Cluster Graphic Designer

📍 Job Overview

Job Title: Cluster Graphic Designer Company: Careers at Marriott Location: Amman, Jordan Job Type: Full time Category: Marketing Operations / Graphic Design Date Posted: August 17, 2025 Experience Level: Entry Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• Design and execute visual assets that promote brand awareness for Marriott's vacation club properties, focusing on driving sales and guest loyalty.
• Implement effective sales techniques through compelling visual communication to maximize revenue and secure preview package sales/tours.
• Manage general office duties to support Sales & Marketing efforts, ensuring smooth operations and efficient communication flow.
• Uphold company policies and client confidentiality, maintaining a professional demeanor and high standards of service in all interactions.
• Contribute to team goals by providing support, fostering positive relationships, and ensuring quality expectations are met across marketing initiatives.

📝 Enhancement Note: While the title is "Cluster Graphic Designer," the provided description centers heavily on sales support, customer interaction, and administrative tasks, rather than core graphic design responsibilities. This suggests the role may be a hybrid, with a focus on sales enablement through visual materials and direct guest interaction, rather than pure design execution. The "Graphic Designer" aspect might refer to conceptualizing or guiding visual content for sales materials rather than hands-on design work.

📈 Primary Responsibilities

• Develop and implement visual strategies that enhance brand image and promote Marriott's vacation club properties to potential owners.
• Utilize persuasive design principles and sales techniques to encourage guests to purchase or schedule preview package sales/tours.
• Clearly articulate the details and eligibility requirements for sales presentations and tours to potential clients.
• Verify prospective owner eligibility for preview package sales/tours before confirming appointments for Marriott vacation club properties.
• Distribute complimentaries and rewards to guests as tokens of appreciation for their patronage, enhancing guest loyalty and satisfaction.
• Perform essential general office duties to support the Sales & Marketing departments, including filing, emailing, typing, and faxing.
• Accurately and legibly receive, record, and relay messages to ensure effective internal and external communication.
• Assist management in training, evaluating, counseling, motivating, and coaching sales and support staff, acting as a role model.
• Ensure adherence to all company policies, procedures, and quality expectations, maintaining a professional appearance and confidentiality.
• Foster positive working relationships with colleagues and support team members to achieve common objectives.

📝 Enhancement Note: The primary responsibilities heavily lean towards customer-facing sales support and administrative functions, with a strong emphasis on guest interaction and revenue generation through sales presentations. The graphic design component is implied through the need to "promote awareness of brand image" and "use sales techniques," suggesting visual communication is a tool for sales, rather than the core output of the role.

🎓 Skills & Qualifications

Education: High school diploma or G.E.D. equivalent.

Experience: At least 1 year of related work experience in a customer-facing or sales support role.

Required Skills:

• Sales Techniques: Ability to engage potential clients and guide them towards sales presentations and tours.
• Customer Service Excellence: Proven ability to deliver exceptional guest service, acknowledge guests, and address their needs proactively.
• Communication Proficiency: Excellent verbal and written communication skills for interacting with guests, relaying messages, and performing office duties.
• Brand Promotion: Aptitude for promoting brand image and conveying property benefits effectively.
• Office Administration: Competence in performing general office duties such as filing, typing, and managing correspondence.
• Confidentiality Management: Strict adherence to maintaining the privacy and security of guest and company information.
• Professional Presentation: Maintaining a clean, professional uniform and personal appearance.
• Relationship Building: Ability to develop and maintain positive working relationships with colleagues and guests.
• Problem Solving Aptitude: Addressing guest concerns and operational issues effectively.
• Attention to Detail: Ensuring accuracy in message relay, data entry, and guest verification processes.

Preferred Skills:

• Marketing Support: Familiarity with marketing collateral and how visual elements support sales initiatives.
• Sales Coordination: Experience in scheduling appointments and managing client follow-ups.
• Guest Engagement: Skills in determining and providing appropriate guest complimentaries.
• Team Collaboration: Demonstrated ability to support team goals and work effectively in a collaborative environment.
• Basic Design Software Familiarity: While not explicitly required, a basic understanding of design principles or software could be beneficial for conceptualizing visual needs.

📝 Enhancement Note: The required skills are heavily weighted towards sales support, customer service, and administrative functions. The "Graphic Designer" title implies a need for visual communication skills, but the responsibilities focus more on using these skills in a sales context rather than creating them. An applicant with a strong foundation in customer interaction and sales support, coupled with an eye for visual presentation, would be a strong candidate.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of customer interaction and problem-solving scenarios, demonstrating effective communication and guest satisfaction.
• Include documentation of administrative tasks performed, highlighting efficiency, organization, and accuracy.
• Present any visual materials or concepts used to support sales efforts or promote brand awareness, even if not directly designed by the applicant.
• Demonstrate an understanding of process optimization in administrative or customer service workflows.
• Provide evidence of maintaining confidentiality and adhering to company procedures.

Process Documentation:

• Describe a typical process for managing guest inquiries and scheduling sales tours, emphasizing efficiency and accuracy.
• Detail a process for handling guest feedback or complaints, including escalation and resolution steps.
• Outline a method for organizing and managing office administrative tasks to ensure smooth departmental operations.

📝 Enhancement Note: Given the role's described responsibilities, a traditional graphic design portfolio might be less critical than demonstrating strong process management, customer service execution, and an understanding of how visual elements support sales. The portfolio should focus on tangible examples of operational efficiency, client interaction success, and any contribution to visual sales enablement.

💵 Compensation & Benefits

Salary Range: Based on industry standards for entry-level customer service and sales support roles in Amman, Jordan, with potential for commissions or bonuses tied to sales performance. A realistic range for an entry-level position of this nature in Amman would be approximately JOD 400 - JOD 650 per month.

Benefits:

• Health and Wellness: Access to medical insurance and wellness programs as per Marriott's global standards.
• Paid Time Off: Comprehensive vacation, sick leave, and public holiday entitlements.
• Employee Discounts: Generous discounts on hotel stays, dining, and other Marriott services worldwide.
• Training and Development: Opportunities for skill enhancement, cross-training, and career advancement within the Marriott brand.
• Sales Incentives: Potential for performance-based bonuses or commissions tied to successful sales and tour conversions.
• Retirement Contributions: Participation in company-sponsored retirement or pension plans.

Working Hours: Standard full-time hours, likely around 40 hours per week. Flexibility may be required to accommodate business needs, including potential weekend or evening shifts depending on sales tour schedules and operational demands.

📝 Enhancement Note: Salary is estimated based on entry-level roles in the hospitality and sales support sector in Amman, Jordan. Actual compensation may vary based on specific experience, performance during the interview process, and any commission structures not explicitly detailed.

🎯 Team & Company Context

🏢 Company Culture

Industry: Hospitality (Hotels & Resorts), with a focus on Vacation Ownership/Club Sales. Company Size: Marriott International is a global leader in the hospitality industry, employing hundreds of thousands of associates worldwide. This specific role is likely within a cluster of properties or a dedicated sales office in Amman. Founded: Marriott Corporation was founded in 1927, with a long-standing history of service excellence and brand development.

Team Structure:

• The role likely reports to a Sales Manager or Cluster Sales Manager responsible for overseeing sales operations across multiple properties or a specific region.
• The team would comprise other sales executives, marketing coordinators, and administrative support staff, fostering a collaborative sales environment.
• Cross-functional collaboration is expected with hotel operations, guest services, and potentially marketing departments to ensure seamless guest experiences and sales conversions.

Methodology:

• Sales efforts are driven by performance metrics, aiming to maximize revenue and occupancy through effective sales techniques and guest engagement.
• Emphasis on data-driven insights to understand customer behavior and tailor sales approaches for preview package sales and tours.
• Workflow planning and optimization are crucial for managing sales pipelines, scheduling appointments, and ensuring efficient administrative support.
• Automation and efficiency are likely employed in CRM systems for customer tracking and communication, as well as in managing office administrative tasks.

Company Website: www.marriott.com / careers.marriott.com

📝 Enhancement Note: Marriott is known for its strong service culture and associate development programs. The emphasis on "Guarantee of Fair Treatment/Open Door Policy" highlights a commitment to employee welfare and open communication. The global scale of Marriott means opportunities for diverse experiences and career growth are significant.

📈 Career & Growth Analysis

Operations Career Level: This position is at an entry-level or junior associate level within the sales and marketing support function. It provides foundational experience in customer interaction, sales processes, and administrative operations within the hospitality industry.

Reporting Structure: The Cluster Graphic Designer would typically report to a Sales Manager or a Cluster Sales Manager, who oversees the sales performance and operational efficiency of a group of properties or a sales division.

Operations Impact: The role directly impacts revenue generation by driving preview package sales and tours and indirectly supports brand perception through professional guest interactions and administrative efficiency. Effective execution contributes to overall sales team productivity and guest satisfaction, crucial for the success of Marriott's vacation club offerings.

Growth Opportunities:

• Sales Specialization: Progression into roles like Sales Executive, Senior Sales Executive, or Vacation Ownership Specialist, focusing on direct sales and client relationship management.
• Operations Management: Advancement into Sales Administration Lead, Sales Operations Coordinator, or even Assistant Sales Manager roles, managing operational aspects of the sales team.
• Marketing Support: Transition to Marketing Coordinator or similar roles, leveraging an understanding of visual communication and sales support to contribute more broadly to marketing initiatives.
• Cross-Departmental Mobility: Opportunities to move into guest services, front desk management, or other operational departments within the Marriott portfolio.
• Leadership Development: Participation in Marriott's leadership training programs, preparing for management and supervisory roles within the organization.

📝 Enhancement Note: Marriott actively promotes internal mobility and career development. This role serves as a strong entry point into the sales and marketing operations of the hospitality sector, offering clear pathways for advancement based on performance and demonstrated skills in customer engagement and operational support.

🌐 Work Environment

Office Type: This is an on-site role, likely within a sales office or administrative hub connected to Marriott's vacation club properties in Amman. The environment would be professional and business-oriented, geared towards sales and customer interaction. Office Location(s): Amman, Jordan. Specific location details would be provided upon application or interview.

Workspace Context:

• The workspace would likely be an office setting with standard business amenities, including desks, computers, phones, and access to office supplies.
• Collaboration would occur within the sales and marketing team, involving regular interaction with colleagues and supervisors.
• Access to necessary tools for administrative tasks, communication (phone systems, email), and potentially basic visual concept development would be provided.

Work Schedule: Standard full-time hours, expected to be around 40 hours per week. Flexibility may be required to align with sales tour schedules, which can include evenings and weekends.

📝 Enhancement Note: The on-site requirement emphasizes the importance of direct team collaboration, face-to-face guest interactions, and a structured work environment conducive to sales support and administrative duties.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or a hiring manager will review applications and resumes for basic qualifications.
• First Interview: Typically a phone or video call with a hiring manager to assess communication skills, relevant experience, and cultural fit. Expect questions about customer service, sales support, and problem-solving.
• Second Interview/Assessment: May involve a more in-depth discussion, potentially including a scenario-based assessment or a brief presentation on how they would handle a specific guest interaction or administrative task. This stage might also gauge understanding of visual appeal for sales.
• Final Interview: Could be with a senior manager or department head to confirm suitability and discuss career aspirations.

Portfolio Review Tips:

• If a "graphic designer" portfolio is expected, focus on any visual elements created that supported sales or marketing efforts (e.g., flyers, social media posts, concept boards for promotions).
• If no formal design portfolio is available, prepare examples of well-organized documents, professional email communications, or any visual aids used in previous roles to demonstrate attention to detail and communication clarity.
• Be ready to discuss how you approach problem-solving and customer service, providing specific examples from past experiences.
• Highlight any experience in administrative tasks, emphasizing efficiency and organizational skills.

Challenge Preparation:

• Prepare to answer situational questions related to customer service, handling difficult guests, and managing administrative tasks.
• Think about how you can present yourself professionally and articulate your understanding of brand promotion and sales support.
• Be ready to discuss your motivations for working in sales and hospitality, and why you are interested in Marriott.

📝 Enhancement Note: While the title suggests graphic design, the interview and portfolio expectations will likely prioritize customer service, sales support acumen, and administrative efficiency. Applicants should prepare to demonstrate these core competencies, with any visual or design-related experience serving as a supplementary strength.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Likely a proprietary Marriott system or a common CRM like Salesforce, used for managing leads, tracking sales activities, and scheduling tours. Proficiency in data entry and CRM navigation is key.
• Microsoft Office Suite: Essential for general office duties, including Word for typing, Excel for basic data management, and Outlook for email and calendar management.
• Communication Platforms: Internal communication tools, phone systems, and potentially video conferencing software.

Analytics & Reporting:

• While not a primary analyst role, understanding basic reporting from CRM systems to track personal or team sales performance might be required.

CRM & Automation:

• Effective use of the CRM is paramount for lead management and sales process tracking. Automation might be present in email outreach or lead scoring, requiring familiarity with system workflows.

📝 Enhancement Note: Proficiency in standard office software and a willingness to learn proprietary CRM systems are critical. The role requires comfort with technology used for customer management and administrative support.

👥 Team Culture & Values

Operations Values:

• Service Excellence: A core value at Marriott, emphasizing exceeding guest expectations in every interaction.
• Integrity: Upholding ethical standards in all business dealings and maintaining guest confidentiality.
• Teamwork: Collaborating effectively with colleagues to achieve shared goals and support team success.
• Commitment to People: Valuing associates, fostering a supportive environment, and adhering to fair treatment policies.
• Drive for Results: Focusing on achieving sales targets and contributing to the company's revenue goals.

Collaboration Style:

• The team likely operates with a collaborative approach, where members support each other’s sales efforts and administrative tasks.
• Open communication and feedback are encouraged to improve processes and guest experiences.
• Cross-functional collaboration with other hotel departments is essential for providing a seamless experience to potential owners.

📝 Enhancement Note: Marriott's culture is deeply rooted in service and people. Candidates should demonstrate an alignment with these values, showing a genuine passion for hospitality and a commitment to teamwork and ethical conduct.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Administrative Duties: Effectively managing both direct sales support activities and general office tasks can be demanding.
• Meeting Sales Targets: The pressure to achieve sales goals and drive revenue in a competitive market.
• Handling Diverse Guest Needs: Catering to a wide range of guest expectations and managing potentially challenging customer interactions.
• Adapting to Dynamic Schedules: Flexibility required to adapt to changing business needs and sales tour schedules.

Learning & Development Opportunities:

• Sales Training: Access to Marriott's extensive sales training programs to hone negotiation, closing, and customer engagement skills.
• Customer Service Enhancement: Opportunities to develop advanced customer service techniques and build strong guest relationships.
• Operational Process Improvement: Learning to identify and implement efficiencies in administrative and sales support processes.
• Industry Exposure: Gaining valuable experience in the global hospitality and vacation ownership sector.

📝 Enhancement Note: This role offers a solid entry point into the hospitality industry with structured learning and development paths. Challenges are typical of sales support roles, providing opportunities to build resilience and refine essential business skills.

💡 Interview Preparation

Strategy Questions:

• Sales & Customer Service: Prepare to discuss your approach to engaging potential clients, handling objections, and ensuring customer satisfaction. Use the STAR method (Situation, Task, Action, Result) for examples.
• Brand Promotion: Explain how you would visually represent a brand like Marriott's vacation club to attract potential buyers.
• Problem Solving: Be ready to describe a time you resolved a customer issue or improved an administrative process.
• Teamwork: Discuss your experience working in a team environment and how you contribute to collective success.

Company & Culture Questions:

• Research Marriott's values, history, and current initiatives. Understand their commitment to service and associate well-being.
• Be prepared to articulate why you are interested in Marriott and specifically this role, linking your skills to their mission.
• Consider how your personal values align with Marriott's stated values of service, integrity, and teamwork.

Portfolio Presentation Strategy:

• If you have any visual work that supported sales or marketing, prepare to present it concisely, explaining your role and the impact.
• For administrative tasks, focus on demonstrating organization, efficiency, and accuracy. Highlight any process improvements you've implemented.
• Be ready to walk through your resume and elaborate on key experiences, emphasizing achievements and transferable skills relevant to sales support and operations.

📝 Enhancement Note: Emphasize your customer-centric approach, your ability to support sales objectives through effective communication and organization, and your enthusiasm for the hospitality industry and the Marriott brand.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Oracle Cloud portal link.
• Resume Optimization: Tailor your resume to highlight customer service experience, any sales support responsibilities, administrative skills, and proficiency with office software. Quantify achievements whenever possible (e.g., "improved response time by X%," "assisted in Y sales tours per week").
• Portfolio Curation: If you have any visual materials (e.g., flyers, presentations, organized documents), prepare them for potential review, focusing on clarity, professionalism, and any impact they had.
• Interview Practice: Rehearse answers to common customer service, sales support, and administrative questions. Practice articulating your work experience using the STAR method.
• Company Research: Thoroughly research Marriott International, its brands (especially Vacation Club), and its commitment to service and associates. Understand the company's mission and values to demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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