Content Designer - Localization Expert

📍 Job Overview

Job Title: Content Designer - Localization Expert Company: Tabby Location: Riyadh, Riyadh Region, Saudi Arabia Job Type: FULL_TIME Category: Customer Experience Operations / Content Strategy / Localization Date Posted: 2025-11-18 Experience Level: Mid-Level (2-5 Years) Remote Status: On-site

🚀 Role Summary

• Drive agent enablement and CX operations efficiency through the creation and localization of high-quality Arabic content for customer-facing teams in Saudi Arabia.
• Ensure all training materials, knowledge base articles, and agent-facing content are culturally resonant, linguistically accurate, and aligned with Tabby's brand tone of voice.
• Act as a key liaison between Product, Operations, QA, and Training teams to translate complex product and policy changes into actionable, localized Arabic content.
• Develop and maintain localized content standards, including an Arabic style guide and glossary, to ensure consistency and clarity across all Arabic communications.

📝 Enhancement Note: This role is critical for ensuring effective communication and training for Tabby's customer experience agents in the KSA market. It demands a unique blend of content design, localization expertise, and an understanding of customer operations. The focus on "Khaleeji-appropriate Arabic" and "cultural nuances" highlights the need for deep local market understanding beyond general Arabic translation.

📈 Primary Responsibilities

• Develop and produce high-quality, actionable Arabic content for customer experience agents, including comprehensive guides, FAQs, walkthroughs, quick-reference materials, and engaging eLearning modules.
• Localize English training modules, knowledge base articles, and other CX collateral into Khaleeji-Arabic, meticulously maintaining Tabby's established tone of voice and brand identity.
• Design and implement culturally relevant templates and scripts that are practical and effective for agents operating within the KSA market.
• Collaborate closely with Product, Operations, Quality Assurance (QA), and Training departments to co-design and localize content for new product launches, policy updates, and process changes, ensuring timely and accurate agent readiness.
• Actively support trainers and Subject Matter Experts (SMEs) in adapting existing materials to meet the specific needs and linguistic preferences of the KSA audience.
• Continuously maintain, iterate, and optimize all Arabic training and knowledge content to enhance clarity, accuracy, and overall usability, incorporating feedback and performance data.
• Establish, document, and uphold an Arabic style guide and glossary, defining the Khaleeji register, promoting plain-language Arabic principles, and ensuring adherence to Right-to-Left (RTL) design standards.

📝 Enhancement Note: The responsibilities emphasize a proactive approach to content lifecycle management, from creation and localization to ongoing optimization. The requirement to "co-design" content with other departments suggests a highly collaborative and integrated role within the GTM and CX operations framework.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a background in Linguistics, Communications, Journalism, Technical Writing, or a related field is highly recommended, given the focus on language and content creation. Experience: Minimum of 2-5 years of relevant experience in content design, localization, training development, or knowledge management, with a specific focus on Arabic content for the GCC market. A minimum of 1 year working within the Customer Service industry is required.

Required Skills:

• Native-level proficiency in Arabic with strong fluency in the Khaleeji dialect, alongside excellent command of English.
• Demonstrated experience in content design, localization, training material development, or knowledge management.
• Proven ability to adapt and localize content effectively for multilingual and culturally diverse audiences, specifically within the GCC region.
• Hands-on proficiency with essential content creation and design tools, including but not limited to Figma, Canva, Articulate Rise/Storyline, Google Slides, and Microsoft PowerPoint.
• Exceptional writing and editing skills with a strong emphasis on plain language, clarity, cultural accuracy, and adaptability across various communication formats (e.g., social media, chat, email).
• Highly detail-oriented and process-driven, with a demonstrated ability to maintain consistent quality and accuracy under pressure.

Preferred Skills:

• Experience localizing training or knowledge base content specifically for GCC markets.
• Familiarity with User Experience (UX) principles, plain-language writing methodologies, and Right-to-Left (RTL) design best practices.
• Experience in data-driven content iteration, utilizing insights from QA, Customer Satisfaction (CSAT), and usage analytics to refine content.
• Experience with Learning Management System (LMS) tools for content delivery.

📝 Enhancement Note: The distinction between required and preferred skills clearly indicates the need for native Arabic fluency and direct localization experience, while UX and data-driven iteration are seen as valuable additions that elevate a candidate's profile. The specific mention of "Khaleeji fluency" over general Arabic is a key differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a portfolio showcasing high-quality Arabic content creation for agent enablement, including examples of guides, FAQs, walkthroughs, or eLearning modules.
• Include case studies or examples of localized content that highlight cultural adaptation and resonance for the Khaleeji market.
• Showcase proficiency in using content design and authoring tools (e.g., Figma, Articulate Rise) through practical examples of implemented content.
• Provide evidence of process-driven content management, such as style guide development, glossary creation, or version control examples.

Process Documentation:

• Examples of workflow design for content creation and localization processes, illustrating efficiency and quality control measures.
• Documentation of content implementation strategies, including how content is deployed through LMS or knowledge base systems.
• Metrics and analysis demonstrating the impact of localized content on agent performance, CSAT, or operational efficiency, showcasing a data-driven approach to content improvement.

📝 Enhancement Note: A strong portfolio demonstrating practical application of localization skills, cultural sensitivity, and proficiency with relevant tools is paramount. Candidates should be prepared to showcase how they've applied process and data to improve content effectiveness.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Mid-Level Content Designer with Localization expertise in Riyadh, Saudi Arabia, the estimated annual salary range is SAR 120,000 - SAR 180,000. This range considers the specialized skills in Arabic localization (Khaleeji dialect), content design tools, and customer service industry experience.

Benefits:

• Competitive full-time salary package.
• Comprehensive health insurance coverage.
• Opportunities for professional development and training in content design, localization, and CX operations.
• Contribution to a dynamic and fast-growing fintech company.
• Exposure to cross-functional teams and international markets.
• Potential for career advancement within Tabby's expanding operations.

Working Hours: Standard full-time working hours, typically 40 hours per week, with potential for some flexibility depending on project deadlines and team needs. The role is primarily on-site in Riyadh.

📝 Enhancement Note: Salary estimates are based on general market data for similar roles in Riyadh, Saudi Arabia, considering the unique specialization. Benefits are typical for full-time roles in established companies, with an emphasis on professional growth relevant to the operations and content development field.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech (Financial Technology), specifically focusing on Buy Now, Pay Later (BNPL) solutions. This industry is characterized by rapid innovation, a focus on customer experience, and a drive for operational efficiency. Company Size: Tabby is a growing company, likely falling into the mid-to-large range (e.g., 200-1000+ employees) given its presence across multiple GCC markets. This size suggests a dynamic environment with opportunities for impact, but also established processes. Founded: Tabby was founded in 2020, making it a relatively young but rapidly scaling company. This implies a culture that balances youthful energy and innovation with the need for robust operational structures.

Team Structure:

• The role reports to Mariam Aerabe within the "Training and Quality" department, indicating a focus on CX agent development and performance.
• This department likely works closely with broader Customer Experience (CX) Operations, Product Management, and potentially Marketing or GTM enablement teams.
• Collaboration is expected to be cross-functional, requiring strong communication and partnership skills to integrate content effectively.

Methodology:

• Tabby likely employs a data-driven approach to content refinement and agent performance, using metrics like CSAT, QA scores, and agent feedback.
• Agile methodologies may be present, especially in content development related to product updates, requiring adaptability and rapid iteration.
• Emphasis on clear, concise communication and operational accuracy is critical in the fintech space.

Company Website: https://tabby.ai

📝 Enhancement Note: The fintech industry context implies a fast-paced, technology-driven environment where clear, accurate, and localized communication is essential for both customer trust and operational efficiency. The "Training and Quality" department suggests a strong focus on agent performance and continuous improvement.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Individual Contributor, focusing on specialized content design and localization within the CX operations framework. It requires a blend of creative content skills and operational execution. Reporting Structure: The role reports directly to Mariam Aerabe, Head of Training and Quality, placing it within a team dedicated to agent enablement and performance improvement. This structure allows for focused mentorship and clear alignment with departmental goals. Operations Impact: The Content Designer - Localization Expert directly impacts the effectiveness of Tabby's customer-facing operations in KSA. By providing clear, culturally relevant training and knowledge content, this role enhances agent proficiency, improves customer satisfaction, reduces errors, and supports the overall scalability of the CX function. Accurate localization is crucial for market penetration and brand perception in Saudi Arabia.

Growth Opportunities:

• Specialization: Deepen expertise in localization for fintech, Arabic content strategy, and CX agent enablement, becoming a subject matter expert.
• Expansion: Potentially take on content design for other GCC markets or expand responsibilities to include broader GTM content strategy.
• Leadership: With demonstrated success and experience, opportunities may arise to lead localization initiatives, manage junior content creators, or transition into a Content Strategy or CX Operations Management role.
• Skill Development: Opportunities to gain further proficiency in advanced authoring tools, UX writing principles, and data analytics for content optimization.

📝 Enhancement Note: This role offers a clear path for specialization within a high-demand area (localization for emerging markets) and provides foundational experience for broader roles in GTM operations, content strategy, or CX management. The impact is tangible, directly affecting agent performance and customer experience in a key growth market.

🌐 Work Environment

Office Type: The role is based on-site in Riyadh, Saudi Arabia. This suggests a traditional office environment that fosters in-person collaboration, team building, and direct mentorship. Office Location(s): Riyadh, Saudi Arabia. This location places the role within a major economic hub in the GCC, offering access to talent and business networks. Workspace Context:

• The workspace will likely be collaborative, encouraging interaction with colleagues in Training, QA, and potentially other CX operations teams.
• Access to necessary design and content creation software and hardware will be provided.
• Opportunities for direct observation of agent training sessions and customer interactions may be available to inform content development.

Work Schedule: The schedule will align with standard business hours in Saudi Arabia (e.g., Sunday to Thursday). While primarily on-site, there might be occasional flexibility for critical project deadlines, though the core expectation is physical presence.

📝 Enhancement Note: The on-site requirement in Riyadh is key. This environment is designed for focused work and direct team collaboration, which is beneficial for a role requiring deep understanding of local nuances and continuous feedback loops with training and QA teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume, with a strong emphasis on your experience with Arabic localization and content design.
• Portfolio Review: Candidates will likely be asked to present a portfolio showcasing their best work, focusing on Arabic content creation, localization examples (especially Khaleeji dialect), and proficiency with design/authoring tools. Be prepared to discuss your process and the impact of your work.
• Skills Assessment/Case Study: A practical exercise, potentially involving localizing a piece of English content into Khaleeji Arabic or designing a short training module. This will assess your writing, localization, and tool skills.
• Behavioral & Situational Interviews: Questions assessing your collaboration style, problem-solving abilities, cultural awareness, and how you handle pressure and feedback, particularly in a cross-functional, operations-focused environment.
• Manager/Team Interviews: Discussions with Mariam Aerabe and potentially other team members to assess cultural fit and alignment with team objectives.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest projects that best represent your skills in Arabic localization, content design, and agent enablement.
• Highlight Impact: For each project, clearly articulate the challenge, your approach (process, tools used), and the measurable outcomes or impact (e.g., improved agent understanding, reduced errors, positive feedback).
• Demonstrate Khaleeji Nuance: Explicitly point out how you incorporated Khaleeji dialect, cultural relevance, and tone of voice into your work.
• Showcase Tool Proficiency: Include examples that demonstrate your use of Figma, Articulate Rise, or other relevant tools.
• Prepare to Discuss: Be ready to walk through your projects, explain your design choices, and answer questions about your localization strategy.

Challenge Preparation:

• Localization Practice: Practice translating and adapting English customer service scenarios or product descriptions into natural-sounding, culturally appropriate Khaleeji Arabic. Focus on plain language.
• Tool Familiarity: Ensure you are comfortable navigating and demonstrating basic functionalities in tools like Figma or Articulate Rise.
• Understanding CX Operations: Brush up on common customer service workflows, agent support needs, and the importance of accurate, accessible information in a CX environment.
• RTL Design Awareness: Be prepared to discuss considerations for Right-to-Left (RTL) content layout and design.

📝 Enhancement Note: The interview process heavily emphasizes practical skills and a demonstrable portfolio. Candidates should be ready to prove their localization capabilities, especially in the Khaleeji context, and articulate their understanding of CX operations and content strategy.

🛠 Tools & Technology Stack

Primary Tools:

• Content Design & Authoring: Figma, Canva, Articulate Rise, Articulate Storyline, Google Slides, Microsoft PowerPoint. Proficiency in at least one e-learning authoring tool (Articulate Rise/Storyline) and design tool (Figma/Canva) is expected.
• Content Management: Familiarity with Content Management Systems (CMS) or Knowledge Base platforms is likely beneficial for content deployment and maintenance.
• Collaboration Tools: Google Workspace (Docs, Sheets, Slides), Microsoft Office Suite.

Analytics & Reporting:

• While not explicitly stated as primary tools for this role, understanding how to interpret data from QA scores, CSAT surveys, and agent feedback will be crucial for content iteration. Familiarity with basic reporting dashboards could be an advantage.

CRM & Automation:

• While a Content Designer may not directly use CRM or automation tools extensively, an understanding of how content integrates with customer journeys managed via CRM systems (e.g., Salesforce, HubSpot) or automation platforms (e.g., Zapier, Marketo) can provide valuable context for content design.

📝 Enhancement Note: The emphasis on specific design and authoring tools like Figma and Articulate Rise indicates that candidates will be expected to be hands-on creators of content, not just writers. Understanding the downstream use of content within CX operations is also valuable.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: All content and training efforts are ultimately aimed at improving the customer experience by empowering agents.
• Accuracy & Operational Excellence: A strong commitment to ensuring content is factually correct, operationally sound, and reflects Tabby's policies precisely.
• Collaboration & Teamwork: Working effectively across departments (Product, Ops, QA, Training) to achieve common goals.
• Cultural Resonance: Deep respect for and understanding of local cultural nuances, ensuring all communications are appropriate and effective in the KSA market.
• Continuous Improvement: A drive to iterate and optimize content based on feedback and performance data.

Collaboration Style:

• Proactive and communicative, actively seeking input from stakeholders in Product, Ops, and QA to ensure content accuracy and relevance.
• Supportive of trainers and SMEs, working collaboratively to adapt materials.
• Open to feedback and constructive criticism on content and design choices.
• Focused on building strong working relationships to facilitate smooth content deployment and updates.

📝 Enhancement Note: The company values likely emphasize precision, cultural sensitivity, and a collaborative spirit, essential for success in a role bridging content creation with operational execution in a diverse market like Saudi Arabia.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Localization with Brand Consistency: Ensuring that "Khaleeji-appropriate Arabic" content remains aligned with Tabby's global brand voice and tone.
• Pace of Change: Keeping up with rapid product updates and policy changes in the fast-moving fintech industry and effectively translating them into localized content.
• Technical Tool Proficiency: Mastering a suite of content design and authoring tools to produce high-quality, engaging materials efficiently.
• Data Interpretation: Effectively translating QA, CSAT, and usage insights into actionable content improvements.

Learning & Development Opportunities:

• Fintech Industry Expertise: Gaining in-depth knowledge of the Buy Now, Pay Later (BNPL) sector and its operational complexities.
• Advanced Content Strategy: Developing skills in instructional design, UX writing, and data-driven content optimization.
• Cross-Cultural Communication: Enhancing expertise in localization strategies and cultural adaptation for diverse markets.
• Career Advancement: Potential to grow into roles focused on global content strategy, CX operations management, or team leadership within Tabby.

📝 Enhancement Note: This role presents opportunities to tackle complex localization challenges within a dynamic industry, offering significant avenues for professional growth and specialization in high-demand areas.

💡 Interview Preparation

Strategy Questions:

• "How would you approach localizing this English product description into Khaleeji Arabic, ensuring it's both accurate and culturally resonant for a Saudi audience?" (Prepare a brief, practical example.)
• "Describe a time you had to adapt content for a culturally diverse audience. What were the challenges, and how did you overcome them?"
• "How do you ensure consistency in tone of voice and style across different content formats (e.g., FAQs, training guides, chat scripts)?"
• "Walk me through your process for creating an eLearning module from initial concept to final delivery."

Company & Culture Questions:

• "What excites you about Tabby and the fintech industry, particularly in the KSA market?"
• "How do you stay updated on cultural nuances and language trends in Saudi Arabia?"
• "Describe your ideal collaboration style when working with Product Managers, Operations Leads, and QA Specialists."

Portfolio Presentation Strategy:

• Structure: For each portfolio piece, use a STAR (Situation, Task, Action, Result) format. Clearly state the goal, your role, the actions you took (especially localization aspects), and the outcome/impact.
• Visuals: Use screenshots or interactive demos of your content. Highlight specific design choices and localization elements.
• Narrative: Tell a compelling story about how your content solved a problem or improved performance. Emphasize your unique contribution.
• Tool Demonstration: Be ready to briefly demonstrate your proficiency with key tools mentioned, if asked.

📝 Enhancement Note: Expect interview questions that probe your practical localization skills, cultural understanding, and ability to collaborate within an operational context. A well-prepared portfolio presentation is crucial.

📌 Application Steps

To apply for this Content Designer - Localization Expert position:

• Submit your application through the provided link on tabby.pinpointhq.com.
• Optimize Your Resume: Tailor your resume to highlight specific experience in Arabic content design, Khaleeji localization, agent enablement, and proficiency with tools like Figma and Articulate Rise. Quantify achievements where possible.
• Curate Your Portfolio: Prepare a digital portfolio that showcases your best Arabic content creation and localization projects. Ensure it clearly demonstrates culturally relevant work for the KSA market and includes examples of different content formats.
• Prepare Your Narrative: Practice discussing your portfolio pieces concisely, focusing on your process, tools used, and the impact of your work. Be ready to articulate your understanding of CX operations and the importance of localization in fintech.
• Research Tabby: Familiarize yourself with Tabby's services, target market in Saudi Arabia, and their brand voice. Understand the competitive landscape of BNPL in the region.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.