in major tech hubs in Mexico, considering the company's likely focus on innovation and global presence.

Benefits:

• Comprehensive health insurance (medical, dental, vision) with potential for international coverage.
• Generous paid time off (PTO), including vacation days, sick leave, and public holidays.
• Opportunities for professional development, including training, conferences, and certifications in UX, AI, and design.
• Remote work flexibility and potential home office stipends.
• Access to cutting-edge design tools and technologies.
• Collaborative work environment with a focus on innovation and employee growth.
• Potential for performance-based bonuses or equity.

Working Hours: 40 hours per week, with standard business hours likely aligned with Mexico City time (GMT-6). Flexibility may be offered, consistent with agile methodologies and remote work arrangements.

📝 Enhancement Note: The salary range is estimated based on data for similar roles in Mexico City's tech sector, accounting for the specialized skills in conversational design and UX. The benefits are typical for tech companies, with an emphasis on professional growth relevant to operations professionals looking to upskill in areas like customer engagement technology.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / SaaS / Artificial Intelligence. Blip Global operates within the rapidly evolving AI and SaaS landscape, focusing on conversational platforms. This industry demands innovation, adaptability, and a strong customer-centric approach. Company Size: Blip Global is a growing company, likely ranging from 50-250 employees based on typical Greenhouse ATS usage for mid-sized tech firms. This size suggests a dynamic environment with opportunities for significant individual impact and cross-functional collaboration. Founded: Information not provided, but Blip Global's focus on AI and conversational platforms suggests it is likely a relatively modern company, potentially founded in the last 5-15 years, aligning with the boom in AI technologies.

Team Structure:

• The Conversational Designer will likely be part of a Product or Design team, working closely with Product Managers, Developers, and UX Researchers.
• Reporting structure may involve a Head of Product, Design Lead, or CTO, depending on the company's organizational chart.
• Expect close collaboration with business development, sales, and customer success teams to ensure conversational products align with Go-To-Market (GTM) strategies and customer needs.

Methodology:

• Data-Driven Decision Making: Emphasis on using analytics, performance metrics, and user feedback to guide product strategy and design iterations.
• Agile Development: Projects are managed using agile methodologies, promoting iterative development, flexibility, and continuous improvement.
• User-Centric Design: A core philosophy of designing solutions that prioritize user needs, experience, and satisfaction.

Company Website: https://www.blip.tv/

📝 Enhancement Note: Understanding Blip Global's industry and size is crucial. For operations professionals, a mid-sized tech company often means a more agile structure where roles can be more fluid, allowing for broader impact and exposure to diverse operational challenges. The emphasis on AI and SaaS implies a need for understanding data pipelines, customer lifecycle management, and scalable solutions.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-level, requiring 2-5 years of experience. It's an individual contributor role with significant influence on product strategy and user experience. For operations professionals, this role offers a pathway into understanding customer engagement technology and its strategic application in GTM. Reporting Structure: The Conversational Designer will likely report to a Design Lead, Head of Product, or a similar senior role within the product development team. Close collaboration with Product Managers and development leads is expected. Operations Impact: The Conversational Designer's work directly impacts customer acquisition, engagement, and retention by creating efficient and effective communication channels. This role contributes to operational efficiency by automating customer interactions, improving support resolution times, and gathering valuable customer data for GTM strategies.

Growth Opportunities:

• Specialization: Deepen expertise in conversational AI, Natural Language Processing (NLP), and advanced UX design for AI interfaces.
• Leadership: Progress to a Senior Conversational Designer or Lead role, mentoring junior designers and influencing product roadmaps.
• Cross-Functional Moves: Transition into Product Management, UX Research, or even GTM Strategy roles by leveraging a strong understanding of user behavior and product development.
• Industry Expertise: Become a subject matter expert in conversational AI within the SaaS and tech industries.

📝 Enhancement Note: This analysis frames the role through an operations lens, highlighting how conversational design contributes to business objectives and how skills can be leveraged for career growth within or adjacent to operations. The emphasis on "GTM strategies" and "operational efficiency" connects the role directly to core operations functions.

🌐 Work Environment

Office Type: Blip Global offers a remote-friendly work environment. While specific office locations are mentioned (Mexico City), the "Remote OK" status indicates a distributed workforce, emphasizing asynchronous communication and digital collaboration tools. Office Location(s): Mexico City, Mexico. This implies a primary operational hub, though remote employees may be based anywhere within or potentially outside of Mexico, depending on company policy and legal considerations.

Workspace Context:

• Digital Collaboration: Expect a heavily digital workspace relying on tools like Slack, Zoom, Figma, and project management software for seamless communication and collaboration across distributed teams.
• Tools and Technology: Access to industry-standard design and prototyping tools (Figma), as well as potentially specialized conversational AI platforms.
• Team Interaction: Opportunities for interaction through virtual team meetings, design critiques, brainstorming sessions, and informal digital check-ins.

Work Schedule: Standard full-time hours (approximately 40 hours per week), with flexibility often provided to accommodate remote work and different time zones. Agile sprints may dictate specific meeting times for stand-ups and planning sessions.

📝 Enhancement Note: The remote-first nature of the role requires strong self-management, proactive communication, and proficiency with digital collaboration tools – skills highly valued in operations roles, especially in distributed teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, cultural fit, and interest in the role.
• Technical Interview / Portfolio Review: A deeper dive into your portfolio, discussing specific case studies, design decisions, and your approach to conversational design and UX. Be prepared to articulate your process, challenges, and outcomes.
• Skills Assessment / Design Challenge: You may be given a take-home assignment or a live design exercise focusing on a specific conversational design problem. This assesses your practical skills and problem-solving abilities.
• Team/Stakeholder Interviews: Meetings with potential team members (designers, developers, product managers) and hiring managers to evaluate collaboration style, technical understanding, and strategic thinking.
• Final Interview: Often with senior leadership to discuss overall fit, career aspirations, and strategic alignment with Blip Global's vision.

Portfolio Review Tips:

• Curate Selectively: Showcase 2-3 of your strongest, most relevant conversational design projects. Focus on quality over quantity.
• Tell a Story: For each project, clearly outline the problem statement, your role, the process you followed (research, ideation, design, testing), the solutions you implemented, and the measurable results.
• Highlight UX Integration: Emphasize how user needs and UX principles were integrated into your conversational designs.
• Demonstrate Data Influence: Show instances where data, metrics, or user feedback informed your design decisions and led to improvements.
• Prepare for Questions: Anticipate questions about your design choices, trade-offs made, how you handle feedback, and your understanding of the target audience.

Challenge Preparation:

• Understand the Context: If given a challenge, thoroughly analyze the prompt, identify user needs, and consider business objectives.
• Structure Your Approach: Outline your design process, even if working under time constraints. Mention key steps like user empathy, flow design, and interaction considerations.
• Focus on Rationale: Be prepared to explain the "why" behind your design decisions, linking them back to user needs and business goals.
• Consider Scalability & Iteration: Think about how your design could scale and how you would iterate on it based on future data and feedback.

📝 Enhancement Note: This section provides practical advice tailored to operations candidates. The emphasis on portfolio demonstration, problem-solving through case studies, and articulating rationale aligns with how operations professionals present their project successes and process improvements.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, and collaborative design. Proficiency is a stated requirement.
• Conversational Design Platforms (e.g., Google Dialogflow, IBM Watson Assistant, Rasa, specialized Blip platform): While not explicitly named, experience with platforms for building and deploying chatbots and voice assistants is highly preferred and expected.
• Collaboration Tools (e.g., Slack, Microsoft Teams): For real-time communication and team coordination.
• Project Management Software (e.g., Jira, Asana, Trello): For managing tasks, sprints, and project timelines, aligning with agile methodologies.

Analytics & Reporting:

• Analytics Platforms (e.g., Google Analytics, Mixpanel, Amplitude): To track user interactions, engagement metrics, and conversion rates within conversational flows.
• Performance Monitoring Tools: For evaluating chatbot effectiveness, identifying errors, and measuring key performance indicators (KPIs).
• User Feedback Tools: Platforms for collecting and analyzing user sentiment and direct feedback.

CRM & Automation:

• CRM Systems (e.g., Salesforce, HubSpot): Understanding how conversational AI integrates with CRM for lead qualification, customer support, and data enrichment is beneficial.
• Automation Tools: Familiarity with workflow automation concepts to streamline processes between conversational interfaces and backend systems.

📝 Enhancement Note: For operations professionals, this section is critical. Highlighting familiarity with specific tools like Figma, potential conversational AI platforms, and analytics tools demonstrates technical aptitude. Understanding how these tools integrate with CRM and automation platforms is key to demonstrating an operations mindset.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and meeting user needs through intuitive and helpful conversational experiences.
• Data-Driven Innovation: A belief in leveraging data, analytics, and user feedback to inform design decisions and drive continuous improvement.
• Collaboration & Transparency: Open communication and teamwork across disciplines to achieve shared goals.
• Efficiency & Effectiveness: Designing solutions that are not only user-friendly but also achieve business objectives and operational efficiency.
• Adaptability & Learning: Embracing new technologies and methodologies in the fast-paced AI and tech landscape.

Collaboration Style:

• Cross-Functional Integration: Working closely with product, engineering, marketing, and sales teams to ensure conversational strategies are aligned with overall business goals.
• Iterative Design Feedback: A culture of constructive critique and feedback loops to refine designs and improve product quality.
• Shared Ownership: Promoting a sense of collective responsibility for the success of conversational products.

📝 Enhancement Note: The cultural values emphasize a blend of creativity, analytical rigor, and teamwork, which are hallmarks of successful operations teams. Understanding these values helps candidates tailor their communication and highlight relevant experiences.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs and Business Goals: Designing conversational experiences that are both delightful for users and effectively meet strategic business objectives.
• Evolving AI Landscape: Keeping pace with rapid advancements in AI, NLP, and conversational technologies to ensure solutions remain cutting-edge.
• Data Interpretation: Effectively translating complex user interaction data and performance metrics into actionable design improvements.
• Cross-Functional Alignment: Ensuring consistent understanding and buy-in for conversational strategies across diverse teams with potentially different priorities.

Learning & Development Opportunities:

• Specialized Training: Access to courses and workshops on advanced conversational design, AI ethics, NLP, and UX research methodologies.
• Industry Events: Opportunities to attend conferences and webinars focused on AI, UX, and product development.
• Mentorship: Potential for guidance from experienced design and product leaders within Blip Global.
• Exposure to Cutting-Edge Technology: Working with innovative conversational AI platforms and contributing to the development of next-generation user experiences.

📝 Enhancement Note: Identifying challenges helps operations candidates prepare for potential hurdles and showcase their problem-solving skills. The growth opportunities highlight pathways for skill development and career advancement, mirroring the continuous learning and development focus within operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with business requirements in a conversational design project. How did you approach it, and what was the outcome?" (Focus on your process, data-driven justification, and compromise skills).
• "How do you stay updated on the latest trends in AI, NLP, and conversational design? Can you give an example of a recent trend you incorporated into your work?" (Demonstrate your commitment to continuous learning and innovation).
• "Imagine we want to design a conversational flow to improve lead qualification for our sales team. Walk me through your initial thought process and the key considerations." (Showcase your strategic thinking, understanding of GTM, and process design approach).

Company & Culture Questions:

• "What specifically interests you about Blip Global and our work in conversational AI?" (Research Blip's mission, products, and recent news. Connect your skills to their objectives).
• "How do you approach collaboration with engineers and product managers? Describe a situation where you had a disagreement and how you resolved it." (Highlight your communication, teamwork, and conflict resolution skills).
• "How do you measure the success of a conversational experience? What metrics do you prioritize and why?" (Demonstrate your analytical mindset and focus on measurable outcomes, linking to operational efficiency).

Portfolio Presentation Strategy:

• Start with the 'Why': For each case study, clearly articulate the problem you were solving and the business or user need.
• Walk Through Your Process: Explain your methodology, highlighting key research, ideation, and design phases. Use visuals effectively.
• Showcase Impact: Quantify results wherever possible (e.g., "reduced support tickets by X%", "improved user satisfaction by Y%"). If exact numbers aren't available, discuss the qualitative impact.
• Be Ready for Deep Dives: Anticipate detailed questions about specific design choices, trade-offs, and your reasoning. Practice explaining complex flows concisely.
• Connect to Blip: If possible, subtly tie your past experiences and design philosophies to Blip's stated mission or product areas.

📝 Enhancement Note: This section provides concrete examples of interview questions and preparation strategies, framed to appeal to an operations mindset focusing on problem-solving, data, and strategic impact.

📌 Application Steps

To apply for this operations-adjacent position:

• Submit your application through the provided link on the Blip Global careers page.
• Tailor Your Resume: Highlight experience in conversational design, UX, agile methodologies, project management, and any data analysis or process improvement initiatives. Use keywords from the job description.
• Curate Your Portfolio: Ensure your portfolio clearly showcases 2-3 strong conversational design case studies, detailing your process, tools used (especially Figma), and measurable outcomes.
• Prepare Your Narrative: Practice articulating your experience and how your skills align with Blip Global's mission. Be ready to discuss your approach to user-centered design and data-driven decision-making.
• Research Blip Global: Understand their products, target market, and company culture to tailor your application and interview responses effectively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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