Charm Security-Lead Product Designer

📍 Job Overview

Job Title: Lead Product Designer
Company: Team8
Location: Tel Aviv, Israel
Job Type: Full-time
Category: Product Design / UX/UI
Date Posted: September 28, 2025
Experience Level: 5-10 years
Remote Status: On-site (with potential for hybrid flexibility)

🚀 Role Summary

• Spearhead the design of groundbreaking AI-powered scam defense platforms, directly impacting user safety and financial well-being.
• Develop innovative user experiences for AI agents and copilots that operate effectively under high-stress, crisis-driven scenarios.
• Translate complex behavioral science and psychological insights into intuitive, trustworthy, and empathetic user interfaces.
• Drive the creation and evolution of a robust design system tailored for mission-critical security and financial applications.
• Conduct deep user research and iterative prototyping to validate designs with diverse user groups, including vulnerable populations and financial institution stakeholders.

📝 Enhancement Note: While the listing specifies "On-site," given the current tech landscape and the nature of the role (often requiring deep focus), there's a strong likelihood of hybrid flexibility being negotiable, especially for a Lead position. The emphasis on "mission-critical" and "fast-paced" environments suggests a need for strong on-site collaboration for rapid iteration, but remote work might be considered for individuals demonstrating exceptional autonomy and communication.

📈 Primary Responsibilities

• Crisis-Aware UX Design: Design intuitive and effective interfaces that function optimally when users are experiencing stress, confusion, or are under active manipulation by scammers.
• Trust & Clarity Building: Create user experiences that effectively break through scammer influence, fostering trust and providing clear, reassuring guidance during critical intervention moments.
• AI-Human Collaboration Interfaces: Design seamless handoffs and intuitive tools for interaction between AI defense agents and human fraud analysts, call center agents, and investigators.
• Behavioral Science Integration: Collaborate closely with behavioral scientists to embed psychological principles and cognitive bias awareness into user flows and interface design.
• Empathy-Driven Design: Develop empathetic interfaces that not only prevent fraud but also offer emotional support and guidance to vulnerable users.
• User Research & Validation: Conduct comprehensive user research, including interviews and usability testing, with diverse user segments (customers, analysts, institutional stakeholders) to inform and validate design decisions.
• Design System Development: Create and maintain a scalable design system that ensures consistency, efficiency, and adherence to best practices for high-stakes security and financial applications.
• Prototyping & Testing: Build interactive prototypes to test complex user flows and critical intervention scenarios, ensuring designs perform reliably under pressure.
• Cross-Functional Collaboration: Work closely with product managers, AI researchers, engineers, and behavioral scientists to translate product vision and technical capabilities into exceptional user experiences.
• Stakeholder Communication: Effectively communicate design rationale, research findings, and strategic recommendations to both technical and business stakeholders.

📝 Enhancement Note: The description emphasizes designing for "high-stress situations" and "vulnerable populations." This implies a need for designs that prioritize clarity, reduce cognitive load, and offer clear pathways for action or support, often involving elements of reassurance and step-by-step guidance. The integration of behavioral science suggests a heavy reliance on understanding user psychology to preemptively counter manipulative tactics.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a strong portfolio and relevant experience in User Experience (UX) Design, Human-Computer Interaction (HCI), or a related field are paramount. A background in behavioral psychology or related social sciences would be highly advantageous.

Experience:

• Minimum of 5 years of professional product design experience.
• At least 2 years of direct experience designing B2B or B2B2C interfaces specifically for security, fraud prevention, emergency response, or crisis management applications.
• Demonstrated experience in designing for high-stress user scenarios or with vulnerable populations is critical.
• Experience within the fintech or cybersecurity sectors is strongly preferred.

Required Skills:

• Advanced Figma Expertise: Proficiency in complex, interactive prototyping and building sophisticated design systems within Figma.
• Crisis-Aware UX Design: Proven ability to design interfaces that are effective and reassuring in high-pressure, emotionally charged situations.
• Behavioral Science Application: Understanding of psychological principles, cognitive biases, and how to translate them into user-centered design solutions.
• User Research & Testing: Expertise in conducting qualitative and quantitative user research, usability testing, and synthesizing findings into actionable design improvements.
• Prototyping Proficiency: Skill in creating high-fidelity interactive prototypes to effectively communicate design concepts and test complex flows.
• Problem-Solving Acumen: Exceptional ability to identify complex user problems and devise elegant, effective design solutions, with a keen eye for critical details and edge cases.
• Communication & Presentation: Strong verbal and written communication skills, with the ability to articulate design decisions and rationale clearly to diverse audiences, including executives, engineers, and behavioral scientists.
• Collaboration: Proven ability to work effectively within cross-functional teams, fostering a collaborative environment and incorporating feedback from various disciplines.

Preferred Skills:

• Fintech/Security Domain Knowledge: Familiarity with fraud prevention workflows, cybersecurity principles, or crisis intervention processes.
• AI/ML Interface Design: Experience designing interfaces for AI/ML-powered products, conversation analysis tools, or agent-assist platforms.
• Behavioral Psychology/Crisis Communication: Background in behavioral psychology, crisis communication strategies, or trust & safety design principles.
• Financial Services Compliance: Awareness of financial services regulations and compliance requirements relevant to customer protection and data security.
• Design System Architecture: Experience in architecting and scaling design systems for complex product ecosystems.

📝 Enhancement Note: The requirements strongly emphasize practical experience in high-stakes environments. Candidates should be prepared to showcase specific examples of designing for users in distress, dealing with security threats, or navigating complex compliance landscapes. The "Core Competencies" section further reinforces the need for meticulous problem-solving and a deep sense of empathy in design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Crisis Design Case Study: A detailed case study showcasing a product or feature designed for users in high-stress, emotionally charged, or crisis situations. This should highlight the problem, your design process, the unique challenges, the solutions implemented, and the impact.
• AI/ML Interaction Design: Examples of designing interfaces for AI-powered systems, particularly those involving human-AI collaboration, decision support, or real-time analysis.
• B2B/B2B2C Interface Design: Demonstrations of designing complex administrative panels, analyst tools, or partner-facing interfaces that require robust functionality and clear data visualization.
• Behavioral Science Integration: Evidence of how psychological principles or an understanding of user behavior influenced your design decisions and outcomes.
• Design System Contribution: Examples or documentation of your involvement in creating, contributing to, or utilizing a design system, emphasizing its application in a complex product environment.

Process Documentation:

• User-Centered Design Process: Clearly articulate your end-to-end design process, from discovery and research through to iteration and final implementation, emphasizing how you integrate user feedback and behavioral insights.
• Prototyping & Testing Methodologies: Detail the types of prototypes you create (e.g., wireframes, interactive mockups, functional prototypes) and the user research methodologies you employ to test and validate designs, especially under simulated high-stakes conditions.
• Collaboration & Handoff: Showcase how you collaborate with cross-functional teams (PMs, engineers, behavioral scientists) and the methods you use for design handoff to ensure accurate implementation.

📝 Enhancement Note: For this role, a portfolio is not just about aesthetics; it's about demonstrating a deep understanding of user psychology, the ability to design for extreme scenarios, and the capacity to translate complex technical capabilities (like AI) into user-friendly experiences. Case studies that quantify impact (e.g., reduction in user error, increased trust, improved analyst efficiency) will be highly valued.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Lead Product Designers in Tel Aviv, Israel, with 5-10 years of experience in specialized fields like fintech/security and AI, the estimated annual salary range is approximately ₪350,000 - ₪550,000 (Israeli New Shekels).
• This range accounts for the senior nature of the role, the specialized technical and psychological design skills required, and the high impact on product success.

Benefits:

• Comprehensive Health Insurance: Including medical, dental, and vision coverage.
• Stock Options/Equity: Potential for equity participation given the early-stage, high-growth nature of the company.
• Professional Development Budget: Funds allocated for conferences, courses, workshops, and industry certifications relevant to UX, AI, and cybersecurity.
• Generous Paid Time Off: Including vacation days, sick leave, and public holidays.
• Flexible Work Arrangements: Potential for hybrid work options and flexible scheduling to support work-life balance.
• Team Events & Social Activities: Opportunities for team building and social engagement to foster a strong company culture.
• Relocation Assistance: If applicable, support for international candidates relocating to Israel.

Working Hours:

• Standard full-time hours are typically 40 hours per week.
• The company operates in a fast-paced, mission-critical environment, which may require occasional flexibility or extended hours during critical project phases or launches. However, a focus on efficient work practices and work-life balance is expected.

📝 Enhancement Note: The salary estimate is based on data from industry salary aggregators and recruitment agencies specializing in tech roles in Israel. Factors influencing the range include the specific experience level, the depth of expertise in crisis design and AI interfaces, and the overall compensation package which may include equity.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cybersecurity / AI / Fintech / Behavioral Science
Company Size: Early-stage startup (likely under 50 employees, part of the Team8 venture studio)
Founded: Charm is a portfolio company of Team8, a venture studio that incubates and builds cybersecurity companies. Team8 itself was founded in 2014. Charm is a relatively new venture within this ecosystem.

Team Structure:

• Lean & Agile: Expect a highly collaborative, cross-functional team environment typical of early-stage startups.
• Specialized Expertise: The team will comprise experts in AI/ML, behavioral science, cybersecurity, product management, and engineering.
• Direct Impact: As a lead designer, you will have significant influence and direct interaction with founders and key decision-makers.
• Mission-Driven: The company is deeply motivated by its mission to protect individuals from financial harm and emotional distress caused by scams.

Methodology:

• Data-Driven Design: Decisions will be informed by user research, behavioral science insights, and product analytics.
• Iterative Development: A strong emphasis on agile methodologies, rapid prototyping, and continuous feedback loops.
• Psychology-Informed AI: The core technology leverages proprietary behavioral science models, meaning design must integrate these principles seamlessly.
• User-Centricity: A commitment to understanding and addressing the needs of vulnerable users and institutional clients.

Company Website: https://www.team8.vc/ (for Team8, Charm's parent venture studio)

📝 Enhancement Note: Charm operates within the Team8 venture studio, which provides a unique environment. This means Charm benefits from the resources, expertise, and network of a larger organization while maintaining the agility and innovation focus of a startup. The culture is likely to be intense, collaborative, and deeply committed to solving a significant societal problem.

📈 Career & Growth Analysis

Operations Career Level: Lead Product Designer
This role represents a significant leadership opportunity within the design function. As the Lead Product Designer, you will not only be responsible for the execution of design but also for setting the strategic design vision, mentoring junior designers (as the team grows), and championing user-centered design principles across the organization. You are expected to be a hands-on contributor while also providing architectural guidance for the user experience.

Reporting Structure:

• Typically, a Lead Product Designer would report to the Head of Product, Chief Product Officer (CPO), or a founding team member. The exact structure will depend on Charm's internal organization.
• You will likely collaborate closely with Product Management and Engineering leads, working as a peer to influence product strategy.

Operations Impact:

• Directly Influences Product Success: Your designs are fundamental to the core value proposition of Charm – protecting users from scams. The effectiveness and usability of the AI agents and copilots you design will directly determine customer adoption, retention, and the company's ability to achieve its mission.
• Shapes User Trust: In a domain where trust is paramount, your design decisions will be critical in building and maintaining user confidence in the platform's ability to protect them.
• Drives Innovation: You will be at the forefront of defining new interaction paradigms for AI-driven security and crisis response products, setting industry standards.

Growth Opportunities:

• Design Leadership: Potential to grow into a Head of Design or VP of Design role as the company scales, building and leading a world-class design team.
• Strategic Product Influence: Opportunity to deeply influence product strategy and roadmap based on user insights and design expertise.
• Domain Specialization: Develop deep expertise in the rapidly evolving fields of AI ethics, behavioral science in product, and crisis response technology.
• Entrepreneurial Experience: Gain invaluable experience in a high-growth startup environment, working closely with founders and contributing to company-building efforts.
• Mentorship: Opportunity to mentor and guide other designers as the team expands.

📝 Enhancement Note: The "Lead" title implies a dual role: hands-on design execution and strategic leadership. Candidates should demonstrate not only strong design skills but also the ability to think strategically about the product's direction and mentor others. The growth path is significant, offering a chance to shape a company from its early stages.

🌐 Work Environment

Office Type: Likely a modern, collaborative office space typical of tech startups, possibly within a co-working environment or a dedicated Team8 hub.
Office Location(s): Tel Aviv, Israel. This is a hub for technological innovation, offering access to a vibrant tech community.

Workspace Context:

• Collaborative Hub: The office will likely feature open spaces, meeting rooms, and breakout areas designed to encourage cross-functional collaboration between design, product, engineering, and behavioral science teams.
• Tools & Technology: Access to state-of-the-art design software (Figma is explicitly mentioned), high-performance computing for prototyping, and potentially specialized AI/ML development tools.
• Focus Zones: Given the concentration required for crisis-aware design, there may also be quieter areas or dedicated spaces for deep work.
• Agile Environment: Expect a dynamic workspace where teams rapidly iterate on ideas, with whiteboards, shared digital canvases, and frequent informal discussions.

Work Schedule:

• While a standard 40-hour work week is implied, the fast-paced, mission-critical nature of the work may necessitate flexibility. The emphasis is on delivering results and protecting users, which can sometimes require extended effort. However, a commitment to sustainable work practices and avoiding burnout is also crucial for long-term success in such a demanding field.

📝 Enhancement Note: For a role focused on high-stress scenarios, the physical environment can play a role in fostering focus and facilitating rapid collaboration. Expect an office setup that balances collaborative spaces with areas conducive to deep, uninterrupted design work.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A brief call with a recruiter to assess overall fit, experience, and interest.
2. Hiring Manager/Team Lead Interview: A deeper dive into your experience, design philosophy, and approach to problem-solving, likely focusing on your portfolio.
3. Portfolio Presentation & Design Challenge: A significant portion of the interview process will involve presenting your portfolio, with a focus on relevant case studies. You may also be given a design challenge that simulates a real-world problem Charm is trying to solve, or a deep dive into a specific case study from your portfolio.
4. Cross-Functional Interviews: Meetings with Product Managers, Engineers, and Behavioral Scientists to assess collaboration skills and technical understanding.
5. Founder/Executive Interview: A final discussion to assess strategic alignment, cultural fit, and enthusiasm for the company's mission.

Portfolio Review Tips:

• Prioritize Relevance: Showcase 2-3 core projects that most closely align with Charm's needs: crisis-aware design, AI interactions, and B2B/B2B2C applications.
• Tell a Story: For each case study, clearly articulate the problem, your specific role and contributions, the design process you followed (especially research and iteration), the challenges you faced, your solutions, and the measurable impact or learnings.
• Highlight Process, Not Just Polish: Demonstrate your thinking, decision-making rationale, and how you navigated complexities. Show wireframes, user flows, and research insights, not just final UI.
• Emphasize Crisis/Stress Design: For relevant projects, explicitly call out how you accounted for user stress, cognitive load, and emotional states. Discuss the trade-offs you made to ensure clarity and trust.
• Address AI/Behavioral Science: If you have projects involving AI or behavioral principles, explain your approach and the outcomes.
• Be Prepared to Discuss Figma: Since advanced Figma expertise is required, be ready to discuss your workflows, prototyping techniques, and how you leverage its capabilities.

Challenge Preparation:

• Understand the Mission: Deeply research Charm's mission to "break the scam spell" and how they use AI and behavioral science.
• Think Crisis-First: If given a challenge, consider the user's emotional state and potential for panic. How can the design immediately provide clarity and actionable steps?
• AI Integration: Think about how AI can augment human capabilities in this context, not just replace them. How can the interface facilitate effective human-AI collaboration?
• Behavioral Principles: Consider how common cognitive biases might be exploited by scammers and how your design could counteract them or provide support.

📝 Enhancement Note: The interview process is designed to thoroughly evaluate not just design skills but also strategic thinking, problem-solving capabilities in high-stakes scenarios, and cultural fit within a mission-driven, fast-paced startup. Be ready to defend your design decisions with data and user insights.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a requirement for advanced interactive prototyping and design system development. This will be the core tool for UI design and mockups.
• Prototyping Tools: Beyond Figma's capabilities, proficiency with tools like Principle, ProtoPie, or similar for complex animations and micro-interactions might be beneficial.
• User Research Platforms: Familiarity with tools like UserTesting.com, Maze, Lookback, or similar for conducting remote user research and usability testing.
• Collaboration Tools: Slack, Jira, Confluence, or similar for team communication, project management, and documentation.

Analytics & Reporting:

• While not explicitly mentioned for the designer role, understanding how to interpret user analytics from tools like Google Analytics, Amplitude, Mixpanel, or Pendo will be crucial for data-informed design decisions.

CRM & Automation:

• Experience with CRM systems (like Salesforce, HubSpot) is less likely to be a direct design tool but understanding how customer data flows and how B2B/B2B2C interactions are managed can provide valuable context.

📝 Enhancement Note: The primary focus for this role is on design and prototyping tools, with Figma being central. However, a designer who understands how their work integrates with analytics and CRM systems will have a significant advantage in demonstrating the business impact of their designs.

👥 Team Culture & Values

Operations Values:

• Protection & Empathy: A core value is the genuine desire to protect vulnerable individuals from harm, coupled with deep empathy for victims of scams.
• Innovation & Science: A commitment to leveraging cutting-edge AI and behavioral science to create novel solutions.
• Integrity & Trust: Building products and a company culture that users and partners can rely on.
• Collaboration & Agility: Working effectively in a fast-paced, team-oriented environment where ideas are shared freely and decisions are made quickly.
• Mission Focus: A shared dedication to the company's overarching goal of combating financial fraud and social engineering.

Collaboration Style:

• Cross-Functional Partnership: Expect a highly collaborative environment where designers work hand-in-hand with product managers, AI researchers, behavioral scientists, and engineers.
• Open Feedback Culture: A willingness to give and receive constructive feedback to continuously improve designs and product strategy.
• Shared Ownership: A sense of collective responsibility for the product's success and its impact on users.
• Science-Informed Dialogue: Discussions will often involve translating complex scientific concepts into practical design solutions.

📝 Enhancement Note: The company's mission to combat scams and its integration of behavioral science create a unique cultural foundation. Candidates should demonstrate a strong ethical compass and a passion for creating products that have a positive societal impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Extreme Edge Cases: Creating interfaces that remain effective and reassuring when users are in a state of panic or extreme confusion, a scenario that is difficult to replicate in standard testing.
• Balancing Urgency and Calm: Finding the right design balance between conveying the immediate danger of a scam and providing calm, clear guidance without overwhelming the user.
• Ethical Design Considerations: Navigating the ethical implications of AI intervention and ensuring user autonomy and trust are maintained.
• Translating Complex Science: Effectively translating sophisticated behavioral science models and AI capabilities into simple, intuitive user experiences.
• Rapid Iteration in a Startup Environment: Adapting quickly to evolving product requirements and market feedback in a fast-paced startup setting.

Learning & Development Opportunities:

• Deep Dive into Behavioral Science: Opportunity to work directly with experts and apply psychological principles to product design in a real-world, high-impact context.
• AI/ML Product Design: Gain hands-on experience designing cutting-edge AI interfaces and understanding the nuances of human-AI collaboration.
• Crisis Response Design Specialization: Develop a unique and highly sought-after specialization in designing for high-stress and vulnerable user groups.
• Startup Leadership: Grow your leadership skills by shaping the design function and product strategy from an early stage.
• Industry Exposure: Potential to attend relevant cybersecurity, AI, or UX conferences, supported by a professional development budget.

📝 Enhancement Note: The challenges presented are significant but offer substantial opportunities for professional growth and skill development in highly specialized and impactful areas of design.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed for a user in a high-stress situation. What were the key challenges, and how did your design address them?"
  • Preparation: Prepare a specific case study from your portfolio. Focus on the user's emotional state, the critical nature of the task, and how your design provided clarity, reassurance, and actionable steps. Quantify impact if possible.
• "How would you approach designing an interface that helps users discern between an AI-driven interaction and a human one, especially in a security context?"
  • Preparation: Think about transparency, clear labeling, and user control. Consider how AI capabilities might be presented without causing alarm, and how to ensure users feel empowered and informed.
• "Charm uses behavioral science to break the scam spell. How have you integrated psychological principles or an understanding of cognitive biases into your past designs?"
  • Preparation: Have examples ready of how you've considered user psychology, decision-making heuristics, or emotional states to improve user experience or guide behavior.

Company & Culture Questions:

• "What excites you most about Charm's mission to combat scams, and what concerns might you have from a design perspective?"
  • Preparation: Research Charm's mission and the broader problem of social engineering. Think about the ethical implications and user trust.
• "How would you collaborate with our behavioral scientists and AI researchers to ensure your designs are both effective and empathetic?"
  • Preparation: Highlight your experience working with cross-functional teams and translating technical/scientific concepts into design. Emphasize a collaborative, iterative approach.

Portfolio Presentation Strategy:

• Focus on Impact: For each project, clearly articulate the problem, your solution, and the measurable outcomes or key learnings.
• Show Your Process: Don't just show final screens. Include wireframes, user flows, research insights, and iterations to demonstrate your thinking and problem-solving approach.
• Highlight Crisis/Stress Design: For relevant projects, explicitly explain the user's state and how your design addressed it. Use visual cues or annotations to draw attention to these elements.
• Be Ready for Figma Deep Dive: Prepare to discuss your Figma workflow, advanced prototyping techniques, and how you leverage its features for complex designs.
• Ask Insightful Questions: Prepare thoughtful questions about the product, the team, the challenges, and the company's long-term vision to show engagement and strategic thinking.

📝 Enhancement Note: The interview process will heavily scrutinize your ability to design for complex, high-stakes human-computer interactions. Be prepared to articulate your design rationale with confidence, backed by user research and an understanding of behavioral principles.

📌 Application Steps

To apply for this Lead Product Designer position:

• Submit your application through the Comeet platform link provided.
• Portfolio Customization: Ensure your portfolio prominently features 2-3 case studies that directly address crisis-aware design, AI/ML interaction design, or B2B/B2B2C applications relevant to security or fraud. Tailor your resume to highlight these specific experiences and skills.
• Resume Optimization: Clearly articulate your 5+ years of product design experience, emphasizing your 2+ years in security/fraud/crisis response B2B/B2B2C roles. Use keywords like "crisis-aware UX," "behavioral science integration," "AI-human collaboration," and "Figma prototyping."
• Prepare Your Presentation: Rehearse your portfolio presentation, focusing on storytelling, clear articulation of your process, and highlighting the impact of your designs, especially in high-stress scenarios.
• Research Charm & Team8: Understand Charm's mission, the problem they solve, and their use of AI and behavioral science. Familiarize yourself with Team8's broader venture studio model.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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