Community Design Manager

📍 Job Overview

Job Title: Community Design Manager Company: Tillman Fiber LLC Location: Miami, Florida, United States Job Type: Full-Time Category: Go-To-Market Operations / Sales Operations Support Date Posted: July 31, 2025 Experience Level: Mid-Level (2-5 years) Remote Status: On-site

🚀 Role Summary

• Bridge the gap between technical fiber optic design and community stakeholder engagement to support pre-sales initiatives.
• Lead and execute property approval processes for Fiber-to-the-Home (FTTH) deployments within residential communities (HOAs, apartments, mobile home parks).
• Manage and present technical design concepts to diverse, non-technical audiences, ensuring clear understanding and buy-in.
• Coordinate feedback loops between design vendors, internal sales teams, and community representatives to optimize pathway designs and project timelines.
• Drive project success through meticulous documentation, CRM updates, and proactive follow-up with all relevant parties.

📝 Enhancement Note: While the title is "Community Design Manager," the core responsibilities strongly align with a specialized role within Go-To-Market (GTM) or Sales Operations, focusing on the pre-sales enablement and community liaison aspects critical for infrastructure rollout, particularly in the telecommunications sector. The role requires a blend of technical understanding, project coordination, and interpersonal skills.

📈 Primary Responsibilities

• Lead formal board presentations, both in-person and virtual, to secure approvals for new fiber optic network deployments within residential communities.
• Interpret complex fiber design plans and technical specifications, coordinating with external design vendors to incorporate feedback and ensure design accuracy.
• Translate intricate technical solutions and fiber deployment strategies into easily understandable language for non-technical community stakeholders, board members, and residents.
• Support and conduct virtual and in-person meetings with community associations, property managers, and residents to foster positive engagement and drive project approvals.
• Maintain comprehensive project documentation, ensuring all CRM records are accurately updated with progress, feedback, and next steps for assigned communities.
• Collaborate closely with the internal sales team, design vendors, and management to provide precise and current project visibility, identify potential roadblocks, and ensure seamless execution.
• Manage follow-up communications and action items with all stakeholders, ensuring timely resolution of inquiries and concerns to maintain project momentum.
• Travel up to 40% within the market to attend meetings, conduct site visits, and engage with communities directly.
• Occasional evening or weekend availability may be required to accommodate community meeting schedules and critical project deadlines.

📝 Enhancement Note: The responsibilities highlight a crucial operational function that directly impacts the speed and success of network deployment, a key GTM objective. The emphasis on presentations, technical interpretation, and stakeholder management positions this role as a vital link between engineering/design and market penetration.

🎓 Skills & Qualifications

Education:

• Bachelor’s Degree or equivalent practical experience in a relevant field (e.g., Telecommunications, Engineering, Business, Communications).

Experience:

• 3–5 years of progressive experience within the telecommunications, broadband, or Fiber-to-the-Home (FTTH) industry.
• Proven experience in community outreach, stakeholder engagement, or property management liaison roles is highly advantageous.
• Demonstrated ability to interpret and present technical drawings, blueprints, or design plans.

Required Skills:

• Bilingual Fluency: Complete fluency in both English and Spanish, both written and verbal, is essential for effective community engagement.
• Technical Acumen: Ability to interpret fiber design plans and understand basic telecommunications infrastructure concepts for clear communication.
• Stakeholder Engagement: Proven skills in building rapport, managing expectations, and negotiating with diverse groups, including Homeowners Associations (HOAs), property managers, and community boards.
• Presentation Skills: Exceptional public speaking and presentation capabilities, with the ability to convey technical information clearly and persuasively to non-technical audiences.
• Communication Proficiency: Strong written and verbal communication skills, including active listening and effective follow-up.
• CRM Management: Experience with Customer Relationship Management (CRM) systems for tracking project progress, managing contacts, and logging interactions.
• Documentation Management: Ability to meticulously manage project documentation, ensuring accuracy and accessibility.
• Project Coordination: Skills in coordinating tasks, managing timelines, and ensuring alignment across multiple internal and external teams.
• Valid Driver’s License & Transportation: Possession of a valid driver's license and reliable transportation for market travel.

Preferred Skills:

• Familiarity with project management methodologies and tools.
• Experience in sales support or business development roles within the telecom sector.
• Knowledge of local zoning, permitting, or HOA approval processes.
• Experience with virtual meeting platforms and presentation software.

📝 Enhancement Note: The requirement for bilingual fluency and specific industry experience (telecom/FTTH) are critical differentiators. The emphasis on presentation and stakeholder management suggests a role that is highly client-facing and requires strong interpersonal and communication skills, typical of GTM support functions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Examples of successful community presentations or board meetings, demonstrating ability to communicate technical concepts to non-technical audiences.
• Documentation samples showcasing clear and organized project tracking, CRM updates, and follow-up procedures.
• Case studies or project summaries illustrating experience in securing property approvals or managing stakeholder expectations in infrastructure projects.
• Evidence of cross-functional collaboration, highlighting how feedback was coordinated between design, sales, and community stakeholders.
• Demonstrations of problem-solving skills related to community engagement or design implementation challenges.

Process Documentation:

• Ability to outline and document the process for engaging with HOAs and community boards for infrastructure project approvals.
• Experience in creating and maintaining clear workflows for updating CRM systems with community engagement progress and design feedback.
• Proficiency in developing materials and presentations that effectively communicate technical fiber design plans to varied audiences.

📝 Enhancement Note: While a formal "operations portfolio" isn't explicitly stated, candidates are expected to demonstrate their process management and stakeholder engagement capabilities through examples. This implies a need to showcase practical application of skills in managing the "pre-sales" operations phase.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a mid-level Community Design Manager role in Miami, FL, with 3-5 years of experience and bilingual requirements, the estimated salary range is $65,000 - $85,000 annually. This estimate considers the specialized skills, industry demand, and cost of living in the Miami metropolitan area.

Benefits:

• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan (e.g., 401(k)) with potential company match.
• Paid time off (PTO), including vacation, sick leave, and holidays.
• Travel reimbursement for business-related travel and mileage.
• Opportunities for professional development and training in telecommunications and community engagement.
• Potential for performance-based bonuses or incentives.

Working Hours:

• Standard full-time commitment, typically around 40 hours per week.
• Flexibility is required, with occasional evening or weekend availability needed to align with community meeting schedules and project demands.

📝 Enhancement Note: The salary estimate is based on general market data for similar roles in a major metropolitan area like Miami, factoring in the specific requirements of bilingualism and industry experience. Specific benefits packages can vary significantly and should be confirmed with the employer.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications / Broadband Infrastructure (Fiber Optics) Company Size: Based on typical LLC structures and the nature of infrastructure deployment, Tillman Fiber LLC is likely a growing company, potentially ranging from 50-250 employees, but this is an assumption. The focus on specific market penetration suggests a dynamic, expansion-oriented environment. Founded: The founding date is not provided, but the company's focus on FTTH deployments indicates it operates in a modern, evolving sector of the telecommunications industry.

Team Structure:

• The Community Design Manager likely operates within a broader Go-To-Market (GTM) or Sales organization, potentially reporting to a Sales Manager, Director of Sales, or a Head of Operations.
• Close collaboration is expected with internal sales teams, fiber design vendors, project management, and potentially field operations teams.
• The role involves significant interaction with external stakeholders, including community boards, HOAs, property management companies, and residents.

Methodology:

• Data-driven approach to identifying and prioritizing communities for engagement, likely informed by sales pipeline data and market analysis.
• Process-oriented execution of community engagement and approval workflows, emphasizing clear documentation and follow-up.
• Emphasis on clear, concise communication and relationship-building to facilitate technical design approvals.
• Adaptability to different community structures and decision-making processes.

Company Website: tillmanfiber.com

📝 Enhancement Note: The company's focus on fiber deployment suggests a growth-stage company in the telecommunications sector. The role's success hinges on efficient process execution and strong external relationship management, key components of GTM operations.

📈 Career & Growth Analysis

Operations Career Level: This is a mid-level position, suitable for professionals with foundational experience in the telecom industry who are ready to take on more responsibility in client-facing project enablement. It offers a pathway to more senior roles in Sales Operations, GTM Strategy, or Business Development.

Reporting Structure: The Community Design Manager will likely report to a Sales Leader or Operations Manager, who oversees market expansion and pre-sales activities. This structure allows for direct impact on the sales pipeline and deployment readiness.

Operations Impact: This role directly influences the speed and efficiency of market penetration by securing critical community approvals. Successfully navigating the pre-sales engagement and design approval process reduces project timelines, accelerates revenue generation, and enhances the company's market presence. The bilingual requirement further amplifies its impact in diverse markets like Miami.

Growth Opportunities:

• Senior Community Design Manager: Lead larger or more complex projects, mentor junior team members, and contribute to the refinement of engagement strategies.
• Sales Operations Specialist/Manager: Transition into a role focused on broader sales process optimization, CRM management, forecasting, and sales enablement tools.
• Business Development Manager: Move into a role focused on identifying and securing new market opportunities, leveraging community engagement experience.
• Project Management: Specialize in managing the end-to-end deployment lifecycle, from design through to customer installation.

📝 Enhancement Note: The role provides a strong foundation in the operational aspects of infrastructure deployment and market entry. The blend of technical understanding, project management, and stakeholder relations offers diverse avenues for career advancement within the telecommunications and GTM operations fields.

🌐 Work Environment

Office Type: The role is designated as "ON-SITE" in Miami, FL, indicating a requirement to work from a physical office location. This office likely serves as a hub for sales, design coordination, and administrative functions.

Office Location(s): The specific office address in Miami (postal code 33136) suggests a location within the metropolitan area, likely chosen for accessibility to key markets and talent pools.

Workspace Context:

• The workspace will likely be collaborative, fostering interaction with sales teams, design coordinators, and other operational staff.
• Access to necessary technology, including computers, communication tools, and potentially specialized design software interfaces, will be provided.
• The environment is expected to be fast-paced, driven by project timelines and market expansion goals.
• Opportunities for direct interaction with team members to discuss project progress, challenges, and best practices for community engagement.

Work Schedule: While the standard work week is 40 hours, the need for occasional evening or weekend availability highlights a dynamic work environment that prioritizes project success and stakeholder availability over strict adherence to a 9-to-5 schedule. This flexibility is crucial for effective community outreach.

📝 Enhancement Note: The on-site requirement, coupled with the need for occasional off-hours work, emphasizes a hands-on approach to community engagement and project management, typical for roles that bridge technical and customer-facing responsibilities.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review applications to assess qualifications, experience, and bilingual proficiency.
• Technical/Skills Assessment: Expect questions related to fiber design interpretation, community engagement strategies, and CRM usage. A practical exercise or case study might be involved to evaluate presentation and communication skills.
• Stakeholder Simulation: You may be asked to simulate a presentation to a community board or handle a challenging stakeholder scenario.
• Behavioral Interview: Questions will focus on your experience in similar roles, problem-solving approaches, collaboration style, and how you handle diverse stakeholder needs.
• Final Interview: Discussions with senior leadership to assess cultural fit, strategic thinking, and long-term potential within the company.

Portfolio Review Tips:

• Showcase Bilingualism: Highlight projects or experiences where your Spanish fluency was critical to success.
• Presentation Excellence: Include a sample presentation or a detailed description of a successful board presentation, focusing on clarity, persuasion, and technical accuracy.
• Process Narration: For documentation and CRM samples, explain the process and the impact of your organization on project efficiency and stakeholder satisfaction.
• Problem/Solution Focus: Detail specific challenges encountered in community engagement or design coordination and how you effectively resolved them. Quantify results where possible (e.g., "secured approval X% faster").
• Tailor to Tillman: Research Tillman Fiber LLC's current projects or market focus to tailor your examples and demonstrate understanding of their specific operational needs.

Challenge Preparation:

• Prepare to discuss how you would approach a new community engagement scenario, from initial contact to securing design approvals.
• Be ready to explain your process for managing feedback from multiple stakeholders (designers, sales, community representatives).
• Practice articulating technical fiber deployment concepts in simple, non-technical terms.
• Familiarize yourself with common HOA structures and their decision-making processes.

📝 Enhancement Note: The interview process is likely to be thorough, evaluating not only technical and operational skills but also crucial communication and interpersonal abilities vital for this community-facing role. A strong portfolio demonstrating practical application of these skills will be key.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Proficiency in using CRM platforms (e.g., Salesforce, HubSpot, or a proprietary system) for managing leads, tracking community engagements, documenting interactions, and updating project status.
• Presentation Software: Advanced skills in Microsoft PowerPoint, Google Slides, or similar tools for creating and delivering impactful board presentations.
• Communication Platforms: Expertise in using email, phone, video conferencing tools (e.g., Zoom, Microsoft Teams) for effective stakeholder communication and virtual meetings.

Analytics & Reporting:

• Basic understanding of data analysis to track engagement progress and identify trends in community feedback or approval rates.
• Ability to generate reports from CRM data to provide visibility on project status and community engagement metrics.
• Familiarity with dashboard tools for visualizing project progress, though not necessarily creating them.

CRM & Automation:

• Experience with CRM data management and ensuring data integrity for sales and project tracking.
• Potential exposure to workflow automation tools within CRM or project management software to streamline follow-up and documentation processes.
• Familiarity with tools that facilitate document sharing and collaboration (e.g., Google Drive, SharePoint).

📝 Enhancement Note: While specific tools aren't listed, the responsibilities clearly point to a need for strong CRM proficiency and presentation software skills. Experience with communication and collaboration tools is also essential for managing external and internal stakeholders.

👥 Team Culture & Values

Operations Values:

• Efficiency & Precision: Valuing streamlined processes for design interpretation, documentation, and stakeholder follow-up to ensure timely project approvals.
• Collaboration: Fostering a team-oriented environment where seamless communication and information sharing between sales, design, and community liaisons are paramount.
• Customer Focus: Prioritizing clear, empathetic communication and relationship-building with community stakeholders to foster trust and facilitate project acceptance.
• Adaptability: Embracing a flexible approach to accommodate varied community needs, feedback, and meeting schedules.
• Data Integrity: Maintaining accurate and up-to-date information in CRM systems to provide reliable project visibility for the sales and operations teams.

Collaboration Style:

• Cross-Functional Integration: Actively working with sales teams to align on community outreach strategies and design requirements, and with design vendors to iterate on plans based on community feedback.
• Proactive Communication: Regularly updating internal teams and external stakeholders on project progress, potential issues, and next steps.
• Feedback Loop Management: Establishing and maintaining effective channels for receiving and relaying feedback between technical design teams and community representatives.
• Problem-Solving Partnership: Collaborating with team members to address challenges in community engagement or design approval processes.

📝 Enhancement Note: The company likely values a proactive, organized, and customer-centric approach to GTM operations, emphasizing the importance of clear communication and efficient process execution in building relationships and driving project success.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Diverse Stakeholder Dynamics: Effectively managing differing opinions, priorities, and communication styles among various community boards and residents.
• Translating Technical Complexity: Consistently simplifying intricate fiber design concepts for non-technical audiences without losing critical information.
• Balancing Project Demands: Juggling multiple community engagements, design reviews, and presentation schedules while maintaining high quality and timely follow-up.
• Securing Property Approvals: Overcoming potential resistance or bureaucratic hurdles in obtaining necessary permissions from community associations.
• Travel Requirements: Managing travel logistics and time effectively to cover assigned markets and attend necessary on-site meetings.

Learning & Development Opportunities:

• Advanced Presentation Skills: Opportunities to hone public speaking and persuasive communication techniques for executive and community-level audiences.
• Telecommunications Industry Knowledge: Deepening understanding of fiber optic network design, deployment technologies, and industry best practices.
• Negotiation and Diplomacy: Developing skills in negotiation and conflict resolution through direct engagement with community stakeholders.
• Process Improvement: Contributing to the refinement of community engagement and approval workflows for increased efficiency and success rates.

📝 Enhancement Note: The challenges are primarily related to the interpersonal and process-management aspects of the role, offering significant opportunities for professional growth in communication, negotiation, and project coordination within the telecom sector.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you approach engaging a new HOA board for the first time to present a fiber deployment plan? What information would be critical, and what potential objections would you anticipate?" (Focus on your structured approach, research, and proactive problem-solving.)
• Collaboration & Stakeholder Management: "Describe a time you had to explain a complex technical issue to a non-technical audience. How did you ensure they understood, and what was the outcome?" (Highlight your communication clarity and ability to adapt your message.) "How do you manage conflicting feedback from different stakeholders on a project?" (Showcase your process for synthesizing input and driving consensus.)
• Problem-Solving: "Imagine a community is hesitant about FTTH deployment due to perceived disruption. How would you address their concerns and build confidence?" (Focus on empathy, clear communication of benefits, and demonstrating mitigation strategies for disruption.)

Company & Culture Questions:

• Research Tillman Fiber LLC's mission, values, and any public information about their network expansion plans.
• Understand their position in the telecom market and what differentiates them.
• Prepare to discuss how your bilingual skills and community engagement experience align with their operational needs in diverse markets like Miami.
• Think about how you contribute to a collaborative team environment and what your ideal team dynamic looks like.

Portfolio Presentation Strategy:

• Concise Case Studies: Select 2-3 key projects that best demonstrate your ability to manage community engagement and drive design approvals. For each, clearly outline the challenge, your actions (including presentations and communication), and the results (approvals secured, timelines met, positive stakeholder feedback).
• Visual Aids: If possible, use anonymized examples of presentation slides or process flowcharts to illustrate your work.
• Highlight Bilingual Impact: Explicitly mention how your Spanish proficiency facilitated engagement and success in specific instances.
• Quantify Achievements: Whenever possible, use metrics (e.g., "presented to 15+ HOAs," "secured approvals for X communities," "reduced feedback loop time by Y%").
• Focus on Process: Explain your systematic approach to managing documentation, CRM updates, and stakeholder follow-up.

📝 Enhancement Note: Interview preparation should heavily emphasize your ability to articulate processes, communicate technical information clearly, and demonstrate successful stakeholder management, particularly in a bilingual context, aligning with the role's core GTM operational functions.

📌 Application Steps

To apply for this Community Design Manager position:

• Submit your application through the provided link on the recruiting portal.
• Tailor Your Resume: Highlight your 3-5 years of telecom/FTTH experience, bilingual (English/Spanish) proficiency, and specific achievements in community engagement, presentations, and project coordination. Use keywords from the job description.
• Prepare Your Portfolio: Gather examples of successful presentations, documentation samples, or case studies that showcase your ability to interpret designs, manage stakeholders, and drive approvals. If formal portfolio pieces aren't available, prepare detailed descriptions of relevant experiences.
• Practice Your Pitch: Rehearse how you would present your qualifications, focusing on your bilingual communication skills, technical interpretation abilities, and stakeholder management experience. Be ready to walk through a portfolio example.
• Research Tillman Fiber: Familiarize yourself with the company's services, market presence, and any recent news to demonstrate genuine interest and understanding of their business objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions to provide a comprehensive view for operations professionals. All details, especially regarding salary, benefits, and specific team dynamics, should be verified directly with Tillman Fiber LLC during the application and interview process.