UX Writer (m/f/d)

📍 Job Overview

Job Title: UX Writer (m/f/d)

Company: Riverty

Location: Amsterdam, Heerenveen, Berlin

Job Type: Full-time

Category: UX Writing / Content Design

Date Posted: 2025-06-12T02:00:00

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🎨 Role Summary

• Craft clear, concise, and user-centered microcopy and content to guide users through financial services across diverse digital touchpoints.
• Collaborate closely with UX designers, product managers, and developers within an international team to unify user journeys and enhance the overall user experience.
• Develop and maintain content guidelines, contribute to a content design system, and establish processes to elevate UX writing as a discipline within the organization.
• Focus primarily on developing and refining content for the Riverty app and email communications, including crucial financial information like invoices and payment reminders.

🖼️ Primary Responsibilities

• Develop, write, edit, and polish user interface text for the Riverty app, web shop checkouts, invoicing, payment flows, and other digital touchpoints, ensuring clarity, consistency, and adherence to brand voice.
• Collaborate with UX designers to integrate content seamlessly into wireframes, prototypes, and final designs, ensuring intuitive navigation and effective communication.
• Work alongside product managers to understand user needs, business requirements, and product goals, translating them into effective content strategies and solutions.
• Partner with developers during the implementation phase, providing final text, ensuring correct placement, and addressing any content-related technical constraints.
• Refine and optimize content based on user feedback, usability testing, and performance metrics to continuously improve the user experience.
• Establish and maintain content guidelines, style guides, and terminology lists to ensure consistency across all platforms and communications.
• Contribute to the development and maintenance of a content design system, working with design and development teams to create reusable content components.
• Plan and conduct workshops or training sessions to educate cross-functional teams on UX writing principles, best practices, and the importance of user-centric language.
• Conduct research, including competitive analysis and user interviews, to inform content decisions and ensure language resonates with target audiences.
• Advocate for the user in cross-functional team discussions, ensuring that language and content prioritize user understanding and ease of use, particularly in sensitive financial contexts.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field such as Communications, Journalism, English, Linguistics, Human-Computer Interaction, or a related discipline. Equivalent practical experience in UX writing or content design is also highly valued.

Experience: 2-5 years of professional experience in UX writing, content strategy, technical writing, copywriting, or a related field with a strong focus on digital products and user interfaces. A portfolio demonstrating experience in crafting user-centered content for digital platforms is essential.

Required Skills:

• Proven experience in product writing or a related field with a focus on user interfaces and digital experiences.
• Strong content design skills, including the ability to conceptualize, structure, and write clear, concise, and persuasive content that meets user needs and enhances the user experience.
• Excellent collaboration skills with demonstrated experience working effectively within cross-functional teams (UX Design, Product Management, Engineering).
• Exceptional communication skills, including the ability to simplify complex information and adapt writing style for diverse audiences and purposes.
• Strategic thinking with an understanding of how content impacts overall product goals and the ability to develop effective content management plans.
• A strong affinity for user research and a willingness to learn and participate in UX or consumer research activities, including user interviews.
• Fluency in either Dutch or German, and professional working proficiency in English.

Preferred Skills:

• Additional proficiency and writing experience in another European language (Swedish, Danish, French, Finnish, etc.).
• Experience developing and maintaining voice & tone guidelines, content design systems, or other forms of content governance.
• Exposure to complex product ecosystems, including experience with B2B, B2C, or B2B2C products.
• Familiarity with accessibility standards and their application in content design for digital products.
• Experience with localization processes and utilizing translation tools like Crowdin.
• A background or educational foundation in Linguistics.
• Enthusiasm for and experience with content-first design methodologies.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

• Your portfolio should showcase examples of your work on digital products, demonstrating your ability to write clear, concise, and user-friendly microcopy, interface text, and other in-product content.
• Include case studies that illustrate your content design process, from understanding the problem and user needs to your approach to crafting content and collaborating with cross-functional teams.
• Present examples that highlight your strategic thinking, showing how your content choices supported product goals and improved the user experience.
• Demonstrate your understanding of user flows and journeys, showing how your content guided users effectively through different interactions.

Process Documentation:

• Document your research and discovery process, including how you gathered information about users, their needs, and the product context to inform your content decisions.
• Showcase your ideation and iteration methods, explaining how you explored different content options, tested variations, and refined your language based on feedback or constraints.
• Describe your validation and testing approaches, including how you measured the effectiveness of your content or gathered user feedback on language and terminology.

💵 Compensation & Benefits

Salary Range: Based on research for mid-level UX Writer roles in Amsterdam, Heerenveen, and Berlin with 2-5 years of experience in the fintech sector, the estimated salary range is €50,000 to €75,000 annually. This range can vary depending on the specific location (salaries in Berlin are typically slightly lower than Amsterdam), exact experience level, and negotiation. This estimate is based on publicly available salary data for similar roles in these regions and general industry benchmarks for UX/Content Design professionals in European tech companies.

Benefits:

• Competitive salary with potential for performance-based bonuses.
• Comprehensive health insurance coverage.
• Retirement savings plan or pension scheme.
• Flexible working conditions, including hybrid work options with the possibility of working from Amsterdam, Heerenveen, or Berlin offices.
• Opportunities for professional development and training, including support for attending industry conferences or workshops relevant to UX writing and content design.
• Paid time off and holidays.
• Potential for employee stock options or equity participation.
• Additional benefits may include transportation allowances, wellness programs, or discounts on company products/services.

Working Hours: This is a full-time position, typically requiring approximately 40 hours per week. Flexible working hours are available, allowing for adjustment based on team needs and individual preferences, supporting a healthy work-life balance for creative work. Collaboration across different time zones (NL/DE) will require some flexibility.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: Fintech (Financial Technology). Riverty operates within a dynamic and rapidly evolving industry, focusing on developing human-centric financial solutions. This context means the design team, including UX Writers, plays a critical role in building trust and clarity around sensitive financial interactions.

Company Size: Riverty is part of a larger organization (likely Arvato Financial Solutions, given the domain "createyourowncareer.com" and the scale), suggesting a company size likely exceeding 1,000 employees globally, as indicated by the LinkedIn data for the likely parent company (DK, 1,001-5,000 employees). This implies a structured environment with established processes and significant resources, but also the potential for bureaucracy. For design professionals, this often means working within larger, more complex product ecosystems and collaborating with numerous stakeholders.

Founded: While the exact founding date of Riverty is not specified, its parent company (likely Arvato Financial Solutions, part of Bertelsmann) has a long history. This heritage can influence the company culture, potentially balancing innovation with established corporate practices. The "Everything we do, starts with you" tagline suggests a focus on user-centricity and building strong relationships.

Team Structure:

• The UX team is international and comprises designers, researchers, and fellow UX writers, suggesting a collaborative and multidisciplinary environment.
• UX Writers likely report within the design or product organization, working closely with specific product squads or feature teams.
• Cross-functional collaboration with product managers and developers is explicitly mentioned as a core aspect of the role, indicating an integrated team structure.

Methodology:

• Given the focus on user-centricity and collaboration, the team likely employs agile or lean methodologies.
• Design processes likely involve user research, ideation, prototyping, testing, and iteration, with UX writing integrated throughout.
• There is an emphasis on establishing guidelines and a content design system, indicating a move towards a more standardized and scalable approach to content.

Company Website: https://jobsearch.createyourowncareer.com/Riverty/job/Amsterdam%2C-Heerenveen%2C-Berlin-UX-Writer-%28mfd%29-NH-43232/1203240201/

📈 Career & Growth Analysis

Design Career Level: This role is positioned at a Mid-Level (2-5 years experience), indicating expectations for a strong foundation in UX writing principles, independent execution of tasks, and effective collaboration within a team. The UX Writer at this level is expected to contribute significantly to content strategy within their assigned product areas and mentor more junior team members if applicable.

Reporting Structure: The UX Writer likely reports to a Lead UX Writer, Content Strategy Manager, or potentially a UX Lead or Head of Design, depending on the organizational structure. This reporting line will influence mentorship, career guidance, and exposure to higher-level strategic discussions within the design or content discipline.

Design Impact: As a UX Writer in a fintech company, your work directly impacts user understanding, trust, and successful completion of financial tasks. Clear and empathetic language is critical for reducing user frustration, improving conversion rates, and ensuring compliance. Your contributions will have a tangible impact on key product metrics and the overall user perception of the service.

Growth Opportunities:

• Advancement to a Senior UX Writer or Lead UX Writer role, taking on more complex projects, mentoring junior team members, and contributing more significantly to content strategy at a broader level.
• Specialization in specific areas of UX writing, such as conversational design, localization strategy, or content design systems.
• Transition into a Content Strategy role, focusing on overarching content governance, information architecture, and content lifecycle management across the organization.
• Opportunities to lead workshops and training sessions, developing skills in teaching and advocacy for UX writing best practices.
• Exposure to international markets and the complexities of localization, enhancing expertise in crafting content for diverse linguistic and cultural contexts.

🌐 Work Environment

Studio Type: Hybrid. The role offers flexibility to work from the Amsterdam, Heerenveen, or Berlin offices, combined with remote work options. This indicates a modern approach to work, balancing in-person collaboration with the flexibility of remote work.

Office Location(s): Amsterdam, Heerenveen, Netherlands; Berlin, Germany. Having multiple office locations suggests potential for collaboration with colleagues in different cities and exposure to diverse regional contexts. Information regarding specific office addresses and accessibility would need to be confirmed during the interview process.

Design Workspace Context:

• The hybrid model suggests offices are equipped for both individual focus and collaborative work, likely including meeting rooms, breakout areas, and potentially dedicated design spaces.
• Collaboration tools are essential for effective communication and project management in a distributed team.
• Working across multiple locations and potentially time zones requires strong communication practices and the ability to manage projects asynchronously.

Work Schedule: Full-time with flexible working conditions. While a standard 40-hour week is expected, the flexibility allows for some control over daily schedules, which can be beneficial for deep work and managing personal commitments. Collaboration with teams in different locations might require some flexibility in meeting times.

📄 Application & Portfolio Review Process

Design Interview Process:

• Initial screening call with HR or a recruiter to assess basic qualifications, experience, and fit for the role and company culture. Be prepared to briefly discuss your background and interest in UX writing, particularly in fintech.
• Interview(s) with members of the UX team (e.g., Lead UX Writer, UX Designer, UX Researcher) to discuss your portfolio, content design process, collaboration style, and understanding of user-centered principles. Be ready to walk through specific case studies from your portfolio.
• Potential design challenge or take-home assignment related to UX writing for a financial product. This will assess your ability to apply UX writing principles to a practical problem and articulate your rationale.
• Interview(s) with Product Managers or Engineering Leads to assess your ability to collaborate cross-functionally and understand technical constraints or product requirements.
• Final interview(s) with a hiring manager or department head to discuss your overall fit, career aspirations, and potential contributions to the team and company.

Portfolio Review Tips:

• Select case studies that demonstrate your experience in writing for complex digital products, ideally within the fintech or a related regulated industry.
• Clearly articulate the problem you were solving, your role in the project, your content design process, the rationale behind your language choices, and the impact of your work (e.g., improved clarity, reduced support tickets, increased conversion).
• Showcase examples of microcopy, error messages, onboarding flows, email content, and other relevant in-product text.
• If possible, include examples that demonstrate your ability to work with design systems, style guides, or localization processes.
• Highlight your collaborative efforts, showing how you worked with designers, product managers, and developers to achieve project goals.

Challenge Preparation:

• If given a take-home assignment, carefully read and understand the prompt. Ask clarifying questions if needed.
• Approach the challenge with a user-centered mindset, considering the target audience, their needs, and the context of the interaction.
• Structure your response clearly, explaining your process, rationale, and any assumptions you made.
• Present your solution clearly and concisely, showcasing your writing skills and your ability to apply UX writing best practices.
• Be prepared to discuss your solution in detail during an interview, explaining your choices and responding to feedback.

ATS Keywords: UX Writing, Content Design, Microcopy, Information Architecture, Content Strategy, User Interface Text, Digital Product Content, Financial Services, Fintech, User Experience, User-Centered Design, Agile, Collaboration, Cross-functional Teams, Product Management, UX Design, User Research, Usability Testing, Content Guidelines, Style Guides, Content Design System, Localization, Crowdin, German Language, Dutch Language, English Language, Communication, Strategic Thinking, Copywriting, Technical Writing, Content Marketing, Accessibility, B2B, B2C, B2B2C, Case Studies, Portfolio, User Journeys, Onboarding, Error Messages, Email Content, Invoicing, Payments.

🛠 Tools & Technology Stack

Primary Design Tools:

• Familiarity with design collaboration tools like Figma, Sketch, or Adobe XD is likely necessary for working with UX designers and accessing design files to implement or review content. Experience with tools that support content annotation and handoff within design files is beneficial.
• Tools for creating and managing content, potentially including a Content Management System (CMS) or a dedicated headless CMS for structured content.
• Spreadsheets or other documentation tools for organizing and tracking content changes, terminology, and localization strings.

Collaboration & Handoff:

• Collaboration platforms like Slack, Microsoft Teams, or similar for daily communication and real-time discussions with cross-functional teams.
• Project management tools such as Jira, Asana, or Trello for tracking tasks, deadlines, and project progress.
• Handoff tools integrated with design software or separate documentation platforms for providing final text and specifications to developers.

Research & Testing:

• Potential exposure to user research platforms (e.g., Maze, UserTesting.com) for gathering user feedback on content and usability.
• Analytics tools (e.g., Google Analytics, Amplitude) for understanding user behavior and the impact of content changes on key metrics.
• Tools for conducting A/B testing on different content variations.

👥 Team Culture & Values

Design Values:

• User-Centricity: A strong emphasis on understanding and meeting the needs of the user, particularly in the context of complex financial interactions. Language should be empathetic, accessible, and empowering.
• Clarity and Simplicity: Prioritizing clear, concise, and easy-to-understand language, especially when explaining financial concepts or processes.
• Consistency: Maintaining a consistent voice, tone, and terminology across all platforms and touchpoints to build trust and a cohesive user experience.
• Collaboration: Valuing close collaboration with design, product, and engineering teams to ensure content is integrated effectively and supports overall product goals.
• Continuous Improvement: A commitment to iterating on content based on user feedback, data, and evolving best practices in UX writing.

Collaboration Style:

• Collaborative and integrated within cross-functional product squads.
• Open to design critique and feedback from team members and stakeholders.
• Emphasis on clear and effective communication, both written and verbal, particularly when working with remote colleagues.
• Likely utilizes shared documentation and project management tools to facilitate transparent workflows.

⚡ Challenges & Growth Opportunities

Design Challenges:

• Simplifying complex financial concepts and processes into clear, accessible, and user-friendly language for a diverse audience.
• Maintaining consistency in voice, tone, and terminology across multiple platforms, products (app, web, email), and languages (given the international nature of the role).
• Balancing user needs for clarity and empathy with legal and compliance requirements in the fintech industry.
• Integrating UX writing effectively into agile development workflows and ensuring content is considered early in the design process.
• Advocating for the value of UX writing within the organization and educating cross-functional teams on best practices.
• Working effectively within a hybrid and geographically distributed team across multiple offices and time zones.

Learning & Development Opportunities:

• Deepen expertise in fintech-specific content strategy and the regulatory landscape impacting financial product language.
• Develop advanced skills in localization and internationalization of content, working with translation tools and managing multilingual content.
• Gain experience in building and maintaining content design systems and larger content governance frameworks.
• Opportunities to conduct or participate in user research specifically focused on language and comprehension.
• Develop leadership skills by mentoring junior writers or leading content-focused initiatives.

💡 Interview Preparation

Design Process Questions:

• "Describe your typical UX writing process from receiving a request to final implementation. How do you collaborate with designers and product managers?" - Prepare to walk through a specific project from your portfolio, highlighting your steps and team interactions.
• "How do you approach writing microcopy for complex or sensitive interactions, especially in a financial context?" - Discuss your strategies for clarity, empathy, and error prevention. Provide examples from your experience.
• "Tell me about a time you had to advocate for your content decisions with stakeholders. How did you present your rationale and address feedback?" - Prepare a STAR method response demonstrating your communication and influencing skills.
• "How do you ensure consistency in language and tone across different parts of a product or different platforms?" - Discuss your experience with style guides, terminology lists, or content design systems.
• "Describe your experience with user research. How do you use research insights to inform your content decisions?" - If you haven't conducted research, express your eagerness to learn and discuss how you would utilize research findings provided by others.

Company Culture Questions:

• "What does 'human-centric fintech' mean to you, and how would your role as a UX Writer contribute to this vision?" - Research the company's mission and values and connect them to the impact of effective UX writing.
• "How do you prefer to collaborate in a hybrid, international team environment?" - Discuss your communication preferences and strategies for working effectively with colleagues in different locations and potentially time zones.
• "What are your expectations for design critique and feedback within a team?" - Express your openness to feedback and your approach to giving constructive criticism.

Portfolio Presentation Strategy:

• Structure your presentation around 2-3 key case studies that best demonstrate your relevant skills and experience, particularly in fintech or complex digital products.
• For each case study, clearly state the problem, your role, your process (including research, ideation, and collaboration), the content solutions you developed, and the outcome or impact of your work.
• Focus on the "why" behind your content choices, explaining your rationale and how your language decisions addressed user needs and product goals.
• Be prepared to discuss specific examples of microcopy, error messages, calls to action, and other interface text, explaining your thought process for each.
• If possible, show iterations or alternative content options you considered and why you chose the final version.

📌 Application Steps

To apply for this design position:

• Submit your application through this link.
• Customize your design portfolio to highlight case studies and examples of your UX writing work on digital products, ideally in the fintech or a related complex domain. Ensure your case studies clearly articulate your process, rationale, and the impact of your content.
• Optimize your resume for design roles by incorporating relevant ATS keywords from the list provided. Clearly list your experience with specific design tools, methodologies (e.g., Agile), and collaborative practices.
• Prepare for design interviews by practicing walking through your portfolio case studies and articulating your content design process and decision-making. Anticipate questions about collaboration, problem-solving, and adapting your writing for different contexts.
• Research Riverty and its likely parent company (Arvato Financial Solutions/Bertelsmann) to understand their business, products, and stated values. Consider how your skills and experience align with their mission to build human-centric fintech solutions.