Technical Program Manager, Trust and Safety Insights and UX at Google

📍 Job Overview

Job Title: Technical Program Manager, Trust and Safety Insights and UX

Company: Google

Location: Dublin, Dublin, Ireland

Job Type: Full-time

Category: Program Management (with Design/UX focus)

Date Posted: 2025-06-09

Experience Level: 2-5 years

Remote Status: On-site

🎨 Role Summary

Lead complex, multi-disciplinary technical programs focused on Trust and Safety, specifically integrating insights and user experience considerations.
Drive cross-functional initiatives, collaborating with Product, Engineering, Legal, Policy, and other teams to implement anti-abuse protections and ensure user safety.
Analyze data and derive insights to inform decision-making and optimize processes within Trust and Safety operations and UX.
Manage the entire project lifecycle, including planning requirements, identifying risks, managing schedules, and communicating project goals to diverse stakeholders.

📝 Enhancement Note: While the title includes "UX," the core responsibilities lean heavily towards technical program management within the Trust and Safety domain. The "UX" aspect likely involves ensuring safety measures are implemented in a way that minimizes negative user impact and potentially informing user-facing safety features, requiring a strong collaboration with UX design teams.

🖼️ Primary Responsibilities

Design and execute technical programs across T&S Insights and UX, coordinating efforts with partner teams such as Product Areas and Engineering.
Support Product Areas in seamlessly integrating new products and features into existing anti-abuse protection platforms and prioritize the evolving needs for new tools.
Assume ownership of and continuously optimize processes to enhance the effectiveness and efficiency of policy enforcement mechanisms.
Lead significant initiatives spanning multiple products, with a primary focus on enhancing user safety and trust across Google's platforms.
Provide expert program management for business excellence initiatives within T&S Data Science and Analytics, Core Infrastructure, and User Experience teams.

📝 Enhancement Note: The responsibilities highlight the need for a TPM who can bridge the gap between technical implementation, data-driven insights, and the user experience implications of Trust and Safety policies and features. Success in this role will require a strong understanding of how technical systems impact user interaction and trust.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent practical experience in a relevant field such as Computer Science, Engineering, or a related technical or business discipline. While not a strict design degree requirement, understanding design principles and user-centered approaches will be beneficial for the UX aspect of the role.

Experience: Minimum of 2 years of hands-on experience in program or project management, specifically managing technical projects. Experience working closely with design and product teams on user-facing features or policies is highly relevant. A portfolio demonstrating successful project delivery, particularly in complex, cross-functional environments, would be advantageous.

Required Skills:

Proven experience in program or project management methodologies and execution.
Strong analytical skills, with the ability to analyze complex data sets, identify trends, and translate insights into actionable recommendations for decision-making.
Demonstrated ability to lead and manage cross-functional projects involving diverse teams and stakeholders with competing priorities.
Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts and project status to both technical and non-technical audiences, including executives.

Preferred Skills:

Lean Six Sigma certification or demonstrated experience in process optimization and efficiency improvements.
Experience working within the Trust and Safety, Fraud, or Abuse domains, with an understanding of related challenges and technical solutions.
Ability to collaborate effectively with globally distributed teams across different time zones, demonstrating excellent time management and organizational skills.
Strong leadership qualities, with the ability to influence roadmap decisions and drive consensus among stakeholders.
Exceptional problem-solving and critical thinking skills, coupled with meticulous attention to detail and the ability to navigate a dynamic and fluid environment.

📝 Enhancement Note: The preferred qualifications underscore the value of experience in the specific domain (Trust and Safety) and highlight the importance of strong interpersonal and leadership skills for navigating complex organizational structures and influencing outcomes. While technical skills are foundational, the emphasis on communication and collaboration suggests a need for a highly collaborative individual.

🎨 Portfolio & Creative Requirements

Portfolio Essentials: For this role, a traditional design portfolio showcasing visual design or UI/UX artifacts is less critical. Instead, candidates should prepare a "program management portfolio" or case studies that highlight:

Specific examples of complex technical programs or projects managed, detailing the problem, approach, execution, and outcomes.
Case studies demonstrating successful cross-functional collaboration, particularly involving technical, product, legal, and policy teams.
Examples of how data analysis and insights were used to identify program needs, measure impact, or inform decision-making.
Documentation of process optimization efforts and the quantifiable improvements achieved.

Process Documentation:

Clearly articulate the methodologies and frameworks used for program planning, execution, and monitoring (e.g., Agile, Waterfall, hybrid).
Describe the process for identifying and mitigating risks in technical programs.
Explain the approach to gathering requirements from diverse stakeholders and translating them into actionable project plans.

📝 Enhancement Note: Given the role's focus on technical program management, the portfolio should emphasize process, collaboration, problem-solving, and impact rather than visual design. Structuring past projects as case studies that demonstrate the candidate's program management capabilities is key.

💵 Compensation & Benefits

Salary Range: While a specific salary range is not provided, Technical Program Manager salaries at Google in Dublin, Ireland, typically range from approximately €75,000 to €120,000 annually. This estimate is based on market data for similar roles, experience levels, and the cost of living in Dublin. The actual salary will depend on the candidate's experience, qualifications, and performance during the interview process.

Benefits:

Comprehensive health insurance coverage for employees and their dependents.
Generous paid time off, including vacation days, sick leave, and company holidays.
Retirement savings plans (e.g., pension contributions) with company match.
Opportunities for professional development, training, and continuous learning.
Access to various employee support programs and resources.
Potential for performance-based bonuses and stock options.

Working Hours: Standard full-time working hours, typically 40 hours per week. Some flexibility may be required to collaborate with teams in different time zones, particularly for preferred candidates with experience in this area.

📝 Enhancement Note: The salary estimate is based on publicly available data for similar roles at large tech companies in Dublin, Ireland, considering the stated experience level. This is an estimation and the actual compensation package will be determined by Google.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: Technology - specifically focused on Computer and Network Security within the broader Google Cloud context. The industry context implies a strong emphasis on technical rigor, security best practices, and staying ahead of evolving threats.

Company Size: 10,001+ employees (within Google Cloud Security). This indicates a large, complex organization with established processes and a need for strong program management to navigate different teams and initiatives.

Founded: 2018 (for Google Cloud Security, with Google itself founded in 1998). This indicates a relatively newer division within a mature technology company, suggesting a blend of established Google culture with the dynamic environment of a growing security-focused team.

Team Structure:

The role sits within the Trust and Safety Insights and UX team, suggesting a multidisciplinary environment that likely includes data scientists, analysts, UX designers, and engineers.
Collaboration is heavily emphasized, indicating a matrixed organization where the TPM will need to influence and coordinate across various functional teams (Product Areas, Engineering, Legal, Policy).
The team likely operates with a focus on data-driven decision-making and continuous improvement in safety measures.

Methodology:

Given Google's scale and the nature of technical program management, a blend of Agile and potentially Waterfall methodologies may be used depending on the project scope and complexity.
Emphasis on data analysis and insights suggests a strong reliance on quantitative methods for understanding issues and measuring the impact of safety interventions.
Collaboration with UX implies an understanding of user-centered design principles and potentially involvement in user research or usability testing related to safety features.

Company Website: https://www.google.com

📝 Enhancement Note: Inferences about the design culture are made based on the "UX" mention in the title and the nature of Trust and Safety work. While not a traditional design role, the need to consider the user experience of safety features and policies implies a collaborative relationship with UX design professionals and an appreciation for user-centered approaches within the team.

📈 Career & Growth Analysis

Design Career Level: This role is positioned as a mid-level to senior Technical Program Manager, requiring significant experience in program management and the ability to lead complex initiatives independently. The "UX" aspect suggests an opportunity to specialize in the intersection of technical programs and user experience within the Trust and Safety domain.

Reporting Structure: The TPM will likely report to a Senior Technical Program Manager or a Program Management Lead within the Trust and Safety organization. The role requires working closely with various stakeholders across different departments, indicating a need for strong matrix management skills.

Design Impact: While not a direct design role, this position has significant indirect impact on the user experience by ensuring that safety and anti-abuse measures are implemented effectively and in a way that minimizes negative impact on legitimate users. The role influences the technical foundation upon which user-facing safety features are built.

Growth Opportunities:

Advancement to Senior Technical Program Manager or Lead Program Manager roles within Trust and Safety or other technical domains at Google.
Opportunity to specialize further in Trust and Safety, data analysis within this domain, or the intersection of technical programs and user experience.
Potential to move into broader technical leadership or management roles within Google.

📝 Enhancement Note: The career analysis focuses on the program management track within a technical domain, acknowledging the "UX" component as a specialization area rather than a core design function. Growth opportunities are projected based on typical career paths for TPMs at large tech companies like Google.

🌐 Work Environment

Studio Type: On-site office environment at Google's Dublin location. This suggests a collaborative workspace designed to facilitate in-person team interaction and cross-functional meetings.

Office Location(s): Dublin, Ireland. Google has a significant presence in Dublin, indicating a large office with various amenities and teams.

Design Workspace Context:

The on-site nature facilitates direct collaboration with team members and stakeholders, which is crucial for managing complex, cross-functional programs.
Access to dedicated meeting spaces and potentially collaborative tools designed for in-person interaction.
Opportunities for informal interactions and relationship building with colleagues from different teams.

Work Schedule: Full-time, on-site schedule. While some flexibility may be needed for global collaboration, the primary work location is the Dublin office.

📝 Enhancement Note: Assumptions about the work environment are based on the on-site requirement and the typical office setup at a large tech company like Google. The emphasis is on how the physical environment supports the collaborative nature of the program management role.

📄 Application & Portfolio Review Process

Design Interview Process: The interview process for a Technical Program Manager role at Google typically involves several rounds focused on program management skills, technical acumen, problem-solving abilities, and behavioral questions. While not a design interview, candidates should be prepared to discuss:

Past program management experiences, highlighting challenges faced, solutions implemented, and outcomes achieved, particularly in complex or ambiguous situations.
Technical understanding relevant to the Trust and Safety domain and the ability to interact effectively with engineering teams.
Problem-solving approaches to complex technical and operational issues.
Behavioral questions assessing leadership, collaboration, communication, and handling difficult situations.

Portfolio Review Tips: As mentioned earlier, focus on presenting case studies of past program management work. Structure these case studies to clearly articulate:

The problem or opportunity the program addressed.
The approach and methodology used for planning and execution.
The key stakeholders involved and how collaboration was managed.
The technical challenges encountered and how they were overcome.
The quantifiable impact and outcomes of the program.
Any insights gained from data analysis that influenced the program.

Challenge Preparation: Be prepared for potential technical or program management-focused challenges during the interview process. This could involve:

Discussing how you would approach a hypothetical program management scenario in the Trust and Safety domain.
Analyzing a given data set to derive insights relevant to safety or operational efficiency.
Outlining a plan for a cross-functional project with identified risks and mitigation strategies.

ATS Keywords: Program Management, Project Management, Technical Program Manager, Trust and Safety, Data Analysis, Insights, UX, Cross-functional Collaboration, Stakeholder Management, Risk Management, Project Scheduling, Process Optimization, User Safety, Policy Enforcement, Leadership, Communication, Problem-Solving, Critical Thinking, Lean Six Sigma, Fraud, Abuse, Engineering, Product Management, Legal, Policy, Technical Expertise, Agile, Waterfall, Case Study, Data-Driven, Operational Efficiency.

📝 Enhancement Note: The interview preparation advice is tailored to a technical program management role within a large tech company, emphasizing the need to demonstrate strong technical understanding, program leadership, and problem-solving skills through structured examples and case studies.

🛠 Tools & Technology Stack

Primary Design Tools: While this is not a core design role, collaboration with UX designers may involve familiarity with tools like:

Figma or Sketch for reviewing design mockups and prototypes related to safety features.
Jira or similar project management tools for tracking tasks and collaborating with design and engineering teams.

Collaboration & Handoff:

Google Workspace (Docs, Sheets, Slides) for documentation and collaboration.
Internal Google tools for project tracking, communication, and data analysis.
Tools for technical documentation and specification sharing with engineering teams.

Research & Testing: While not directly conducting research, familiarity with the outcomes and methods of:

User research platforms and methodologies to understand user perspectives on safety features.
A/B testing frameworks to evaluate the impact of different safety interventions.
Analytics platforms for monitoring key metrics related to trust, safety, and user behavior.

📝 Enhancement Note: The tools section is framed from the perspective of a Technical Program Manager collaborating with design and technical teams, rather than a designer using core design tools. The focus is on tools for project management, collaboration, and data analysis relevant to the role.

👥 Team Culture & Values

Design Values: While specific design values for this team are not listed, the inclusion of "UX" in the title suggests an appreciation for:

User-centered thinking: Considering the impact of safety measures on legitimate users and striving for a positive user experience even within the context of enforcement.
Collaboration: Working closely with UX designers to ensure technical solutions align with user needs and design principles.
Data-driven decision-making: Using insights to inform how safety measures are implemented and how they affect user behavior.

Collaboration Style:

Highly collaborative and cross-functional, requiring constant communication and coordination with diverse teams across the organization.
Emphasis on clear communication and documentation to align stakeholders and ensure project success.
Likely involves regular meetings, working sessions, and informal check-ins to stay aligned and address challenges.

📝 Enhancement Note: Inferences about team culture and values are made based on the company's overall culture and the specific focus of the Trust and Safety domain, particularly the inclusion of "UX." The emphasis is on collaboration, data-driven approaches, and a focus on user impact within the context of safety.

⚡ Challenges & Growth Opportunities

Design Challenges: While not a design role, challenges related to the "UX" aspect could include:

Balancing stringent safety requirements with the need for a seamless and intuitive user experience.
Communicating complex technical safety measures in a way that is understandable and transparent to users.
Collaborating with UX designers to iterate on user-facing safety features based on data and user feedback.
Navigating potential tensions between security needs and user freedom.

Learning & Development Opportunities:

Deepen expertise in Trust and Safety domains and the technical challenges involved in combating abuse.
Enhance program management skills through exposure to large-scale, complex initiatives at a leading tech company.
Develop a stronger understanding of the intersection between technical systems, data insights, and user experience in the context of safety.

📝 Enhancement Note: The challenges listed are framed from the perspective of a Technical Program Manager working on projects with a user experience component within a security-sensitive domain. Growth opportunities highlight the potential for specialization and advancement within program management and related technical areas.

💡 Interview Preparation

Design Process Questions: While not a core design interview, be prepared to discuss your approach to managing projects where user experience is a key consideration. For example:

How do you ensure user needs and feedback are incorporated into technical program planning?
Describe a time you had to balance technical constraints with user experience goals in a project.
How do you collaborate with UX designers and researchers on technical projects?

Company Culture Questions: Research Google's values and culture, particularly within the Trust and Safety or Cloud Security teams. Be prepared to discuss:

Why you are interested in working at Google and specifically in Trust and Safety.
How your values align with Google's culture of innovation, collaboration, and user focus.
Examples of how you have demonstrated leadership, problem-solving, and adaptability in past roles.

Portfolio Presentation Strategy: Focus on presenting 2-3 compelling case studies of your program management work. For each case study, clearly articulate the problem, your role, the process, the challenges, and the quantifiable outcomes. Highlight instances where you collaborated with design or product teams or where user experience was a significant factor in the project. Practice presenting your case studies concisely and engagingly.

📝 Enhancement Note: Interview preparation advice is focused on demonstrating relevant program management skills, technical understanding, and cultural fit, with specific guidance on how to address the "UX" aspect of the role through examples of collaboration and user-centered thinking in past technical projects.

📌 Application Steps

To apply for this design position:

Submit your application through this link
Tailor your resume to highlight program management experience, technical skills, and any experience working on projects with user experience considerations or within the Trust and Safety domain. Use relevant ATS keywords throughout your application materials.
Prepare a set of case studies or a "program management portfolio" showcasing your successful project deliveries, particularly those involving cross-functional collaboration, data analysis, and problem-solving.
Research Google's Trust and Safety initiatives and the specific challenges within this domain to demonstrate your understanding and interest during the interview process.
Practice articulating your program management process, problem-solving approach, and collaboration style using the STAR method (Situation, Task, Action, Result) for behavioral questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and design industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Technical Program Manager, Trust and Safety Insights and UX