Sr. UX Researcher (UXR-2-062025)

📍 Job Overview

Job Title: Sr. UX Researcher (UXR-2-062025)

Company: Koru UX Design LLP

Location: India

Job Type: Full-time

Category: UX Research

Date Posted: 2025-06-10T05:15:44.992

Experience Level: 5-10 years

Remote Status: Remote

🎨 Role Summary

• Lead complex, multi-phase UX research efforts across multiple client projects, specializing in qualitative methods within the HealthTech and B2B sectors.
• Develop and execute comprehensive research plans and strategies, collaborating closely with product teams and stakeholders to ensure research-driven insights inform design and product strategy.
• Synthesize research findings into actionable outputs such as user personas, journey maps, and task flows, centralizing insights in a well-organized repository for easy accessibility.
• Identify user pain points and opportunities for improvement through a combination of qualitative research, usability testing, UX audits, and analysis of existing data sources like product analytics and customer feedback.

🖼️ Primary Responsibilities

• Develop and execute research plans and strategies tailored to client and project needs, collaborating with product teams to recruit representative users for studies.
• Independently lead complex, multi-phase research efforts across multiple projects, employing diverse methods such as user interviews, contextual inquiries, usability testing, and ethnographic studies to generate actionable insights.
• Identify gaps and opportunities by analyzing existing data sources (e.g., past research, product analytics, sales feedback, customer success insights, professional services input, and online communities) and conducting new studies as needed.
• Plan, conduct, and report on usability testing to validate and refine designs and prototypes, providing data-driven recommendations for design iterations.
• Perform comprehensive UX audits of existing products to uncover usability pain points, identify areas for improvement, and inform strategic product roadmaps.
• Analyze and synthesize qualitative and quantitative research findings to create detailed user personas, flows, journey maps, experience maps, storyboards, and task flows that effectively inform the design process.
• Centralize research findings in a well-organized repository using tools like Dovetail or Userbit, ensuring insights are easily accessible and actionable for both internal design teams and external client stakeholders.
• Collaborate closely with designers, product managers, and stakeholders across different client engagements to ensure research-driven decisions are effectively integrated into product design and development cycles.
• Present research findings and recommendations clearly and persuasively to diverse audiences, including clients, product teams, and executives, effectively communicating the impact of research on user experience and business outcomes.

🎓 Skills & Qualifications

Education: Bachelor’s or Master’s degree in Computer Science, Human-Computer Interaction (HCI), Human Factors, Data Science, Cognitive Science, or a related field. Advanced degrees or certifications in UX Research are highly valued.

Experience: 5 to 8 years of hands-on experience conducting UX research for digital products, with a strong focus on qualitative methods. Experience working with enterprise software, particularly in healthcare or B2B domains, is highly advantageous, demonstrating the ability to navigate complex user needs and technical constraints. A robust portfolio showcasing diverse research projects and methodologies is essential.

Required Skills:

• Extensive experience in designing, conducting, and analyzing qualitative UX research studies (e.g., in-depth interviews, contextual inquiries, ethnographic studies).
• Proven ability to plan, execute, and report on usability testing sessions, including remote and in-person methodologies.
• Strong analytical skills with the ability to synthesize findings from multiple data sources, including qualitative insights, product analytics, sales feedback, and customer support data.
• Proficiency in translating research findings into actionable design recommendations and strategic product insights.
• Demonstrated ability to create and effectively utilize research outputs such as user personas, journey maps, experience maps, and task flows to inform design decisions and communicate user needs.
• Excellent stakeholder management skills, with the ability to collaborate effectively with designers, product managers, engineers, and clients, presenting complex information clearly and persuasively.
• Experience working in a fast-paced, self-directed environment, managing multiple research projects simultaneously with minimal supervision.
• Flexibility to work hours overlapping with European and US time zones to accommodate client collaboration.

Preferred Skills:

• Experience conducting UX research specifically within the healthcare or B2B enterprise software domains, understanding the unique challenges and regulatory environments.
• Familiarity with quantitative research methods and tools, and the ability to integrate quantitative data with qualitative insights for a comprehensive understanding of user behavior.
• Proficiency with research repository tools such as Dovetail, Userbit, or similar platforms for organizing, tagging, and sharing research findings efficiently.
• Experience conducting remote research studies and utilizing various remote research tools and platforms.
• Knowledge of agile development methodologies and experience integrating research activities into agile workflows.
• Experience mentoring junior researchers or contributing to the development of research processes and best practices within a team or organization.

🎨 Portfolio & Creative Requirements

Portfolio Essentials:

• Showcase a diverse range of UX research projects, highlighting your role, methodologies used, key findings, and the impact of your research on product design and strategy.
• Include detailed case studies that walk through your research process from problem definition and planning to execution, analysis, and synthesis.
• Present examples of how you translated complex research data into clear, compelling, and actionable insights for design and product teams.
• Demonstrate your ability to create and utilize research artifacts such as user personas, journey maps, experience maps, and user flows to communicate research findings effectively.

Process Documentation:

• Clearly articulate your research process, including how you define research objectives, select methodologies, recruit participants, conduct sessions, and analyze data.
• Provide examples of your approach to research planning, including research questions, hypotheses, and study protocols.
• Detail your methods for synthesizing data, identifying patterns, and generating insights, potentially including affinity mapping, thematic analysis, or other qualitative analysis techniques.

💵 Compensation & Benefits

Salary Range: ₹1,200,000 - ₹2,000,000 INR Annually (Estimated). This range is an estimate based on typical Senior UX Researcher salaries in India with 5-8 years of experience, considering the remote nature of the role and the specialized domain expertise (HealthTech/B2B) required. Actual compensation may vary based on experience, specific skills, and negotiation.

Benefits:

• Opportunities for growth and continuous learning through resources like LinkedIn Learning and professional development trainings, supporting skill advancement in UX research methodologies and domain knowledge.
• Flexible working hours and remote options to support work-life balance and accommodate collaboration across different time zones, particularly with European and US clients.
• A collaborative and innovative team culture that encourages knowledge sharing, peer feedback, and continuous improvement in research practices.
• Opportunity for career growth within the organization, including potential leadership roles and specialization in specific research areas or domains.
• Working with a leading UX design agency specializing in HealthTech, offering exposure to diverse and impactful projects in a growing industry.

Working Hours: Standard full-time hours, with flexibility required to accommodate overlap with European and US time zones for client and team collaboration calls and meetings. This may involve adjusting work hours to start earlier or end later on certain days.

🎯Team & Company Context

🏢 Company & Design Culture

Industry: Design Services, specializing in HealthTech and B2B enterprise UX. Koru UX Design partners with clients to deliver user-centered design solutions that drive innovation and enhance user experiences in critical sectors.

Company Size: 11-50 employees (LinkedIn). This indicates a relatively small to medium-sized agency environment. For a Senior UX Researcher, this often means greater autonomy, direct impact on project outcomes, and close collaboration with leadership and design teams. It also suggests exposure to a variety of projects rather than focusing on a single product.

Founded: 2011. With over a decade of operation, Koru UX Design has established itself with significant experience, particularly in solving complex UX challenges for healthcare companies.

Team Structure:

• Design teams work as integrated extensions of client teams, implying a highly collaborative and client-facing structure.
• Likely reports to a Research Lead, Design Director, or Head of UX, with significant autonomy given the Senior level.
• Close collaboration with UI/UX designers, product managers, developers, and client stakeholders across different project teams.

Methodology:

• Strong emphasis on user-centered design and research-driven decisions, deeply embedding research into the design process.
• Utilizes diverse qualitative research methods (interviews, contextual inquiries, usability testing, ethnography) complemented by analysis of existing data sources.
• Focus on translating research findings into actionable insights and design artifacts (personas, journey maps, etc.) that directly inform product development.
• Likely operates within agile or lean methodologies, adapting research activities to fast-paced project cycles.

Company Website: https://www.koruux.com

📈 Career & Growth Analysis

Design Career Level: Senior UX Researcher. This role is for an experienced professional capable of independently leading complex research projects, mentoring others (potentially, even if not a direct report), and influencing product strategy through research insights. It sits above mid-level roles and may be a step towards lead or principal researcher positions or specializing in a specific domain or research area.

Reporting Structure: Likely reports to a more senior research or design leader within Koru UX Design, while also collaborating extensively with project managers and client contacts on a day-to-day basis for specific engagements.

Design Impact: High impact. As a Senior Researcher, your insights will directly inform design decisions, product roadmaps, and strategic direction for multiple clients, particularly in the critical HealthTech and B2B sectors. You will be instrumental in ensuring that user needs and behaviors are at the forefront of product development.

Growth Opportunities:

• Opportunity to take on increasingly complex and strategic research projects, expanding your expertise in specific domains (HealthTech, B2B) or methodologies.
• Potential for mentorship or leadership opportunities as the team grows, guiding junior researchers and contributing to the development of research practices within the agency.
• Continuous learning opportunities (LinkedIn Learning, professional trainings) to deepen skills in advanced research methods, data analysis, or specialized industry knowledge.
• Exposure to a variety of clients and projects, preventing stagnation and offering diverse challenges that contribute to professional growth.

🌐 Work Environment

Studio Type: Remote (India). This is a fully remote position, offering flexibility and autonomy. While remote, the integrated nature of working with client teams suggests a need for strong remote collaboration skills and tools.

Office Location(s): Koru UX Design has physical offices in Pune, India, and Quincy, Massachusetts, US. Although this role is remote in India, the presence of physical locations might imply occasional team gatherings (though not explicitly stated for this remote role) or interaction with colleagues based there.

Design Workspace Context:

• Requires a dedicated and effective home workspace conducive to conducting remote research sessions (interviews, usability testing) and collaborating virtually with internal and external teams.
• Emphasis on strong remote communication skills and comfort using video conferencing and collaboration tools.
• Potential for virtual team building activities and online knowledge sharing sessions to maintain team cohesion in a remote setting.

Work Schedule: Full-time with a requirement for flexibility to overlap working hours with European and US time zones. This means some work will likely occur outside of standard Indian business hours to accommodate client schedules.

📄 Application & Portfolio Review Process

Design Interview Process:

• Initial screening call to assess basic qualifications, experience, and fit for a remote agency environment. Prepare to discuss your experience in managing multiple projects and working with diverse clients.
• Technical interview focusing on your UX research methodology, process, and ability to handle complex research challenges. Be prepared to discuss specific projects from your portfolio in detail.
• Portfolio review/presentation where you will walk through selected case studies, highlighting your research process, findings, and impact. Be ready to articulate your rationale for chosen methodologies and how insights informed design.
• Potential take-home design/research challenge or a live problem-solving session to evaluate your approach to a realistic research scenario. Focus on demonstrating your process and analytical thinking.
• Final interview(s) with leadership or key stakeholders to assess cultural fit, communication skills, stakeholder management abilities, and strategic thinking.

Portfolio Review Tips:

• Curate your portfolio to showcase projects relevant to HealthTech, B2B, or complex enterprise software if you have them. Otherwise, highlight projects with complex user groups or challenging research constraints.
• For each case study, clearly outline the research problem, objectives, methodologies used, participant demographics, key findings, and the specific impact your research had on the resulting design or product strategy.
• Focus on demonstrating your research process end-to-end, from planning and execution to analysis, synthesis, and communication of insights.
• Include examples of research artifacts you created (personas, journey maps, etc.) and explain how they were used to inform design decisions.
• Be prepared to discuss challenges faced during the research process and how you overcame them, demonstrating problem-solving skills.

Challenge Preparation:

• If given a take-home challenge, clarify the scope, expected deliverables, and time constraints. Focus on demonstrating your research process within those constraints.
• For a live problem-solving session, be prepared to think out loud, articulate your research approach, and ask clarifying questions to understand the problem fully.
• Practice structuring your thoughts and presenting your process logically, even under time pressure.

ATS Keywords: UX Research, User Research, Qualitative Research, Usability Testing, Contextual Inquiry, Ethnography, Interviews, Data Analysis, Synthesis, Insight Generation, User Personas, Journey Maps, Experience Maps, Task Flows, Research Repository, Dovetail, Userbit, Stakeholder Management, Collaboration, HealthTech, Healthcare UX, B2B, Enterprise UX, Digital Products, Research Planning, Research Strategy, Agile, Remote Work, Report Writing, Presentation Skills, Problem Solving, Critical Thinking.

🛠 Tools & Technology Stack

Primary Design Tools:

• Research Repository Tools: Dovetail, Userbit, or equivalent for organizing, analyzing, and sharing qualitative research data and insights. Proficiency in at least one such tool is required.
• Survey and Data Collection Tools: Tools like SurveyMonkey, Google Forms, or specialized UX research platforms for creating and distributing surveys and collecting data.
• Usability Testing Platforms: Tools for conducting remote usability testing, such as Maze, UserTesting.com, Lookback, or similar platforms.
• Analysis Tools: Spreadsheet software (Excel, Google Sheets) for managing data, and potentially statistical software or tools for quantitative analysis if applicable to the project.

Collaboration & Handoff:

• Collaboration Platforms: Slack, Microsoft Teams, or similar for team communication and project coordination.
• Project Management Tools: Jira, Asana, Trello, or similar for tracking research activities and integrating with design and development workflows.
• Documentation & Presentation Tools: Google Workspace (Docs, Sheets, Slides), Microsoft Office (Word, Excel, PowerPoint), or Keynote for creating research plans, reports, and presentations.
• Design Handoff (for context): Familiarity with design tools like Figma, Sketch, or Adobe XD might be beneficial for understanding design artifacts, even if not directly using them for research tasks.

Research & Testing:

• Remote Interviewing Tools: Zoom, Google Meet, or similar video conferencing platforms for conducting remote interviews and contextual inquiries.
• Prototyping Tools (for testing): Familiarity with how prototypes are created in tools like Figma, Sketch, InVision, or Adobe XD to effectively plan and conduct usability testing sessions.
• Analytics Platforms: Basic understanding of product analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) is beneficial for analyzing existing data to complement qualitative research findings.

👥 Team Culture & Values

Design Values:

• User-Centered Approach: Deep commitment to understanding user needs, behaviors, and motivations as the foundation for all design and product decisions.
• Collaboration: Strong emphasis on cross-functional collaboration with designers, product managers, engineers, and clients, working together to achieve shared goals.
• Impact-Driven: Focus on delivering research insights that are not only interesting but also actionable and demonstrably impact product outcomes and user experience.
• Continuous Learning: Encouraging ongoing professional development and the exploration of new research methodologies and techniques.

Collaboration Style:

• Highly collaborative, working closely with integrated client teams as well as internal Koru UX Design teams.
• Emphasis on clear and effective communication, particularly in a remote setting, utilizing various digital collaboration tools.
• Likely involves regular team meetings, project check-ins, and opportunities for knowledge sharing and peer feedback within the research and design teams.

⚡ Challenges & Growth Opportunities

Design Challenges:

• Managing multiple complex research projects simultaneously for different clients, requiring strong organizational skills, prioritization, and the ability to adapt to varying client needs and project timelines.
• Conducting research in specialized and potentially sensitive domains like HealthTech and B2B, which may involve navigating complex workflows, technical constraints, and regulatory considerations.
• Effectively translating research findings into actionable insights that resonate with diverse stakeholders, including clients with varying levels of familiarity with UX research.
• Working remotely and maintaining strong collaboration and communication with both internal teams and external clients across different time zones.

Learning & Development Opportunities:

• Opportunities to deepen expertise in specific research methodologies (e.g., advanced qualitative techniques, mixed methods) or specialize in the HealthTech/B2B domains.
• Access to continuous learning resources and professional trainings to stay updated on the latest trends, tools, and best practices in UX research.
• Exposure to a wide range of client projects, providing diverse learning experiences and the opportunity to tackle new and challenging research problems.
• Potential for growth into leadership roles, mentoring junior researchers, or contributing to the strategic development of the research practice within the agency.

💡 Interview Preparation

Design Process Questions:

• Be prepared to walk through your end-to-end UX research process for a complex project, explaining each stage from research planning and methodology selection to data analysis, synthesis, and reporting.
• Discuss your approach to choosing appropriate research methods for different research questions and project constraints, providing specific examples from your portfolio.
• Explain how you ensure the rigor and validity of your qualitative research findings and how you handle potential biases.

Company Culture Questions:

• Research Koru UX Design's work and clients, particularly in HealthTech and B2B. Be ready to discuss why their focus areas are interesting to you and how your experience aligns.
• Prepare questions about the team structure, collaboration style, how research is integrated into project workflows, and how insights are shared with clients.
• Discuss your experience working remotely and collaborating with distributed teams, highlighting strategies for effective communication and project management.

Portfolio Presentation Strategy:

• Select 2-3 strong case studies that best demonstrate your skills in qualitative research, complex project management, insight generation, and stakeholder communication, preferably in relevant domains.
• For each case study, clearly articulate the business problem, research objectives, your specific role and responsibilities, the methodologies you used and why, key findings, and the tangible impact of your research on the product or design decisions.
• Use visuals effectively to illustrate your process and findings (e.g., snippets from research plans, affinity maps, key quotes, journey map excerpts, before/after designs influenced by research).
• Practice presenting your case studies concisely and compellingly, focusing on storytelling and highlighting the most impactful aspects of your work.

📌 Application Steps

To apply for this design position:

• Submit your application through this link
• Prepare a tailored resume highlighting your 5-8 years of UX research experience, emphasizing qualitative methodologies, project leadership, and any relevant experience in HealthTech or B2B sectors. Use keywords from the ATS list provided.
• Develop or update your online portfolio to include detailed case studies showcasing your research process, methodologies, insights, and the impact of your work on product design and strategy. Ensure easy navigation and clear articulation of your role in each project.
• Craft a cover letter that specifically addresses why you are interested in working for Koru UX Design, your relevant experience in UX research (especially qualitative methods and complex projects), and your understanding of the HealthTech or B2B domains if applicable.
• Be prepared to discuss your experience with research repository tools (like Dovetail or Userbit) and your ability to work effectively in a remote setting with flexible hours to accommodate different time zones.