47831561006 - E-Commerce Systems UX/UI Manager

📍 Job Overview

Job Title: E-Commerce Systems UX/UI Manager Company: Activate Talent Location: Colombia Job Type: Independent Contractor Category: E-Commerce Operations / UX/UI Design Date Posted: 2025-11-03 Experience Level: 5-10 Years Remote Status: Fully Remote

🚀 Role Summary

• Lead the strategic direction and execution of user experience (UX) and user interface (UI) design for a fast-scaling eCommerce organization's digital ecosystem.
• Drive initiatives to enhance website navigation, optimize conversion rates, and ensure consistent brand representation across all digital touchpoints.
• Spearhead UX research, user journey mapping, wireframing, and prototyping to create intuitive and engaging digital experiences.
• Collaborate closely with cross-functional teams, including developers, marketers, and product managers, to translate design concepts into high-performing eCommerce solutions.

📝 Enhancement Note: This role is positioned as an "E-Commerce Systems UX/UI Manager," indicating a focus not just on aesthetic design but also on the underlying systems and processes that enable a seamless user experience within the eCommerce platform. The emphasis on "Systems" suggests a need for understanding how UX/UI integrates with backend functionalities, data flow, and overall operational efficiency of the eCommerce platform.

📈 Primary Responsibilities

• Develop and implement end-to-end UX/UI strategy for the primary eCommerce website and all associated digital platforms, ensuring a cohesive user journey.
• Direct comprehensive UX research activities, including user interviews, persona development, and usability testing, to gather actionable insights for design improvements.
• Create detailed user journey maps, wireframes, and interactive prototypes to visualize and iterate on new features and user flows, ensuring alignment with business objectives.
• Partner effectively with engineering, marketing, and product management teams to ensure seamless integration of UX/UI designs into the development lifecycle and marketing campaigns.
• Design and execute A/B and multivariate tests on website layouts, calls-to-action, and checkout processes to systematically enhance user engagement and conversion rates.
• Establish and maintain scalable design systems, robust UI libraries, and comprehensive style guides to guarantee brand consistency and design integrity across all digital assets.
• Monitor and analyze user behavior data using analytics tools to pinpoint friction points and proactively propose data-driven design solutions for optimization.
• Stay abreast of emerging UX/UI trends, cutting-edge tools, and evolving best practices specifically within the dynamic eCommerce landscape.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic leadership and hands-on execution in UX/UI design, with a strong focus on data-driven optimization and cross-functional collaboration, which are hallmarks of effective operations management within a digital product context.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a background in Human-Computer Interaction (HCI), Digital Design, Computer Science, or a related field is highly beneficial for understanding user-centered design principles and technical integration.

Experience: A minimum of 5 years of professional experience in UX/UI design, with a significant portion ideally within the eCommerce sector or consumer product environments, demonstrating a deep understanding of online customer journeys and conversion optimization.

Required Skills:

• Expertise in leading UX/UI strategy and design implementation for complex digital platforms, particularly eCommerce.
• Advanced proficiency in design and prototyping tools such as Figma, Adobe XD, Sketch, or similar.
• Proven experience with usability testing software and methodologies to validate design decisions.
• Strong understanding and practical application of Conversion Rate Optimization (CRO) principles and techniques.
• In-depth knowledge of user behavior analytics tools (e.g., Google Analytics, Hotjar, Mixpanel) for data interpretation and action planning.
• Demonstrated ability in designing for responsive and adaptive user experiences across various devices.
• Exceptional ability to lead and collaborate effectively within multidisciplinary teams, fostering a shared vision for user experience.
• Excellent verbal and written communication skills, with the ability to articulate design rationale and present findings clearly to stakeholders.
• Strong problem-solving capabilities, with a methodical approach to identifying and resolving user experience challenges.
• Proficient project management skills, enabling the effective planning, execution, and delivery of design initiatives.

Preferred Skills:

• Experience in developing and maintaining comprehensive design systems and UI component libraries.
• Familiarity with front-end development concepts (HTML, CSS, JavaScript) to better collaborate with engineering teams.
• Knowledge of accessibility standards (WCAG) and best practices for inclusive design.
• Experience with A/B testing platforms and statistical analysis of test results.
• A strong portfolio showcasing successful UX/UI projects in the eCommerce space, with measurable results.

📝 Enhancement Note: The emphasis on tools like Figma and Adobe XD, coupled with concepts like CRO, A/B testing, and design systems, points towards a role that requires technical proficiency and a process-oriented approach to design, aligning with operational excellence in digital product management.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio demonstrating end-to-end UX/UI design process for at least 2-3 significant eCommerce projects.
• Case studies that clearly articulate the problem statement, your role, design process, and quantifiable results (e.g., conversion rate improvements, user satisfaction scores, task completion rates).
• Examples of user journey mapping, wireframes, high-fidelity mockups, and interactive prototypes, showcasing your design evolution.
• Evidence of creating or contributing to design systems, UI libraries, or style guides that promote consistency and scalability.
• Demonstration of how you've used data, user research, and A/B testing to inform design decisions and optimize user flows.

Process Documentation:

• Clear documentation of your UX research methodologies and how insights were translated into design solutions.
• Detailed walkthroughs of your wireframing and prototyping processes, highlighting iterative design and feedback loops.
• Explanation of how you collaborated with cross-functional teams (developers, product managers, marketers) to ensure successful implementation of designs.
• Examples of how you monitored user behavior and conducted A/B tests to measure the impact of design changes and drive continuous improvement.

📝 Enhancement Note: For a UX/UI Manager role in an eCommerce context, the portfolio is critical. It serves as a tangible representation of the candidate's ability to not only design but also to manage design processes, integrate with systems, and deliver measurable business outcomes, which is a core function in operations.

💵 Compensation & Benefits

Salary Range: As an independent contractor working remotely from Colombia, the salary expectations would typically align with international remote roles. Based on experience level (5-10 years) and the specialized nature of eCommerce UX/UI management, a range of $4,000 - $7,000 USD per month is a reasonable estimate. This range accounts for the cost of living in Colombia, the demand for skilled UX/UI professionals in the eCommerce sector, and the contractor status.

Benefits: As an independent contractor, formal benefits like health insurance, paid time off, and retirement plans are typically not provided by the hiring company. However, the role offers:

• Flexibility: Work from anywhere in the world, promoting a strong work-life balance.
• Remote Work: Fully remote position, eliminating commute time and costs.
• Contractual Engagement: Opportunity to work on a project basis with a fast-scaling organization.
• Professional Development: Potential exposure to innovative eCommerce strategies and technologies.

Working Hours: The position requires 40 hours per week, Monday to Friday. While the role is remote, adherence to core working hours might be necessary for effective collaboration with global teams, especially if those teams operate in different time zones.

📝 Enhancement Note: The salary estimate is based on industry benchmarks for experienced remote UX/UI professionals in Latin America and global remote contractor rates, considering the role's strategic importance and the company's focus on growth. The absence of traditional benefits is typical for contractor roles and should be factored into the overall compensation expectation.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates in the E-Commerce sector, specifically at the intersection of design, data, and technology. This suggests a fast-paced, digitally-driven environment focused on innovation and customer experience.

Company Size: Described as "fast-scaling," indicating a growing organization that likely values agility, adaptability, and rapid iteration. This often translates to a culture where individuals can have a significant impact and take on increasing responsibility.

Founded: The founding date is not specified, but "fast-scaling" implies it's likely a relatively modern company that has achieved significant growth in recent years, probably within the last 5-15 years, leveraging current digital trends.

Team Structure:

• The UX/UI Manager will likely be part of a Product, Design, or Marketing team, working closely with Product Managers, Developers, and Marketing Specialists.
• The reporting structure is not explicitly defined, but as a "Manager," this role likely leads the UX/UI function or a small team dedicated to it, potentially reporting to a Head of Product, VP of Design, or Chief Marketing Officer.
• Collaboration is highlighted as a key aspect, indicating a need for strong cross-functional partnerships to achieve business objectives.

Methodology:

• Data Analysis: A core component, utilizing user behavior analytics and A/B testing to drive design decisions and validate hypotheses.
• Workflow Planning & Optimization: Focus on improving user journeys and conversion funnels through systematic design and testing.
• Automation & Efficiency: While not explicitly stated for design, the "systems" aspect implies an interest in efficient design processes, possibly through design systems and automation tools.

Company Website: https://jobs.workable.com/company/kHFKsfd3NDgpPnY3GcwgQ2/jobs-at-activate-talent (This is the job portal link, not the direct company website, but provides context about Activate Talent as a hiring platform).

📝 Enhancement Note: The company's description as a "fast-scaling eCommerce organization" at the "intersection of design, data, and technology" suggests an environment that is both innovative and analytical. For a UX/UI Manager, this means a focus on measurable outcomes and continuous improvement, aligning perfectly with operational excellence principles.

📈 Career & Growth Analysis

Operations Career Level: This role is at a Managerial level within the UX/UI discipline, focusing on strategic oversight and execution for eCommerce systems. It requires a blend of deep design expertise and operational acumen to manage processes, collaborate across departments, and drive measurable business results through user experience. This is not just a design role but one that manages the operational aspects of user experience delivery within a technology-driven environment.

Reporting Structure: The UX/UI Manager is likely to report to a senior leader within Product, Design, or Marketing (e.g., Head of Product, VP of Design, CMO). They will collaborate extensively with development teams, product managers, and marketing specialists, acting as a central point of contact for all UX/UI-related initiatives within the eCommerce ecosystem.

Operations Impact: The role has a direct and significant impact on revenue and business growth by optimizing the customer journey, increasing conversion rates, improving customer retention, and enhancing brand perception. Effective UX/UI management translates directly into tangible financial results for an eCommerce business.

Growth Opportunities:

• Leadership Expansion: Potential to grow into a Director or VP of Product Design/UX role, overseeing larger teams and more strategic initiatives as the company continues to scale.
• Specialization: Opportunity to deepen expertise in specific areas of eCommerce UX, such as personalization, mobile commerce, or checkout optimization, becoming a subject matter expert.
• Strategic Influence: Increased involvement in product strategy, roadmap planning, and business decision-making, leveraging user insights to shape the company's digital direction.
• Cross-Functional Development: Gaining broader experience in product management, marketing strategy, and technical development through close collaboration.

📝 Enhancement Note: The "Manager" title and focus on "systems" and "optimization" clearly position this role as an operational leadership position within the design function, with significant potential for growth into broader product or GTM leadership roles.

🌐 Work Environment

Office Type: This is a fully remote position. The company embraces the "remoteworkrevolution," indicating a distributed workforce and a culture that supports working from anywhere.

Office Location(s): While the role is based in Colombia, the company's operational model suggests a global reach or at least a distributed team that doesn't rely on a central physical office for this specific role. The job posting states, "Work from any corner of the world."

Workspace Context:

• Collaborative Environment: Despite being remote, the role requires strong collaboration with distributed teams. This implies reliance on digital collaboration tools and a culture that encourages virtual teamwork and communication.
• Tools & Technology: The workspace will be digitally equipped, requiring reliable internet access and proficiency with various online collaboration and design software. The company likely provides access to or expects proficiency with its core technology stack.
• Operations Team Interaction: Interaction will be primarily through video conferencing, messaging platforms, and project management tools, fostering a dynamic and digitally-connected operational environment.

Work Schedule: The standard working hours are Monday to Friday, 40 hours per week. While remote, maintaining consistent availability during core business hours is expected for effective team collaboration, especially with teams potentially spread across different time zones.

📝 Enhancement Note: The emphasis on a "remoteworkrevolution" and working from "any corner of the world" highlights a modern, flexible work environment. For an operations role, this means a focus on asynchronous communication, digital collaboration tools, and self-management.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience, relevant skills, and alignment with the role requirements. Be prepared to showcase your best eCommerce UX/UI case studies.
• Technical/Design Interview: A deep dive into your UX/UI process, design rationale, and problem-solving skills. This may involve discussing specific projects from your portfolio and how you approached challenges.
• Cross-Functional Collaboration Interview: An assessment of your ability to work with developers, marketers, and product managers. Expect questions about how you handle feedback, manage conflicting priorities, and communicate design decisions to non-design stakeholders.
• Managerial/Strategic Interview: Focus on your leadership capabilities, strategic thinking regarding eCommerce UX, and how you would approach optimizing the user experience for a scaling business.
• Final Interview: Potentially with a senior leader, focusing on cultural fit, long-term vision, and alignment with the company's mission.

Portfolio Review Tips:

• Curate Selectively: Focus on 2-3 strong eCommerce case studies that best represent your skills and achievements in optimization and system thinking.
• Quantify Impact: For each case study, clearly state the problem, your role, the solutions implemented, and, most importantly, the measurable results (e.g., increased conversion rates, reduced bounce rates, improved task completion times).
• Showcase Process: Detail your methodology – from research and ideation to wireframing, prototyping, testing, and final implementation. Explain your rationale at each step.
• Highlight System Integration: If possible, demonstrate how your designs integrated with or improved underlying eCommerce systems, workflows, or data processes.
• Be Prepared to Present: Practice walking through your portfolio, articulating your contributions and the impact of your work concisely and engagingly.

Challenge Preparation:

• Design Challenge: You may be given a hypothetical eCommerce scenario or a specific problem to solve within a limited timeframe. Focus on applying your structured UX process, clearly articulating your assumptions and design decisions.
• CRO Focus: Be ready to discuss how you would approach optimizing a given funnel or user flow, referencing CRO principles and testing methodologies.
• System Thinking: Prepare to discuss how UX/UI decisions impact backend systems, data collection, and overall operational efficiency of an eCommerce platform.

📝 Enhancement Note: The emphasis on a portfolio review for a UX/UI Manager role underscores its importance as a demonstration of operational capability, not just design talent. Candidates must show how their design work drives tangible business outcomes and integrates with the broader operational ecosystem.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Adobe XD (Required). Proficiency with Sketch or other industry-standard tools is a plus.
• Wireframing: Tools like Balsamiq, Axure RP, or even advanced features within Figma/XD.
• Design Systems: Experience creating, maintaining, or contributing to design systems and component libraries is highly valued.

Analytics & Reporting:

• Web Analytics: Google Analytics (GA4) is essential.
• User Behavior Analytics: Hotjar, FullStory, Mixpanel, Amplitude, or similar tools for heatmaps, session recordings, and event tracking.
• A/B Testing Platforms: Optimizely, VWO (Visual Website Optimizer), Google Optimize, or similar for running tests and analyzing results.

CRM & Automation:

• While not directly a CRM role, understanding how UX/UI impacts CRM data capture (e.g., lead forms, customer segmentation) is beneficial. Familiarity with how user data flows into CRM systems (e.g., Salesforce, HubSpot) is an advantage.
• Project Management: Tools like Jira, Asana, Trello, or Monday.com for task management and collaboration.

Other Potential Tools:

• Usability Testing Software: UserTesting.com, Lookback, or similar platforms.
• Collaboration Platforms: Slack, Microsoft Teams, Zoom for remote communication.

📝 Enhancement Note: Proficiency in specific design tools like Figma and Adobe XD, along with analytics platforms like Google Analytics and user behavior tools, are critical operational requirements for this role. The ability to leverage these tools for data-driven optimization is paramount.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: A strong emphasis on using analytics and A/B testing results to inform design choices and prioritize initiatives.
• Customer Centricity: Placing the user at the heart of all design and system decisions, aiming to create seamless and satisfying experiences.
• Efficiency & Scalability: Building design systems and processes that can support rapid growth and maintain consistency across a growing eCommerce platform.
• Collaboration & Transparency: Fostering an environment where ideas are shared openly, feedback is constructive, and cross-functional teams work cohesively towards common goals.
• Innovation: Continuously exploring new design trends, technologies, and user engagement strategies to keep the eCommerce experience fresh and competitive.

Collaboration Style:

• Cross-Functional Integration: Proactive engagement with product, engineering, marketing, and data teams to ensure design solutions are technically feasible, strategically aligned, and effectively communicated.
• Process Improvement Focus: A culture that encourages continuous feedback loops on design processes and workflows to identify bottlenecks and enhance team efficiency.
• Knowledge Sharing: Encouraging the sharing of UX/UI best practices, research findings, and design patterns across teams to foster a learning environment and collective growth in user experience excellence.

📝 Enhancement Note: The company's likely values, inferred from its industry and scaling nature, would emphasize agility, data utilization, and customer focus. For a UX/UI Manager, translating these values into operational practices means ensuring design work is measurable, efficient, and directly contributes to business objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Navigating the complexity of meeting diverse user expectations while ensuring designs drive key business metrics like conversion and revenue.
• Managing Design Consistency Across a Scaling Platform: Maintaining brand integrity and a cohesive user experience as the eCommerce site and its features rapidly expand.
• Remote Collaboration Effectiveness: Ensuring smooth communication and alignment with globally distributed cross-functional teams without the benefit of in-person interaction.
• Rapid Iteration & Testing: Keeping pace with the demands of a fast-scaling eCommerce business, requiring efficient design, testing, and implementation cycles.

Learning & Development Opportunities:

• Advanced CRO Techniques: Opportunity to delve deeper into sophisticated conversion rate optimization strategies and their implementation within an eCommerce context.
• Emerging Design Technologies: Exposure to new UX/UI tools, AI-driven design applications, and innovative interaction paradigms relevant to the future of eCommerce.
• Strategic Product Input: Growing influence on the overall product roadmap and business strategy based on user insights and design expertise.
• Leadership Skills: Developing management and strategic planning skills in a dynamic, growth-focused environment.

📝 Enhancement Note: The challenges highlight the need for strong operational management skills in a fast-paced, remote environment, while growth opportunities point to a role with significant potential for career advancement and skill diversification.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing a UX/UI strategy for a new eCommerce feature. How do you ensure it aligns with business objectives and user needs?" (Focus on structured methodology, data integration, and cross-functional buy-in.)
• "How would you approach optimizing the checkout process on an eCommerce website to reduce cart abandonment? Walk us through your A/B testing strategy and how you'd measure success." (Prepare to discuss CRO principles, hypothesis generation, testing execution, and key performance indicators.)
• "Imagine you're collaborating with a development team that has limited bandwidth. How do you ensure your UX/UI designs are implemented effectively and maintain quality?" (Highlight communication strategies, design system utilization, and pragmatic problem-solving.)

Company & Culture Questions:

• "What do you know about our company and our mission in the eCommerce space?" (Research the company's products, market position, and any recent news.)
• "How do you approach collaboration with remote teams, particularly with developers and marketers who may have different priorities?" (Emphasize your communication style, empathy, and ability to build consensus.)
• "How do you measure the success and impact of your UX/UI work within an organization?" (Prepare to discuss key metrics, ROI, and how you tie design outcomes to business results.)

Portfolio Presentation Strategy:

• Problem-Solution-Outcome Framework: For each case study, clearly articulate the business/user problem, your proposed solution (design), and the measurable outcome (impact).
• Emphasize Operational Impact: Highlight how your designs improved efficiency, streamlined user flows, or directly contributed to revenue growth.
• Showcase System Thinking: If possible, explain how your design choices considered or improved the underlying eCommerce systems or processes.
• Interactive Walkthrough: Be ready to navigate your digital portfolio or present key screens, explaining your design rationale and decision-making process at each stage.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design skill but also operational thinking, problem-solving for a scaling business, and effective collaboration in a remote, cross-functional setting.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workable link.
• Curate Your Portfolio: Select 2-3 of your strongest eCommerce UX/UI case studies. Ensure each case study clearly outlines the problem, your specific role and process, the solutions implemented, and, most importantly, quantifiable results (e.g., conversion rate increases, improved user satisfaction).
• Tailor Your Resume: Highlight keywords from the job description such as "E-Commerce," "UX/UI Design," "Figma," "Adobe XD," "CRO," "User Behavior Analytics," "Responsive Design," and "Cross-Functional Collaboration." Quantify your achievements with data where possible.
• Prepare Your Presentation: Practice walking through your portfolio, focusing on your process, design decisions, and the operational impact of your work. Be ready to articulate how you would approach challenges specific to a scaling eCommerce business.
• Research Activate Talent & Their Clients: Understand the company's mission and how they operate within the eCommerce landscape. Consider the types of clients they might serve and tailor your understanding of UX/UI's role in those contexts.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.