Closet Design Consultant

📍 Job Overview

Job Title: Closet Design Consultant Company: Victory Closets (Recruited by Team Builder Recruiting) Location: Brownstown, PA (Serving Lancaster, York, Lebanon, Dauphin, and Cumberland counties) Job Type: Full-time Category: Sales & Design Operations Date Posted: August 14, 2025 Experience Level: Entry-Level to Junior (0-2 years) Remote Status: On-site (Client visits required)

🚀 Role Summary

• This role is central to the client engagement and sales process, focusing on understanding customer needs and translating them into executable custom closet designs.
• It requires a blend of sales acumen, design sensibility, and strong client-facing communication skills to drive revenue and customer satisfaction.
• The consultant acts as a key liaison between the client, design software, and the production/installation teams, ensuring seamless project execution.
• Success in this position hinges on the ability to effectively manage client relationships, create compelling proposals, and contribute to a collaborative, growth-oriented team environment.

📝 Enhancement Note: While the raw job description does not explicitly fall under a typical "Revenue Operations" or "Sales Operations" umbrella, the core functions of client consultation, design, proposal generation, and coordination with production/installation teams align with the operational aspects of a sales-driven, project-based business. The role requires operational efficiency in managing client interactions and project lifecycles.

📈 Primary Responsibilities

• Conduct in-home or virtual consultations with clients to thoroughly understand their organizational needs, spatial requirements, and aesthetic preferences.
• Utilize company-approved design software to create functional, attractive, and personalized custom closet solutions, optimizing for space utilization and client vision.
• Develop detailed and accurate project proposals, including precise pricing and all necessary specifications, ensuring clarity and client comprehension.
• Effectively present design concepts and proposals to clients, articulating the value proposition and ensuring client buy-in and excitement.
• Collaborate closely with the production and installation teams to facilitate accurate order fulfillment and ensure timely, high-quality project completion.
• Maintain meticulous and up-to-date records of client interactions, design specifications, sales progress, and project details within company systems (CRM).
• Participate in relevant trade shows and promotional events to showcase product offerings and generate new client leads.
• Perform post-project follow-ups with clients to address any outstanding questions and ensure overall satisfaction with the delivered solution.
• Engage in weekly team meetings to provide project updates, share insights, and contribute to collective problem-solving and idea generation.
• Manage a flexible work schedule, accommodating occasional evening or weekend client meetings to maximize client accessibility and service.
• Execute travel within defined service areas (Lancaster, York, Lebanon, Dauphin, and Cumberland counties) to meet with clients.

📝 Enhancement Note: The responsibilities emphasize client-facing activities and design execution. For an operations-focused evaluation, the key operational aspects are: accurate client needs assessment (data gathering), efficient design software utilization (process execution), clear proposal generation (process documentation), and seamless handover to production/installation (workflow management).

🎓 Skills & Qualifications

Education: No specific degree is mandated, suggesting a focus on practical skills and experience over formal education.

Experience: A minimum of one year of experience in sales or customer service is required. Prior design experience and a foundational understanding of spatial planning and design principles are highly preferred.

Required Skills:

• Sales & Customer Service: Proven ability to engage with customers, understand their needs, and drive sales from initial contact to closing.
• Client Consultation: Skill in conducting needs assessments, gathering requirements, and building rapport with clients during in-home or virtual meetings.
• Measurement Accuracy: Proficiency in taking precise measurements of client spaces to ensure accurate design and material estimation.
• Communication Proficiency: Excellent verbal and written communication skills for client interactions, proposal presentations, and internal team collaboration.
• Problem-Solving: Ability to identify client challenges and creatively propose effective design solutions that meet both functional and aesthetic needs.
• Tech Savvy: Competence with Microsoft Word and Excel, and a demonstrated ability to quickly learn and utilize CRM tools and company-specific design software.
• Teamwork & Collaboration: A humble, hungry, and smart approach to working effectively with colleagues, leadership, and other departments.

Preferred Skills:

• Design Software Proficiency: Experience with 3D modeling or CAD software, particularly those used in interior design or closet organization.
• Spatial Planning: Knowledge of principles related to optimizing space utilization, flow, and ergonomics in residential environments.
• Interior Design Principles: Familiarity with color theory, material selection, and aesthetic trends relevant to home interiors.
• CRM System Experience: Prior experience with customer relationship management software for tracking leads, clients, and sales pipelines.

📝 Enhancement Note: The emphasis on "Humble, Hungry, Smart" and "culture fit is the top priority" suggests that soft skills and a positive attitude are weighted heavily, particularly for an entry-level role. This implies a need for candidates to demonstrate coachability and a proactive learning mindset.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design Case Studies: Examples of past closet or organizational space designs, showcasing an understanding of client needs, spatial optimization, and aesthetic appeal.
• Sales Process Examples: Documentation or descriptions of how leads were managed, client consultations conducted, and sales closed, highlighting communication and negotiation skills.
• Measurement Accuracy Evidence: While direct evidence might be difficult, candidates should be prepared to discuss their methodology for ensuring precise measurements.
• Software Proficiency Demonstration: Be ready to discuss familiarity with design software and CRM tools, potentially through examples of personal projects or past work.

Process Documentation:

• Client Interaction Workflows: Candidates should be able to articulate their approach to managing client interactions from initial contact through project completion.
• Design Creation Process: A clear understanding of the steps involved in translating client requirements into a tangible design plan using software.
• Sales Cycle Management: Familiarity with tracking sales progress, managing follow-ups, and closing deals efficiently.

📝 Enhancement Note: Given the entry-level nature and focus on culture, a formal "portfolio" might not be strictly required in the traditional sense. However, candidates are expected to demonstrate their skills through their resume, interview responses, and potentially by discussing past projects or hypothetical design scenarios. Emphasis will be on their process thinking and ability to learn the company's specific systems.

💵 Compensation & Benefits

Salary Range: $50,000 - $75,000 per year (Total Compensation). This range likely includes base salary plus commission or bonuses tied to sales performance.

Benefits:

• Health & Wellness: Vision insurance, Life insurance.
• Retirement Savings: Simple IRA with employer match, indicating a commitment to long-term employee financial well-being.
• Paid Time Off: Paid holidays and PTO (Paid Time Off), providing work-life balance and time for rest and rejuvenation.
• Performance Incentives: Year-end bonus, recognizing contributions and company success.
• Work-Related Expenses: Mileage reimbursement for travel to client sites, and company attire, reducing out-of-pocket expenses for employees.

Working Hours: Full-time, typically 40 hours per week, with flexibility for occasional evening or weekend client meetings as client needs dictate. This flexibility is key for a client-facing sales role.

📝 Enhancement Note: The salary range is competitive for a role with 0-2 years of experience, especially when considering the total compensation which likely includes performance-based incentives. The benefits package is comprehensive for a small to medium-sized business, demonstrating investment in employee well-being and financial security. The flexibility in working hours is a common characteristic of sales and client-facing roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Custom Home Improvement / Interior Design / Organization Solutions. Victory Closets operates within the home services sector, focusing on creating functional and aesthetically pleasing custom closet systems.

Company Size: As part of "Kitchens by Eileen" and recruited by "Team Builder Recruiting," Victory Closets is likely a growing, potentially small to medium-sized business. This size often fosters a close-knit, collaborative environment where individual contributions are highly visible.

Founded: Victory Closets is described as an "expanding business," suggesting it has established operations and is actively pursuing growth. The mention of "faith-based employer" indicates core values centered around integrity, community, and ethical practices, which influences decision-making and employee interactions.

Team Structure:

• The Closet Design Consultant will likely report to a Sales Manager, Showroom Manager, or potentially directly to the owners, given the company's size and leadership style.
• The team structure would involve collaboration with design, sales, production, and installation departments.
• Cross-functional collaboration is essential, requiring effective communication and coordination with individuals responsible for manufacturing and fitting the custom closets.

Methodology:

• Data Analysis: While not a heavy data analysis role, success relies on analyzing client needs, space measurements, and sales performance data to inform design choices and business development.
• Workflow Planning: Efficiently managing the client journey from initial contact, design, proposal, to handover to production requires structured workflow planning.
• Automation & Efficiency: Utilizing CRM and design software streamlines processes, improves accuracy, and enhances client experience.

Company Website: Victory Closets operates within the Kitchens by Eileen showroom, suggesting a potential synergy or shared operational space and customer base.

📝 Enhancement Note: The "culture-first" and "people-first leadership" emphasis, combined with "faith-based employer" values, suggests a supportive and ethical work environment. Candidates should be prepared to align with these values, demonstrating teamwork, respect, and a commitment to quality and client satisfaction.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an early career stage (0-2 years experience), serving as a foundational role in client-facing sales and design operations. It's an opportunity to learn the intricacies of custom product sales and project management.

Reporting Structure: The Closet Design Consultant will likely report to a Sales Manager or directly to company ownership, receiving guidance and mentorship on sales techniques, design principles, and operational processes.

Operations Impact: The consultant directly impacts revenue through sales conversions and customer satisfaction, which drives repeat business and referrals. Their ability to create accurate designs and clear proposals also impacts production efficiency and minimizes costly errors or rework.

Growth Opportunities:

• Senior Design Consultant: With proven success in sales and design, progression to a senior role with more complex projects or client portfolios is possible.
• Sales Management: Opportunities may arise to move into a sales leadership role, managing a team of consultants and overseeing sales operations.
• Operations Management: Potential to transition into a role focused on optimizing the end-to-end client and project management processes, including production and installation coordination.
• Skill Specialization: Deepening expertise in specific design software, advanced spatial planning techniques, or client relationship management.

📝 Enhancement Note: The company's "growth-minded" nature and expansion plans suggest a strong potential for career advancement. Candidates demonstrating strong performance, a commitment to learning, and alignment with company values are likely to find pathways for professional development within the organization.

🌐 Work Environment

Office Type: The role involves client visits to their homes or virtual meetings, but the primary operational base is likely within the "Kitchens by Eileen" showroom. This suggests a professional, retail-like environment that also serves as a design hub.

Office Location(s): The main operational base is in the Brownstown, PA area, with client service extending across several counties in Central Pennsylvania.

Workspace Context:

• The showroom environment likely offers a collaborative space for team meetings, design discussions, and client interactions.
• Access to design software and potentially sample materials within the showroom would be standard.
• Client visits require adaptability to various home environments and the ability to work independently on-site.

Work Schedule: A flexible Monday-Friday schedule is offered, with the understanding that occasional evening or weekend client meetings may be necessary to accommodate client availability. This requires strong personal time management and scheduling skills.

📝 Enhancement Note: The blend of showroom work and client-site visits means candidates need to be comfortable in both professional office settings and residential environments, adapting their approach as needed. This dynamic work structure is common in sales and design roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of resumes and potentially a brief phone or video screening to assess basic qualifications, communication skills, and cultural fit. Candidates should highlight sales achievements and any design-related experience.
• First Interview: May involve meeting with a hiring manager or owner to discuss experience, motivations, and understanding of the role. Behavioral questions ("Tell me about a time...") are common, focusing on customer service, problem-solving, and teamwork.
• Skills Assessment/Design Challenge: Candidates might be asked to present a hypothetical design for a given space, or discuss their design process. This assesses design thinking and communication skills.
• Final Interview: Potentially with senior leadership or owners to confirm cultural alignment and suitability for the team.

Portfolio Review Tips:

• Highlight Client-Centricity: Showcase projects where client needs were paramount and effectively addressed.
• Demonstrate Design Rationale: For any design examples, explain the thinking behind the choices made (e.g., why a specific layout or material was selected).
• Quantify Achievements: If possible, use metrics to illustrate sales success (e.g., conversion rates, average deal size) or customer satisfaction.
• Showcase Problem-Solving: Be ready to discuss challenges encountered in past roles (sales, customer service, or design) and how they were overcome.

Challenge Preparation:

• Design Scenario: Prepare to discuss how you would approach designing a closet for a hypothetical client with specific needs (e.g., limited space, specific storage requirements, budget constraints).
• Sales Pitch Practice: Think about how you would present a design proposal to a client, emphasizing benefits and addressing potential objections.
• Measurement Strategy: Be prepared to explain your methodical approach to taking accurate measurements in a client's home.

📝 Enhancement Note: The emphasis on "culture fit" and training the "right person" suggests the interview process will heavily scrutinize personality, attitude, and coachability, alongside practical skills. Candidates should prepare to articulate their understanding of the company's values and how they embody them.

🛠 Tools & Technology Stack

Primary Tools:

• Design Software: Company-specific software for creating custom closet designs. Candidates are expected to be proficient in learning new software.
• CRM System: For client relationship management, lead tracking, sales pipeline management, and record-keeping. Familiarity with common CRM platforms is beneficial.
• Microsoft Office Suite: Proficiency in Word (for proposals, documentation) and Excel (for data tracking, basic analysis) is essential.

Analytics & Reporting:

• While not a primary analytics role, understanding how to interpret sales data and client feedback is important for personal performance tracking and contributing to team discussions.

CRM & Automation:

• The company likely uses CRM for sales process automation and client communication tracking. Candidates should be comfortable with digital tools for managing their workflow.

📝 Enhancement Note: Specific design software names are not provided, but candidates with experience in similar 3D modeling or interior design visualization tools will have a transferable skillset. The ability to adapt to new technology is a key requirement, especially for learning the company's proprietary systems.

👥 Team Culture & Values

Operations Values:

• Collaboration: A strong emphasis on teamwork and mutual support, essential for coordinating with production and installation.
• Client Focus: Prioritizing client needs, satisfaction, and delivering high-quality, functional designs.
• Integrity & Ethics: As a faith-based employer, honesty, transparency, and ethical conduct are core values.
• Continuous Improvement: A growth mindset and willingness to learn, adapt, and improve processes and skills.
• Quality Craftsmanship: Commitment to delivering well-designed and well-executed custom solutions.

Collaboration Style:

• Cross-functional Integration: Close working relationships with production and installation teams are critical for project success. Effective communication and coordination are key.
• Feedback Exchange: An open environment where feedback is shared constructively among team members and leadership to drive improvements.
• Knowledge Sharing: Team members are encouraged to share insights, best practices, and innovative ideas to enhance the client experience and operational efficiency.

📝 Enhancement Note: Candidates should clearly articulate how their personal values align with the company's stated values, particularly regarding teamwork, integrity, and client service. Demonstrating a proactive and supportive approach to collaboration will be crucial.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Client Needs with Design Constraints: Effectively managing client expectations while creating designs that are feasible, functional, and within budget.
• Managing a Flexible Schedule: Juggling client appointments across different locations and times requires strong organizational and time-management skills.
• Learning New Systems: Quickly mastering the company's design software and CRM tools to maintain efficiency.
• Sales Target Achievement: Consistently meeting or exceeding sales goals in a competitive market.

Learning & Development Opportunities:

• Sales Training: Comprehensive training on sales methodologies, negotiation techniques, and client engagement strategies.
• Design Skill Enhancement: Opportunities to refine spatial planning and design skills through hands-on experience and potential workshops.
• Product Knowledge: In-depth understanding of closet systems, materials, and organizational solutions.
• Mentorship: Guidance from experienced leadership and team members to foster professional growth.

📝 Enhancement Note: The company's stated commitment to training the "right person" and its "growth-minded" nature suggest that challenges will be viewed as opportunities for development. Candidates who embrace learning and proactively seek solutions will thrive.

💡 Interview Preparation

Strategy Questions:

• Client Needs Assessment: "Describe your process for understanding a client's needs during an initial consultation. How do you uncover their true requirements beyond what they initially state?" (Focus on active listening, probing questions, and empathy).
• Design Presentation: "How would you present a closet design to a client who is hesitant or has specific aesthetic preferences that might conflict with functionality?" (Focus on clear communication, value articulation, and collaborative problem-solving).
• Sales Approach: "Tell me about a time you successfully persuaded a customer to purchase a product or service. What was your strategy, and what was the outcome?" (Focus on understanding customer needs, highlighting benefits, and overcoming objections).
• Teamwork: "Describe a situation where you had to collaborate with a team member from a different department to achieve a common goal. What was your role, and how did you ensure smooth coordination?" (Focus on communication, shared responsibility, and conflict resolution).
• Problem Solving: "Imagine a client is unhappy with their final closet installation. How would you handle this situation to ensure customer satisfaction and protect the company's reputation?" (Focus on empathy, investigation, and solution-oriented approaches).

Company & Culture Questions:

• "What appeals to you about Victory Closets' culture, particularly our faith-based approach and emphasis on teamwork?" (Prepare to connect your values to theirs).
• "How do you stay organized and manage your time effectively when you have multiple client appointments and tasks to juggle?" (Focus on personal systems, prioritization, and time management).
• "What are your career aspirations, and how do you see this role contributing to your long-term professional development?" (Demonstrate ambition and a clear understanding of growth paths).

Portfolio Presentation Strategy:

• Concise & Impactful: If presenting designs or sales examples, keep explanations brief and highlight key achievements or design rationale.
• Focus on Process: Explain how you achieved results, not just what the results were. Emphasize your methodology for client engagement, design, and sales.
• Showcase Soft Skills: Use examples to demonstrate communication, problem-solving, and teamwork abilities.
• Enthusiasm for Design: Convey genuine passion for creating functional and beautiful spaces.

📝 Enhancement Note: Be prepared to discuss your understanding of interior design principles, even if you have limited formal experience. Researching common closet design trends and organizational solutions can be beneficial. The interview will likely assess your potential to learn and grow within the company.

📌 Application Steps

To apply for this operations position:

• Submit your resume in PDF or Word format through the provided job posting link.
• Portfolio Customization: Prepare to discuss any past projects (even personal ones) that showcase your design thinking, organizational skills, or customer service achievements. If you have design software experience, be ready to mention the tools you've used.
• Resume Optimization: Tailor your resume to highlight any sales, customer service, measurement, or design-related experience. Use keywords from the job description like "client consultation," "sales," "design," "spatial planning," and "customer service." Quantify achievements whenever possible.
• Interview Preparation: Practice answering common behavioral and situational interview questions, focusing on demonstrating your understanding of the role's responsibilities, your problem-solving abilities, and your fit with the company culture. Prepare to articulate your design process and sales approach.
• Company Research: Visit the Kitchens by Eileen website to understand their overall brand and offerings, and research Team Builder Recruiting to understand their placement philosophy. This demonstrates initiative and genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.