Staff Full-Stack Software Engineer, UX Platform at ServiceNow

📍 Job Overview

Job Title: Staff Full-Stack Software Engineer, UX Platform

Company: ServiceNow

Location: Santa Clara, California, United States

Job Type: Full-time

Category: Software Engineering (with a strong focus on UX Platform development which involves design principles and user experience)

Date Posted: 2025-06-11T18:42:52.475

Experience Level: Staff Level (typically 6+ years)

Remote Status: On-site (Santa Clara, CA)

🎨 Role Summary

Develop and maintain the underlying platform that supports the Service Now user experience, integrating software engineering best practices with user interface design considerations.
Focus on building scalable, reusable code and components that enable designers and other engineers to create consistent and high-quality user interfaces.
Collaborate closely with design teams to translate user experience requirements and design patterns into robust and performant software solutions.
Influence the technical direction of the UX platform, incorporating modern UI frameworks and AI integration to enhance the overall user experience.

📝 Enhancement Note: While this is primarily a software engineering role, the "UX Platform" aspect signifies a critical intersection with design. The engineer will be building the infrastructure and components that designers rely on, requiring a deep understanding of usability, accessibility, and design system principles. The inclusion of AI integration further emphasizes the need to consider how technology impacts the user experience.

🖼️ Primary Responsibilities

Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.).
Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs.
Contribute to the design and implementation of new products and features while also enhancing the existing product suite.
Be a mentor for colleagues and help promote knowledge-sharing.
Integrate AI capabilities into the UX platform to enhance user workflows and decision-making processes, considering the ethical implications and user-friendliness of AI features.
Develop and maintain core UI components and libraries that adhere to design system standards and ensure consistency across the platform.
Optimize platform performance and responsiveness, ensuring a smooth and efficient user experience even with complex data and interactions.

📝 Enhancement Note: Added responsibilities related to AI integration, UI component development, and performance optimization, which are crucial for a Staff-level engineer working on a UX platform. These tasks directly support the creation of a robust and user-centric design infrastructure.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Computer Science, Software Engineering, Human-Computer Interaction, or a related technical field (or equivalent practical experience).

Experience: 6+ years of experience in full-stack software development, with a strong focus on building platforms or complex user interfaces. Experience contributing to or building design systems is highly advantageous, and a portfolio showcasing impactful software projects is beneficial.

Required Skills:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Experience in using AI productivity tools such as Curson, Windsurf, etc.
6+ years of experience with Java or a similar OO language.
6+ JavaScript and the Web as a platform, reusability, and componentization.
Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations.
2+ Years of experience with any of the modern UI frameworks like Angular, React or Vue.
Analytical and design skills.
Ability to manage projects with material technical risk at a team level.
Being a technical lead team member and willing to mentor junior members of the team.

Preferred Skills:

Experience contributing to or building design systems and component libraries.
Familiarity with accessibility standards (WCAG) and best practices for inclusive design.
Experience with cloud platforms (e.g., AWS, Azure, GCP) and microservices architecture.
Knowledge of testing frameworks and methodologies for both front-end and back-end development.
Experience with CI/CD pipelines and DevOps practices.

📝 Enhancement Note: Included preferred skills that are highly relevant for a Staff-level engineer working on a UX platform, such as design systems, accessibility, cloud platforms, and testing/DevOps. These skills contribute to building a well-rounded and robust platform.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

While not a traditional design portfolio, candidates should be prepared to showcase software projects that demonstrate their ability to build robust, scalable, and user-friendly platforms or interfaces.
Focus on projects where you contributed significantly to the architecture, design, and implementation of user-facing features or underlying UI infrastructure.
Highlight projects that involved complex data structures, performance considerations, and the application of design patterns.
If possible, include examples of contributions to open-source projects related to UI development, component libraries, or platform engineering.

Process Documentation:

Be prepared to discuss your software development process, from requirements gathering and technical design to implementation, testing, and deployment.
Explain how you approach problem-solving, technical challenges, and collaboration with product and design teams.
Describe your experience with code reviews, unit testing, and ensuring code quality and maintainability.

📝 Enhancement Note: Adapted the "Portfolio & Creative Requirements" section for a software engineering role focused on a UX platform. The emphasis is on showcasing technical projects that demonstrate an understanding of user interface principles and the ability to build the underlying infrastructure that supports design.

💵 Compensation & Benefits

Salary Range: $163,600 - $286,300 per year.

This range is provided for positions in Santa Clara, California, and is based on factors such as qualifications, skill level, competencies, and work location. The cost of living in Santa Clara is significantly higher than the national average, reflecting in this competitive salary range for Staff-level engineers.

Benefits:

Comprehensive Health Plans, including flexible spending accounts.
401(k) Plan with company match to support retirement savings.
Employee Stock Purchase Plan (ESPP) providing opportunities for equity ownership.
Matching Donations program to support charitable giving.
Flexible Time Away Plan promoting work-life balance.
Family Leave Programs to support employees during significant life events.

Working Hours: Full-time, typically 40 hours per week. While the role is on-site, ServiceNow's "New World of Work" personas suggest potential for flexibility depending on the specific team and project needs, though the primary expectation for this role appears to be in-office collaboration.

📝 Enhancement Note: Provided the specific salary range listed in the job description and added context about the high cost of living in Santa Clara to explain the range. Included detailed descriptions of the listed benefits. Added a note about working hours and the potential for flexibility based on the company's stated work personas.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: Software Development (specifically Enterprise Cloud and Service Management)

Company Size: 10,001+ employees (31,973 on LinkedIn)

Founded: 2004

ServiceNow is a global market leader in providing AI-enhanced technology for digital workflow automation. Their platform is used by a significant portion of the Fortune 500, indicating a focus on enterprise-level solutions and a need for robust, scalable, and user-friendly software.

Team Structure:

Part of the UX Platform team, working closely with other engineers, product managers, and potentially UX designers.
Likely follows an Agile development methodology with regular sprints and collaboration.
As a Staff Engineer, you will likely report to an Engineering Manager or Director and may be expected to provide technical leadership and mentorship to junior team members.

Methodology:

Agile development practices are likely employed for iterative development and rapid response to feedback.
Emphasis on strong engineering practices including code reviews, unit testing, and test automation for quality assurance.
Potential for incorporating design thinking principles in collaboration with UX teams to ensure user needs are met.

Company Website: http://www.servicenow.com

📝 Enhancement Note: Used publicly available company information (LinkedIn, website) to provide context on company size, industry, and history. Inferred likely team structure and methodology based on the role's level and the company's size and industry. Emphasized the connection to user experience despite being a software engineering role.

📈 Career & Growth Analysis

Design Career Level: While a software engineering role, this position is at the Staff level, indicating a senior individual contributor with significant experience and technical leadership responsibilities. The focus on the UX platform means contributing to the tools and infrastructure that empower designers.

Reporting Structure: Typically reports to an Engineering Manager or Director within the UX Platform or a related engineering organization.

Design Impact: Directly impacts the efficiency and effectiveness of design teams by building and maintaining the core platform and components they utilize. Influences the technical feasibility and implementation of new design patterns and user experiences.

Growth Opportunities:

Potential for advancement to Principal Engineer or Architect roles, focusing on technical strategy and system design for the UX platform.
Opportunities to specialize in areas like AI integration, performance optimization, or specific UI framework expertise.
Mentorship opportunities to guide and develop junior engineers on the team.
Increased influence on technical decision-making and architectural direction within the engineering organization.

📝 Enhancement Note: Analyzed the career level and its implications within a software engineering context, specifically highlighting the impact on design teams. Outlined potential growth paths relevant to a Staff-level engineer focused on platform development.

🌐 Work Environment

Studio Type: Corporate office environment, specifically at the Santa Clara headquarters.

Office Location(s): Building A,B,C 2225 Lawson Lane, Santa Clara, California, United States. ServiceNow has multiple locations globally, but this role is specified as on-site in Santa Clara.

Design Workspace Context:

Expect a collaborative workspace designed to facilitate interaction between engineering, product, and potentially design teams who may be co-located or frequently visit the office.
Access to necessary hardware, software, and potentially specialized tools for performance testing and platform development.
Opportunities for informal knowledge sharing and collaboration with colleagues working on different aspects of the ServiceNow platform.

Work Schedule: Standard full-time business hours, typically Monday to Friday. While flexibility may exist within the workday, the on-site requirement suggests a need to be present in the office during core collaboration times.

📝 Enhancement Note: Provided details about the specific on-site location and described the likely corporate work environment. Added context relevant to design professionals, such as potential for collaboration with design teams and access to relevant tools.

📄 Application & Portfolio Review Process

Design Interview Process:

Initial screening call with a recruiter to discuss experience and fit.
Technical interviews focusing on data structures, algorithms, object-oriented design, and system architecture, likely with a focus on front-end and back-end technologies relevant to the UX platform.
Discussion of past projects, focusing on technical challenges, design decisions (from a software architecture perspective), and collaboration with product/design teams.
Potential for a coding exercise or technical challenge related to building UI components or platform features.
Behavioral interviews to assess collaboration skills, problem-solving approach, and fit within the team and company culture.

Portfolio Review Tips:

Prepare to discuss your most impactful software projects, focusing on the technical architecture, design patterns used, and challenges overcome, especially those related to user interface development or platform engineering.
Highlight projects where you contributed to building reusable components, improving performance, or integrating new technologies (like AI) into a user-facing product.
Structure your project descriptions to clearly articulate the problem, your role, the technical solution, and the impact of your work.

Challenge Preparation:

Brush up on core computer science fundamentals, including data structures, algorithms, and object-oriented programming.
Practice coding exercises related to front-end development (with modern UI frameworks) and back-end development (with Java or similar languages).
Be prepared to discuss your approach to designing scalable and performant systems, particularly in the context of a large-scale platform.

ATS Keywords: Full-Stack Software Engineer, UX Platform, Java, JavaScript, React, Angular, Vue, UI Frameworks, Object-Oriented Design, Design Patterns, Data Structures, Algorithms, Performance Optimization, Scalability, Reusable Components, Code Reviews, Unit Testing, Test Automation, AI Integration, Technical Leadership, Mentorship, Agile, Software Architecture, Enterprise Software, Cloud Computing, Design Systems, Component Libraries, Accessibility, CI/CD, DevOps, Problem-Solving, Analytical Skills, Collaboration.

📝 Enhancement Note: Tailored the application and interview process to a Staff Software Engineering role with a focus on a UX platform. Emphasized technical interviews, project discussions focusing on software design, and specific preparation for coding challenges relevant to the role's technical requirements. Provided a comprehensive list of relevant ATS keywords.

🛠 Tools & Technology Stack

Primary Design Tools:

While this is an engineering role, familiarity with design tools like Figma or Sketch (at a conceptual level) might be beneficial for understanding design handoffs and collaboration with UX teams.
Primary tools will focus on software development environments, IDEs (e.g., IntelliJ IDEA, VS Code), and debugging tools.

Collaboration & Handoff:

Collaboration tools like Slack, Microsoft Teams, or similar for team communication.
Project management tools such as Jira or Asana for tracking tasks and sprints.
Version control systems like Git (with platforms like GitHub, GitLab, or Bitbucket) for code management and collaboration.
Potential use of design handoff tools or documentation platforms for accessing design specifications and assets.

Research & Testing:

Unit testing frameworks specific to Java and JavaScript (e.g., JUnit, Jest, Mocha).
Integration testing and end-to-end testing frameworks.
Performance monitoring and profiling tools.
Familiarity with tools used for analyzing user behavior or performance metrics might be helpful for understanding the impact of platform changes.

📝 Enhancement Note: Adjusted the "Tools & Technology Stack" section to reflect the tools used by a software engineer, with a focus on those relevant to building a UX platform. Included development environments, collaboration tools, version control, and testing frameworks. Added a note about potential exposure to design tools for collaboration purposes.

👥 Team Culture & Values

Design Values:

While the job description doesn't explicitly state design values, the focus on a "UX Platform" implies a commitment to building a user-centric and intuitive experience for ServiceNow customers.
Expect a culture that values quality, scalability, and performance in the software that underpins the user interface.
Collaboration and knowledge sharing are likely valued, given the mention of mentorship as a responsibility.

Collaboration Style:

Likely a collaborative environment, working closely with other engineers, product managers, and potentially UX designers.
Emphasis on code reviews, pair programming (potentially), and knowledge sharing sessions.
Open communication and constructive feedback are likely encouraged within the team.

📝 Enhancement Note: Inferred potential design values and collaboration style based on the role's focus on a "UX Platform" and the company's emphasis on building AI-enhanced technology for enterprise customers. Highlighted the importance of collaboration in this type of role.

⚡ Challenges & Growth Opportunities

Design Challenges:

Building a scalable and performant platform that can support a wide range of user interfaces and complex workflows for enterprise customers.
Integrating new technologies, particularly AI, into the platform in a way that is both functional and enhances the user experience without adding unnecessary complexity.
Maintaining a consistent and cohesive user experience across a large and evolving platform while enabling customization and extensibility.
Ensuring the platform adheres to accessibility standards and supports inclusive design principles.

Learning & Development Opportunities:

Opportunity to deepen expertise in platform engineering, distributed systems, and performance optimization.
Gain experience in integrating cutting-edge AI technologies into a large-scale enterprise application.
Develop leadership and mentorship skills by guiding junior team members.
Stay updated on the latest trends in UI framework development, web technologies, and AI in the context of user experience.

📝 Enhancement Note: Identified potential challenges specific to building and maintaining a large-scale UX platform, including scalability, AI integration, consistency, and accessibility. Outlined relevant learning and development opportunities for a Staff-level engineer in this role.

💡 Interview Preparation

Design Process Questions:

While not a design role, be prepared to discuss your understanding of the design process and how engineers collaborate with designers.
Explain how you approach translating design specifications into technical implementations and resolving potential technical constraints.
Discuss your experience with design systems and how you ensure consistency and reusability in your code.

Company Culture Questions:

Research ServiceNow's values, particularly those related to innovation, customer focus, and making work flow better.
Be prepared to discuss your preferred work style and how you collaborate with cross-functional teams.
Ask questions about the team's culture, how they handle technical debt, and their approach to continuous improvement.

Portfolio Presentation Strategy:

Focus your presentation on technical projects where you built or contributed to user-facing platforms or complex UI components.
Highlight the technical architecture, design patterns, and challenges you addressed.
Explain your thought process and how you ensured the scalability, performance, and maintainability of the code.
If applicable, discuss any contributions to design systems or efforts to improve the developer experience for building on the platform.

📝 Enhancement Note: Provided interview preparation advice tailored to a software engineering role with a UX platform focus. Included guidance on discussing collaboration with design teams, understanding company culture, and presenting technical projects effectively.

📌 Application Steps

To apply for this design position:

Submit your application through this link
Ensure your resume highlights your experience with full-stack development, relevant programming languages (Java, JavaScript), UI frameworks, and any experience with AI integration or platform development.
Prepare to discuss your past software projects in detail, focusing on technical architecture, design decisions (from a software perspective), and collaboration.
Research ServiceNow's products and the role of their platform in enterprise workflows to demonstrate your understanding of the company's business and the impact of the UX platform.
Brush up on data structures, algorithms, and system design principles in preparation for technical interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and design industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Staff Full-Stack Software Engineer, UX Platform