Consultant UX & Analytics – E-commerce (H/F)

📍 Job Overview

Job Title: Consultant UX & Analytics – E-commerce (H/F) Company: Scalian Location: Neuilly-sur-Seine, Île-de-France, France Job Type: Temps complet (Full-time) Category: Revenue Operations / Sales Operations / GTM Operations (Analytics & Digital Performance Focus) Date Posted: 2025-11-24 Experience Level: Confirmed (5+ years) Remote Status: Hybrid (3 days remote, 2 days on-site)

🚀 Role Summary

• This role is crucial for driving digital performance and customer experience optimization within the e-commerce sector, directly impacting revenue through enhanced conversion rates and user journeys.
• The position requires a strong analytical foundation to dissect user behavior and platform performance, translating data into actionable strategies for digital growth.
• As a Consultant UX & Analytics, you will bridge the gap between user experience design and data-driven decision-making, ensuring that digital platforms meet both user needs and business objectives.
• The role involves close collaboration with international teams, demanding excellent communication skills and the ability to navigate complex, multi-stakeholder environments to achieve GTM operational excellence.

📝 Enhancement Note: While the title is "Consultant UX & Analytics," the emphasis on e-commerce, conversion, and performance metrics positions this role firmly within the GTM Operations and Revenue Operations spectrum. The focus on optimizing digital platforms to drive sales and customer acquisition aligns with core operations objectives.

📈 Primary Responsibilities

• Conduct in-depth analysis of user journeys across e-commerce platforms to identify friction points and opportunities for improvement.
• Leverage advanced web analytics tools such as Google Analytics and Adobe Analytics to track, measure, and report on key performance indicators (KPIs) related to user engagement and conversion.
• Develop and propose actionable recommendations to optimize conversion rates (CRO) and enhance the overall digital customer experience, directly contributing to revenue growth.
• Collaborate with international marketing, product, and UX teams to ensure a cohesive and high-performing digital strategy and execution.
• Produce comprehensive reports and dashboards to monitor platform performance, communicate insights to stakeholders, and drive data-informed decision-making.
• Participate in the design and continuous improvement of digital experiences, ensuring alignment with user needs and business goals.
• Translate complex data insights into clear, concise recommendations for technical and non-technical audiences.

📝 Enhancement Note: The responsibilities clearly indicate a focus on driving business outcomes (conversion, performance) through data analysis and user experience optimization, core functions within GTM and Revenue Operations. The mention of international collaboration and working with diverse teams highlights the cross-functional nature of operations roles.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in a relevant field such as Marketing, Business Analytics, Digital Design, Computer Science, or a related discipline. Experience: Minimum of 5 years of confirmed experience in digital UX and e-commerce, with a strong track record in analytics and performance optimization.

Required Skills:

• Proven expertise in digital User Experience (UX) principles and their application in an e-commerce context.
• Strong command of web analytics platforms, specifically Google Analytics and Adobe Analytics, for data extraction and analysis.
• Deep understanding of conversion rate optimization (CRO) strategies, customer journey mapping, and digital performance metrics.
• Exceptional analytical skills with the ability to translate raw data into actionable business insights and strategic recommendations.
• Fluency in both French and English (oral and written), with a minimum TOEIC score of 850, as the role involves working in a bilingual and international environment.
• Proficiency in creating reports and dashboards to track and communicate performance against key business objectives.
• Rigorous, detail-oriented, autonomous, and adaptable to dynamic, transforming environments.

Preferred Skills:

• Experience with A/B testing and multivariate testing methodologies for continuous optimization.
• Familiarity with UX research methodologies, including user interviews and usability testing.
• Knowledge of digital marketing strategies and their impact on e-commerce performance.
• Experience with data visualization tools for enhanced reporting and communication.
• Understanding of project management methodologies within digital teams.

📝 Enhancement Note: The emphasis on analytics, conversion, and performance metrics, alongside the need for bilingualism and international collaboration, suggests a role that requires strong operational acumen and the ability to influence GTM strategies through data. The "confirmed profile" indicates a need for seasoned professionals capable of independent work and strategic contribution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstration of past projects where data analysis directly led to measurable improvements in e-commerce conversion rates or customer journey optimization.
• Examples of reports or dashboards created to track digital performance, showcasing clarity, insight, and actionable recommendations.
• Case studies detailing the process of identifying user pain points and implementing UX/analytics-driven solutions.
• Evidence of collaboration with cross-functional teams (marketing, product, development) to implement digital strategy improvements.

Process Documentation:

• Outline of a systematic approach to analyzing user behavior on e-commerce platforms, from data collection to insight generation.
• Description of the methodology used to translate analytical findings into concrete UX and conversion optimization recommendations.
• Explanation of how KPIs are defined, tracked, and reported to stakeholders to measure the impact of implemented changes.
• Examples of how user feedback and analytics data are integrated into iterative design and development processes.

📝 Enhancement Note: For a consultant role involving UX and analytics in e-commerce, a portfolio is crucial. It should showcase not just technical skills but the ability to apply them strategically to achieve business goals like increased conversion and improved customer experience, which are key metrics for revenue operations.

💵 Compensation & Benefits

Salary Range: Up to €52,000 per year, dependent on profile and experience. Benefits:

• Full-time permanent contract (CDI).
• Hybrid work arrangement: 3 days remote, 2 days on-site in Neuilly-sur-Seine.
• Annual working time agreement with 9 to 10 days of RTT (Reduction of Working Time).
• Meal Vouchers (Tickets Restaurants).
• Comprehensive Group Health Insurance and Provident Fund (Mutuelle Groupe et Prévoyance).
• Annual Vacation Bonuses (Primes Vacances).
• Profit-sharing agreement (Accord de Participation).
• Employee Savings and Retirement Plans (Dispositifs Épargne Salariale et Retraite).
• Company Savings Plan (Compte Épargne Temps).
• Parental Support (e.g., nursery places - Accompagnement Parentalité).
• Electric Bike Financing and Kilometric Indemnities for cycling (Financement Vélo Électrique et Indemnités Kilométriques Vélo).
• Co-optation and Business Referral Program with bonuses (€1000 to €1500 gross).
• Works Council Benefits (Avantages CSE), including holiday vouchers, preferential rates, quarterly subsidies, gift vouchers, etc.

Working Hours: Standard full-time hours, with an annual working time agreement providing RTT benefits, suggesting flexibility within a structured framework.

📝 Enhancement Note: The salary range is clearly stated. The benefits package is extensive, reflecting Scalian's commitment to employee well-being and work-life balance, which is a significant factor for operations professionals seeking long-term roles. The RTT and hybrid work model offer flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Engineering and Digital Consulting Services, with a strong focus on industrial and digital systems, supply chain, AI, and data analytics. Scalian serves diverse sectors including aeronautics, space, automotive, rail, services, luxury, and retail. Company Size: Over 5,500 employees, operating in 11 countries with 15 offices in France. This indicates a large, established consultancy with significant reach and project diversity. Founded: 1989. Scalian has a long history, evolving into a major player in the engineering consulting market.

Team Structure:

• The role is within a digital team, which is part of a larger international digital team at a major international manufacturer. This implies a matrixed reporting structure and collaboration across different business units and geographies.
• You will report to a manager within the consulting firm (Scalian) and work on client projects, likely collaborating closely with the client's internal digital, marketing, and product teams in an international setting.
• Scalian emphasizes technical communities and internal events, fostering knowledge sharing and professional development among its consultants.

Methodology:

• Scalian focuses on data analysis and digital system development, applying robust project management methodologies.
• The company promotes a culture of continuous improvement and innovation in areas like AI and digital transformation.
• Emphasis is placed on delivering tangible results for clients through expert consulting services.

Company Website: https://www.scalian.com/

📝 Enhancement Note: Scalian's positioning as a top engineering consultancy with a strong emphasis on digital transformation and data analytics is highly relevant. The company's growth and Great Place to Work certifications suggest a positive and dynamic work environment, which is attractive for operations professionals seeking stability and development.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Confirmed Profile" with 5+ years of experience, functioning as a Consultant. This implies a senior individual contributor role with a focus on specialized expertise in UX and Analytics for e-commerce, expected to deliver high-value insights and recommendations independently. It's a step beyond junior analyst roles, requiring strategic thinking and client-facing capabilities.

Reporting Structure: You will likely report to a Project Manager or a Team Lead within Scalian, while working closely with client stakeholders at the e-commerce company. This dual reporting and collaboration model is common in consulting and operations roles that bridge internal and external teams.

Operations Impact: The role's direct impact is on improving digital platform performance, enhancing customer conversion rates, and optimizing user journeys. This directly influences sales revenue, customer acquisition costs, and customer lifetime value, making it a critical function within the Go-To-Market (GTM) and Revenue Operations framework. By driving better online experiences and higher conversion, this role contributes significantly to the company's top-line growth and operational efficiency in the digital space.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of e-commerce analytics, CRO, or UX research, becoming a recognized subject matter expert.
• Leadership: Progress to Senior Consultant or Lead Consultant roles, managing larger projects, client accounts, or mentoring junior consultants.
• Cross-functional Exposure: Gain experience across different industries and types of digital transformation projects through diverse client engagements.
• Internal Mobility: Opportunities to move into different practice areas within Scalian or transition into client-side operations roles.
• Skill Development: Continuous learning through Scalian's training programs, technical communities, and project-based experience, particularly in advanced analytics and digital strategy.

📝 Enhancement Note: This role offers a clear path for growth within a consulting framework, focusing on specialized digital operations skills. The ability to impact revenue directly makes it a valuable position for operations professionals looking to demonstrate tangible business results.

🌐 Work Environment

Office Type: The role is hybrid, requiring 2 days per week on-site in Neuilly-sur-Seine. This suggests a professional office environment designed for collaboration, client meetings, and focused work. Scalian's certifications like Great Place to Work indicate a focus on employee comfort and productivity. Office Location(s): The primary office location for on-site work is Neuilly-sur-Seine, a well-established business district near Paris, France. This location offers good accessibility and a professional setting.

Workspace Context:

• The office environment is likely to be collaborative, facilitating interaction with other consultants and client teams during on-site days.
• Access to the necessary tools and technology for analytics, UX design, and project management will be provided, supporting both on-site and remote work.
• Opportunities for team interaction and knowledge sharing with fellow consultants focused on digital, analytics, and e-commerce will be present.

Work Schedule: The role operates under an annual working time agreement, offering flexibility with RTT days. The hybrid model (3 days remote, 2 days on-site) provides autonomy and work-life balance, crucial for managing analytical tasks and project deadlines effectively.

📝 Enhancement Note: The hybrid model is a key aspect of the work environment, balancing flexibility with the need for in-person collaboration, which is beneficial for complex analytical projects and team cohesion.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an HR screening to assess basic qualifications, experience, and cultural fit, with a focus on bilingualism and overall suitability for a consulting role.
• Technical Interview (s): This will involve deep dives into your UX and analytics expertise, particularly concerning e-commerce. Expect questions on how you've used Google/Adobe Analytics, your approach to conversion optimization, and your experience with customer journey analysis. Be prepared to discuss specific projects and methodologies.
• Case Study/Challenge: You may be presented with a hypothetical e-commerce scenario or data set and asked to analyze it, identify key issues, and propose solutions. Focus on a structured approach, clear data interpretation, and actionable recommendations.
• Client-Facing Interview: An interview with client representatives (from the e-commerce company) to assess your ability to collaborate, communicate effectively in both French and English, and understand their business needs.
• Final Interview: A discussion with a senior manager at Scalian to finalize terms, discuss career path, and ensure alignment with the company's values and operational standards.

Portfolio Review Tips:

• Quantify Impact: For each project in your portfolio, clearly state the problem, your role, the actions taken, and most importantly, the quantifiable results (e.g., increased conversion rate by X%, reduced bounce rate by Y%, improved customer satisfaction scores).
• Showcase Analytics Proficiency: Include examples of dashboards, reports, or data visualizations that demonstrate your ability to extract meaningful insights from tools like Google Analytics or Adobe Analytics. Highlight how you used data to inform strategy.
• Demonstrate UX-Analytics Synergy: Present case studies where you combined UX insights with analytical data to drive improvements. Explain how user feedback and behavioral data were integrated.
• Tailor to E-commerce: Prioritize examples directly related to e-commerce, online sales, customer journeys, and conversion optimization.
• Structure for Clarity: Organize your portfolio logically. For each case study, use a clear structure: Problem -> Analysis -> Solution -> Results.

Challenge Preparation:

• Understand the Metrics: Be ready to discuss key e-commerce metrics (conversion rate, AOV, LTV, bounce rate, cart abandonment rate) and how to influence them.
• Methodology is Key: Practice articulating your analytical process for diagnosing issues and developing hypotheses.
• Communicate Effectively: Prepare to present your findings clearly and concisely, both verbally and visually, in French and English. Anticipate questions about your assumptions and recommendations.
• Focus on Actionability: Ensure your proposed solutions are practical and directly address the identified problems, with a clear path to implementation and measurement.

📝 Enhancement Note: The interview process for a consulting role emphasizes not only technical skills but also problem-solving abilities, communication, and client management. A strong portfolio demonstrating tangible results in e-commerce operations is critical.

🛠 Tools & Technology Stack

Primary Tools:

• Analytics Platforms: Google Analytics (GA4), Adobe Analytics. Proficiency in extracting data, setting up custom reports, and analyzing user behavior is essential.
• UX/CRO Tools: Tools for user testing, heatmaps, session recordings, and A/B testing platforms (e.g., Optimizely, VWO, Google Optimize - though deprecated, understanding the concept is key).
• Data Visualization: Tools like Tableau, Power BI, or even advanced Excel/Google Sheets for creating insightful dashboards and reports.

Analytics & Reporting:

• Core Analytics: Google Analytics, Adobe Analytics.
• Reporting Tools: Ability to consolidate data from various sources into clear reports for stakeholders.
• Dashboarding: Experience in building and maintaining performance dashboards that provide a real-time view of key e-commerce KPIs.

CRM & Automation:

• While not explicitly stated as primary, familiarity with CRM systems (e.g., Salesforce, HubSpot) and marketing automation platforms can be beneficial for understanding the broader customer lifecycle and campaign impact on e-commerce performance.
• Integration Tools: Awareness of how analytics and UX data can integrate with other systems for a holistic view of the customer.

📝 Enhancement Note: Mastery of core analytics platforms like Google Analytics and Adobe Analytics is non-negotiable. The role requires translating raw data from these tools into strategic insights for e-commerce conversion and user experience, a key function of operations specialists.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: A core value is the reliance on data and analytics to inform strategies and measure success, directly impacting conversion and revenue.
• Customer Centricity: Prioritizing the user experience and customer journey to drive engagement and loyalty.
• Continuous Improvement: A commitment to iterative optimization, testing, and learning to enhance digital platform performance.
• Collaboration & Communication: Working effectively across diverse, international teams to achieve shared objectives.
• Excellence & Rigor: Maintaining high standards in analysis, reporting, and recommendations, demonstrating attention to detail.

Collaboration Style:

• Cross-functional Integration: Seamlessly working with marketing, product, and UX teams, acting as a bridge between data insights and strategic implementation.
• International Teamwork: Adapting communication and collaboration strategies to work with global teams, respecting different cultural nuances and time zones.
• Consultative Approach: Providing expert advice and recommendations in a constructive and supportive manner to clients and internal teams.
• Feedback Exchange: Openness to constructive feedback, both giving and receiving, to foster growth and improve processes.

📝 Enhancement Note: Scalian's culture, as indicated by its Great Place to Work certifications, likely emphasizes professional development, quality of work, and a supportive environment. For operations roles, a collaborative and data-centric approach is paramount.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complex Data: Synthesizing vast amounts of data from multiple sources into clear, actionable insights for diverse stakeholders.
• International Collaboration: Navigating cultural differences, time zones, and communication barriers within a global team environment.
• Driving Change: Influencing stakeholders and gaining buy-in for recommendations, especially in a large, established organization.
• Rapid Evolving Digital Landscape: Staying current with the latest trends in UX, analytics, and e-commerce technologies.
• Balancing UX and Conversion: Finding the optimal balance between creating a delightful user experience and maximizing conversion rates.

Learning & Development Opportunities:

• Advanced Analytics Training: Opportunities to deepen expertise in specific analytics tools or methodologies.
• UX Best Practices: Learning and applying cutting-edge UX design and research techniques.
• E-commerce Strategy: Gaining exposure to high-level e-commerce strategies and business models of major international brands.
• Consulting Skills: Developing client management, presentation, and project leadership skills.
• Industry Conferences: Potential to attend industry events and conferences to stay abreast of the latest developments in digital marketing, analytics, and UX.

📝 Enhancement Note: This role presents significant challenges common in operations and consulting, such as driving change and managing complex data. However, these challenges are also fertile ground for professional growth and skill development, particularly in strategic digital operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used analytics to identify a significant problem on an e-commerce site and what actions you took to resolve it. What were the results?" (Focus on your process: data source, analysis method, hypothesis, solution, measured impact).
• "How do you approach optimizing the customer journey for conversion? Walk us through your methodology." (Detail steps from mapping to testing and iteration).
• "Imagine our e-commerce conversion rate drops by 10%. What are the first steps you would take to diagnose the issue?" (Emphasize structured problem-solving and data exploration).
• "How do you balance user experience goals with conversion rate optimization goals?" (Discuss potential conflicts and how to find synergies).

Company & Culture Questions:

• "Why are you interested in Scalian and this specific role?" (Research Scalian's projects, values, and industry focus; connect it to your career goals).
• "How do you adapt your communication style when working with international teams from different cultural backgrounds?" (Provide specific examples of cross-cultural collaboration).
• "Describe a situation where you had to influence stakeholders who were resistant to your data-driven recommendations." (Highlight your persuasion and communication skills).

Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative: the challenge, your analytical approach, the strategic recommendations, and the impactful outcome.
• Visualize Data: Use clear charts and graphs to present metrics and results. Ensure they are easy to understand and directly support your points.
• Highlight Your Role: Clearly articulate your specific contributions and responsibilities within each project.
• Be Prepared for Deep Dives: Anticipate questions about your methodologies, the tools you used, and the rationale behind your decisions.
• Connect to Scalian's Needs: If possible, draw parallels between your portfolio examples and the type of work Scalian does or the challenges faced by their clients in the e-commerce sector.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of analytical rigor, strategic thinking, and effective communication, particularly in the context of driving e-commerce performance and user satisfaction.

📌 Application Steps

To apply for this operations-aligned position:

• Submit your application through the provided link on SmartRecruiters.
• Tailor your CV: Highlight experience in e-commerce, UX, analytics (Google Analytics, Adobe Analytics), conversion rate optimization (CRO), and customer journey analysis. Quantify achievements wherever possible (e.g., "Increased conversion rate by 15%").
• Prepare your Portfolio: Select 2-3 key projects that best showcase your skills in data analysis, UX improvement, and driving e-commerce performance. Ensure you can clearly articulate the problem, your solution, and the measurable results.
• Practice your Pitch: Be ready to discuss your experience and portfolio in detail during interviews, in both French and English. Practice articulating your analytical process and strategic thinking.
• Research Scalian: Understand the company's mission, values, and its role in the consulting industry. Familiarize yourself with their approach to digital transformation and client success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.