UX Writer at Ramsey Solutions

📍 Job Overview

Job Title: UX Writer

Company: Ramsey Solutions

Location: Nashville, Tennessee, United States

Job Type: Full-Time

Category: UX Writing / Content Design

Date Posted: June 12, 2025

Experience Level: 1+ years

Remote Status: On-site

🎨 Role Summary

Drive the in-app digital experience for the EveryDollar budgeting app through compelling and user-centered content.
Craft content that guides users through their financial journey, fostering better budgeting habits and motivation.
Collaborate closely with product managers, UX designers, and engineers to create personalized and engaging digital coaching content.
Focus on behavioral content strategy to nudge users towards achieving their financial goals within the digital product.

📝 Enhancement Note: The role is specifically focused on the EveryDollar app and emphasizes the behavioral and motivational aspects of content, which is a key differentiator for UX Writing in a personal finance context. This goes beyond standard microcopy.

🖼️ Primary Responsibilities

Develop and refine digital coaching content to provide users with guidance and actionable financial insights within the EveryDollar app.
Write, edit, and optimize in-product messaging, including microcopy, notifications, onboarding flows, and feature explanations, to enhance user engagement and comprehension.
Create comprehensive content strategies that support the reinforcement of positive financial behaviors and habit formation over time.
Design and execute A/B tests for digital coaching messages and in-app content to measure effectiveness and drive continuous improvement in user engagement metrics.
Work collaboratively with UX designers and product teams to ensure content seamlessly aligns with user journeys, information architecture, and overall product design principles.
Partner with data analysts and research teams to analyze user feedback, behavior patterns, and performance data, using insights to iterate on content and achieve better user outcomes.
Maintain and evolve a consistent, empathetic, and on-brand voice and tone across all in-app content, reflecting Ramsey Solutions' mission and values.
Contribute directly to boosting the adoption and retention of key financial habits among users through the creation of effective and persuasive in-product content.
Identify content-related roadblocks in the user experience and proactively propose solutions, contributing to a culture of iterative improvement and "making it better."

📝 Enhancement Note: Expanded on the core responsibilities to include specific UX writing tasks like microcopy, onboarding flows, and A/B testing, which are standard in this discipline, and added the responsibility of identifying roadblocks based on the "make it better" value mentioned.

🎓 Skills & Qualifications

Education: While a specific degree isn't explicitly stated, a background in Communications, English, Journalism, Technical Writing, Human-Computer Interaction (HCI), or a related field is typically beneficial for a UX Writer role. Practical experience and a strong portfolio are often prioritized.

Experience: Minimum of 1+ years of dedicated experience in UX writing, digital coaching, or behavioral content strategy. Experience working on digital products, particularly mobile applications, is highly relevant. A portfolio demonstrating successful content strategies and writing samples that influenced user behavior is essential.

Required Skills:

Proficiency in UX Writing principles and best practices, including crafting clear, concise, and user-friendly microcopy and in-app messaging.
Strong understanding of habit formation principles and behavioral economics as they apply to digital product design and content strategy.
Demonstrated ability to create motivational, empathetic, and user-centered content that effectively drives user engagement and encourages desired behaviors.
Experience collaborating effectively within cross-functional product teams, including working closely with UX designers, product managers, and software engineers.

Preferred Skills:

Experience with A/B testing methodologies and tools for optimizing content performance based on user data.
Familiarity with user research methods and the ability to incorporate user feedback and data analysis into content iteration.
Experience working on personal finance or budgeting applications, understanding the unique language and user needs in this domain.
Knowledge of content style guides and design systems, and the ability to maintain consistency in voice and tone across a complex product.

📝 Enhancement Note: Inferred typical educational backgrounds for UX Writers and added detail to the experience requirements, emphasizing the importance of a portfolio and experience with digital products. Added preferred skills common in UX writing roles that align with the responsibilities listed.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

Include case studies that specifically highlight your UX writing process, demonstrating how your content addressed user needs and contributed to product goals.
Showcase examples of in-app messaging, microcopy, onboarding flows, error messages, and other UI text you have written.
Quantify the impact of your content where possible, using metrics related to engagement, conversion, or task completion.
Present your work clearly, explaining the context, the problem you were solving, your approach, and the outcome.

Process Documentation:

Detail your approach to content strategy, including how you conduct research, define target audiences, and map content to user journeys.
Explain your collaborative process with designers and product managers, including how you contribute to wireframes, prototypes, and user flows.
Describe your methods for iterating on content based on user feedback, testing results, and performance data.

📝 Enhancement Note: Provided specific guidance on what to include in a UX writing portfolio, emphasizing case studies, quantitative impact, and process documentation, which are crucial for demonstrating strategic thinking in this field.

💵 Compensation & Benefits

Salary Range: $65,000 - $90,000 per year. The provided range is competitive for a UX Writer with 1+ years of experience in the Nashville, TN area, particularly within the financial technology sector. The specific salary within this range will likely depend on the candidate's demonstrated skill level, relevant experience, and portfolio quality. Research based on Glassdoor and Salary.com data for UX Writers in the Nashville metropolitan area indicates this range is appropriate for an early to mid-level role.

Benefits:

Comprehensive Health Insurance options, including plans eligible for a Health Savings Account (HSA) with a company match up to $500.
401(k) Retirement Plan with a 4% company match and contribution, supporting long-term financial planning.
Annual reimbursement for wellness initiatives, counseling services, and grocery memberships, promoting holistic well-being.
Access to an on-campus cafe offering subsidized pricing for breakfast, lunch, and coffee, enhancing convenience and community.
Dependent Care Flexible Spending Account (FSA) to assist with childcare expenses.
A vibrant company culture with numerous cultural activities, including weekly devotionals, leadership development courses, team events, and company-wide celebrations like a Christmas party.
Relocation assistance is available for candidates moving to the area.
Flexible work schedules are offered to accommodate personal needs and appointments while maintaining on-site presence.

Working Hours: Full-time role with a standard 40-hour work week. Flexible schedules are available to support work-life balance while working on-site.

📝 Enhancement Note: Explicitly stated the salary range provided in the original post and added context regarding its competitiveness in the Nashville market based on typical salary data for this role and experience level. Detailed the listed benefits and added context on working hours and flexibility.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: Financial Services / Personal Finance Technology. Ramsey Solutions is a prominent name in personal finance education, with a mission to help people achieve financial peace. Working on the EveryDollar app means contributing to a product directly aligned with this core mission, impacting users' financial lives through design and content.

Company Size: 1,001-5,000 employees. This size indicates a well-established company with structured teams and processes, but likely still offering opportunities for individual impact and growth within the design team.

Founded: 1992. Founded by Dave Ramsey, the company has a long history and a strong brand presence in the personal finance space. This history likely influences the company's values and mission-driven culture.

Team Structure:

The role is part of the EveryDollar team, indicating a focus on a specific product within the larger organization.
The UX Writer will collaborate closely with Product Managers, UX Designers, and Engineers, suggesting a cross-functional team structure common in product development.
The emphasis on collaboration suggests a team-oriented environment where design, content, and engineering work together to achieve product goals.

Methodology:

The description mentions iterating on content based on user feedback and data, suggesting an iterative design and development process, likely incorporating elements of Agile or Lean methodologies.
A/B testing of content is explicitly mentioned, indicating a data-driven approach to optimizing user experience and content effectiveness.
The focus on user journeys and habit formation implies a user-centered design approach is integral to the product development process.

Company Website: https://www.ramseysolutions.com

📝 Enhancement Note: Added context about the company's industry, size, and history, and how these factors might influence the design culture and team structure. Inferred likely methodologies based on the mention of collaboration, iteration, user feedback, and A/B testing.

📈 Career & Growth Analysis

Design Career Level: Based on the 1+ years of experience requirement and the described responsibilities, this role appears to be an early to mid-level UX Writer position. It offers an opportunity to gain significant experience in a specialized area of content design within a established product team.

Reporting Structure: The description doesn't explicitly state the reporting structure, but UX Writers typically report to a Design Lead, Product Lead, or a Content Strategy Manager within a product or design team. Given the collaborative nature, reporting to a design or product leader is most probable.

Design Impact: As the primary UX Writer for the EveryDollar app, this role has a direct and significant impact on the user experience and the effectiveness of the product in helping users achieve their financial goals. The content crafted will directly influence user behavior and engagement within the app.

Growth Opportunities:

Opportunity to deepen expertise in behavioral content strategy and digital coaching within a finance context, specializing in a high-impact area.
Potential for growth into a Senior UX Writer role, leading content strategy for larger features or product areas, or mentoring junior writers.
Opportunities to contribute to broader content standards, style guides, and design systems within the organization.
Possibility of exploring related areas like content strategy, information architecture, or user research as career paths.

📝 Enhancement Note: Assessed the likely career level based on experience and responsibilities. Inferred potential reporting structures and elaborated on the significant impact this role can have on the product and users. Outlined potential growth paths within the UX writing and content design field at a company of this size.

🌐 Work Environment

Studio Type: On-site office environment at Ramsey Solutions Headquarters in Franklin, TN. The campus is designed with a variety of workspaces, including designated sit-stand desks, quiet areas (library), collaborative spaces (coffee bar/lounge), and recreational zones, aiming to balance individual focus with team interaction.

Office Location(s): Franklin, TN (just outside Nashville). The company values a unified culture and believes in the benefits of in-person collaboration.

Design Workspace Context:

Designers and writers work under the same roof, facilitating easy collaboration and spontaneous discussions with product managers, designers, and engineers.
The variety of work zones supports different creative needs, from focused writing to collaborative brainstorming sessions.
The emphasis on a strong company culture suggests a close-knit team environment.

Work Schedule: Full-time with flexible work schedules. While on-site is required, the flexibility allows for managing personal commitments around work hours.

📝 Enhancement Note: Described the work environment based on the provided information, highlighting the on-site requirement and the variety of workspaces available. Emphasized the benefits of in-person collaboration for a design and product team.

📄 Application & Portfolio Review Process

Design Interview Process:

Initial screening: Likely involves a review of your resume and portfolio to assess relevant experience and the quality of your UX writing samples.
Hiring Manager Interview: Discussion about your experience, skills, and how they align with the role's responsibilities and the team's needs. Be prepared to discuss your process and behavioral content strategy approach.
Portfolio Presentation: You will likely be asked to walk through 1-3 key case studies from your portfolio, focusing on your process, challenges, decisions, and the impact of your content.
Design Challenge/Exercise: A common step for UX writing roles. This could involve a take-home assignment or an in-person exercise to assess your ability to write clear, concise, and user-centered content under constraints.
Team Interviews: Meetings with potential colleagues, including UX Designers, Product Managers, and Engineers, to assess collaboration style and cultural fit.
Final Interview: Potentially with a Director or VP level leader to discuss your overall fit with the company's mission and values.

Portfolio Review Tips:

Curate your portfolio to specifically highlight projects involving in-app content, microcopy, onboarding flows, and behavioral nudges.
Structure case studies to clearly articulate the problem, your role, your content strategy, specific content examples, and the results or impact.
Focus on showcasing your process – how you arrived at your content solutions, including any research, testing, or iteration.
Demonstrate your understanding of user needs and how your writing addresses them effectively.
Ensure your writing samples are clear, concise, and align with the principles of good UX writing.

Challenge Preparation:

Carefully read and understand the prompt and requirements of the design challenge.
Allocate sufficient time to complete the challenge, focusing on both the quality of your writing and your underlying content strategy.
Be prepared to explain your rationale and design decisions during the presentation of your solution.
Practice articulating your process and how your content addresses the user problem and business goals.

ATS Keywords: UX Writing, Content Design, Behavioral Content Strategy, Microcopy, In-App Messaging, Digital Coaching, Habit Formation, User Engagement, Content Strategy, A/B Testing, User Research, Data Analysis, Empathetic Writing, Brand Voice, Financial Technology, EveryDollar, Budgeting App, Cross-functional Collaboration, User-Centered Design, Information Architecture, Onboarding, Notifications, Error Messages, UI Text, Case Studies, Portfolio, Agile, Iteration, User Journeys.

📝 Enhancement Note: Outlined a typical interview process for a UX Writer role, including common steps like portfolio reviews and design challenges. Provided specific tips for preparing a portfolio and approaching a design challenge, tailored to the requirements of a UX writing position. Included a comprehensive list of relevant ATS keywords.

🛠 Tools & Technology Stack

Primary Design Tools: While the specific design tools used by the team are not listed, UX Writers often work closely with designers using tools like Figma, Sketch, Adobe XD, or InVision for creating and reviewing designs and prototypes. Familiarity with these or similar tools for collaborating on UI screens is beneficial.

Collaboration & Handoff:

Collaboration with Product Managers and Engineers suggests the use of project management and communication tools like Jira, Confluence, Slack, or Microsoft Teams.
Handoff of content for implementation might involve documentation platforms or direct integration with design and development tools.

Research & Testing:

The mention of A/B testing implies the use of testing platforms.
Working with data and research teams suggests access to analytics tools (e.g., Amplitude, Google Analytics) and potentially user research platforms.

📝 Enhancement Note: Inferred the likely types of design, collaboration, and testing tools used based on the role's responsibilities and the standard practices in product development teams. While specific names aren't provided, understanding the categories of tools used is helpful.

👥 Team Culture & Values

Design Values:

Mission-Driven Content: A strong emphasis on creating content that aligns with Ramsey Solutions' mission to provide "biblically based, commonsense education and empowerment that give HOPE."
User Empathy & Guidance: A core value is guiding users through their financial journey with empathy, understanding their struggles, and providing clear, motivating content.
Behavioral Impact: A focus on content that not only informs but also influences positive financial behavior and habit formation.
Collaboration & Improvement: A culture of working together across disciplines (UX, Product, Engineering) and a drive to "make it better" through iteration and problem-solving.

Collaboration Style:

Close collaboration with UX designers, product managers, and engineers in a cross-functional team setting.
Likely involves regular meetings, design reviews, and content critiques to ensure alignment and quality.
An emphasis on open communication and working together on-site to foster a unified team environment.

📝 Enhancement Note: Derived potential design values and collaboration styles based on the company's stated mission, values, and the emphasis on collaboration within the role description.

⚡ Challenges & Growth Opportunities

Design Challenges:

Crafting content that is both empathetic and directive, guiding users toward difficult financial behaviors (like budgeting and debt reduction) while maintaining a positive and motivating tone.
Balancing the need for concise in-app messaging with the complexity of financial concepts and the need to provide sufficient guidance.
Iterating on content based on user data and feedback to continuously improve effectiveness in driving behavioral change.
Maintaining brand voice and consistency across a growing product with evolving features and user journeys.

Learning & Development Opportunities:

Opportunities to deepen expertise in behavioral design and the psychology of habit formation in digital products.
Exposure to a data-driven environment with opportunities to learn more about A/B testing and content analytics.
Collaboration with experienced design, product, and engineering professionals provides a rich learning environment.
Potential for internal training or workshops related to personal finance, communication, or product development methodologies.

📝 Enhancement Note: Identified potential challenges inherent in a UX writing role focused on behavioral change within a finance app. Outlined learning and development opportunities based on the nature of the role and the skills required.

💡 Interview Preparation

Design Process Questions:

Be prepared to discuss your approach to understanding user needs and translating them into effective content. Provide examples from your portfolio.
Explain your process for collaborating with designers and product managers throughout the product development lifecycle.
Describe how you approach writing for different stages of the user journey within a digital product.

Company Culture Questions:

Research Ramsey Solutions' mission, values, and their stance on personal finance. Be prepared to discuss why you are passionate about their mission and how you align with their countercultural approach to money.
Ask questions about the design team's culture, how feedback is given, and how collaboration works within the EveryDollar team.
Be ready to discuss how you handle constructive criticism and contribute to a collaborative team environment.

Portfolio Presentation Strategy:

Select 2-3 strong case studies that showcase your ability to write for digital products, particularly focusing on behavioral change or user guidance.
For each case study, clearly articulate the problem, the target audience, your content goals, the specific content solutions you implemented (show examples!), and the impact or results.
Emphasize your strategic thinking and process, not just the final output. Explain *why* you chose certain words or phrases.

📝 Enhancement Note: Provided specific interview preparation guidance, focusing on questions related to the UX writing process, collaboration, and alignment with the company's unique culture and mission. Offered tactical advice for preparing and presenting a UX writing portfolio.

📌 Application Steps

To apply for this design position:

Submit your application through this link.
Tailor your resume to highlight your UX writing experience, behavioral content strategy skills, and any experience with financial technology or habit formation in digital products. Use relevant keywords from the ATS list.
Prepare a compelling portfolio that showcases your best UX writing case studies, demonstrating your process, content examples, and the impact of your work on user behavior and product goals.
Research Ramsey Solutions and the EveryDollar app thoroughly to understand their mission, values, target audience, and the specific context of this role. Be prepared to discuss your alignment and enthusiasm.
Practice presenting your portfolio case studies, focusing on clearly articulating your process, decisions, and the results of your content.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and design industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

UX Writer