📍 Job Overview
Job Title: UX Designer
Company: ING
Location: Manila (One Ayala Tower 2)
Job Type: Full-Time
Category: UI/UX Design
Date Posted: 2025-06-05
Experience Level: Mid-Senior level (2-5 years)
Remote Status: On-site
🎨 Role Summary
- Create user-centered designs that enhance customer satisfaction and accessibility of ING’s digital services
- Collaborate with cross-functional teams to deliver engaging omnichannel experiences that meet customer needs and quality standards
- Conduct user research and testing to inform design decisions and iterate on designs
- Advocate for users and promote a user-centric culture within the organization
📝 Enhancement Note: This role focuses on end-to-end UX design, requiring a strong understanding of the entire design process, from research to prototyping and testing.
🖼️ Primary Responsibilities
- Generate clear ideas, design concepts, prototypes, and final designs of creative assets
- Collaborate with product departments to contribute to the evolution of ING products and services
- Spread a user-centric and evidence-driven culture across the organization
- Consider technology and regulatory constraints in design decisions
- Present and communicate design ideas and rationale effectively to stakeholders
📝 Enhancement Note: This role requires strong communication and negotiation skills to work effectively with various stakeholders and ensure design decisions align with business objectives and user needs.
🎓 Skills & Qualifications
Education: Bachelor's degree in Design, Human-Computer Interaction, or a related field. Relevant coursework or projects may be considered.
Experience: 3-5 years of experience as a UX Designer or Interaction Designer, with a portfolio showcasing end-to-end design projects and case studies.
Required Skills:
- Proficient in prototyping and visual design tools, specifically Figma
- Experience in user research and user testing activities
- Strong presentation, communication, and negotiation skills
- Ability to work in a cross-functional, Agile environment
Preferred Skills:
- Knowledge of digital analytics concepts, metrics, and tools
- Experience working in a bank or financial company
- Fluency in multiple languages (English is a must)
📝 Enhancement Note: While not explicitly stated, familiarity with accessibility standards and best practices would be beneficial for this role, given the focus on enhancing user accessibility.
🎨 Portfolio & Creative Requirements
Portfolio Essentials:
- Showcase a variety of design projects that demonstrate your understanding of the entire design process, from research to prototyping and testing
- Include case studies that illustrate your ability to work with stakeholders and incorporate user feedback into your designs
- Demonstrate your proficiency in Figma and other relevant design tools
- Highlight your understanding of user-centered design principles and how you've applied them in your projects
Process Documentation:
- Document your design process, including research methods, ideation, prototyping, and testing approaches
- Include user personas, user journey maps, and other relevant artifacts that demonstrate your understanding of user needs and behaviors
- Showcase your ability to iterate on designs based on user feedback and testing results
📝 Enhancement Note: Given the focus on user-centered design and cross-functional collaboration, applicants should emphasize their ability to work with stakeholders and incorporate user feedback into their design process.
💵 Compensation & Benefits
Salary Range: PHP 600,000 - PHP 900,000 per year (Based on market research for UX Designers in Manila with 3-5 years of experience)
Benefits:
- Health insurance and wellness programs
- Retirement plans and savings programs
- Employee discounts and perks
- Learning and development opportunities
Working Hours: 40 hours per week, with flexible work arrangements available for eligible roles
📝 Enhancement Note: Salary range is estimated based on market research for UX Designers in Manila with 3-5 years of experience. Actual salary may vary depending on factors such as skills, experience, and performance.
🎯Team & Company Context
🏢 Company & Design Culture
Industry: Financial Services
Company Size: 501-1,000 employees
Founded: ING was founded in 1991, with ING Hubs Philippines established in 2010
Team Structure:
- UX Design team is part of the Digital Channels & Customer Experience department
- Works closely with Product departments, Delivery squads, and other cross-functional teams
- Reports directly to the Head of UX Design
Methodology:
- User-centered design approach, with a focus on evidence-driven decision-making
- Agile development methodologies, with regular sprint planning, stand-ups, and retrospectives
- Collaborative design process, with input from stakeholders and users throughout the design lifecycle
Company Website: ING Americas
📝 Enhancement Note: ING's design culture emphasizes user-centered design, evidence-driven decision-making, and cross-functional collaboration. The company values diversity and inclusion, with a workforce that spans multiple countries and cultures.
📈 Career & Growth Analysis
Design Career Level: Mid-Senior level UX Designer, responsible for end-to-end design projects and mentoring junior designers
Reporting Structure: Reports directly to the Head of UX Design, with opportunities for growth into senior or leadership roles
Design Impact: UX Designers at ING have a significant impact on the customer experience, contributing to increased customer satisfaction, engagement, and conversion rates
Growth Opportunities:
- Progression to Senior UX Designer or UX Design Team Lead roles, with increased responsibility for mentoring and team management
- Expansion into related design disciplines, such as service design or design research
- Opportunities to work on international projects and collaborate with designers from other ING Hubs
📝 Enhancement Note: ING offers opportunities for career progression and growth, with a focus on developing the skills and expertise of its designers.
🌐 Work Environment
Studio Type: Modern, collaborative workspace with dedicated design areas and tools
Office Location(s): One Ayala Tower 2, Ayala Avenue, Makati City, Philippines
Design Workspace Context:
- Access to design tools, software, and hardware, including Figma, Sketch, and Adobe Creative Suite
- Collaborative workspaces, with opportunities for cross-pollination and idea-sharing with other designers and teams
- Regular design critiques, workshops, and team-building activities
Work Schedule: Flexible work arrangements available for eligible roles, with a focus on maintaining work-life balance
📝 Enhancement Note: ING's work environment fosters collaboration and creativity, with a focus on providing designers with the tools and resources they need to succeed.
📄 Application & Portfolio Review Process
Design Interview Process:
- Initial phone or video screen to assess communication skills and cultural fit
- Design challenge or case study presentation, focusing on end-to-end design process and user-centered design principles
- Behavioral and situational interview to assess problem-solving skills, stakeholder management, and cultural alignment
- Final interview with the Head of UX Design or other senior stakeholders
Portfolio Review Tips:
- Highlight your understanding of the entire design process, from research to prototyping and testing
- Include case studies that demonstrate your ability to work with stakeholders and incorporate user feedback into your designs
- Showcase your proficiency in Figma and other relevant design tools
- Demonstrate your ability to think critically about design decisions and articulate your design rationale
Challenge Preparation:
- Familiarize yourself with ING's design principles and user-centered design approach
- Prepare a design challenge or case study that showcases your end-to-end design process and user-centered design principles
- Practice presenting your design ideas and rationale clearly and concisely
ATS Keywords:
- UX Design, Interaction Design, Prototyping, Visual Design, User Research, User Testing, Digital Analytics, Communication, Negotiation, Figma, Agile, Cross-functional Teams, Stakeholder Management, User-centered Design
📝 Enhancement Note: ING's application and portfolio review process emphasizes user-centered design principles and end-to-end design process. Applicants should be prepared to discuss their design decisions and articulate their design rationale.
🛠 Tools & Technology Stack
Primary Design Tools:
- Figma - Used for prototyping, collaboration, and design handoff
- Sketch - Used for visual design and design system creation
- Adobe Creative Suite (Photoshop, Illustrator) - Used for visual design and asset creation
- InVision, Adobe XD - Used for prototyping and design collaboration
Collaboration & Handoff:
- Confluence, Jira - Used for project management, documentation, and collaboration
- Zeplin, Avocode - Used for design handoff and developer collaboration
- Figma, InVision - Used for design system maintenance and component library creation
Research & Testing:
- UserTesting, UsabilityHub - Used for user testing and feedback collection
- Google Analytics, Adobe Analytics - Used for design performance measurement and optimization
- Surveymonkey, Typeform - Used for user research and data collection
📝 Enhancement Note: ING's design tools and technology stack emphasizes collaboration, prototyping, and design handoff, with a focus on streamlining the design process and improving efficiency.
👥 Team Culture & Values
Design Values:
- User-centered design - Prioritizing user needs and feedback in design decisions
- Evidence-driven design - Incorporating quantitative and qualitative data into design processes
- Collaboration - Working effectively with stakeholders and cross-functional teams
- Continuous learning - Staying up-to-date with design trends, tools, and best practices
Collaboration Style:
- Cross-functional collaboration - Working with product departments, delivery squads, and other teams to ensure design decisions align with business objectives and user needs
- Design critiques and workshops - Regularly reviewing and iterating on design ideas with other designers and stakeholders
- Knowledge sharing - Actively contributing to the design community and sharing expertise with other designers
📝 Enhancement Note: ING's design culture values user-centered design, evidence-driven decision-making, and collaboration, with a focus on continuous learning and knowledge sharing.
⚡ Challenges & Growth Opportunities
Design Challenges:
- Working with legacy systems and constraints - Navigating technical limitations and designing for scalability and accessibility
- Balancing user needs and business objectives - Prioritizing user-centered design principles while aligning with business goals and stakeholder expectations
- Keeping up with design trends and tools - Staying current with the latest design trends, tools, and best practices
- Managing stakeholder expectations - Effectively communicating design decisions and rationale to stakeholders and managing their feedback and input
Learning & Development Opportunities:
- Design skill advancement - Pursuing advanced design courses, workshops, and certifications to develop expertise in specific design disciplines or tools
- Industry conferences and events - Attending design conferences, meetups, and events to network with other designers and learn about emerging trends and best practices
- Design mentorship and leadership development - Seeking mentorship opportunities and taking on leadership roles to develop management and communication skills
📝 Enhancement Note: ING offers opportunities for designers to overcome challenges and grow their skills, with a focus on continuous learning and professional development.
💡 Interview Preparation
Design Process Questions:
- Walk us through your design process, from research to prototyping and testing. How do you ensure that your designs meet user needs and align with business objectives?
- Describe a design challenge you faced in a previous role. How did you approach it, and what was the outcome?
- How do you incorporate user feedback into your design process? Can you provide an example of a time when you iterated on a design based on user feedback?
Company Culture Questions:
- How do you see ING's design culture aligning with your personal design values and principles?
- Describe a time when you worked effectively with a cross-functional team to deliver a successful design project. What was your role, and what challenges did you face?
- How do you approach design critiques and feedback from other designers and stakeholders? Can you provide an example of a time when you received critical feedback and how you responded?
Portfolio Presentation Strategy:
- Highlight your understanding of the entire design process, from research to prototyping and testing
- Include case studies that demonstrate your ability to work with stakeholders and incorporate user feedback into your designs
- Showcase your proficiency in Figma and other relevant design tools
- Demonstrate your ability to think critically about design decisions and articulate your design rationale
📝 Enhancement Note: ING's interview process focuses on understanding the design candidate's process, approach to user-centered design, and ability to work effectively with cross-functional teams.
📌 Application Steps
To apply for this UX Designer position:
- Submit your application through this link
- Tailor your resume and portfolio to highlight your experience with user research, prototyping, and visual design, as well as your proficiency in Figma and other relevant design tools
- Prepare a design challenge or case study that showcases your end-to-end design process and user-centered design principles, focusing on a problem that ING customers might face
- Research ING's design principles, user-centered design approach, and company culture to ensure a strong fit with the organization's values and goals
- Practice presenting your design ideas and rationale clearly and concisely, focusing on your ability to articulate your design decisions and respond to feedback
⚠️ Important Notice: This enhanced job description includes AI-generated insights and design industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.