📍 Job Overview
Job Title: UX Manager
Company: RingCentral
Location: Valencia, Spain
Job Type: FULL_TIME
Category: UX Design Management
Date Posted: 2025-06-10T00:00:00
Experience Level: 10+ years (including 3+ years in management)
Remote Status: Remote OK (potential for hybrid or on-site in Valencia)
🎨 Role Summary
- Lead and mentor a team of UX Designers focused on the RingCentral Contact Center product (RingCX), fostering design excellence and professional growth.
- Drive the user-centered design process, ensuring high-quality deliverables align with user needs, business goals, and technical feasibility.
- Collaborate extensively with Product Management, Engineering, and executive stakeholders to define product vision, strategy, and user experience requirements within an Agile framework.
- Champion design consistency and scalability by contributing to and maintaining design systems and UI guidelines.
🖼️ Primary Responsibilities
- Lead, mentor, and provide constructive feedback to a team of UX Designers.
- Manage project tracking, timelines, and deliverables using tools like Jira.
- Facilitate design critique sessions to ensure collaboration, consistency, and quality.
- Collaborate with cross-functional teams (Product, Engineering) on product vision, strategy, and requirements.
- Advocate for user research and usability testing to champion a user-centered design approach.
- Contribute to and maintain design systems and UI guidelines.
- Proactively identify and address potential roadblocks in design projects.
- Drive process improvements within the UX team for enhanced efficiency and collaboration.
- Communicate design rationale and user insights effectively to stakeholders.
🎓 Skills & Qualifications
Education: Bachelor’s degree or higher in Human-Computer Interaction (HCI), Visual Communication Design, or a related field, or equivalent practical experience.
Experience: Minimum of 10 years of experience in digital product design, with at least 3 years in a management or team lead role. A strong portfolio showcasing user-centered design processes and problem-solving skills is essential.
Required Skills:
- User-Centered Design principles and methodologies
- Team Leadership and Mentoring
- Project Management and Tracking (specifically with Jira)
- Facilitating Design Critiques and Feedback Sessions
- Agile Development Processes (including quarterly planning and retrospectives)
- Excellent Communication, Collaboration, and Interpersonal Skills
- Ability to work effectively with cross-functional and remote teams
Preferred Skills:
- Experience in a medium to large UX organization
- Experience designing SaaS products for a B2B company
- Experience in the Contact Center industry
- Experience working on global and remote teams
- Experience with User Research methodologies
- Strong understanding of Design Systems and their implementation
- Experience contributing to UX process development and implementation
- Familiarity with documentation tools like Confluence
🎨 Portfolio & Creative Requirements
Portfolio Essentials:
- Showcase a strong portfolio demonstrating a deep understanding of user-centered design processes from problem definition to solution delivery.
- Include detailed case studies that highlight your involvement in complex digital product design projects, particularly those involving B2B SaaS or enterprise solutions.
- Present visually compelling mockups, prototypes, and final designs that reflect attention to detail and a strong understanding of UI principles.
- Demonstrate your ability to translate user needs and business requirements into intuitive and effective user experiences.
Process Documentation:
- Case studies should clearly articulate your approach to the research and discovery phase, including user interviews, data analysis, and problem framing.
- Document your ideation and iteration methods, showcasing sketches, wireframes, user flows, and prototyping techniques used throughout the design process.
- Explain your approach to validation and testing, including usability testing methodologies, feedback synthesis, and design refinements based on insights.
💵 Compensation & Benefits
Salary Range: Based on the provided information for the Belmont, California location ($172,000 - $215,000 USD), and considering the cost of living differences and market rates for a UX Manager in Valencia, Spain, a likely estimated annual salary range could be between €60,000 and €85,000. This estimate is based on publicly available salary data for similar roles in Valencia and general cost of living comparisons between the two locations. It is important to note that this is an estimate, and the actual salary will depend on experience, qualifications, and negotiation.
Benefits:
- Comprehensive Health and Wellness programs.
- Retirement savings plan (401k equivalent in Spain).
- Employee Stock Purchase Plan (ESPP).
- Generous Vacation policy.
- Parental Leave benefits.
Working Hours: Full-time employment, typically 40 hours per week, with flexibility to accommodate collaboration across different time zones, especially with remote teams.
🎯Team & Company Context
🏢 Company & Design Culture
Industry: IT Services and IT Consulting, specializing in cloud-based business communications and contact center solutions.
Company Size: 5,001-10,000 employees globally.
Founded: 1999.
Team Structure:
- The UX team is part of a larger product development organization.
- The UX Manager will lead a team of UX Designers dedicated to the RingCX Contact Center product.
- Strong emphasis on cross-functional collaboration with Product Managers, Engineering Leads, and other stakeholders.
Methodology:
- Operates within an Agile development framework, with participation in quarterly planning and retrospectives.
- Emphasizes a user-centered design process that includes user research and usability testing.
- Utilizes design systems and UI guidelines for consistency and scalability.
Company Website: http://www.ringcentral.com
📈 Career & Growth Analysis
Design Career Level: This is a management-level position, requiring significant experience and leadership capabilities within the UX discipline. The role focuses on leading a team and influencing product direction.
Reporting Structure: The UX Manager will likely report to a Senior UX Manager, Director of UX, or potentially a VP of Design, depending on the organizational structure within RingCentral.
Design Impact: The UX Manager for RingCX will have a significant impact on the user experience of a core RingCentral product used by businesses globally, directly influencing customer satisfaction and product adoption.
Growth Opportunities:
- Potential for advancement to Senior UX Manager or Director-level roles within the design organization.
- Opportunities to specialize in specific areas of UX, such as design operations, research leadership, or design systems management.
- Growth through leading larger or more complex design initiatives and mentoring a growing team.
🌐 Work Environment
Studio Type: RingCentral offers on-site, remote, and hybrid work options. This role is listed in Valencia, Spain, suggesting the possibility of an on-site or hybrid arrangement, though the description mentions "Ability to work effectively with... remote teams," indicating flexibility.
Office Location(s): Valencia, Spain is the primary location listed. RingCentral has global offices, which facilitates working with remote teams.
Design Workspace Context:
- The work environment is designed to foster collaboration, whether in a physical office or virtual setting.
- Access to necessary tools and technology for effective remote and cross-functional collaboration.
- Opportunities for interaction with the design team and other departments, regardless of physical location.
Work Schedule: Full-time, with a need for flexibility to accommodate collaboration with teams in different time zones, particularly for a global company like RingCentral.
📄 Application & Portfolio Review Process
Design Interview Process:
- Initial screening call with HR or a recruiter.
- Interview(s) with members of the UX team, potentially including senior designers or other managers, focusing on design process, leadership, and collaboration skills.
- Interview(s) with cross-functional partners, such as Product Management or Engineering, to assess collaboration and communication effectiveness.
- Portfolio presentation where you walk through key case studies, highlighting your leadership role and the impact of the design work.
- Interview(s) with hiring manager and potentially higher-level design leadership to discuss management experience, strategic thinking, and cultural fit.
Portfolio Review Tips:
- Curate your portfolio to specifically showcase projects where you held a leadership or significant influencing role within the design process.
- For each case study, clearly articulate the problem you addressed, your team's approach (highlighting your guidance), your contributions, and the outcome or impact of the design solution.
- Emphasize your ability to manage design projects, provide constructive feedback, and collaborate effectively with cross-functional teams.
- Be prepared to discuss your design philosophy, leadership style, and how you foster growth within a design team.
Challenge Preparation:
- While not explicitly mentioned, be prepared for the possibility of a design exercise or a discussion around a hypothetical design challenge to assess problem-solving and leadership skills in a practical scenario.
- If a challenge is given, focus on demonstrating your ability to structure the problem, guide a potential team approach (even if working individually), and articulate your design decisions and rationale clearly.
- Practice presenting your thought process and explaining complex design concepts concisely.
ATS Keywords: User Experience (UX) Design, UX Management, Design Leadership, Team Leadership, Mentoring, Digital Product Design, SaaS, B2B, Contact Center, RingCX, User-Centered Design, Design Process, Agile, Scrum, Jira, Confluence, Design Systems, UI Guidelines, Design Critiques, Portfolio Review, Case Studies, User Research, Usability Testing, Cross-Functional Collaboration, Stakeholder Management, Communication, Collaboration, Problem Solving, Visual Communication Design, Human-Computer Interaction (HCI), Product Management, Engineering Collaboration, Design Strategy, Design Operations, Process Improvement, Remote Teams, Global Teams, Enterprise Software.
🛠 Tools & Technology Stack
Primary Design Tools:
- Proficiency in industry-standard design tools such as Figma, Sketch, Adobe XD, or similar. Experience with tools that support collaborative design workflows and design system management is highly valuable.
- Understanding of how these tools integrate with project management (Jira) and documentation platforms (Confluence).
Collaboration & Handoff:
- Extensive experience using Jira for project tracking, task management, and workflow visualization within an Agile framework.
- Familiarity with Confluence or similar tools for design documentation, knowledge sharing, and design system maintenance.
- Experience with handoff processes and tools that facilitate clear communication and collaboration with engineering teams.
Research & Testing:
- Experience or familiarity with various user research methodologies and tools for gathering user insights.
- Understanding of usability testing practices and tools for validating design solutions and collecting user feedback.
👥 Team Culture & Values
Design Values:
- Emphasis on a user-centered approach, prioritizing understanding and meeting the needs of the end-users, particularly within the complex Contact Center domain.
- Value placed on collaboration, both within the design team through critiques and with cross-functional partners to ensure alignment and shared understanding.
- A culture of continuous improvement, driven by retrospectives and process enhancements to optimize design workflows.
- Encouragement of professional growth and development within the design team through mentorship and feedback.
Collaboration Style:
- Highly collaborative environment with regular interaction with Product Management, Engineering, and other stakeholders.
- Emphasis on open communication and feedback through structured design critiques and informal discussions.
- Agile methodology promotes iterative development and close collaboration between design, product, and engineering.
⚡ Challenges & Growth Opportunities
Design Challenges:
- Managing and prioritizing design work for a complex product like RingCX within an Agile framework.
- Ensuring design consistency and scalability across a large product suite while contributing to and utilizing design systems.
- Effectively collaborating with distributed and remote teams across different time zones.
- Staying abreast of the rapidly evolving Contact Center industry and translating trends into innovative design solutions.
Learning & Development Opportunities:
- Opportunities to deepen expertise in the Contact Center domain and B2B SaaS design.
- Professional development through exposure to various aspects of product development and business strategy.
- Growth in leadership skills through managing and mentoring a design team.
💡 Interview Preparation
Design Process Questions:
- Be prepared to discuss your experience leading a team through the entire design process, from discovery and research to ideation, prototyping, testing, and implementation. Use specific examples from your portfolio.
- Explain your approach to providing constructive feedback and fostering a collaborative design environment within your team.
- Discuss how you manage design projects, prioritize tasks, and track progress within an Agile framework, specifically mentioning your experience with Jira.
Company Culture Questions:
- Research RingCentral's values and culture, particularly as they relate to collaboration, innovation, and customer focus. Be prepared to discuss how your leadership style and values align with theirs.
- Ask questions about the design team structure, how they collaborate with other departments, and the level of influence design has on product decisions.
- Inquire about the team's approach to remote or hybrid work and how they maintain strong communication and collaboration across locations.
Portfolio Presentation Strategy:
- Select 2-3 case studies that best showcase your leadership skills, experience with complex digital products (ideally B2B SaaS or enterprise), and ability to drive user-centered design outcomes.
- For each case study, clearly outline the problem, your team's approach (led by you), your specific contributions as a manager, the design process followed, and the impact of the solution.
- Focus on storytelling – explain the "why" behind your design decisions and how you guided your team to arrive at the solution.
📌 Application Steps
To apply for this design position:
- Submit your application through this link.
- Customize your resume and cover letter to highlight your UX management experience, leadership skills, and relevant industry experience (B2B SaaS, Contact Center), incorporating relevant ATS keywords.
- Prepare your portfolio with case studies that clearly demonstrate your leadership in driving user-centered design processes and achieving impactful results through a team.
- Research RingCentral, the RingCX product, and the Contact Center industry to demonstrate your understanding and interest during interviews.