ALTERNANCE UX Researcher F/H

📍 Job Overview

Job Title: ALTERNANCE UX Researcher F/H

Company: Groupe Galeries Lafayette

Location: Paris, Ile-de-France, France

Job Type: FULL_TIME

Category: UX Research / Digital Product Development

Date Posted: 2026-01-16T17:30:07

Experience Level: 0-2 Years (Internship/Apprenticeship)

Remote Status: Hybrid (2 days remote per week)

🚀 Role Summary

• This role is an apprenticeship opportunity focused on User Experience (UX) Research within the Digital Product team of Groupe Galeries Lafayette's Information Systems Directorate.

• The UX Researcher will contribute to both digital (website, mobile app, self-checkout kiosks) and non-digital (in-store experience, customer journeys) product domains.

• Key responsibilities include supporting the UX Research team in evangelizing UX practices, assisting with methodology development, and participating in qualitative and quantitative data analysis.

• The role involves close collaboration with Product Managers and Product Designers, as well as organizing and facilitating workshops and internal training sessions.

📝 Enhancement Note: This role is specifically an "alternance" (apprenticeship/work-study program) in France, requiring the candidate to be enrolled in a degree program. The focus is on supporting an existing UX Research team and gaining practical experience across a broad spectrum of customer-facing products, both digital and physical.

📈 Primary Responsibilities

• Support the User Experience Research (UXR) team in evangelizing UX methodologies and best practices across various business units, including the e-commerce platform (Gl.com) and physical stores.

• Assist in the implementation of research methodologies tailored to specific project needs, including defining objectives and formulating hypotheses.

• Collaborate closely with Product Managers and Product Designers to integrate user research findings into the product development lifecycle.

• Participate in the analysis of qualitative and quantitative user data to identify trends, pain points, and opportunities for improvement.

• Contribute to the synthesis and delivery of research findings, including observations and actionable recommendations for product and service enhancements.

• Help organize and facilitate internal workshops, brainstorming sessions, and team rituals to foster collaboration and innovation within the UXR team.

• Assist in the planning and execution of internal training sessions to educate different teams on UX research principles and practices.

📝 Enhancement Note: The responsibilities highlight a supportive role within an established UXR team, emphasizing learning, collaboration, and practical application of research techniques across diverse product environments within a large retail group.

🎓 Skills & Qualifications

Education: Currently pursuing a Bac +4/5 (Master's level) degree in Human Sciences/Cognitive Sciences (e.g., Cognitive Psychology, Ergonomics) or a User Experience (UX) Design program.

Experience: Prior internship or project experience in UX research, user-centered design, or related fields is beneficial.

Required Skills:

• Foundational understanding of User Experience (UX) research principles and methodologies.

• Aptitude for qualitative and quantitative data analysis.

• Strong collaboration and teamwork skills for effective cross-functional partnership.

• Ability to assist in methodology development and adapt to different project requirements.

• Skills in organizing and facilitating workshops and meetings.

• Demonstrated agility and a proactive approach to learning and problem-solving.

• Enthusiasm for adopting new technologies and staying current with industry innovations.

Preferred Skills:

• Familiarity with UX design tools and research platforms.

• Experience with customer journey mapping or service design principles.

• Basic understanding of retail and e-commerce customer behaviors.

• Ability to contribute to training and evangelization efforts.

📝 Enhancement Note: The "agile learning" and "technology mastery" phrasing suggests a need for candidates who are adaptable, quick learners, and comfortable with digital tools and the evolving retail landscape.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase of academic or personal projects demonstrating an understanding of UX research processes.

• Examples of applied research methods (e.g., user interviews, surveys, usability testing).

• Documentation of how research findings informed design decisions or product improvements.

• Evidence of analytical skills in interpreting qualitative and/or quantitative data.

Process Documentation:

• Ability to understand and contribute to the documentation of research workflows.

• Experience in outlining research objectives, hypotheses, and methodologies.

• Familiarity with the process of synthesizing research data into actionable insights.

• Understanding of how to present research findings and recommendations effectively to stakeholders.

📝 Enhancement Note: While a formal portfolio might not be strictly required for an apprenticeship, candidates are strongly encouraged to prepare examples of their work that demonstrate their understanding of UX research processes and their ability to contribute to data analysis and recommendation development.

💵 Compensation & Benefits

Salary Range: As this is an apprenticeship ("alternance"), compensation will be a fixed, transparent salary in line with French apprenticeship regulations and the candidate's educational level (Bac +4/5). Specific figures are not provided but are stated to be "in coherence with your level of studies."

Benefits:

• Transparent fixed salary in line with study level.

• Profit-sharing and attendance bonus recognizing collective effort.

• Employee discount on purchases within the Groupe Galeries Lafayette.

• 80% coverage of transportation costs.

• Two days of remote work per week (hybrid arrangement).

• Personalized support during the integration process.

Working Hours: 40 hours per week, with a hybrid work arrangement allowing for two days of remote work.

📝 Enhancement Note: The salary is determined by French law for apprenticeships, which varies based on age and year of study. The benefits are standard for full-time employees and are highlighted to enhance the overall package for an apprentice.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Fashion, Lifestyle, Home Goods, Beauty, Jewelry, Food).

Company Size: Large Enterprise (Groupe Galeries Lafayette is a significant player in French retail with multiple brands).

Founded: The Galeries Lafayette department store was founded in 1912, with the group evolving over decades.

Team Structure:

• The role is within the Digital Product team, part of the larger Information Systems Directorate.

• The UX Researcher will be part of a dedicated UXR team and will work closely with Product Managers and Product Designers.

Methodology:

• Emphasis on user-centered design and data-driven decision-making for digital and physical customer experiences.

• Focus on agile development methodologies and continuous improvement.

• Commitment to "evangelizing" UX practices across the organization to foster a stronger user-centric culture.

Company Website: https://carrieres.groupegalerieslafayette.com

📝 Enhancement Note: The company culture values innovation, customer enchantment, and engagement in the lifestyle and retail sector. The role is positioned to foster a user-centric mindset within a traditional yet forward-thinking retail giant.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level apprenticeship role (Bac +4/5) designed for individuals starting their career in UX Research. It provides foundational experience in a corporate setting.

Reporting Structure: The UX Researcher will report to a lead within the UX Research team and will work closely with Product Managers and Product Designers. The hiring managers mentioned are William and Méréa (UX Researchers).

Operations Impact: The role contributes to improving the digital and in-store customer experience, directly impacting customer satisfaction, engagement, and potentially sales through better product design and user journeys.

Growth Opportunities:

• Skill Development: Deepen expertise in UX research methodologies, data analysis, and user-centered design principles.

• Industry Exposure: Gain hands-on experience within the dynamic retail and lifestyle industry.

• Networking: Build professional relationships within a large corporate group, potentially leading to future opportunities within Galeries Lafayette or its affiliated brands (La Redoute, Louis Pion, etc.).

• Career Path: Successful completion of the apprenticeship could lead to junior UX Researcher roles or other positions within the digital product or customer experience teams.

📝 Enhancement Note: The "alternance" format is a structured learning experience. Growth is framed around skill acquisition and gaining practical experience within a large, established retail organization, with potential for future employment within the group.

🌐 Work Environment

Office Type: Hybrid work model, combining office-based collaboration with remote flexibility.

Office Location(s): 27 Rue de Châteaudun, Paris, 75009, France.

Workspace Context:

• A collaborative environment within the Digital Product team, fostering interaction with Product Managers, Product Designers, and fellow UX Researchers.

• Access to necessary digital tools and technologies for UX research and data analysis.

• Opportunities to engage with different departments to understand diverse customer touchpoints, from online platforms to physical store layouts.

Work Schedule: The standard work schedule is 40 hours per week, with the flexibility of two remote workdays, allowing for a balance between focused individual work and collaborative team activities.

📝 Enhancement Note: The hybrid model reflects modern work trends, offering a balance that is often appealing to those seeking structured learning combined with personal flexibility.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Contact: Candidates will be contacted by talent scouts ("dénicheurs de talents").

• First Interview: Likely a conversation with William or Méréa, UX Researchers, to assess skills, motivation, and cultural fit. This may involve discussing academic background and initial UX research exposure.

• Potential Second Interview/Assessment: This could include a case study, a portfolio review, or a discussion about how the candidate approaches specific UX research challenges.

• Final Evaluation: Assessment of suitability for the apprenticeship and the team's needs.

Portfolio Review Tips:

• Focus on Process: Even for academic projects, clearly articulate the problem, your research approach, the methods used, your findings, and how those findings led to recommendations.

• Showcase Adaptability: Highlight projects where you had to adapt your research methods or overcome challenges.

• Data Interpretation: Demonstrate your ability to analyze and interpret both qualitative (e.g., interview notes, user feedback) and quantitative (e.g., survey data, analytics) information.

• Collaboration: If applicable, explain your role in team projects and how you contributed to shared goals.

• Enthusiasm for Retail: Connect your UX interests to the retail environment and the specific challenges or opportunities at Groupe Galeries Lafayette.

Challenge Preparation:

• Be ready to discuss your understanding of UX research methodologies relevant to digital products and physical retail experiences.

• Prepare examples of how you would approach researching a specific user need or problem within a retail context (e.g., improving the in-store navigation, optimizing the mobile checkout process).

• Think about how you would present findings and recommendations to diverse stakeholders (e.g., product managers, store managers).

📝 Enhancement Note: The interview process is designed to assess not only technical aptitude but also the candidate's learning potential, collaborative spirit, and alignment with the company's user-centric and innovative culture.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Tools: While not explicitly named, expect to work with tools for user interviews, surveys, usability testing, and potentially session recording/analytics. Familiarity with platforms like UserTesting.com, SurveyMonkey, Google Forms, or similar is a plus.

• Design & Prototyping Tools: Exposure to tools used by designers, such as Figma, Sketch, or Adobe XD, would be beneficial for understanding design outputs and collaborating effectively.

• Collaboration Tools: Proficiency with tools like Slack, Microsoft Teams, Jira, Confluence, or similar for project management and team communication.

Analytics & Reporting:

• Web Analytics: Basic understanding of tools like Google Analytics would be advantageous for analyzing website and app user behavior.

• Data Analysis Tools: Familiarity with spreadsheet software (Excel, Google Sheets) for basic data manipulation and reporting. Exposure to more advanced analytics tools is a bonus.

CRM & Automation:

• While not a direct CRM role, understanding how customer data is managed and utilized within a CRM system (like Salesforce, though not specified) can provide context for user research.

📝 Enhancement Note: The emphasis is on practical application within the digital product development lifecycle. While specific tools aren't mandated, a willingness to learn and adapt to the company's existing stack is crucial.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A core value driving all decisions to ensure customer enchantment and satisfaction.

• Agility & Innovation: Embracing new challenges, technologies, and evolving customer expectations.

• Collaboration: Working effectively across teams and departments to achieve shared goals.

• Engagement: A passion for the lifestyle, beauty, and retail sectors, and a commitment to creating joyful experiences.

• Data-Driven Approach: Using insights from user research and data analysis to inform strategy and design.

Collaboration Style:

• Highly collaborative, working hand-in-hand with Product Managers and Product Designers.

• An "evangelist" mindset, actively sharing knowledge and advocating for user needs across the organization.

• Open to feedback and iterative improvement in research processes and team rituals.

📝 Enhancement Note: The company culture emphasizes creating "enchantment" for customers, suggesting a focus on delightful and seamless user experiences, both online and offline.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging Digital and Physical: Applying UX research principles effectively across both online platforms and tangible in-store experiences.

• Cross-Functional Influence: Evangelizing UX research and driving adoption of user-centric practices across diverse business units with potentially varying priorities.

• Data Synthesis: Effectively translating complex qualitative and quantitative data into clear, actionable insights for product teams and stakeholders.

• Learning Curve: Adapting to the specific tools, processes, and industry nuances of a large retail group.

Learning & Development Opportunities:

• Mentorship: Direct guidance from experienced UX Researchers (William and Méréa) and Product Managers.

• Practical Application: Hands-on experience with real-world products and customer journeys within a leading retail environment.

• Methodology Expansion: Opportunity to learn and apply a wide range of UX research techniques.

• Industry Insight: Deep understanding of customer behavior in the fashion, lifestyle, and retail sectors.

📝 Enhancement Note: The challenges are framed as opportunities for growth, particularly for an apprentice keen to learn and contribute within a complex organizational structure.

💡 Interview Preparation

Strategy Questions:

• "Tell us about a time you had to adapt your approach to a user research project. What was the situation, and what did you do?" (Assesses agility and problem-solving).

• "How would you approach understanding the customer journey for a new product launch in our stores?" (Tests application of research methods to retail scenarios).

Company & Culture Questions:

• "What interests you about working for Groupe Galeries Lafayette specifically, and how do you see UX research contributing to our brand?" (Assesses motivation and brand alignment).

• "How do you stay updated on the latest UX research trends and technologies?" (Gauges proactivity and passion for the field).

Portfolio Presentation Strategy:

• Structure: For each project, clearly state the objective, your role, the methodology used, key findings, and the impact or recommendations.

• Visuals: Use screenshots, diagrams, or mockups to illustrate your points.

• Conciseness: Be able to present your key projects within a limited timeframe, focusing on the most impactful aspects.

• Enthusiasm: Show passion for understanding users and improving their experience.

📝 Enhancement Note: Candidates should prepare to demonstrate not only their technical skills but also their enthusiasm for UX, their ability to learn, and their potential to contribute to the company's user-centric mission.

📌 Application Steps

To apply for this apprenticeship position:

• Submit your application through the provided link on the Groupe Galeries Lafayette careers website.

• Portfolio Preparation: Curate examples of academic or personal projects that showcase your understanding of UX research methodologies, data analysis, and your ability to translate findings into actionable insights. Focus on demonstrating your learning process and adaptability.

• Resume Optimization: Highlight your educational background (Bac +4/5 in relevant fields), any relevant coursework, projects, or prior internship experiences. Emphasize keywords related to UX research, data analysis, collaboration, and agility.

• Interview Preparation: Practice articulating your motivations for pursuing an apprenticeship in UX research at Galeries Lafayette. Be ready to discuss your understanding of the role's responsibilities and how you can contribute to the team. Prepare specific examples from your academic work or personal projects.

• Company Research: Familiarize yourself with Groupe Galeries Lafayette's brands, its position in the retail market, and its commitment to customer experience. Understand the blend of digital and physical retail operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions tailored to an apprenticeship role. All details should be verified directly with the hiring organization before making application decisions.

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