Chapter Lead – UI & Access Management Solutions

📍 Job Overview

Job Title: Chapter Lead – UI & Access Management Solutions

Company: ING

Location: CDR (Amsterdam - Cedar), Netherlands

Job Type: Full-Time

Category: Technology / Management & Leadership / Data & Analytics

Date Posted: 2026-01-29

Experience Level: Mid-Senior Level (3+ years IT experience)

Remote Status: Hybrid

🚀 Role Summary

• This role bridges technical leadership and people management within the Data & Analytics Compliance & Experience IT Area, focusing on User Interface (UI) and Access Management solutions for data analytics platforms.

• The Chapter Lead will be responsible for guiding, coaching, and developing a team of Experience Engineers, fostering a culture of continuous learning, innovation, and technical excellence.

• A significant portion of the role (approximately 50%) involves hands-on contribution to the development and maintenance of front-end (React) and back-end (Go) solutions built on microservices and APIs, running on Kubernetes.

• This position requires a blend of strategic vision for the chapter's technical direction and empathetic leadership to support individual career growth and team success within an international, data-driven organization.

📝 Enhancement Note: This role is identified as a "Chapter Lead / Engineering Manager" which signifies a hybrid leadership model. The emphasis on a 50/50 split between leadership and hands-on contribution indicates a need for a candidate who is both a strong people manager and a skilled individual contributor in modern software development practices, particularly within the data and analytics domain. The "Chapter" model suggests a focus on skill development and best practices across a discipline.

📈 Primary Responsibilities

• Chapter Leadership & Talent Development:

  • Build, coach, inspire, and mentor a team of Big Data Cloud engineers, fostering a safe and collaborative environment.
  • Conduct regular one-on-one meetings, performance reviews, and create personalized growth plans for chapter members.
  • Identify individual strengths and provide opportunities for career advancement and skill specialization.

• Technical Excellence & Standards:

  • Set and enforce high standards for best practices, tools, and methodologies within the Experience Chapter.
  • Drive initiatives to enhance technical quality, scalability, maintainability, and security of UI and Access Management solutions.
  • Champion the adoption of state-of-the-art technologies for both on-premise and public cloud environments.

• Solution Delivery & Hands-on Contribution:

  • Contribute approximately 50% of time to hands-on development of front-end solutions using React and back-end solutions using Go.
  • Develop and maintain microservices/APIs that run on Kubernetes, focusing on user experience and access control for data analytics platforms.
  • Collaborate within the Resource & Access Management (RaAM) squad to deliver high-quality, data-driven solutions.

• Stakeholder Engagement & Collaboration:

  • Engage with cross-functional stakeholders across engineering, product, and business units to ensure alignment on goals and priorities.
  • Effectively communicate complex technical subjects to diverse audiences, ensuring clarity and understanding.
  • Foster strong community within the chapter through knowledge-sharing sessions, workshops, and professional development opportunities.

• Environment Shaping & Culture:

  • Promote a culture of continuous learning, experimentation, and innovation.

  • Act as an empathetic, approachable leader who can respectfully challenge engineers and connect topics and people within the organization.

  • Stay updated with the latest industry developments and introduce relevant innovations to the team.

📝 Enhancement Note: The responsibilities highlight a dual focus on people management (coaching, talent development, performance reviews) and technical contribution (React, Go, Microservices, Kubernetes). The "Chapter Lead" title within ING's structure implies a focus on developing a specific skill set (Experience Engineering) across multiple squads, ensuring consistency and best practices. The 50% hands-on requirement is critical and suggests the ideal candidate will remain technically proficient.

🎓 Skills & Qualifications

Education:

Experience:

• At least 3 years of IT experience within a corporate environment.

• Proven experience in a leadership or mentoring role, such as a Chapter Lead, Engineering Manager, or Team Lead.

Required Skills:

• Front-End Development: Experienced in front-end development with React or similar modern JavaScript frameworks.

• Back-End Development: Competent in back-end development, specifically with Go.

• Microservices & APIs: Strong understanding of microservices architecture and API development principles.

• Containerization & Orchestration: Good understanding of Kubernetes for deploying and managing containerized applications.

• CI/CD & DevOps: Proficient in building CI/CD pipelines, with experience in tools like Azure DevOps.

• Databases: Good understanding of databases, with a specific emphasis on Relational Database Management Systems (RDBMS).

• Leadership & People Management: Demonstrated ability to coach, mentor, and develop engineering teams.

• Communication Skills: Ability to explain complex technical subjects clearly to various audiences.

• Problem-Solving: Aptitude for identifying and resolving technical challenges.

• Adaptability: Willingness to embrace new technologies and methodologies.

Preferred Skills:

• ELK Stack: Experience with the Elastic Stack (Elasticsearch, Logstash, Kibana) for logging and monitoring.

• Message-Oriented Middleware: Experience with technologies like Kafka for asynchronous communication and data streaming.

• Cloud Technologies: Familiarity with public cloud platforms (e.g., Azure) and their services.

• UX Research Principles: Understanding of user experience research methodologies.

📝 Enhancement Note: The requirements emphasize a blend of modern software engineering skills (React, Go, Kubernetes, Microservices) and critical leadership competencies. The explicit mention of Azure DevOps for CI/CD and RDBMS for databases, alongside preferred experience with Kafka and ELK, provides a clear picture of the technical environment and desired expertise. The "3 years' experience in IT in a corporate environment" combined with "Chapter Lead" implies a mid-to-senior level, likely requiring some prior experience in leading or mentoring.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase detailed case studies of projects where you led a team to develop and deliver UI and Access Management solutions.

• Technical Contributions: Highlight specific contributions to front-end (React) and back-end (Go) development, demonstrating proficiency in microservices and API design.

• Process Improvement Examples: Provide examples of how you implemented new processes or improved existing ones related to CI/CD, agile methodologies, or team development.

• Leadership Impact: Quantify the impact of your leadership on team performance, member growth, and project delivery (e.g., improved delivery times, increased team satisfaction, successful skill development).

• System Architecture: Include diagrams or descriptions of system architectures you've worked with, particularly those involving microservices, Kubernetes, and data platforms.

Process Documentation:

• Agile Methodologies: Demonstrate experience with Agile frameworks (Scrum, Kanban) and how you facilitated sprint planning, reviews, and retrospectives within your chapter or squad.

• CI/CD Pipeline Design: Document your experience in designing, implementing, or optimizing CI/CD pipelines using tools like Azure DevOps to ensure efficient and reliable software delivery.

• Workflow Optimization: Detail specific workflows you've optimized for developer productivity, code quality, or operational efficiency within a cloud-native environment.

• Performance Monitoring & Reporting: Showcase how you established metrics for team performance, solution quality, and user experience, and how you reported on these metrics to stakeholders.

📝 Enhancement Note: For a Chapter Lead role with a hands-on component, the portfolio should clearly demonstrate both technical depth and leadership impact. Case studies should detail the problem, your approach (technical and leadership), the technologies used (React, Go, Kubernetes, Microservices), and measurable outcomes. Evidence of process improvement and system design is crucial, especially concerning CI/CD and Agile practices.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Vacation Days: 25-28 vacation days per year, depending on your contract, offering flexibility and work-life balance.

• Pension Scheme: Comprehensive pension plan to secure your future financial well-being.

• 13th Month Salary: An additional month's salary, providing extra financial benefit.

• 8% Holiday Payment: Standard holiday allowance, contributing to your annual compensation.

• Hybrid Working: Flexible hybrid work arrangement allowing for a balance between office collaboration and remote work.

• Personal Growth & Development: Opportunities for continuous learning, challenging work, and skill enhancement.

• Innovative Work Environment: Be part of an informal and creative atmosphere with opportunities to work on cutting-edge projects.

• International Exposure: Collaborate with diverse teams across multiple countries, broadening your global perspective.

Working Hours:

• Standard full-time hours, likely around 40 hours per week, with flexibility to manage time effectively between leadership duties and hands-on contributions, supported by the hybrid working model.

📝 Enhancement Note: The salary range is an estimate based on typical compensation for similar roles in the Netherlands, considering the specified experience level and responsibilities. The listed benefits are directly from the job description and are presented to highlight ING's commitment to employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Banking Technology

Company Size: Large (ING is a global financial institution with tens of thousands of employees worldwide). This scale implies robust processes, extensive resources, and opportunities for impact across a vast organization.

Founded: ING was founded in 1991 through the merger of NMB Postbank Group and the insurance company Nationale-Nederlanden. This history provides a foundation of stability and evolution in the financial sector.

Team Structure:

• The role is within the Data & Analytics organization, specifically the Compliance & Experience IT Area, and the Resource & Access Management (RaAM) squad.

• The Chapter Lead will manage a "Chapter" of approximately 150 engineers within the Enterprise Data Foundation & Compliance department, who are dedicated to making ING data-driven.

Methodology:

• Data-Driven Approach: The department's mission is to make banking data-driven, implying a strong emphasis on data analysis, insights, and leveraging data for decision-making.

• Agile & DevOps: The mention of Kubernetes, microservices, and Azure DevOps points towards an Agile and DevOps-centric development methodology, prioritizing continuous integration, continuous delivery, and iterative development.

• User Experience Focus: The role is intrinsically linked to providing a great user experience through UI and Access Management solutions, indicating a user-centric approach to development.

• International Collaboration: Working with teams in Poland, Romania, and India highlights a global and diverse approach to project execution and knowledge sharing.

Company Website: https://www.ing.nl/ (Corporate) / https://careers.ing.com/ (Careers)

📝 Enhancement Note: ING's position as a major global bank suggests a culture that balances innovation with stability and compliance. The "Chapter" model is a key differentiator, indicating a strong focus on professional development and community within specific technical domains, alongside the project-focused "Squad" structure. The emphasis on data-driven operations and modern tech stacks (Kubernetes, React, Go) positions ING as a forward-thinking financial institution.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-to-senior career level position, often referred to as an Engineering Manager or Technical Lead with significant people management responsibilities. It's a step beyond a senior individual contributor role, requiring a focus on team development, strategic technical direction, and cross-functional collaboration.

Reporting Structure:

• The Chapter Lead will likely report to a higher-level manager within the Data & Analytics organization, such as a Head of Engineering, Director of Technology, or similar.

• They will directly manage a team of Experience Engineers, forming their "Chapter."

Operations Impact:

• The role directly impacts the efficiency and effectiveness of data analytics platforms by ensuring robust and user-friendly interfaces and secure access management.

• By fostering a high-performing team and promoting best practices, the Chapter Lead contributes to the overall goal of making ING a data-driven organization, influencing strategic decisions through improved data accessibility and usability.

Growth Opportunities:

• Leadership Advancement: Potential to move into more senior leadership roles, such as Head of Chapter, Director of Engineering, or Head of a specific IT Area.

• Domain Specialization: Opportunity to deepen expertise in Access Management, UI/UX for data platforms, or specific technologies like Kubernetes and Go within a large enterprise context.

• Cross-Functional Leadership: Transition into roles with broader scope, managing multiple chapters or leading larger, more complex product initiatives.

• Strategic Initiatives: Involvement in shaping ING's data strategy, technology roadmap, and engineering culture.

• Mentorship Programs: Opportunity to mentor aspiring leaders or contribute to ING's internal training and development programs.

📝 Enhancement Note: The Chapter Lead role at ING offers a clear path for growth from a senior technical individual contributor or team lead. The dual focus on people and technology provides a well-rounded development experience. The opportunities for advancement are tied to demonstrating leadership effectiveness, technical vision, and strategic contribution within ING's expansive Data & Analytics domain.

🌐 Work Environment

Office Type: The role is based in CDR (Amsterdam - Cedar), which is likely a modern office environment designed to support collaborative work. ING offices typically offer a blend of open-plan workspaces, meeting rooms, and quiet zones.

Office Location(s): The primary office is in Amsterdam, Netherlands. However, the role involves international collaboration, suggesting the need for effective remote communication tools and practices.

Workspace Context:

• Collaborative Hub: The Amsterdam office serves as a hub for innovation and teamwork, encouraging interaction among engineers, product teams, and management.

• Technology-Rich Environment: Access to modern development tools, cloud infrastructure (on-prem and public cloud), and collaboration platforms is expected.

• Cross-Functional Interaction: Frequent opportunities to engage with engineers from different chapters and squads, product managers, and business stakeholders, fostering a dynamic work environment.

• Hybrid Model: The hybrid work arrangement allows individuals to choose a balance between in-office collaboration and focused remote work, supported by appropriate technology.

Work Schedule:

• The role is full-time, likely adhering to standard Dutch working hours (approximately 40 hours/week). The hybrid model offers flexibility in how these hours are structured, accommodating personal needs while ensuring team collaboration and project delivery.

📝 Enhancement Note: The hybrid work environment at ING's Amsterdam office emphasizes collaboration and flexibility. Candidates should be comfortable working in a modern office setting while also leveraging remote work capabilities for focused tasks. The international aspect means effective virtual communication and asynchronous collaboration skills are essential.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and CV, likely followed by an initial phone call to assess basic qualifications and cultural fit.

• Technical & Leadership Interview: Expect in-depth interviews focusing on your experience with React, Go, Kubernetes, microservices, CI/CD, and your approach to leadership, coaching, and talent development. This may include scenario-based questions.

• Chapter/Squad Collaboration Interview: You might meet with potential team members or stakeholders from the RaAM squad and other chapters to assess your collaboration style and ability to integrate into the team.

• Case Study/Technical Challenge: A practical exercise or case study might be assigned to evaluate your hands-on technical skills (e.g., coding challenge, system design problem) and your approach to problem-solving.

• Final Interview: A concluding interview with senior management to discuss your strategic vision, leadership philosophy, and overall fit within ING's culture and goals.

Portfolio Review Tips:

• Quantify Impact: For each project or initiative in your portfolio, clearly state the problem, your solution, the technologies used, and the measurable impact (e.g., % reduction in deployment time, % increase in user adoption, team velocity improvements).

• Showcase Leadership: Include examples of how you mentored team members, resolved conflicts, improved team processes, or fostered a positive team culture.

• Technical Depth: Be prepared to deep-dive into the technical architecture, design decisions, and challenges overcome in your projects, particularly those involving React, Go, Kubernetes, and microservices.

• Process Focus: Highlight your understanding and application of Agile methodologies, CI/CD best practices, and how you've driven efficiency and quality improvements.

• Tailor to ING: Research ING's mission, values, and recent initiatives in data and analytics to tailor your portfolio and responses to demonstrate alignment.

Challenge Preparation:

• Coding Proficiency: Brush up on your Go and React coding skills. Be ready to write clean, efficient, and well-documented code.

• System Design: Prepare for system design questions related to microservices, API gateways, distributed systems, and scalable architectures on Kubernetes.

• Leadership Scenarios: Think about common leadership challenges (e.g., performance issues, team conflict, managing change) and how you would address them with empathy and effectiveness.

• Agile & DevOps Practices: Be prepared to discuss your experience with Agile ceremonies, CI/CD pipeline implementation, and DevOps culture.

📝 Enhancement Note: The interview process for this hybrid role will likely be rigorous, assessing both technical acumen and leadership capabilities. A strong portfolio that demonstrates tangible achievements in both areas, coupled with thorough preparation for technical and behavioral questions, will be crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

• Front-End: React (primary), JavaScript, HTML, CSS.

• Back-End: Go (primary), RESTful APIs, Microservices architecture.

• Containerization & Orchestration: Kubernetes (essential), Docker.

• CI/CD: Azure DevOps (primary), Jenkins, GitLab CI, or similar.

• Cloud Platforms: Public Cloud (e.g., Azure) and On-Premise infrastructure.

Analytics & Reporting:

• Data Visualization: Tools for creating dashboards and reports (specific tools TBD, but likely standard enterprise BI tools).

• Logging & Monitoring: ELK Stack (Elasticsearch, Logstash, Kibana) is a preferred skill, indicating a need for robust observability.

• Performance Metrics: Tools for tracking application performance, system health, and team productivity.

CRM & Automation:

• Access Management Systems: Specific internal ING systems for managing user access and permissions.

• DevOps Tooling: A comprehensive suite of tools for the entire software development lifecycle, from code commit to deployment and monitoring.

• Collaboration Platforms: Microsoft Teams, Confluence, Jira, or similar tools for team communication and project management.

📝 Enhancement Note: The technology stack is modern and cloud-native, with a strong emphasis on Go, React, Kubernetes, and Azure DevOps. Proficiency in these areas is critical. The mention of ELK stack and Kafka as "nice to have" suggests they are valuable additions that would make a candidate stand out. Familiarity with enterprise-level tools and platforms is also implied.

👥 Team Culture & Values

Operations Values:

• Data-Driven: A core value driving decisions and innovation within the Data & Analytics organization. Expect a culture that emphasizes metrics, analysis, and evidence-based approaches.

• Customer Centricity: With a focus on User Interface and User Experience, the team values creating solutions that are intuitive, efficient, and valuable for end-users.

• Continuous Learning & Curiosity: ING encourages employees to stay updated with technology trends, explore new ideas, and continuously develop their skills. Curiosity is explicitly mentioned as a key trait.

• Collaboration & Teamwork: The "Chapter" and "Squad" model necessitates strong collaboration, both within specialized teams and across cross-functional squads.

• Empathy & Inclusivity: The ideal Chapter Lead is described as empathetic, approachable, and able to create a safe environment, reflecting a value for an inclusive and supportive workplace culture.

• Innovation & Experimentation: The team is dedicated to bringing out the best in each other and their projects, suggesting an environment that supports trying new approaches and experimenting with technologies.

Collaboration Style:

• Cross-Functional Integration: Engineers work within squads that comprise diverse roles (developers, testers, product owners, etc.), requiring seamless collaboration across disciplines.

• Community of Practice: The "Chapter" structure fosters a community of practice where engineers with similar skills share knowledge, standardize best practices, and support each other's growth.

• Open Communication: Encouraging open dialogue, respectful feedback, and clear communication across all levels and teams is essential for success.

• Shared Ownership: A culture where team members feel ownership over their work and contribute to collective success, fostering a sense of responsibility and commitment.

📝 Enhancement Note: ING's culture appears to be a blend of traditional financial institution stability with a modern, agile, and data-centric technology approach. The emphasis on empathy, curiosity, and continuous learning in a collaborative environment suggests a company that invests in its people and fosters a positive, growth-oriented workplace.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Leadership and Hands-on Work: The 50/50 split requires effective time management and the ability to switch contexts rapidly between strategic leadership and technical execution.

• Managing Diverse Skill Sets: Leading a chapter of engineers with varying levels of experience and technical backgrounds requires tailored coaching and development strategies.

• Keeping Pace with Technology: The rapidly evolving tech landscape (Kubernetes, cloud-native, front-end frameworks) demands continuous learning and adaptation to maintain technical relevance.

• Cross-Team Dependencies: Working within a large organization with multiple squads and dependencies can present challenges in alignment, prioritization, and communication.

• Security & Compliance in Finance: Operating within the highly regulated financial sector means security and compliance are paramount, requiring rigorous adherence to standards for UI and Access Management.

Learning & Development Opportunities:

• Advanced Technical Training: Access to specialized courses, workshops, and certifications in areas like Kubernetes, Go, React, cloud architecture, and security best practices.

• Leadership Development Programs: Formal training and mentorship opportunities focused on people management, strategic leadership, and organizational development.

• Industry Conferences & Events: Opportunities to attend relevant tech conferences (e.g., KubeCon, GoConf, ReactConf) to stay abreast of industry trends and network with peers.

• Internal Knowledge Sharing: Participate in and lead internal tech talks, workshops, and communities of practice to deepen expertise and share knowledge across ING.

• Mentorship: Engage in formal or informal mentoring relationships, either as a mentee to learn from senior leaders or as a mentor to guide junior engineers.

📝 Enhancement Note: The challenges in this role are typical of hybrid leadership positions in fast-paced tech environments, particularly within a regulated industry. The growth opportunities are robust, reflecting ING's commitment to employee development and providing clear pathways for career progression within technology and leadership functions.

💡 Interview Preparation

Strategy Questions:

• Leadership Philosophy: "Describe your leadership style, especially in a hybrid role balancing people management and hands-on technical contribution. How do you foster a culture of continuous learning and innovation within your team?"

  • Preparation: Prepare specific examples that demonstrate your ability to coach, mentor, set clear expectations, and motivate engineers. Articulate how you balance your time and maintain technical credibility while leading.

• Technical Problem Solving: "Imagine a scenario where a critical UI component for an analytics dashboard is experiencing performance issues. How would you diagnose and resolve this, involving your team?"

  • Preparation: Outline your diagnostic process, including how you'd leverage monitoring tools (like ELK), involve team members, and consider factors like code efficiency, data load, and API responsiveness.

• Process Improvement: "Tell me about a time you identified a bottleneck in a development or deployment process and how you implemented a solution. What was the impact?"

  • Preparation: Focus on a specific process (e.g., CI/CD, code review, onboarding) and detail the steps you took, the tools you used (e.g., Azure DevOps), and the quantifiable results.

Company & Culture Questions:

• ING's Data Strategy: "How do you see the role of UI and Access Management solutions contributing to ING's broader goal of becoming a data-driven organization?"

  • Preparation: Research ING's public statements on data, digital transformation, and customer experience. Connect your role's impact to these strategic objectives.

• Team Dynamics: "How do you build trust and psychological safety within a diverse engineering team, especially in a hybrid work model?"

  • Preparation: Discuss your approach to open communication, active listening, conflict resolution, and creating an inclusive environment.

• Innovation: "How do you encourage your team to experiment with new technologies and approaches while ensuring stability and compliance, especially in a financial environment?"

  • Preparation: Share examples of how you've facilitated innovation, perhaps through dedicated innovation time, proof-of-concept projects, or by creating safe spaces for experimentation.

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, use the STAR method (Situation, Task, Action, Result) or a similar framework to tell a compelling story about your contributions and impact.

• Highlight Key Technologies: Clearly identify and briefly explain your role in implementing React, Go, Microservices, Kubernetes, and CI/CD pipelines.

• Showcase Leadership & Technical Balance: Dedicate specific slides or discussion points to your leadership activities (coaching, reviews, team building) and your hands-on technical contributions.

• Quantify Everything: Use data and metrics to demonstrate the success of your projects and initiatives.

• Be Ready for Deep Dives: Anticipate questions about your technical decisions, architectural choices, and leadership challenges.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong balance of technical expertise in modern development practices and effective people leadership. Candidates should be ready to articulate their strategic thinking, problem-solving abilities, and cultural alignment with ING's values.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the ING careers portal.

• Portfolio Customization: Prepare a portfolio that showcases your experience in leading engineering teams, developing UI/Access Management solutions with React and Go, and implementing CI/CD pipelines using Azure DevOps. Ensure your portfolio includes quantifiable results and detailed case studies.

• Resume Optimization: Update your resume to highlight keywords relevant to this role, such as "Chapter Lead," "Engineering Manager," "React," "Go," "Kubernetes," "Microservices," "CI/CD," "Azure DevOps," "Talent Development," and "Data Analytics." Emphasize achievements and responsibilities that align with the job description.

• Interview Preparation: Practice answering behavioral and situational questions focused on leadership, technical problem-solving, and collaboration. Be ready to discuss your approach to managing engineers and contributing technically in a hybrid role.

• Company Research: Thoroughly research ING's mission, values, Data & Analytics organization, and recent technological advancements. Understand their commitment to being data-driven and how this role contributes to that vision.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.