Cash & Credit Process Design Manager

📍 Job Overview

Job Title: Cash & Credit Process Design Manager Company: bp Location: Budapest, Hungary / Pune, India Job Type: FULL_TIME Category: Finance Operations / Process Management Date Posted: 2025-10-29 Experience Level: 15+ years (with a focus on 10+ years of experience) Remote Status: Hybrid (up to 2 days/week remote)

🚀 Role Summary

• Lead the strategic design, development, and implementation of global Cash & Credit processes within bp's Enterprise Activity Model (EAM).
• Drive process standardization, harmonization, and integration across various business units, ensuring alignment with overarching customer process strategies.
• Champion continuous improvement initiatives, leveraging data analytics and benchmarking to identify and implement process automation, digitization, and modernization opportunities.
• Act as a key liaison between Finance, Group Treasury, operational teams, and technology partners to ensure optimal end-to-end process performance and alignment with global standards.

📝 Enhancement Note: This role is positioned at a senior management level, focusing on strategic process design and transformation within a global energy company. The emphasis on "process standardization, harmonization, and integration" and "end-to-end optimization" strongly suggests a Revenue Operations or Finance Operations focus, requiring a deep understanding of the Cash-to-Cash (C2C) cycle and its integration with other core financial processes like Order-to-Cash (O2C) and Procure-to-Pay (P2P). The requirement for 15+ years of experience further underscores the strategic and leadership nature of this position.

📈 Primary Responsibilities

• Process Strategy & Design: Define and architect the "to be" aspirational global process standards for Cash & Credit, recommending automation, digitization, and modernization solutions.
• End-to-End Process Optimization: Drive integration between Cash & Credit processes and other core functions (e.g., O2C, C&P, Finance, Supply) to achieve seamless optimization and clear accountability.
• Analytical Capability Development: Specify, design, and deliver robust analytical capabilities to monitor process performance, build global dashboards for insights into process performance and total cost to serve, and assess performance against market benchmarks.
• Continuous Improvement Identification & Evaluation: Assess new requirements, lead discovery of solutions, and evaluate change/optimization initiatives, identifying and mitigating process, system, or capability risks.
• Project Management & Implementation: Implement globally harmonized processes and application landscapes through projects, partner with operational teams to manage project lifecycles, and support stakeholders in decision-making and sign-off for future process designs.
• Process Governance & Operational Integrity: Maintain global process models, ensure ongoing integrity, engage with businesses to understand needs, and measure/monitor operational service requirements.
• Stakeholder Collaboration & Management: Build and maintain strong relationships with Business Process Management (BPM) teams, technology, and operational stakeholders to ensure appropriate process design, documentation, and alignment with end-to-end process objectives.
• Center of Expertise: Serve as the primary content expert for global process issues related to Cash & Credit, providing process expertise and knowledge to internal and external stakeholders.

📝 Enhancement Note: The responsibilities clearly indicate a strategic role focused on designing and transforming core financial processes. The emphasis on "global process standards," "end-to-end optimization," and "integration between processes" points to a need for a candidate who can think holistically across complex organizational structures and technology landscapes. The role requires not just design but also active project management and governance to ensure successful implementation and ongoing adherence to optimized processes.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent in a related area, or equivalent experience. Experience: 15+ years of experience, with a significant portion in business shared services, outsourcing, or similar operational environments. Minimum 10+ years of experience generally required.

Required Skills:

• Cash & Credit Management Expertise: In-depth knowledge of Cash & Credit Management processes, including key roles, departments, and common Process Performance Indicators (KPIs).
• Process Analysis & Re-engineering: Demonstrated hands-on experience in process management, re-engineering, and continuous improvement methodologies (e.g., Lean, Six Sigma).
• Business Requirement Development: Proven track record in developing business requirements and/or participating in large-scale process re-design initiatives.
• Analytical & Problem-Solving Skills: Very strong problem-solving and analytical capabilities, with the ability to specify, design, and deliver analytic capabilities.
• Interpersonal & Influencing Skills: Strong interpersonal and influencing skills to effectively manage stakeholders and drive change across the organization.
• Project & Change Management: Knowledge of project and change management methodologies.
• Financial & Operational Control: Understanding of financial and operational control practices.
• System & Tool Proficiency: Solid understanding of tools and systems associated with data gathering, compilation, and analysis.

Preferred Skills:

• Six Sigma/Quality Management: Training and certification in Six Sigma or similar quality management experience.
• Oil Industry Knowledge: Oil industry experience and knowledge, with an understanding of the terminology, business functions, and processes.
• Super User Interaction: Considerable Business/Process Analysis experience, preferably with strong (super) user interaction.
• Agility: Familiarity with Agility core practices and tools.
• Digital Fluency: Understanding of digital transformation concepts and tools.

📝 Enhancement Note: The extensive experience requirement (15+ years) and the specific mention of "significant operational experience in business shared services, outsourcing or similar" indicate that this role expects a seasoned professional with practical, hands-on experience in transforming complex financial operations. The "super user interaction" preference highlights the need for someone who can bridge the gap between high-level strategy and front-line operational execution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Process Design Case Studies: Evidence of designing and implementing optimized Cash & Credit processes, showcasing clear improvements in efficiency, control, and stakeholder satisfaction.
• Process Harmonization Examples: Documentation or case studies demonstrating successful standardization and harmonization of processes across different business units or geographies.
• Analytical Dashboard Designs: Examples of dashboards created for process performance monitoring, cost-to-serve analysis, or KPI tracking, illustrating data visualization and interpretation skills.
• Re-engineering Project Outcomes: Demonstrable experience in leading or significantly contributing to large-scale process re-design initiatives, with clear articulation of challenges, solutions, and quantifiable results.
• System Integration Experience: Examples of working with technology teams to align process changes with approved global system standards and application landscapes.

Process Documentation:

• Global Process Model Maintenance: Experience in maintaining and governing global process models, ensuring accuracy and adherence to standards.
• Workflow Optimization Documentation: Ability to document current-state ("as-is") and future-state ("to-be") workflows, clearly outlining process steps, roles, responsibilities, and control points.
• Performance Measurement Frameworks: Documentation of frameworks for measuring and monitoring process performance, including the definition of KPIs and reporting mechanisms.

📝 Enhancement Note: Given the strategic nature of this role, candidates will likely be expected to present a portfolio that showcases their ability to not only design processes but also to manage their implementation and ongoing governance. The emphasis on "global process models," "dashboards," and "project lifecycle management" suggests a need for portfolio items that demonstrate strategic thinking, analytical rigor, and project execution capabilities within a financial operations context.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for senior-level Process Design Managers in Budapest and Pune, with 15+ years of experience in a global energy company, the estimated annual salary range is approximately €70,000 - €100,000 (for Budapest) and ₹15,00,000 - ₹25,00,000 (for Pune). This range is subject to significant variation based on specific experience, skill set, and negotiation.

Benefits:

• Performance-Based Bonuses: Opportunities for bonuses tied to individual and company performance.
• Cafeteria Elements: A wide range of flexible benefits selectable through a cafeteria system.
• Comprehensive Insurance: Life & Health Insurance, and a dedicated medical care package.
• Flexible Work Arrangements: Hybrid work model with up to 2 days per week remote, based on team agreement.
• Career Development: Opportunities to build a long-term career path with a wide range of learning and development options.
• Family Support: Family-friendly workplace initiatives, including extended parental leave and mother-baby rooms.
• Wellbeing Programs: Employee Assistance Program (EAP) and Company Recognition Programs to support employee wellbeing.
• Social Engagement: Possibility to join social communities and networks within bp.
• Office Amenities: Access to chill-out and collaboration spaces, play zones, office massage, and sports/music equipment in bp offices.
• Provided Assets: Company-provided phone for private usage, company laptop, and other requested equipment from the first day of employment.

Working Hours: Standard full-time hours, likely around 40 hours per week, with flexibility offered through the hybrid work arrangement.

📝 Enhancement Note: The salary estimate is based on research into senior finance and operations roles in Budapest and Pune, considering the extensive experience required and the industry (energy). The benefits package is detailed and comprehensive, highlighting bp's commitment to employee wellbeing and work-life balance, which is attractive to operations professionals seeking stability and growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Energy (Oil & Gas, with a significant focus on transitioning to new energy solutions). Company Size: bp is a globally recognized supermajor in the energy sector, employing tens of thousands of people worldwide. This implies a large, complex, and established organizational structure with extensive resources and established processes. Founded: Founded in 1909, bp has a long history, indicating stability, deep industry knowledge, and a well-established corporate culture, now actively navigating a significant business transformation towards sustainability and diversification.

Team Structure:

• Finance Business & Technology (FBT): This role sits within the Finance Group, specifically within the FBT division, suggesting a strong connection between financial operations and technological enablement.
• Reporting Structure: The role reports to the Head of Transformation and Innovation - Customer, indicating a focus on strategic, forward-looking initiatives within the customer-facing finance processes.
• Cross-functional Collaboration: Expected to collaborate extensively with key stakeholders across bp, including Finance, Group Treasury, operational teams, technology teams, and Business Process Management (BPM) teams.

Methodology:

• Data-Driven Decision Making: Emphasis on specifying, designing, and delivering analytic capabilities, building global dashboards, and assessing process performance against market capabilities.
• Process Optimization & Standardization: Core focus on driving process standardization, harmonization, integration, and end-to-end optimization.
• Agile & Transformational Approach: The role is part of "Transformation and Innovation," suggesting an agile mindset and a focus on continuous improvement and adapting to evolving business needs.

Company Website: https://www.bp.com/

📝 Enhancement Note: bp's stated mission to transform into a different kind of energy company by 2050 is a crucial context. This means the operations and finance functions are likely undergoing significant change, requiring individuals comfortable with ambiguity, innovation, and driving large-scale transformations. The "Finance Group" and "FBT" structure implies a commitment to leveraging technology and data to enhance financial operations.

📈 Career & Growth Analysis

Operations Career Level: This is a senior-level Process Design Manager role, signifying a strategic position responsible for defining and overseeing critical financial processes on a global scale. It's a key leadership role within the Finance Operations or Transformation functions. Reporting Structure: Reporting directly to the Head of Transformation and Innovation - Customer provides visibility to senior leadership and direct involvement in strategic customer-facing process initiatives. This structure offers opportunities to influence strategic direction. Operations Impact: The role has a direct impact on the efficiency, compliance, and cost-effectiveness of bp's global Cash & Credit operations. Optimized processes lead to improved cash flow, reduced financial risk, enhanced customer experience, and contribute significantly to the company's overall financial health and transformation goals.

Growth Opportunities:

• Strategic Leadership: Potential to move into broader Head of Process Design, Head of Transformation, or senior operational leadership roles within Finance Operations or other global functions.
• Specialization Deepening: Opportunity to become a recognized expert in Cash & Credit processes and broader financial transformation within the energy sector.
• Cross-Functional Mobility: Experience gained in this role can open doors to opportunities in areas like Global Treasury, Financial Planning & Analysis (FP&A), or IT/Digital Transformation within bp.
• Continuous Learning: Access to bp's extensive learning and development resources, including training, certifications, and opportunities to engage with industry best practices.

📝 Enhancement Note: The role offers a clear path for career advancement within a large, global organization undergoing significant transformation. The focus on strategic process design and innovation provides a strong foundation for leadership roles in operations and finance. The opportunity to influence global standards and contribute to bp's transition to new energy solutions makes this a compelling role for ambitious operations professionals.

🌐 Work Environment

Office Type: Hybrid work environment, combining office presence with remote work flexibility. The Budapest and Pune offices are part of bp's global network, likely featuring modern amenities designed for both focused work and collaboration. Office Location(s):

• Budapest, Hungary: Located in a major European business hub, likely with excellent infrastructure and accessibility. bp Hungary has received "Most Attractive Employer" awards, suggesting a positive and engaging office environment.
• Pune, India: A significant operational hub for bp, offering access to a large talent pool and modern business facilities.

Workspace Context:

• Collaborative Spaces: Offices are equipped with "chill-out and collaboration spaces" designed to foster teamwork, idea exchange, and innovation among colleagues.
• Technology Enabled: Access to necessary technology, including company laptops and phones, to support hybrid work and seamless connectivity.
• Team Interaction: Opportunities for regular interaction with a global team of finance and operations professionals, fostering knowledge sharing and a supportive work culture.

Work Schedule: Standard full-time schedule (approx. 40 hours/week) with flexibility, allowing for up to 2 remote workdays per week, which can be beneficial for focused analytical work and process design tasks.

📝 Enhancement Note: The hybrid work arrangement and the emphasis on collaborative spaces suggest an environment that balances individual focus with team interaction, crucial for process design and transformation roles. The mention of bp Hungary winning employer awards indicates a positive and supportive office culture, which is a significant draw for candidates.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and application, focusing on experience in Cash & Credit processes, process design, and transformation within large organizations.
• Hiring Manager Interview: A discussion with the Head of Transformation and Innovation - Customer to assess strategic thinking, leadership potential, and alignment with the role's objectives. Expect questions on your approach to process standardization and global implementation.
• Technical/Panel Interview: Likely involves a deeper dive into your process analysis, design capabilities, and understanding of financial operations. This may include scenario-based questions or a brief case study.
• Portfolio Review: A dedicated session where you'll present key projects and case studies from your portfolio, demonstrating your impact and methodology.
• Final Interview: Potentially with senior finance leadership to confirm cultural fit and overall suitability for the role and bp's transformation agenda.

Portfolio Review Tips:

• Quantify Impact: For each case study, clearly articulate the problem, your solution, the process improvements implemented, and the quantifiable results (e.g., % reduction in processing time, % improvement in cash application accuracy, cost savings).
• Highlight Global Scope: Emphasize your experience with global process design, standardization, and implementation across different regions or business units.
• Showcase Process Methodology: Detail the methodologies you used (e.g., Lean, Six Sigma, Agile) and how you applied them to analyze, design, and optimize processes.
• Demonstrate Stakeholder Management: Prepare examples of how you collaborated with and influenced diverse stakeholders (Finance, Treasury, IT, Business) to achieve process alignment and buy-in.
• Focus on Cash & Credit: Ensure your portfolio prominently features experience and success within Cash & Credit Management processes.

Challenge Preparation:

• Process Design Exercise: Be prepared for a hypothetical challenge where you might be asked to outline an approach to optimize a specific Cash & Credit sub-process or address a common industry challenge.
• Strategic Thinking: Practice articulating your vision for the future of Cash & Credit processes in the energy sector and how technology can enable these changes.
• Stakeholder Communication: Prepare to explain complex process concepts and recommendations clearly and concisely to both technical and non-technical audiences.

📝 Enhancement Note: The emphasis on a "Portfolio Review" and "Challenge Preparation" indicates that bp values practical demonstration of skills. Candidates should prepare to articulate their process design philosophy, methodology, and impact with concrete examples, focusing on quantifiable achievements and strategic alignment.

🛠 Tools & Technology Stack

Primary Tools:

• Enterprise Activity Model (EAM): This is explicitly mentioned as the framework within which processes will be managed. Familiarity with EAM or similar enterprise-level business modeling tools is crucial.
• Business Process Management (BPM) Suites: Tools like SAP Signavio, IBM Blueworks Live, or similar platforms for process modeling, documentation, and analysis.
• Project Management Software: Tools such as Microsoft Project, Asana, Jira, or Trello for managing project timelines, tasks, and resources.
• Collaboration Platforms: Microsoft Teams, Slack, or similar for real-time communication and team collaboration.

Analytics & Reporting:

• Data Analysis Tools: Proficiency with tools like Excel (advanced functions, Power Query), potentially SQL for data extraction, and BI tools like Tableau, Power BI, or QlikView for dashboard creation and visualization.
• ERP Systems: Experience with major ERP systems like SAP, Oracle, or their equivalents, particularly modules related to finance, treasury, and order-to-cash.

CRM & Automation:

• CRM Systems: Familiarity with CRM platforms (e.g., Salesforce) may be beneficial for understanding upstream/downstream process impacts, though not explicitly stated as primary.
• Automation Technologies: Understanding of Robotic Process Automation (RPA) tools (e.g., UiPath, Automation Anywhere) and their application in financial processes.
• Integration Tools: Knowledge of how different systems are integrated (e.g., APIs, middleware) to ensure seamless data flow.

📝 Enhancement Note: While specific tools are not listed beyond EAM, the responsibilities imply a need for strong analytical and process modeling capabilities. Candidates should be prepared to discuss their experience with various ERP systems, BPM tools, and data visualization platforms, emphasizing how they leverage these to drive process improvement and standardization.

👥 Team Culture & Values

Operations Values:

• Integrity & Compliance: A strong focus on maintaining "operational integrity" and adherence to financial and control practices is paramount in the finance sector.
• Efficiency & Optimization: A drive for "process standardisation, harmonisation, and integration" and "optimisation for efficiency" is central to the role's mandate.
• Customer Centricity: The role is within "Transformation and Innovation - Customer," highlighting a focus on improving customer experience through optimized processes.
• Data-Driven Approach: Emphasis on "analytic capability," "process performance insight," and "benchmarking" signifies a commitment to using data to inform decisions and drive improvements.
• Collaboration & Teamwork: The need to "coordinate with technology, operational teams and the businesses" and "build and maintain strong relationships" points to a collaborative work environment.

Collaboration Style:

• Cross-Functional Integration: A proactive approach to partnering with various departments (Finance, Treasury, Operations, Technology) to ensure cohesive process design and implementation.
• Process Review & Feedback: An open culture for reviewing processes, sharing learnings, and incorporating feedback from stakeholders and end-users.
• Knowledge Sharing: Encouragement of sharing best practices and standards across business units to foster a consistent approach to process management.

📝 Enhancement Note: bp's emphasis on diversity and inclusion, combined with the specific values for the operations role (integrity, efficiency, customer focus, data-driven, collaboration), suggests a professional environment that values both individual contribution and collective success in driving business transformation.

⚡ Challenges & Growth Opportunities

Challenges:

• Global Standardization Complexity: Harmonizing Cash & Credit processes across diverse business units, legacy systems, and regional regulations within a global energy company presents significant complexity.
• Driving Change in a Large Organization: Overcoming resistance to change and ensuring adoption of new processes and technologies across a large, established workforce.
• Balancing "To-Be" with "As-Is": Designing aspirational global standards while realistically integrating them with existing operational realities and technical limitations.
• Evolving Energy Landscape: Adapting financial processes to support bp's strategic transition towards new energy sources and sustainability goals.

Learning & Development Opportunities:

• Process Design & Transformation Expertise: Deepen skills in strategic process design, continuous improvement methodologies, and large-scale transformation program management.
• Industry and Domain Knowledge: Gain in-depth understanding of the energy sector's financial operations and the specific nuances of Cash & Credit management within this context.
• Technology Integration: Learn about and influence the integration of advanced technologies (e.g., RPA, AI, advanced analytics) into financial processes.
• Leadership Development: Opportunities to hone leadership skills through managing projects, influencing stakeholders, and potentially mentoring team members.

📝 Enhancement Note: The challenges inherent in this role are significant, but they also represent substantial opportunities for professional growth and impact. Candidates who thrive in complex, transformational environments will find this role particularly rewarding.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to designing and implementing standardized global Cash & Credit processes, considering different regional requirements and legacy systems."
• "How do you identify and prioritize opportunities for process automation and digitization within the Cash-to-Credit cycle?"
• "Walk me through a complex process re-engineering project you led. What were the key challenges, your strategic approach, and the quantifiable outcomes?"
• "How would you measure the success of a new process design initiative, and what KPIs would you focus on for Cash & Credit?"

Company & Culture Questions:

• "What are your thoughts on bp's transition to becoming a different kind of energy company, and how do you see finance operations supporting this strategy?"
• "How do you ensure operational integrity and compliance while driving process innovation?"
• "Describe a time you had to influence stakeholders with differing priorities to gain alignment on a process change. What was your strategy?"

Portfolio Presentation Strategy:

• STAR Method: Structure your case study presentations using the Situation, Task, Action, Result method to clearly articulate your contributions and outcomes.
• Visual Aids: Use flowcharts, dashboards, and before/after process maps to visually demonstrate your work and its impact.
• Quantify Everything: Ensure every success story includes specific, measurable results (e.g., "reduced processing time by X%", "improved cash application accuracy to Y%", "achieved cost savings of $Z").
• Tailor to bp: Highlight projects that align with bp's stated goals of standardization, digitization, and transformation within finance operations.

📝 Enhancement Note: Interviewers will be looking for a strategic thinker with a proven track record of execution in complex financial operations. Be prepared to discuss your methodologies, demonstrate quantifiable results, and articulate how your experience aligns with bp's transformation agenda.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link.
• Resume Optimization: Tailor your resume to highlight experience in Cash & Credit management, global process design, process re-engineering, continuous improvement methodologies, and stakeholder management. Use keywords from the job description.
• Portfolio Curation: Prepare a concise portfolio showcasing 2-3 key projects related to Cash & Credit process improvement, standardization, or transformation. Focus on quantifiable achievements and your specific role in driving success.
• Interview Preparation: Practice answering strategy and behavioral questions, focusing on the STAR method and articulating your impact with data. Be ready to discuss your approach to global process design and stakeholder influence.
• Company Research: Familiarize yourself with bp's current business strategy, its transformation goals, and its commitment to sustainability. Understand how finance operations supports these objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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