📍 Job Overview
Job Title: UX Writer
Company: Maker Lab
Location: Singapore, Singapore
Job Type: CONTRACTOR (6 months Fixed-Term - Maternity Cover)
Category: UX Writing / Content Design
Date Posted: June 13, 2025
Experience Level: 5+ years
Remote Status: On-site
🎨 Role Summary
- Shape product experiences through meaningful, clear, and concise text, working closely with design and product teams.
- Define and execute content strategies across multiple platforms and user touch points for the APAC market.
- Collaborate with cross-functional teams and client stakeholders to ensure content aligns with brand voice, user needs, and business goals.
- Drive innovation in content creation and identify opportunities for efficiency and improvement in the UX writing process.
🖼️ Primary Responsibilities
- Partner effectively with UX Designers, Product Managers, UX Researchers, Project Managers, Content Strategists, and engineers to deliver engaging content and communications.
- Integrate and collaborate seamlessly with clients’ marketing, branding, creative, and other relevant teams to ensure content consistency and alignment.
- Ideate and craft dynamic UI copy in English and local languages that resonates with local audiences, demonstrating a strong understanding of market nuances.
- Develop content solutions for complex challenges, including those related to legal, compliance, and engineering constraints.
- Document and maintain writing and style guidelines, word lists, and strategic content principles to ensure consistency across products and platforms.
- Initiate, execute, and manage UX writing projects, actively seeking opportunities to improve processes and drive efficiency.
- Provide critical insights and feedback to the team, contributing to the overall content strategy and user experience design.
🎓 Skills & Qualifications
Education: While not explicitly stated, a Bachelor's degree in a related field such as Communications, Journalism, English, Human-Computer Interaction (HCI), or equivalent practical experience is typically expected for this level of UX writing role.
Experience: Minimum of 5+ years of dedicated UX writing experience is required, with a strong preference for experience gained within agency environments, delivery/logistics services firms, or hyper-growth technology companies. A robust portfolio showcasing relevant UX writing work is essential.
Required Skills:
- Proven expertise in UX writing principles and best practices for digital products and interfaces.
- Demonstrated ability to develop and execute large-scale, complex content strategies for user experiences across various platforms.
- Exceptional command of written and verbal English, with the ability to write clear, concise, and engaging UI copy.
- Strong understanding of how to adapt content for local audiences, considering cultural and linguistic nuances within the APAC market.
- Ability to navigate and address challenges related to legal, compliance, and engineering constraints through intelligent content solutions.
- Excellent collaboration and communication skills, with the ability to work effectively with cross-functional and client teams.
- Sharp attention to detail and a commitment to delivering high-quality work consistently.
- Problem-solving mindset with the ability to ideate and execute creative content solutions in a fast-paced environment.
Preferred Skills:
- Experience with content strategy frameworks and methodologies.
- Familiarity with design thinking principles and user-centered design processes.
- Experience working on projects within the delivery, logistics, or e-commerce sectors.
- Understanding of SEO principles as they apply to microcopy and UI text.
- Experience with A/B testing and using data to inform content decisions.
🎨 Portfolio & Creative Requirements
Portfolio Essentials:
- Your portfolio must showcase a range of UX writing projects for digital products, demonstrating your ability to craft clear, concise, and user-centered copy.
- Include case studies that illustrate your content strategy process from research and problem definition through ideation, testing, and final implementation.
- Highlight examples of UI copy for various touch points, such as buttons, labels, error messages, notifications, onboarding flows, and navigational elements.
- Showcase your ability to adapt content for different contexts, platforms, and target audiences, particularly for the APAC market if possible.
Process Documentation:
- For each case study, clearly articulate the problem you were trying to solve and the user goals your content addressed.
- Detail your research process, including how you gathered insights about users and their needs related to content.
- Explain your iterative process, including how you explored different content options, gathered feedback, and refined your copy.
- Describe how you collaborated with designers, researchers, and product managers throughout the content creation process.
- If applicable, include information on how you measured the impact of your content on user behavior or key metrics.
💵 Compensation & Benefits
Salary Range: While a specific salary range is not provided, for a UX Writer with 5+ years of experience on a contract basis in Singapore, a competitive rate is expected. Based on market data for similar roles and experience levels in Singapore as of mid-2025, a likely monthly salary range could be between SGD $6,000 and SGD $9,000, depending on exact experience, portfolio strength, and negotiation. This estimate is based on publicly available salary data for UX writing roles in Singapore from platforms like Glassdoor and Payscale, adjusted for the contract nature of the role and the specified experience level.
Benefits:
- As a contractor, benefits may differ from full-time employees. Specific benefits would typically be outlined in the contract agreement.
- Opportunities to work on exciting projects with a major technology client.
- Exposure to a talent-centric agency environment focused on collaboration.
- Potential for professional development and networking within the industry through client and team interactions.
Working Hours: Standard full-time working hours are expected for this fixed-term contract role, likely aligning with typical business hours in Singapore. Flexibility may be dependent on project needs and client requirements.
🎯Team & Company Context
🏢 Company & Design Culture
Industry: Marketing Services, with a strong focus on building decentralized, technology-led agency teams embedded within client organizations. The company collaborates with major culture brands in the technology and entertainment sectors.
Company Size: Maker Lab has between 201-500 employees globally, indicating a mid-sized agency with significant reach and resources.
Founded: Established in 2015, Maker Lab has a decade of experience in the marketing services industry, emphasizing a talent-centric approach.
Team Structure:
- The role involves partnering with a cross-functional team including UX Designers, Product Managers, UX Researchers, and engineers.
- Collaboration extends to client-side teams, including marketing, branding, and creative departments.
- The structure emphasizes embedded teams working closely with clients.
Methodology:
- The approach is talent-centric and collaborative, focusing on building teams rooted in partnership with clients.
- Likely employs agile or iterative methodologies given the fast-paced environment and focus on rapid execution.
- Emphasis on integrating specialists across various digital marketing competencies.
Company Website: https://www.wearemakerlab.com
📈 Career & Growth Analysis
Design Career Level: This role is positioned as a mid-to-senior level UX Writer, requiring significant experience (5+ years) and the ability to lead complex content strategies. It involves a high degree of autonomy and collaboration across multiple teams.
Reporting Structure: While the exact reporting structure isn't detailed, the role involves reporting to a manager within the Maker Lab team while being embedded within a client's project team. Collaboration with project managers and potentially content strategy leads is expected.
Design Impact: As a UX Writer, your impact will be direct and significant, shaping the clarity, usability, and overall experience of a major technology client's products for the APAC market. Your work will directly influence user understanding, engagement, and satisfaction.
Growth Opportunities:
- Opportunity to deepen expertise in UX writing for a complex technological domain within the APAC market.
- Exposure to diverse teams and client environments, enhancing collaboration and stakeholder management skills.
- Potential to take on more complex content strategy challenges and contribute to the evolution of content guidelines and frameworks.
🌐 Work Environment
Studio Type: The job is listed as being located in Singapore and is not explicitly marked as remote, suggesting an on-site or potentially hybrid arrangement within Maker Lab's or the client's office space in Singapore. The description mentions being "embedded into client teams."
Office Location(s): The primary location for this role is Singapore. Maker Lab also has offices in London and LA, with a presence in several other APAC cities, but this specific role is tied to Singapore.
Design Workspace Context:
- The work environment is likely collaborative, involving close interaction with design, product, and engineering teams.
- Being embedded within a client team suggests working within the client's office environment or a dedicated co-working space.
- The focus on a fast-paced environment implies a dynamic and potentially high-energy workspace.
Work Schedule: This is a 6-month fixed-term contract, implying a focused period of work with a defined end date. The work schedule will likely align with standard business hours for full-time employment in Singapore, approximately 40 hours per week.
📄 Application & Portfolio Review Process
Design Interview Process:
- Initial screening of resume and portfolio to assess relevant experience and UX writing skills.
- Potential introductory call with an HR representative or hiring manager from Maker Lab.
- Interview(s) with members of the design, product, or content strategy team to discuss experience, process, and collaboration style. Be prepared to walk through your portfolio case studies in detail.
- A potential UX writing exercise or challenge to evaluate practical skills in a timed setting.
- Final interview(s) with leadership or client stakeholders to assess fit with the team, project, and client culture.
Portfolio Review Tips:
- Curate your portfolio to specifically highlight UX writing projects for digital products and interfaces.
- For each case study, clearly explain the problem, your process (including research, ideation, and iteration), your collaboration with other disciplines, and the impact of your content.
- Showcase examples of how you addressed complex constraints (e.g., legal, technical) through your writing.
- If possible, include examples of content localization or adaptation for different markets, especially within APAC.
- Be prepared to articulate your rationale for content decisions and how your writing serves user needs and business goals.
Challenge Preparation:
- Review common UX writing challenge formats, which might involve rewriting existing UI copy, creating copy for a new feature, or solving a specific content problem.
- Practice articulating your content decisions and process under time pressure.
- Be prepared to explain your thinking behind your word choices, tone, and structure.
- Consider how you would collaborate with a designer or product manager on the challenge.
ATS Keywords:
- Design Skills: UX Writing, Content Strategy, UI Copy, Microcopy, Information Architecture, Content Design, User-Centered Design, Design Thinking, Localization, Content Adaptation, Style Guides, Tone of Voice.
- Tools: [Specific design/content tools are not explicitly mentioned, but common tools include Figma, Sketch, Adobe XD, InVision, Notion, Confluence, Google Docs, Hemingway Editor, Grammarly - research tools like UserTesting.com, SurveyMonkey].
- Methodologies: Agile, Scrum, Iterative Design, User Research, Usability Testing, A/B Testing, Stakeholder Management, Cross-functional Collaboration.
- Soft Skills: Communication, Collaboration, Problem Solving, Attention to Detail, Critical Thinking, Creativity, Adaptability, Presentation Skills, Teamwork.
- Industry Terms: APAC Market, Technology Client, Product Experience, User Interface (UI), User Experience (UX), Digital Products, Content Management Systems (CMS), Legal Compliance, Engineering Constraints.
🛠 Tools & Technology Stack
Primary Design Tools: While not explicitly listed, UX Writers frequently work with tools used by their design and product teams. Common tools in this space include:
- Design Tools: Figma, Sketch, Adobe XD (for understanding design context and placing copy).
- Content Tools: Google Docs, Notion, Confluence (for writing and documentation).
- Writing Assistance: Grammarly, Hemingway Editor (for refining copy).
Collaboration & Handoff:
- Collaboration Platforms: Slack, Microsoft Teams (for team communication).
- Project Management: Jira, Asana, Trello (for tracking tasks and collaborating with developers).
- Handoff Tools: Zeplin, Abstract (for understanding design specifications and developer handoff).
Research & Testing:
- Research Platforms: UserTesting.com, SurveyMonkey, Google Analytics (for gathering user insights and evaluating content performance).
- Prototyping Tools: InVision, Figma (for testing copy within prototypes).
👥 Team Culture & Values
Design Values:
- Talent-Centricity: Rooted in building teams that prioritize individual expertise and collaborative growth. Expect a focus on leveraging diverse skills within the team.
- Collaboration: Strong emphasis on working closely with clients and cross-functional teams. Open communication and partnership are likely highly valued.
- Innovation: Paving the way for "creative avenues to revolutionise the tech industry" suggests a culture that encourages fresh ideas and unconventional approaches to problem-solving.
- Problem Solving: The description highlights the need for problem-solving skills, indicating a culture that values proactive identification and resolution of challenges through content.
Collaboration Style:
- Embedded, integrated teams working directly with clients.
- Cross-functional collaboration with designers, researchers, product managers, engineers, and client teams.
- Likely an iterative and feedback-driven process, with regular communication and shared ownership of project outcomes.
⚡ Challenges & Growth Opportunities
Design Challenges:
- Adapting complex technical information into clear and concise language for a wide range of users in the APAC market, considering diverse cultural and linguistic backgrounds.
- Navigating and providing content solutions that adhere to strict legal and compliance requirements within the technology sector.
- Maintaining brand voice and content consistency across multiple platforms and touch points while embedded within a client's ecosystem.
- Working effectively in a fast-paced environment with potentially tight deadlines and evolving project requirements.
Learning & Development Opportunities:
- Opportunity to specialize in UX writing for the technology sector and gain deep experience with a major client.
- Enhance skills in content localization and adaptation for diverse APAC markets.
- Develop expertise in collaborating with a wide range of cross-functional teams and client stakeholders.
- Potential to contribute to and influence content strategy at a high level within the project.
💡 Interview Preparation
Design Process Questions:
- Describe your typical UX writing process, from understanding the user problem to delivering final copy. Be prepared to illustrate this with examples from your portfolio.
- How do you collaborate with UX designers and product managers throughout the design process? Provide specific examples of successful collaboration.
- How do you approach writing for different user flows and scenarios (e.g., onboarding, error states, notifications)?
- How do you ensure your copy is clear, concise, and user-centered, especially for complex technical products?
Company Culture Questions:
- What interests you about working with a technology client through an agency like Maker Lab?
- How do you approach collaborating with client teams and integrating into their workflow?
- Describe a time you had to work within strict constraints (e.g., legal, technical) to deliver content. How did you navigate that challenge?
- How do you stay updated on UX writing best practices and industry trends, particularly in the APAC region?
Portfolio Presentation Strategy:
- Select 2-3 of your strongest case studies that are most relevant to the requirements of this role (e.g., technology clients, complex products, APAC markets if applicable).
- For each case study, present a clear narrative: the problem, your process, your collaboration, your solutions, and the impact of your work.
- Focus on the "why" behind your content decisions, explaining how your copy addresses user needs and business goals.
- Be prepared to show iterations and explain your rationale for changes you made during the process.
📌 Application Steps
To apply for this design position:
- Submit your application through this link.
- Ensure your portfolio is up-to-date, clearly showcases your UX writing expertise, and includes detailed case studies demonstrating your process and impact. Tailor the selected case studies to highlight relevant experience (e.g., technology, complex products, APAC markets).
- Optimize your resume to include relevant UX writing keywords, highlighting your experience with content strategy, collaboration, and working in fast-paced environments.
- Prepare to discuss your portfolio in detail during interviews, focusing on your problem-solving approach and collaboration skills.
- Research Maker Lab and its client work, particularly in the technology sector, to understand their approach and how your skills align with their needs.